"Nice hotel and great service"
This was our third experience at Ritz Carlton and we are never dissappointed. This facility although is a little old is very well maintain. We love the fact that they have live music at the lounge at night we danced and had a great time. Also the hotel have other amenities like dinning with the chef and Tequila tastin we did both and we highly recommended […] it was a great experience. The rooms are big and comfortable, the service impeccable. The food one of the best we tried. The only suggestion we have for this hotel that we found in other Ritz that we stayed and not in this one is they should receive their guest with a welcome drink. Nobody was at the entrance to welcome us. We really enjoyed our stay and can't wait to go back. Read moreGenuine Expedia guest review
"excellen service, great food"
The club level is the way to go. For a little extra get food and drinks all day everyday this makes this hotel like all inclusive with the best quality .Genuine Expedia guest review
"It was good but could be great"
I spend 4 days/3 nights at RC Cancun with husband and kids. It was a very good weekend after traveling around Yucatan Peninsula. We used the beach facilities but can not forget to reserve the cabana far in advance. It worth every penny. The beach service, the hammock, the breeze and the view, EVERYTHING perfect. The spa is also very good. It was only […] a pity the jacuzzi and the steam room is divided men/women. So I could not enjoy it with my husband. I don't know if we had a couple massage this could be done together or not. Any how the staff was very kind and provide a great service. Breakfast room is spacious and if you like also to try the local taste this is the place to be. On Sundays there is a station just for tacos on demand. Delicious. Do not miss the Casitas restaurant. Very romantic. Loved the live music at the lounge area. The CON: Internet. For a such pricy hotel the 'free' internet was almost never available, forcing you stay inside the bar area to get a signal, and you feel almost forced to ask for a pricy soft drink. Why not just add 20 buck in the fare and have it free 24/7? Please explain the logistic of this. Read moreGenuine Expedia guest review
Service is very friendly. Great location- nice pool service and great foodGenuine Expedia guest review
"Awesome staff and food. Amazing beach"
A must do! Our first trip to Cancun and we loved it. We were treated like royalty. Great location! Within walking distance to shopping and food, short can ride to downtown area. Eat at Harry's across the street. It's pricey but worth it.Genuine Expedia guest review
"Excellent place to stay at for your vacation."
The service was impeccable. Excwllent staff. Hotel environment was also excellent.Genuine Expedia guest review
"A bit stuffy for my taste"
They still use metal keys for example. The foodfor lunch is traditional hotel fare for lunch but overpriced. At night their french restaurant was decent. The beach is incredible and the staff is super friendly. It is not for every one but if your idea of a getaway is to be mostly in your room and enjoy its comforts them you will love it here.Genuine Hotels.com guest review
"Great location, beautiful property."
I had plan this trip with my siblings as family reunion, we had total of 5 rooms including 2 others not booked with Expedia and couldn't be more happy for choosing this beautiful hotel. From the moment we arrived until our departure everyone in staff was so courtious and helpful, from the doorman, front desk, room attendant , waiters. We absolutely […] love it ! Read moreGenuine Expedia guest review
"Bety nice hotel"
The hotel is very nice, we had a great vacation, staff is excellent, Suites are very comfortable, great space, very well mantained.Genuine Expedia guest review
"Gorgeous hotel with private beach"
We stayed here for our honeymoon and had an amazing experience! Expensive,,,but so worth it! I would definitely recommend this hotel! We also witnessed sea turtles coming ashore to lay eggs literally two feet from us! Awesome hotel and staff!Genuine Expedia guest review
"Amazing hotel right on the beach!"
Great staff, room, facilities and service! The people were so nice and the view from our ocean front balcony was awesome; made relaxing, that much more "relaxing!" I don't think you can go wrong staying at The Ritz Carlton! I would definitely stay again without question! Cancun was really fun! The people are kind, the ocean is picture perfect and not […] cold to swim in at all! We did several activities and all of them exceeded or expectations! Easy to book the tours and they pick you up in the hotel lobby so you never have to worry about transportation -bonus! If you've never been to Cancun you won't be disappointed if you go. If you don't go, you're missing out on a wonderful vacation! Read moreGenuine Expedia guest review
"Excellent service, beautiful views"
Just returned from a 7 night stay on the club level. Incredible service from kind and courteous staff.Genuine Expedia guest review
"Ritz has gone down in level."
Hotel needs remodeling! The hallways were humid and hot, some areas smelled like urin! Gross! Very disappointed! For the amount of money you pay it's not worth it anymore! Pool was always dirty! Food on executive levels very disappointing! Same thing everyday and no culture food! I recommended the beloved hotel! Even being all inclusive, beats the ritz […] in food and service! Read moreGenuine Expedia guest review
The staff at the Ritz-Carlton in Cancun were fantastic and hotel facility was also fantastic, Will go back again.Genuine Expedia guest review
"very good experience"
staff was superb, concierge very helpful. one of a few non-allinclusive hotels left in cancun. life guards were very conscientious in a very turbulent tide.Genuine Expedia guest review
"Luxurious hotel with perfect layout beach access ."
Great food... Even at the outside bar grill. The waiter Moises provided great service. He was superb!!! Front desk was very professional and pleasant. I enjoyed being able to get the same great service even out at the beach with having your cold drinks brought out constantly to you. They were always making sure you were content.Genuine Expedia guest review
"Everything is great, except wi-fi"
Everything is great, really great. Really don't know why wi-fi charges 20 USD per day. It is already 21st centuary.Genuine Expedia guest review
"Great service from staff, great location."
The hotel service, SPA and tennis facilities are good. The best restaurants are just walking distance from hotel.Genuine Expedia guest review
"Wonderful resort in Cancun"
This was one of our best family vacations!! The resort is lovely, the food is good and the hospitality/service the staff at the Ritz Calrton Cancun provides is amazing!! By far what made our trip so memorable and enjoyable was having such fantastic people at the resort make sure we were made to feel at home and have all the luxuries we want. We are […] definitely going back! Read moreGenuine Expedia guest review
This is a disappointing representation of the Ritz brand. This investor owned hotel is in need of a complete refurbishment, not piecemeal fixer ups.Genuine Expedia guest review
"Excellent attention and service"
Excellent all around personalize attention to every details. Including cold hand towels while at beach and fruit popsicles on the house.Genuine Expedia guest review
This hotel is truly amazing. I have stayed there at least 7 times and never had a bad experience. Cancun is beautiful and the people are extremely nice. I have never had any bad experience in this hotel. It is by far the most beautiful hotel in Cancun. Everyone treats you like a royalty.Genuine Expedia guest review
"It was awesome!!!"
Lovely staff, hotel, beach, etc. Food was amazing, we had breakfast included in our plan and it was delicious. Very well situated in Cancun. You could easily walk to restaurants during the evening.Genuine Expedia guest review
"First Time at This Hotel -- Awesome, Will Return!"
Long story short -- awesome experience. A lovely hotel steeped in the culture of the country which is nice, however, the staff is what makes the experience memorable. While all hotel staff members were great, I could reel off about 10 names of hotel staff that were truly extraordinary (and if you knew me you would know that I can be critical of service). […] The staff is one of the main reasons why we will return. We will also return because the hotel fronts the beach. You can't help but see that gorgeous water just outside the hotel. Food and beverage is another reason ... it's lovely (and delicious). The menus are balanced, the presentations are beautiful and the flavors of the various items we ordered rewarded our selections. Of particular note: Fantino, one of the two fine dining restaurants. If you have an appreciation for European cuisine and the fine dining experience, you'll want to dine here and, that said, you'll know the evening has the potential to be moderately expensive to expensive. Overall, The Ritz-Carlton, Cancun offers a guest experience that is truly memorable (to the favorable skew), however, one must be prepared to pay more for that experience. Best of luck to you. I hope your experience is as favorable as the one I just had at this outstanding property. Read moreGenuine Expedia guest review
"The best, relaxing vacation at Cancun, Mexico"
We stayed in the club level and the staff was excellent and nice . It was my daughter's birthday and they did everything to please her to make her day the best.Genuine Expedia guest review
"We have stayed here before and always return !"
THis is our 4th time here at the Ritz in Cancun and without a doubt, we will return. Great location. The staff go above and beyond to make sure you have everything you need.Genuine Expedia guest review
Great customer service, food is excellent overall best vacation ever!!Genuine Expedia guest review
"Nice hotel it has everything!!"
My family and me were habppy. Everybody had excellent attitude. The restaurants have excellent food, the cheff is wonderfull.Genuine Expedia guest review
"The Cancun Ritz"
Beautiful hotel, the very best of customer service and the dining was among the best we have experienced. WONDERFUL experience that we would highly reccomend!!Genuine Expedia guest review
"Unbelievable experience and service. Five stars"
Went for a short three day vacation for my wife's birthday and had a fabulous time. The service rivals any experience we have ever had. Enjoyed the spa and dinner on the beach. First class facility and amenities. Staff bent over backwards to see that our short stay and celebration were unforgettable. I have no idea how anyone could give this facility […] les than a five star rating. Read moreGenuine Expedia guest review
"Nice and quiet"
We had a great time to stay at the Ritz Carlton for our honeymoon. The hotel's staff were so friendly and helpful. It was quiet and relaxing for both of us. We will definitely consider it again next time when we are in Cancun.Genuine Expedia guest review
We are return customers and this year like last did not disappoint. This is the first time traveling with our baby and the hotel definitely caters to families. The cleanliness of the room and hotel was excellent, the staff very friendly and helpful, and the food very good. The hotel is located close to shopping and other attractions.Genuine Expedia guest review
The Ritz Carlton as always has been a great experience, We enjoyed the stay a lot. The room were kept very clean and the service was superb. I would recommend this hotel to everyone who wants to enjoy a great vacation in a top quality hotel.Genuine Expedia guest review
Located on the most pristine beach location in the hotel zone in Cancun, the Ritz Carlton provides the best of everything. Outstanding service, amenities and food. This is not the place to go on the cheap. You get what you pay for, which is excellence. The best dining experience in Cancun is at Fantino on the Lobby Level. Try the Club Grill for a more […] casual dining experience. Dine inside or outside, or beach front at a variety of restaurants. Centrally located to all shops in the business district. What makes this resort truly special is the people...the staff is top-notch. My wife and I travel the globe and stay at Ritz Carltons, this is one of the best managed and cleanest in the brand. The beach is stunning, white sand and crystal clear blue waters. You will not be disappointed. Read moreGenuine Expedia guest review
Excellent service everywhere in the hotel, poolside, and the beachGenuine Hotels.com guest review
"Upscale all the way!"
My husband and I went to Cancun and had our first experience staying at the Ritz Carlton. From the moment we walked in the door of the hotel, we were treated exceptionally well. We were checked in with no wait at all long before check in time. We were also upgraded to an ocean front room. The room was spacious with elegant furnishings. The beddings […] were changed daily and the maids paid attention to details..like filling up the ice buckets, extra towels and turndown service. The restaurants on site were fantastic. Breakfast was about 30 us dollars daily. Try the waffles. They were great!!! We had dinner at Fantinos and it was like nothing we had ever experienced before. Very very upscale. Chairs and umbrellas were always available at the pool. The attendants would escort you to your location and set up everything. There was somebody always making sure that your order was taken or that you had everything you needed. The service was impeccable. We will definitely be back!!! Read moreGenuine Expedia guest review
"Good hotel with impeccable quality of staff"
Good hotel with impeccable quality of staff members going the extra mile. Excellent breakfast, great children programme and excellent gym and SPA facilities. Room rates are very affordable though food and wine rather expensive.Genuine Expedia guest review
"some tips for your trip"
Probably one of the best experiences I had. Excellent service, very very cool ocean view, nice warmed swimming pools (my son really likes it). A few tips: 1. It is worth the extra $ to update your room: you will get a much bigger patio and a much better ocean view (although all rooms face the ocean, the angels are different). 2. If you have an Asian […] tongue, the restaurants in this hotel might not fully satisfy you. They only have a sushi bar. But, if you walk 5 minutes to JW Marriot (very close to , they have two Asian restaurants). 3. There is a guy selling necklace on the beach. I bought 2 necklaces for $10. Later on, I found the quality is so high (actually much better than those in the fancy stores, in my opinion). 4. So coconut trees in the hotel. Pick one coconut and ask the chef on the beach BBQ restaurant to open it for you :-) Read moreGenuine Expedia guest review
"A small trip to transform this hotel stay"
Make sure you get the Comfort-You package. Transforms the hotel stay.Genuine Expedia guest review
"Ritz Carlton Cancun - Awesome"
Ritz Carlton Cancun provided my family with superb service. The family had a wonderful time relaxing and enjoying the amenities of the hotel. The club level staff were very caring to our needs. It's nice to know that they are fully prepared on the tasks at hand especially identifying who their guests are. They know who you are before you know that they […] know who you are. Being it is a luxury hotel, Ritc Carlton Cancun provided the best food and drinks to the family. This was our second stay at the Ritz Carlton Cancun. We look forward to going back in the future. Read moreGenuine Expedia guest review
"Cancun with style"
I rented a suite (room 3023) which had a gorgeous view! It is hard to get something better than the Ritz experience at Cancun. I highly recommend dining at "Las Casitas" even though they charge you USD100 for using it. I sincerely recommend that couples with young children don't come because they cannot enjoy dining at night, swimming in the ocean and […] other amenities Read moreGenuine Expedia guest review
"Great Hotel, Great Resaturants, Pricey"
Overall, fantastic. We wanted to stay at the Ritz for the last night of our honeymoon and it was awesome. The weather didn't cooperate but the outdoor bar was still open in the sprinkles and still serving margaritas to enthusiastic guests. The in-hotel restaurant and bar was fantastic also - jazz pianist playing during dinner. Great meal and atmosphere. […] All that said, we probably spent more in one night than we did in the previous eight days. Read moreGenuine Hotels.com guest review
"Top hotel pick ever"
I went to Cancun alone and had an amazing time, this hotel is in a perfect location to everything I got on the bus and went to the markets and very good restaurants. The ritz Carlton Cancun is the best hotel location in cancun. Staff is helpful and amazing and you can't ask for the most beautiful views in the mornings. My room had a balcony right off […] the ocean the most amazing trip thus far. Read moreGenuine Expedia guest review
We had great time at this hotel . It's very nice for familiesGenuine Expedia guest review
"Great place to stay."
Great hotel, they treated me very well. No complaints.Genuine Expedia guest review
"We will go back!"
Very enjoyable stay...staff always ready to serve with a smile...easy access to dining, pool & workout facilities.. would stay again!!!!Genuine Expedia guest review
"Great experience at Ritz Cancun"
I rarely give all fives but Ritz Carlton Cancun deserves it. A beautiful, elegant hotel with a spectacular beach. Very professional and very welcoming (naturally so) staff. Really, nothing to complain about. Topped my previous Ritz experiences.Genuine Expedia guest review
"You are going to love every minute of it!"
If you are looking for an paradise, this is the place! We love every second of it and we were sad to go back home. The people that work in this hotel are top notch, they will go out of their way to make you happy. This place is totally worth every penny. Their is a view to the pool and the beach from every single room. Our room was cleaned twice a day! […] If you want peace an quiet and are looking for an oasis, this is the place. I can't wait to go back, I'm completetly in love with this hotel. Read moreGenuine Expedia guest review
"Great hotel for families!"
Great service at the beach, pool, and in the hotel. Very professional and helpful. The hotel is great for people not looking for the party atmosphere in Cancun, yet it is only a 10 minute cab ride to the clubs should you want to experience that party atmosphere.Genuine Expedia guest review
"I will return"
Great service. The hotel staff even tracked me down on the beach to ask if there was anything more they could do for me. Pool & beach area were not crowded; there was always chairs & umbrellas available at no additional cost. The shopping area was a bit of a walk - it was across the street from the Westin. Food in the convenience store in the hotel […] was priced too high, but there was a pharmacy nearby that sold a few food items. Read moreGenuine Expedia guest review
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