Beautiful Hotel Great Staff Got Us To And From The Airport Without Any StRess Fabulous Warm Cookie When We Arrived Suite Was Clean And Comfortable Looking Forward To Our Return Stay After Our VacationGenuine Hotels.com guest review
"Relaxation during business activity"
It was truly delightful to stay in the hotel. Quiet fresh and open windows! Great linen.....outdoor pool... The only draw back was the noise of the planes flying over... however I sleep through that. It would be great to have free internet. Most hotels do.Genuine Hotels.com guest review
Such a polite and helpful staff! Loved the little bag we received at check in as a Hilton rewards member. Nice touch. ;) We will stay again!Genuine Hotels.com guest review
"Close but not too close to the airport"
We had pretty high expectations for this hotel and they did a pretty good job meeting them. We were looking for someplace to overnight before taking an early flight the next day. The hotel was in a good neighborhood (we had been warned of some other sketchy neighborhoods a short distance away) and was close to the airport while not being so close that […] the jets taking off and landing were an issue. The free, full buffet breakfast was very good. The on-site restaurant was good quality if a little overpriced. Of the four hotels we used on our trip, this one was the most expensive and the only one that did not offer free wi-fi to its guests. Read moreGenuine Hotels.com guest review
"Fun in the Sun"
for the purpose of the my business trip, the hotel was fine and close to the airport. I will say the hotel could use an uplift, seems to be very old.Genuine Hotels.com guest review
"Nice comfortable stay!"
We enjoyed our stay at the Double Tree Suites Phoenix Airport. There was only one little problem. We were in room 234 and the window wasn't sealed. It seemed as though the window was always open and we heard quite a bit of road noise through it since the freeway ran behind us. Other than that, our stay was lovely.Genuine Hotels.com guest review
The stay at the Doubletree exceeded my expectations. It was well located for several points of interest. However, the one we were interested in was the Desert Botanical Gardens and the Chihuly exhibit. Just a short easy drive. Close to restaurants. The room was very clean, great bed and staff were friendly and helpful. The buffet breakfast was excellent […] and well maintained. Everything was very fresh. Will definitely stay again when in Phoenix. Read moreGenuine Hotels.com guest review
Jillian went above and beyond. Breakfast buffet was better than expected. We will be coming back. Nice touch of home with our warm cookie greeting.Genuine Hotels.com guest review
Suite was excellent and located in a very good location of the hotel. Convenient to the main lobby and parking lot, just on the courtyard. Cleaning could have been better as our glasses were never replaced in the room. Breakfast buffet was pretty good although the staff could have been nicer when asking your room number and seating you at the table. […] Very unfriendly and mean sounding. Also, they had coffee out in the computer area only when the breakfast was being served. It would have been nice if they had some available in the lobby throughout the day. We didn't eat at the restaurant because we felt it was a bit too pricey for the menu. Overall, it is a pretty good hotel. Read moreGenuine Hotels.com guest review
This is the second time I've stayed here. Very convenient, great hotel. I will use them again.Genuine Hotels.com guest review
Very Clean, staff was very helpful, breakfast was good. We took the light rail to a concert at US Airways Center.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I hope you enjoyed the concert and we are glad you enjoyed your stay here. I’m pleased that you used the Phoenix Metro Light Rail back and forth to the concert. It’s convenient to have the Light Rail station only one block from the Hotel. Please keep us in mind for the next event in Downtown Phoenix or Downtown Tempe.
"This was a nice hotel however...."
I loved the location.. it is close to the monorail so you can go downtown or anywhere else you may want.. However when I closed the window curtain it fell down.. It looked like it had already been fixed multiple times.. maintenance came to fix it right away so that was nice.. Overall out was a nice stay!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that the curtain rod was not secured properly. I am pleased to read that my staff was responsive and made things right again. I’m glad that the light rail worked well for your travel to Downtown Phoenix and Downtown Tempe. Please stay with us again the next time you visit sunny Phoenix.
"Jackie Evancho Fan Gathering and Concert"
Excellent, courteous Staff, comfortable....Genuine Hotels.com guest review
Very nice hotel and the staff was great.Genuine Expedia guest review
"Comfortable Hotel close to the airport"
I checked in late for just one night. The desk clerk was friendly and quick and got me in my room right away. He also offered to have the shuttle driver take me to a convenience store when I asked about food and beer. It was late and room service had stopped. I appreciated that after a long trip from the East coast.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I’m glad that our shuttle driver helped you get needed supplies for the evening. A cold beverage after a long trip is always refreshing, especially in Phoenix. Thank you for staying with us and we look forward to your future stay!
The breakfast was very good. The room had a sitting area with couch, chair and coffee table. There was a large table/desk to work or eat at and a microwave, refrigerator and sink. The bedroom was in a separate room and the bed was very comfortable. Overall, it was a nice experience and a very good value for the price we paid.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix We appreciate the compliments regarding our comfortable two-room suites. We’re a good value for the money. I will pass on your complimentary breakfast compliment onto the team. Thank you, Traveler, for staying with us.
"Convenient to airport"
I liked the hotel and would stay there again. Its proximity to the airport is a real plus. The service was great!Genuine Hotels.com guest review
"Worth the Money"
It needs a major makeover. Very spacious and clean. Just old and needs a makeover.... I would stay there again for the price I paid.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Geneva for giving the vote of confidence to stay with us next time. We appreciate your comments and we review all of our guests' feedback. Your loyalty is truly appreciated.
"Convenient location, great service"
It was nice to stay in the hotel, but the only thing was horrible - smell of tobacco. It is declared that the place is smoke-free, however upon arrival we realized that the room seemed to be used as a smoking room by at least 5 people (my guess) together. Vents and aeration didn't help much even after 4 days.Genuine Hotels.com guest review
"Hotel was nice, however, maid service did not come"
Maid service did not come until after 6 pm and gave clean towels. Room was never cleaned. Lady at front desk failed to give an internet connection card and water.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Our housekeeping team normally cleans our suites earlier than 6pm. I apologize. I will follow up with them to insure prompt, thorough cleaning. Thank you for your comments and we hope that you try us again soon!
Was a very short stay but very nice and a very good included breakfast buffet!Genuine Expedia guest review
"Very nice hotel"
I would recommend this hotel to anyone. It was close to the airport and the breakfast buffet was fantastic. The room was clean and comfortable. We did have a problem with the shower on the first night. But we figured out what was wrong that morning. If I had a complaint it would be that, housekeeping didn't give us fresh towels, we had to go to the […] desk and ask for some. Other than that, I was very pleased with my stay there. The cookies were delicious too! Read moreGenuine Expedia guest review
"Close to airport."
It was comfortable and quiet.Genuine Hotels.com guest review
"Close to airport"
Very quiet room did not hear road or plane noise. Plenty of space in suite with comfortable "living room". Overall hotel did not feel like a box, plenty of views of garden spaces and outdoor pool from walkwaysGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Jim, it seems like you had a restful, relaxing stay with us. As you noted, the hotel has an interesting design and is not like most airport hotels in the area. Our lush courtyard and inviting pool can make you feel miles away from Sky Harbor. Please stay with us again the next time you visit sunny Phoenix.
Perfect stay! Employees were very nice, polite and helpful. Room was very clean and spacious. Pool was open until 11pm which was perfect after coming back from a cardinals game to hop in the jacuzzi and relax for awhile. The cookies were amazing as promised. Checking in and out was a breeze. I agree that its very very close to the airport, and yet had […] absolutely no airport noise at all in the room. Parking is free and pretty simple but the parking spots are tiny. Not made with large trucks in mind. The breakfast buffett was delicious and easy to deal with. Would stay at this location again for sure. Had a great experience. Read moreGenuine Expedia guest review
Great location , right off highway and close to light rail and airport tram. Rooms were clean and comfortable and staff was very helpful in answering questions. Definitely will be making the Doubletree part of my leisure and work travel .Genuine Hotels.com guest review
It was clean and nice for an overnight. Parking could be better but overall a good stay for me and my family.Genuine Expedia guest review
Over all service is good but property is oldGenuine Expedia guest review
Overall good experience. Rooms were fine. I stay at a lot of Doubletree Hotels and overall this one was average. Hotel was a little older but was comfortable. I will definitely stay there again.Genuine Hotels.com guest review
"Nice hotel near airport (but quiet)"
Great place to stay after getting to PHX. Fast, convenient shuttle. Nice reception and very good breakfast. Will go back next time in PHX.Genuine Hotels.com guest review
This is a nice hotel and priced very reasonably. The breakfast is worth the extra charge. The staff was awesome and the pool is heated. The rooms are nice and the location is really close to everything.Genuine Hotels.com guest review
"Walking distance to light rail"
Excellent breakfast!!! Great location, wonderful staff!!Genuine Hotels.com guest review
"Nice hotel close to the airport at Phoenix."
Very nice hotel to overnight. Staff very friendly and efficient. The free breakfast is quite good. The only negative point is the lunch/dinner menu. Tho nicely presented, the dinner results were from the freezer to the plate type pub food.. we did have fish and chips and a hamburger.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the balanced review. I’m happy that we met or exceeded most expectations regarding our friendly staff and abundant complimentary buffet breakfast. I will pass your menu comments onto our talented Chef to help guide us in developing our next menu. Please come again soon!
Very friendly staff. Upon our arrival each of us received a nice warm welcome cookie (4). Rooms were clean.Genuine Expedia guest review
"Big Room, Amenities were lacking"
I was pleased with the price of the room, however had I paid more I would have been displeased with the whole experience. We were placed right by the laundry area, so every morning go to see all the laundry and sheets being cleaned from the day. The shampoo, conditioner, and soap products were cheap and left my skin feeling horrible. The towels smelled […] as they had been washed way to many times, probably from cheap detergent. And the operator sounded less then pleased to talk to people on the phone. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I am pleased that the price of our suite met your expectations and budget. I am sorry to hear, however, that the room location was near our housekeeping department. We will focus more on keeping that area clear of laundry carts in the morning. Thank you for your input. Our bath products are Crabtree & Evelyn and are popular with guests. I’m sorry that these products did not suit you. The DoubleTree brand changes bath products every two or three years and hopefully the next brand will be more to your liking. We look forward to your next stay with us.
Excellent location, beautiful grounds, clan beautiful rooms, great staff and overall an A plus, would definitely recommend and stay again.Genuine Hotels.com guest review
Everything went great. The shuttle saved my butt as I slept in for a 6 AM flight and woke up at 5:20. Hopped on the shuttle and arrived at the gate just in time for boarding. Granted it was Thanksgiving day and no one in the security line. Nice room. Good drinks at the bar.Genuine Hotels.com guest review
This hotel has very clean and well maintained rooms. The breakfast is something to look forward to. Pickup and drop off to the PHX airport was prompt and timely. Will recommend this to all my friends and family.Genuine Hotels.com guest review
Room was clean and comfortable. Staff was friendly and helpful. Breakfast was good.Genuine Hotels.com guest review
The hotel is very nice looking. All the grounds were without litter. The staff was very helpful and friendly. The room was very clean and comfortable. The bathing products were of excellent quality.Genuine Expedia guest review
The hotel lobby is very inviting but then when you leave the lobby and go outside our room was tucked in the furthest back area with views of the mechanical equipment and parking lot. Actually a little scary walking back there at night. If we were staying for one night that might of been okay, but we were there for four nights (part business/part fun) […] and that is not the view I would expect. I asked for a different room for the next day and they said they would get back to me but never did. The staff were friendly. I also think the picture on the website is deceiving as it makes it look like the building that is actually separate and next door is a part of the hotel. Read moreGenuine Expedia guest review
"Nice hotel near airport"
Stayed here one night and it was great. Free bkfast in the morning was awesome. And you can park your car for a week for freeGenuine Expedia guest review
"Close to airport/easy access to freeways"
I was was very pleased with the hotel. the driver from airport was professional, staff was polite,friendly,helpful-food was good,breakfast buffett is my style,all you can eat with good choices. I would stay againGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Duane for the kind words regarding our polite and helpful staff. I’m glad that you enjoyed our complimentary full breakfast buffet. It really is a great way to start your day. We hope you can join us for another 5 star stay soon!
"Really great except for pullout couch"
Great hotel and amazing breakfast. Only issue is that the pull out couch mattress isn't great (as expected). Otherwise wonderful!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your 5 star review and positive comments on our complimentary breakfast buffet. I’m sorry that the sofa sleeper was not as comfortable as the regular bed in the room. We hope to see you soon again in Phoenix!
"watch for the specials"
We were fortunate that the hotel had a special during the time we were lined up for an event nearby. The rooms are spacious, with a kitchenette, and the bed was comfortable. Normally, I don't think we could afford this place, but we wouldn't mind staying again.Genuine Hotels.com guest review
From check out to check in we were satisfied. Good value even if they did not include the breakfast buffet...but I am glad they did. Will always stay here when needing to stay by the airport.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your loyalty to this hotel and the hard-working team. Our proximity to the airport and 24 hour shuttle service works well if you need to park-n-fly out of Sky Harbor. We appreciate your comments and look forward to seeing you again soon!
Front desk was extremely rude. I asked for help in renewing my Hilton Honors account and she said it was my problem and not hers and that I would have to contact corporate. Front desk clerk acted as if us staying there was a burden to them. Room was ok, a bit dated, and nothing special. I've stayed in many Doubletrees across the country and this one […] was by far the worst, especially since every other Doubletree I've stayed at was rather upscale with an extremely helpful staff. I wish I would've stayed elsewhere in Phoenix. This Doubletree Suites Phoenix is a disgrace to the Hilton family of hotels and doesn't deserve the association with such a reliable, and excellent brand. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Joe, thank you for your detailed review of our hotel. I will pass your compliments onto the housekeeping team. I apologize that our front desk team did not provide warm and accommodating service, which is our trademark. I will use your comments as a training opportunity to improve on all levels. Thank you for being a loyal DoubleTree customer.
"Hotel was clean and satisfying."
When we first arrived the front desk clerk and not very accomadating. We had reserved a king bed suite and she said they were all booked for the weekend and gave us a queen disability suite. She said if you booked through a third party you won't get what you reserved (ie Expedia). The next day we went down to the front desk and this nice person got […] us right into a king bed suite. The complimentry breakfast was not worth the time to go down and eat. Food quality and quantity was lacking. Otherwise all was a pleasant experience. Read moreGenuine Expedia guest review
"Not quite what I expected"
I believe this hotel rates itself as a 3 1/2 star. I'm not seeing it. Everything had the appearance of being fancy but seemed to be only a facade. The hotel is pretty old although the interior is pretty nice. However, the shower head was about 5 feet above ground at best. Unless you have a rental car, there is really nothing around the hotel.Genuine Expedia guest review
"Very clean, friendly staff"
Great experience. Warm welcome by staff. Excellent room service. Great tasting breakfast buffet. Will stay here again.Genuine Expedia guest review
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