For a few more bucks we could have stayed at the Fairmount with a pool, a great lounge bar, and bigger rooms.Genuine Hotels.com guest review
It was wonderful. Across the street from the Civic National Theater where the Ringo concert was held. Il Fornaio restaurant was fantastic. Overll and wonderful mini-vacation!Genuine Hotels.com guest review
I love the hotel !Genuine Hotels.com guest review
"Good Nice Hotel- excellent customer service"
Loved this hotel! Nice older hotel that is completely modernised. Awesome 50" TV in the room. AC was awesome. Room was totally quiet. Only complaint was that the room was advertised as having a complimentary roll away bed. They charged us $20 per night extra for it. Hardest bed in the planet! We had to book a single king because they were all booked […] in double queen rooms. Kinda bumbed about that part. Read moreGenuine Hotels.com guest review
"Close to SJ Civic Auditorium, restaurants"
Enjoyed our stay immensely. The only complaint I have is the air conditioning system was too loud.Genuine Hotels.com guest review
"Close to San Jose State University"
Hotel staff was very friendly. Loved the old architecture of the inside of the hotel.Genuine Hotels.com guest review
The hotel is in a great location. Old but quaint. Bathroom could have been a little cleaner. Bed was decent. My main complaint was the air condition system was very loud. Whenever it turned on it woke me up. Parking is awful too. Valet is offered, but it is almost just easier to park yourself across the street at the convention center. This is where […] your car is parked anyhow. Regardless of the few flaws I would stay again. Read moreGenuine Hotels.com guest review
"san jose business"
The hotel staff is excellent, helpful and very welcoming! The hotel location is perfect. you can walk to anything you might need. Grocery store right down the street and many activities and restaurants, etc w/i walking distance. Very safe environment which I appreciated as I was traveling alone. Bed was ok, could have been a little more comfortable, […] but I don't think it was one of the renovated rooms, so maybe that's why. Bathroom a little cramped, but overall very good experience all together and I would definitely stay there again! Read moreGenuine Hotels.com guest review
"Right across the street from the event center"
The people were most friendly and helpful, accommodating the fact that I was in a wheel chair at the last minute.Genuine Hotels.com guest review
"Slept great, Parking difficult"
We were on a tight budget and we forgot our handicap placard at home. We had to pay 29.00 for the parking which really put us over budgetGenuine Hotels.com guest review
"Needs major improvement"
The hotel is in a great location but it needs major remodeling and updating. The entrance to the hotel is at the corner of two busy streets so when we first drove up to the front of the building, we cannot stop and get off the car because there was no driveway and we were blocking the street. We had to go around the block to check if there was another […] driveway to drive through, stop and get off the car. The lobby was old and had the look of a grand old saloon. When we checked in, we were upgraded to a junior suite which I thought was very nice. The room they gave us was big but old and dated, nothing special. It looked out to the roof and air conditioner compressor of the other building. There was a flat screen TV on a dresser drawer about 10 feet away from the bed. The pillows were tiny, half the size of a standard pillow. The towels were old. For what we paid, it was not worth it. I will not go back. Read moreGenuine Hotels.com guest review
Overall, good. The pillows for me were too mushy, but for my girlfriend they were too small but just the right height.Genuine Hotels.com guest review
"One night in San Jose"
Nice room and quiet. Bed was nice. Had a view of the roof and other hotel rooms, but it was night by the time I got there and who really looks out the windows in San Jose?Genuine Hotels.com guest review
very satisfiedGenuine Hotels.com guest review
"Outstanding Value and Service"
This was one of the best values I have experienced in a hotel. The staff was very courteous, professional and friendly. The room had a very nice view. The king size bed was very comfortable. We ordered room service from the on-site Italian restaurant. The food was delicious and the price was very reasonable. I would HIGHLY recommend this hotel to anyone […] staying in downtown San Jose California. Valet parking only so we parked across the street in a fairly secure lot. Read moreGenuine Hotels.com guest review
"Wonderful Old Hotel"
Overall I enjoyed it. Valet Parking is too high and they are sometimes a bit slow in getting your car but I had a lovely stay.Genuine Hotels.com guest review
"Historic hotel but a lot of changes needed"
While the location of the hotel was perfect, everything else fell flat here. The walls were EXTREMELY THIN, the room size is small, the television was unplugged when we got here, the bath tub had scratches in it, there was a water stain on the floor, and the sheets weren't completely clean. We called the front desk to ask for our sheets to be changed […] and when we came back, we realized they only changed the top sheet. We called again asking for them to change them, but they simply just delivered sheets up for us to change ourselves. Even worse, they gave us the wrong size sheets so we had to call them again for new sheets. The new sheets they gave us were the actual size, but they gave the wrong type (we needed a fitted sheet). We didn't want to keep doing this so we just made do with what they gave us. Very disappointed in the Sainte Claire. Read moreGenuine Hotels.com guest review
The staff was friendly and very helpful. The room was nice but the air conditioning unit was noisy.Genuine Hotels.com guest review
Old outdated rooms, except fo 5th floor....never stay there againGenuine Hotels.com guest review
"Close to convention center and central area"
I thought this was a very nice hotel. The price I got on this site plus the location near the convention center and central downtown area was great. The parking was off site but worth the 29$ you pay for valet because everything is within walking distance and if you accidentally left something in your car the hotel staff would gladly have the valet […] service retrieve it for you and bring it to your room. My only complaint and reason I did not give this place a 5 out of 5 rating is because the beds were really hard, no in room fridge, and no free breakfast, but the Italian restaurant attached was worth the money for breakfast and dinner! Read moreGenuine Hotels.com guest review
"Customer Service is over-the-top!"
I really enjoyed my 1-night stay here. The service was outstanding. Just so you know, there is a $30 charge to park your car there overnight.Genuine Hotels.com guest review
Was stated parking included. Was not. Everything was so expensive.Genuine Hotels.com guest review
Loved this hotel! Very comfortable! Bed was extremely comfortable. Parking though was more of a challenge. 29.00 $ a day if you use the valet.Genuine Hotels.com guest review
"Comfortable Hotel, close to Convention Center"
This is a newly remodeled hotel in downtown San Jose near the Convention Center. The downsides are that you can only valet park your car ($29) with in-and-out privileges, but they said that we could park in city parking for $10 less but wouldn't have in-and-out privileges. We were only staying one night, so that wouldn't have been a problem, but figured […] the extra $10 was worth having our car. The POSITIVE side is they give you the valet ticket with a number/email address to text/email when you're ready for your car (10 minutes before). They were quick, and before we finished checking out our car was there and ready. Close to convention center, and the inside was nicely remodeled. The staff were very friendly, and the only downside is our room was next to someone having a loud 11:30pm party. Loud talking and laughing could be heard, and we had to call the front desk to ask them to quiet that room down. The sheets and bed were comfortable, the bathtub had a high shower head for tall people (myself) and the shampoo/conditioner were high end and smelled wonderful! There was a large flat-screen TV in the room that we never used, and a view of, well, downtown San Jose. Would recommend for a getaway for anybody! Read moreGenuine Hotels.com guest review
nice stay bad parkingGenuine Hotels.com guest review
"Everything is within walking distance."
Overall the stay was very pleasant. I did have an issue with the plumbing the next day, but it was quickly resolved... It's expected of a historically iconic hotel. the view from the room was appealing.Genuine Hotels.com guest review
"maintenence work going on"
At the moment this hotel is renovating their rooms and it is extremely noisy during day. Stay away from this hotel during the day.Genuine Hotels.com guest review
"Ideal conference location"
Clean, well-appointed (stayed in the newly renovated 6th floor), and very reasonable. Wi-Fi was slow, but free... :)Genuine Hotels.com guest review
"Stay in a renovated room, but housekeeping MIA"
You can stay in a nice room, after quite a bit of negotiation, but you'll have to bring your own towels! Upon check-in, I was initially placed in a non-renovated room and told the top floor had been renovated, but I could not stay there. I checked out a non-renovated room where the room was disheveled and muggy as the windows were left open on a low […] floor. I requested to be moved and truly enjoyed being placed in a renovated room but received limited to no housekeeping services over my 3 day stay. Read moreGenuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"In spite of Sharks losing great hotel"
it was a quick trip but the staff and hotel made it very restful and relaxing.Genuine Hotels.com guest review
"San Jose Respite"
Perfect hotel for what I needed: Close to the Tech Museum of Innovation, one block from Original Joe's, Il Fornaio on the ground floor, and a great area in which to walk around downtown San Jose. I would stay there, again! Thanks to the staff at the Sainte Claire Hotel!Genuine Hotels.com guest review
My husband and I needed a night away from the kids. The hotel had a very friendly staff. Use the valet because it only a tiny bit more many than the parking garages a block away. I suggest calling down to the front desk to have them pull your car up. We ordered room service and enjoyed the food. The response was fast and the food was hot. I felt the […] coffee was a little over priced and was a little caught off guard since the drink prices weren't on the menu. The beds were very comfy and the room was quiet. Read moreGenuine Hotels.com guest review
"perfect location to San Jose State College"
Everything we had asked for help from your staff was delivered with exceptional service. Their information and frein dlyness was impecable.Genuine Hotels.com guest review
"Right In the Middle of it all!"
Very friendly staff. With Il Fornaio as the restaurant of the property, room service was above par. There was some 9-5 reconstruction going on, but that didn't affect me. There was a disturbing leak in the shower (we're in a drought!) but they are working out those issues.Genuine Hotels.com guest review
Great place if you're going to a concert at the convention center. No need to drive.Genuine Hotels.com guest review
"Room noise and Valet Parking Idiot"
Overall, the hotel is nice and clean. I did not like how I could hear the neighbors conversation all night long. The valet is on point BUT an idiodt from the valet parking based on his judgement thought I was driving a different car than what was really mine. My car was out front (BMW 5 series), I walked towards two valet guys, I ask for the keys I […] point to my car while I get the ticket number. The idiot guy says "no that's not his car, his car is that chevy", I tell him "no, that is not my car (smh) and give him a tip and leave". People around us heard and just starred at the guy. I honestly did feel insulted by him. Read moreGenuine Hotels.com guest review
Response by The Sainte Claire Hotel Your experience was unacceptable; there is no other way to put it. It was wrong of our valet team to suggest you were not the driver of your BMW upon your departure, and to confront you in front of other guests in front of the hotel is embarrassing for me to hear. I deeply apologize about this interaction you experienced and can assure you I will be following up with our team to reiterate our high standards of guest satisfaction. In regards to the nature of our guest rooms, we are currently in the process of a major renovation which is focused on constructing brand new walls between guest rooms to prevent sound from traveling between rooms. I hope that you are able to allow us the opportunity to show you our improved look in the future. Best Regards, Eric Pasch General Manager
"Business trip to San Jose"
I loved everything except the musty smell in the hallways!Genuine Hotels.com guest review
"Nice hotel close to spiting events"
The staff was very friendly did a great job making us feel at homeGenuine Expedia guest review
"Great hotel walking distance to SAP Center"
Drove up from LA arrived staff was ready and waiting out front. Valet was $29 but that seems about what everyone else was charging. Check in went smooth and quickly then off to the room. The elevator was a but on the older side but it got the job done. The hall way on the way to our room was in decent/good condition a few stains here or there. The room […] however was great besides the one chair showing a little wear. Beds were comfortable, shower pressure was awesome, and temperature control worked great. I would and will stay here again; great staff and prime location. Read moreGenuine Expedia guest review
It is a lovely historic hotel -- a mix of vintage (mouldings, furnishings) and updated (bathroom). An easy walk to wonderful restaurants, theater and music.Genuine Hotels.com guest review
"Tired room and tired staff"
I was glad to be informed upon check in that the hotel is undergoing renovation to become a Westin because that explained a lot of the shortcomings: very tired and not so clean rooms, lackadaisical service, A/C not working and faucet handles falling off. Until the place is transformed, you'll be in a great location, nice old building/hotel but held […] in a lame duck holding pattern without any investment of service or amenities until it becomes a Westin and out of my price range. I almost got the impression that the staff didn't know if they'd really have a job or not. Read moreGenuine Hotels.com guest review
Response by The Sainte Claire Hotel Dear Sushigirl, I am glad that you were informed of our renovation upon arrival and I do apologize for the current nature of our hotel. Although our renovation will be addressing many of the issues you mentioned, it is by no means an excuse for any un-cleanliness you experienced during your stay. We are constantly aware of the delicate nature of our hotel and it frustrates me to hear that the little details of maintaining our current appearance were not upheld during your stay. I thank you for bringing these issues to my attention as we can constantly improve through our guest feedback. I hope that you allow us to serve you in the future and show you our improved appearance and service. Best Regards, Eric Pasch General Manager
Very old hotel right across the street from the convention center. The rooms are small and you get a lot of noise from the street and the rooms on either side of you. Luckily, I always travel with earplugs. They say they are upgrading the hotel which will become a Westin but it needs a lot of work. It was clean and the bed was comfy so it worked for […] the one night I was there. Read moreGenuine Expedia guest review
"Great hotel close to everything downtown."
This cute hotel is right in the thick of all the downtown action. The staff is friendly, the beds are comfortable... The only drawback is parking is $39 per night. That seems excessive and when added to the price of the room makes it seem not as good of a deal.Genuine Expedia guest review
"Grocery shopping in Japan Town"
It wasn't quite excellent, but it was very good. Hotel was a little farther from Japan Town than I expected, but that was my fault. I didn't really care for the parking situation; Valet parking only. I don't like to have to ask people for my car. I like to get in and just drive.Genuine Hotels.com guest review
I really enjoy my stays at the St. Claire. Not only have they preserved a wonderful slice of "Grand Hotel" glitz, but it is marvelously clean and comfortable. Bravo St. Claire!Genuine Expedia guest review
"Convenient Place to stay"
Hotel was very good. I travel about 50% of the year for business. I was looking for a convenient place for my Wife and I to stay while attending a competition that my daughter was competing in. Room was clean, comfortable, and functional. The Staff was attentive but only visible if you needed them. The Hotel is undergoing a change in brand so some floors […] are being upgraded, but I did not see or hear any construction. Lots of restaurants near by. I would definitely recommend. Read moreGenuine Hotels.com guest review
"All stores,resturants where close. Great Location!"
It was great stay, the service was great, rooms were clean. I recommend my family and friends to stay there, whenever they are in that areaGenuine Hotels.com guest review
"Historic hotel with great central location"
Classic hotel retains the charm and style of an earlier age. The hotel is very close to the Convention Center, museums, theaters, restaurants, and light rail.Genuine Hotels.com guest review
"Perfect for what we needed"
This hotel was perfect for what we needed which was for a weekend if college visits. Parking was a bit steep (parked in a lot across the street) but hotel was great!Genuine Hotels.com guest review
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