The ENTIRE hotel smells like cigarettes, the "clean Linens" smelled like stale cigarettes. The walls were dirty, the shower was gross. NASTY NASTY PLACE.Genuine Hotels.com guest review
I had a wonderfully relaxing stay. The room was clean and mostly together. I appreciated the staff they seemed geniune.Genuine Hotels.com guest review
"Nice hotel we luved it"
We had a great time,room was very clean and comfortable, the beds were great,I have a bad back and I woke with no pain, we were not disturbed by any one. The hotel over all was beautiful,the staff was great,very friendly.Genuine Expedia guest review
"Not in the safest location"
I checked in around 12:30am and it took about 15 minutes to get to the front desk as I had to wait behind some shady characters before getting to check in. Once inside, most of the outlets in the room didn't work so I was unable to charge my phone. The bed was ok, the room had not been updated in a while and was not particularly clean but not terribly […] dingy either. Read moreGenuine Expedia guest review
First, if you have the option, stay in "The Tower". This is the nicer building of the two, and seems cleaner. Might be $10 more or so, but worth it! Customer service was great from Ronald and Alisa (?), they were absolutely great!Genuine Hotels.com guest review
Location is what sold me. Needed a last minute, affordable, clean, safe place to stay. Thought the Clarion was a reputable name so I booked a room. Arrived and was sent off to the "other building" to access my room. Other building was like a whole other neighborhood, "hood" being the operative word. Found my room, and entered. First thing I saw was […] the grossly stained cushion on a bench placed in front of the door. Carpets were..sticky? It felt like they were greasy, or just dirty, but didn't want to investigate as I was just needing a clean and safe place to sleep. Door jamb didn't have an insulation strip, so the smoke from the people outside was coming right in. Unless I'm in a pickle, I don't intend to stay again. Read moreGenuine Hotels.com guest review
Never again ,filthy, noisy, poorly maintained, too much gang activity in the area . Parking lot loitering also concerned us, we worried our car was unsafe in the parking lot. We cut our stay short and only state one night.Genuine Hotels.com guest review
"Close to our business trip."
Our stay at the hotel was less than what I expected of Choice Hotel group. The bathroom is so small and the tub is clogged and we did not bother to call for maintenance service and we also did not ask for cleaning service the whole time we were there. There was no microwave or refrigerator in the room and we found out we have to extra for each appliances […] and I found out during my checkout. The day we checked-in we also found out that they just changed their policy on free breakfast so we to go out every morning. Other than those I mentioned the hotel id fine for just sleeping. The overall grade maybe a 2. Read moreGenuine Hotels.com guest review
"Great central location"
Pleasant stay in a clean and quiet hotel with a nice central location. Nice comfortable bed with quality liens and pillows.Genuine Expedia guest review
It's unfortunate that the breakfast is not complimentary.Genuine Hotels.com guest review
The front desk for Saturdsy and Sunday is not friendly and helpful.Genuine Hotels.com guest review
"We didn't stay"
The neighborhood was not the best. Smelled like vomit in the hallway. The hotel clerk told us to go around to a door that would have access to the elevator. That door was locked...only opened from the other side. The phone didn't work...couldn't find the light blocking curtain. We left...and did not stay.Genuine Hotels.com guest review
"No frills place to stay"
When Keeping Your Costs Down Is Your Primary Objective, This Will Do The trick. The Staff Is Courteous And Their Breakfast Is Gracious. The rooms are Old With That baked-in Cigarette Smoke smell. If You Can Get Past That, You've Got Yourself A Bargain.Genuine Hotels.com guest review
"Won't stay again"
I have stayed at this hotel many times, then it closed for a couple of years. I was happy to see it back, so when I went to see my sister and friends in Concord, I booked the Clarion. Now I know from the pass, you have to over look a few things, cause "You get what you pay for". I thought since they re opened it, they may have cleaned the place up. […] Sadly that is not the case. I asked for a small fridge to be delivered to my room, they charged me 10 dollars for that. OK, I can get over that. When I went to my room, and opened the door, there were really big dark stains on the carpet. I said to my self, ok, so they didn't clean the place up, I will keep my shoes on. But, yuk, it looked awful. The next day I went out and saw my sister and friends. When I came back to the room later that evening, I couldn't believe what I saw. On the front of the bed, was a big hole in the sheet! I was like, NO. I am taking about a 2 inch in diameter hole. I take a pix of it and went down to the lobby. I said, this is tacky and unacceptable. The manager asked me what I wanted? I said I am not trying to get anything, I am just bringing this to your attention. They were acting like, what is the big deal. OK, that is it for me, I think I deserve at least a clean room and bed with good linens on it for my money. Read moreGenuine Hotels.com guest review
"right off the freeway"
my stay was ok could have been better by having an indoor swimming pool and hot tub open 24 hours.Genuine Hotels.com guest review
Unless u are looking to buy a car there's nothing in walking distance. The hotel looks nice aesthetically. But u get into the rooms you start to notice u didn't get your money's worth. The sheets are very scratchy, our tub wouldn't plug all the way. My daughter had an accident on one of the beds called at 7 to get new sheets and was told the staff went […] home and to suck it up. Quite rude. The front desk hardly answers the phone. They must hate working there cuz they don't do anything. When I clocked out at 330 am it took 5 mins for someone to come to the desk I had to scream for them and was never handed a bill.. Will not be going back Read moreGenuine Hotels.com guest review
"Its good enough"
Staff friendly for the most part (1 out of 2 isn't bad....gender dependent... knowledgeable about the area via phone, rude in person), room good enough to have somewhere to rest (not enough for an extended stay), hotel is bizarre...as you will find yourself asking; did this use to be a really nice place that went to waste or was it worse and they are […] slowly improving? (bistro looks new, rooms look like they haven't been touched since 1970)...really big place with wasted space, thus great for conferences or parties (i.e. a samba room, and a separate cha-cha room?!),ok so great for a sweet 16 when one doesn't know better...but actual sleeping rooms in older section ("outside tower"?) not nearly as nice...falling apart (i.e. holes in walls, door not sealed, toilet paper holders immediately fall off, shower doesn't drain, lights don't work etc) but again, good enough...no bugs, no noise, no complaints worth verbalizing while there Read moreGenuine Expedia guest review
The room was nice and the location was great. Only thing wrong was that the room smelled a little funny.Genuine Hotels.com guest review
"Always a safe and a comfortable hotel."
It was pleasant and always makes you at ease. The morning breakfast is always a feast and the staff are friendly.Genuine Expedia guest review
"not bad at all"
room was very clean,food was good Thank's Hotel.comGenuine Hotels.com guest review
Met my needsGenuine Hotels.com guest review
"Lemons into lemonaid!"
When I booked my room I did not know what "tower" ment at the end of some of the room descriptions. But after I booked a room without "tower"after it I found out. The room was small, had no ref. or micro and my window overlook the lobby??? Why would I want the whole lobby stairing into my room? Then to top it off the toilet stopped up the first time […] I went pee. I hadn't even brought my stuff in from the car yet. I called down and they assured me they were sending maintenance. But 3 hrs later I called again. But I was patient and not rude and when the gentleman came right up to look at it. He had me moved from my room to inside the big building. All this ment was that your room in the tower was only accessible only by going thru the lobby. The others were outside access. To end this story... I was moved to a much larger, much nicer room with a nice big window that overlooked the pool. Moral of the story.. get a room in the tower! LOL Read moreGenuine Expedia guest review
"Good for road trippers to catch some zzz's"
If you're traveling through the 680 corridor, stay here because its a fast hop back on the freeway. They also include free buffet breakfast so good value.Genuine Hotels.com guest review
They need update looks like a motelGenuine Hotels.com guest review
"Adequate but dated hotel"
Location was good for me & close to the expressway. Although I didn't use it, the pool looked to be in good condition. Room was a bit dated & could have used a refresh. This hotel was fine for me on a short business trip, but I probably wouldn't have stayed there if I was traveling with my family. There isn't much right around the hotel other than a […] few car dealers, but there are some restaurants & shops a short drive away. Overall a good value, but not the cleanest or most modern option in the area. Read moreGenuine Hotels.com guest review
"Good value hotel."
I stayed at the hotel for 2 days on a business trip. It's a good value for about $75/night. Remember, you get what you pay for, so don't expect a four star hotel. The location was convenient. Very close to the freeway. I booked the room thinking that the room entrance would be indoors. Unfortunately, my room entrance was on the outside. Overall a good […] experience. I got a good nights sleep. I would stay here again. Read moreGenuine Expedia guest review
"nice hotel close to downtown and near freeway."
good location.clean and comfortable.nice comfortable bed.Genuine Expedia guest review
The hotel was very outdated and was not very comfortable.Genuine Hotels.com guest review
"Looking elsewhere next time"
The rooms were not what I had expected for the price. The carpet inside my room was awful looking. I made sure not to walk around barefoot out of fear of what I may be walking over. The bathroom and bed were clean. None of the vending machines worked. The surrounding area was a little bit sketchy but at least it had ease of access.Genuine Hotels.com guest review
Other than breakfast, it was very nice. the breakfast food offered would only be for people who are not weight or health conscious. There was no yogurt and canned fruit. the only healthy option were the eggs, Everything else was trans-fat muffins, bread, sausage, etc... Surprising for a California HotelGenuine Hotels.com guest review
"great place....great wifi"
I love and hate this hotel. breakfast is good but the bacon Is burnt usually. the TP is like sandpaper. the good is the wifi, fastest wifi I know. nice location. good value. great staff, everyone says hello. another bad, ac squeaked for half an hour before it went away. I will stay here again, I love more than I hate, but I will bring my own TP next […] time. Read moreGenuine Hotels.com guest review
My first stay at a Clarion and I will say that my wife and I were very pleased with the facility. Our bed was comfortable... excellent shower - hot water - drain that actually worked and the room was well maintained and clean. We will be staying at a Clarion next time we travel.Genuine Hotels.com guest review
the bed was bad and the pillows were not goodGenuine Hotels.com guest review
"Business trip with kids"
Comfortable beds and pillows. Complimentary breakfast was good.Noise was unnoticeable. Staff is courteous.Genuine Expedia guest review
"Will stay there again."
Loved the room and the location i was in. Was able to get a good nights rest with no noise to bother.Genuine Expedia guest review
"Bed was nice!"
The bed was comfortable and the linens were nice. However, room was really run down. The ice machine was broken and the area where it was located looked like a slum. I was scared someone was going to jump out at me. There was also no hot tub and the info said there was HBO but there was not. I would not stay there again.Genuine Expedia guest review
Everything was very nice - staff very helpful and friendly. Breakfast was lacking; same thing every day - scrambled eggs, ham or bacon and sausage. Other than that everything was great!Genuine Hotels.com guest review
"Not Bad, But Leaves Something to be Desired."
Hotel looks gorgeous from the street and into the lobby. The rooms look like cookie-cutter hotel rooms. In-room single cup coffee machine provided along with sugar and cream, but no coffee. Only two generic brand teabags. Continental Breakfast was a joke, providing only coffee (wasn't hot) and water for tea; No fruit/pastry/muffins or anything to eat […] at all. I suppose the value was worth the price, and I would not have a problem staying here again now that I know what to expect. Read moreGenuine Expedia guest review
GoodGenuine Hotels.com guest review
"2 Night Stay"
The first night we were cold because the heater did not work properly so I called the front desk the next morning and the desk clerk moved us to the tower that was much better and warmer. I recommend the tower only because it is better than the outside part of the hotel. Also I recommend the free breakfast they have because it was very good and fre […] sh. Read moreGenuine Hotels.com guest review
"It was so cold!!!"
It smelled like smoke even though it was a NO smoking room.The heater did not work it was really loud and the room was FREEZING the staff was friendly but overal I would not stay here again.Genuine Hotels.com guest review
Not the cleanest.. Stains on the carpet, no towels whe I arrived. The bed was very comfy.Genuine Hotels.com guest review
There was no hot water and no compensation for the inconvenience.The manager is non responsive with this concern. The hotel has thin walls and is noisy.Genuine Hotels.com guest review
Privacy was a little bit of a concern since the hotel's window curtains were thin enough that people could easily see you from the outside specially at night when you have your lights on. Other hotels would have a second set of thick curtains that could be pulled close. Other than that everything was good. Price was very competitive.Genuine Hotels.com guest review
"Looks can be deceiving"
When I arrived the front of the hotel looked nice but when we started to walk to the side of hotel it looked awful and old. When I went inside the room, they only had 2 towels no face towel. In the shower was not cleaned properly where I found hair shavings along the shower walls. Vending machine only had ginger ale available. I would not recommend […] this hotel. Read moreGenuine Expedia guest review
The heated didn't work, there was no hot water. They said they were refunding sons of my fee and to this day nothingGenuine Hotels.com guest review
"Stuff stolen while staying at Clairion"
I liked the room fine but stuff was stolen from my pickup while i slept. I asked if they had security cameras and was blown off by the desk attendent. I reccomend they hire security for parking areas.Genuine Hotels.com guest review
"Not up to my standard"
Was conveniently located near restaurants and some local night life, but the facilty was that of a low rate motel. Ice and vending machines all broken, smell of cigarette smoke in hallways to elevators, furniture in room had stains on ottoman and chair, was not prepped well with replacement emmenities, room smelled old and musky. All in all, the room […] was not worth the price. Read moreGenuine Expedia guest review
"Cold as ice"
The room was an outside facing room and with outside temps in the low 30's, the heat had never been turned on. The room was near 50 degrees and it took 4 hours to slightly warm upGenuine Hotels.com guest review
"right for the price"
Great counter employees. Quick in and out. Great Continental.Genuine Hotels.com guest review
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