"Pampering at its finest!"
The most friendliest staff I have ever encountered! Very helpful with all the plans I had for the week. They were very accommodating with all my needs, as well. The room was cleaned twice daily and the housekeepers do a great job! The beach was perfect -- not crowded --and the guys are always at your service. My stay was one of the best weeks ever!Genuine Hotels.com guest review
The hotel is amazing. Very confortable, clean, friendly and polited staff!!! Perfect!!!Genuine Expedia guest review
"nice hotel on beach"
very enjoyable vacation, the only issue we had was with car rental company (fox) you are notified at fox car rental front desk that you have to purchase insurance per day for your rental which came out to an additional fee of 38.00 dollars per day of rental, wish expedia would have mention that to us before we booked package, other than that cancun […] and ritz carlton treated us very good, relaxing thanks mark Read moreGenuine Expedia guest review
Relaxing Beautiful Beach at the Ritz! Watched the Turtle season laying eggs by our beach!!Genuine Expedia guest review
My experience at the Ritz Carlton Cancun was by far my best stay. The service and all the people that waited on us were extremely helpful, kind and professional. the food at the Grill was exquisite and the meals served on the beach were also succulent. I have no regrets only that the food in cancun is expensive but well worth it at the Hotel.Genuine Expedia guest review
"Great beach, location and service."
We stayed at several 5 star resorts in Cancun and Ritz excelled in some categories but was worse in others. Wins: Service is bar none. Restaurant Fantino at Ritz provided us with the best dining experience we ever had. We ate at best restaurants in Paris, SF, Venice but Fantino really rolled out a red carpet for only $200 for two with wine. Free refreshement […] frescas on the beach and scented towels were a nice touch. The umbrella service was excellent. Location was perfect as its 5 min walk to awesome argentinian steak house Puerto Madera and the marina where they have deep sea fishing charters. I even had the hotel grill the fish I caught! Also important: good crowd. No drunks or ghetto ppl here. Go to live aqua if you want a meat market type of athmosphere. Losses. The pool area is boring and poorly decorated. Its just very average. No swim up bar or nothing like Fiesta Americana had. Maybe thats why its caller fiesta ;). Minor thing but metal keys instead of plastic cards were kind of annoying and inconvenient. The safe in the room was too small and also had metal key and not the code which was extremely inconvenient. They gotta change that for sure. Read moreGenuine Expedia guest review
"Very nice hotel experience"
I would highly recommend this hotel. We stayed here for a week and had a wonderful time. We really enjoyed the hotel facilities, beach and the restaurants. Very impressed with the hospitality.Genuine Expedia guest review
"More Like a 3 star Hotel"
OVERALL: Extremely disappointing stay, especially considering this hotel is rated so high and it's suppose to be a RITZ. The entire hotel and grounds are outdated, in need of repair and maintenance. ROOMS: Room's are terrible, based on location of the south wing of the hotel, ALL the rooms fill up with smoke from the beach restaurant due to improper […] sealing of the balcony doors, at times it was getting so bad it was hard to breathe, when we mentioned the issue to the hotel staff they offered us a Febreze air freshener (I guess that's the RITZ type of treatment). Besides being filled with smoke, bathrooms had a constant sewer smell. It was impossible to take a bath and not feel sick from the smell. Although considering the smoked filled room, smell of the sewer was a refreshing break. FOOD: Hotel breakfast was completely overpriced and terrible quality. ACTIVITIES: Got nickel and dimed for everything. Even kids painting activities by the pool cost $10.00 each time. Very sad considering this is suppose to be a 5 start family friendly hotel. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience at our hotel was not what you had hoped. Please know that I will share your concerns and observations on regards to the smell in your room and the hotel pricing with the managers in charge. Our mission is to ensure our guest enjoy a warm, relaxed, yet refined ambience and you feedback helps us to do just that. Again, thank you for taking the time to let us know your thoughts and concerns.
"Comfortable-Pricey Hotel, Great Service!"
This is a comfortable, beautiful, and pricey hotel, but it was worth. Stayed here for one week at Cancun, Mexico. The service was exceptional and the attention to detail was fabulous!Genuine Expedia guest review
"Hotel like a BOSS!"
Every aspect of the Ritz was top notch. We had one on the newly renovated rooms with an ocean view and balcony. The room and bathroom both displayed luxury decor and finishes. The rooms were always well kept and attended to. Almost every employee knew your name. Having stayed at other top tier hotels around the world, I would have to say the service […] and the hospitality of the staff was above and beyond any other place. From the doormen, the beach and pool staff, front desk and housekeeping...everyone made sure your every need was met. I'd say the only negative about our stay which had nothing to do with the Ritz was (1) with their preferred travel agency company (Olympic Tours). They had incorrectly booked our tour to Tulum and Coba for another day and we unfortunately had to redesign our vacation without these tours. (2) The draw of guests. Believe me I understand the idea of paying a premium to stay at any Ritz Carlton however I am also always humble in my stays and always treat the staff and other guests with respect. I observed many "well to do" guests acting very entitled and down right rude. I observed many talking down to the staff, throwing their their towels or napkins on the floor like it was their home and letting their ugly children run around during the buffet breakfast and in the common areas. To put it simply the place attracts a fair share of lazy rich people. If you can get over that you are good. Read moreGenuine Expedia guest review
"Ritz in Cancun"
Very nice hotel but all meals are al carte, expensiveGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I thank you for the feedback on regards to our Food and Beverage offering, I am happy to share with you that we have some meal plans available for you and your family to enjoy, one of them is the Endless Flavor package in which the guest can enjoy their meals in all restaurants and bars, including the fine dining. We truly appreciate your comments and I hope you will give us another opportunity to welcome you back in the future and tray one of our new meal plans
"Beautiful view and beach"
The service is amazing, the staff made our stay a five star!Genuine Expedia guest review
The most amazing hotel I was ever at.Genuine Hotels.com guest review
"Excellent hotel and excellent service"
Excellent hotel, services are great. Great amenities, great beach. Expenses build up pretty fast, so be careful.Genuine Expedia guest review
"Wonderful week in Cancun at The Ritz Carlton.."
Top notch service from the concierge to the pool staff attendants.. Everyone was very professional.Genuine Expedia guest review
"Very friendly staff!"
It was a good experience overall. Staff are awesome! Housekeeping is great! TD is good. They missed some details during TD service. They removed my bathrobe and I did not get another one. Sometimes they forgot to replenish washcloths. We stayed in 5th floor and the smell when you get off the main elevator is disgusting (pee smell). We needed to use […] another elevator the whole stay to have access to our room (2nd floor) due to this issue. It's unacceptable!! Too bad for a Hotel like this one!! OLD and WORN. They need to remodel the Hotel ASAP. Deep clean is urgent in rooms. Sinks in baths have gross stuff Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for taking time to share your experience and observations about our hotel. I'm glad to see that overall you enjoyed our service as well as the warmth Mexican hospitality of our Ladies and Gentlemen. Your feedback is much appreciated; as we are consistently looking for ways to stay relevant with the needs of our guest, in fact the smell you might have experienced was due to the current remodeling of our guest room and some main areas of the hotel which will be completed by the end of this fall. I will also be sharing your observations about TD service with our Housekeeping director to ensure services are held only to the highest standards. We truly appreciate your comments and hope you will give us another opportunity to welcome you back in the future.
"Distinguished beach hotel"
The hotel is exceptionally designed, located in the hotel zone of cancun, which is a narrow strip of land between the carrebian sea and a beautiful lake separating the area from downtown. The hotel beach is on the carrebian with fantastic facilities, service, plush and pampering surrounding. Really a memorable experience with attention to every little […] detail including regular perfumed cool wettened towels for refreshment of pool and sea dwellers, free Popsicles, and much more :) The staff are friendly, fellow ritzonianz are friendly too, we would definitely come back. Read moreGenuine Expedia guest review
"WE KEEP GOING BACK"
We have stayed at the Ritz Carlton in Cancun so many times now we have lost count, and we will continue to go back because the service is exceptional. It may be their job, but they do it well and sincerely. From the moment you arrive you will be treated wonderfully and they will go out of their way to ensure everything is the way you want it. We always […] stay club level to enjoy the five food and drink presentations they have daily which are included with the extra fee. I also recommend the beach Cabana. It's more that worth the additional charge to enjoy the beds and swinging hammock it includes and the service that comes with it is fantastic. We also always make sure and eat dinner at the Club Grill. Long pants required, but the food is great and the restaurant is classic and beautiful. It's a great place to celebrate a special event. Make sure and let them know in advance and they will more than surprise you. Read moreGenuine Expedia guest review
"Nice hotel. You can't go wrong."
Excellent place to stay. Close to the beach. Awesome Views. Nice clean beach area and white sand.Genuine Expedia guest review
"Outstanding 5-star hotel in Cancun"
We had a great 6-night stay at the Ritz Carlton Cancun during our recent vacation. Everything is first class, facility, service, comfort, food. Highly recommend the 2 AAA 5 diamond restaurants in the hotel: Fantino and the Club Grill. There are no Michelin star restaurants in Cancun, and the highest rated are AAA 5-diamond I think. There is total 3 […] in Cancun, and the Ritz Carlton has 2. Both are equally fantastic. For quality food lovers, you don't want to miss them out. Read moreGenuine Expedia guest review
"Its the Ritz's"
Great stay, the staff was outstanding as they always are. Can't say enough wonderful things about this hotel!Genuine Expedia guest review
"Gorgeous hotel with beautiful grounds and beach."
We felt very pampered and well taken care of by the staff at the hotel. Great location near high-end shopping malls. The hotel was beautiful and we enjoyed lounging by the pool. Ocean was nice but the water is rough.Genuine Expedia guest review
"Very nice hotel with supper friendly staff. Restau"
Great place with very friendly staff. restaurants very over pricedGenuine Expedia guest review
This is the typical Ritz, however the staff and service were off the chart! The food is great with excellent choices of several restaurants and a beach grill that was outstanding. There are umbrellas and cabanas that are on the beach and the beach service is outstanding as well. The water is a beautiful clear turquoise and the sand is bright white!Genuine Expedia guest review
This was our first time to Cancun, but not the first time we have stayed in a 5 star hotel. This was by far the best hotel I have ever stayed at. We spent 5 nights there, price was extremely reasonable for Cancun. Staff were always there to cater to our every whim. Turn down service every night was basically the same as the housekeeping in the am. It […] was really nice to come back to a clean room nearly every time we left. Food very good as well, a little on the expensive side, but the beach and poolside service was hard to turn down. Staff walked around handing outcold, lightly scented washcloths. It was such a treat. Read moreGenuine Expedia guest review
"Nice hotel close to the beach."
Heated swimming pool, very comfortable. Large room, cleaned twice a day. The only thing I don't like the hotel was that the first room they gave to us was probably the worst room in the hotel. It was dark, the ocean view was totally blocked by the trees. Even they changed the room for us after we complained, I still think they should give us a nice […] room the first time. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Thank you for posting this review and sharing your feedback regards the view room, after receiving your review Engineering Team took care of it, they remove the Palm Trees. Please accept our sincere apology; I hope you will give us another opportunity to welcome you back in the future.
The hotel staff were awesome. We visited a couple of other properties in Cancun and none of them could hold a candle to the Ritz. The food was phenomenal but of course expensive. In this case you get what you pay for. Given the higher costs in the hotel zone overall it didn't seem out of line.Genuine Expedia guest review
Service at the hotel was the best, very attentive in all respects from doorman to beach attendants. Hotel room was very comfortable and was a quiet environment. Facilities ranged from luxurious to a very nice bar grill by the beach and pool areas..Genuine Expedia guest review
"Great hotel on the beach"
The staff was excellent and we wanted for nothing. We had a wonderful romantic long weekend. Excellent location for nice nearby restaurants. The concierge picked incredible restaurants for us.Genuine Expedia guest review
"Perfect location, Best Staff ever."
Above Superb Staff in Hotel, out along Pool area, on the Beach etc. Just fantastic.Genuine Expedia guest review
"Good hotel but not 5 stars.."
The staff is Very pleasant and helpful. Wireless $25 a day ? Food institutional. Menus dated and out of style. Lack of creativity and variety especially in local flavors made for very mediocre dining experience. Why would you serve Maine Lobster & Idaho Trout when you have an ocean right outside your door step ? The breakfast buffet was a lot of fluff […] with no items of any real quality - Un ripe fruit, bad coffee, cold waffles for $70 ? The Ritz needs to rethink the culinary program at this property. Rooms very nice. View fabulous . The beach and water make the property. There is a lack of attention to property details that you would expect from Ritz -C. Tattered pool umbrellas, worn out furniture, fuzzy / blown out pool speakers did not impress. As a food service and hospitality professional I was disappointed by this properties missing elements. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, Cancun Dear Mr Rolando, Thank you very much for your detailed comments regarding your recent visit to The Ritz-Carlton, Cancun. We are very appreciative of your choice to stay at The Ritz-Carlton, Cancun, and value your feedback as we continuously strive to exceed the expectations of our guests. I was very sorry to hear that your culinary experience was not what you had hoped, please know that we have already shared this with our culinary team, we will review your commentary in great detail and will work with the leadership of the hotel to make any improvements where needed to ensure that our guest always enjoy the best product and service in accordance with the high internal standards of The Ritz-Carlton brand. I also want to thank you for the positive comments on our rooms, location and staff service; we hope to see you back at our hotel in the future
"AN OLD AND TRUSTED FRIEND"
My wife and I love the ease, convenience and safety of traveling to Cancun and we love the Ritz Carlton there. The staff is always friendly and helpful and the food/restaurants there are fantastic. The Club Grill for fine dining is always a special dinner for us, and make sure you go early to enjoy a drink in their bar. The place is beautiful, and the […] food is amazing. If you love the beach spend the extra money on a casita (your own personal/covered lounge area on the beach), and you will love the personal attention and service. If your like me you will also enjoy escaping from the hot sun from time to rest and relax in your own hammock or bed in the shade. Also, the pool is still close by to cool off as well. Dinner in the "Casita" restaurant there on the beach at night, where they convert the personal lounge's to your own personal dining table on the beach is also a great experience and perfect for celebrating on your vacation. We also love the gym/work out area and the spa. Bottom line, we have stayed there many times because we trust the Ritz Carlton in Cancun and we have never been disappointed there. Read moreGenuine Expedia guest review
"Great hotel. On the beach"
This was our 3rd time to stay at the Ritz Carlton. We had another great stay. The reason for this stay was the excellent staff taking care of any need we had. The pool staff was beyond wonderful. They take a very personal approach to your comfort. If you take the time to get to know them they will far exceed your expectations. We only stay at the Ritz […] anymore because we are family. Read moreGenuine Expedia guest review
The Concierge Ms Yoko Nambo is exceptional at her hospitiality, preciseness, good recommendations and promptness. The staffs on the beach and poolsides were exceptional and excellent service. The breakfast bruch had wide variety of choices and the attentiveness of the staffs were phenominal.Genuine Expedia guest review
"Overall a great stay, with a few small issues..."
The hotel was beautiful and the service was wonderful. It was on a perfect stretch of beach. They offer a terrific breakfast buffet and we highly recommend the tequila tasting they offer. We did have a few issues, however, which dropped my overall rating from a 5. The music from the bar one night was so loud it sounded as if it was in our fifth-floor […] room. Luckily they didn't have the show every night. Also, there was a huge leak from the shower in the room above ours, and it took two days to get it fully fixed, rendering the bathtub in our room unusable. While these things happen I wish it had been fixed more quickly or they had at least offered a small token of compensation. Overall, however, it was a great stay. Read moreGenuine Hotels.com guest review
This was my Second stay here and it's absolutely not my last!Genuine Expedia guest review
"Outstanding hotel and service right on the beach!"
The hotel is lovely, the staff gracious, and the setting perfect.Genuine Expedia guest review
From the time we entered the hotel until the last minute of our departure we were treated like royalty. The staff could not be more accommodating. The facilities were beautiful and by far exceeded our expectations for Cancun but were consistent with the Ritz standards.Genuine Expedia guest review
"Top notch, great weekend getaway"
Service from the concierges was great, beds were very comfy and bathrooms were a good size. We loved the mini tamarind and lemon popsicles on the beach. Live music on Saturday night with Barry "Ivan" White was very enjoyable and entertaining; he really knows how to make it fun and create an atmosphere. Food and Beverage were spendy, as noted by other […] reviewers. We took a $20 taxi ride to Mercado 28 in town and ate a $5 Mexican breakfast with the locals. Read moreGenuine Expedia guest review
"nice view, wonderful hotel"
I love the hotel so much. The beautiful view out of my window. Great service really pleased me.Genuine Expedia guest review
too overpriced but good experienceGenuine Expedia guest review
Amazing service. Best hotel with best service. Clean and wonderful.Genuine Expedia guest review
Classic Ritz experience. The service was impeccable, food was outstanding and the setting was breathtaking. Even after 20 years the facility is classy and well kept. Great getaway for two or the whole family.Genuine Expedia guest review
Just beautiful and best service everGenuine Expedia guest review
"elegant comfort with your own beach!"
The Ritz Carlton was wonderful! Extremely nice staff and helpful concierge. The restaurant prices at the hotel were steep and staying in the resort area doesn't give many options for more affordable food choices within walking distance. With that said, the food was excellent and the drinks plentiful! Beautiful place and I'd return.Genuine Expedia guest review
"Best on the Beach"
Best resort in Cancun. Exceptional staff, facilities and restaurants. Service was flawless and the location was the best in Cancun. Hard to beat for the overall price.Genuine Expedia guest review
"if you have plenty of money I would recomment stay"
if you like to save money don't stay there. Its too expensive, they over charge for everything ,even things that should be included. I did not like the $20.00/day charge for wi-fi and the $35.00 per person for breakfast buffet, etc. I could mention other things be you get the picture.Genuine Expedia guest review
"Great room but noisy patio door"
We really enjoyed the staff but the patio door in our rattled from the wind, which was very frustrating at night. The hotel was quiet and has a nice pool. Within walking distance is The Distillery, which is a must for dinner and margaritas. Other than the door rattling the hotel was nice and located on a beautiful beach!Genuine Hotels.com guest review
"Everything was perfect"
Great hotel, beach, attentive staff! Do the culinary experience in their Viking Kitchen - it was a blast. The Casita dinner is a great romantic experience an worth the extra $. tough to leave...Genuine Expedia guest review
"Great for a needed long weekend getaway"
Impeccable service. I especially loved that someone was always available to set you up with chairs, towels, umbrellas at the beach or pool. Room service was great; they even provide a table for you. We had a great time here for a long 4 day weekend. Several great restaurants within walking distance, and a very quick taxi ride to clubs, shops, etc. Seems […] to be kid friendly, as there were a lot of kids here, especially for October. The only thing I did not like about this hotel is that the walls are paper-thin. You can hear EVERYTHING your neighbor is doing. Bring a pair of earplugs and you will be just fine. Read moreGenuine Expedia guest review
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