The room was not cleaned during our two day stay. I complaint to the hotel manager at the front desk and they don't do anything to deal with it. No clean towels too. I have to get to the front desk to get them.Genuine Hotels.com guest review
"Low quality service"
The room didn't get cleaned after our fist night during our 2 days stay. Even dirty towels didn't get replaced. The worst one I experienced during my last 15 years in USA travel.Genuine Hotels.com guest review
Need to offer breakfast to everyone without having to pay for it. Needs a little updating but overall goodGenuine Hotels.com guest review
"Good for the money."
We stayed for one night recently after flying in to GR. The front desk employees were very accommodating when I called to let them know we would be arriving late. Only minor negatives would be the damp smell (probably because of the pool) and thinnish floors and walls. Someone was running up and down the hall the floor above, and it sounded like a herd […] of elephants. We could also hear our neighbors. We would stay again. Read moreGenuine Hotels.com guest review
restful MWGenuine Hotels.com guest review
Awesome room. Very clean and comfortable. Nice stay. Thanks.Genuine Hotels.com guest review
I had no issues with this hotel for the value I got. Great service from front desk, day or night.Genuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for taking the time to leave us a review. We really appreciate any feedback that we can get to better understand our guests and what they are looking for when they come to visit our hotel. I will share your kind words with our staff at our next staff meeting! Thank you
"Overpriced for what you get"
Nice hotel but everything costs extra (except for wifi). Room description said we would have a balcony but we ended up in with a Jacuzzi tub instead. When I asked the clerk for the room we were promised he said there were none available but if we would like he could put us in a room with 2 queen beds for the same price. This room was listed as $50 cheaper […] but he couldn't change the price because we had booked online. So we could pay more money for a lesser room!? Breakfast was extra. Parking was free but since it is not in the city proper it would be free at any hotel we stayed at in this area. Nice hotel but way overpriced for the location. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Hello Radio gaga, Thank you for your comments in regards to your stay with us over this past weekend. I am sorry that the hotel did not meet your expecations. We are handcuffed when it comes to changing rooms and prices when rooms are booked online, but regardless, we should have done something to make it right with you. I will be bringing your comments up in my next staff meeting as a training piece for us to improve. Thank you and have a great day.
"Price of my stay"
The room was comfortable but the price seems steep to me.Genuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for your four star rating of our hotel. We appreciate your business and strive to provide top level service to all of our guests. We look forward to seeing you in the future!
"not a very good stay"
Not much to say good about our stay. When we were booking a room and saw a balcony room listed as one of the choices. So we got excited because we never stay anywhere that even offer that usually. When we saw our room and saw no balcony and plus it was a handicapped room, we so upset about it. We double checked our booking online but never really states […] that its a balcony type room. So I guess when you are about to book this hotel, that you might have to double check it in the options box also to make sure that you have proof of what exactly what type room you were wanting. They have a small pool and hot tub, but usually to many kids are in it all the time. Plus I think there was a few baseball kid teams staying there. The only good thing about our stay is that they have really nice towels there. I would probably never stay here again. Also there is no free breakfast here. They have an $8 breakfast buffet. For 8 bucks I'll eat at a regular restaurant not in a hotel, that is just ridiculous. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Onewolfpk, As a hotel, we strive to not only meet but exceed our guests expectations and we did not do that for you. For that, I do apologize. We do appreciate your business and would like the chance to make it right with you if you come to Grand Rapids again.
"Very nice, avoid the breakfast."
A very nice hotel with high marks on comfort & style. The only negative is the breakfast which I would rate as sub-par when compared to other hotels which offer breakfast as an amenity. The quality & variety was poor and the cost was very high considering. Had the breakfast been average or above I would have given this hotel an excellent overall ra […] ting. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for your review of our hotel. We take these reviews very serious as they are a way that we know where we have to improve to not only meet our guests expectations but exceed them! I will be sitting down with our kitchen staff to discuss your comments. I am glad that you liked the comfort and style of the hotel. We take great pride in our property. We appreciate your business and are looking forward to serving you again when you come back to Grand Rapids!
"Nice hotel. Clean. Comfortable."
It was a nice simple stay with clean rooms and amenities. No complaints. And great price thru expedia.Genuine Expedia guest review
Response by Courtyard by Marriott Grand Rapids Airport Chris, Thank you for taking the time to leave your nice comments about our hotel. We do take great pride in our hotel and I am glad that your found the rooms up to your standards. I am going to share your comments with the housekeeping staff. We appreciate your business and we look forward to serving you again when you come back to Grand Rapids.
"Terrible with big groups"
We were staying for a work. My groups and I had paid for the rooms ahead of time and some how they did not have enought rooms for us. Then told us the reason why we were having problems was because they do not deal with expedia. Why were on hotels.com? Why do they take the reservation and payment?Genuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Ela, I am sorry that we dropped the ball when it came to your situation. That is not how we like to do business. We would love the opportunity to show you how we really do business, so if you come back to Grand Rapids, we would like another try.
"Nice place to stay for the night"
The hotel and staff were wonderful. The room was clean and comfortable. We plan on staying there again.Genuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Ken, Thank you for your kind words about our hotel and staff. I will make sure to share your comments with everyone at our staff meeting today. We appreciate you taking the time to leave a review of the hotel and we look forward to hosting you again when you come back into Grand Rapids!
"Some very nice touches..."
Not a fancy hotel, but touches such as 24 hour free coffee and ice water in the lobby, as well as an extremely friendly and helpful staff make this Courtyard special.Genuine Hotels.com guest review
Was on 3rd floor and it was noisy you could hear everyone in the pool area. Also empty room next door had alarm clock go off on early morning for an hour before I had to call front office to shut off.Genuine Hotels.com guest review
"Comfortable and clean every time"
We travel to Grand Rapids several times a year and always stay here. There are many hotels to choose from in the area but Courtyard airport location is the only one we stay at. It is always clean, comfortable and quiet with a friendly staff. Unfortunately no free breakfast but they do have a small restaurant and the price is not bad.Genuine Hotels.com guest review
"Good location close to mall restorante"
Nice place yo st as yGenuine Expedia guest review
"Nice Hotel really close to Airport"
We spent the night while catching a flight at the airport. The location was ideal. It's 5 minutes from the airport. It's a pleasant Hotel, with all the usual amenities. We didn't have time to use any of them, but they looked in good shape. The beds were comfortable and had the new clean top comforter sheet. This is something I really appreciate for […] the clean feeling it gives the whole bed. Read moreGenuine Expedia guest review
Very comfortable.Genuine Hotels.com guest review
Very CleanGenuine Hotels.com guest review
"Great location, great amenities, priced reasonably"
Staff is very helpful. Rooms are clean and quiet. Amenities are great.Genuine Expedia guest review
"Close to the airport and a good price."
This hotel is conveniently located near Grand Rapids airport. It has a nice pool and fitness center. I was disappointed with the odor of mold, however, in my room. This improved after running the heat for 24 hrs. I suspect this is due to poor ventilation and having an indoor pool in the building. The room was semi-clean, but the bed was spotless. I […] was also surprised that there is no restaurant on site and the hotel does not have a liquor license. Read moreGenuine Expedia guest review
"Close to Grand Rapids airport"
We spent one night at the Courtyard by Marriott. The hotel is conveniently located near the airport and to I-96. This was our main criteria. The hotel is comfortable.Genuine Expedia guest review
"Extremely helpful, pretty amazing."
Shuttled me back and forth to where I needed to go, and just overall extremely helpful and pretty amazing. It was nice.Genuine Hotels.com guest review
"Very bust Courtyard"
Overall just a nice average Marriott Courtyard, and was extremely busy both days I was there. I did eat breakfast only 1 morning, for a reason, it was fair at best, and I ate at 7:30am, so would not recommend it unless you are starving. The road in front of the hotel is very congested, and has some construction going on so be prepared for some heavy […] traffic Read moreGenuine Hotels.com guest review
"Most comfortable beds and linens!"
The rooms were inconveniently small, but the beds were the MOST comfortable!Genuine Hotels.com guest review
"Nice hotel but a little tired"
The hotel could use an update for a Courtyard.Genuine Hotels.com guest review
"Comfortable stay at reasonable rate"
Had a pleasurable stay with impeccable hospitality and well maintained rooms. Comfort of the rooms a little short of expectation compared to Courtyard Marriott standard but overall a memorable stay.Genuine Hotels.com guest review
Close to a variety or restaurantsGenuine Hotels.com guest review
very good front staffGenuine Hotels.com guest review
"good location at reasonable price"
Overall very nice, close to Quaker Steak and Lube, go there for some good grub.The Home Depot is across the street too, fyiGenuine Hotels.com guest review
I was in town to take my Nursing State boards exam. I needed a hotel that was nice but reasonable. This hotel was amazing the bathroom was clean, the room was very well put together and the stuff were super friendly. It was extremely relaxing before a big exam. Also, close by are all the major retail store and mall. Plus the best Mexican restaurant, […] the Cantina. Read moreGenuine Hotels.com guest review
"closest to restaurants and shopping!"
It was a nice and I am now and forever a Marriott hotel guest wherever I go from now on!Genuine Hotels.com guest review
The hotel is convenient to the airport and local shopping. The King sized room was a bit small. I expected a larger room. Compared to most Courtyard hotels, the room seemed small.Genuine Hotels.com guest review
"weekend volleyball stay"
hotel was nice but a little tired. Staff was very nice but the hotel was a little tired in the room.Genuine Expedia guest review
"claen, comfortable, food was good and the pool and"
The hotel was as expect from Marriot. the rooms were claen and comfortable. The pool and hot tub were nice and relaxing. Overall I would stay there againGenuine Expedia guest review
"overall great stay"
Staff was friendly and accommodating. There was construction traffic and they had directions to help guests avoid the snarl. Bed was soft in an odd way. Breakfast was decent, but they charge you $8.95 if you haven't added it to your stay when you book.Genuine Hotels.com guest review
It was good. It was noisy the first night kids running up and down the hall and if they put you near the end of the hall outside door slams shut kinda noisy .Genuine Hotels.com guest review
"leslie was awesome."
We ended up leaving early because our neighbors were loud all night. The pool was small and very cold. Our room was very small but clean and in working order. Leslie at the front desk was very nice and accommodating right from the first encounter. She was everywhereGenuine Hotels.com guest review
"The worst Courtyard Ever"
I spend 120+ nights a year in hotels. I generally lean towards Courtyard's whenever possible. This property though was not only the worst of the Courtyard's I've stayed at but, one of the worst hotels I've EVER stayed at. Outdated, smelled of cigarette smoke (really, in 2013?) bathrooms were WAY outdated, no refrigerator and was full of screaming kids […] and obnoxious parents. Had to call the front desk twice to get them to quiet things down. Courtyard's have long been my go-to choice for business travel and I will likely stick with them in other locations however, I will NEVER say at this one again. Ever. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for providing your feedback and review of the Courtyard Marriott - Grand Rapids Airport. We understand that you have a choice when you travel, and we are glad you chose us for your recent visit to Grand Rapids. I would like to assure you that the issues you experienced were an exception for this hotel. We will certainly review your feedback and look for ways to continuosly improve our services.
We were in Grand Rapids for a family funeral and chose this hotel. All staff very pleasant and accomodating. Great breakfast in cafe as well as use of cafe tables at night for a take out meal worked great. Nice atmosphere.Genuine Expedia guest review
Great Location, Friendly Staff, The issues we had with the hotel is you can't get any sleep. The doors slam constantly the worst one was the side door to the outside, it slammed all night with guest entering and exiting. Other than that the hotel was very nice.....So would I book a room there again NO its just to noisyGenuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for providing your feedback and review of the Courtyard Marriott Grand Rapids Airport. I appreciate you reporting the noise issue as we are always looking for ways to improve our facility and ensure that every guest is highly satisfied with their stay.
"The staff will make your staff enjoyable"
The staff was superb. The air handling in the room was noisy and the towels were thin. Great location.Genuine Expedia guest review
We stayed here because we had a dance convention in Grand Rapids. The hotel is in a great location, easy to get to and from. The light by the bed didn't work so it was hard to read in bed. The bathroom was clean but not enough toilets. Over all very nice.Genuine Hotels.com guest review
"A nice place to stay"
The complimentary breakfast was very nice and had a variety to choose from. The housekeeping staff was very professional and creative with the towels in the bathroom. There were mints on our beds after the first nights stay with the bed turned down.The desk receptionist was very helpful as a member of my party had to conduct some business and needed […] a fax sent to the hotel. The waiter/waitress at the breakfast were both very helpful and courteous. I detected a musty odor when first walking in but not in the room. Would have liked to see mini refrigerators in the room, Overall a nice place to stay. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for providing your feedback about your most recent stay at the Courtyard Marriott Grand Rapids Airport. It is very important to us to hear and understand our guests needs. If you have the oppertunity to return to Grand Rapids and stay with us please let us know and we would be happy to provide you with the mini fridge in your room!
"Met all of our expectations."
We were there for a weekend and didn't spend much time in the room, but it had all the amenities we needed. Would have liked to use the pool, it looked very inviting.Genuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for providing feedback about your most recent stay at the Courtyard Marriott Grand Rapids Airport. I'm happy to hear we were able to provide the ammenities that you required and that you enjoyed your time in West Michigan. We hope to see you again soon!
"Great hotel for ArtPrize visit"
Hotel staff was very helpful! Lots of suggestions for restaurants, etc.Genuine Hotels.com guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for staying with us at the Courtyard Marriott - Grand Rapids Airport. I'm glad to hear you enjoyed your time here in West Michigan and were able to enjoy ArtPrize. ArtPrize is an anual event and we would love to see you again in fall of 2013!
The overall experience was great. I only spent one night and it was clean and friendly environment.Genuine Expedia guest review
Response by Courtyard by Marriott Grand Rapids Airport Thank you for the time you took to fill out the review for Courtyard Grand Rapids Airport. I am happy you found your overall experience great. We hope to see you in the near future.
"Best hotel for the money in Grand Rapids"
I checked in late at night but still received a lovely welcome from the desk clerk. She helped me with a recommendation for a restaurant and gave me excellent directions. The breakfast in the morning was excellent and the woman who was in charge was very nice and accommodating. This is the best hotel for the money I have stayed in lately (in this country) […] and I do plan to use it whenever I travel to Grand Rapids area in the future. Read moreGenuine Expedia guest review
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