"This hotel was a awful"
I am baffled as to how the reviews show this property as a 4 star hotel. My room was so dingy, dirty and dank that I would rate it as a 1.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that you were disappointed with your stay with us. I will review your comments with our housekeeping team to insure a clean, comfortable two-room suite for every guest.
"Great Hotel and Staff"
This was a last minute reservation and was surprised by such a great room and excellent staff. Was surprised that the front door led to an outside courtyard instead of a hallway. I would definitely stay again on my travels through Phoenix.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Martha for the great feedback. I will pass your compliments onto my team. Please choose us again the next time you visit sunny Phoenix!
Very friendly staff, will definitely be back again.Genuine Hotels.com guest review
This was one of the nicest hotels we've stayed at during our x-country trip. Wish there were more hotels that concentrated on making the customer feel like they're home. Job well done.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Mr. Wilson. We strive to make all guests feel appreciated and comfortable. Comparing us to your home is a fantastic compliment!
The suite bed was excellent. However the pull out bed was a pull out bed :(Genuine Hotels.com guest review
Surrounding area isnt great looking but the hotel was very comfortable and secure. Free breakfast was delicious.Genuine Hotels.com guest review
Very nice clean rooms with a lot of space and a shuttle for the airport. Good free breakfast buffet.Genuine Hotels.com guest review
We enjoyed the bedroom being separate from the living room. The complimentary breakfast was nice. The hours could be extended and more meat options would of been available. Overall, it was nice.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that our two-room suite met your needs and that you enjoyed our complimentary full American breakfast buffet. It's a great way to start your day!
My stay was very enjoyable and comfortable. The only thing I had a problem with was at my check-in, I was placed in a room on the ground floor near the pool, and the room had a terrible smell as if it was the result of flooding or mildew. I knew that I could not stay five nights in that environment, so I went back to the check-in desk, and they placed […] me in a room on the second floor which was excellent. The service was excellent, The shuttle driver was so kind and helpful, such a terrific blessing. The breakfast was good, as was the restaurant service. I would recommend this hotel to anyone needing a hotel out of the area of the city. Very convenient to the airport though. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that the first suite we assigned had a musty odor. We've had some terrible rain storms recently and I'm sure that was the cause. I'm glad that everything went well after we assigned you to another suite. Your compliments regarding our kind and helpful shuttle driver are appreciated, as well as the compliments regarding the restaurant. Thank you!
"what a great place to stay"
We only needed the room for the night . We had an early flight and didn't want to drive 100 miles that morning. They allowed us to park our vehicle for the week we were gone and provided us with and excellent meal in the morning before we were taken to the airport.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for staying with us, even though it was only for one night. I hope that you like us enough to come back again (for a longer, more relaxing stay).
Upon arriving at the hotel, I was greeted by the nicest people! The gentleman at the front desk was so helpful giving me directions to the airport car rental return pavilion ( way better than my Garmin!! ) The room was a huge surprise, it was a large one bedroom suite, extremely comfortable and clean! The restaurant on site was absolutely fantastic! […] The waitstaff were friendly, the food was superb (spinach salmon salad and tomato bisque!! Nom Nom Nom ) and the prices were very reasonable. Overall, I was pleasantly surprised with this hotel! I highly recommend staying here and I will stay here again next time I'm in the Phoenix area. If I could give ten stars, I would! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix We'll take the ten star review any time! Thank you for the positive feedback. I will pass the compliments onto my team. Come back soon!
"A stop over"
Good choice if you have had a long journey to get to Phoenix! and particularly if American manage to loose your baggage in Dallas. ( regular event I am afraid) so we had no clothes or toiletries. The bed was very comfortable. The staff excellent once our baggage arrived in getting it to us. breakfast was also very good.we ate in the bar and had an excellent […] meal at very good value. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm glad you got your luggage! Thank you for staying with us. We look forward to your next visit.
Conveniently located at a great price. Friendly staff. The complementary breakfast was pretty good. Overall a good experience.Genuine Hotels.com guest review
wonderful restaurants nearby,. We had a car, but the hotel does have a shuttle that I heard being offered to take people to sight seeing events. Fabulous warm cookies, great free breakfast. Didn't get a chance to use the pool and jacuzzi, but lots of people did...it looked wonderful.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix It's too bad you didn't get a chance to enjoy our lush pool area. It seems, however, that your had a great time anyway. Thank you for choosing us.
Great placeGenuine Hotels.com guest review
Only issue - other than hotel restaurant, food was non existent. With no car, slight issue.Genuine Hotels.com guest review
Rooms were old and smelled musty. In need of a upgrade.Genuine Hotels.com guest review
"Stopover on our journey home"
The Double Tree was just what we needed as a comfortable stopover on our flight home from Europe. Very nice staff, very comfortable room.Genuine Hotels.com guest review
The hotel is older and somewhat antiquated. Several of the areas need a make-over. The staff was helpful.Genuine Hotels.com guest review
"Phoenix Hilton Doubltree "Sweet""
Great Hotel and location right next to the airport, but NO airplane noise. Rooms are clean, comfortable and very spacious with separate living rooms. I have stayed here for both business and vacation trips, and will definitely be a return guest. The chocolate chip cookie upon check-in seals the deal! Thanks for another great stay.Genuine Hotels.com guest review
"Meeting in the desert"
This property has an outstanding staff who will do anything for their guests. Unfortunately, I had a room with a handicapped-accessible bathroom, which meant the shower wasn't the most convenient for an able-bodied person - wish I'd been warned or given a choice when I checked in. Only other wish is that there were restaurants and other shops within […] easy walking distance, especially since the temp was over 100 degrees during my stay and made it tough to be outside much. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I hope that your meeting was successful! Thank you for the nice comments regarding our team. I apologize that the ADA room did not provide your first choice in shower styles. We usually sell these rooms last when there is no demand for them. We must have had high occupancy. Please try us again the next time your travels bring you to Sunny Phoenix.
"Close to Airport"
Really enjoyed our stay. Room was excellent. Bed was very comfortable. Room and bathroom were clean. Free breakfast was very good, one of the best we ever had. Will stay here in the future.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the vote of confidence. We look forward to your next visit!
"Expected better quality condition/maintnc"
Family of six, grateful to have one hotel room for the group of us for one night. Upon arrival, all was in order in the room, but the quality of the furnishings less than ideal, particularly the carpet (which hadn't been thoroughly vacuumed) and the sleeper sofa and chair. The upholstery was stained and just didn't look clean. Breakfast was as described […] in website. Pool was better than expected esp for us bc we arrived in Phoenix when it was 110 deg!. Staff very responsive and pleasant. Surprisingly, the best best thing about this hotel is that it was only a short short drive to Costco so we loaded up on majr supplies for our trip to Grand Canyon. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I hope that it was cooler near the Grand Canyon and that you enjoyed your trip. I'm glad that you were able to enjoy our pool and lush courtyard.
Room is excellent, very comfortable. Free ample parking GREAT BREAKFAST. Free airport shuttleGenuine Hotels.com guest review
"Loved Our Stay At Doubletree Phoenix!"
our stay was completely comfortable and enjoyable. Quality service for a modest budget The rooms were both spacious and clean. Highly recommended.Genuine Hotels.com guest review
This is where we stat in PhoenixGenuine Hotels.com guest review
"good for the money."
Good price , huge room. I would stay here again. The pool was a bit warm and the bar service was terrible and over priced.Genuine Hotels.com guest review
Good location, clean. Staff was friendly and breakfast buffet very nice. No problem recommending this place.Genuine Hotels.com guest review
"Hotel was great."
Hotel is great. the hotel was clean rooms were comfortable. Staff was nice and friendly. Food was great. will Recommend to family and friends. Doubletree Hotel was a good experience.Genuine Expedia guest review
"Nice hotel close to airport"
The hotel was clean. The staff was extremely helpful and friendly. The buffet breakfast in the morning was very good.Genuine Expedia guest review
The hotel was great! ! I think the hotel's restaurant is decent (I'd give it 4 out of 5 stars), but the hotel is super nice.Genuine Hotels.com guest review
"Nice hotel close to airport"
The hotel was nice. 24 hour shuttle service to airport was excellent. Pool was clean but it was very warm. Not a "refreshing dip in the pool". Wish it could have been a bit cooler. All in all nice hotel.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I'm glad that you enjoyed our convenient 24-hour shuttle service to Sky Harbor Airport. This service works especially well when using our park-n-fly option while staying here. And yes, the pool is a bit warm but it's heated by Mother Nature during the warm summer months. We wish it could be cooler. Thanks for staying with us.
"Nice hotel but quality is everything"
They really need to get some better pillows there were 4 pillows and they were all very flat and did not even seem like you have something under your head.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that our pillows did not meet your expectations. Our pillows are an integral part our Sweet Dreams bedding experience and they are down-filled, high quality pillows. I will, however, inspect them to insure that they have not flattened more than expected. Thank you for the feedback.
We missed our connection in Phoenix and has to spend the night without our luggage. Staff was extremely accommodating - gave us toiletries and extra cookies! Even made a special shuttle run back to the airport in the morning for us!Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that we made your "luggage-less" evening comfortable. You can't beat those warm DoubleTree signature cookies!
The staff were courteous and my stay was really good. Pretty landscape!Genuine Expedia guest review
"Not happy with the temperature in the room."
The thermostat never got low enough. With the temperature so high, I certainly wanted to cool off.Genuine Expedia guest review
"Near airport...nice breakfast experience"
Enjoyed our one night stay. Room was nice and clean, though there was a bit of an odor I attribute to the age of the hotel. Breakfast was a nice buffet style, definitely better than average, and the experience of being seated and having staff come around to clear dishes was a first for a complimentary breakfast experience...we'll done!Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix We are happy that you enjoyed your short time with us. I will pass your compliments onto the breakfast team!
"Close to airport"
The hotel is very pretty. Our only issue was the air conditioner didn't seem to work as well as we would have liked. Not that it didn't work but it was very hot outside and we just couldn't seem to cool off. We ate at the restaurant attached to the hotel and the food was excellent but pricey. The hotel staff were very friendly and helpfulGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize if our A/C unit did not cool your suite to the desired temperature. We have an efficient engineering team that works diligently to keep things in top shape. I hope that you were able to get a good night's rest!
Nice hotel near the airport Excellent staff and good restaurantGenuine Expedia guest review
"The location was perfect for the activities we"
Everything was great except for the pool it was dirtyGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the feedback. We have a regular cleaning schedule for our pool and I will double-check to insure we are following procedures. We hope to see you again soon.
Everyone was courteous, friendly, knowledgable, & very accommodatingGenuine Expedia guest review
I went with two teenage girls. They had a blast in the pool. Food and drinks are available at the pool. The breakfast was a full hot breakfast.Genuine Expedia guest review
First off, this is the first poor quality rating I have posted; I currently have nine award nights so take it that I am experienced. This is a motel, not a hotel, clerk did nto explain we had to go outside through courtyard to access the room; so wandered alittle. Room smelled like a smoking room. Was charged for internet that worled poorly; slow and […] disconnecting. Breakfeast was okay. I would not stay here again and tonight, I am at the Homewood Suites - Phoenix Airport south and loving it. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize Bob R that your stay with us not up to our normal high standards. I am not aware of any Internet issues so we will look into our connectivity. Thank you for letting us know. I will also remind my desk team to be extremely clear with directions to our suites.
Stuff were kind and fast! Even though a lot of people were staying, we felt like more spaces.Genuine Expedia guest review
Quite, efficient business location near airport. Easy parking and helpful staffGenuine Expedia guest review
It was a nice hotel to stay in. The weather was hot, so we stayed in the room most of the time for the evening we were there.Genuine Expedia guest review
"First and last night of our vacation"
My husband and I stayed there on the first night of our "out west" vacation. We stayed here our first night here at the Doubletree Inn and Suites in Phoenix and drove to Flagstaff the next morning. We toured and hiked through the Grand Canyon, then on to Page, Arizona ( Antelope Canyon) then to Zion National Park, then Bryce Canyon National Park, then […] Arches National Park in Moab, Utah, then to Durango Colorado where we took the train to Silverton and back. After 6 days of traveling (1800 miles!) we came back to Phoenix and stayed again at the DoubleTree Suites. It was absolutely my favorite hotel of our vacation. We liked our room so much the first night that we requested it for our return. Very nice suite (clean, comfortable bed, quiet) The staff here were wonderful and friendly. And the cookies you receive upon arrival are to die for! Delicious, warm and yummy! I highly recommend this hotel and would stay here again. Thank you! Read moreGenuine Expedia guest review
We stayed here because our other family booked the hotel first. Overall was good, the only two issues were no WiFi, and the restrooms by the pool did not have a rug inside making the floors very slippery. Oh, almost forgot the gentlemen who checked us in was rude and not friendly.Genuine Hotels.com guest review
We stayed here at the beginning of our tour. It is close to the airport but not close to the attractions in Phoenix. Taxi fares are very high in Phoenix.Genuine Expedia guest review
"Price per night!"
Great, Poolside was Nice.Genuine Hotels.com guest review
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