All hotels in Charleston, South Carolina, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here345 Meeting St, Charleston, SC, 29403-6439, United States of America, ‏‎855-238-1591
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4.4 / 5Excellent

Score breakdown (from 616 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.6
5.0 / 5Outstanding
"we stayed one night"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the hotel staff were very helpful in pointing us in the right direction for dining and what to see so we could get the most out of our stay.
Genuine Expedia guest review
Other trip Jan 28, 2015
Ed
US
5.0 / 5Outstanding
"Perfect Location, for us anyway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I've stayed in many places in downtown Charleston and this ranks among the best. Walked to everything we wanted to on King Street and the trolly is a free ride to Market Street, though you could certainly walk there.
Genuine Expedia guest review
Other trip Jan 26, 2015
David
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here while we did the Charleston Half Marathon. Great Hotel Ina convent location
Genuine Hotels.com guest review
2 night romance trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Location excellent for historic tours, shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
front-desk personnel efficient, helpful, and pleasant. So were the housekeeping staff. Have stayed in Charleston elsewhere before, but this place will be our home-away-from-home while in Charleston
Genuine Expedia guest review
Other trip Jan 21, 2015
Sam
US
4.0 / 5Excellent
"Great Visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The first room was smaller and on the main hallway where everyone walked by loudly. Also, it was right by the elevators. The second night we asked to be changed to a new room and they were very accommodating. They also moved our bags for us. Very friendly staff.
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
Christine
US
4.0 / 5Excellent
"Great location, great friendly staff, small rooms"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location, great friendly staff, small rooms
Genuine Expedia guest review
Other trip Jan 18, 2015
Adam
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Decent hotel, friendly enough staff, close to everything in Charleston. Very reasonably priced--would recommend to anyone looking for a basic place to stay.
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
US
3.0 / 5Good
"Worst room in Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
Have stayed here in the past and was more than satisfied. This time had a room on the ground floor next to a boiler or some other type of mechanical. Could not sleep the entire evening, being awoken every fifteen minutes by what sounded like a space ship landing on my headboard. Unfortunate because it ruined an otherwise pleasant property.
Genuine Expedia guest review
Other trip Jan 12, 2015
Lion King
US
4.0 / 5Excellent
"Charleston stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great neighborhood, very attentive staff at the hotel, would stay there again!
Genuine Hotels.com guest review
2 night family trip Jan 1, 2015
thomas
US
3.0 / 5Good
"Nice stay but horrible breakfast"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The staff was incredibly nice; however the breakfast was horrible, the worst I've had.
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"A better than expected stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A very enjoyable stay! Staff was extremely friendly and helpful. Great location. Was amazed at the savings booking through hotels.com, and plan to go through it again for our next trip!
Genuine Hotels.com guest review
1 night family trip Dec 18, 2014
Robert
US
5.0 / 5Outstanding
"Best staff I have encountered in Charleston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel staff is excellent!
Genuine Hotels.com guest review
2 night business trip Dec 16, 2014
Donald
US
5.0 / 5Outstanding
"Great value Great Location near Historic Sites"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location next to Francis Marion Park which has a great farmers market and craft vendors every Saturday morning. Easy to walk to museums, shops, and great restaurants. Courteous staff, clean room, delicious free breakfast with a large variety of food. The only negative on the food is they serve canned fruit salad, not fresh fruit.
Genuine Hotels.com guest review
2 night business trip Dec 19, 2014
Benedict
US
5.0 / 5Outstanding
"Will return!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel, superb service. Friendly staff. Henry and Curtis rock! Front desk extremely helpful with dinner reservations. Will come back. Clean comfortable rooms.
Genuine Hotels.com guest review
2 night trip with friends Dec 13, 2014
susan
US
4.0 / 5Excellent
"great stay overall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was great. Good location to walk to the downtown historic area. The decor is a little dated, but the room was clean and the bed was so comfortable. I would definitely go back.
Genuine Hotels.com guest review
3 night romance trip Dec 12, 2014
A Traveler
US
3.0 / 5Good
"Nice Hotel with Some Fundamental Flaws"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel is ideally located for sightseeing, dining, and shopping either in the lower historic district or the uber hip north King Street area. Staff was professional,friendly and very attentive. As with other Hampton Inns, the complimentary breakfast was more than ample. Our room was clean and nicely furnished, however a couple of fundamental flaws marred an otherwise pleasant stay. The tub shower was virtually inoperable. Despite a gusher of hot (scalding) water coming from the tub faucet, only a mere trickle could be made to come out of the shower head. The tub plumbing fixtures seemed to be very poor quality, so it's not too surprising I guess. There was a certain amount of irony in the situation, as the hotel encourages guests to re-use their towels to conserve water! Also, based on other guests comments, the hotel does appear to have a real problem with its HVAC system and controlling humidity. Our room had a very strong mold/mildew smell. While the heating worked fine, I can imagine this might not be a good choice for a summer stay. With so many comparable hotels in the immediate vicinity at the same price point, probably wouldn't stay at this Hampton Inn again.
Genuine Hotels.com guest review
3 night romance trip Dec 11, 2014
Mark
US
4.0 / 5Excellent
"Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location pleasant staff, ok rooms
Genuine Hotels.com guest review
2 night family trip Dec 11, 2014
William
US
5.0 / 5Outstanding
"Comfort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff makes you feel like you are park of one big family. The doorman great friendly very helpful. Desk staff always attentive and housekeeping staff with warm greetingsm
Genuine Expedia guest review
Other trip Dec 14, 2014
John
US
5.0 / 5Outstanding
"Great location for first time visitors"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel has a great location.The Charleston Visitor Center was right across the street. The hotel is right on both the bus and free trolley lines. We were allowed to check in around 11:30 am which was wonderful as we had arrived in town quite early and it was raining. The young ladies at the check-in desk were friendly and very helpful. The breakfast was very good. The room was very nice except it was a bit chilly sometimes although we attempted to adjust the temperature. It was very quiet.
Genuine Hotels.com guest review
3 night romance trip Dec 8, 2014
Edmund
US
4.0 / 5Excellent
"Better than expected"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
After reading reviews I was concerned. My stay was a very pleasant experience. Room was spacious, well appointed, clean and location was amazing. Front desk was knowledgeable, courteous and helpful. I have already recommended this hotel and will definitely stay there again.
Genuine Expedia guest review
Other trip Dec 12, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel in a great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed one night for a concert at the Music Farm. This hotel is in a great location. Within walking distance to the Music Farm as well as a number of bars and restaurants. The staff was friendly and helpful. The hotel was lovely, decorated for Christmas. The room was clean, quiet and exactly what we needed. Breakfast the next morning was sufficient - DIY waffles were available, as well as biscuits, ham, eggs and the standard continental fare. We would not hesitate to stay here again.
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2014
Cheryl
US
5.0 / 5Outstanding
"Great staff and perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the hotel and location. Only complaint would be the heating/cooling unit did not work properly and would turn on/shut off repeatedly.
Genuine Hotels.com guest review
3 night trip with friends Dec 5, 2014
Jamie
US
5.0 / 5Outstanding
"weekend to remember"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay with excellent staff. I will stay there again.
Genuine Hotels.com guest review
2 night family trip Dec 5, 2014
Dean
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Front desk staff was extremely pleasant. Room was spacious, updated and clean. Location was excellent.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful
Genuine Hotels.com guest review
1 night trip with friends Dec 5, 2014
cheryl
US
4.0 / 5Excellent
"Excellent location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We wanted a central location to walk out from for sights and dinner. We winnowed our choice down to a hotel that didn't provide breakfast, was a little further out of the centre, but provided free parking, or this which provided breakfast but parking was extra ($16 per day). The location of this Hampton swayed our choice, so we opted to pay for parking. Incidentally, the mult-storey car park is next door to the hotel, so it is easy to park and get into the hotel. We ended up in an 'accessible' room, which had a connecting door to another room, an adjustable shower and a seat aide to use the bath. Although we don't need any of these adaptations, it was good to see them provided. There was a TV, microwave and a fridge in the room. The room was spacious and clean. The bedside clock was set to completely the wrong time (several hours out), which is a poor oversight. Good water pressure but shower incredibly noisy - could hear next door's too. Another downside was that you could hear the occupants upstairs: there was a nocturnal pacer during our stay, pacing up to and after 3:00 AM - my bad luck! Lift was slow. Pleasant reception area with free hot drinks available all day and I found warm cookies there one evening! Breakfast was the typical 'industrial self-service', but plentiful (good selection of individually boxed cereals plus oatmeal), nicely presented and more than adequate for us. Pleasingly there was freshly cut fruit (in addition to bananas and apples) and yogurt.
Genuine Expedia guest review
Other trip Dec 6, 2014
KintburyCook
US
4.0 / 5Excellent
"Try me you'll like it."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hampton inn's top of the line accommodations in historic charleston. The rooms are large and comfortable as are the bathrooms. Helpful and courteous staff
Genuine Hotels.com guest review
1 night business trip Oct 2, 2014
William
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I will definitely stay here again if I am ever in Charleston. The room was very nice and clean. The breakfast was very good and the hot food changed a little each day which was nice. The location of this hotel was the great since the visitors center was right across the street and all the trolleys stop there. We used the free trolley every day because the weather the very cold and windy and it was so convenient to go everywhere. We were also able to take the $3.00 bus from the airport and it was so nice to be dropped off right across the street from our hotel.
Genuine Hotels.com guest review
3 night family trip Nov 16, 2014
Maryann
US
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Have always been happy with Hampton Inn. Charleston Hampton In was great. The hotels have always been very friendly,comfortable and great breakfasts but the last two stays at different Hampton Inns I was disappointed with the eggs in the breakfast room. Seemed like whipped artificial
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
Phyllis
US
5.0 / 5Outstanding
"Historic Charleston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice, clean hotel with lots of amenities. Staff was very friendly and helpful. Close to local attractions. Best mattress I've ever slept on!
Genuine Hotels.com guest review
2 night romance trip Nov 24, 2014
Terry
US
5.0 / 5Outstanding
"Would go again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We came in to stay a few days in charleston. Staff were very helpful and nice, the breakfast service was great and the location amazing.we were happy with our stay
Genuine Hotels.com guest review
5 night trip with friends Nov 19, 2014
alexander
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Liked the area it was conveient to all locations, however the parking was not included we had to pay extra to park (16 dollars per day). I thought that the bed could have been more comfortable otherwise it was all good.
Genuine Hotels.com guest review
2 night romance trip Nov 21, 2014
Mark
US
5.0 / 5Outstanding
"Perfect Charleston stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is located directly across from a wonderful Visitors' Center with free trolley service around the historic neighbors and attractions. The rooms are good sized, beds are comfortable and the complimentary breakfast buffet is satisfying for the touring day ahead.
Genuine Expedia guest review
Other trip Nov 24, 2014
Wedding Visitor
US
3.0 / 5Good
"ok"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
we had no heat in the room reported it to the desk but was not fixed. it went down to the 20's outside. other than that it was fine
Genuine Hotels.com guest review
1 night romance trip Nov 19, 2014
theresa
US
4.0 / 5Excellent
"Convenient to everything!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I'm only giving a 4 overall, as the room had what sounded like a leak in the wall, although the wall was adjacent to another unit. It also looked down onto a building which had recently lost its roof to a fire and a parking lot. Other than that, the hotel was lovely and the staff was great! I would still recommend it as its proximity to everything was great.
Genuine Hotels.com guest review
3 night romance trip Oct 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location for the $"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great location. It is on the bus line so you can take a short walk to Meeting and Market streets or just catch the bus across the street. Not many hotels have a bus stop across the street. Also adjacent to the new upper King St area where there are plenty of restaurants and shops.
Genuine Hotels.com guest review
2 night romance trip Oct 31, 2014
Cynthia
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel right across the street from the free trolley and the express bus to the airport. Helpful staff.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
3.0 / 5Good
"A good value but a few negatives"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
In general I like Hampton Inns very much. They provide a good value comfortable room. This particular inn was a little more upscale than most and the staff efficient and friendly. It was very clean. Negatives: $16 per night parking; no blankets in the room, only those duvets (yes they are clean but way too heavy for a heated room); and a breakfast that was very large and attractive but not good tasting--lukewarm yogurt, tough grapefruit, awful eggs.
Genuine Hotels.com guest review
1 night romance trip Oct 28, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location ! The staff was extremely friendly as well as helpful. The location was within walking distance to the shops and restaurants in the historic district,
Genuine Hotels.com guest review
1 night trip with friends Oct 20, 2014
khl
US
5.0 / 5Outstanding
"The Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The people at this hotel are simply the best! Everyone seemed to be happy to be working there, and it didn't matter what time of the day it was! They were bending over backwards to be sure that we had everything that we wanted, especially that little chocolate fix that my friends and I needed before heading to our room in the evening. Bottled water was offered up as we were heading out for the day! They couldn't have been nicer!! Thank you!
Genuine Expedia guest review
Other trip Oct 21, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Not quite the hotel we are used to staying in. This hotel had a fair price.
Genuine Expedia guest review
Other trip Oct 20, 2014
Steve
US
5.0 / 5Outstanding
"YaYa annual trip!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff, Morgan, bent over backwards to get my room changed so that the two of us with bad knees and feet would not have the room with stairs. All the staff was wonderful to our party, greatly impressed.
Genuine Hotels.com guest review
1 night trip with friends Oct 16, 2014
carol
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We started our trip for business then extended our trip to visit the area. We changed hotels to the Hampton Inn and were glad we did. Everything was great. Hot breakfast to start out the morning. The Hotel and rooms were clean and the staff frindly and great to work with. The Hotel was close to all the local attractions. The free trolley stopped right outside the entrance to take us to various locations. We loved it.
Genuine Hotels.com guest review
3 night romance trip Oct 12, 2014
Richard
US
5.0 / 5Outstanding
"Hotel staff always kind and helpful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff is always so helpful and kind. The front desk staff and housekeeping staff go out of their way to make our visit pleasant.
Genuine Expedia guest review
Other trip Oct 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Good value for money hotel in a great city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great time in Charleston. Hotel is perfectly located so one can walk around or take the trolley service
Genuine Hotels.com guest review
1 night romance trip Oct 12, 2014
Errol
US
5.0 / 5Outstanding
"Florida Bound"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Convenient location and quite comfortable. The satff was very helpful and courteous. The complimentary breakfast was good also. If there was one drawback it was the parking. We had to park on the 5th floor and there is not an elevator.
Genuine Hotels.com guest review
1 night romance trip Oct 12, 2014
Claire
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hampton inn was wonderful, very fast check in, great location
Genuine Expedia guest review
Other trip Oct 14, 2014
ruba
US
5.0 / 5Outstanding
"Great hotel, a bit pricey"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay. Our room faced on the inner courtyard and was quiet but I'd guess those on Meeting St. would be loud. I was taken aback at the price (after taxes just over $400/night) but Charleston is an expensive market. Very convenient to one of the many attractive town neighborhoods.
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for sightseeing in Charleston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location of hotel. Right in front of the free "city tour buses" and right next to King Street which is full of restaurants, bars etc. although still an area where you can take your big kids along. Good large clean room. Excellent service and support from staff. Breakfast was quite basic but free. I would certainly return to this hotel!
Genuine Hotels.com guest review
2 night family trip Oct 3, 2014
Uno
US
5.0 / 5Outstanding
"perfect spot for downtown visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect place for the the price...convenient, clean, great staff, we will book here again, no doubt. Can walk anywhere from the hotel.
Genuine Hotels.com guest review
3 night romance trip Sep 29, 2014
Elizabeth
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews