great stay at a great hotelGenuine Hotels.com guest review
It was great from the beginning until the end. Can't say enough about the service. Sebastian was the best. We asked for a possible room change because of a paint smell. They gave us a better room and then sent a bottle of wine and a platter of cheese and snacks to apologize. Now that's a 5 star resort!Genuine Hotels.com guest review
One of the best hotels I ever stayed in the world. The oceanfront room was AMAZING! I could live there!Genuine Hotels.com guest review
Everything just fine without wifi network service . That was just expensive . They service was very good the hotel was very close to the beach and not too far to the shopingmall . Each attendant was always smiling . People must choice this hotel if been to cancanGenuine Expedia guest review
"Exactly what you would expect for the RItz!"
The hotel presents itself in all of the allure and classical fashion that is expected for a Ritz. The marble floors were pristine, the room very spacious, pool area was well maintained. Everything was very clean, bed was extremly comfortable. Staff was very nice, courteous, polite. TV picture quality could have been a little better, sometimes snowy […] in our room, but could get used to it, and over it as not there to sit in the room. Workout facility was also really nice, could have used a few more pieces of weight equipment for variety, but got what i wanted with the dumbbells. Beach spot was great, could walk out into the water at least a good 30 to 40 yd before loosing my footing. There was a life guard present all times on the beach, felt safe, even from the jet skiers. There is nothing to see in the water for say snorkleing off the beach, just pretty blue water. Read moreGenuine Expedia guest review
We had a fantastic visit. We arrived early (9:00 AM) and the car from the hotel was waiting for us at the airport. Our driver offered us water for the ride, and we had a very pleasant ride from the airport to the Hotel. When we arrived, our room was not ready yet, so the concierge offered us a complimentary cocktail. We were upgraded to Club Level (!!!!!) […] and checked in before 11:00 AM. Wonderful experience, we will be going back. Read moreGenuine Expedia guest review
Felt like the hotel was a haunted mansion. Furnishing were very outdated. Pool chairs did not match etc. But the service was fantastic. The restaurants were dated also but the food was very good. A little disappointed with this hotel it's getting tired.Genuine Expedia guest review
"First class but needs a little more convenience."
Best service. Needs a little more convenience dining options. Staff went out of way to make thing right. Tennis courts were under repair and they drove us to neighboring hotel to play. Sent flowers and champagne to room as apology. Not a lot of night life. But overall good. Food is expensive but very good. Nice health club. Easy to get places on bus […] or by taxi. I would recommend. Breakfast buffet was excellent but at $32 per person it should be. Front desk excellent. Read moreGenuine Expedia guest review
"AMAZING, World Class Service!"
World Class Service from every Staff member, Ricardo, Victor, Marcos, Jose, Rangel, Rasario, Edwardo and the Doorman, The Fantino Restaurant was a perfect place to celebrate our Anniversary, we forgot our Camera but the waiter emailed us a picture he had taken on his own device. We went back 2 days later!Genuine Expedia guest review
"Beautiful Hotel and Location"
Fantastic and Great! For quiet settled guests... Great people and staff Good Sauna and exercise facilitiesGenuine Expedia guest review
"EXCELLENT AND DIDN'T WANT TO LEAVE!!"
The entire place was spotless at all times. The staff was just over the top and always went above and beyond at all times to make you feel very important. They always remembered your name. You pay a little more for this hotel but the free perks you get save you money in the end. For instance, the lounge chairs, umbrellas and towels (all of which they […] laid out for you) were free whereas they cost money elsewhere. They had waiters by the pool and on the beach to make sure you have food or drink any time you wanted it. The room was huge and a lot more space than we needed which was very nice. The view from our balcony was beautiful or the ocean and the pool. The room was always cleaned and out clothes folded at all times. The rooms were quiet and you never heard other guests. The hotel has many restaurants that were just excellent. The beach was private. The chef personally came out and thanked us several times and made sure the food was to our liking. You just do not get the customer service that we experienced here at other hotels anymore. Its was customer service is all about and these people are models of service to their guests! I would pay the extra money and return in a heartbeat! Read moreGenuine Expedia guest review
Awful! I thought thè hotel would be better. We had a pillow top mattress. That's what it was pillows! The hotel really needed a shuttle. We rented a car but only used it going there. Then they offered us a van for $20 going back. Terrible getting out of airport .we were sick. The trip was just terrible!Genuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for your feedback regarding your recent visit to Cancun. While the hotel does not provide a shuttle service, we do offer private transportation options to- and from- the airport through our Concierge team. I’m sorry that there were some rainy days during your visit and we will look forward to your return in the future. Thank you
"Perfect Vacation in every way."
I would not change one thing about our perfect vacation. Our stay was without a doubt the BEST service I have ever received on a vacation in my life. FABULOUS!!!!!!Genuine Expedia guest review
""the best hotel""
the staff are very friendly, helpful,respectful, professional and kind. The food was wonderful. The beach was very clean, the pool and the hotel. I recommend this hotel to everyone who want to visit Cancun, Mexico.Genuine Expedia guest review
"The best service ever"
Everything was perfect. On time. Attention Clean Nice people.Genuine Expedia guest review
"The hotel was excellent but the food and the room"
The hotel was very very good the service is excellent but the food and the snack in the room are really really really expensive I recommend everyone to buy food and water outside the hotel but don't use the hotel restaurant or the snacks in The room !!!Genuine Expedia guest review
Everyone was extremely nice and pleasant helped me with my Spanish will definitely recommend this hotel.Genuine Expedia guest review
Very good in all regards. The beach was spectacular. white sand and warm ocean.Genuine Expedia guest review
Nice, friendly, clean, food is delicious, but expensive - buffet breakfast $32.00 per person plus tip. Once we tried menu breakfast, we had much less and after all paid more then $80.00 for two.Genuine Expedia guest review
"Nice and very clean rooms"
I thought thru expedia that I was purchasing an all inclusive hotel package until I arrived and was informed they weren't all inclusive. As for the meals in the resturant they were pathetic for the price.Genuine Expedia guest review
"Top Notch Hotel"
As always, the Ritz provides their guest with an amazing and memorable experience. Every interaction with the hotel staff was always pleasent and greeted with a smile and will to accommodate, all to ensure that we are having the best possible time. We are definitely returning.Genuine Expedia guest review
One of the best in my life.Everything was just perfect.Genuine Expedia guest review
"On the beach"
The resort is first class. The location is beachfront. The staff is awesome... Especially the beach staff who takes care of all your needs on the beach...towels, umbrella, food, drinks... They are there to assist with anything you need.Genuine Expedia guest review
"Beautiful hotel on a beautiful beach!"
The hotel is awesome but the service that you receive is the best of the best!!! The only downsides are the prices to eat or drink at the hotel. Breakfast buffet for 2 people works out to be about 30 per person. Lunch for chips & guacamole, cheeseburger & fries, chicken sandwich & chips, & a coke & a virgin piña colada was 72.00. Dinner was over 100, […] so be prepared if you eat at the hotel Read moreGenuine Expedia guest review
We love every minute of our stay. Wonderful people and facilities.Genuine Expedia guest review
"Pampering at its finest!"
The most friendliest staff I have ever encountered! Very helpful with all the plans I had for the week. They were very accommodating with all my needs, as well. The room was cleaned twice daily and the housekeepers do a great job! The beach was perfect -- not crowded --and the guys are always at your service. My stay was one of the best weeks ever!Genuine Hotels.com guest review
"Nice hotel with great beach. Friendly staff."
Enjoyed our stay. Majority of staff is very friendly. Food is great but pricey...Genuine Expedia guest review
"Great Hotel and facility"
The facility afforded me the opportunity for my children and me to relax and bond as family, I work long hours and don't spend too much time with the kids, the facility provided us with the peaceful atmosphere, the surroundings and the staff made it even more special. I will highly recommend the Ritz!Genuine Expedia guest review
Highly recommended, hotel employees are very kind, rooms are really good, amazing viewGenuine Expedia guest review
"Excellent family vacation"
Best location, excellent staff, best service overall. A must return !Genuine Expedia guest review
Great service! Room was nice. Exercise facility was terrific!!Genuine Expedia guest review
Great location with outstanding attention to detail and superb service.Genuine Expedia guest review
"Excellent Service does not cover the old Hotel"
One of the most pampering Hospitality service by staff. Yet it was disappointing to see old worn out furniture along with old decor and artworks. Lobbies furniture been upholster but still ripped and worn out. wood walls are piling and not appealing at all. beach is excellent, pool is good but walls need repair. Hotel is very clean and Staff everywhere […] is just outstanding and they sure go out of their way to accommodate you. Only disappointment was they could not honor our request fro two bed even though we requested to Expedia and called Ritz to confirm. Wi fi was poor and slow Read moreGenuine Expedia guest review
"Cancun at the Ritz-Carlton"
First time ever in Mexico, Cancun or a Ritz-Carlton. The hotel was very nice....not overly posh or stuffy. The staff was available and willing to help with any questions about the hotel, attractions, restaurants, transportation or Cancun area.. As hotels go, prices are inflated at the restaurant and gift shops but that is to be expected and not complained […] about. There were absolutely NO Extra hidden fees or charges at check-out. Great experience at the Ritz-Carlton.....If ever in Cancun Mexico again, we would go back to RC without any second thoughts. Read moreGenuine Expedia guest review
Great hotel, food is pricey. Make sure you understand it's not an all inclusive.Genuine Expedia guest review
Great hotel, excellent staff, excellent beach. I would have liked more food options.Genuine Expedia guest review
The hotel is amazing. Very confortable, clean, friendly and polited staff!!! Perfect!!!Genuine Expedia guest review
We stayed for 12 nights at the Ritz. This was not our first time in a Ritz and we have to state the following: - peronnel is well trained and very friendly and helpful - the standard rooms are outdated - restaurants are very good but really pricy-breakfast costs pp. ....not good compared to other hotels there...ME was way better! - sun chairs are old […] and sometimes broken - fitness facilities are well maintained and well equipped - beach is awesome !!! *** We moved to club level after complaining about somebody vacuuming at 1:00am an people being very loud on their way back to their rooms in the middle of the night....*** - club level rooms are remodeled - club level service is outstanding - AC in upper level is unable to maintain 73F in the summer... even at night. - club level had some dressing requirements for certain events...deliberately ignored by... lets say folks being too much into themselves to care... there are very good restaurants accross the street for a reasonable price. As always, the VIP status with Expedia does not open any door or makes your stay any better..... Read moreGenuine Expedia guest review
"nice hotel on beach"
very enjoyable vacation, the only issue we had was with car rental company (fox) you are notified at fox car rental front desk that you have to purchase insurance per day for your rental which came out to an additional fee of 38.00 dollars per day of rental, wish expedia would have mention that to us before we booked package, other than that cancun […] and ritz carlton treated us very good, relaxing thanks mark Read moreGenuine Expedia guest review
Relaxing Beautiful Beach at the Ritz! Watched the Turtle season laying eggs by our beach!!Genuine Expedia guest review
My experience at the Ritz Carlton Cancun was by far my best stay. The service and all the people that waited on us were extremely helpful, kind and professional. the food at the Grill was exquisite and the meals served on the beach were also succulent. I have no regrets only that the food in cancun is expensive but well worth it at the Hotel.Genuine Expedia guest review
"Great beach, location and service."
We stayed at several 5 star resorts in Cancun and Ritz excelled in some categories but was worse in others. Wins: Service is bar none. Restaurant Fantino at Ritz provided us with the best dining experience we ever had. We ate at best restaurants in Paris, SF, Venice but Fantino really rolled out a red carpet for only $200 for two with wine. Free refreshement […] frescas on the beach and scented towels were a nice touch. The umbrella service was excellent. Location was perfect as its 5 min walk to awesome argentinian steak house Puerto Madera and the marina where they have deep sea fishing charters. I even had the hotel grill the fish I caught! Also important: good crowd. No drunks or ghetto ppl here. Go to live aqua if you want a meat market type of athmosphere. Losses. The pool area is boring and poorly decorated. Its just very average. No swim up bar or nothing like Fiesta Americana had. Maybe thats why its caller fiesta ;). Minor thing but metal keys instead of plastic cards were kind of annoying and inconvenient. The safe in the room was too small and also had metal key and not the code which was extremely inconvenient. They gotta change that for sure. Read moreGenuine Expedia guest review
"Very nice hotel experience"
I would highly recommend this hotel. We stayed here for a week and had a wonderful time. We really enjoyed the hotel facilities, beach and the restaurants. Very impressed with the hospitality.Genuine Expedia guest review
"More Like a 3 star Hotel"
OVERALL: Extremely disappointing stay, especially considering this hotel is rated so high and it's suppose to be a RITZ. The entire hotel and grounds are outdated, in need of repair and maintenance. ROOMS: Room's are terrible, based on location of the south wing of the hotel, ALL the rooms fill up with smoke from the beach restaurant due to improper […] sealing of the balcony doors, at times it was getting so bad it was hard to breathe, when we mentioned the issue to the hotel staff they offered us a Febreze air freshener (I guess that's the RITZ type of treatment). Besides being filled with smoke, bathrooms had a constant sewer smell. It was impossible to take a bath and not feel sick from the smell. Although considering the smoked filled room, smell of the sewer was a refreshing break. FOOD: Hotel breakfast was completely overpriced and terrible quality. ACTIVITIES: Got nickel and dimed for everything. Even kids painting activities by the pool cost $10.00 each time. Very sad considering this is suppose to be a 5 start family friendly hotel. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience at our hotel was not what you had hoped. Please know that I will share your concerns and observations on regards to the smell in your room and the hotel pricing with the managers in charge. Our mission is to ensure our guest enjoy a warm, relaxed, yet refined ambience and you feedback helps us to do just that. Again, thank you for taking the time to let us know your thoughts and concerns.
"Comfortable-Pricey Hotel, Great Service!"
This is a comfortable, beautiful, and pricey hotel, but it was worth. Stayed here for one week at Cancun, Mexico. The service was exceptional and the attention to detail was fabulous!Genuine Expedia guest review
"Hotel like a BOSS!"
Every aspect of the Ritz was top notch. We had one on the newly renovated rooms with an ocean view and balcony. The room and bathroom both displayed luxury decor and finishes. The rooms were always well kept and attended to. Almost every employee knew your name. Having stayed at other top tier hotels around the world, I would have to say the service […] and the hospitality of the staff was above and beyond any other place. From the doormen, the beach and pool staff, front desk and housekeeping...everyone made sure your every need was met. I'd say the only negative about our stay which had nothing to do with the Ritz was (1) with their preferred travel agency company (Olympic Tours). They had incorrectly booked our tour to Tulum and Coba for another day and we unfortunately had to redesign our vacation without these tours. (2) The draw of guests. Believe me I understand the idea of paying a premium to stay at any Ritz Carlton however I am also always humble in my stays and always treat the staff and other guests with respect. I observed many "well to do" guests acting very entitled and down right rude. I observed many talking down to the staff, throwing their their towels or napkins on the floor like it was their home and letting their ugly children run around during the buffet breakfast and in the common areas. To put it simply the place attracts a fair share of lazy rich people. If you can get over that you are good. Read moreGenuine Expedia guest review
"Ritz in Cancun"
Very nice hotel but all meals are al carte, expensiveGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I thank you for the feedback on regards to our Food and Beverage offering, I am happy to share with you that we have some meal plans available for you and your family to enjoy, one of them is the Endless Flavor package in which the guest can enjoy their meals in all restaurants and bars, including the fine dining. We truly appreciate your comments and I hope you will give us another opportunity to welcome you back in the future and tray one of our new meal plans
"Beautiful view and beach"
The service is amazing, the staff made our stay a five star!Genuine Expedia guest review
The most amazing hotel I was ever at.Genuine Hotels.com guest review
"Excellent hotel and excellent service"
Excellent hotel, services are great. Great amenities, great beach. Expenses build up pretty fast, so be careful.Genuine Expedia guest review
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