Bad stay Construction noise Front desk did not care when we asked them to stopGenuine Hotels.com guest review
"I'll definity stay here again"
Great place to stay at. Close to everything downtown. Room service was great. Exceeded my expectations.Genuine Hotels.com guest review
Stayed here for bachelorette weekend. I loved that even though the location is right downtown, when up in the rooms it was nice and quite. The room was clean, decor is lovely. The room felt a little cramped, but I think that just goes along with the age of the building. The only thing that I didn't like is the charge for parking even though you are […] paying to stay, but I guess that is all part of being in a metropolis. But the valets and front desk staff were all very nice. Read moreGenuine Hotels.com guest review
Excellent stay. Quaint beautiful room. They were very accommodating with our needs. My wife is handicapped and I left early in the morning for a meeting and they packed for her and sure she got in the vehicle safely. The room was extra clean.Genuine Hotels.com guest review
"Hotel needs renovation"
Old and tired hotel but with nice an very helpful staff. The window in my room couldn't close tight so the noise from the tramway outside woke me up before 5 am in the morning.Genuine Hotels.com guest review
"Nice Historic Hotel"
Nice stay even though they were renovating. Il Fornio restaurant downstairs is fantastic. Beautiful Historic Hotel. Check out the Mail chute.Genuine Hotels.com guest review
"Hotel saint Claire"
It was really nice. The hotel staff was very accommodating and very helpful! I wish the parking was easier to find because we had to drive around a couple times before we realized where the valet was (there was no sign) but once we figured it out it was great! We got a kind size room and the bed was comfortable however the pillows sucked haha! We got […] 50 percent off each night we stayed which was great but we wouldn't stay there again if we didn't get that discount only because we wouldn't be able to afford it. The rooms were clean enough that we felt comfortable letting our ten month old crawl and walk around on them. Il fornaio the restaurant downstairs was ok. The meat sauce wasn't that great but my mom got this bacon vodka sauce pasta that was so so good. However the service in the restaurant wasn't very good. It took FOREVER just to get our drinks and my son was very very crabby bc he needed to eat and it was just taking forever. All in all though the hotel was great for what we paid for it (about 150 a night at 50 percent off) Read moreGenuine Hotels.com guest review
The internet was down while I was there. Hotel is under construction. Bring converted into a Westin property. Weekends being in large groups and conventions which make the hotel feel more like a Motel 6 than an upscale property.Genuine Hotels.com guest review
"Sainte Claire's elegance"
The Sainte Claire always give a trip to San Jose a classic, easy elegance. Beautiful experience!Genuine Hotels.com guest review
Conveniently located. Easy to get to and within walking distance of a lot of restaurants. Room was nice,but as with any hotel in the city there are a lot of noises-sirens etc. We are from the country so maybe we notice the noise more. Very cleanGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
Very nice and convenient to what we had to do.Genuine Hotels.com guest review
"Updated historic hotel near San Jose Conv Ctr"
Excellent hotel extremely near the convention center. The guest rooms were very modern for a historic building. There was some construction going on, so likely that some floors will soon be renovated even further.Genuine Hotels.com guest review
"hotel st claire"
i loved the hotel it was close to the venue. I brought my 89 year old mother , we were on the 5th floor. At 3 am there was an emergency and we had to evacuate and walk down the stairs and wait outside. She had to walk down slowly she has a mild heart condition. When checking out , I asked if we could be compensated because of the emergency but since […] we didn't book directly with them they wouldn't. Guest that did got compensated, disappointed to hear that. Read moreGenuine Hotels.com guest review
"Clean and Comfortable"
I was overal impressed with the hotel and the comfort of the bed in the remodeled rooms. I had never stayed here before and was skeptical but I was pleasantly surprised. I had dinner and breakfast at the hotel restaurant and it was great. I would stay here again.Genuine Hotels.com guest review
"Great hotel, great location"
I had never heard of this hotel, but it was fairly cheap when other downtown hotels were substantially more. When I first walked into the lobby I thought I may of made a mistake - its an older building and my general experience with old hotels is that they're in need of extensive renovations. I was completely wrong. My room was recently remodeled with […] a brand new bathroom, luxurious bed sheets, and a flat panel TV. The first night I went to the hotel's bar in just a tshirt after a long flight and was met with a look of... disapproval. But they were still friendly, and as the week went on I got to know the staff and really appreciated their attentive service. Read moreGenuine Hotels.com guest review
"Beautiful Historic hotel."
Beautiful faux fireplace!Genuine Hotels.com guest review
Response by The Westin San Jose Thank you for staying with us, Eva! I am thrilled to hear that you enjoyed our Faux Fireplaces in our Studio Suites. Please come visit us again soon!
"Perfect for the night"
I booked the Sainte Claire as a premature Valentine's Day staycation and it was perfect for the night. The room was a little small, compared to other places we've stayed but that wasn't a big deal. The bathroom, or I should say, shower was great. It was pretty big and I love rain shower heads. We did have a good view of downtown and the black out shades […] really come in handy in the morning. The only thing I would have anything to complain about is the noise of the air conditioning and the fact that we could hear everything happening in the hallway. But every time the air would come on, it would block out the noise of the hallway..so it kinda worked out in the end. But still the air conditioning was unnecessarily loud. All in all, it was a great hotel that I would definitely stay at again. Read moreGenuine Hotels.com guest review
Response by The Westin San Jose Ilyssa, thank you for your feedback. I am thrilled that you enjoyed your stay but also appreciate your comment regarding noise concerns - we will look at ways to ensure you are provided a relaxing night's sleep, and we inspect our air conditioners at least once a quarter to identify any units that need maintenance or replacement to ensure they do not interrupt a good night's sleep. Thank you for staying with us for your special occasion, please come visit us again soon! Brian General Manager
"Do you know the way to San Jose?"
My first time in San Jose and this is a very nice hotel. Had dinner in the restaurant and it was fantastic. Only minor hiccup is the small bi-fold doors to get into the bathroom. But the room is very nice and bed comfortable.Genuine Hotels.com guest review
"HORRIBLE! WAY OVER RATED"
No hot water, horrible cable. Had to wait 25mins for valet to bring my car.Genuine Hotels.com guest review
Response by The Westin San Jose Priscilla, I am deeply sorry to hear about your experience. I have not heard any other concerns from our guests regarding the hot water or cable service so please know this is not the norm for our level of service. The valet wait time is not acceptable - we do strive to deliver cars within 10 minutes of request - however we do share a garage with the convention center so on rare occasion vehicles can bottleneck at the exit. I do sincerely apologize that this impacted your stay and I will work to improve the experience for all of our valued guests. Sincerely, Brian Dell'Ergo General Manager
"Exceedingly quiet. Will go back again Hilton NO!"
Grabbed this hotel at the last moment. This was an exceedingly quiet place to stay. Modern hotels are noisy. This place doesn't even have Muzak in the elevator! Only draw back might be that the rooms are a little small. But the Quiet.....Lovely, Lovely Quiet.Genuine Hotels.com guest review
Response by The Westin San Jose Zoy, thank you for sharing your experience! I am glad that you found the seclusion of our hotel to be rejuvenating in the midst of the bustle of downtown San Jose. Please come visit us again soon, we look forward to welcoming you back. Sincerely, Brian Dell'Ergo General Manager
The walls were super thin. Hallway carpets were very stained. It is in process of getting updated which it does need.Genuine Hotels.com guest review
Response by The Westin San Jose Thank you for your feedback - though I am sorry to hear we did not exceed your expectations. We are now in the process of renovating our last floor of guestrooms, so all guestrooms will be 100% renovated in the near future. We hope you will stay with us again at that point. Thank you again for your feedback - we do appreciate it! Brian General Manager
"Pricy but great place to stay"
The hotel was great but pricy! They did upgrade us to a junior suite for free however! Everyone there was very helpful and always had a smile on there face. Very close to many different restaurants and bars so that was a plus. I would say the only downfall was the price and the noise from the street at night because of said bars but other than that […] was a great place to stay. Read moreGenuine Hotels.com guest review
Superb in every aspect! Quaint downtown hotel with an excellent staff. I travel weekly and having access to food and a fitness center are priorities. The Sainte Claire Hotel met and exceeded my needs.Genuine Hotels.com guest review
Response by The Westin San Jose Christopher, thank you very much for your review! I am thrilled to hear that our hotel exceeded your expectations. You will be excited to hear that our renovation will continue to the lobby and fitness center later this spring. The result will be a fresh, energizing new look for the fitness center including all-new equipment. I hope you will come stay with us again and enjoy the revitalized amenities on your next trip to the San Jose area. Thank you again for staying with us - we do appreciate your business! Sincerely, Brian Dell'Ergo General Manager
"We enjoyed Sainte Claire"
Our room was a deluxe king in newly-upgraded section. Room was great and quiet, even with partying on our floor. Staff friendly and helpful. Lobby and common areas tasteful. We'd stay again for sure!Genuine Hotels.com guest review
Response by The Westin San Jose David, I am thrilled to hear that we were able to exceed your expectations. We are getting great feedback from guests about our newly renovated rooms and I am thrilled to hear you felt the same way. Please know that after 9pm, we do monitor for noise and we prohibit gatherings in guestrooms which may disturb other guests. We encourage all of our guests to contact us for immediate response if another guest is loud or partying in their room. We strive to provide all of our valued guests with a rejuvenating experience and the most important part of that is a good night's sleep! Please come stay with us again soon, we appreciate having you as a guest. Sincerely, Brian Dell'Ergo General Manager
Very noisy with the light rail outside your window.Genuine Hotels.com guest review
Response by The Westin San Jose Laura, thank you for your feedback. Please note that we are currently renovating all of our rooms, and many of our lower-floor rooms will now feature double-paned windows to reduce some of the noise related to being in a downtown environment. We are also glad to note a preference for a room facing inwards which many of our guests find reduces the noises of the city. Thank you for staying with us, we do appreciate your business and hope we welcome you back in the near future. Sincerely, Brian Dell'Ergo General Manager
Since we booked through hotels.com we were unaware of the construction on the next floor up. We were woken shortly after 7:00am. Had we booked through the hotel, the registration page includes a warning about construction. Staff was very friendly to our dogs. Parking was not included; after a day we found parking that did not require a valet. Breakfast […] not included ... no microwave. Hotel in the process of freshening decor, which is worn. Read moreGenuine Hotels.com guest review
Response by The Westin San Jose Thank you for your feedback - I am sorry that you had mixed feelings about your stay. Construction noise is possible from 9am-5pm, Monday through Friday and we hope this minimizes the impact to our guests. I am confident that once our renovation is complete, you will find our hotel to provide a world-class experience! We hope you'll give us another chance to earn your valued business then. Sincerely, Brian, General Manager
"Where did the tub go?"
Stay on Xmas Eve for last 9 years. Only negative was no tub in newly rennovated room. And no shower cap for female guests. Fortunately I travel with one. Know reasons for no tub, but as a former B&B owner, guest convenience should be a primary concern.Genuine Hotels.com guest review
Response by The Westin San Jose Thank you for the feedback! While many of our tubs have been replaced with floor-to-ceiling glass showers, with rejuvenating rain shower heads, there is no excuse for not being able to provide you with a shower cap. I will review with my team immediately. We look forward to welcoming you back next Christmas Eve! Sincerely, Brian, General Manager
Good location. Attractive from the outside. Nothing deluxe about our deluxe room - very small room, very small bathroom, outdated furniture, soft mattress. Not pleasant.Genuine Expedia guest review
Response by The Westin San Jose William, thank you for your feedback. We are currently renovating the entire hotel and I believe you will find our new rooms to provide a luxurious element if you choose to stay with us again. As a historic hotel built in 1926, the rooms are slightly smaller but we hope that we make up for them in personalized service and excellent amenities. Sincerely, Brian, General Manager
Went down to San Jose for a Tower of Power concert. the venue was one block from the hotel.. the restaurant within was very good.. Original Joes is next door with the greatest hamburgers in the world!!!! the personnel in the hotel were friendly and accomodating.. the room was fine and the overall experience was excellent....Genuine Hotels.com guest review
I asked for room overlooking the park told I had it but did not. The next door had a wedding group of 15 people very noisy I asked to be moved and was moved to a better room.It was quiter room. Went to the restaurant and it was very marginal I do not recommend this place.Genuine Hotels.com guest review
Response by The Westin San Jose George, I am sorry that we did not exceed your expectations during your recent stay. We maintain a strict no-party policy in the hotel so I thank you for reporting the large gathering in the room adjacent to yours. I apologize for their behavior but I do hope that you'll give us the opportunity to re-earn your trust in the future. Sincerely, Brian, General Manager
"Had a blast!"
Hotel staff was amazing. Stayed on a newly renovated room on the 6th floor.Genuine Hotels.com guest review
"Woken up by construction noise!"
Woken up with construction noise!! Asked to speak to a manager and was blown off, telling me that he'd call me later that day. Here it is three days later and I've still not heard from them. Go stay elsewhere.Genuine Hotels.com guest review
Response by The Westin San Jose Greg, I am very sorry to hear about your experience. We do our best to communicate the possibility of renovation noise Monday through Friday, 9am-5pm. I will review with my team to understand why you did not hear back from a manager, which is unacceptable. I do sincerely apologize that we did not live up to our own expectations on this occasion. Thank you for your feedback, it will help us provide better service to our valued guests. Sincerely, Brian, General Manager
Was a great stay!! Super clean, Big 55' tv (i think). Internet is slow but it worked for us. There isn't a pool but the oversized bed and modern restroom fixed that issue :D recommended to all!Genuine Hotels.com guest review
Response by The Westin San Jose Thank you for the review! Our Televisions range from 46" to 55" depending on what room type you reserved - I am so glad that you enjoyed them! We have a very fast internet connection for our guests so I am concerned that you didn't have a good connection - please let us know if you experience that in the future so we can try to make sure you get the connection you need to enjoy your stay. Sincerely, Brian, General Manager
"Good boutique style hotel"
It's a good value and gives you the feel of a boutique hotel without a true boutique hotel lobby experience. The only negative was the lack of sound insulation from the hallway, but I'm a heavy sleeper so I didn't mind it much.Genuine Expedia guest review
"Noisy and Smelly"
Even though the rooms and hallways looked clean, there was a muggy smell everywhere. It just didn't have the 'hotel' nice smell. We had to use our fragrances to freshen up the room. Also the room was very very loud, people running in the hallways could be heard loud and clear at night and early mornings. It was very very disappointing. No one was ever […] present at the main entrance to open the door and welcome you even when you had a bunch of shopping bags in your had you had to open the big giant heavy door yourself. When there was young door man at the door, he was texting on his phone...VERY Disappointing Stay! Read moreGenuine Expedia guest review
Response by The Westin San Jose Cyra, thank you for your feedback. I can understand why you were disappointed based on the experience you noted here. I will review with my team to ensure we learn from your stay. I appreciate your comments. Thank you, Brian, General Manager
The hotel is beautiful. Great location. I would recommend this for anyone.Genuine Hotels.com guest review
Rooms are clean, beds are comfortable and the staff is helpful. The hotel is charming but older and could use some upating.Genuine Expedia guest review
Response by The Westin San Jose M, thank you for the feedback - I am thrilled that you enjoyed your stay with us! Please note that we are currently renovating the hotel from top to bottom, so you will notice an "updated" hotel on your next stay with us! Thank you again, we look forward to welcoming you back soon. Sincerely, Brian, General Manager
"Great hotel close to many things"
AC was very loud and cycled often other than that it was awesomeGenuine Expedia guest review
"GREAT VALUE FOR THE PRICE"
Spent the night after a family Thanksgiving. Had not stayed here for several years. Remodeling and updates very impressive - especially the shower - awesome!Genuine Hotels.com guest review
This hotel has been very nicely remodeled in keeping with it's historic foot print. Rooms were very clean and even though the room and bathroom was small (what I would expect in an older hotel) the space, especially in the bathroom was used wisely and efficiently. Furnishings had an upscale feel.The small details were taken care of, plenty of outlets […] for gadgets, a sound machine and best of all, a waterfall shower head. The staff is just what you would expect at a nice hotel, accommodating and efficient. The Lobby and Lounge off of the front desk were beautiful and the architecture was gorgeous. I felt it was an excellent value for the money spent. Read moreGenuine Hotels.com guest review
"BEST LOCATION--no onsite parking"
Restaurant and bar are excellent; however, room service breakfast was lacking.Genuine Hotels.com guest review
"My thanksgiving trip home"
The staff was super friendly and helpful. William at the front desk checked me quickly and researched info I needed for help finding restaurants open on thanksgiving.Genuine Expedia guest review
"Bret concert and great hotel."
Very pleased with the hotel. We stayed one night to attend a concert at the HP.Genuine Hotels.com guest review
Very nice service - employees - room very clean easy to find location close to SAP centerGenuine Expedia guest review
Great place to stay in the heart of San Jose. Just a 20 min walk to the arena!Genuine Hotels.com guest review
"Quaint nice hotel"
Rooms were small but it is a old hotel. Renovations were ongoing and we were warned of noise during the week. Overall it was clean and personnel were friendly and helpful.Genuine Hotels.com guest review
The room was nicely renovated but a very small room, coffee pot was in the closet? Had to request towels bathroom was nice but a tight fit no room for anything. I also requested to have car pulled up by valet for early morning but they didnt do so, still had to wait for car.Genuine Hotels.com guest review
"Tom B - San Jose visit."
One of the nicest hotel experience at every level. Great staff, wonderful round and having Il Fornaio restaurant on site was a real plus.Genuine Hotels.com guest review
Just an overnight stay to see my favorite band and what a surprise,The Sainte Claire was incredible in every way. From the valet, bellhop, check in, the room, everything was 5+ stars!! I will definitely stay there every time we visit San Jose!!!Genuine Hotels.com guest review
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