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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
Location.
This Cancun hotel meets a pristine white-sand beach. Located in the city’s Hotel Zone, this hotel is within one kilometer of Luxury Avenue. Aquaworld, Yamil Lu’um, and La Isla Shopping Mall are within two kilometers.
Hotel Features.
With direct access the the private beach, the Ritz-Carlton, Cancun also features tennis and volleyball courts, two outdoor pools, a spa tub, a steam room, and a sauna. The Ritz-Carlton, Cancun features a beach frontfull-service spa. The Kayantá Spa is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Business amenities include a business center and wireless Internet access, as well as 8 meeting/coneference rooms, secretarial services, technology help-desk, technology support staff. The smoke-free Ritz-Carlton, Cancun Hotel has a restaurant, a bar/lounge, and a poolside bar and pool cabanas (complimentary). 24-hour room service is available.
Guestrooms.
Amenities featured in guestrooms include air conditioning, minibars, and complimentary newspapers. 32-inch flat-panel televisions provide pay movies. Business-friendly amenities include multi-line phones and voice mail. Bathrooms feature separate bathtubs and showers, bathroom phones, slippers, and scales.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.
Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.
The Club Grill - Guests can taste a variety of gourmet dishes where traditional cooking methods are blended with modern techniques. An extensive international wine list and live jazz music complement the gourmet experience. The Club Grill is recognized with the 2012 AAA Five Diamond Award.
Fantino - Offers Mediterranean cuisine served in an elegant dining room featuring vibrant artwork, hand-painted ceiling frescos, views of the Caribbean, and live music. Extensive wine list.
El Café Mexicano - The café features inventive breakfasts and elaborated buffets. Guest can enjoy all-day dining, indoors and outdoors, in a casual atmosphere overlooking the Caribbean Sea, with an emphasis on Mexican and American favorites.
The Caribe Bar & Grill - Located poolside overlooking the beach, open daily for lunch, it offers Caribbean specialties, tropical drinks and fresh coconuts by the beach.
Casitas - Boasting hand-made cabanas transformed into private dining rooms on the beach, Casitas invites guests to enjoy dinner under the stars in their own palapa with the sounds of the ocean as their live entertainment.
Lobby Lounge - The Sushi and Ceviche Bar serves a light selection of Japanese delicacies and ceviches. Guests can listen to live music every weekend at the Dance Floor, or relax in the Terrace, the ideal spot for tropical cocktails with mesmerizing views.
The Dance Floor - Live music every evening.
The Terrace - Serves tropical cocktails. Ocean view.
Clau - Fashionable lounge where guests unwind with a cool martini.
A spectacular powdery white sand beach, which measures 35 x 366 meters, fronts the resort. Recreational options include two pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and the Cliff Drysdale Tennis Club and Pro Shop with three outdoor courts.
The recreational activities listed below are available either on site or near the resort; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Dated but excellant"
The hotel is older but still the best in Cancun with excellent service.
"Upgrade to Club Floor"
If you have more than one in your party, then the extra money for the club floor is well worth it given that you can eat and drink (including wine) there three times a day. You can also get bottles of water throughout the day. Food and drink elsewhere throughout the resort is expensive. BTW, this is a beautiful property and a Ritz, so somewhat conservative […] in decor. Staff is very attentive without being overbearing and always pleasant. Read more
"The Ritz - Exactly what you would expect!"
Although we only spent two nights at the hotel we thoroughly enjoyed ourselves, especially the romantic private dinner on the beach! The grounds and beach are spectacular and well manicured...Was disappointed that the water temperature in the pool was jacuzzi hot! Not refreshing at all and an oversight by the hotel. I really enjoyed using the gym as […] well...club quality equipment and very clean...The service was impeccable as can be expected and the staff was very friendly! Highly recommended... Read more
"You can't beat the RC in CANCUN!"
Super clean rooms. Love the lightly scented fragance in the air as you walk into the lobby and room. The beach services get 5 stars! Most relaxing place on earth:)
This guest did not leave a comment.
"Excellent service and staff"
We were especially impressed by the staff at the Fontina restaurant. The food and service were excellent.
"Poor receptionist"
When I checked-in the hotel, someones were processing check-in, therefore I was on the line to wait for my turn. However, the receptionist allowed the other one to queue jumping and ignored me without apologizing.
This guest did not leave a comment.
"Lovely, and yet"
They were clearly dealing with staffing cuts because the place was very empty. The best was the cooking class with Chef Rory. He was a great deal of fun and the class was superb. There were lots of families, and they should have done a better job of keeping the kids away from the adult pool.
"Best Service in Cancun"
First time in Cancun but I felt this hotel offered really great service. Friendly staff, Ritz-Carlton class service, and great views from the room. The beach-side cafe offered great ceviche, guacamole, soups, and margaritas. The breakfast buffet is fantastic- order huevos rancheros or motulenos from the egg guy....absolutely to die for!
"最高！ クラブフロア、１１月爽やか、一番は、格式高い家族的なホテル"
夫婦＋３才娘、４泊５日、土日はさみ月曜ﾁｪｯｸｱｳﾄの旅行。 ＭＸ国内の自宅からの旅行。 宿泊はクラブフロア。１キングベッド。 結論は、最高。 旅行の終盤ともなると帰宅したくなるのが常なのですが、今回は帰りたくなかった。 見た目、印象だけでも格式さえ感じるホテルに、多少の緊張も覚悟、それを楽しもうとでも思っていたのですが、全くのいい意味での誤解でした。 家族的な印象をもちました。 スタッフの方は気さくです。 メキシコ人の気質がリッツの格式を柔らかくしてくれているのかもしれませんが、だとしても、いい感じに融合している感じがします。 （他のリッツも泊ってみたいと思った。。） クラブフロアがお勧めです。 また、１１月の季節もお勧めです。 閑散期、かつ爽やかな季節です。 閑散期のため、年 […] 末などの繁忙期の約半額から１／３のコストで滞在できそうですし、なにしろその朝、昼などに出てくるちょっとした軽食ははっきり言って最高！！、ＭＸ国内、アメリカ一部地域の旅行での経験においても最高レベルのような気がします。 ひとつ和、中華っぽいのがありましたが、これは普通で、ＪＰ人が海外で感じるいつものレベル。しょうがなし。 とにかくこの軽食に満足、というか、次の日はなんだろうと”期待”で、結局外で食べませんでした。 （夜はお酒がメインなので外出しますが）また、全日、ホテル滞在、外出なしに変更しました。 気候はさわやかそのもの。ただし、１１月ともなると、雨が降り、風も吹くと寒さを感じます。 風邪につながるので注意。 特に泳いだ後、ぬれたままボートを運転するジャングルツアーなどは注意、というか私は一発で風邪をひきました。 ただし、これ楽しいです。 ボートで移動。その間は冒険気分。 自分で運転。 沖の浅瀬でシュノーケリング。３歳の娘は、引率のミゲルが見てくれました。 娘も大喜び。 重ねておすすめ。 本題のホテルに戻ると、中心から離れており、静かでいい！ クラブフロアのお客も、紳士、淑女という感じ、また他家族の子供もきちんと教育されている感じ。 世界を知らない田舎もののアメリカ人が、メキシコで当たり前のように英語を話すというような人がほとんどなんですが、逆にきちんとスペ語を話す人を見たのは始めて。 客に質も感じました。 だって、挨拶ぐらいできるでしょ。 最後に私の印象 ＝ 格式高い家族的なホテル。 ＰＳ 彼らのような教育された従業員、どうやって維持するんだろうと思った。 間違いなく、他のホテルに引っ張られるはず。 私はそれで苦しんでいるので、ふと興味がわいた。 多分、次もここリッツが有力。 Read more
"Ritz Carlton"
Un maravilloso hotel, la atención es maravillosa, el mejor sushi de Cancún en el sushi bar.
"Ritz Carlton Cancun: perfecto para viaje con niños"
Además del servicio impecable y la comodidad de las instalaciones, es una excelente opción para viajar con niños pequeños. Proveen tina, silla alta, cuna, toalla para bebé y otras amenities que le hacen a uno la vida más fácil. Tienen menús para niños muy adecuados. El buffet de desayuno es una delicia. Muy recomendable!!
"TODO BIEN MENOS EL DESAYUNO."
Para ser el Ritz, me llamó mucho la atención que hubiese un cabello en mi desayuno, y encima me hicieron pagarlo... aunque se disculparon de forma muy educada, mne parece que el no cobrar el desayuno hubiese sido el gesto mínimo requerido para tan semejante Hotel y tarifas que manejan.
"伝統のヨーロピアンスタイル"
真っ青な空、海に映えるベージュの建物。内装もピンク色の壁とクリーム色のカーテンがとても落ち着いた印象でした。 フロントの上は4階から上が吹き抜けになっていて、中心に大きな彫像、それを取り囲むようにびっしりとポインセチア。また各フロアから植物のカーテンが垂れ下がっており、荘厳な雰囲気を楽しめました。 演出のひとつなのでしょうか、部屋の鍵は真鍮のクラシックなものでした。 SPAとオイルマッサージもお願いしました。スチームサウナとジャグジー、水風呂ですっきりしたあとはデトックス効果の高いオイルで全身をほぐしていただきました。香りのついた冷たいタオルを顔にあて、リラックスすることができました。 クラブグリルのディナーも一つ一つのメニューがレベル高く、伴奏のジャズ生演奏とともに安心のクオリティだと […] 思います。 ひとつ残念だったのはWiFiが有料で、しかもあまり安くなかったことです。。。 Read more
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