"Best customer service yet!! I travel a lot!!"
I've stayed in so called 5 star hotels all over the world. None compared to the high level of customer service Embassy Suites in downtown Fort Worth displayed. Great staff, clean rooms, and an awesome hot breakfast buffet.Genuine Expedia guest review
Great place to stay. I will be back.Genuine Hotels.com guest review
I have stayed there before and the service was excellent. The rooms are clean. Even with several family reunions and baseball teams staying there it was very quite. I will stay there again and would advise it to anyone who wants to stay in Sundance Square in Fort Worth, Texas.Genuine Expedia guest review
"False fire alarm"
some one (probably a kid running around) pulled the fire alarm at midnight and everyone had to leave the hotel. it was not a good nights sleep after that because the kids above us were having a party till 2 am until I called and complained. Management could have told us before we walked down the fire escape, but they didn't say a word. Very nice hotel. […] But I will never stay there again. Read moreGenuine Expedia guest review
"Great for Location"
The location was absolutely perfect! The room was very roomy and spacious and clean. It was very dark however, not a lot of natural light for what I was hoping. I wish you did not have to pay to park in their garage. However, since the location is so great we just parked in the free parking areas. The staff was on their toes for the most part. I was […] a little annoyed that check in time was at three and we were not able to get into our room until about 3:30. But, the cafe in the lobby was a great distraction. The pool was disappointing because I was hoping for an outdoor pool, but the Managers Reception made up for it with free cocktails and appetizers. Honestly, I had a great time!! I cannot wait to visit again! Read moreGenuine Hotels.com guest review
"Very Nice Hotel-Convenient Location"
We chose Embassy Suites because of its location--close to the Ft. Worth Convention Center. It was a very nice hotel. All of the staff were helpful and friendly. The suite was a little small but not too bad. The hotel was easy to find and close to everywhere we wanted to go.Genuine Hotels.com guest review
"Very nice hotel"
Loved it! Very large, pretty room with so many extras included in our stay. I would definitely stay here again!Genuine Hotels.com guest review
"Wonderful 5 star hotel at a fair price"
Our group, booked three separate rooms, all identical in quality. I loved the spacious, pristine and nicely decorated rooms. Having a large, separate sitting room with a flat screen television and minibar was so nice and greatly added to the value (I believe every room in this hotel offers the separate sitting room/suite), and each suite could easily […] accommodate six people. The beds were extremely comfortable and the room darkening curtains contributed to a restful night's sleep. The cocktails and hors d'oeuvres offered in the evening and the made to order breakfast in the morning were a very nice addition to our stay. The hotel staff was extremely pleasant and went out of their way to accommodate us. I am very picky about where I pay to stay and have pretty high expectations, but I would personally give this hotel a 5 star rating and highly recommend it to anyone. I will definitely stay at the Embassy Suites again in the near future. Read moreGenuine Hotels.com guest review
"Reliable and correctly so!"
Embassy suites, great place to stay with family, you can count on 2 beds - size of your choosing, also included is breakfast and managers reception each day, we were a party of 4, so that is quite a bit of savings to not have to buy breakfast, and their buffet had something for everyone. hotel very clean, valet parking seemed the only option but was […] very inexpensive and not worth a hassle to look elsewhere. All staff extremely courteous, wifi services work flawlessly without needing to constantly log in /out - pool was very, very small. if you are looking for a hotel with a big outdoors pool, this is not it. otherwise A++++ Read moreGenuine Hotels.com guest review
I didn't get my room I wanted they said I can give you a smoking room I was not happy with my room but stay because of the downtownGenuine Hotels.com guest review
"Great location for downtown events"
Attended a wedding just a few blocks away and the Embassy Suites was a very convenient location. We were running a little late upon arrival and they got us checked in and up to our room in a flash. All the staff were very friendly and professional. The rooms were very comfortable, clean and surprisingly quite for a downtown urban location; although, […] I would still caution light sleepers to bring ear plugs b/c there is the inevitable noise from early morning trash trucks, delivery trucks, etc. The bedroom had true black out curtains and no unnecessary bright, flashing LED lights on any electronic equipment that many hotel rooms seem so fond of these days! My only complaint is that we were not given the option to choose other parking alternatives and were charged $22 for a single night stay but since we were staying over a Sunday night all city parking would have been free; had we known the rate we were going to be charged to valet and park at the hotel we would have grabbed nearby curb/meter parking instead. Read moreGenuine Hotels.com guest review
"Nice hotel near sundance square plaza"
Very good walking distance to the plaza, food shopping.Genuine Expedia guest review
Good stay staff was very helpful don't have much more to sayGenuine Expedia guest review
Excellent would recommend to anyoneGenuine Hotels.com guest review
Everything was great. Made to order breakfast everyday and free drinks at night, can't beat it! I own a carpet cleaning business so I have to get on to them about carpets in breakfast area (only complaint). Rooms were very clean FYIGenuine Hotels.com guest review
Front desk service was rude! I will never stay there again!!Genuine Hotels.com guest review
Really enjoyed the Hotel but we were given the "handicapp" room and did not request it. Some of the accommodations were somewhat uncomfortable. But otherwise loved the hotel!Genuine Hotels.com guest review
We always stay at embassy suites, this location was top notch- all the staff was very accommodating above and beyond our expectations! Jesus, David and George made our stay so pleasant. The pool was decent, the managers reception was so nice and the breakfast was above average! From the initial valet to the final checkout we know our next stay will […] be at Embassy Suites because of our experience. Read moreGenuine Expedia guest review
"Great place, great price and lots of extras."
Loved the suite. Will definitely return with kiddos next time. Breakfast was yummy and had a big variety. Hotel was also in good location to be able to walk to lots of stuff. And valet crew was super fast.Genuine Expedia guest review
I've always stayed at this Embassy when in Ft Worth downtown area. My checking in was very easy and clerk was very nice. I reserved a king bed away from the elevator and got a double queen next to the elevator. Once in my room one of the remotes in my room had no batteries in it. I wanted to order room service and there was no menu in my room. I called […] the front desk to see if I could get one and was told, " oh those are hard to come by." When I said nevermind the clerk offered to read to me the menu. I think if you're going to offer room service, it shouldn't be hard to find a menu!! There was no HBO guide in the room either. When I went to make a cup of coffee there was no cream packets and only one sugar packet. I realize these are small issues but when you're given a 4.6 rating the small things should be good as well. I had always had wonderful stays with Embassy but was just a little disappointed this trip. Read moreGenuine Hotels.com guest review
"Nice Hotel Close to Ft. Worth Sundance Square"
Very clean and recently updated hotel. Friendly staff. Great made-to-order breakfast.Genuine Expedia guest review
It was very good. Had a good time for work. I recommend it.Genuine Expedia guest review
"perfect for a quick family weekend!"
We loved it! took our small children after a long day at the zoo and the pool was perfect size for them, walked around sundance square which is right around the corner. wound up ordering room service and the food was great with unbelievable portions! Very happy and will stay there again!Genuine Hotels.com guest review
"Enjoyed our stay"
The room was clean and the staff was friendly. The best continental breakfast I've ever had. It was a little noisy out on the street and felt like I could hear everything but still slept thru it.Genuine Hotels.com guest review
"Weekend Away from Dallas"
Very relaxing. We like Embassy Suites.Genuine Hotels.com guest review
The hotel was very nice and the staff friendly. The location was the best part. It was incredibly nice to have the complimentary happy hour. The only thing that could have made it better if there was an outdoor pool.Genuine Expedia guest review
The hotel was wonderful! The staff was stellar. Loved this hotel, I would definitely choose it first for accommodations in downtown Fort Worth.Genuine Hotels.com guest review
ES was a great hotel, convenient location and my husband and I were very impressed with the amenities and quality of the hotel.Genuine Expedia guest review
As a frequent guest to downtown Ft Worth, I was so impressed with the service and location and over all experience at Embassy Suites. The valet gentleman were extremely curtious. The front desk customer service advocates were very attentive and made sure to follow up with me to make sure my room was suitable and that I was not in needof anything. The […] bistros downstairs had a fun friendly staff. This wdefinitely be my go to place every time I am in the area. The other hotels do not compare. Read moreGenuine Hotels.com guest review
"Great, except for sofa bed"
Everything about the hotel was great, except the sofa bed. The room was clean and spacious. Loved the evening reception and wonderful breakfast. The pool was really small. The worst was the sofa bed!! The mattress was extremely thin and had large springs that poked through. I ended up sleeping on the couch cushions on the floor. I think they need to […] splurge on some better mattresses. My sister has a pull out couch that I sleep on when I visit and it is so much more comfortable, so I know there are better pull out sofa mattresses out there. Read moreGenuine Hotels.com guest review
My family and I relaxed and enjoyed this hotel we felt totally re-energizedGenuine Expedia guest review
"Downtown Fort Worth is Great."
Room was nice and clean, However we came back to our room after lunch and found the maid had not closed our door after cleaning. Nothing was missing but it was upsetting. We left a note for the maid to leave extra regular coffee with a nice tip. Tip was gone but no extra coffee, she may not read English. The $25 a day plus tip for parking is too high. […] At Breakfast buffet they made you wait in line for any meat or pancakes (unlike other Embassy Suites). Fruit was not restocked on buffet fast enough. Managers reception at 5:30 pm is good. Once you leave hotel life is real good in Downtown Fort Worth with a lot to eat and see. Overall it is good. Read moreGenuine Expedia guest review
"Birthday and 4th of July"
Had 11 people in 3 rooms. Great location. Great price.Genuine Expedia guest review
Great hotel and amazing staff! So accommodating and so sweet! I will stay here every time I go to Ft. Worth.Genuine Hotels.com guest review
I've stayed in more than my fair share of hotels for work and personal events. This hotel ranks up there with the super nice ones. All of the people I came in contact with were absolutely great (except for one, the guy who valeted my car when I checked in let my car run by the curb for a good 20 minutes while he chatted up some guy...I'd like my gas […] money back. :-p ) The room was very spacious, I stayed in the Executive Suite on the top floor. It was very quiet and comfortable. The bathroom is a tad on the small side, but that didn't bother me. Just don't try to open the door if someone is using the toilet! :) Breakfast was also very tasty and unfortunately I didn't get to attend the Manager's Reception, but I'm sure it was lovely as well. If I ever need to stay in Fort Worth again, I'd be happy to stay here! Thanks! Read moreGenuine Hotels.com guest review
"Close to the Convention Center"
Very pleased with the hotel. It was conveniently located to the convention center. The breakfast each morning was very good. Valet service was very quick, wish the rate was a bit cheaper. I would definitely stay there again.Genuine Hotels.com guest review
"Expected more for the price."
Overall a pretty nice stay. Bartender, (Owner), complained the whole time about relationship with hotel, awkward. Valet brought up wrong vehicle, twice. Air conditioner in bedroom leaked water leaving carpet damp next to the bed. Starbucks in the lobby is operated by the hotel, terrible. I just did not get the feel of a higher end hotel. With that said, […] overall stay was pretty nice. Manager Reception was very nice and breakfast was very good as well. Read moreGenuine Hotels.com guest review
I enjoyed my stay at the hotel. I have no complaints. The hotel was great and all of the staff were very personable and helpful. I would stay there again if I travel to Fort Worth again. I love the proximity of the hotel to the Bass Performing Center.Genuine Expedia guest review
great location the wine at the happy hour was great. unfortunately we missed breakfast because it ended at 0900.Genuine Hotels.com guest review
"Getaway after a wedding!"
Amazing service. Late to breakfast and they still make us eggs...the room was comfy with a view into the city .... i loved it and will stay there again. Parking nearby on the street! Lovvveeeddd.Genuine Hotels.com guest review
"Great location and comfort"
You get free breakfast. Then free cocktails every evening. What a deal.Genuine Hotels.com guest review
"A night at the ballet"
We stayed one night while attending the ballet across the street at the Bass Hall. Low price, free happy hour, free breakfast with made to order omelets, one block off Sundance Square. This was a very good experience.Genuine Hotels.com guest review
"Convenient location!! Great staff!"
Loved everything about our stay! Great staff, easy valet.Genuine Expedia guest review
"Great weekend get away."
Awesome for a weekend get away. The valet guys are so nice and efficient. We had to get stuff out of our car - twice! and they didn't hesitate to help us. Great location for hopping on the trolley to go site seeing. An easy walk to Sundance Square. Swimming pool is TINY, but luckily we were there to see other things downtown. The water parks and fountains […] at the square made up for it. Read moreGenuine Hotels.com guest review
Clean and friendly. We enjoyed our stay.Genuine Hotels.com guest review
We had a all day wedding event and needed a place to come back to between functions. Hotel staff was awesome! Valet, check in and check out. We also appreciated the Manger's Happy Hour and Breakfast in the morning. Would definitely recommend it again!Genuine Hotels.com guest review
Very nice, love this hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
Great experience overall. I would definately stay here again!!Genuine Expedia guest review
"Beautiful Location but disappointing service"
Loved the location of the hotel within walking distance from amazing restaurants. My husband and I enjoyed our stay for the most part. The hotel offered happy hour and snacks. We stayed out late enjoying a rodeo and late dinner but when we returned the people above us were running and playing games at 3:30am. We ended up calling the front desk and twenty […] minutes later things calmed down. The next morning they asked how our stay was and when we told them about what had happened he briefly said sorry and changed the subject. The staff at other hotels seem more concerned and want to make things right. We usually stay at the Omni and will be going back to the Omni. Read moreGenuine Hotels.com guest review
"Classy Real Hotel"
Very classy hotel. Valet check in/out was a great feature. In room meal service was excellent - not wide choice, but excellent. The room and its appointments were very chic and elegant. Extra nice bedding. The breakfast on the 7th floor dining room was super - made to order. The manager's reception at 5:30 had tasty veggies and salad items. The staff […] was top-notch and happily helpful. The only lack luster aspect of the hotel was the "gift shop" and needed items corner. Poorly stocked and almost no variety for candies, snacks, meds, mags etc. We enjoyed the hotel very much and would and have recommended it to friends. D.Martin Read moreGenuine Hotels.com guest review
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