All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereRetorno del Rey No. 36, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 432 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.8
  • Comfort
    4.7
  • Condition
    4.5
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"Aahhhhh"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The purpose of the trip was for rest and relaxation and the requirements were met. The hotel while a dated meditaranean style offered all the requests we asked. The room was beautiful. The ocean view clear. Housekeeping was on top of its game. Meals and service were perfect. The beach was private and every need was met. My only gripe is that I called the hotel to find out about a shuttle from the airport and was advised there was none. We were surprised at arrival that other hotels provide transposition and we were left to figure it on our own. Only later did I find out that transportation is available
Genuine Hotels.com guest review
3 night family trip Apr 5, 2015
Debie
US
5.0 / 5Outstanding
"Spring break get-away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel. Attentive staff! Great location. We will definitely be back.
Genuine Hotels.com guest review
5 night family trip Mar 8, 2015
Tevin
US
5.0 / 5Outstanding
"Best hotel in Cancun"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Awesome
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
JAE WOONG
US
5.0 / 5Outstanding
"Beach vacay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful white sand beach with turquoise blue waters. Ocean is shallow quite a ways out so you can get in and ride some fairly mellow waves. Very warm water once you are in. Weather was a bit windier than usual but our 8 day stay was mostly sunny and warm. Hotel staff are always impeccable at the Ritz. Breakfast/brunch in the hotel was a good price for $40 and there is a wonderful selection of foods. Ate out 4 times and our fav was Roland's Italian down the street. Many other restaurants within walking distance.Delish risotto and sea food dishes. Had a very relaxing stay and anything we wanted was promptly delivered.
Genuine Expedia guest review
Other trip Feb 1, 2015
Amy
US
5.0 / 5Outstanding
"Pampered"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best service anywhere!
Genuine Hotels.com guest review
3 night romance trip Jan 19, 2015
Tammy
US
5.0 / 5Outstanding
"Absolutely love The ritz Carlton Cancun!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
By far the best hotel ever!! Staff is so helpful, caring, and just plain amazing! Food is excellent, everything is so clean, they treat u like a star..
Genuine Expedia guest review
Other trip Jan 26, 2015
josie
US
5.0 / 5Outstanding
"A week of bliss"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is a great place to park for a week. The beaches in Cancun are superior to those further South. The food here may well be the best in Mexico. The staff here really standout for their quality and ATD. At the RC, you feel rather isolated (thankfully) from the din and drone of the crazier parts of this area. The only negative comment is that they do nickel and dime you at steep premium for all the a-la-cart stuff (drinks, internet etc.)...then again this is a Ritz Carlton what else would one expect?
Genuine Expedia guest review
Other trip Jan 26, 2015
Harvey
US
5.0 / 5Outstanding
"Best vacation ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Treated like royalty. Excellent service. Worth every penny.
Genuine Expedia guest review
Other trip Jan 25, 2015
A Traveler
US
3.0 / 5Good
"this is not an all inclusive!!!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This was presented as an all inclusive it was expensive and we ate out at a grocery store most of the stay. When we weren't tipping the staff they ignored us. $60.00 for breakfast was rediculous!!!
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was unconditionally satisfied with the hotel. The staff was exceptionally friendly and helpful.
Genuine Expedia guest review
Other trip Jan 18, 2015
m
US
3.0 / 5Good
"Old"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Old pool furniture The pool was dirty in the kids area, I didn´t want my son to go in the pool because of it The pool umbrelas are old and they could not be open if it was windy for security reasons, so there was no shade around the pool if we wanted some
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Ritz!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly staff. Very clean room. My boyfriend and I loved it!
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Greatest vacation hotel we have ever stayed at."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would highly recommend this hotel. This is not a party hotel. It's where Adults go to relax and be taken care of, in every way possible. Just wonderful relaxing, enjoyable experience.
Genuine Expedia guest review
Other trip Jan 11, 2015
Riger
US
4.0 / 5Excellent
"Great Hotel in an excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
wonderfull staff Great location Terrible internet - expensive and intermittent
Genuine Expedia guest review
Other trip Jan 5, 2015
Robert
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A perfect week. Sun, staff amazing, room and view excellent. Food fabulous. All in all a wonderful relaxing week.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
3.0 / 5Good
"Beautiful hotel not spectacular customer service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have stayed all over the world in high end hotels and many Ritz hotels in different countries. The hotel was beautiful, the rooms were wonderful as well as the cleaning staff and were done twice daily. The cleaning staff also organized everything in my room along with my toiletries. The breakfast buffet was not only fantastic, but the customer service was spectacular. It was $30.00, but unlimited everything except smoothies. I can't say the same for the beach staff or the the outdoor daily restaurant. Hard to get a drink. Twenty minutes before they even asked us and then it was another 10 for the drink. They did put our towels in the chairs and made headrests with towels on the beach every day when we came down which was nice. The front desk and consierge didn't do a great job of helping us with many things and rude. The Fontina was awesome as well as the service. The Casitas, which also offered an outdoor tent beach dining were good too, but not anything amazing. The pools were too warm and I guess thats an opinion. The beach was fabulous. You would have thought it was an all inclusive hotel where the service usually isn't very great but with everything is a la carte. Ive actually been to some all inclusive hotels that have better service than this Ritz did. If the hotel would have treated us as well as the breakfast staff our stay would have been unbeatable. But definitely not a hotel I would go back to. The Royal Hideaway in playa or the mayacoba are best
Genuine Expedia guest review
Other trip Dec 29, 2014
Mistine
US
3.0 / 5Good
"900 USD for a room and no Internet included"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Poor internet and charged separately for a 900 USD rate per night what a shame
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We recently stayed at the Ritz-Carlton Cancun to celebrate our anniversary with our 1 year-old baby. We found the hotel had all the baby amenities we could need, including crib, playpen, washtub, and even electrical outlet covers. They were also able to provide a refrigerator and electric kettle for storing and warming the homemade baby food we brought from home in vacuum bags. The service was impeccable and everyone really does know you by name.
Genuine Expedia guest review
Other trip Dec 20, 2014
Alex
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a family vacation with adult children and grandchildren. Hotel is definitely "kid friendly". Everyone was wonderful. Food in restaurants was well prepared and delicious. Room service was prompt with hot food hot and cold food cold. Lovely beach and pools and plenty of towels! Would highly recommend to others and definitely would stay here again!
Genuine Expedia guest review
Other trip Dec 6, 2014
A Traveler
US
4.0 / 5Excellent
"Wonderful people, excellent facility."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed here during Thanksgiving break. Wonderful hotel and staff.
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Very good service, very helpful staff.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was best part, akwYs smiling, helpful, friendly with kids. Very nice rooms, akways cleaned promptly and thoroughly. Located on hotel strip in cancun, not great but one of best places to stay. Good restaurants in wLking distance. Drinks are quite expensive, food mediocre. But service makes it up. Ritz Carlton quality
Genuine Expedia guest review
Other trip Nov 30, 2014
p
US
5.0 / 5Outstanding
"Perfect 10 day getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Outstanding service and staff! My expectations were met. Thank you, thank you.
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect Beach Getaway!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Arrived on a Friday and had a romantic dinner our first night. Private Cabana at Casitias... Beautiful. Louis Phillipe was our waiter and was excellent at educating us about the facility and was more than helpful. Dinner at The Club Grill with chef Tyler Thaxton was beyond words. Make sure you eat here. Lounging at the beach was perfect. Sergio was our waiter and he was great. He provided us excellent "local" information and referred us to The Fish Fantanga. A bit of a walk for dinner but well worth it. The Ritz is in excellent condition and represents the old world charm. The staff is nothing short of perfect. They know your name the second you arrive until you leave. Whatever you want they will get it for you. Make sure to hire Lorenzo with the hotels private transportation. He makes the airport pickup and drop off a breeze. You and also request him for any type of tour or transportation away from the hotel. Make sure to visit the Dolphin Discovery. Worth every penny and we had a blast at Isla de Mujeres. A perfect way to spend the day.
Genuine Expedia guest review
Other trip Nov 20, 2014
Jason
US
5.0 / 5Outstanding
"Loved my stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the service. This was an opportunity to truly disconnect and the hotel made it very easy. My only feedback would be the room service. The meals were tasty but not consistent and sometimes not hot. I would definitely return.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"great vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great stay at a great hotel
Genuine Hotels.com guest review
6 night romance trip Nov 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great from the beginning until the end. Can't say enough about the service. Sebastian was the best. We asked for a possible room change because of a paint smell. They gave us a better room and then sent a bottle of wine and a platter of cheese and snacks to apologize. Now that's a 5 star resort!
Genuine Hotels.com guest review
2 night romance trip Oct 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Breathtaking view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the best hotels I ever stayed in the world. The oceanfront room was AMAZING! I could live there!
Genuine Hotels.com guest review
4 night trip with friends Oct 26, 2014
matthew
US
3.0 / 5Good
"Beautiful Place But..."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    -
The Ritz is the Ritz. As soon as you walk in to the beautiful lobby and are greeted by the wonderful staff you say this is why I pay and stay at the Ritz. What you don't expect is the rain that is landing on the beautiful patio to be flooding in to your room. The carpet was saturated and when carpet gets saturated the odor is putrid. Was to tired to deal with it and just slept but woke several times with the smell so bad that I put my head under the sheets. I think they knew the history of this room and that it had happened before because I had an employee walk in to my room but turned around quickly when he noticed I was in there. Overall the place is beautiful and in a wonderful location with amazing views and right on a spectacular beach but just don't go if it is raining!
Genuine Expedia guest review
Other trip Oct 29, 2014
Kevin
US
5.0 / 5Outstanding
"Beautiful hotel and great location in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was exceptional, the pool and beach were beautiful, and the staff were wonderful.
Genuine Expedia guest review
Other trip Oct 28, 2014
Tish
US
5.0 / 5Outstanding
"Beautiful and perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything is what one would expect from a Ritz property. We would definitely visit again. Perfect!
Genuine Expedia guest review
Other trip Oct 27, 2014
Martha
US
5.0 / 5Outstanding
"Honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful time staying the Ritz for our honeymoon! It was very relaxing and all the food was amazing! It went by too quickly, but I will always go back to a Ritz - always the greatest quality and we got a great deal with expedia.
Genuine Expedia guest review
Other trip Oct 27, 2014
Alison
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great hotel, even nicer staff, they truly make you enjoy your stay
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel, slightly overpriced. Breakfast way too expensive. The hotel bar is nice.
Genuine Expedia guest review
Other trip Oct 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything just fine without wifi network service . That was just expensive . They service was very good the hotel was very close to the beach and not too far to the shopingmall . Each attendant was always smiling . People must choice this hotel if been to cancan
Genuine Expedia guest review
Other trip Oct 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Exactly what you would expect for the RItz!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel presents itself in all of the allure and classical fashion that is expected for a Ritz. The marble floors were pristine, the room very spacious, pool area was well maintained. Everything was very clean, bed was extremly comfortable. Staff was very nice, courteous, polite. TV picture quality could have been a little better, sometimes snowy in our room, but could get used to it, and over it as not there to sit in the room. Workout facility was also really nice, could have used a few more pieces of weight equipment for variety, but got what i wanted with the dumbbells. Beach spot was great, could walk out into the water at least a good 30 to 40 yd before loosing my footing. There was a life guard present all times on the beach, felt safe, even from the jet skiers. There is nothing to see in the water for say snorkleing off the beach, just pretty blue water.
Genuine Expedia guest review
Other trip Oct 19, 2014
Chris
US
5.0 / 5Outstanding
"October 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fantastic visit. We arrived early (9:00 AM) and the car from the hotel was waiting for us at the airport. Our driver offered us water for the ride, and we had a very pleasant ride from the airport to the Hotel. When we arrived, our room was not ready yet, so the concierge offered us a complimentary cocktail. We were upgraded to Club Level (!!!!!) and checked in before 11:00 AM. Wonderful experience, we will be going back.
Genuine Expedia guest review
Other trip Oct 16, 2014
Nicole
US
3.0 / 5Good
"Birthday getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Felt like the hotel was a haunted mansion. Furnishing were very outdated. Pool chairs did not match etc. But the service was fantastic. The restaurants were dated also but the food was very good. A little disappointed with this hotel it's getting tired.
Genuine Expedia guest review
Other trip Oct 13, 2014
jessuca
US
4.0 / 5Excellent
"First class but needs a little more convenience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Best service. Needs a little more convenience dining options. Staff went out of way to make thing right. Tennis courts were under repair and they drove us to neighboring hotel to play. Sent flowers and champagne to room as apology. Not a lot of night life. But overall good. Food is expensive but very good. Nice health club. Easy to get places on bus or by taxi. I would recommend. Breakfast buffet was excellent but at $32 per person it should be. Front desk excellent.
Genuine Expedia guest review
Other trip Oct 11, 2014
Hartman111
US
5.0 / 5Outstanding
"AMAZING, World Class Service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
World Class Service from every Staff member, Ricardo, Victor, Marcos, Jose, Rangel, Rasario, Edwardo and the Doorman, The Fantino Restaurant was a perfect place to celebrate our Anniversary, we forgot our Camera but the waiter emailed us a picture he had taken on his own device. We went back 2 days later!
Genuine Expedia guest review
Other trip Oct 5, 2014
liz
US
5.0 / 5Outstanding
"Beautiful Hotel and Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic and Great! For quiet settled guests... Great people and staff Good Sauna and exercise facilities
Genuine Expedia guest review
Other trip Sep 22, 2014
Enjoy
US
5.0 / 5Outstanding
"EXCELLENT AND DIDN'T WANT TO LEAVE!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The entire place was spotless at all times. The staff was just over the top and always went above and beyond at all times to make you feel very important. They always remembered your name. You pay a little more for this hotel but the free perks you get save you money in the end. For instance, the lounge chairs, umbrellas and towels (all of which they laid out for you) were free whereas they cost money elsewhere. They had waiters by the pool and on the beach to make sure you have food or drink any time you wanted it. The room was huge and a lot more space than we needed which was very nice. The view from our balcony was beautiful or the ocean and the pool. The room was always cleaned and out clothes folded at all times. The rooms were quiet and you never heard other guests. The hotel has many restaurants that were just excellent. The beach was private. The chef personally came out and thanked us several times and made sure the food was to our liking. You just do not get the customer service that we experienced here at other hotels anymore. Its was customer service is all about and these people are models of service to their guests! I would pay the extra money and return in a heartbeat!
Genuine Expedia guest review
Other trip Sep 22, 2014
Nancie
US
3.0 / 5Good
"Anniversary trip"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Awful! I thought thè hotel would be better. We had a pillow top mattress. That's what it was pillows! The hotel really needed a shuttle. We rented a car but only used it going there. Then they offered us a van for $20 going back. Terrible getting out of airport .we were sick. The trip was just terrible!
Genuine Expedia guest review
Other trip Sep 15, 2014
Lisa in a chair
US
5.0 / 5Outstanding
"Perfect Vacation in every way."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I would not change one thing about our perfect vacation. Our stay was without a doubt the BEST service I have ever received on a vacation in my life. FABULOUS!!!!!!
Genuine Expedia guest review
Other trip Sep 14, 2014
A Traveler
US
5.0 / 5Outstanding
""the best hotel""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the staff are very friendly, helpful,respectful, professional and kind. The food was wonderful. The beach was very clean, the pool and the hotel. I recommend this hotel to everyone who want to visit Cancun, Mexico.
Genuine Expedia guest review
Other trip Sep 5, 2014
Javi and Fati
US
5.0 / 5Outstanding
"The best service ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was perfect. On time. Attention Clean Nice people.
Genuine Expedia guest review
Other trip Aug 23, 2014
david
US
4.0 / 5Excellent
"The hotel was excellent but the food and the room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was very very good the service is excellent but the food and the snack in the room are really really really expensive I recommend everyone to buy food and water outside the hotel but don't use the hotel restaurant or the snacks in The room !!!
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Ocean view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everyone was extremely nice and pleasant helped me with my Spanish will definitely recommend this hotel.
Genuine Expedia guest review
Other trip Aug 20, 2014
Cherita
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good in all regards. The beach was spectacular. white sand and warm ocean.
Genuine Expedia guest review
Other trip Aug 19, 2014
Mike
US
5.0 / 5Outstanding
"Nice Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice, friendly, clean, food is delicious, but expensive - buffet breakfast $32.00 per person plus tip. Once we tried menu breakfast, we had much less and after all paid more then $80.00 for two.
Genuine Expedia guest review
Other trip Aug 19, 2014
Lena
US
4.0 / 5Excellent
"Nice and very clean rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I thought thru expedia that I was purchasing an all inclusive hotel package until I arrived and was informed they weren't all inclusive. As for the meals in the resturant they were pathetic for the price.
Genuine Expedia guest review
Other trip Aug 18, 2014
David
US
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