"Pampering at its finest!"
The most friendliest staff I have ever encountered! Very helpful with all the plans I had for the week. They were very accommodating with all my needs, as well. The room was cleaned twice daily and the housekeepers do a great job! The beach was perfect -- not crowded --and the guys are always at your service. My stay was one of the best weeks ever!Genuine Hotels.com guest review
The most amazing hotel I was ever at.Genuine Hotels.com guest review
The hotel staff were awesome. We visited a couple of other properties in Cancun and none of them could hold a candle to the Ritz. The food was phenomenal but of course expensive. In this case you get what you pay for. Given the higher costs in the hotel zone overall it didn't seem out of line.Genuine Expedia guest review
Service at the hotel was the best, very attentive in all respects from doorman to beach attendants. Hotel room was very comfortable and was a quiet environment. Facilities ranged from luxurious to a very nice bar grill by the beach and pool areas..Genuine Expedia guest review
"Great hotel on the beach"
The staff was excellent and we wanted for nothing. We had a wonderful romantic long weekend. Excellent location for nice nearby restaurants. The concierge picked incredible restaurants for us.Genuine Expedia guest review
"Perfect location, Best Staff ever."
Above Superb Staff in Hotel, out along Pool area, on the Beach etc. Just fantastic.Genuine Expedia guest review
"Good hotel but not 5 stars.."
The staff is Very pleasant and helpful. Wireless $25 a day ? Food institutional. Menus dated and out of style. Lack of creativity and variety especially in local flavors made for very mediocre dining experience. Why would you serve Maine Lobster & Idaho Trout when you have an ocean right outside your door step ? The breakfast buffet was a lot of fluff […] with no items of any real quality - Un ripe fruit, bad coffee, cold waffles for $70 ? The Ritz needs to rethink the culinary program at this property. Rooms very nice. View fabulous . The beach and water make the property. There is a lack of attention to property details that you would expect from Ritz -C. Tattered pool umbrellas, worn out furniture, fuzzy / blown out pool speakers did not impress. As a food service and hospitality professional I was disappointed by this properties missing elements. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Dear Mr Rolando, Thank you very much for your detailed comments regarding your recent visit to The Ritz-Carlton, Cancun. We are very appreciative of your choice to stay at The Ritz-Carlton, Cancun, and value your feedback as we continuously strive to exceed the expectations of our guests. I was very sorry to hear that your culinary experience was not what you had hoped, please know that we have already shared this with our culinary team, we will review your commentary in great detail and will work with the leadership of the hotel to make any improvements where needed to ensure that our guest always enjoy the best product and service in accordance with the high internal standards of The Ritz-Carlton brand. I also want to thank you for the positive comments on our rooms, location and staff service; we hope to see you back at our hotel in the future
"AN OLD AND TRUSTED FRIEND"
My wife and I love the ease, convenience and safety of traveling to Cancun and we love the Ritz Carlton there. The staff is always friendly and helpful and the food/restaurants there are fantastic. The Club Grill for fine dining is always a special dinner for us, and make sure you go early to enjoy a drink in their bar. The place is beautiful, and the […] food is amazing. If you love the beach spend the extra money on a casita (your own personal/covered lounge area on the beach), and you will love the personal attention and service. If your like me you will also enjoy escaping from the hot sun from time to rest and relax in your own hammock or bed in the shade. Also, the pool is still close by to cool off as well. Dinner in the "Casita" restaurant there on the beach at night, where they convert the personal lounge's to your own personal dining table on the beach is also a great experience and perfect for celebrating on your vacation. We also love the gym/work out area and the spa. Bottom line, we have stayed there many times because we trust the Ritz Carlton in Cancun and we have never been disappointed there. Read moreGenuine Expedia guest review
"Great hotel. On the beach"
This was our 3rd time to stay at the Ritz Carlton. We had another great stay. The reason for this stay was the excellent staff taking care of any need we had. The pool staff was beyond wonderful. They take a very personal approach to your comfort. If you take the time to get to know them they will far exceed your expectations. We only stay at the Ritz […] anymore because we are family. Read moreGenuine Expedia guest review
The Concierge Ms Yoko Nambo is exceptional at her hospitiality, preciseness, good recommendations and promptness. The staffs on the beach and poolsides were exceptional and excellent service. The breakfast bruch had wide variety of choices and the attentiveness of the staffs were phenominal.Genuine Expedia guest review
"Overall a great stay, with a few small issues..."
The hotel was beautiful and the service was wonderful. It was on a perfect stretch of beach. They offer a terrific breakfast buffet and we highly recommend the tequila tasting they offer. We did have a few issues, however, which dropped my overall rating from a 5. The music from the bar one night was so loud it sounded as if it was in our fifth-floor […] room. Luckily they didn't have the show every night. Also, there was a huge leak from the shower in the room above ours, and it took two days to get it fully fixed, rendering the bathtub in our room unusable. While these things happen I wish it had been fixed more quickly or they had at least offered a small token of compensation. Overall, however, it was a great stay. Read moreGenuine Hotels.com guest review
This was my Second stay here and it's absolutely not my last!Genuine Expedia guest review
"Outstanding hotel and service right on the beach!"
The hotel is lovely, the staff gracious, and the setting perfect.Genuine Expedia guest review
From the time we entered the hotel until the last minute of our departure we were treated like royalty. The staff could not be more accommodating. The facilities were beautiful and by far exceeded our expectations for Cancun but were consistent with the Ritz standards.Genuine Expedia guest review
"Top notch, great weekend getaway"
Service from the concierges was great, beds were very comfy and bathrooms were a good size. We loved the mini tamarind and lemon popsicles on the beach. Live music on Saturday night with Barry "Ivan" White was very enjoyable and entertaining; he really knows how to make it fun and create an atmosphere. Food and Beverage were spendy, as noted by other […] reviewers. We took a $20 taxi ride to Mercado 28 in town and ate a $5 Mexican breakfast with the locals. Read moreGenuine Expedia guest review
"nice view, wonderful hotel"
I love the hotel so much. The beautiful view out of my window. Great service really pleased me.Genuine Expedia guest review
too overpriced but good experienceGenuine Expedia guest review
Amazing service. Best hotel with best service. Clean and wonderful.Genuine Expedia guest review
Classic Ritz experience. The service was impeccable, food was outstanding and the setting was breathtaking. Even after 20 years the facility is classy and well kept. Great getaway for two or the whole family.Genuine Expedia guest review
Just beautiful and best service everGenuine Expedia guest review
"elegant comfort with your own beach!"
The Ritz Carlton was wonderful! Extremely nice staff and helpful concierge. The restaurant prices at the hotel were steep and staying in the resort area doesn't give many options for more affordable food choices within walking distance. With that said, the food was excellent and the drinks plentiful! Beautiful place and I'd return.Genuine Expedia guest review
"Best on the Beach"
Best resort in Cancun. Exceptional staff, facilities and restaurants. Service was flawless and the location was the best in Cancun. Hard to beat for the overall price.Genuine Expedia guest review
"if you have plenty of money I would recomment stay"
if you like to save money don't stay there. Its too expensive, they over charge for everything ,even things that should be included. I did not like the $20.00/day charge for wi-fi and the $35.00 per person for breakfast buffet, etc. I could mention other things be you get the picture.Genuine Expedia guest review
"Great room but noisy patio door"
We really enjoyed the staff but the patio door in our rattled from the wind, which was very frustrating at night. The hotel was quiet and has a nice pool. Within walking distance is The Distillery, which is a must for dinner and margaritas. Other than the door rattling the hotel was nice and located on a beautiful beach!Genuine Hotels.com guest review
"Everything was perfect"
Great hotel, beach, attentive staff! Do the culinary experience in their Viking Kitchen - it was a blast. The Casita dinner is a great romantic experience an worth the extra $. tough to leave...Genuine Expedia guest review
"Great for a needed long weekend getaway"
Impeccable service. I especially loved that someone was always available to set you up with chairs, towels, umbrellas at the beach or pool. Room service was great; they even provide a table for you. We had a great time here for a long 4 day weekend. Several great restaurants within walking distance, and a very quick taxi ride to clubs, shops, etc. Seems […] to be kid friendly, as there were a lot of kids here, especially for October. The only thing I did not like about this hotel is that the walls are paper-thin. You can hear EVERYTHING your neighbor is doing. Bring a pair of earplugs and you will be just fine. Read moreGenuine Expedia guest review
"OUR YEARLY VACATION"
INCREDIBLE!!!!! AWSOME PLACE TO STAY. HAVE NO IDEA WHY ANYONE WOULD STAY ANYWHERE BUT HERE. JUST INCREDIBLE.Genuine Expedia guest review
Everything was right but It must include wifi free into the Hotel priceGenuine Expedia guest review
"Expectations Meet & Exceeded!!!"
Truly what a five star rating means!!!Genuine Hotels.com guest review
Great hotel, amazing service as expected by the ritz, simple, elegant, and the food was unreal. Will stay here on my yearly Cancun trips to come.Genuine Hotels.com guest review
"Spectacular-Awesome-Incredible Hotel and Staff"
My wife, my little boy (2 years old) and I spent 7 nights in this AWESOME HOTEL....This hotel is Spectacular... no only because of the beautiful beach, or the good food or the great facilities (everything first-class) but because of the wonderful staff that will make everything possible in order to make your stay super-easier and super-comfortable. […] The location is perfect: you are half way of everything. The pool and the beach are spectacular. Read moreGenuine Expedia guest review
"Luxury. .all around. .great beach"
Very smooth stay. .even when we were changed to another room because of adjacent repairs. . I just wish they were more clear in what is extra charge in the room and what came with the room. . We had water everywhere. but were not sure if it was extra charge or not. . even for the coffee machine. we elected not to touch anything. ..since water is cheaper […] outside the hotel. . We had our kids and they offered a parent's night out. for 3 hours. . had our kids excited about it until we found out that each of our kid's charge was $50 each. .a little too steep. . Read moreGenuine Expedia guest review
"Very positive experience overall."
Overall the hotel was great. All the staff were helpful and professional. The hotel grounds and decor was excellent. As others have said, there is some wear and tear, especially at high traffic places. But that is bound to happen in a tropical seaside resort. Plus, the hotel is renovating and updating some sections. The beach is nice but it would have […] been nice of the hotel is on the north side of Cancun, where the waters are calmer. The hotel also wasn't too crowded and felt spaced out, which gives a nicer atmosphere. Read moreGenuine Expedia guest review
"Excellent Hotel and Service!"
Had an amazing time! Top class service!! Beautiful location and the staff makes you feel at home from the moment we walked in!!Genuine Expedia guest review
"Perfect Anniversary on the Beach"
we spend 11 day in the hotel and by the second day all the stuff members know our names and made us feel welcome, it was our 30 anniversary and some how all them know and wish us well, the Restaurant at Las Casitas made our Day unforgettable in the most positive way, before the Restaurant we had a day in the SPA now this was really over the top we sign […] for their signature treatment an they not only deliver all that they promise, but they had a surprise for us, heard of roses with our names. We are very happy with the whole experiance Read moreGenuine Expedia guest review
"A very pleasent stay"
VERY PLEASENT, BEAUTIFUL BEACH. THE STAFF IS VERY NICE PEOPLEGenuine Expedia guest review
This hotel is the best! Beautifully decorated, friendly staff, super clean, great food, great beach location, great service. The hotel itself is a paradise! Great for people that want to relax and enjoy great food and drinks. Peaceful and felt very pampered. Not cheap but worth every penny! Make sure to tip. Would highly recommend and of course I will […] come back! Read moreGenuine Expedia guest review
"Beautiful stay in Cancun!"
Exquisite hotel. Have never had better service anywhere. Treat everyone like royalty. Room service is superb--like being in restaurant. 5-star restaurant had the best crusted filet mignon I had eaten anywhere. The waves were perfect most days--the white sands are beautiful, the service by the beach excellent.Genuine Expedia guest review
"Very nice hotel, very clean and wonderful pool."
We were very impressed by excellent service provided by the staff.Genuine Expedia guest review
Best service, best facilities,best location!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"End of summer vacation"
This is a super property. The beach and water are terrific. As luck would have it, it only rained at night and the days were clear, 86 degrees, and there was a 15 mph breeze on shore to cool things off. As it happened, we went during the "off" season and had extraordinary service from all of the staff. We were there for 8 nights and had dinner off of […] the property 3 times. Twice we went to the Puerto Madero restaurant for the jumbo lobster. It was fire grilled and delicious. We also had dinner at the Club Grill in the hotel and again it was exceptional. We rented a cabaña 5 days and it was well worth the fee. The beach staff were there with cool towels, ice and water, chips and salsa, popsicles, and fruit - all included with the rental. We went there to relax and that's what we did. All of the staff from doormen to concierge were at the top of their game. After one meeting they remember your name and always speak to you. We stayed in the Club level and as on previous trips, we were very pleased with the food presentations throughout the day. We plan on going again next year and staying a full 2 weeks. Read moreGenuine Expedia guest review
"Awesome hotel and facility"
The hotel and facility was excellent. The food was excellent as well. The staff was very attentive and the rooms were very nice and comfortable. The service was compatible with a 5 star hotel with turn down maid service every evening. My only complaint is the expense of the food and the drinks. The cost of everything was as much as a 5 star hotel in […] New York which was unexpected for a Mexico hotel. The peso to dollar conversion rate used by the hotel was extremely fair. I would recommend this hotel for a couple celebrating a special occasion or who doesn't mind the expense of a 5 start hotel. If you take kids I would recommend staying at an all inclusive alternative facility/hotel. Read moreGenuine Expedia guest review
"Beautiful setting & wonderful staff"
My husband and I were looking for a relaxing beach vacation. We had never been to Cacun before. The Ritz had a beautiful setting - white sanding beach, not too close to other resorts. The room was very nice, the restaurants served good, though expensive, food and all of the pool and beach attendants and servers were wonderful. This resort in mid- to […] late August was peaceful, and the weather was great with only brief rain showers (30-60 minutes) each day. I highly recommend staying at the Ritz for families or couples looking for a quiet, fun experience. Read moreGenuine Expedia guest review
Very nice hotel. Staff was super accomodating. Cant wait to go back.Genuine Expedia guest review
"Great service but pricey"
The service was unbeatable. The restaurants were great but expensive. You do pay to be at the ritz!!! It rained two of the days we were there and the rain went through our patio door causing the carpet to be wet. When we told the hotel manager we were told that it is normal for the hotel. I was disappointed with the response and lack of concern, however, […] after a long conversation we were upgraded to a suite. Overall, a great stay at the ritz.... Read moreGenuine Expedia guest review
"Excellent service & food in a traditional setting"
The service staff was mostly excellent. The housekeeping staff, the wait staff in restaurants and on the beach, and concierge staff - all service with a smile! Oddly enough, the doormen were the ones who didn't smile; odd because that's your customers' first impression of the hotel. Food was surprisingly excellent. I normally don't like hotel food, […] but I found the culinary experience a five star experience for its quality and service, and the local selections whether that's fish of the day or Mexican favorites were excellent! The rooms are good quality - solid concrete walls dividing between you and the neighbors, the doors, even thoughtful touches like having the HVAC inside the closet to minimize noise level in the room. Read moreGenuine Expedia guest review
"Nice hotel, close to everything"
Very nice hotel, needs more activities for kids. Maybe a kids club, swimming activities for kids so parents can relax moreGenuine Expedia guest review
"Nice hotel and great service"
This was our third experience at Ritz Carlton and we are never dissappointed. This facility although is a little old is very well maintain. We love the fact that they have live music at the lounge at night we danced and had a great time. Also the hotel have other amenities like dinning with the chef and Tequila tastin we did both and we highly recommended […] it was a great experience. The rooms are big and comfortable, the service impeccable. The food one of the best we tried. The only suggestion we have for this hotel that we found in other Ritz that we stayed and not in this one is they should receive their guest with a welcome drink. Nobody was at the entrance to welcome us. We really enjoyed our stay and can't wait to go back. Read moreGenuine Expedia guest review
"excellen service, great food"
The club level is the way to go. For a little extra get food and drinks all day everyday this makes this hotel like all inclusive with the best quality .Genuine Expedia guest review
"It was good but could be great"
I spend 4 days/3 nights at RC Cancun with husband and kids. It was a very good weekend after traveling around Yucatan Peninsula. We used the beach facilities but can not forget to reserve the cabana far in advance. It worth every penny. The beach service, the hammock, the breeze and the view, EVERYTHING perfect. The spa is also very good. It was only […] a pity the jacuzzi and the steam room is divided men/women. So I could not enjoy it with my husband. I don't know if we had a couple massage this could be done together or not. Any how the staff was very kind and provide a great service. Breakfast room is spacious and if you like also to try the local taste this is the place to be. On Sundays there is a station just for tacos on demand. Delicious. Do not miss the Casitas restaurant. Very romantic. Loved the live music at the lounge area. The CON: Internet. For a such pricy hotel the 'free' internet was almost never available, forcing you stay inside the bar area to get a signal, and you feel almost forced to ask for a pricy soft drink. Why not just add 20 buck in the fare and have it free 24/7? Please explain the logistic of this. Read moreGenuine Expedia guest review
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