wonderful restaurants nearby,. We had a car, but the hotel does have a shuttle that I heard being offered to take people to sight seeing events. Fabulous warm cookies, great free breakfast. Didn't get a chance to use the pool and jacuzzi, but lots of people did...it looked wonderful.Genuine Hotels.com guest review
Great placeGenuine Hotels.com guest review
Only issue - other than hotel restaurant, food was non existent. With no car, slight issue.Genuine Hotels.com guest review
Rooms were old and smelled musty. In need of a upgrade.Genuine Hotels.com guest review
"Stopover on our journey home"
The Double Tree was just what we needed as a comfortable stopover on our flight home from Europe. Very nice staff, very comfortable room.Genuine Hotels.com guest review
The hotel is older and somewhat antiquated. Several of the areas need a make-over. The staff was helpful.Genuine Hotels.com guest review
"Phoenix Hilton Doubltree "Sweet""
Great Hotel and location right next to the airport, but NO airplane noise. Rooms are clean, comfortable and very spacious with separate living rooms. I have stayed here for both business and vacation trips, and will definitely be a return guest. The chocolate chip cookie upon check-in seals the deal! Thanks for another great stay.Genuine Hotels.com guest review
"Meeting in the desert"
This property has an outstanding staff who will do anything for their guests. Unfortunately, I had a room with a handicapped-accessible bathroom, which meant the shower wasn't the most convenient for an able-bodied person - wish I'd been warned or given a choice when I checked in. Only other wish is that there were restaurants and other shops within […] easy walking distance, especially since the temp was over 100 degrees during my stay and made it tough to be outside much. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I hope that your meeting was successful! Thank you for the nice comments regarding our team. I apologize that the ADA room did not provide your first choice in shower styles. We usually sell these rooms last when there is no demand for them. We must have had high occupancy. Please try us again the next time your travels bring you to Sunny Phoenix.
"Close to Airport"
Really enjoyed our stay. Room was excellent. Bed was very comfortable. Room and bathroom were clean. Free breakfast was very good, one of the best we ever had. Will stay here in the future.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the vote of confidence. We look forward to your next visit!
"Expected better quality condition/maintnc"
Family of six, grateful to have one hotel room for the group of us for one night. Upon arrival, all was in order in the room, but the quality of the furnishings less than ideal, particularly the carpet (which hadn't been thoroughly vacuumed) and the sleeper sofa and chair. The upholstery was stained and just didn't look clean. Breakfast was as described […] in website. Pool was better than expected esp for us bc we arrived in Phoenix when it was 110 deg!. Staff very responsive and pleasant. Surprisingly, the best best thing about this hotel is that it was only a short short drive to Costco so we loaded up on majr supplies for our trip to Grand Canyon. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I hope that it was cooler near the Grand Canyon and that you enjoyed your trip. I'm glad that you were able to enjoy our pool and lush courtyard.
Room is excellent, very comfortable. Free ample parking GREAT BREAKFAST. Free airport shuttleGenuine Hotels.com guest review
"Loved Our Stay At Doubletree Phoenix!"
our stay was completely comfortable and enjoyable. Quality service for a modest budget The rooms were both spacious and clean. Highly recommended.Genuine Hotels.com guest review
This is where we stat in PhoenixGenuine Hotels.com guest review
"good for the money."
Good price , huge room. I would stay here again. The pool was a bit warm and the bar service was terrible and over priced.Genuine Hotels.com guest review
Good location, clean. Staff was friendly and breakfast buffet very nice. No problem recommending this place.Genuine Hotels.com guest review
The hotel was great! ! I think the hotel's restaurant is decent (I'd give it 4 out of 5 stars), but the hotel is super nice.Genuine Hotels.com guest review
"Close to airport"
The hotel is very pretty. Our only issue was the air conditioner didn't seem to work as well as we would have liked. Not that it didn't work but it was very hot outside and we just couldn't seem to cool off. We ate at the restaurant attached to the hotel and the food was excellent but pricey. The hotel staff were very friendly and helpfulGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize if our A/C unit did not cool your suite to the desired temperature. We have an efficient engineering team that works diligently to keep things in top shape. I hope that you were able to get a good night's rest!
First off, this is the first poor quality rating I have posted; I currently have nine award nights so take it that I am experienced. This is a motel, not a hotel, clerk did nto explain we had to go outside through courtyard to access the room; so wandered alittle. Room smelled like a smoking room. Was charged for internet that worled poorly; slow and […] disconnecting. Breakfeast was okay. I would not stay here again and tonight, I am at the Homewood Suites - Phoenix Airport south and loving it. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize Bob R that your stay with us not up to our normal high standards. I am not aware of any Internet issues so we will look into our connectivity. Thank you for letting us know. I will also remind my desk team to be extremely clear with directions to our suites.
We stayed here because our other family booked the hotel first. Overall was good, the only two issues were no WiFi, and the restrooms by the pool did not have a rug inside making the floors very slippery. Oh, almost forgot the gentlemen who checked us in was rude and not friendly.Genuine Hotels.com guest review
"Price per night!"
Great, Poolside was Nice.Genuine Hotels.com guest review
Beautiful place. Great pool, although decking not comfortable in the heat. AC unit could not cool room lower than 73 degrees. Trash cans too small. Great buffet breakfast included. Close to MLB park. Free shuttle to close-in locations. Pool gate lock hard to open but pool and grounds very nice, and pool hours longer than most hotels.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Kate B for the detailed feedback. I will pass on your compliments to the Chef for the complimentary full breakfast buffet. I will also let our landscaper know that he is doing a great job. Thanks again.
"Great place to stay with great service!"
This hotel has a free shuttle to and from the airport. The room had a mini-frig and microwave. The bed was comfortable. The ONLY negative I had was that the air conditioning could not keep up with the heat. It was 111 degrees, so I can understand that. We stayed two different nights...the first night of our vacation and last night of our vacation. The […] AC problems were both nights. To be fair, we did not contact the hotel about the problem, because it was late. It is not very close to restaurants, but the restaurant in the hotel was good and the free breakfast was very nice. It included fruit, eggs, bacon, pancakes, yogurt, cereal, etc. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize, Linda, for the extreme Phoenix weather. We keep our A/C units in top working condition and usually 73 degrees meets most guest's comfort level. Most suites, however, get cooler than this. It often depends on the location of the suite in relation to the sun.
Rooms need new sofas and chairsGenuine Hotels.com guest review
Great hotel for the price and proximity to airportGenuine Hotels.com guest review
"4 out of 5 stars"
I only stayed for 2 nights but it was a pleasant experience. I had to add a second night because I arrived earlier than expected but the staff was very accommodating and gave me a great rate for the room even though I initially booked it through Hotels.com. The free breakfast was great. The staff was friendly and helpful. The shuttle schedule and availability […] to guest was excellent. (The driver was great and made himself available whenever you needed him) The pool was nice and seemed well maintained. I would have given it 5 stars except the room was a bit dated (but clean) and could use a remodel. I would stay here again without hesitation. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix We are thankful for the 4-star vote of confidence. I will pass on your compliments to the Team here. We'll see you next time!
My favorite part is getting the free yummy cookies so warm and delicious. Makes any person feel at home ;)Genuine Hotels.com guest review
The room had dirty carpet, unfinished trim, nasty ring in the toliet, hair in the bathroom...not someplace I would stay a 2nd time. We had booked a suite for 6 people and only 2 shower towels in the room - inconvienient!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Jill, thank you for the detailed feedback. I apologize that the cleanliness of your suite did not meet our normal high standards. We strive to provide warm and accommodating service and we will review your comments to help us improve.
"Excellent hotel close to Sky Harbor Airport"
The staff are wonderful and the accommodations are excellent. I have stayed at this hotel in the past and would not hesitate to stay there in the future.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Louella for the loyalty to this hotel and the staff! Repeat business is the best compliment we can receive. We look forward to future visits.
"Great location, comfortable for families"
Room was clean, staff was welcoming. The provided pack and play was in good condition. The separate sleeping and living room areas were great for our family.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Tom, I am pleased the our hotel fulfilled the needs of you and your family. The size of our two-room suites works well for families. We look forward to your next visit to sunny Phoenix.
"Simple and Easy"
My husband and I spent the night here before taking off for the Grand Canyon, and the property was clean, and fit the bill. We weren't expecting luxury, but were greeted with the Hilton hospitality. The property is a bit dated, but still in decent condition.Genuine Hotels.com guest review
"nice hotel and friendly staff"
we came to phoenix as a rest point to the grand canyon national park. Room was clean and queen beds were big enough for 2 persons per bed. Staff was helpful and the room view was beautiful as well.Genuine Expedia guest review
We were in town for a diamondbacks game the room was close to chase field and the room was super clean and perfect for our needs. We will be staying again!!!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Gabby. not only are we near Chase Field but the light rail is only one block from the Hotel and drops you off directly in front of the stadium. How's that for convenience?
"Very nice hotel, close to the airport."
When we arrived, the woman at the desk offered to upgrade our room. The rooms were spacious, comfortable and user friendly .The pool and hot tub were excellent. We had dinner at the restaurant and found the prices to be very reasonable, the service accommodating and the food delicious. The landscaping at the hotel was particularly attractive. It was […] a good value. The immediate neighborhood was not very inviting, but since we were only staying for one night before flying home, it was not an issue. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Many of our benefits are covered in this one review. Thanks to Anonymous for the compliments! No mention of the warm chocolate chip cookies upon arrival? We hope to see you again soon.
"Close to airport"
I have stayed at this hotel before. It is very clean and comfortable. My only complaint on this trip was that someone brought their dog (it is a no pets hotel) and the dog barked from 11PM to sometime in the wee hours of the morning. It made for a very unrestful night. Whether or not the owners got permission from the manager to bring the dog inside […] is anyone's guess. The location is near the airport and easy access to the highways. The front desk staff are very professional and willing to help. The dining room has limited hours. Breakfast is great if you are able to be there long enough in the morning to take advantage of the meal. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your loyal business. I apologize for the barking dog. I will alert my night crew to be more alert to this. We now accept pets with an extra pet fee if you want to bring Fido along.
"L.A. Dodgers vs. Arizona Diamond Backs"
Great Experience from checking in to check out. When you check into the Hotel the give you a Goodie Bag and fresh baked war cookies. I don't know if that is the normal thing that happens but since we are Hilton Honor Members that's how we were received.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Since you are from CA, I assume that you weren't rooting for the Dbacks. Either way we're pleased that you enjoyed your stay. Another convenience for baseball fans is the Phoenix light rail that is only one block from the Hotel and deposits you directly in front of the stadium.
This hotel was by far the best hotel I have stated in a while. The staff were very helpful and knowledgable and the rooms were very comfortable and the pool was very nice. I only wish that the complimentary breakfast had a few more options to choose from.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix We are pleased that we exceeded your expectations. I will pass your compliments onto the team here. Please com back again soon.
I booked the wrong date and arrived a day late and didn't notice till I got there. Charged me for the day I missed even though the hotel was about 10 per cent full. I booked and stayed the next night but no break in price, coupons or anything. Realizing this is my mistake but with staying another night I feel I should have been given some discount.Genuine Expedia guest review
"Staff left used plunger in sink"
Not up to par with typical Doubletree hotels we have stayed at in the past. Tired, worn out rooms. Sink didn't drain. Toilet stopped working and staff used plunger, then rinsed it off with his bare hands in our sink and left it there to finish working on toilet tank. Food good but kept finding dirty dishes at breakfast buffet. Had to put towels on back […] of couch because white stuff stuck to it. Housekeeping didn't pick up dirty towels and put one (dropped?) in living room. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room and the service you received from maintenance. We try to be very vigilant in this area because we know how important it is for our guests to be in a safe and sanitary environment. Based upon your review, we are actively working with our housekeeping staff to improve on the condition of our guest rooms. We hope that if your travels bring you back to the area you’ll consider staying with us again. King Regards, Todd Wilson, General Manager
No complaints. Staff was wonderful and extremely helpful! Room was perfect size, wish I could have continued to stay there.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Please come back again soon and stay as long as you want. We always have cookies...
"most comfortable bed ever!"
We'll be back to stay next month! The hot buffet breakfast is at least a savings of $15/adult...did I forget to mention the applewood bacon? Go to the 6th floor to take pictures of Phoenix...great views including airport, mountains, open courtyard.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy to read that your stay was great. Gotta' love that apple wood smoked bacon in our complimentary full American breakfast buffet!
"A short shuttle ride to the botanic gardens"
The Double Tree was excellent. The room was spacious and the buffet had a very good variety of choices. Staff were polite and helpful. However, the room was in the corner of the hotel and immediately in front of the laundry area where large rolling laundry baskets were stored and bags of trash were temporarily kept. Quite a surprise when one comes out […] of such a nice room. I would stay there again with a different room location. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that your were able to enjoy the beautiful Botanical Gardens that are only 5 minutes from the Hotel. I apologize that your suite was near our housekeeping department but I appreciate that you have the confidence to stay with us again.
Room was poorly maintained (tub drained slowly, furniture and rugs were dingy. Although advertised & signed throughout the facility as a no smoking facility, the room smelled strongly of tobacco smoke when we checked in.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Our suites are 100% non-smoking. I apologize that the previous guest failed to honor that rule and we do everything that we can to keep our suites smelling fresh and clean. Please try us again the next time you visit sunny Phoenix!
Room was clean but amenities were lacking for a 5 star.Genuine Hotels.com guest review
In town over the weekend to visit the Phoenix Zoo. Stayed for 2 night. Wanted to stay for 3rd night but hotel was booked.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I hope that you enjoyed the beautiful Phoenix Zoo that is near the Hotel. I'm sorry that we had no availability for the additional night.
"Missing Hilton WOW factor. Great for swimming."
If you found this hotel for less than $100 then I would say it is worth the money. It is nice but obviously a quite a bit old. I really can't see someone that always stays in a hilton staying here. The breakfast was great. The rooms were clean. It was just missing that Hilton WOW that I was looking for. When I checked in I saw the Hilton WOW factor...But […] as you get towards the rooms you see it fade. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that our two-room suites did not meet expectations. We strive to provide clean comfortable accommodations for all guests. We are in the design phase of a renovation of our suites and we look forward to seeing in the future.
Customer service was a plus!! Enjoyed out stay!! Keep up the great work.Genuine Hotels.com guest review
"it is very disappointed for this price"
staff will not allow early check in - no room at 11:30 AM facility is very dated with old carpet in room will not stay for this priceGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that we were not able to get you in before our 3pm check-in time. We try but it always depends on how busy we were the prior night. You can arrange for an early check-in and there is a nominal extra fee.
"perfect near airport hotel"
Great one night stay to fly out of Sky Harbor in the early AM. Restaurant was much better than expected for a chain hotel.Genuine Hotels.com guest review
In general, we were satisfied with our stay. Because it had a breadfast bar, I was expecting that there would be some plates and silverware supplied. I had to walk down to the restaurant and borrow some, which was inconvenient. For people who might have food delivered, there aren't always utinsels provided, or plates, That would have made a positive […] impression on me. Read moreGenuine Hotels.com guest review
"Poor air conditioning"
The A/C in my original room was not working, maintenance came and brought a fan as their solution. I said that was unacceptable, they moved me to another room. The second night the A/C did not work in that room! Fortunately it was my last night, and it wasn't the dead of summer. I would not recommend this hotel, I've stayed here numerous times and it […] has steadily declined. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize for the A/C challenges you encountered. I have a full-time, qualified engineering team to handle these issues and this is not our normal level of service. I am confident that your next stay with (should you choose us again) will be problem free and comfortable. Thank you for your business in the past.
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