All hotels in Dallas, Texas, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here400 Olive St, Dallas, TX, 75201, United States of America, ‏‎855-239-9480
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.9 / 5Good

Score breakdown (from 714 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    3.9
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.2
1.0 / 5Poor
"Ruined night for young adults"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Checking into this hotel we had booked a club level room which included appetizers, snacks, breakfast, and reduced priced honor bar drinks. We had the reservation printed out which clearly stated club level on it. It said CLUB ROOM. The hotel told us our room was not on club level and we received no breakfast with it or anything else. Since we were all between 18-21 we just accepted what they said and went to our room. It really made our weekend with our friends cost us a lot more and we were mad because we feel they took advantage of us because of our age. We are legal adults but they just treated us like we were kids. I myself am a Bio major at a prestigious university on full scholarship! Yep, that's right 100% paid for. I will remember this hotel when I am making my own living. My mother ended up calling the hotel the day after our stay, she received a credit of the difference from the club level to a regular room. HOTELS.COM has my mother as a Gold member and they credited her back her free night she had redeemed. Even though we were compensated for our loss we still had to pay for food and were embarrassed. And I am sure we would have received nothing from the Hotel had my mother not been involved. Once someone ruins your night it is ruined, time with others is more important than money. I was looking forward to this night with my friends for months, we had all been at our Colleges out of state and had not seen each other.
Genuine Hotels.com guest review
1 night trip with friends Dec 20, 2014
stephanie
US
5.0 / 5Outstanding
"Recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great , no problems at all
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
rey
US
5.0 / 5Outstanding
"Great stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great venue located in a prime location in downtown Dallas.
Genuine Hotels.com guest review
2 night trip with friends Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"can't complain"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was great. Enjoyed everything
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel to get only sleep after a party"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The stuff was nice, the room a little bit small, dark, old fashioned and smelled. But the location of the hotel was perfect. 21$ for a parking lot in the underground car park is quite a lot.
Genuine Hotels.com guest review
1 night trip Dec 26, 2014
Soeren
US
5.0 / 5Outstanding
"Executive Suite"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I suggest the executive suite. It was amazing.
Genuine Hotels.com guest review
1 night trip with friends Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Lights All Night"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We are not the type of people that stay in the room the whole time so I can't really give a great survey on the hotel itself. From what I saw though I would say the hotel was great check in was easy and check out even easier. The restaurant/bar the hotel offered was horrible though the menu is small and the food taste as if it has been sitting out for awhile.
Genuine Hotels.com guest review
2 night trip with friends Dec 26, 2014
napaul
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience! Staff seemed more concerned with holding a conversation with each other than greeting guests. Overall good experience.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Apart from there being hair on our pillow when we got in the room, everything else was fine.
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
Stephen
US
4.0 / 5Excellent
"Don't let them have your credit card number!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The accommodations were nice, but there weren't enough towels in the room for the number of guests and the amenities hadn't been restocked...like no shampoo in the room. I have a $51.00 added charge on my room and I don't know what it's for. I have called the hotel 4 times and left a message for whom they said I needed to talk to and they have never returned my call.
Genuine Hotels.com guest review
1 night family trip Dec 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and very nice and great location to downtown
Genuine Expedia guest review
Other trip Dec 30, 2014
kevin
US
5.0 / 5Outstanding
"Great, great, and then very disapointed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and room, very clean and all around great stay. Would have been perfect had I not been charged the $50 that supposedly was going back on my card had there been no mess, and there wasn't.
Genuine Hotels.com guest review
1 night trip with friends Dec 27, 2014
Shawn
US
4.0 / 5Excellent
"Solved my problem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Hotel is nice and it has a good location in Down Town, the check in was fast and the staff was friendly. there was an event that night and the people in the room next to us was having a party, very loud music - it was 3:00 in the morning - i had to call the front desk and they took care of the problem.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"WE WOULD STAY THERE AGAIN."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
SUPER NICE STAFF. OUR CAR ALARM WENT OFF DURING THE NIGHT IN THE PARKING GARAGE AND THEY HELPED US GET THE CAR STARTED. VERY CONVENIENT LOCATION FOR ANYTHING IN DOWNTOWN DALLAS.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
KARLA
US
1.0 / 5Poor
"Sheraton"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    5.0
Took about 30 min to check in loud noises all day and night
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
David
US
4.0 / 5Excellent
"Good for a night!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I rented a room for one night because I was going out to a place down the street for my birthday and didn't want to have to drive all the way home. It was convenient and close by to the main attraction. The room, although smaller than I had expected, was clean and tidy and was perfect for what I needed. No complaints.
Genuine Hotels.com guest review
1 night trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"amazing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was not expecting the room to be that amazing. Beds are so comfortable.and the view is outstanding! When i come back to dallas, im definately staying at the sheraton. One of the nicest hotels ive ever stayed in.
Genuine Hotels.com guest review
2 night trip with friends Dec 26, 2014
shelton
US
4.0 / 5Excellent
"not too bad"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We didn't get the room we paid for, but was still given access to the club level. Hotel was a little dated, but the rooms were clean and bed was really comfortable.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
Charles
US
5.0 / 5Outstanding
"Excellent Dallas hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had reserved a double and we were upgraded to an executive suite. It was fabulous! The fitness area was topnotch and the sports bar was also very good. A beautiful place to stay. The only reason I rate the comfort a 4 and not a 5 was that the room had been smoked in and we could smell smoke a bit. Other than that, no complaints. Very nice hotel for the price.
Genuine Hotels.com guest review
2 night family trip Dec 25, 2014
Laura W.
US
5.0 / 5Outstanding
"Great Night's Sleep In Peace and Quiet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was immaculate, the bathroom wonderful and best of all, the halls were QUIET!!!! There were a bunch of rowdies attending a rock concert and we were concerned about ample parking and possible noise.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
steven
US
5.0 / 5Outstanding
"sheraton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very friendly staff overall I had a wonderful experience! Thank you!
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
rosemary
US
3.0 / 5Good
"Ok for a sheraton"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Was good but not what I was specter from a sheraton
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
ALEJANDRO
US
4.0 / 5Excellent
"Great Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The rooms were great and the location was hard to beat! We stayed in the Executive Suite and couldn't have been more satisfied. We easily fit 10 people in this room. The bar downstairs was as over-priced as any hotel bar but it did the job and the drinks were good.
Genuine Hotels.com guest review
1 night trip with friends Dec 20, 2014
Adriana
US
4.0 / 5Excellent
"Good Downtown location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great rate through Expedia and enjoyed the 2 days we stayed. Food cost at the hotel was high and would choose to eat off site next time.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Best hotel in my opinion"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place if you are in Dallas tx stay there you won't regret it
Genuine Hotels.com guest review
2 night family trip Dec 23, 2014
James
US
3.0 / 5Good
"Close to AA Center"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed here overnight before the Dallas Marathon. The price was higher than I would normally pay, but I figured it was good since I was by AA Center. Nice size room. Staff was friendly. I didn't eat there, so I can't comment on food. Only reason I gave such a low rating was two roaches in the bathroom. Staff apologized, comped my parking, offered a breakfast voucher, and points as I was checking out.
Genuine Expedia guest review
Other trip Dec 27, 2014
KK
US
5.0 / 5Outstanding
"4 stars"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it,but no ice box or microwave
Genuine Hotels.com guest review
2 night trip Dec 20, 2014
Audie
US
4.0 / 5Excellent
"Ok hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A call was made when we were away from the hotel & charged to our room. Which was later taken off
Genuine Expedia guest review
Other trip Dec 19, 2014
A Traveler
US
4.0 / 5Excellent
"good choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Within walking distance to the club. Was perfect. Great view from the 33 rd floor.
Genuine Hotels.com guest review
1 night trip with friends Dec 13, 2014
A Traveler
US
3.0 / 5Good
"Executives suite was unimpressive and outdated."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Outdated.
Genuine Hotels.com guest review
1 night trip with friends Dec 13, 2014
Pear
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
While I was only there for less than 24 hours the stay was great. Staff was very helpful and friendly, room was very nice for the price.
Genuine Hotels.com guest review
1 night trip with friends Dec 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
My stay was great except for the fact that I had to pay $21.00 fee to get out of the parking garage that I wasn't aware of.
Genuine Hotels.com guest review
1 night trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is in an excellent location with luxury accommodations. There was a line to check-in. So we had to wait.
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
3.0 / 5Good
"ok...but nothing more"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
hotel staff was friendly, vending and ice machine area was disgusting. room services took forever to get the meal to the room. fries were cold and the check was higher than shown in the menu. hotel was good maybe 20 years ago. its best times are over
Genuine Hotels.com guest review
1 night trip Dec 6, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Just one night but nothing in the room worked correctly.
Genuine Expedia guest review
Other trip Dec 11, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
THE ROOM SMELT WEIRD. THERE WAS NO EXHAUST FAN OR ADDITIONAL LIGHTING IN THE BATHROOM. THE LIGHT OVER THE COFFEE POT DID NOT WORK. AND THE THERMOSTAT DIDNT KEEP THE ROOM WARM WHEN SETTING THE TEMPERATURE.
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Fun weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay. Short on towels/wash clothes
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Restful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was comfortable and clean. The front staff was very helpful.
Genuine Expedia guest review
Other trip Dec 7, 2014
Marvin
US
5.0 / 5Outstanding
"Thanksgiving weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed the modern, well equipped gym. Workouts were great.
Genuine Hotels.com guest review
3 night family trip Nov 26, 2014
Larry
US
4.0 / 5Excellent
"Extra expenses"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Be prepared to pay extra for EVERYTHING! A $10 glass of wine cost $20. Parking cost extra, internet was extra. Our room was very nice, very clean. We go a free upgrade from a regular room to a suite, which was very nice. My only problem with the room is that the toilet didn't flush very well, and the bathroom was small. The bed was VERY comfortable. Nice linens and pillows. Large sitting area and sofa. The staff were very nice. Over all, a good experience.
Genuine Expedia guest review
Other trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Love it
Genuine Hotels.com guest review
1 night trip Nov 22, 2014
kanchana
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My only complaint would be the loud partying on my floor other than that excellent
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
A Traveler
US
3.0 / 5Good
"Margarita ball not on ice."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
My husband and I was there to enjoy the Dallas Magarita Society Ball, on Nov. 22, 2014. The hotel staff, was very pleasant, polite and helpful. The ice machine were either broken or were out of ice. I had to walk up two flights of stairs to get ice. Then my husband had to go down a flight of stairs to get ice on Sunday morning. With that many people and the hotel being booked, the smaller things seem to go unattended.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Rose
US
1.0 / 5Poor
"Never Again"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
I arrived to find the hotel front over crowed with vehicles and no way to get close enough to unload my bags. I was told there were multiple parties going on and that I would have to park two blocks down the street. It was drizzling rain and 36 degrees when I walked back to the hotel. The staff were courtious but over-whelmed and I ended up having to do everything myself. Once in my small "club" room, I could hear every word of anyone in the hall, and later while I tried to sleep, I could hear the noise from the adjoining rooms. It was after 2am before I finally was able to sleep. The next morning I could barely move after sleeping on a cheap hard mattress. I will never stay in this over priced hotel again.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
A Traveler
US
2.0 / 5Fair
"Would stay again but BEWARE"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Was a decent hotel. However, check beforehand if there is a conference is going on. There was the day we arrived and there was NO parking. The valet parking was full and we were told to park at the marriott and walk over. I'll have to say, thats a first. However, the valet guy took care of us (with a handsome tip) and got it sorted out. We stayed in a suite and it had NO fridge. So for families with little ones, be aware. The service folks were wonderful and very accommodating. Would stay there again but only when thee is no conference.
Genuine Hotels.com guest review
1 night family trip Nov 13, 2014
Nathan
US
2.0 / 5Fair
"The View"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
The best thing about the hotel was the view. We stayed in the junior suite and the bathroom shower was extremely small and uncomfortable.
Genuine Hotels.com guest review
2 night romance trip Nov 8, 2014
A Traveler
US
4.0 / 5Excellent
"weekend get away"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
had a great time! Thank you
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
A Traveler
US
4.0 / 5Excellent
"Location location location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Parking garage was convenienty attached to the hotel so no need to go outside to get to your car - way more convenient than valet. We did request some silverware to be brought to our room to enjoy some celebratory cake. It never came. Aside from that, the sheraton was awesome! Awesome location!
Genuine Hotels.com guest review
2 night romance trip Oct 25, 2014
Marisa
US
3.0 / 5Good
"Sheraton Dallas"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Went to Dallas for a concert. Stayed at the Sheraton Hotel because it was shown to be the closet hotel to the event. Had to take cabs everywhere even though the concierge said it was all within walking distance. I don't consider walking 5 miles to be just down the street. other than that the hotel was great, the food very pricy.
Genuine Hotels.com guest review
1 night trip with friends Oct 25, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel Downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I enjoyed my stay. I rated a 3 for facilities, because once it was my time to shower the water was not hot.
Genuine Expedia guest review
Other trip Oct 31, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews