"very good value"
rooms and lobby neat and clean.Breakfastt a good dea. Staff healpfullGenuine Hotels.com guest review
Air conditioner works on and off. By 0700 on check out morning AC turned off automatically and it was so hot in the room. I cannot make the AC work at all.Genuine Expedia guest review
"not worth the price"
The lobby was decently nice. We stood at the front desk a while before anyone came to help. The guy wasn't totally unpleasant, but not friendly. We were directed to park on the side of hotel and use the side entrance that didn't need a key entry to open. It said " for our guests safety these doors will be locked", however when we got back to our room […] at midnight we walked right though. Guess they aren't too concerned about guests' safety. Our room had stains all over. The most concerning being a brown smear on the wall right above the toilet paper. Our neighbor was outside yelling on his phone and smoking which permeated our entire room with cigarette smoke. This place could definitely use some updates on the building. Read moreGenuine Hotels.com guest review
"Decent for a quick night's stay."
Staff was friendly and the area feels relatively safe (more of an industrial / car sales area). I had a gig nearby at the Todos Santos plaza and felt safe parking my hybrid in the BACK to charge it. This hotel is definitely an old hotel with a minor facelift, but it does what it's supposed to do and is much nicer than other basic-rate hotels that I've […] used in the recent past. My only gripe is that there are no light-blocking curtains, so the light of God will come in every morning. I had to jury-rig the decorative curtains to mostly block the window so I could get a bit of sleep in the AM. Read moreGenuine Hotels.com guest review
We informed the front desk that the air conditioner was inoperable. The immediate response was, "Yeah...and so are several other rooms." We also had to wait until the next morning for housekeeeping to open, in order to receive towels and toilet paper.Genuine Hotels.com guest review
"Not bad, but needs attention soon or it will be."
Pretty standard room, clean but stained from years of use. Breakfast was really good would have preferred that it was included in the rate but was only $6. Overall I would stay again but they need to reinvest some of their winnings in new furnishings and maintenance.Genuine Hotels.com guest review
Got in after an 11 hr drive from phoenix @ 3am two ladies at front desk had us wait half an hour because they said they were in the middle of switching over? Not too friendly also. after we got in our room @ approx. 4am stains on the floor, burn holes on drapes, plaster falling in bathroom, no thick cover on windows so light can get in and to boot they […] put us next to laundry room. So we were up @ 6:45a to the sound of washer and dryer going. Went to front desk and a very apologetic lady was there and gave us a room in the newly renovated section. The ghetto side they put us in was not nice at all. The other room wasn't so bad. Think the night shift attitude crew put us there on purpose. Will never stay there again. Read moreGenuine Hotels.com guest review
"3 day stay"
Not much. Required a deposit at check in of $250.00 even though the room was already paid for. Key card didn't work for the outside door and room for 2 of 3 nights requiring going back to lobby for a new key. Outside doors propped open because the key locks didn't work. Coffee packets not replaced. AC unit not on at the time of check in and never really […] cooled the room for the 3 days. Read moreGenuine Hotels.com guest review
"Cannot deny its motel past"
Although recently superficially renovated and with an appealing courtyard entry, the place cannot deny its (decades) past as a Motel with outdoor access rooms with under-window jet engine noise level A/Cs. Street noise is also significant. Staff was friendly at reception and bar. All in all, relatively expensive given the quality of the place.Genuine Hotels.com guest review
"Worst Hotel Ever!"
Because I arrived with my emotional support dog, they felt compelled to put me on the ground floor in a section with no other guests. It was a row of 5 rooms, all of which were being remodeled. Except the one they put me in! It was missing a row of curtains, (should have had sheers and blackouts), only had blackouts that did not fit properly. There […] was mold or mildew on the bathroom ceiling, the bedspread had a stain on it. I was told that the lounge/restaurant served until 9pm but when I went over at 8:20, I was told that they were closed! I asked to speak to the manager but she was not available until the next day. When I went to see the manager it took her 15 minutes to come 20 feet from the back office to the front desk. The only compensation I was offered was a free breakfast! No thanks !!! I told them that NO ONE wants to be placed in a construction zone. The second morning I woke up to a buzzing power saw and pounding on the pipes! Really ????? THEY GIVE CHOICE HOTELS a BAD NAME. DO NOT STAY there! Read moreGenuine Expedia guest review
Carpet in room was very dirty, did not want to walk on it with bare feet. Had trouble finding a working ice machine. There were broken ice machines on floor 1 and 2. Had to go to floor 3 to find a working machine.Genuine Expedia guest review
One night stay. Dirt and stains on everything (carpet, walls, furiture, bedding, counter tops sink and towels. Room smelle bad. Just plan dirty. Worst hotel i have stayed in years. Flew into Oakland airport after 2 hrs drive and 6hrs of flying. Will not stay at this place ever againGenuine Hotels.com guest review
Severly stained carpets, old mattresses, the room was smelly, overall it was an overpriced cruddy room. That said, the front desk service was good. The bar was adequate, and the bartender was awesome. They just need to update their beer selection.Genuine Hotels.com guest review
"Looks descent enough, until you step inside."
The hotel was short staffed and it took almost 30 minutes for them to check us in. The lobby looked nice enough, but that is where it ended. The carpets in the interior hallways were extremely dirty. Once you get into the room, every surface was dirty. I did not even want to walk barefoot on the floor. The air conditioner did not work properly and smelled […] when you turned it on. The furniture was broken, the bathroom disgusting. It was as if the room had not been cleaned. Read moreGenuine Expedia guest review
The carpet was very dirty. That's all i can say!Genuine Hotels.com guest review
"Never stay here again or my crew at work"
we started off with our room NOT ready for us and waited 20 minutes for that, Pool was NOT in use, the concert we were there for was canceled and asked a few staff what entertainment was around that area, could NOT get anyone that spoke Englilsh or understood us. The room was clean and that was the only good thing about this Hotel. We have a HUGE job […] going on in Walnut Creek and will NOT send my guys here to stay...Def. not recommended. Read moreGenuine Expedia guest review
THE HALL CARPETS WERE VERY DIRTY. THE WALLS NEEDED PAINTING 5 YEARS AGO IN THE HALLS.THE DRAPES WERE REALLY BAD. JUST SHEERS AND PEOPLE COULD SEE IN AS THEY PASSED MY WINDOW AND I COULD SEE THEM.WITH ALL THE BRIGHT LIGHTS YOU COULD READ A PAPER AT 12:00 IN MY ROOM. THEN THEY SCREWED UP MY RESERVATION AS I WAS GOING TO STAY A 4TH NIGHT AND THEY SAID […] SORRY WE ARE FULL. GOOD BY.WOULD NOT STAY AT THAT PROPERTY AGAIN.L MILLER Read moreGenuine Hotels.com guest review
"Revamped Holiday Inn with questionable pool"
Carpet needed a good vacuuming. One bedside lamp had a broken switch so was unusable. As in many lower tier hotels, the lighting was substandard, leaving the room in darkness even though all sockets had cfl or led bulbs. The air conditioner was good, very quiet and cooled the room. Breakfast meal was disappointing, with little variety. Food was prepared […] okay. Standard for giving toweling included one washcloth, two hand towels, and three towels. King sized bed had a noticeable sag in the center. I won't be returning to this property, ever. We stayed in a room with a view of the green pool. Maybe the pool water was okay, but the view from a distance was very uninviting. Over 5 days the tool appearance did not change. Very sad. Read moreGenuine Expedia guest review
"Bad stay in Concord"
this was one of the worst experiences i have ever had at a hotel. it was a pig sty the AC didn't work no hot water in the shower and the elevators never took you to the floor you needed to go to. Take this hotel off your list.Genuine Hotels.com guest review
"1. Extra charge at check in."
We were surprised when, at check in, a $250.00 hold was placed on our card for "potential damages" to room. When we booked we were not made aware. Second. The room was nice, quiet but totally lacks accessible electrical outlets. A bit hard to charge devices over night.Genuine Expedia guest review
"Great location, great price!"
Loved the huge bed and blackout curtains. Seemed our water temperature was stuck somewhere between hot and inferno and the carpets could use a deep cleaning. Other than that, the room was wonderful; spacious, clean and had everything we needed. Would stay again.Genuine Hotels.com guest review
We would never stay here again. It took forever to get checked in, out wifi never worked during our two day stay despite repeated calls to the front desk asking for help. They admitted that they knew that the area of the hotel we were put in did not get wifi connection, yet they advertise "Free Wifi"? The beds were horrible & had a visable slump in […] them. We asked if they could do something about the beds, and they completely ignored us. How this hotel ever received a 3 1/2 star rating is completely beyond us. NEVER again! Read moreGenuine Hotels.com guest review
Worst hotel we have ever stayed in! We were there 2 nights, and had 3 rooms. They advertise free wifi which never worked in the 2 nights we were there. We clled the front desk multiple times about it, they said they were working on it & then finally admitted that they knew that the part of the hotel we were in did not get wifi & they would move us the […] next night. We had 3 rooms & when we came back the next day they had not moved us & were not willing to. The beds had visible dips in them. The staff was less than helpful. I would NOT recommend & we will never stay in a Clarion again! Never! Read moreGenuine Hotels.com guest review
We booked a room with two double beds. Received a room with one king bed. No other options. Clerk promised a roll-away bed. Never delivered to room. After returning to our hotel from our event, clerk said that maintenance had gone home and that there was no one to deliver the roll-away bed. Room itself was clean but curtains were damaged (torn) and […] wallpaper was peeling in spots near the window (water damage). Read moreGenuine Hotels.com guest review
Will not be back! Hotel has potential, but needs to put some $$ into it. In addition, accidentally got off on wrong floor, put the key into what I thought was my room, and it opened! Scary for both me and the guy inside. Also was anxious to sleep in,and got a 6am wakeup call that I didn't request.Genuine Hotels.com guest review
Coudn't find a privacy curtain so we turned out light that worked and couldn't even watch TV for the light it would make in the room. The lamp by the phone didn't work, but then neither did the phone, so couldn't get a wake up call or call the desk to inquire about about curtain or replace lamp. The alarm clock worked and the bed seemed clean and comfortable. […] Hope my friends had a better experience that night. Read moreGenuine Hotels.com guest review
"good location, nice room"
Though it was a good location that was clean, the room side we were on was so loud!! We were facing the side parking lot that faces another building that is doing construction at 6:30am and everything echoed and we could hear everyone going in and out of rooms and talking in parking lot, etc. Nice hotel, but I recommend to ask for a room facing poo […] l. Read moreGenuine Expedia guest review
"OK choice for a cheap overnight"
The hotel is in a convenient location for freeway access and restaurants, not much else to do in that area. The room was average, the beds were decent but the bathroom was small, the door actually hit the toilet whenever you opened it! We were very disappointed to find the pool was closed for maintenance on the day that we arrived but they would not […] refund the payment since it was already check-in time. (Umm how was I supposed to know before I checked in??) The management didn't seem to care we were locals that were there for the pool, so hopefully you won't have an issues that require any customer service because you won't find it at the Clarion. Read moreGenuine Hotels.com guest review
"very close to freeway and price is good"
I think overall i had a good experience. I wish every hotel had refrigerators and microwaves like this. The carpets can receive some TLC. and maybe extra pillowsGenuine Expedia guest review
The Clarion Inn was not clean. In the breakfast area, all the plates had a layer of grease on them. The carpets in the hallways were very dirty and stained, we had to ask for toilet paper, and replacement of wash clothes.Genuine Hotels.com guest review
The following is in order of my experience. Walked in front door. Front desk person was multi-tasking and had almost zero ability to focus on my checkin. She was very young and had little help and tons of customers waiting. After lengthy check-in, I got to my room. The air conditioner was very loud and made sleeping difficult. Bathroom drain plugged […] with cigarettes - maintenance did come up and fix. Internet was impossible to use and I ended up using my cell phone tethered to my laptop for much faster service but did result in additional AT&T costs. Then, Sunday's pool party with live DJ and alcohol was SO LOUD I had to switch room which again forced me to go to the front desk of the hotel which was still overloaded. Many people in the lobby trying to use the 'business center' computers to print airline boarding passes but computers were all experiencing very very slow internet and printing problems. Then, I decided to try and relax by going to the gym. :-( The gym's weight machine had missing weight adjustment knobs which made it impossible to change the weight, which however, was okay as I was able to use the fixed weight of 80 lbs. However, the weight machine's hand grips were all ripped up and cut into my hands when trying to use. The treadmill was fine. Went for a walk but the hotel is not in a good location for walking as fast speeding cars and freeways surround the property but make it easy to go somewhere else. (smirk). Read moreGenuine Hotels.com guest review
The staff was less than inviting. It took a very long time to check in and the staff spent more time talking to each other than taking care of the people waiting to check in. My room never got cleaned and had no stopper in the tub to allow to take a bath. I will NOT stay here again nor recommend it to my friends and family.Genuine Hotels.com guest review
Very nice hotel. Cheaper than the Extended Stay hotel I used on my previous trip which was also a 2 1/2 week stay. Will stay there again for my August 2014 trip.Genuine Hotels.com guest review
"Close to shops and food."
Although the hotel seems to be clean it still had that old building smell, all around the lobby and hall ways even when you open the door to your room.Genuine Hotels.com guest review
"Wouldn't stay again not worth price"
We had called to verify our room reservation and the gentleman who had answered the telephone has no idea what he was doing it took him over an hour to find our reservation ... This hotel has a 250$deposit charge on top of the hotel room p/night charge that we were not informed of until we checked in.. When we get into the room everything was presented […] nicely the door got stuck a lot & one of the lamps didn't work & the ac was stuck on one temp 60 degrees but that part didn't bother us... When we had called to get extra pillows and towels they said they first said they were washing some then I called about an hour later asked again & they said they had none whatsoever witch I found inconvenient considering their towels were very thin... They charge a 6$ fee for breakfast and the ice machines were ridiculously far... At check out we received our deposit back & overall for an hotel this was a horrible place to be not worth the price... Read moreGenuine Hotels.com guest review
"Not stocked well"
Hotel amenities: No extra toilet paper, not enough towels, no tissues. The bathroom had no fan or vent. The pillowtop bed was not as soft as I hoped!Genuine Hotels.com guest review
"Terrible! Save yourself!"
Shower had old used soap in it, stains all over the carpets, and while the lobby looks great the rooms were disgusting and THE AC WAS BROKEN in the room. Non smoking room smelled of cigarettesGenuine Expedia guest review
Our room had an unpleasant odor from the moment we walked in and the carpets had apparently not seen a vaccuum for quite some time. The only ammenities were a coffee maker and a TV, no fridge and no microwave besides the one next to the front desk on the 1st floor. Given that we were on the 4th floor, that was not of much use. The bedspreads and blankets […] were stained and disgusting. Not just a few minor spots mind you, but large, unsightly yellowish stains and discoloration over the entire blanket. I would sooner sleep in a tent in the parking lot then walk back into this place again. The parking lot might actually be cleaner. Read moreGenuine Expedia guest review
BAD HOTEL IN ALL ASPECTS!!! DO YOURSELF A HUGE FAVOR AND DONT EVER GO THERE. STUFF IS ACTING AS IF THEY DONT EVEN WORK THERE. BLAHGenuine Expedia guest review
"I thought it would be a lot nicer"
The rooms need updateing there were huge stains on the carpet and most of the rooms had a funny odor. almost like mold. the lady behind the counter was extremly nice and allowed me to look at a few different rooms to see if I could find something that was acceptable. It was not worth the $80. for a room. If they 8invested some money into this place […] it could have potential. Read moreGenuine Expedia guest review
"Nice hotel, clean, easy access"
Nice hotel, friendly staff, clean and well maintain. Unfortunately no breakfast as promise and they cancel it.Genuine Expedia guest review
"nice location near freeway and shops"
nice location near shops and freeway.nice bed and linens and pillows.Genuine Hotels.com guest review
"Dirty broken down hotel"
The room smell ok but was filthy. There was a giant red stain on the rug. The wifi was so weak it was impossible to use it. The towels smells dusty like they had sat for months. The bathroom was the worst. There was so much hair in the shower/tub that I could have made another person with it. The cable didn't get a few of the channels they claimed, […] like HBO. I have stayed at smaller dive hotels that were better than this for half the money. Read moreGenuine Hotels.com guest review
For a quick one night stay out side of San francisco thats reasonable priced, with easy location and clean rooms.This hotel will suffice. The exterior of the hotel needs some updates as well as fresh new out door carpets would do the hotel justice. If your looking for a quick night sleep in comfortable beds before traveling on this hotel is worth its […] stay. Read moreGenuine Hotels.com guest review
"very nice stay comfortable bed."
very nice place.Genuine Hotels.com guest review
My room was pretty loud, as it was one of the rooms with an outside entrance. There were other guests partying loudly outside my room, it was annoying.Genuine Hotels.com guest review
"You get what you pay for"
Room was mediocre over all, but you get what you pay for. Would I stay there again? Probably not.Genuine Hotels.com guest review
This place is a dive, not at all like the photos. My room was filthy dirty and did not even have actual drapes, just a sheer see through curtain. You will be disappointedGenuine Hotels.com guest review
The hotel was OK for a business one night stayGenuine Hotels.com guest review
"Affordable, quiet, comfortable, and clean stay."
I would stay here again, it was very affordable, no stains or messes, very well kept and I left satisfied.Genuine Expedia guest review
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