Stayed on a quick business trip good for crew guys.Genuine Hotels.com guest review
The coffee pot had not been cleaned in a week it was nasty.and th hotel is really oldGenuine Hotels.com guest review
It was terrible!Genuine Hotels.com guest review
"Worst hotel stay ever"
Front desk is not polite, no exhaust fan in restrooms, can hear all the noise from others rest rooms, complementary breakfast sucks, away from city, desserted location..Genuine Hotels.com guest review
"Good location, Bad Rooms"
Went to Hot Springs for a quick weekend get away. Price was a little high for the room. It had a good location just a 3 min drive to downtown. My biggest complaint is there were maybe 6 rooms being occupied and we were right next door to a family with screaming kids which made for a very unpleasant stay.Genuine Hotels.com guest review
"Very Good place to stay"
The room was very nice and the service was very good. The breakfast was simple but it was also very good. The location was perfect for my needs and the only problem was the showers were made with no place to put the soap or shampoo. They had to be kept on the floorGenuine Hotels.com guest review
"Customer service very LACKING."
It took 20 mins for us to get checked in bec the desk attendant (karina) was too lazy to check the fax machine 2 feet away from her. We showed her conf #s, e mails from expedia, called expedia and THEN "oh....I have the fax here". Our 1st day there, maint staff claimed that they were short on clean towels (1hr wait) but there were only 9 cars in the […] PL. Bed was warped, had to change rooms, shower had the water pressure of a spray bottle. Room was clean and had good amenities (fridge, micro, recliner) for the price. Breakfast was decent (continental) Good location too for the $$. Not far from downtown. The guy who worked the night shift (10/24) had good customer service. Invest about $3,000 for minor repairs & this could be a really nice INN. Read moreGenuine Expedia guest review
It was ok.. The coffee maker and hair dryer didn't work..;(. I killed several bugs/ spiders ..Reason we stayed there was a smoking room.. It was a ok visit ..good location..Genuine Hotels.com guest review
"Hotel Okay but have seen better."
The only real problem was that I could not get Wi-Fi to work no matter how hard I tried. The breakfast buffet was only so-so, not nearly as good as the Quality Inn I stayed the night before.Genuine Expedia guest review
The room was not clean rust , paint falling offGenuine Hotels.com guest review
I was surprised at the good breakfast that was there. I have been to other "continental" breakfasts hotel and was lucky if I got some cereal. Here they had cereal, bagels, donuts, fruits, and a waffle maker! I was very impressed!! The staff was very friendly!Genuine Hotels.com guest review
"Hotel near hot springs convention center for bike"
Arrived on that Thursday for 3 day weekend stay. The staff was polite and our room was ready.room was clean and already had a/c on so room was cool upon arrival. Had all the supplies needed for a good stay. Housekeeping staff kept room clean. If we needed anything extra they brought it right up. I would stay here again and recommend it to our friends […] . Price was good too Read moreGenuine Expedia guest review
"Close to convention center"
Was close to our reason for being in town. Able to book our room same day. Biker friendly.Genuine Hotels.com guest review
"Out of the way, clean, but not great neighborhood"
Room was clean and comfortable, no extras. Tried to go for a run in the morning but no side walks and obviously not a very good neighborhood. Had people talking and yelling outside our room for several hours at night, made it hard to sleep.Genuine Hotels.com guest review
"Nice place to stay"
We arrive late to the hotel and quickly got to our room. The person at the front desk was bashing Hotels.com and other similar sites. He said that they put things on there that they do not have. We were not interested and just wanted a bed to sleep in. The hotel itself was nice and they were giving away water to customers. They did not have ANY ice […] machines. They had a cooler with some ice in it at the front desk. Plenty of parking and it was quite. We would stay here again. Read moreGenuine Hotels.com guest review
Staff was very friendly. I accidentlyleft my make-up bag and a pair of ear rings on counter. Staff found us while we were eating breakfast and gave me my bag but said they didn't find my ear rings ??, The earrings were just giving to me by my pastor wife for my birthday so they meant alot to me. Complementary breakfast was the best I've ever had at […] a hotel. Food area was clean. Read moreGenuine Hotels.com guest review
"Very Nice. Pleasantly surprised"
The hotel was great and I was very pleasantly surprised considering I had never stayed at a Red Roof Inn before. The room was quite nice, clean and the breakfast was good too. Will Definitely be booking here again.Genuine Hotels.com guest review
"Don't let the outside fool you"
The first room did not have a phone, internet did not work, TV did not work. Plug in outlets did not work and the fire alarm had been ripped off the wall with naked wires hanging out of the wall.Genuine Expedia guest review
"I'd try somewhere else"
I was disappointed. On the surface everything was fine. But, the room had a weird smell. There was a housefly problem. (The pool was huge!) But, it just didn't feel comfortable. It wasn't far from Hot Springs N.P., so I thought we'd give it a try, but the tourist area of this town is pretty small, so I would definitely move in closer.Genuine Hotels.com guest review
"Nice view of mountain tower!"
We stayed there on July 3rd and the lady at the desk was so friendly and funny!!! The room was somewhat in need of air conditioner repair!!! ( It made a rattling noise all nite) The mattresses were slightly to hard for our comfort!!! ( Everyone woke up with sore backs) All in all, we enjoyed our visit !!! Wished it would've been closer to downtown! […] !! Read moreGenuine Expedia guest review
"Hotel ok, other guests no so much!"
Room was a little worn, but clean. There were other guests on our level who hung out on the balcony outside our door drinking beer and partying with a group of females who did not appear to be hotel guests. At one point police were in the parking lot with lights flashing. The next morning we were told by a guest that tools had been stolen out of his […] work truck! Very unsettling! Read moreGenuine Expedia guest review
Upon arrival, I found that the hotel had no record of my online (and pre paid) booking. I paid again and told the clerk that I would come back later to get everything straightened out. The clerk, Cody, was very helpful in contacting the online agency. However, the amount I paid to the online agency hasn't been credited to my account as of yet. This […] gives me an overall negative impression of the hotel. They shouldn't allow less than reputable agencies to represent them. Our room was on the top level and there an overwhelming smell of urine coming from the stairwell. The outside door to our room had a huge crack which let in sunlight and a big spider. The toilet was "slow" and the chain broke but I fixed it. No microwave. The beds were comfortable and the room was very clean. Typical hotel breakfast and the pool area was nice. It was comparable for the price....I've stayed in much better and much worse. Read moreGenuine Hotels.com guest review
"Just drive to the mountains"
Check in was fine. Clerk was nice. Got in room, and toilet wouldn't flush, and most of lamps wouldn't work. They moved our room, which they didn't help with. New room was supposed to be non smoking. Smelled of smoke. Noisy due to traffic. Not recommended.Genuine Expedia guest review
"nice hotel close to water park"
quick check in and out love the outdoor pool and room was at good rateGenuine Expedia guest review
"Decent hotel, rocky neighborhood"
The room was clean and decent. A little behind the times, but in good shape. Service was pretty decent and staff was very nice and respectful. The neighborhood is a little rough, out on the edge of town. Good for a pass through trip, but less good for a vacation or a long weekend.Genuine Hotels.com guest review
"Better then Knights INN in Hot Springs,Ark"
Beds were very hard. Ac was not working right. But it was much better then Knights INN In Hot Springs, Ark. Y'all should take them off your site. If I can find a place to rate them I would love to.Genuine Expedia guest review
We were disappointed not to be able to have a room on the first floor. All four of us were between the ages of 70 and 85 and climbing stairs with luggage was a challenge. Other than that the room and breakfast were fine.Genuine Hotels.com guest review
No paper receipt and the reportedly emailed receipt has not appeared. Wifi is weak and connection was iffy. Those two insure that I won't be back.Genuine Expedia guest review
I booked a king sized room. Later I booked an additional night and we were given a room with 2 full sized beds that was handicapped accessible. No bath tub. We were told it was the fault of Expedia and they wouldn't change our room. There was tape on the ceiling in the shower. In the middle of the night of our 2nd night, there was a lot of commotion, […] cursing and door banging. About the time I decided to call the front desk, it subsided. Not much to offer on the continental breakfast either. Large area in the bathroom that had the paint peeled off. Read moreGenuine Expedia guest review
"Too Much noise"
My husband and I stayed two nights. Both mornings at 5:30, we will awaken from noise from the other guests. Some migrant workers were staying there. Their ride picked them up around 5:30. They were staying in the rooms on each side of ours and other rooms. They were talking extremely loud and their ride was honking the horn. It was very disturbing. […] We spoke to the young woman at the check out desk. She kept making excuses and trying to explain away the noise. I'm not sure she even believed us. We won't stay again. Read moreGenuine Hotels.com guest review
Room was nice. Bed was super comfortable. Staff was quick and helpful. Wifi was free and awesome. If it was summer time, the pool right outside of my room would have been perfect.Genuine Expedia guest review
We were disappointed..the picture on the website is very misleading. The room is about as big as a very small bedroom...no room to walk around furniture, the recliner was propped against a wall because it was broken, the lamps either didn't work or had broken bulb sockets, the vanity counter over-hung the toilet which made it difficult to sit/stand […] without hitting the corner/edge of it, the wi-fi didn't work and there is no clock/alarm in the room. The room was clean, and the staff is nice, but overall, would not recommend it to anyone. Read moreGenuine Hotels.com guest review
"ant spray smell"
And contemptuous staff. Good for overnight but nothing elseGenuine Hotels.com guest review
Not bad. Staff super friendly. No real problems. Room was missing furniiture, but they are obviously in the middle of renovations. Would stay there again.Genuine Hotels.com guest review
"Reasonable and clean"
If you are looking for a good place to stay for a reasonable price, then will suit your needs.Genuine Expedia guest review
We've stayed in this motel before, and were equally impressed this time. It's in no way fancy or modern, but if you're looking for a reasonably priced CLEAN and SAFE motel, this is the place to be! Easy access to downtown via a side street (Coy St.), and the friendliest staff you've ever met!Genuine Hotels.com guest review
"Ok for what we paid for"
We enjoyed our stay although it was only one night. The room was OK. Not great. There was a broken chair in the room. The bed frame was just some wood nailed together and covered with a dust ruffle. The girl at the front desk was very rude and seemed annoyed when i was asking questions about the areas attractions. There could be some updating done to […] make the hotel nicer looking. Read moreGenuine Hotels.com guest review
Pretty good place to stay considering the price. Really good location close to the Jeep ParkGenuine Hotels.com guest review
Reasonable price with all facilitiesGenuine Expedia guest review
Room had a very strong, sweet odor, like they used a heavy spray to cover up other odors. Not good... spray was obviously something toxic that should not have been used.Genuine Hotels.com guest review
It was a nice hotel, the rooms were clean and the staff was friendly but the beds were very uncomfortableGenuine Expedia guest review
"Too far from downtown"
It was very good for the first time being there.Genuine Hotels.com guest review
"GREAT place to stay!"
We were very pleased. The room was clean and comfortable; the staff attentive and pleasant. The continental breakfast was very good, with fresh fruit and the highlight, fresh waffles. The pool is a good size, and was not freezing (which is often the case for outdoor pools). The only issue we had was that (due to the early morning sunshine and very large […] outdoor-facing window), it was hot in the breakfast room. The staff had two air conditioners set low in there, and were obviously trying to remedy the situation. I suggested a large floor fan to circulate the air and "help" the air conditioners, (which the staff member immediately said she would bring to management's attention). No complaints; would stay there again, for sure! Read moreGenuine Expedia guest review
Room had a musty smell in the bathroom. The attendant re-assigned our room to someone else and they came into our room while we were resting in the bed. Then we were locked out of our room because the attendant deactivated our keys. Downtown was not as close as described, but close enough not to matter.Genuine Hotels.com guest review
"Red Roof Inn Experience"
The location was very convenient, the exterior facade was attractive.Genuine Expedia guest review
Stay was fine.Genuine Hotels.com guest review
Our stay was great, the rooms were ready early, which is always a plus, the continental breakfast was great too, they might need to add another waffle maker,lolGenuine Hotels.com guest review
"did not receive my veterans advantage discount"
check in time was delayed need to update televisionsGenuine Expedia guest review
My wife and I took our two children to Hot Springs for the weekend and stayed at the Red Roof Inn. The hotel is not in the best area but definetly not in the worst either. It is kind of out of the way for most of the attractions other than the convention center. When we walked into our rooms we were pleased with the cleanliness and color scheme. Then […] we laid on the beds. They were terribly uncomfortable and very small. All that the website offered was two full beds. That was fine for our 9 and 5 year old but made for a horrible night for my wife and I. The hotel did not seem to be full so I do not understand why we could not get 2 queens. There were also only two towels for all for of us, along with one very small bottle of shampoo. I would have thought a double room would have came with more towels and shampoo/conditioner. The room was also very noisy as people were coming and going all night long. Breakfast the following morning was also disappointing. The breakfast area was very cramped, very hot and very sticky. I expected a lot better for ~$100/night. We will not stay here again. Read moreGenuine Hotels.com guest review
"Acceptable for a few nights stay."
We stayed two nights here. We had a reservation and were met warmly and greeted by name when we arrived to check in. The bed was very hard and firm, but was otherwise clean. I was surprised the TV was a big huge tube TV. I thought those were phased out to flat screens in most hotels. Breakfast was good. The pool had not been cleaned, lots of stuff floating […] in it. Bathroom had been updated, looked nice, but the exterior needs an update for sure. Overall, I expected a little more with the price we paid, but it served it's purpose and yes, I would recommend it to a friend. Read moreGenuine Hotels.com guest review
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