"Central location good for SV business"
Nice older hotel with character that is in the process of updating. Nice location though parking is a big issue.Genuine Hotels.com guest review
I appreciate the older hotels, however, there were a few kinks. The room was clean, the bed was comfortable, the room service was great, and the fitness facility while small - was adequate. What didn't work - the noisy pipes gurgling outside my room all night long. The bathroom light going on when you walked into the room - great when you are awake, […] not so great when it's 2am. Also, got some kind of bug bite staying there. Rates seem a bit high for what is offered. Read moreGenuine Hotels.com guest review
"Wanted to give it 5 stars but..."
Love this hotel. $31/night for parking was totally excessive. Also, couldn't get the room temperature just right.Genuine Hotels.com guest review
"I do love this place, but..."
Parking at $31 seems a little steep. Also, couldn't really get the room temperature just right. It's got oodles of charm and I love the Proustian redolence of this place.Genuine Hotels.com guest review
"Nice, but somewhat dated classic hotel"
You can't self park your car at the hotel, so valet is right out front and $31 per night. The room was nice; bed was firm with soft top, soft pillows, large desk with mini fridge, flat screened TV (cable includes 2 Showtime channels), closet with safe and iron/ironing board. The furnishings are antique like, and the carpeting dark, which makes the room […] look more worn. The bathroom had a shower over tub (good water pressure, but some chipping in the tub), L Occitane products, shelves to put toiletries, blow dryer. The wireless internet was decent, but requires sign on every time you haven't used it for awhile. The AC kept the room cool, but turns off once it reaches the set temperature and turns back on when it dips, so it's turning on and off during the night while you are sleeping. My room faced the light rail outside, which seemed to run pretty early in the morning, and although it's not too loud, if you are a light sleeper, the rumbling may wake you up. The lobby area included an area with computers and desks, so a nice place to do some work if you don't want to be in your room. The fitness area was decent - 2 treadmills, 1 bike, 1 elliptical, various free weights, as well as 2 universal machines that work lower and upper body. There are 2 TVs, water cooler and towels there as well. Pros: Location, comprehensive fitness room, comfortable bedroom, nice shampoo/conditioner, free wifi Cons: Worn/dated furnishings, somewhat loud in room, no choice in parking car Read moreGenuine Hotels.com guest review
"Great Hotel, beware the smell"
My stay at the St Claire was overall great. The room is spacious, the beds are comfortable, and the location is fantastic. The only issue I take is the smell in the lobby. It has a smell of some kind of mildew that bugged me every time I walked in or out. Also, I wish they had more of a selection at the convenience shop, I had to go across the street […] to get a Red Bull. However, if you're looking for a nice room in a great location, the St Claire is a good fit. Read moreGenuine Hotels.com guest review
Our stay here was perfect. I would not have chosen a different hotel for my romantic getaway for the night.Genuine Hotels.com guest review
Good hotel in a great location. Walking distance to everything you'd need. Also, a great gym in the basement. Staff was excellent as well. Very accommodating.Genuine Hotels.com guest review
"Nice hotel but needs remodeling"
Hotel has character and great location. Rooms scream the need for a make-up as they are old fashioned. I liked the unique architecture but the hotel needs new carpets and a fresh up.Genuine Hotels.com guest review
The main downturn on this hotel for us was that it was very noisy. First of all, our room was on the street side where there's a mixed traffic of light rail and cars : you could feel the light rail passing by each and every time. Second, the hotel (as most of Downtown San Jose) is on the path of all airplanes taking off and landing at the San Jose airport. […] Thirdly, there were renovations happening (August 2014) during our stay, so there were disturbances during daytime. Also, the service at the reception was quite unfriendly when we arrived and when I asked to delay the check out by 30 minutes on our leaving day (due to the finishing time of the conference we were here for). However, the bathroom was very nice (on the kitsch side but still nice): cool "Italian" design, lots of pressure in the shower, and L'Occitane shower products. The room was quite comfortable and more modern than the rest of the hotel. Also, we highly recommend the restaurant Il Fornaio, which is inside the hotel: the food quality was excellent throughout the 3 dinners we spent there, and definitely much better than anything else we tried in the downtown San Jose area. Read moreGenuine Hotels.com guest review
"Don't spend your money here"
Customer service manager arrogant, rude and disrespectful. Hotel haunted.Genuine Hotels.com guest review
"Not as nice as expected"
For such a 'classic' hotel, I expected more. The rooms are okay, but awkwardly cramped, with old furniture that wasn't functional when it was new. The bathrooms are tiny, and even a bit shabby when you look closely. Don't bother trying to find a good cup of coffee here: walk across Market St to the Marriott, where they have a Starbucks in the lobby, […] which opens at 6:00a. And, beware the room service prices, a 12.99 pizza and a bottle of water will cost you over $35 after all the fees and tips are on the bill: and that's no joke. The bright spot here is the people: the service is very good here, and most of the staff are friendly and helpful. Bottom line: I would stay here again if every other place was booked and I really needed a room, but this place doesn't offer enough value on its own to draw me back. Read moreGenuine Hotels.com guest review
It was okay I for sure have stayed at better, the walls for sure were pretty thin, we could really hear the people next door.... The bathrooms floor was really sticky and not very clean.....Genuine Hotels.com guest review
"Very nice old 4 star hotel"
This is a very nice old 4 star hotel with all of the amenities you would expect.Genuine Hotels.com guest review
"prepare to pay extra"
parking is not included and valet only. very difficult spot to get into because it's from only one street that you can enter fromGenuine Hotels.com guest review
"Do not waste your money"
I never write reviews but I was so dissatisfied with these accommodations I feel compelled to warn others. I travel all the time for work so I have stayed all over the US and Europe. This was by far my worst experience. The shower tile was dirty and the shower did not drain. The bed was very uncomfortable and the A/C was so loud that everytime it kicked […] on I woke up. The trolley runs right next to the hotel and the windows are single pane so you hear everything. I told the front desk about the issues and they did nothing, clearly not interested in customer satisfaction. For $250/night (discounted) my company was robbed. If you like a clean comfortable room this is not the choice for you. Read moreGenuine Hotels.com guest review
"Very gracious, comfortable stay"
We had one of the newly renovated rooms, and the bathroom in particular was wonderful. An older hotel downtown, very well maintained and with some of the style elements newer hotels sorely lack: painted ceilings in the lobbies, decorative touches throughout. It is nice to be in a place that values something beyond blank walls.Genuine Hotels.com guest review
Hotel is very OLD. Room was small but clean. The front desk tells me that the hotel will be a Westin in the near future. So it will become another overprice hotel in the San Jose area.Genuine Hotels.com guest review
It was a very nice hotel! The food in the restaurant wasn't amazing, but still can't complain. Everyone was extremely nice and I would look forward to staying here again.Thanks!Genuine Hotels.com guest review
"A wonderful hotel full of character"
I was in town for a conference at the convention center and this beautiful hotel was located right across from it. This hotel is also a short walk from the downtown area. The building is one of the oldest in the city and the beautiful lobby is a reflection of that. Take a look up at the ornate ceiling and you are reminded of early 20th century sensibility. I […] was expecting a small room on the 6th floor because the hotel was historic so I was pleasantly surprised at its spaciousness. The sleek bathroom looks remodeled and has a rainfall-style showerhead. L'Occitaine brand soap, shampoo, and conditioner were available. The room has all the modern amenities: 42-inch flat TV, safe, small fridge, coffeemaker, iron, and free wi-fi. The hotel staff was pleasant and professional. I had a wonderful 2-night stay and will return. Read moreGenuine Hotels.com guest review
"Downtown San Jose"
Hotel is a grand Dame. Can not beat location it is right downtown San Jose. Rooms would need to be updated and adapted for business travelers. Room service needs serious attention from menu to overall service. I would stay again if price were adjusted because of location.Genuine Hotels.com guest review
"Not what I hoped for"
Hotel is definitely in need of a remake which is happening - unfortunately our floor was dirty and smelly and not worthy of the high room rate. No mirrors in the room except the bath and plugs were hard to find. When I called the hotel because I drove around the block three times waiting for a spot to open in front to unload I was told to simply park […] on the (very busy) road and put my hazards on. Not even. Why can't the valets park the cars and leave room for the guests to unload. Also the staff just watched me carry my bags and open the door myself. Not what I would expect from what was once a first class hotel. Although it was quiet the cleanliness and staff did not meet the standards I hope for. Read moreGenuine Hotels.com guest review
"Faded old lady"
Beautiful hotel that has seen better days and is undergoing renovation to become a Westin. Hopefully they will maintain all the period details. Staff was very prompt and courteous, room was clean but in needs of updatingGenuine Hotels.com guest review
For a few more bucks we could have stayed at the Fairmount with a pool, a great lounge bar, and bigger rooms.Genuine Hotels.com guest review
It was wonderful. Across the street from the Civic National Theater where the Ringo concert was held. Il Fornaio restaurant was fantastic. Overll and wonderful mini-vacation!Genuine Hotels.com guest review
I love the hotel !Genuine Hotels.com guest review
"Good Nice Hotel- excellent customer service"
Loved this hotel! Nice older hotel that is completely modernised. Awesome 50" TV in the room. AC was awesome. Room was totally quiet. Only complaint was that the room was advertised as having a complimentary roll away bed. They charged us $20 per night extra for it. Hardest bed in the planet! We had to book a single king because they were all booked […] in double queen rooms. Kinda bumbed about that part. Read moreGenuine Hotels.com guest review
"Close to SJ Civic Auditorium, restaurants"
Enjoyed our stay immensely. The only complaint I have is the air conditioning system was too loud.Genuine Hotels.com guest review
"Close to San Jose State University"
Hotel staff was very friendly. Loved the old architecture of the inside of the hotel.Genuine Hotels.com guest review
The hotel is in a great location. Old but quaint. Bathroom could have been a little cleaner. Bed was decent. My main complaint was the air condition system was very loud. Whenever it turned on it woke me up. Parking is awful too. Valet is offered, but it is almost just easier to park yourself across the street at the convention center. This is where […] your car is parked anyhow. Regardless of the few flaws I would stay again. Read moreGenuine Hotels.com guest review
"san jose business"
The hotel staff is excellent, helpful and very welcoming! The hotel location is perfect. you can walk to anything you might need. Grocery store right down the street and many activities and restaurants, etc w/i walking distance. Very safe environment which I appreciated as I was traveling alone. Bed was ok, could have been a little more comfortable, […] but I don't think it was one of the renovated rooms, so maybe that's why. Bathroom a little cramped, but overall very good experience all together and I would definitely stay there again! Read moreGenuine Hotels.com guest review
"Right across the street from the event center"
The people were most friendly and helpful, accommodating the fact that I was in a wheel chair at the last minute.Genuine Hotels.com guest review
"Slept great, Parking difficult"
We were on a tight budget and we forgot our handicap placard at home. We had to pay 29.00 for the parking which really put us over budgetGenuine Hotels.com guest review
"Needs major improvement"
The hotel is in a great location but it needs major remodeling and updating. The entrance to the hotel is at the corner of two busy streets so when we first drove up to the front of the building, we cannot stop and get off the car because there was no driveway and we were blocking the street. We had to go around the block to check if there was another […] driveway to drive through, stop and get off the car. The lobby was old and had the look of a grand old saloon. When we checked in, we were upgraded to a junior suite which I thought was very nice. The room they gave us was big but old and dated, nothing special. It looked out to the roof and air conditioner compressor of the other building. There was a flat screen TV on a dresser drawer about 10 feet away from the bed. The pillows were tiny, half the size of a standard pillow. The towels were old. For what we paid, it was not worth it. I will not go back. Read moreGenuine Hotels.com guest review
It was very close to the convention center which was great . But it would have been awsome if it would at least have a hot tub. Also didn't like that there was about 4 hot dog stands right in front of the doors of the hotel during the night and they were blocking traffic and it was struggling to get to the entrance of the hotel because there was also […] alot of traffic of people that were trying to buy food there. Other than that the staff was very friendly ;) Read moreGenuine Expedia guest review
Overall, good. The pillows for me were too mushy, but for my girlfriend they were too small but just the right height.Genuine Hotels.com guest review
"One night in San Jose"
Nice room and quiet. Bed was nice. Had a view of the roof and other hotel rooms, but it was night by the time I got there and who really looks out the windows in San Jose?Genuine Hotels.com guest review
very satisfiedGenuine Hotels.com guest review
"Classy older hotel surrounded by charm of downtown"
The hotel is jaw-dropping gorgeous inside. Built in the 1920's, it echoes charm and class from an earlier time. The staff was excellent, and the Italian restaurant inside the hotel was delicious with a chef and recipes from Sicily. Walk out the door and you find great shops, an Art Museum, and the domed Catholic basilica St. Joseph.Genuine Expedia guest review
"Great location for the price"
Right in downtown near the Fairmont, dining and nightlife. Parking cost at hotel $29 (Valet). There is public parking right across the street. Probably a lot cheaper, didn't get a chance to find out. Great experience except for the AC was quite loud. Every time it kicked on I woke up from the switch sound.Genuine Expedia guest review
"Comfortable hotel with lots of character!"
It is undergoing renovation at the moment but I did not notice much. The staff is very nice and accommodating. Very nice lobby. If you like quiet, this is the place.Genuine Expedia guest review
"Outstanding Value and Service"
This was one of the best values I have experienced in a hotel. The staff was very courteous, professional and friendly. The room had a very nice view. The king size bed was very comfortable. We ordered room service from the on-site Italian restaurant. The food was delicious and the price was very reasonable. I would HIGHLY recommend this hotel to anyone […] staying in downtown San Jose California. Valet parking only so we parked across the street in a fairly secure lot. Read moreGenuine Hotels.com guest review
"Wonderful Old Hotel"
Overall I enjoyed it. Valet Parking is too high and they are sometimes a bit slow in getting your car but I had a lovely stay.Genuine Hotels.com guest review
"Historic hotel but a lot of changes needed"
While the location of the hotel was perfect, everything else fell flat here. The walls were EXTREMELY THIN, the room size is small, the television was unplugged when we got here, the bath tub had scratches in it, there was a water stain on the floor, and the sheets weren't completely clean. We called the front desk to ask for our sheets to be changed […] and when we came back, we realized they only changed the top sheet. We called again asking for them to change them, but they simply just delivered sheets up for us to change ourselves. Even worse, they gave us the wrong size sheets so we had to call them again for new sheets. The new sheets they gave us were the actual size, but they gave the wrong type (we needed a fitted sheet). We didn't want to keep doing this so we just made do with what they gave us. Very disappointed in the Sainte Claire. Read moreGenuine Hotels.com guest review
The staff was friendly and very helpful. The room was nice but the air conditioning unit was noisy.Genuine Hotels.com guest review
"Good for one night"
Everything was pretty great except for the dirty bed sheets. Seems like they could have cleaned the "superior" sweets with a lot more care.Genuine Expedia guest review
Very nice hotel under going renovations should be even nicer when completedGenuine Expedia guest review
"Perfect location; perfect accommodations"
Simply an over night stay for an early flight. Excellent care and attention by all the staff.Genuine Expedia guest review
Old outdated rooms, except fo 5th floor....never stay there againGenuine Hotels.com guest review
"Very good down town stay"
we really enjoyed our stay & would stay here again.Genuine Expedia guest review
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