Room was at top of stairs right above lobby so you heard every bit of noise horrible room especially for the price. That was other thing I paid 63 and 65 I cancelled 2nd night and the rate went up to 91. I will never book with hotels.com ever again. I was very upset for the amount of money I spent and the room was unacceptable.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Grand Rapids Airport, MI Thank you for taking the time to reach out to us. We apologize for the problems that you had during your stay. We will use the feedback you have given to fine tune our operation to ensure a similar situation does not occur in the future. We hope you will give us another chance if you are in the area again.
"Great location close to airport and highways"
I stayed here for 2 nights. Flew in to GRR, slept over in the most comfortable bed, drove down to the Notre Dame v Navy game, drove back that night and had another amazing night of sleep, and left for my 5 minute drive to the airport the next morning. I only met the night staff and they were both wonderful. As I left at 6 both mornings, they made sure […] I had something available to eat before I left since breakfast wasn't served until 7. They told me hotel was redecorated a year ago; it was very nicely done and very homey. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Signage isn't helpful to find this hotel. By accident as I turned around looking for it I ran into it. Once we found it, it served our purposes marvelously.Genuine Hotels.com guest review
Very friendly staff. Would stay here again. Rooms clean and quiet.Genuine Hotels.com guest review
"Nice enough but tired"
We came in for a concert, three women. Room was clean n everything acceptable but I wouldn't stay again until it was redone. It is tired. Beat up a bit from traffic and run down. Staff was friendly but didn't tell us our room was handicapped, which worked out fine for us as we are all petite but would have been a problem for anyone over 5'5" because […] of the shower. Location was very convenient. Read moreGenuine Expedia guest review
"Return visit and just as nice"
This will become my go-to hotel in Grand Rapids. All you could ask in comfort, cleanliness, location and a reasonable price.Genuine Hotels.com guest review
It was a nice clean room near where we needed to be.Genuine Hotels.com guest review
"Visiting Michigan for a weekend"
We have been coming to Michigan for a little while. This was the first time that we stopped at this hotel. This was a very nice hotel for the money. The hotel was clean and the staff was very nice. Breakfast in the morning was satisfying and this gave you a little more for your money. We did not have to purchase any breakfast. The hotel was very comfortable, […] however, we did get smoke through the bathroom vent because I guess someone else was breaking the rules. We just closed our door to the bathroom and the rest of the room was fine. Turned our vent on and it was ok. I wish others would just follow the rules. Everything we needed was taken care of and the staff as I said above were very nice. Read moreGenuine Expedia guest review
"Nice find - reasonable prices-busy weekend in GR"
Stayed at this hotel because everywhere closer to Grand Rapids was booked due to ArtPrize. We thought it was great because the price per night was reasonable. We used the fitness room - fine treadmills, elliptical needs fixing, and the hot tub was small but very hot water, just the way we like it. The breakfast was average --good food choices, just […] not cooked very well. Oatmeal was very lumpy and eggs were burned. Friendly front desk. Chocolate chip cookies were delicious. Clean room and free internet and plenty of parking. Pillows were nice. Read moreGenuine Hotels.com guest review
"Good for a quick stay !"
Clean, quiet, comfortable, decent breakfast!Genuine Hotels.com guest review
"Great Place--we booked it again"
Handy to the freeway to get all over Grand Rapids. Very comfortable room, great breakfast.Genuine Hotels.com guest review
"country inn grand rapids"
good place to stay for business travelerGenuine Hotels.com guest review
"Great choice for Grand Rapids"
Staff was very friendly. Location was perfect for Art Priz. Would stay here again.Genuine Hotels.com guest review
"The location is great."
I come to visit family, and the location is great for me. It's close to the airport and to I 96 with good restaurants close by. I've stayed here several times and am very satisfied.Genuine Expedia guest review
"Grand Rapids Great"
Easy to get everywhere from this hotel and the staff is fantastic. Highly recommend.Genuine Expedia guest review
The hotel rooms bathroom needed some attention. The floors grout was all cracked and moldy.Genuine Hotels.com guest review
Nice place, great breakfast, comfy bedGenuine Hotels.com guest review
"Nice, clean, quiet hotel."
Very pleasant stay. Close to family. Pet friendly. Will stay there again when we are back in Grand Rapids.Genuine Expedia guest review
"No hot breakfast:("
We stayed two nights, the first morning the breakfast was amazing, but the second morning (Sunday) there was only cereal available, (but no milk for it), because, we think, someone didn't show up for work. I believe if there had been a sign up, explaining the situation people would have been more accepting. But since there was no one at the front desk […] and no explanation we left and ate outside the hotel. Read moreGenuine Expedia guest review
"the hotel was really nice really enjoyed our stay"
But do have some complaints but first Beds were comfortable pool area for grandkids was perfect location was nice not far from anywhere. had family over and ate out on porch which was really nice .with flowers and all, Staff was very nice housekeeping was great. But eggs I have no idea what they were but not eggs. grandson would not touch them had enough […] of other things to keep him happy but he is a egg eater. Putting a 3 year old on 3rd floor sounded like that was were the kids were which is okay but then to call and complain that he is being noisy come on has anyone tried to keep 3 year old from not wanting to get up and down bed and move around room they are noisy. that was a frustration. all in all great weekend and wonderful hotel would recommend Read moreGenuine Expedia guest review
This was a last minute booking and it was GREAT! Booked a suite and the room was beautiful and bed was very comfortable and clean. Would deffinetly stay again. Close to everything amd pool was beautiful. Breakfast was great with eggs sausage waffles and potatoes etc..Genuine Expedia guest review
"Very nice hotel"
Wonderful hotel for the price with only one negative thing. We had a surreal experience in the two mornings that we went to the breakfast room. Saturday morning it was wonderful. They had scrambled eggs, sausages, fried potatoes, waffles, oats, bananas and many other items. The lady working there was very efficient and helpful. Sunday morning they were […] out of sausages, fried potatoes, waffles, bananas and oats. They were even out of bowls and some of the flatware. I think it was spoons that they were out of. I heard one lady go to the front desk and told the desk clerk that much was missing. The desk clerk, a woman, hardly looked up and said that it would be replenished. It never was. Dr. Jekyll and Mr. Hyde breakfasts. Really weird. Read moreGenuine Expedia guest review
Basic cookie cutter hotel. Nothing fancy. Ideal for a short stay. Convenient location, comfy bed, ok breakfast.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Grand Rapids Airport, MI Thank you for your review! We do hope that the next time you are in the area you choose to stay with us again.
"Very Disappointing versus other Country Inn's"
The hotel was not in the best of repair, was relatively clean but the carpet felt dirty, the rooms were at best average in cleanliness. The worst part of the stay was the breakfast - it was simply not a good experience. They were out of most things and not re-filling breakfast items fast enough to serve the number of guests that they had. Very disappointing, […] and when you compare this to the last two Country Inn & Suites that we have stayed, this one was not even close to the quality. Won't stay at that location again. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Grand Rapids Airport, MI We strive to make sure every guest has enjoyed their stay with us, and I'm sorry that we did not do that for you. When breakfast gets busy, my front desk staff has been trained to jump in and help out where needed. We will use this feedback to ensure that this is happening so that future guests have the ability to enjoy our breakfast.
"Don't expect breakfast."
I picked this hotel, because it is pet friendly and included a breakfast buffet. There was nothing to make waffles with, no oatmeal, even though they had the Quaker container out, the eggs were watery, the potatoes cold and hard, no breakfast meats, no knives, the danishes were still frozen, and the orange juice watered down. We went to McDonald's […] instead. Besides that, the staff was friendly and the room was clean. Pretty nice place, overall. Bed was too hard for me. Read moreGenuine Expedia guest review
"Ups and downs"
The hotel was nice, the pool was very warm and the rooms were clean. Unfortunately the hotel ran out of complimentary cookies, and the hot breakfast left some to be desired.Genuine Expedia guest review
Rooms were clean and staff was friendly. The main things I am looking for on a brief business trip. Nothing fancy. I would stay here again.Genuine Hotels.com guest review
"Nice place to stay at a decent price!"
The service was exceptional, the pool and lobby were nice and the location is great. We stayed in a king suite and the room was nice, but warm and the fan blowing between the two rooms was noisy. But overall a nice place to stay at a decent price.Genuine Hotels.com guest review
Hotel is hard to see from the road. Tucked behind and to the side of Meijer's. Everything else about it was great.Genuine Hotels.com guest review
"Quaint and convenient"
A wonderful little hotel with continental breakfast, clean rooms, nice pool, and they even had popcorn, coffee, and cookies available to guests at all times. The hotel staff was friendly and helpful. My husband and I would definitely return.Genuine Hotels.com guest review
"Last Minute Decision"
We found this hotel online just before booking. Good decision and convenient location at the time! Price was right and hotel was clean and up to date. Breakfast bar was well maintained and a good variety! Would stay there again.Genuine Expedia guest review
"Quiet, natural setting close to everything"
We stayed for two nights in August to attend a wedding in town. It worked out great to have a room close to where we needed to be. In the room we had our own fridge and microwave which made it nice for relaxing with a cold beverage and snacks. We tried the pool and hot tub and found it clean and comfortable. The lobby is decked out like a home with […] the fireplace, furniture setting, bookshelf, and beautiful stairway to the second floor, and having hot beverages and cookies was a nice touch. The outside patio is a wonderful idea, and in the season we made our stay, we used it several times. It is better for smokers, however, because you can always smell smoke no matter which side you choose to sit on. Many people got out of their cars and lit up right there before going to check in. Read moreGenuine Expedia guest review
"Beautiful flowers surrounding entrance and porches"
Everything was as advertised. They are in process of upgrading, I do believe. Building was older but nicely decorated. Very nice ambiance. Breakfast was great.Genuine Expedia guest review
"It is convenient for airport and shopping."
I stay in this hotel every time when I travel Grand Rapids. As being an "INN", it should be awarded a good facility for travelers.Genuine Expedia guest review
"Great place to stay"
Very nice experience! Liked the breakfast, pool & hot tub, bed very comfy.Genuine Expedia guest review
Lovely stay, friendly staff and good chocolate chip cookies!Genuine Hotels.com guest review
LOVED our stay at this hotel! The rooms were comfy and clean, the front desk staff were very helpful, and the breakfast buffet was wonderful. The hotel was in a very convenient location, close to just about anything you would need. My family slept well in the very comfy beds and had a great vacation because we were so well rested!!! :-)We will definitely […] stay at Country Inns by Carlson again!!! Read moreGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Nice hotel close to eating and shopping"
Hotel was great---nice and clean, the staff very friendly and the rate was very reasonable. Hard to find with the road construction and set back in away from the road but I would stay there again if in Grand Rapids.Genuine Expedia guest review
"Perfect hotel for a weekend getaway!"
We loved our anniversary weekend in this hotel. The staff was friendly and helpful and the room was clean. It was in a convenient location for us to go out as well. Highly recommended!Genuine Expedia guest review
The only thing that I did not care for was the construction. But this is Michigan and the hotel is not responsible for any of that. My only other concern was my key did not work 1 hour before check out. That was an inconvenience especially since my key let me into the building and not my room.Genuine Hotels.com guest review
"Staff friendly and helpful"
Clean rooms and pleasant staff. Breakfast a bit sparse. The hardworking young lady in charge was alone for her first day. Wish the pool had been larger, but it wasn't a deal breaker. Construction on 28th Street out of hotel control, but was a pain. Was there any signage on 28th Street to indicate how to get to the hotel? We came in at night and used […] our GPS. Hotel common areas were clean and well-maintained. Location was close to lots of attractions. Read moreGenuine Hotels.com guest review
"close to the US Coast Guard Festival Grand Haven"
As Michigan USO Volunteers we, for the first time stayed at Country Inn & Suites By Carlson.Grand Rapids Airport, MI. We particaipated in the Annual US Coast Gruad Festival in Grand Haven. The room was clean and the service was very supportive. The extra special was the dinner for the quest on Mon, Tues, Wed, Thurs night. What a treat. Our stay did […] not include these nights, but in the future we may have the opportunity to dine. A 5 star salute for your staff. Read moreGenuine Hotels.com guest review
"Very good value for money"
Excellent location -- lots of restaurants nearby . Comfortable, clean room. Continental breakfast offered more variety than most other hotel chains.Genuine Expedia guest review
"Helpful Staff but Disappointing Technology"
This hotel is difficult to locate. You must enter the Meijer Store parking lot and travel behind. The staff was very accommodating in helping us with directions. The beds were comfortable...the room spacious, clean, and nicely appointed. We had ONE MAIN COMPLAINT. The TV Listing indicated that we could access both PBS and MSNBC. Both of these networks […] were blocked. Even though the Grand Rapids owners/managers may have conservative politics, they must honor the fact that many of their patrons have opposing points of view. We were very disappointed that the two programming sources we enjoy the most were not available. My husband also complained that the WiFi was too slow for any efficient use. Read moreGenuine Expedia guest review
"THE Perfect area in which to stay"
We fell in love with Country Inn & Suites! We will be changing our allegiance to you guys! Delicious breakfast food, clean, safe rooms, free Wi-Fi, a pool, pleasant surroundings, lovely flowers, competitive rates - what more could one ask? Every day we had an abundance of fresh cookies, fruit, coffee and hot chocolate always available, and we could […] easily access stores, restaurants, and attractions from this particular area. Read moreGenuine Hotels.com guest review
The road the hotel is off had major road construction. It was easier to drive around and come in the back way. Breakfast was not bad, but could not get the waffle maker to work, but that could be operator error. They want you to park away from the door. I ended up parking in back most times because that was all open, but the front was full. The hot […] tub did not work right. I turned it on for 7 min and after 25 it still said it had 5 left. Had to complain about kids with no parents at the pool and had their shoes on in the pool. The only down part really was there was some workers from out of town/state and they would leave at 5:30 every morning and would wake me up. Read moreGenuine Hotels.com guest review
Our overnight stay was great - everything clean and comfortable, staff accommodating and friendly. Chocolate chip cookies in the lobby were a nice surprise!Genuine Hotels.com guest review
Nice hotel. Would stay here again. Clean and spacious room for the price. Good internet connection. Decent breakfast.Genuine Expedia guest review
"Vacation for family of 5"
Overall we had a great stay here. We stayed for 9 nights total in a king suite. We used the king bed, pull out sofa bed and a roll away bed to fit everyone in our family. The roll away bed didn't fit very well in the room so it was hard to walk through the room. Great staff and friendly service, I would recommend to stay here if you need a good hotel […] and a good price. Read moreGenuine Hotels.com guest review
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