"Outdated and unclean..."
Not the best location, it is in the middle of an intersection with barely any space to park to check in. Coming into the hotel room, it smelled of terrible cigarette smoke even when we got a non-smoking room for our family. The people are loud, no consideration. The carpet was not vacuumed in our room and there were strands of hair in one of the beds. […] The bathroom feels very dirty...gross to walk around the room with just socks on. I recommend bringing home slippers if you decide to stay here. Not a lot of outlets for plugging in your phone or laptop. Very tight space. I do like the toiletries, though. It's L'occitaine :) Read moreGenuine Hotels.com guest review
Response by The Sainte Claire Hotel I am extremely disappointed to hear that your stay was not up to our standards. I am happy that you enjoyed the L’Occitane toiletries in our guest rooms. I want to inform you that we are undergoing a major renovation to improve our image and add amenities such as extra outlets in guest rooms for appliances. The smell and uncleanly nature upon your arrival is definitely not our standard and I will be utilizing your review to ensure that these issues are addressed. I thank you for taking the time to review our hotel. I hope you allow us the opportunity to show you our new look in the future. Best Regards, Eric Pasch General Manager
"Nice hotel across from convention center."
We usually stay at the Marriott because it's conveniently connected to the convention center where we have to go. This time, however, we were unable to get a room there. Saint Claire is right across the street from the Marriott so I decided location-wise it was the next best thing. So I looked up rates and (surprisingly) found the rates significantly […] lower than the Marriott. But the lower rate did not take away from the quality because this place was awesome. The rooms were clean and comfortable and the staff was absolutely fabulous. It's definitely an old hotel (built in the '20s) so it doesn't have the modernizations like the Marriott and parts of the carpet looks like it needs some attention. But, overall, this place has charm. My only complaint was the loudness of the air conditioning unit in the room (again, the hotel is pretty old) and that we could never really get a good control over the temperature. There didn't seem to be good air circulation so we found we had to keep the air running more often which made the room cold. But no big deal. With everything else a plus, I would stay here again. Read moreGenuine Expedia guest review
I've stayed at the Sainte Claire Hotel numerous times and in the past year it has been slipping downhill. The staff at the front desk is very courteous however the hotel itself is getting shabby. The room service is terrible - they took an hour to delivery my dinner and half of it was missing. The server marked down the entre never to return. The WiFi […] is a slow as dial up.The location is good, so if you're just crashing and that's it this place would probably do. The connecting Italian restaurant's service is also terrible - after 15 minutes of waiting at my table with no service I left -- so go across the street to Arcadia for a excellent meal. This place used to be re Read moreGenuine Hotels.com guest review
Response by The Sainte Claire Hotel I thank you for taking the time to provide us with your valued feedback; we certainly appreciate it. I am extremely embarrassed for the shortfalls you experienced during your stay. I am happy that you found our staff to be courteous throughout your stay. The time taken for room service is not typical of our hotel and I will personally follow up with our team to ensure this issue does not come up again. We are undergoing a major renovation that will be improving our historic image with a modern influence, which will include building a new WIFI network for our guests that is fast and efficient. I hope that we are able to service you in the future following our completed renovation. Best Regards, Eric Pasch General Manager
"Classy, cordial and convenient"
Every contact I had with the hotel staff was positive. From my first phone call to checking out at 5 am, I felt welcomed and appreciated. The hotel is a beautiful historic landmark and is in a neighborhood packed with local restaurants and points of interest in the city. I came for a Sharks game and walked to SAP Center in 15 minutes! Loved it.Genuine Hotels.com guest review
"Within walking distance to the SAP Sharks game."
The room was great. Clean and comfortable. The only downside was that after the game we could not find a place to get a good coffee drink. Baileys and coffee. Everything was closed or the only place open was a martini bar and a speak easy. Maybe because it was a Thursday night. We will stay here again, no question.Genuine Expedia guest review
"Great hotel walkable distance to sights and dining"
Great older hotel located in an excellent neighborhood, walking distance to museums and restaurants. Rooms were clean and comfortable. The hotel is gently worn as you would expect and older hotel to be. Staff was very friendly and helpful.Genuine Hotels.com guest review
"Beautiful historic hotel"
We really enjoyed our stay. The architecture in the hotel lobby was amazing and it continued into our room. The bathroom was small, but quaint with a painted ceiling that was simply charming. The bed was a bit on the soft side and while there were tons of pillows on the bed, they were just a little over the size of a piece of paper. Room service from […] Il Fornaio was very good and the gentleman who brought our tray was very accommodating. We were told that the hotel would soon become a large chain brand and that these things would be changed out. I hope that the hotel doesn't lose its charm. Read moreGenuine Hotels.com guest review
"Romantic and Classic"
The only complaint was that sometimes the lobby smelled of the sewer. Hopefully this will be fixed during their ongoing renovations. Loved our junior suite, it was a free upgrade, perfect for our anniversary. The old style door knobs and bathroom floor tiles were classic. Loved the painted mural on bathroom ceiling. The king sized bed wasn't that comfy, […] but the room was spacious, including a fire place. Read moreGenuine Hotels.com guest review
It was a great stay, we expected a vintage look and thats exactly what we got. The only thing I would do different is request a street view to see the street corner.Genuine Hotels.com guest review
"Too expensive for what you get!!!!"
Rude staff, room was old and too small, got charged extra for my 10 year old to sleep in our room. Restaurant inside is very expensive with rude and awful service with incompetent staff - no need to act like you are a five star hotel in Dubai!!!! believe me you have a long way to go. No breakfast, got kicked out of valet or they would have charged us […] to leave our car parked after we checked out (our girls were still playing volleyball). there is nowhere to sit and have a cocktail after the restaurant closes. next time I will save my money and go to a place where parking is free, breakfast and smiles are served. Read moreGenuine Hotels.com guest review
Great hotel but happy I'd read the reviews. Bring a pair of earplugs or just let the fan run all night. Walls are thin BUT the hotel is charming, staff was great and a wonderful restaurant. Right across the street from the convention center. Worth $29/day parking fee not to have to get in the car!Genuine Hotels.com guest review
I would stay here again. The place is beautiful. The walls are thin and I had people next to me with the TV on all night. It wasn't loud but I could even hear them talking. After they left and mostly business people were there attending events at the Convention Center is was great. Beautiful, comfortable and clean.Genuine Expedia guest review
"Will Stay Again"
Great place to stay in downtown San Jose. Clean and comfortable room; nice view, great food from room service, nice (small) exercise facility. Two minor issues: The fan for the AC / Heater sounds like a slow moving freight train when it is on and the server for our room service meal placed the dessert (ice cream) on top of a hot entree plate and it […] mostly melted. Have stayed here twice before, and will stay again in the future. Read moreGenuine Hotels.com guest review
The room was smaller then I expected and the shower did not have hot water, overall it was OK nothing specialGenuine Hotels.com guest review
"Close to convention center. Traditional good hotel"
Friendly service to all ages of the family as well as a petGenuine Expedia guest review
very friendly at the entry and check in. i asked for a room on the upper floor. the highest was 6 but we were put on the 5th floor due to renovations on the 6th floor. the room was clean. it had a very nice nostalgic feel to it. the bathroom ceiling was highlighted with blue w/ white clouds & butterflies. a couple things that was thumbs down was 1, […] the bed, it seemed it could've been over 10 years and 2, we picked up the noise level of ambulance or firetrucks because the room faced the streets. otherwise it was nice Read moreGenuine Hotels.com guest review
The room we stayed in was just okay... I know this is an older hotel, but i guess i expected a little more. First, we weren't able to book a 1 king bed room, instead we got 2 doubles. The room itself was really small with the 2 beds. Not much room between the edge of the bed, and the desk in the room. Stubbed my toe on the chair...We asked for toothpaste […] and an extra laundry bag to be brought up to our room, we waited an hour for these items, and were never brought. We figured they would be outside our door upon our return, and that was not the case. I assume no one ever came. That was disappointing. Overall, an "okay" stay. Read moreGenuine Hotels.com guest review
"Close to Arena"
Excellent with exception of bathroom. Light switch was dirty and some mold on tile in shower. Had dinner in restaurant- excellent.Genuine Hotels.com guest review
"Noisy and inconvenient rooms"
Everything about the hotel was just ok. The place was clean enough but not spotless. The staff was polite but not real friendly, the decor is a bit bland and worn. My biggest complaint was the room on the lower floor right next to the light rail which went right under our window. Since the hotel was obviously not full you would think they would try […] to put people in quieter rooms first. If it was a less expensive hotel I would expect some of this but for the price it wasn't a good value. Read moreGenuine Expedia guest review
Response by The Sainte Claire Hotel I am extremely disappointed to hear that your stay with us did not exceed your expectations. We hold our team to a high standard when it comes to service and I apologize for our shortfalls during your time with us. We take your comments very seriously and I will be personally following up with our team to ensure these standards are met. We are in the process of renovating our hotel to bring life to our dated décor and enhance future experiences. I appreciate you taking the time to provide us feedback on our service. I hope we are able to show you our improvements in the future. Best regards, Eric Pasch General Manager
"Excellent location with afordable rates"
There was just one thing. The walls must have been a little thin as one night the person in the next room was talking on the phone and it was very loud and easy to hear.Genuine Hotels.com guest review
"St. Claire Hotel is nasty, dirty and very stinky"
It was the worst experience I've had. The place is nasty. It's dirty, stinky, noisy and has molds in the bathroom. Will not stay again...Genuine Hotels.com guest review
"Great location, good value"
I read the reviews before I went and they were very accurate. This is an old hotel and there is a very strange odor as soon as you enter the lobby (musty, stale smell). The carpets are old and I suspect hold way too many 'accidents'. However the room was good, a nice size with everything you need for a short stay. The good news is that they are renovating […] so not too long before old smelly and stained carpets (in hallways too!) are replaced. Staff were friendly and accomodating and we had a great breakfast at Il Fornaio. I would recommend this hotel. We did not use valet, at $29 this is too expensive you park close by for $7-$15 overnight or might get free on street evening parking if you are lucky. Read moreGenuine Expedia guest review
Clean, friendly staff. My only pet peeve with this place was check out is at noon so don't come bugging until noon. Seemed as if the maids were in a rush to get us out! Not to mention the maintenance man came bugging 1 minute later! Walls are thin but all in all not badGenuine Hotels.com guest review
"Liked it overall"
We stayed at this hotel when going to an event at the SAP center. Love the location, its a close walk to most venues downtown. The staff was extremely helpful and friendly at check-in giving us recommended places to go without even our having to ask. the restaurant downstairs was terrific and delicious. The hotel itself has kept a lot of the charm of […] its age (the lobby fixtures, brass mail chute and staircases for example.) While the rooms and bathrooms are updated but still have the original tiling and wood vanities. A couple of things I do recommend, my room had some large stains on the carpeting, so a good steam clean would do wonders there. The beds are comfortable but old so they make a lot of noise, mine squeaked with every movement made. Also due to the age the walls do not seem very insulated so you can hear everything in the neighboring rooms. While that may not be an issue if the people in them are quiet, if not it will affect your experience. I thought the hotel was charming and really enjoyed my stay overall. I would stay here again. Read moreGenuine Hotels.com guest review
The room was huge and very clean. The beds extremely comfortable and the view of the surroundings charming. In a great locale also. So worth it.Genuine Hotels.com guest review
"Boutique....not so sure"
There's nothing really special or standoutISH for this hotel. The guy at the front desk had no personality, the rooms were ok & rather small, but nothing that made it stand out. I felt at this price I could've gotten a room at Hampton Inn.Genuine Hotels.com guest review
We were staying at the Sainte Claire for my daughters volleyball tournament. Right next door to convention center so location was great. Room was small but nice. Walls paper thin and could hear everything in other room. Since we had 5:30 am wake up was very frustrating not to sleep well . Also my daughters bed squeaked so every time she she moved it […] made squeaking noises. Also valeted the car and sent text as they advise so ready to pick up. Took 20 mins to find the valet and then he could not find our car. Very frustrating. Do not think we would stay there again. Read moreGenuine Hotels.com guest review
Wonderful old hotel that feels very modernized. Short cab ride to the arena. Original Joes is at the end of the block for the best food and cocktails around. We'll be back!Genuine Hotels.com guest review
"way to expensive and with a lot of phantom charges"
It was a total rip off with charges coming out of nowhere that almost double my original booking fee this hotel is a BIG scam and trap just waiting to see what they can charge you for breathing Bad RATING for sure they are thief'sGenuine Hotels.com guest review
"Close to my event place."
We attended to a seminar at the Performing Center for the Arts and we liked the proximity to the event place and restaurants. We loved your restaurant; Il Fornaio too! Thanks; will stay again!Genuine Expedia guest review
"Old and smelly"
The lobby smells like mildo or sewage depending on what time of day. I was on the third floor and it always smelled slightly of sewage..Don't know why...The AC was LOUD but the room was nice. The bed had some kind of plastic protector under the sheets which was weird and made sleeping a little uncomfortable. I thought maybe it was for bed bug protection […] but was afraid to ask for fear they would tell me it was. Read moreGenuine Hotels.com guest review
Great location!!Genuine Hotels.com guest review
"Quick overnight stay"
We had a quick stay...staff was nice, room clean, a bit small, but nice. Grant restaurant downstairs,,,close to SAP center, we could walk on a clear night....valet parking expensive....Genuine Expedia guest review
"Very nice older hotel."
Pleasant staying experience just avoid the restaurant. Service was not very good, good food just not worth the poor service.Genuine Expedia guest review
"Classic Hotel, pleasant stay."
This is the second time we've stayed at the Sainte Claire Hotel downtown San Jose, CA. My husband and I enjoy staying when we want to get away . The hotel is in a nice location in walking distance to many popular restaurants and points of interest. The room was clean and included a mini-fridge, the bed was comfortable, and the staff was courteous. We […] enjoy the in-hotel restaurant too. Read moreGenuine Expedia guest review
"Very, old interior, but clean and comfortable"
Most other reviews highlight this, but the rooms really are so outdated. The carpet is mottled from various water stains and the bathroom counter is a chipped old board, sort of like a school desk from the 60s. The walls are whisper thin and the water pressure in the shower was low. But the mattress was new and comfortable, and the toiletries are from […] Occitane. The staff was polite. Read moreGenuine Hotels.com guest review
Beautiful hotel and great location to the conference center and downtown. The room was nice but the walls are paper thin, I could hear the people next door sit on their bed. Also, no mattress pad on the bed, just a thin sheet over the mattress. Is this ok?Genuine Hotels.com guest review
"front desk, incredibly rude."
The hotel is beautiful, has a funny smell though in the lobby. The valet staff is great. The room, while small is gorgeous. The bathroom has a huge tub,, and beautiful. The front desk person who helped us, Robert, so rude. I called to ask to add my boyfriend's name to our reservation. He gave me such an attitude about calling hotels.com that I really […] wanted to cancel our stay. When I asked to speak to a manager, not because of this issue but because he was being so rude, he refused to put one on. The next morning when I called down to check out, again attitude with telling us to get out of the room so the maids could come clean up after us. He made us feel like we were such problems guests, and we had trashed the room. I will never stay in this hotel again because of the treatment by this person. Read moreGenuine Hotels.com guest review
"overall good stay"
Was there for a JT concert,so only stayed a night. Overall good. Took awhile to sign in and get keycard. Had the supreme king room and it was a really small room,expected more. Don't spend the extra on the "supreme room". Did have a great view of the city and very clean.Genuine Hotels.com guest review
The hotel smelled like diapers, through the entire hotel. Walls are thin and you can hear every word your neighbors say. Nice decor, pretty hotel, but not my thing.Genuine Hotels.com guest review
"Convenient for Convention Events"
The location is perfect for attending events at the San Jose Convention Center. Hotel could use some updating which I think they are gradually doing. Old style architecture and charm. Intricate moldings and other touches that you don't see at modern hotels. Very quite and it seems like there is good insulation between the rooms. However, they do need […] to do some updating as things are looking a bit worn. Downside is there is no self parking, only valet parking so to self park you need to park elsewhere at another lot. I would stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel close to convention center"
All good except some noise from light rail.Genuine Expedia guest review
"Character and class in San Jose"
I've stayed at the Sainte Clair previously and if you're looking for something a little different than the ultra-modern hotel, this is a great choice. The staff were very helpful and the room was great. They're in the process of updating the property but it still feels like you've stepped back in time to a more elegant period.Genuine Hotels.com guest review
"Historic Hotel a beauty"
I always enjoy the St. Claire Hotel and try to book a room there when I go to San Jose. Everyone is friendly and I love having Il Fornaio Restaurant in the lobby. It is a fabulous location to the center of the city and walking distance to San Jose State.Genuine Hotels.com guest review
"Relaxing in San Jose"
Walking into the hotel was very pleasant. Staff was very courteous and engaging. The room was very clean and appealing. After settling in; however, we noticed that the types of amenities we had expected for 4 star hotel, were not there. No mini fridge to keep cool the items that we brought and, pillows were few in count and small in size. Over all, […] it was a nice stay, but I guess we were expecting a little more from a "quality" hotel. Read moreGenuine Hotels.com guest review
"Service needs a serious upgrade"
The Saint Claire is a gorgeous classic, beautifully restored. Too bad the service didn't match. I advise management to invest in service training for EVERYONE. It's not that the service was poor. Our needs were attended to-- sort of. There is just an intangible quality to truly excellent service that makes All the difference. The staff was physically […] present-- kinda like a McDonalds, when it could/should be so much more! Read moreGenuine Hotels.com guest review
Overall the Hotel was okay. Just okay was disappointed that the Ill Fornaio didnt have tables for hotel guests.Genuine Expedia guest review
"Downtown San Jose"
Hotel is old but well maintained. Room is of reasonable size, bed is great, bathroom amenities are provided. Hotel staffs are helpful with our queries. location of hotel is perfect. It is near to bus stop, eateries and pubs.Genuine Hotels.com guest review
"Altogether a quaint downtown option"
This smaller hotel lies right in the heart of walk-able downtown San Jose and across from the convention center. It is surrounded by newer hotel properties but it retains the charm of a hotel of yesteryear with the service and options of modern downtown hotel. I love it here; it is my home away from home when I am traveling to San Jose. With a decent […] restaurant on the ground floor, the hotel offers all one might need and I often find people staying at other hotels dining here for the quaint atmosphere as well as for the good option of Il Fornaio. Perhaps my one complaint is that the tv channel option do not include PBS stations. Read moreGenuine Expedia guest review
"Conveniently Located in Downtown SJ"
In town for both business and leisure with friends. In SJ for work, a Shark's game , golf and a visit to the Tech Museum. The only time I used my car after I checked in was to go to work. Other than that, it was walking distance to the Tech Museum and to SAP Arena to watch the Sharks play. Lots of places to eat and have drinks....Fairmont Lobby bar, […] McCormick and Schmidts, Chicago Pizza place off of San Fernando. The only thing I had a problem with is the $29 parking fee per day, but that's pretty standard at the hotels in Silicon Valley. Love this place and I try to stay when ever the rates are affordable. Read moreGenuine Hotels.com guest review
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