Very comfortable and clean we always stay in this hotel when we visit friends in BensalemGenuine Hotels.com guest review
The only bad thing I would say is that the TV was stuck in demo mode so every 5 minutes a demo would pop up.Genuine Hotels.com guest review
Very Comfortable and cleanGenuine Hotels.com guest review
Stayed at this hotel when it was owned by a different company. Holiday Inn is clean and nice, but has cut back on amenities. They now charge for the breakfast buffet that consists of a very skimpy menu with food barely warm. Had to pay for "K" Cup for "complimentary" coffee in lobby. Probably won't return.Genuine Hotels.com guest review
It was great very clean and satisfactoryGenuine Hotels.com guest review
"In and out"
Got in showered went to bed. Woke up and showered then left. It was extremely clean and the shower had great pressureGenuine Hotels.com guest review
"Heads above the other Bensalem hotels."
I discovered this hotel a few months ago. It is a real gem and it is much nicer than what you normally expect from this chain. Internet is free and high speed. The rooms are spacious, the bedding is awesome and the bathrooms are all modern and large. There is an affordable. clean and pleasant breakfast in the am and all staff I have encountered have […] been pleasant and helping. Strongly recommend. Read moreGenuine Hotels.com guest review
Clean comfortable. Too bad there is no shuttle to Parx.Genuine Expedia guest review
"Nice and convenient"
Stayed two nights for a wedding in town. was convenient and looks newly renovated. Really no issues.Genuine Hotels.com guest review
The room smelled like stale cigarette smoke. I was too tired and it was too late to go and switch my room again.Genuine Expedia guest review
"The best greeting walking in, clean and refreshing"
IT WAS GREAT. I WISH I COULD REMEMBER THE MAN AT THE FRONT DESK NAME. HE WAS SO WONDERFUL. HE DID NOT REMEMBER US FROM THE LAST STAY BUT TREATED US WONDERFUL IF NOT BETTER THEN THE FIRST TIME. He really handles the front desk well and is very nice and professional when he does it. we will defiantly come again and he is truly the reason why.Genuine Hotels.com guest review
The location is great, easy access to multiple restaurants shop etc. Close proximity to center city and the casino is walking distance. The housekeepers,security guard and morning front desk employees were friendly amd kind. Very welcoming. The gentleman who checked my son and I in was on the other hand very rude. I felt like a complete incoinvience […] to him. I happen to be general manager at a popular restaurant and I know the importance of a first impression. He absolutely would not work for me if that was his normal behavior. For example when I asked him for directions to a local wawa he said " you have a phone don't you". Again thanks to the security guard on duty who was kind enough to help me. Read moreGenuine Expedia guest review
"2 night stay"
Very comfortable and clean!Genuine Hotels.com guest review
"Casino shopping and restaurant's just minutes away"
Been staying at this hotel for last several years and ever had any problems. Staff are very friendly and helpful. Highly recommend staying there.Genuine Expedia guest review
"Make an effort"
We noticed that they do not clean the carpets every day in the diner area. Also, in an hotel with 6 floors, more than 200 rooms, they only have one rolling luggageGenuine Expedia guest review
"Be a "manager" and make good decisions."
i arrived at 6pm with work to do and no car. The hotel was out of bottled water. the front desk guy laughed at me when I couldn't believe they didn't have water. There is nothing in walking distance to get water either. Next morning the desk lady laughed also. I didn't think it was funny that a manager couldn't make a decision to go to a store and buy […] water. they blamed a contract they have with someone. RIDICULOUS. Read moreGenuine Hotels.com guest review
"One night stay"
Hotel was very nice and clean from the lobby to the room. The sheet in my room had a small coffee stain on it but besides that it was nice.Genuine Hotels.com guest review
"Good Hotel for the Most Part"
Updated hotel, with very clean rooms. Staff is friendly and courteous. Just didn't like the $75 incidental that they charge your credit card aside from what you pay on your room. I understand that's hotel policy; just bad policy in my opinion.Genuine Hotels.com guest review
"Hotel close to lots of shopping and restaurants"
we had a good experience at this hotel...no issuesGenuine Expedia guest review
"nice place in Bensalem"
Main draw back on this trip was that we REALLY could have used a microwave in the room. Beds were super comfortable, we all slept well each night. But it seems like there is way too much furniture (or the furniture is too large) for the room. We were tripping over each other and the luggage.Genuine Hotels.com guest review
Great location, exactly what we needed, a safe and comfortable location with restaurants in either direction. The only negative, with so many rooms they only had two luggage carts...but I think that's typical in most hotels such as these. I most certainly recommend and will stay again.Genuine Hotels.com guest review
Disappointed. Used to being able to get breakfast for free. Also, skimpy on soap and cups. Bed so high off the floor could hardly get in it.Genuine Hotels.com guest review
Response by Holiday Inn Bensalem - Philadelphia Area Hello Traveler, so sorry to hear you were disappointed in your stay. We strive to ensure that each of our guests have an exceptional experience and we apologize we didn't provide that for you. Please note that the entire Holiday Inn brand does not serve free breakfast, so we hope you don't associate that critique with just our particular hotel. We'd also be happy to supply you with as much soap and cups as you may need, so we also apologize that you didn't feel as though we would be equipped to provide you with that request. Our newly appointed rooms have been lauded as the best in the market, so we certainly hope you'll give us another chance to change your perception.
The food in the dinning would was not very good. Both of the dinners I had were disappointing. Small portions and poor quality of ingredients. The breakfast I order could have been great, but it was cold when it was served. I thought about saying something, but I didn't have the time. There was not enough wait staff working. I asked for a glass of water […] - 3 times - and never got it. I had to ask for coffee multiple times. Again, the hotel was great, the restaurant was disappointing. I would consider staying someplace else next time because I prefer to eat at the hotel where I stay. Read moreGenuine Hotels.com guest review
It was very good, and I apperciate it very much. Thank you all very much.Genuine Hotels.com guest review
Beautiful room with the most comfortable bed.Genuine Hotels.com guest review
"Clean, Convenient, Wonderful Staff!"
04/20/15 VirginiaMamababs Virginia
We chose this hotel due to its proximity to the new PARX casino - it is convenient and within walking distance of that new gem. The rooms are very clean, well appointed and comfortable. DO NOT MISS the bargain buffet breakfast at $6.95! The waiter was simply kind and genuinely helpful and caring!
04/20/15 Nicole B Delran, New Jersey
We used this hotel for the day of our wedding and for our guests to stay. The staff are very helpful! Ivette was amazing! she helped every step of the way! The hotel was clean and beautiful! very modern. The rooms where very comofortable and clean. The suite was perfect size for your wedding parties to get ready. They made this part of the wedding planning process easy. Any issues I had they took care of right away. i would recomend for weddings or just to stay for a night or weekend.
"First time, last time."
04/17/15 MizzBrown2u New York City, New York
Thought it would be convenient to the casino. I was very uncomfortable my entire stay and had a feeling of being watched. Next time I come to the area I will read reviews before making my reservation. The reviewer commenting on the hotel policy and manager Tina is on to something. I've never met someone as cold and indifferent working in customer service. Will not return.
"Comfortable Business Stay"
04/14/15 Asif A Burtonsville, Maryland
I am currently checked into this Holiday Inn & am very much enjoying my stay. The room is very comfortable and reasonably priced for everything included. They do have dining on site which is convenient, but I have not used it as of yet. The staff in housekeeping are very nice to me, they always give me the extra coffee I like (kuerig in the room is a great touch). I will be staying here whenever my business brings me to this area.
"It's a fine hotel for convenience, couple minor things but overall a good stay."
04/09/15 StevesReviews New Haven, Connecticut
Third time I have stayed here. Always a solid experience. Convenient to PARX Casino (it's behind the hotel but far enough to not worry about it) if you are into that kind of thing. Hotel is clean - recently renovated. Staff are generally pleasant. Rooms are clean and comfortable. Older AC Units in wall but they work and are not overly noisy. One odd thing I experience this stay was upon check in. Apparently the County has a new rule asking for a copy of your driver license. This seems very odd and I protested as I see no reason to provide that information. The hotel mgmt. explained this was in no way from the hotel, and the alternative was to have them copy down the info. from the license and have you initial. Does not sit well with me from a personal information confidentiality standpoint, but I guess if you need to provide this at a CVS these days for buying things like Allegra......just seemed weird. Very convenient location. WiFi stunk in terms of speed - used my phone as a hotspot instead. Very efficient cost wise. I'd certainly stay here again.
"Not a hotel for minority patrons."
04/06/15 CarmenSandeealetsGO New York City, New York
I am a professional employed in aviation with a reputable legacy carrier so needless to say I travel often and stay at hotels all over the world. I checked into this hotel about half past 3. A young woman by the name of Alicia checked me in. I booked through an OTA for one night. This was a leisure trip for my grandson and I. As Alicia checked me in I noticed a photocopy of my Driver's licence in her hand. I was shocked as Ive never seen this done before at a 3 star and above hotel in a relatively secure area. Prior to aviation I worked in hospitality as Director and this is a practice I've never seen at any hotel brand or property of notoriety. I returned to the front desk area and observed the General Manager Tina check in other hotel patrons. Tina collected ID and form of payment from each person. Never ONCE did this Caucasian General Manager document nor photocopy an ID for the CAUCASION patrons which were checked in. Shortly after I approached the front desk in a cordial manner and asked Me. Tina for her business card. Her response was snappy and short. Essentially she stated she would not provide the requested information. She then proceeded to ask me to leave the hotel. I called the Holiday Inn guest relations line and spoke with Pam ID #3229. Pam essentially stated she had no recourse the hotel could refuse service to anyone at anytime for any reason. My advice to minorities is avoid humiliation and do not stay at the Holiday Inn Bensalem.
When looking for a Philly area hotel I found the Holiday inn to be pretty reasonably priced and you sure do get bang for your buck. This hotel has huge rooms that are really nice. The bar area is huge and the bar staff are great. I would've like w microwave in my room but no big deal I just ate at the bar and was not disappointed.
"Who Knew a Holiday Inn Could Be So Great?"
03/05/15 LuluLolly Johnson City, Tennessee
What a wonderful surprise to arrive at the end of a tough drive through bad weather to find such a lovely hotel. Not what I expected for a Holiday Inn. Elegant contemporary decor that normally is inly found in much pricier hotels. Great beds & linens. A small fridge in the room. Also an elegant restaurant & bar with good food & excellent service. Very convenient location off Rte 95 for those working or visiting in Philly or Bucks County. Plenty of chain restaurants nearby. So glad my husband booked this for my visit.
"Nice Hotel, No Hot Water"
The hotel is very clean and updated. In the morning, my wife and I attempted to get a shower, and the room had no hot water. I spoke with the front desk, and they said there is nothing they could do. The staff said when the hotel is at capacity the hot water will run out. This is unacceptable. We spent the evening out and wanted to get a shower in morning and we could not. I will definitely reconsider staying at this hotel.
"Nice Holiday Inn"
02/19/15 agflag Philadelphia, Pennsylvania
I've been a priority club number going on 30 years and I stay approximately hundred and 50 to 200 nights at the Holiday Inn brand hotels. Is my first time at this location. I booked a room for myself and two of my associates . I found the room to be excellent and the front desk people were the best. The breakfast buffet in the restaurant could've been a little better it kind of reminded me of the Holiday Inn express breakfast. This hotel is very close to many restaurants and also a large casino. When I'm in the area I will definitely stay at this location once again
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )