"Right across the street from the event center"
The people were most friendly and helpful, accommodating the fact that I was in a wheel chair at the last minute.Genuine Hotels.com guest review
"Slept great, Parking difficult"
We were on a tight budget and we forgot our handicap placard at home. We had to pay 29.00 for the parking which really put us over budgetGenuine Hotels.com guest review
"Needs major improvement"
The hotel is in a great location but it needs major remodeling and updating. The entrance to the hotel is at the corner of two busy streets so when we first drove up to the front of the building, we cannot stop and get off the car because there was no driveway and we were blocking the street. We had to go around the block to check if there was another […] driveway to drive through, stop and get off the car. The lobby was old and had the look of a grand old saloon. When we checked in, we were upgraded to a junior suite which I thought was very nice. The room they gave us was big but old and dated, nothing special. It looked out to the roof and air conditioner compressor of the other building. There was a flat screen TV on a dresser drawer about 10 feet away from the bed. The pillows were tiny, half the size of a standard pillow. The towels were old. For what we paid, it was not worth it. I will not go back. Read moreGenuine Hotels.com guest review
Overall, good. The pillows for me were too mushy, but for my girlfriend they were too small but just the right height.Genuine Hotels.com guest review
"One night in San Jose"
Nice room and quiet. Bed was nice. Had a view of the roof and other hotel rooms, but it was night by the time I got there and who really looks out the windows in San Jose?Genuine Hotels.com guest review
very satisfiedGenuine Hotels.com guest review
"Outstanding Value and Service"
This was one of the best values I have experienced in a hotel. The staff was very courteous, professional and friendly. The room had a very nice view. The king size bed was very comfortable. We ordered room service from the on-site Italian restaurant. The food was delicious and the price was very reasonable. I would HIGHLY recommend this hotel to anyone […] staying in downtown San Jose California. Valet parking only so we parked across the street in a fairly secure lot. Read moreGenuine Hotels.com guest review
"Wonderful Old Hotel"
Overall I enjoyed it. Valet Parking is too high and they are sometimes a bit slow in getting your car but I had a lovely stay.Genuine Hotels.com guest review
"Historic hotel but a lot of changes needed"
While the location of the hotel was perfect, everything else fell flat here. The walls were EXTREMELY THIN, the room size is small, the television was unplugged when we got here, the bath tub had scratches in it, there was a water stain on the floor, and the sheets weren't completely clean. We called the front desk to ask for our sheets to be changed […] and when we came back, we realized they only changed the top sheet. We called again asking for them to change them, but they simply just delivered sheets up for us to change ourselves. Even worse, they gave us the wrong size sheets so we had to call them again for new sheets. The new sheets they gave us were the actual size, but they gave the wrong type (we needed a fitted sheet). We didn't want to keep doing this so we just made do with what they gave us. Very disappointed in the Sainte Claire. Read moreGenuine Hotels.com guest review
The staff was friendly and very helpful. The room was nice but the air conditioning unit was noisy.Genuine Hotels.com guest review
Old outdated rooms, except fo 5th floor....never stay there againGenuine Hotels.com guest review
"Close to convention center and central area"
I thought this was a very nice hotel. The price I got on this site plus the location near the convention center and central downtown area was great. The parking was off site but worth the 29$ you pay for valet because everything is within walking distance and if you accidentally left something in your car the hotel staff would gladly have the valet […] service retrieve it for you and bring it to your room. My only complaint and reason I did not give this place a 5 out of 5 rating is because the beds were really hard, no in room fridge, and no free breakfast, but the Italian restaurant attached was worth the money for breakfast and dinner! Read moreGenuine Hotels.com guest review
"Customer Service is over-the-top!"
I really enjoyed my 1-night stay here. The service was outstanding. Just so you know, there is a $30 charge to park your car there overnight.Genuine Hotels.com guest review
Was stated parking included. Was not. Everything was so expensive.Genuine Hotels.com guest review
Loved this hotel! Very comfortable! Bed was extremely comfortable. Parking though was more of a challenge. 29.00 $ a day if you use the valet.Genuine Hotels.com guest review
"Comfortable Hotel, close to Convention Center"
This is a newly remodeled hotel in downtown San Jose near the Convention Center. The downsides are that you can only valet park your car ($29) with in-and-out privileges, but they said that we could park in city parking for $10 less but wouldn't have in-and-out privileges. We were only staying one night, so that wouldn't have been a problem, but figured […] the extra $10 was worth having our car. The POSITIVE side is they give you the valet ticket with a number/email address to text/email when you're ready for your car (10 minutes before). They were quick, and before we finished checking out our car was there and ready. Close to convention center, and the inside was nicely remodeled. The staff were very friendly, and the only downside is our room was next to someone having a loud 11:30pm party. Loud talking and laughing could be heard, and we had to call the front desk to ask them to quiet that room down. The sheets and bed were comfortable, the bathtub had a high shower head for tall people (myself) and the shampoo/conditioner were high end and smelled wonderful! There was a large flat-screen TV in the room that we never used, and a view of, well, downtown San Jose. Would recommend for a getaway for anybody! Read moreGenuine Hotels.com guest review
nice stay bad parkingGenuine Hotels.com guest review
"Everything is within walking distance."
Overall the stay was very pleasant. I did have an issue with the plumbing the next day, but it was quickly resolved... It's expected of a historically iconic hotel. the view from the room was appealing.Genuine Hotels.com guest review
"maintenence work going on"
At the moment this hotel is renovating their rooms and it is extremely noisy during day. Stay away from this hotel during the day.Genuine Hotels.com guest review
"Ideal conference location"
Clean, well-appointed (stayed in the newly renovated 6th floor), and very reasonable. Wi-Fi was slow, but free... :)Genuine Hotels.com guest review
"Stay in a renovated room, but housekeeping MIA"
You can stay in a nice room, after quite a bit of negotiation, but you'll have to bring your own towels! Upon check-in, I was initially placed in a non-renovated room and told the top floor had been renovated, but I could not stay there. I checked out a non-renovated room where the room was disheveled and muggy as the windows were left open on a low […] floor. I requested to be moved and truly enjoyed being placed in a renovated room but received limited to no housekeeping services over my 3 day stay. Read moreGenuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"In spite of Sharks losing great hotel"
it was a quick trip but the staff and hotel made it very restful and relaxing.Genuine Hotels.com guest review
"San Jose Respite"
Perfect hotel for what I needed: Close to the Tech Museum of Innovation, one block from Original Joe's, Il Fornaio on the ground floor, and a great area in which to walk around downtown San Jose. I would stay there, again! Thanks to the staff at the Sainte Claire Hotel!Genuine Hotels.com guest review
My husband and I needed a night away from the kids. The hotel had a very friendly staff. Use the valet because it only a tiny bit more many than the parking garages a block away. I suggest calling down to the front desk to have them pull your car up. We ordered room service and enjoyed the food. The response was fast and the food was hot. I felt the […] coffee was a little over priced and was a little caught off guard since the drink prices weren't on the menu. The beds were very comfy and the room was quiet. Read moreGenuine Hotels.com guest review
"perfect location to San Jose State College"
Everything we had asked for help from your staff was delivered with exceptional service. Their information and frein dlyness was impecable.Genuine Hotels.com guest review
"Right In the Middle of it all!"
Very friendly staff. With Il Fornaio as the restaurant of the property, room service was above par. There was some 9-5 reconstruction going on, but that didn't affect me. There was a disturbing leak in the shower (we're in a drought!) but they are working out those issues.Genuine Hotels.com guest review
Great place if you're going to a concert at the convention center. No need to drive.Genuine Hotels.com guest review
"Room noise and Valet Parking Idiot"
Overall, the hotel is nice and clean. I did not like how I could hear the neighbors conversation all night long. The valet is on point BUT an idiodt from the valet parking based on his judgement thought I was driving a different car than what was really mine. My car was out front (BMW 5 series), I walked towards two valet guys, I ask for the keys I […] point to my car while I get the ticket number. The idiot guy says "no that's not his car, his car is that chevy", I tell him "no, that is not my car (smh) and give him a tip and leave". People around us heard and just starred at the guy. I honestly did feel insulted by him. Read moreGenuine Hotels.com guest review
Response by The Sainte Claire Hotel Your experience was unacceptable; there is no other way to put it. It was wrong of our valet team to suggest you were not the driver of your BMW upon your departure, and to confront you in front of other guests in front of the hotel is embarrassing for me to hear. I deeply apologize about this interaction you experienced and can assure you I will be following up with our team to reiterate our high standards of guest satisfaction. In regards to the nature of our guest rooms, we are currently in the process of a major renovation which is focused on constructing brand new walls between guest rooms to prevent sound from traveling between rooms. I hope that you are able to allow us the opportunity to show you our improved look in the future. Best Regards, Eric Pasch General Manager
"Business trip to San Jose"
I loved everything except the musty smell in the hallways!Genuine Hotels.com guest review
It is a lovely historic hotel -- a mix of vintage (mouldings, furnishings) and updated (bathroom). An easy walk to wonderful restaurants, theater and music.Genuine Hotels.com guest review
"Tired room and tired staff"
I was glad to be informed upon check in that the hotel is undergoing renovation to become a Westin because that explained a lot of the shortcomings: very tired and not so clean rooms, lackadaisical service, A/C not working and faucet handles falling off. Until the place is transformed, you'll be in a great location, nice old building/hotel but held […] in a lame duck holding pattern without any investment of service or amenities until it becomes a Westin and out of my price range. I almost got the impression that the staff didn't know if they'd really have a job or not. Read moreGenuine Hotels.com guest review
Response by The Sainte Claire Hotel Dear Sushigirl, I am glad that you were informed of our renovation upon arrival and I do apologize for the current nature of our hotel. Although our renovation will be addressing many of the issues you mentioned, it is by no means an excuse for any un-cleanliness you experienced during your stay. We are constantly aware of the delicate nature of our hotel and it frustrates me to hear that the little details of maintaining our current appearance were not upheld during your stay. I thank you for bringing these issues to my attention as we can constantly improve through our guest feedback. I hope that you allow us to serve you in the future and show you our improved appearance and service. Best Regards, Eric Pasch General Manager
"Grocery shopping in Japan Town"
It wasn't quite excellent, but it was very good. Hotel was a little farther from Japan Town than I expected, but that was my fault. I didn't really care for the parking situation; Valet parking only. I don't like to have to ask people for my car. I like to get in and just drive.Genuine Hotels.com guest review
"Convenient Place to stay"
Hotel was very good. I travel about 50% of the year for business. I was looking for a convenient place for my Wife and I to stay while attending a competition that my daughter was competing in. Room was clean, comfortable, and functional. The Staff was attentive but only visible if you needed them. The Hotel is undergoing a change in brand so some floors […] are being upgraded, but I did not see or hear any construction. Lots of restaurants near by. I would definitely recommend. Read moreGenuine Hotels.com guest review
"All stores,resturants where close. Great Location!"
It was great stay, the service was great, rooms were clean. I recommend my family and friends to stay there, whenever they are in that areaGenuine Hotels.com guest review
"Historic hotel with great central location"
Classic hotel retains the charm and style of an earlier age. The hotel is very close to the Convention Center, museums, theaters, restaurants, and light rail.Genuine Hotels.com guest review
"Perfect for what we needed"
This hotel was perfect for what we needed which was for a weekend if college visits. Parking was a bit steep (parked in a lot across the street) but hotel was great!Genuine Hotels.com guest review
"Historic and convenient"
Nice looking historic hotel. Great staff and clean room. The floor above me was undergoing renovation, but the noise was minimal. Great central location.Genuine Hotels.com guest review
"Nice Hotel with Character!"
Overall the experience was good. Staff was nice and the hotel had a lot of charm. The bathtub did not work, which was disappointing because I wanted a hot bath.Genuine Expedia guest review
"Nice hotel great charm"
Unfortunately we where told this hotel was close to the SAP center so we stayed here. Found out we where within driving distance to the SAP center so that was a total disappointment but the stay was good. The restaurant was wonderful and all the staff was great. The room was a bit small but it served its purpose.Genuine Expedia guest review
"Close to many of San Jose's must see sights."
I loved it so much I would stay again.Genuine Hotels.com guest review
Ask for the side with no trolly unless you like dings till 2 am. Pillows were small, not normal size and our bathroom tub with jets were really outdated. Also the tub drain didn't work very well.Genuine Hotels.com guest review
Guest service were rude they didn't gibe us directions to the room. They weren't very friendly. Valet was great! No ice buckets in the room.Genuine Hotels.com guest review
Response by The Sainte Claire Hotel I want to take the time to deeply apologize for the less than desirable interaction with our guest service agents. We are constantly challenging ourselves to be leaders in generous hospitality experiences and truly strive to provide every guest with a memorable experience. Our rude behavior during your stay was far beyond unacceptable and for that I apologize. I want to ensure you that I will be personally addressing our team to ensure that your experiences during you next visit are met with our proper standards of service and culture. Best Regards, Eric Pasch General Manager
"Will never come back to this hotel"
I don't like this hotel over all Dirty rooms They don't answer the phone Short staffed Poor building conditionGenuine Expedia guest review
Response by The Sainte Claire Hotel Our service philosophy revolves around our guest experiences and we are constantly challenging ourselves to be leaders in our industry. Despite the age of our hotel, it is unacceptable for any guest to depart feeling that they stayed in a dirty establishment. We are currently under a major renovation to improve our overall appearance, but this is in no way an excuse for the uncleanly nature of our hotel. Our inability to answer your calls is not our standard when servicing our guests. Although our staff is small, we require a constant presence on our telephones in order to allow every opportunity for guest communication. We thank you for the opportunity to improve from the feedback you have presented and I will be taking the time to personally address the issues you experienced. I hope upon completion of our renovation you allow us the opportunity to show you our improvements. Best Regards, Eric Pasch General Manager
"Love old historic hotels"
Beautiful old hotel in downtown san Jose. Great restauraunt Il Forniao on location and great ambiance.Genuine Expedia guest review
"Great old hotel"
This hotel built in the 20's and has gorgeous decor in the lobby. The only one complaint I had was the deadbolt in our room was so sticky that I could barely lock and only my husband could unlock it, so while he was gone for the evening for several hours I could not use it which didn't give me a secure feeling. If I had used it I would've gotten locked […] in the room. But in fairness I didn't ask to change rooms. Only other issue was a somewhat rude front desk clear who made a remark about how they couldn't accommodate a request I made for adjacent rooms with my friend because they were full and I booked the room "through Expedia". Read moreGenuine Hotels.com guest review
"Nice older but overpriced hotel in downtown SJ"
Hotel was clean,nice with plenty of charm but the room itself was tiny. Had a huge tv stand/chest that took up half the space and the queen bed took up the rest. Nice amenities and even with remodeling going on still pretty quite. SAP center within a reasonable walking distance. Overall experience was good but pricey all things considered.Genuine Expedia guest review
"Walking distance to museums and restaurants"
We enjoyed our stay at the Sainte Claire Hotel. It's Italian restaurant was terrific, and the location is perfect for walking to San Pedro Square and museums in the area. We would definitely stay there again.Genuine Hotels.com guest review
"Nice room for the money!"
It was close to our venue, room was just the right size, staff was polite and helpful, and room and hotel were clean. For the price we payed a very good value!Genuine Hotels.com guest review
Really high customer service!!!From the staff that works outside to the staff that works inside, they are absolutely AMAZING. Overall it is a very comfortable and clean hotel, I would recommend this hotel to ANYONE. Since te day that we left the Saint Claire Hotel it left us nothing but good things to say about it.Genuine Expedia guest review
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