I totally enjoyed my time at the Doubletree by Hilton hotel in Phoenix, AZ. I definitely would stay there again. The staff was very friendly and helpful. Convenient to the airport and to the light rail. Thanks so much for such a great stay.Genuine Hotels.com guest review
"Great place to stay."
We enjoyed our stay at the Doubletree Suites. The staff at the hotel were very accommodating with our early check in and were pleasant. We enjoyed the complimentary cookies too. Our room was spacious, clean, and comfortable. The prices was well worth it. We noted some water damage in the bathroom that could use some attention and it's slightly noisy […] at night due to the location being near the airport although we will be staying here again. The pool was very warm and the children enjoyed it. Complimentary hot breakfast was delicious. Check out was fast and easy. Thanks again Doubletree Suites. Read moreGenuine Hotels.com guest review
"Pretty good hotel."
I like the way the room are built around a courtyard - gives security plus feeling of outdoors. However, the Holiday Inn on 44th Street has the same thing only better, so of the two I like Holiday Inn better. Plus the bar restaurant well, not as good. It is a local hotspot so forget showing up in your shorts/jammies/socks. Food mediocre too.Genuine Hotels.com guest review
we stayed for family getaway and enjoyed very much. The staff was attentive and friendly the rooms were as described. The hotel was awesome !Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the five-star review! I'm pleased that we met or exceeded expectations.
My stay was very relaxing. This was my very first visit to Phoenix, a get-a-way for myself. There was one thing that concerns me, the lighting through court yard and to elevators, that lead to rooms is poorly lit. I did not observe any security cameras, and I felt uneasy about walking alone at night.Over all, everyone very polite, and my suite was very […] clean and comfortable. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Teresa for the detailed input. I apologize that you felt uncomfortable with our courtyard lighting. I will have my engineering team complete an additional walk through to insure that all lights are working properly. As a side note, we do have security cameras throughout the property and they are routinely monitored.
We only stayed for the night because we were returning from Tucson and had a very early flight. The shuttle was full so the hotel called us a cab in the morning and payed the expense to the airport for us. We made our flight!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that we made a good last-minute decision to help you catch your flight. It was our pleasure.
"Amazing!! Two thumbs up"
Fantastic stay! Stayed at the Hyatt and paid 3 times more then th hilton. Not worth it. The hilton was amazing. Great customer service, reasonable prize, and just all around great hotel. No hidden feesGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy to read that we out shined one of our worthy competitors. Thank you for the "thumbs up"!
"Amazing service & family friendly atmosphere!"
The staff were AMAZING. I truly enjoyed our time at this hotel. The breakfast was good & the room was spacious. The children loved the heated pool & hot tub. I would absolutely recommend this hotel to anyone looking for an affordable, clean & family friendly hotel.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Joe. I'm glad that your children enjoyed our lush pool area and hot tub. Please see us again when you make the trek from Show Low.
2 things, when I first arrived, I didn't get welcomed by nice Smiley receptionist,let's say I didn't feel impressed.. Second, when going to breakfast, same, thing, no welcoming, just the guy said, you've got 10 min for breakfast because we need to close. That's it.. No hello or any greeting. Beeb in lots better and friendlier staff than that. Maybe […] be they need to train their staff how to talk to clients. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the feedback. I will pass your comments onto my team to remind everyone the value of being warm and accommodating.
"Great place to stay"
Very nice hotel. It deserves its four star rating.Genuine Hotels.com guest review
"very nice hotel"
We stayed here 3 nights. Very nice hotel. Enjoyed the breakfast, the hot tube and pool. Room was spacious. It is near the airport but the noise was negligible. We would definitely stay here again.Genuine Hotels.com guest review
"One of the best Hotels in Phoenix"
I loved it been there twice worth every pennyGenuine Hotels.com guest review
"Great deal for the price!"
I love double tree hotels. Its always a good experience. The outside was a little 90ish but the rooms were updated. It was a good deal!Genuine Hotels.com guest review
Wish the buffett breakfast was tastierGenuine Hotels.com guest review
"The most comfortable stay in a while."
My wife and I had a great time at you hotel. We were very comfortable and cozy. This was the best stay that we've had in a while. We will recommend this hotel to family and friends. And we will be back as well.Genuine Hotels.com guest review
The hotel was nice. could not complain much just that it was a bit difficult to find since it was in the middle of parking lots and other tall buildings. The Cookies were AMAZING!Genuine Hotels.com guest review
"Nice place to stay!"
Hotel/restaurant staff was great! Finding the hotel as it sits back off the road is a little tricky. Had a few issues with our internet/iPhones connection but was moved immediately to new room and no problem. Would definitely stay again.Genuine Hotels.com guest review
"Would stay here again"
We were very pleased with the hotel layout and decor, front desk service, and location close to the airport as well as the Desert Botanical Graden and a couple of other attractions we would have visited if we had time. Phoenix traffic is very heavy between 3-6 PM-plan to travel outside these hours. Their shuttle service is nice to have.Genuine Hotels.com guest review
"Nice Place to Stay...Loved the Cookies!"
The only thing I wish that our room had would be an exhaust fan in the bathroom for the steam. I was actually surprised that it did not.Genuine Hotels.com guest review
NICE HOTEL AND FRIENDLY STAFF. IT WAS PERFECT FOR THE NIGHT. SEVERAL RESTAURANTS AND BARS WITHIN WALKING DISTANCE.Genuine Hotels.com guest review
"A perfect nights sleep"
All I can say is "It was perfect" Clean rooms and the room smelled good friendly staff very nice rooms good location quiet convenientGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you. Thank you. Thank you. The term "perfect" is a fantastic compliment!
staff was awsome and the room was also awsome and yes the breakfast was AWSOMEGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Looks like you had an awesome stay with us. We're happy that everything went so well. Please see us again the next time you visit sunny phoenix.
"Ok, especially for the great hotels.com rate."
Overall stay was alright. I was on the 1st floor. The room had a musty smoky smell and the carpet looked like it hosted one to many spring break parties. Check in was fast and efficient. I had great hotels.com rate so that helped make the 1 night stay acceptable.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I am disappointed that you room smelled of smoke. We are 100% smoke free (or at least we are supposed to be). A previous guest must have ignored our policy. Thank you for letting me know.
Stayed one night nice room was clean and i have no complaintsGenuine Hotels.com guest review
The bathroom was extremely small. The stay was very noisey due to the air conditioner and our room was next to the hotel's cleaning area. The buffet breakfast was disappointing. The best thing about the stay was the free cookie at check in and the bed was comfortable.. Will NEVER stay at anither double treeGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I am sorry that you were disappointed with your stay. We will work on the areas you mentioned. I'm happy that the cookie was a great way to start...
"Good choice in Phoenix!"
This is a very nice property, with southwest landscaping, big pool, comfortable rooms, and a good restaurant. We stayed two nights and found the staff to be friendly and helpful. The shuttle to/from airport is convenient.Genuine Hotels.com guest review
"great weekend getaway"
This was a very nice place inside and out. Our room was awesome. The restaurant in the hotel had great food also. This place is walking distance to the metro which we took downtown and back.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm glad that you had a good weekend with us. The light rail station is only one block away and, as you noted, is a great way yo reach downtown Phoenix and bustling Tempe.
Clean, quiet suite. Attentive staff. Had business related event held here. Very good food served at event. Nice breakfast buffet for guests.Genuine Hotels.com guest review
"unexpected stay was wonderful"
We found this hotel & its accomadations perfectly suited for our needs. Very helpful and extremely friendly staff. Actually had coffee, muffins & fruit ready at 4am for our very early flight. Would reccomend and definitely stay again.Genuine Hotels.com guest review
We chose this hotel due to its proximity to the airport and the price seemed reasonable. Unfortunately, those were the only positive attributes. When we got to our room, the door was ajar, the cleaning crew had left bottles and papers in the room and it was dirty and musty smelling. Someone had used the bathroom and the toilet was clogged requiring […] a visit from maintenance. My wife wanted to leave at that point, but we were told that the hotel was sold out and we were very tired from a long travel day. The air conditioning barely worked and we got a horrible nights sleep. I would NEVER consider staying here again and would think long and hard before staying at another DoubleTree hotel. It used to be a nice brand, but in my experience the quality has declined in recent years. Read moreGenuine Hotels.com guest review
Loved itGenuine Hotels.com guest review
"This hotel was a awful"
I am baffled as to how the reviews show this property as a 4 star hotel. My room was so dingy, dirty and dank that I would rate it as a 1.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that you were disappointed with your stay with us. I will review your comments with our housekeeping team to insure a clean, comfortable two-room suite for every guest.
"Great Hotel and Staff"
This was a last minute reservation and was surprised by such a great room and excellent staff. Was surprised that the front door led to an outside courtyard instead of a hallway. I would definitely stay again on my travels through Phoenix.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Martha for the great feedback. I will pass your compliments onto my team. Please choose us again the next time you visit sunny Phoenix!
Very friendly staff, will definitely be back again.Genuine Hotels.com guest review
This was one of the nicest hotels we've stayed at during our x-country trip. Wish there were more hotels that concentrated on making the customer feel like they're home. Job well done.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Mr. Wilson. We strive to make all guests feel appreciated and comfortable. Comparing us to your home is a fantastic compliment!
The suite bed was excellent. However the pull out bed was a pull out bed :(Genuine Hotels.com guest review
Surrounding area isnt great looking but the hotel was very comfortable and secure. Free breakfast was delicious.Genuine Hotels.com guest review
Very nice clean rooms with a lot of space and a shuttle for the airport. Good free breakfast buffet.Genuine Hotels.com guest review
We enjoyed the bedroom being separate from the living room. The complimentary breakfast was nice. The hours could be extended and more meat options would of been available. Overall, it was nice.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that our two-room suite met your needs and that you enjoyed our complimentary full American breakfast buffet. It's a great way to start your day!
My stay was very enjoyable and comfortable. The only thing I had a problem with was at my check-in, I was placed in a room on the ground floor near the pool, and the room had a terrible smell as if it was the result of flooding or mildew. I knew that I could not stay five nights in that environment, so I went back to the check-in desk, and they placed […] me in a room on the second floor which was excellent. The service was excellent, The shuttle driver was so kind and helpful, such a terrific blessing. The breakfast was good, as was the restaurant service. I would recommend this hotel to anyone needing a hotel out of the area of the city. Very convenient to the airport though. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that the first suite we assigned had a musty odor. We've had some terrible rain storms recently and I'm sure that was the cause. I'm glad that everything went well after we assigned you to another suite. Your compliments regarding our kind and helpful shuttle driver are appreciated, as well as the compliments regarding the restaurant. Thank you!
"Traveling: overnight stay over"
Nice Hotel, nice large rooms, clean, amenities, night time manager had an attitude of a Pitt bull. When people are traveling with late arrival times, we would rather be welcomed with a smile and " welcome, how can I help you" than a frown and growl, like, excuse me am I bothering you. That's all, Actually a nice Hotel.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your feedback. I apologize that our night manager came across in a less-than-welcoming manner. I will address this to insure that all guests are met with a smile and helpful attitude. Thank you for letting me know.
"what a great place to stay"
We only needed the room for the night . We had an early flight and didn't want to drive 100 miles that morning. They allowed us to park our vehicle for the week we were gone and provided us with and excellent meal in the morning before we were taken to the airport.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for staying with us, even though it was only for one night. I hope that you like us enough to come back again (for a longer, more relaxing stay).
Upon arriving at the hotel, I was greeted by the nicest people! The gentleman at the front desk was so helpful giving me directions to the airport car rental return pavilion ( way better than my Garmin!! ) The room was a huge surprise, it was a large one bedroom suite, extremely comfortable and clean! The restaurant on site was absolutely fantastic! […] The waitstaff were friendly, the food was superb (spinach salmon salad and tomato bisque!! Nom Nom Nom ) and the prices were very reasonable. Overall, I was pleasantly surprised with this hotel! I highly recommend staying here and I will stay here again next time I'm in the Phoenix area. If I could give ten stars, I would! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix We'll take the ten star review any time! Thank you for the positive feedback. I will pass the compliments onto my team. Come back soon!
"A stop over"
Good choice if you have had a long journey to get to Phoenix! and particularly if American manage to loose your baggage in Dallas. ( regular event I am afraid) so we had no clothes or toiletries. The bed was very comfortable. The staff excellent once our baggage arrived in getting it to us. breakfast was also very good.we ate in the bar and had an excellent […] meal at very good value. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm glad you got your luggage! Thank you for staying with us. We look forward to your next visit.
"Quick get away. Long weekend."
The front customer service was great. Some of the staff in the diner looked and acted like they needed vacations. Our room was picked up but not really clean. May be because of the heat or because they have some much to do. I will point out it was Only some staff, not all. We were lucky to find in the hotel; staff with an outstanding customer servi […] ce. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your detailed feedback. I will pass your compliments and critiques onto my team for continued improvement. Thank you for your business.
Conveniently located at a great price. Friendly staff. The complementary breakfast was pretty good. Overall a good experience.Genuine Hotels.com guest review
wonderful restaurants nearby,. We had a car, but the hotel does have a shuttle that I heard being offered to take people to sight seeing events. Fabulous warm cookies, great free breakfast. Didn't get a chance to use the pool and jacuzzi, but lots of people did...it looked wonderful.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix It's too bad you didn't get a chance to enjoy our lush pool area. It seems, however, that your had a great time anyway. Thank you for choosing us.
Room is very beautiful and price is reasonable! I can not enjoy the breakfast, but the staff prepared for Muffin and coffee. If I come to Phoenix again, I will stay this hotel.Genuine Expedia guest review
"Room smelt of cigarette smoke"
The room/suite was spacious, but the entire space smelt of cigarette smoke. All our clothes outside of our suitcases had the smoke smell when we left the next day. We let the front desk know about this on check out. Also, the shower head to turn on the shower was stuck. After a few attempts to turn it on, we had to call room service. The maintenance […] person also had to struggle with it, before it came unstuck. This is the first such experience we have had in a hotel of any kind. All in all, the room comfort was missing. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize for the smoke smell in your suite. We are a 100% non-smoking hotel so I can only assume that the prior guest did not comply. I hope that you were able to get a good night's rest.. I will have that shower control looked at also. Thank you for letting us know.
"Nice relaxing atmosphere"
Rested well after a long day, granddaughter enjoyed the pool being situated right near our room. Breakfast was great!Genuine Expedia guest review
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