Best service anywhere!Genuine Hotels.com guest review
"Very good service, very helpful staff.."
The staff was best part, akwYs smiling, helpful, friendly with kids. Very nice rooms, akways cleaned promptly and thoroughly. Located on hotel strip in cancun, not great but one of best places to stay. Good restaurants in wLking distance. Drinks are quite expensive, food mediocre. But service makes it up. Ritz Carlton qualityGenuine Expedia guest review
"Perfect 10 day getaway"
Outstanding service and staff! My expectations were met. Thank you, thank you.Genuine Expedia guest review
"Perfect Beach Getaway!"
Arrived on a Friday and had a romantic dinner our first night. Private Cabana at Casitias... Beautiful. Louis Phillipe was our waiter and was excellent at educating us about the facility and was more than helpful. Dinner at The Club Grill with chef Tyler Thaxton was beyond words. Make sure you eat here. Lounging at the beach was perfect. Sergio was […] our waiter and he was great. He provided us excellent "local" information and referred us to The Fish Fantanga. A bit of a walk for dinner but well worth it. The Ritz is in excellent condition and represents the old world charm. The staff is nothing short of perfect. They know your name the second you arrive until you leave. Whatever you want they will get it for you. Make sure to hire Lorenzo with the hotels private transportation. He makes the airport pickup and drop off a breeze. You and also request him for any type of tour or transportation away from the hotel. Make sure to visit the Dolphin Discovery. Worth every penny and we had a blast at Isla de Mujeres. A perfect way to spend the day. Read moreGenuine Expedia guest review
"Loved my stay!"
Enjoyed the service. This was an opportunity to truly disconnect and the hotel made it very easy. My only feedback would be the room service. The meals were tasty but not consistent and sometimes not hot. I would definitely return.Genuine Expedia guest review
great stay at a great hotelGenuine Hotels.com guest review
It was great from the beginning until the end. Can't say enough about the service. Sebastian was the best. We asked for a possible room change because of a paint smell. They gave us a better room and then sent a bottle of wine and a platter of cheese and snacks to apologize. Now that's a 5 star resort!Genuine Hotels.com guest review
One of the best hotels I ever stayed in the world. The oceanfront room was AMAZING! I could live there!Genuine Hotels.com guest review
"Beautiful Place But..."
The Ritz is the Ritz. As soon as you walk in to the beautiful lobby and are greeted by the wonderful staff you say this is why I pay and stay at the Ritz. What you don't expect is the rain that is landing on the beautiful patio to be flooding in to your room. The carpet was saturated and when carpet gets saturated the odor is putrid. Was to tired to […] deal with it and just slept but woke several times with the smell so bad that I put my head under the sheets. I think they knew the history of this room and that it had happened before because I had an employee walk in to my room but turned around quickly when he noticed I was in there. Overall the place is beautiful and in a wonderful location with amazing views and right on a spectacular beach but just don't go if it is raining! Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Dear Kevin, thank you for your visit and the many positive comments you made about your recent stay! It is unfortunate that so many good impressions were tainted by the leak. You will be happy to hear that we are reviewing all balconies to take corrective measures. I hope you will visit us again on your next trip to Cancun. Best regards! Marco Ortlam, Hotel Manager
"Beautiful hotel and great location in Cancun"
Everything was exceptional, the pool and beach were beautiful, and the staff were wonderful.Genuine Expedia guest review
"Beautiful and perfect!"
Everything is what one would expect from a Ritz property. We would definitely visit again. Perfect!Genuine Expedia guest review
We had a wonderful time staying the Ritz for our honeymoon! It was very relaxing and all the food was amazing! It went by too quickly, but I will always go back to a Ritz - always the greatest quality and we got a great deal with expedia.Genuine Expedia guest review
great hotel, even nicer staff, they truly make you enjoy your stayGenuine Expedia guest review
Good hotel, slightly overpriced. Breakfast way too expensive. The hotel bar is nice.Genuine Expedia guest review
Everything just fine without wifi network service . That was just expensive . They service was very good the hotel was very close to the beach and not too far to the shopingmall . Each attendant was always smiling . People must choice this hotel if been to cancanGenuine Expedia guest review
"Exactly what you would expect for the RItz!"
The hotel presents itself in all of the allure and classical fashion that is expected for a Ritz. The marble floors were pristine, the room very spacious, pool area was well maintained. Everything was very clean, bed was extremly comfortable. Staff was very nice, courteous, polite. TV picture quality could have been a little better, sometimes snowy […] in our room, but could get used to it, and over it as not there to sit in the room. Workout facility was also really nice, could have used a few more pieces of weight equipment for variety, but got what i wanted with the dumbbells. Beach spot was great, could walk out into the water at least a good 30 to 40 yd before loosing my footing. There was a life guard present all times on the beach, felt safe, even from the jet skiers. There is nothing to see in the water for say snorkleing off the beach, just pretty blue water. Read moreGenuine Expedia guest review
We had a fantastic visit. We arrived early (9:00 AM) and the car from the hotel was waiting for us at the airport. Our driver offered us water for the ride, and we had a very pleasant ride from the airport to the Hotel. When we arrived, our room was not ready yet, so the concierge offered us a complimentary cocktail. We were upgraded to Club Level (!!!!!) […] and checked in before 11:00 AM. Wonderful experience, we will be going back. Read moreGenuine Expedia guest review
Felt like the hotel was a haunted mansion. Furnishing were very outdated. Pool chairs did not match etc. But the service was fantastic. The restaurants were dated also but the food was very good. A little disappointed with this hotel it's getting tired.Genuine Expedia guest review
"First class but needs a little more convenience."
Best service. Needs a little more convenience dining options. Staff went out of way to make thing right. Tennis courts were under repair and they drove us to neighboring hotel to play. Sent flowers and champagne to room as apology. Not a lot of night life. But overall good. Food is expensive but very good. Nice health club. Easy to get places on bus […] or by taxi. I would recommend. Breakfast buffet was excellent but at $32 per person it should be. Front desk excellent. Read moreGenuine Expedia guest review
"AMAZING, World Class Service!"
World Class Service from every Staff member, Ricardo, Victor, Marcos, Jose, Rangel, Rasario, Edwardo and the Doorman, The Fantino Restaurant was a perfect place to celebrate our Anniversary, we forgot our Camera but the waiter emailed us a picture he had taken on his own device. We went back 2 days later!Genuine Expedia guest review
"Beautiful Hotel and Location"
Fantastic and Great! For quiet settled guests... Great people and staff Good Sauna and exercise facilitiesGenuine Expedia guest review
"EXCELLENT AND DIDN'T WANT TO LEAVE!!"
The entire place was spotless at all times. The staff was just over the top and always went above and beyond at all times to make you feel very important. They always remembered your name. You pay a little more for this hotel but the free perks you get save you money in the end. For instance, the lounge chairs, umbrellas and towels (all of which they […] laid out for you) were free whereas they cost money elsewhere. They had waiters by the pool and on the beach to make sure you have food or drink any time you wanted it. The room was huge and a lot more space than we needed which was very nice. The view from our balcony was beautiful or the ocean and the pool. The room was always cleaned and out clothes folded at all times. The rooms were quiet and you never heard other guests. The hotel has many restaurants that were just excellent. The beach was private. The chef personally came out and thanked us several times and made sure the food was to our liking. You just do not get the customer service that we experienced here at other hotels anymore. Its was customer service is all about and these people are models of service to their guests! I would pay the extra money and return in a heartbeat! Read moreGenuine Expedia guest review
Awful! I thought thè hotel would be better. We had a pillow top mattress. That's what it was pillows! The hotel really needed a shuttle. We rented a car but only used it going there. Then they offered us a van for $20 going back. Terrible getting out of airport .we were sick. The trip was just terrible!Genuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for your feedback regarding your recent visit to Cancun. While the hotel does not provide a shuttle service, we do offer private transportation options to- and from- the airport through our Concierge team. I’m sorry that there were some rainy days during your visit and we will look forward to your return in the future. Thank you
"Perfect Vacation in every way."
I would not change one thing about our perfect vacation. Our stay was without a doubt the BEST service I have ever received on a vacation in my life. FABULOUS!!!!!!Genuine Expedia guest review
""the best hotel""
the staff are very friendly, helpful,respectful, professional and kind. The food was wonderful. The beach was very clean, the pool and the hotel. I recommend this hotel to everyone who want to visit Cancun, Mexico.Genuine Expedia guest review
"The best service ever"
Everything was perfect. On time. Attention Clean Nice people.Genuine Expedia guest review
"The hotel was excellent but the food and the room"
The hotel was very very good the service is excellent but the food and the snack in the room are really really really expensive I recommend everyone to buy food and water outside the hotel but don't use the hotel restaurant or the snacks in The room !!!Genuine Expedia guest review
Everyone was extremely nice and pleasant helped me with my Spanish will definitely recommend this hotel.Genuine Expedia guest review
Very good in all regards. The beach was spectacular. white sand and warm ocean.Genuine Expedia guest review
Nice, friendly, clean, food is delicious, but expensive - buffet breakfast $32.00 per person plus tip. Once we tried menu breakfast, we had much less and after all paid more then $80.00 for two.Genuine Expedia guest review
"Nice and very clean rooms"
I thought thru expedia that I was purchasing an all inclusive hotel package until I arrived and was informed they weren't all inclusive. As for the meals in the resturant they were pathetic for the price.Genuine Expedia guest review
"Top Notch Hotel"
As always, the Ritz provides their guest with an amazing and memorable experience. Every interaction with the hotel staff was always pleasent and greeted with a smile and will to accommodate, all to ensure that we are having the best possible time. We are definitely returning.Genuine Expedia guest review
One of the best in my life.Everything was just perfect.Genuine Expedia guest review
"On the beach"
The resort is first class. The location is beachfront. The staff is awesome... Especially the beach staff who takes care of all your needs on the beach...towels, umbrella, food, drinks... They are there to assist with anything you need.Genuine Expedia guest review
"Beautiful hotel on a beautiful beach!"
The hotel is awesome but the service that you receive is the best of the best!!! The only downsides are the prices to eat or drink at the hotel. Breakfast buffet for 2 people works out to be about 30 per person. Lunch for chips & guacamole, cheeseburger & fries, chicken sandwich & chips, & a coke & a virgin piña colada was 72.00. Dinner was over 100, […] so be prepared if you eat at the hotel Read moreGenuine Expedia guest review
We love every minute of our stay. Wonderful people and facilities.Genuine Expedia guest review
"Pampering at its finest!"
The most friendliest staff I have ever encountered! Very helpful with all the plans I had for the week. They were very accommodating with all my needs, as well. The room was cleaned twice daily and the housekeepers do a great job! The beach was perfect -- not crowded --and the guys are always at your service. My stay was one of the best weeks ever!Genuine Hotels.com guest review
"Nice hotel with great beach. Friendly staff."
Enjoyed our stay. Majority of staff is very friendly. Food is great but pricey...Genuine Expedia guest review
"Great Hotel and facility"
The facility afforded me the opportunity for my children and me to relax and bond as family, I work long hours and don't spend too much time with the kids, the facility provided us with the peaceful atmosphere, the surroundings and the staff made it even more special. I will highly recommend the Ritz!Genuine Expedia guest review
Highly recommended, hotel employees are very kind, rooms are really good, amazing viewGenuine Expedia guest review
"Excellent family vacation"
Best location, excellent staff, best service overall. A must return !Genuine Expedia guest review
Great service! Room was nice. Exercise facility was terrific!!Genuine Expedia guest review
Great location with outstanding attention to detail and superb service.Genuine Expedia guest review
"Excellent Service does not cover the old Hotel"
One of the most pampering Hospitality service by staff. Yet it was disappointing to see old worn out furniture along with old decor and artworks. Lobbies furniture been upholster but still ripped and worn out. wood walls are piling and not appealing at all. beach is excellent, pool is good but walls need repair. Hotel is very clean and Staff everywhere […] is just outstanding and they sure go out of their way to accommodate you. Only disappointment was they could not honor our request fro two bed even though we requested to Expedia and called Ritz to confirm. Wi fi was poor and slow Read moreGenuine Expedia guest review
"Cancun at the Ritz-Carlton"
First time ever in Mexico, Cancun or a Ritz-Carlton. The hotel was very nice....not overly posh or stuffy. The staff was available and willing to help with any questions about the hotel, attractions, restaurants, transportation or Cancun area.. As hotels go, prices are inflated at the restaurant and gift shops but that is to be expected and not complained […] about. There were absolutely NO Extra hidden fees or charges at check-out. Great experience at the Ritz-Carlton.....If ever in Cancun Mexico again, we would go back to RC without any second thoughts. Read moreGenuine Expedia guest review
Great hotel, food is pricey. Make sure you understand it's not an all inclusive.Genuine Expedia guest review
Great hotel, excellent staff, excellent beach. I would have liked more food options.Genuine Expedia guest review
The hotel is amazing. Very confortable, clean, friendly and polited staff!!! Perfect!!!Genuine Expedia guest review
We stayed for 12 nights at the Ritz. This was not our first time in a Ritz and we have to state the following: - peronnel is well trained and very friendly and helpful - the standard rooms are outdated - restaurants are very good but really pricy-breakfast costs pp. ....not good compared to other hotels there...ME was way better! - sun chairs are old […] and sometimes broken - fitness facilities are well maintained and well equipped - beach is awesome !!! *** We moved to club level after complaining about somebody vacuuming at 1:00am an people being very loud on their way back to their rooms in the middle of the night....*** - club level rooms are remodeled - club level service is outstanding - AC in upper level is unable to maintain 73F in the summer... even at night. - club level had some dressing requirements for certain events...deliberately ignored by... lets say folks being too much into themselves to care... there are very good restaurants accross the street for a reasonable price. As always, the VIP status with Expedia does not open any door or makes your stay any better..... Read moreGenuine Expedia guest review
"nice hotel on beach"
very enjoyable vacation, the only issue we had was with car rental company (fox) you are notified at fox car rental front desk that you have to purchase insurance per day for your rental which came out to an additional fee of 38.00 dollars per day of rental, wish expedia would have mention that to us before we booked package, other than that cancun […] and ritz carlton treated us very good, relaxing thanks mark Read moreGenuine Expedia guest review
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