"Good downtown hotel"
The hotel is undergoing a remodel and I was on a floor that was complete. The rooms are small but very clean and the new shower is great (rain shower and all). There are plenty of restaurants near by and so is the light rail. The hotel is an old building with character and is a great place. My only complaint is the room AC unit is very loud when it […] is on but other than that it is a nice place. Read moreGenuine Hotels.com guest review
"Over priced historic accommodations."
Room was very small. Renovation of hotel a daily liability. Restaurant provided good food and service. Bar facility inadequate.Genuine Hotels.com guest review
Stayed for a 5k and a 1/2 marathon run for 2 nights. I'm giving it a 3.5/5 Stars. What's good: clean, comfortable, great location, 24hr gym, friendly service at the desk What's bad: 1 of the 2 elevators was not working, didn't provide any facial/bar/bath soap and had to call, provided cups and condiments but didn't stock the coffee maker and had to […] call. Hotel parking cost $31 instead of $20 at the convention center across the street. Last, did not allow us for late check out because of the race going on. In conclusion, those easy fix can change my 3.5/5 stars to a 5 stars if they can even fix half of those issues. Read moreGenuine Hotels.com guest review
loved the majestic history of the hotel. Very close to SJSU and nice restaurants. I would definitely stay there againGenuine Hotels.com guest review
"Close to Levi Stadium"
Great place to stay. A friend recommended the hotel and I plan to stay here everytime I'm in town for the 49ers games. Walking distance to some great restaurants and shops. Took about 10-15 minutes to drive to Levi Stadium. Friendly staff. Overall great stay!Genuine Hotels.com guest review
"Love this place."
Service was impeccable: gracious, swift, delightful. Hotel is showing it's age with loud air conditioning and shower that drips for ten minutes after use from water in the pipes. Perfect location in downtown San Jose.Genuine Hotels.com guest review
I was at a conference at convention center so this was very convenient for me. Great to have decent rstaurant forbusiness dinnersGenuine Hotels.com guest review
"Excellent location and amenities"
I had no experience with this hotel--had never heard of it. I really enjoyed my stay, and having El Forniao(?) as the in-house restaurant was excellent. I was aware of this chain, but did not realize that it was part of the hotel until I arrived .Genuine Hotels.com guest review
"Great staff, smallish rooms"
Very nice staff, beautiful architecture, convenient location. As is typical for many older hotels, the room was on the small side. Also, the downtown location is a bit noisy from the street (even though we were on the 6th floor) and being in the flight path of the San Jose International Airport. Those things we expected, so I gave high marks for this […] very nice hotel. Read moreGenuine Hotels.com guest review
"nice hotel, good location, terrible parking"
hotel was great, but i checked in late at night and had a very hard time finding parkingGenuine Hotels.com guest review
A room near us was playing music and partying after midnight and then at 5am we heard the conversation in another neighbors room. They were not shouting but they were loud enough to wake us up. I would have mentioned it when we checked out, but I was never asked how the stay was. Next time I will stay in more modern hotel with better sound proofing […] . Read moreGenuine Hotels.com guest review
Overall the hotel was nice and clean . However the lobby and hallways had a bad odor the entire stay . I also overheard other guests complain of the smell.Genuine Hotels.com guest review
excellent!Genuine Hotels.com guest review
"Great location for our event. But........"
We loved the location and Manuel and Anthony. Too bad there was only 1 elevator working and then when we checked out, that one was stuck and we had to walk down 5 flights of stairs (with bad knees!). Restaurant was superb! Loved the tales of the renovation, too. Coffee pot broke, air conditioning was loud and clunked! We could hear our neighbors through […] the vent! I wished there was a bath tub. "Rain" shower was hard to get used to. Bed uncomfortable, pillows squishy Read moreGenuine Hotels.com guest review
"everything was comfortable"
The stay was great. The hotel was close to some good restaurants. The room was clean and the bed was very comfortable. It was all around great.Genuine Hotels.com guest review
"Posh and elegant"
This is an elegant hotel overflowing with classic beauty and charm. It's in the heart of downtown and just a hop away from the light rail so it's super convenient. My only (minor) gripe is that the room was a little narrow and because of that, it's a modest squeeze getting into the bathroom. On the plus side, I was able to get a newly renovated room […] on the six floor with a view of the plaza. They did a really nice job with the furniture and décor. They also made sure no one would ever be in want of power outlets. (Thank you!) The three lamps each had three power outlets and the desk had an additional power station with two 120 V and two USB outlets. It's that attention to detail that makes the Sainte Claire really stand out. Read moreGenuine Hotels.com guest review
Excellent service, great restaurant, renovated rooms are awesome!Genuine Hotels.com guest review
"Clean but noisy"
It's a nice hotel, very beautiful design, and also very clean. I arrived late and left early so I can't really speak to the service much, but overall stay was pretty good. The AC unit in my room was the only major issue for me as it turned on every 10 minutes and wasn't exactly quiet.Genuine Hotels.com guest review
Nice hotel and great price for Bay Area.Genuine Hotels.com guest review
"Central location good for SV business"
Nice older hotel with character that is in the process of updating. Nice location though parking is a big issue.Genuine Hotels.com guest review
"Excellent Downtown Room"
Very helpful staff, excellent when giving directions.Genuine Hotels.com guest review
I appreciate the older hotels, however, there were a few kinks. The room was clean, the bed was comfortable, the room service was great, and the fitness facility while small - was adequate. What didn't work - the noisy pipes gurgling outside my room all night long. The bathroom light going on when you walked into the room - great when you are awake, […] not so great when it's 2am. Also, got some kind of bug bite staying there. Rates seem a bit high for what is offered. Read moreGenuine Hotels.com guest review
"Wanted to give it 5 stars but..."
Love this hotel. $31/night for parking was totally excessive. Also, couldn't get the room temperature just right.Genuine Hotels.com guest review
"I do love this place, but..."
Parking at $31 seems a little steep. Also, couldn't really get the room temperature just right. It's got oodles of charm and I love the Proustian redolence of this place.Genuine Hotels.com guest review
"Nice, but somewhat dated classic hotel"
You can't self park your car at the hotel, so valet is right out front and $31 per night. The room was nice; bed was firm with soft top, soft pillows, large desk with mini fridge, flat screened TV (cable includes 2 Showtime channels), closet with safe and iron/ironing board. The furnishings are antique like, and the carpeting dark, which makes the room […] look more worn. The bathroom had a shower over tub (good water pressure, but some chipping in the tub), L Occitane products, shelves to put toiletries, blow dryer. The wireless internet was decent, but requires sign on every time you haven't used it for awhile. The AC kept the room cool, but turns off once it reaches the set temperature and turns back on when it dips, so it's turning on and off during the night while you are sleeping. My room faced the light rail outside, which seemed to run pretty early in the morning, and although it's not too loud, if you are a light sleeper, the rumbling may wake you up. The lobby area included an area with computers and desks, so a nice place to do some work if you don't want to be in your room. The fitness area was decent - 2 treadmills, 1 bike, 1 elliptical, various free weights, as well as 2 universal machines that work lower and upper body. There are 2 TVs, water cooler and towels there as well. Pros: Location, comprehensive fitness room, comfortable bedroom, nice shampoo/conditioner, free wifi Cons: Worn/dated furnishings, somewhat loud in room, no choice in parking car Read moreGenuine Hotels.com guest review
"Great Hotel, beware the smell"
My stay at the St Claire was overall great. The room is spacious, the beds are comfortable, and the location is fantastic. The only issue I take is the smell in the lobby. It has a smell of some kind of mildew that bugged me every time I walked in or out. Also, I wish they had more of a selection at the convenience shop, I had to go across the street […] to get a Red Bull. However, if you're looking for a nice room in a great location, the St Claire is a good fit. Read moreGenuine Hotels.com guest review
Our stay here was perfect. I would not have chosen a different hotel for my romantic getaway for the night.Genuine Hotels.com guest review
Good hotel in a great location. Walking distance to everything you'd need. Also, a great gym in the basement. Staff was excellent as well. Very accommodating.Genuine Hotels.com guest review
"Nice hotel but needs remodeling"
Hotel has character and great location. Rooms scream the need for a make-up as they are old fashioned. I liked the unique architecture but the hotel needs new carpets and a fresh up.Genuine Hotels.com guest review
The main downturn on this hotel for us was that it was very noisy. First of all, our room was on the street side where there's a mixed traffic of light rail and cars : you could feel the light rail passing by each and every time. Second, the hotel (as most of Downtown San Jose) is on the path of all airplanes taking off and landing at the San Jose airport. […] Thirdly, there were renovations happening (August 2014) during our stay, so there were disturbances during daytime. Also, the service at the reception was quite unfriendly when we arrived and when I asked to delay the check out by 30 minutes on our leaving day (due to the finishing time of the conference we were here for). However, the bathroom was very nice (on the kitsch side but still nice): cool "Italian" design, lots of pressure in the shower, and L'Occitane shower products. The room was quite comfortable and more modern than the rest of the hotel. Also, we highly recommend the restaurant Il Fornaio, which is inside the hotel: the food quality was excellent throughout the 3 dinners we spent there, and definitely much better than anything else we tried in the downtown San Jose area. Read moreGenuine Hotels.com guest review
"Don't spend your money here"
Customer service manager arrogant, rude and disrespectful. Hotel haunted.Genuine Hotels.com guest review
"Not as nice as expected"
For such a 'classic' hotel, I expected more. The rooms are okay, but awkwardly cramped, with old furniture that wasn't functional when it was new. The bathrooms are tiny, and even a bit shabby when you look closely. Don't bother trying to find a good cup of coffee here: walk across Market St to the Marriott, where they have a Starbucks in the lobby, […] which opens at 6:00a. And, beware the room service prices, a 12.99 pizza and a bottle of water will cost you over $35 after all the fees and tips are on the bill: and that's no joke. The bright spot here is the people: the service is very good here, and most of the staff are friendly and helpful. Bottom line: I would stay here again if every other place was booked and I really needed a room, but this place doesn't offer enough value on its own to draw me back. Read moreGenuine Hotels.com guest review
It was okay I for sure have stayed at better, the walls for sure were pretty thin, we could really hear the people next door.... The bathrooms floor was really sticky and not very clean.....Genuine Hotels.com guest review
"Very nice old 4 star hotel"
This is a very nice old 4 star hotel with all of the amenities you would expect.Genuine Hotels.com guest review
"prepare to pay extra"
parking is not included and valet only. very difficult spot to get into because it's from only one street that you can enter fromGenuine Hotels.com guest review
"Do not waste your money"
I never write reviews but I was so dissatisfied with these accommodations I feel compelled to warn others. I travel all the time for work so I have stayed all over the US and Europe. This was by far my worst experience. The shower tile was dirty and the shower did not drain. The bed was very uncomfortable and the A/C was so loud that everytime it kicked […] on I woke up. The trolley runs right next to the hotel and the windows are single pane so you hear everything. I told the front desk about the issues and they did nothing, clearly not interested in customer satisfaction. For $250/night (discounted) my company was robbed. If you like a clean comfortable room this is not the choice for you. Read moreGenuine Hotels.com guest review
"Very gracious, comfortable stay"
We had one of the newly renovated rooms, and the bathroom in particular was wonderful. An older hotel downtown, very well maintained and with some of the style elements newer hotels sorely lack: painted ceilings in the lobbies, decorative touches throughout. It is nice to be in a place that values something beyond blank walls.Genuine Hotels.com guest review
Hotel is very OLD. Room was small but clean. The front desk tells me that the hotel will be a Westin in the near future. So it will become another overprice hotel in the San Jose area.Genuine Hotels.com guest review
It was a very nice hotel! The food in the restaurant wasn't amazing, but still can't complain. Everyone was extremely nice and I would look forward to staying here again.Thanks!Genuine Hotels.com guest review
"A wonderful hotel full of character"
I was in town for a conference at the convention center and this beautiful hotel was located right across from it. This hotel is also a short walk from the downtown area. The building is one of the oldest in the city and the beautiful lobby is a reflection of that. Take a look up at the ornate ceiling and you are reminded of early 20th century sensibility. I […] was expecting a small room on the 6th floor because the hotel was historic so I was pleasantly surprised at its spaciousness. The sleek bathroom looks remodeled and has a rainfall-style showerhead. L'Occitaine brand soap, shampoo, and conditioner were available. The room has all the modern amenities: 42-inch flat TV, safe, small fridge, coffeemaker, iron, and free wi-fi. The hotel staff was pleasant and professional. I had a wonderful 2-night stay and will return. Read moreGenuine Hotels.com guest review
"Downtown San Jose"
Hotel is a grand Dame. Can not beat location it is right downtown San Jose. Rooms would need to be updated and adapted for business travelers. Room service needs serious attention from menu to overall service. I would stay again if price were adjusted because of location.Genuine Hotels.com guest review
"Not what I hoped for"
Hotel is definitely in need of a remake which is happening - unfortunately our floor was dirty and smelly and not worthy of the high room rate. No mirrors in the room except the bath and plugs were hard to find. When I called the hotel because I drove around the block three times waiting for a spot to open in front to unload I was told to simply park […] on the (very busy) road and put my hazards on. Not even. Why can't the valets park the cars and leave room for the guests to unload. Also the staff just watched me carry my bags and open the door myself. Not what I would expect from what was once a first class hotel. Although it was quiet the cleanliness and staff did not meet the standards I hope for. Read moreGenuine Hotels.com guest review
"Faded old lady"
Beautiful hotel that has seen better days and is undergoing renovation to become a Westin. Hopefully they will maintain all the period details. Staff was very prompt and courteous, room was clean but in needs of updatingGenuine Hotels.com guest review
For a few more bucks we could have stayed at the Fairmount with a pool, a great lounge bar, and bigger rooms.Genuine Hotels.com guest review
It was wonderful. Across the street from the Civic National Theater where the Ringo concert was held. Il Fornaio restaurant was fantastic. Overll and wonderful mini-vacation!Genuine Hotels.com guest review
I love the hotel !Genuine Hotels.com guest review
"Good Nice Hotel- excellent customer service"
Loved this hotel! Nice older hotel that is completely modernised. Awesome 50" TV in the room. AC was awesome. Room was totally quiet. Only complaint was that the room was advertised as having a complimentary roll away bed. They charged us $20 per night extra for it. Hardest bed in the planet! We had to book a single king because they were all booked […] in double queen rooms. Kinda bumbed about that part. Read moreGenuine Hotels.com guest review
"Close to SJ Civic Auditorium, restaurants"
Enjoyed our stay immensely. The only complaint I have is the air conditioning system was too loud.Genuine Hotels.com guest review
"Close to San Jose State University"
Hotel staff was very friendly. Loved the old architecture of the inside of the hotel.Genuine Hotels.com guest review
The hotel is in a great location. Old but quaint. Bathroom could have been a little cleaner. Bed was decent. My main complaint was the air condition system was very loud. Whenever it turned on it woke me up. Parking is awful too. Valet is offered, but it is almost just easier to park yourself across the street at the convention center. This is where […] your car is parked anyhow. Regardless of the few flaws I would stay again. Read moreGenuine Hotels.com guest review
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