This is the second time I've stayed here. Very convenient, great hotel. I will use them again.Genuine Hotels.com guest review
Very Clean, staff was very helpful, breakfast was good. We took the light rail to a concert at US Airways Center.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I hope you enjoyed the concert and we are glad you enjoyed your stay here. I’m pleased that you used the Phoenix Metro Light Rail back and forth to the concert. It’s convenient to have the Light Rail station only one block from the Hotel. Please keep us in mind for the next event in Downtown Phoenix or Downtown Tempe.
"This was a nice hotel however...."
I loved the location.. it is close to the monorail so you can go downtown or anywhere else you may want.. However when I closed the window curtain it fell down.. It looked like it had already been fixed multiple times.. maintenance came to fix it right away so that was nice.. Overall out was a nice stay!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that the curtain rod was not secured properly. I am pleased to read that my staff was responsive and made things right again. I’m glad that the light rail worked well for your travel to Downtown Phoenix and Downtown Tempe. Please stay with us again the next time you visit sunny Phoenix.
"Jackie Evancho Fan Gathering and Concert"
Excellent, courteous Staff, comfortable....Genuine Hotels.com guest review
"Convenient to airport"
I liked the hotel and would stay there again. Its proximity to the airport is a real plus. The service was great!Genuine Hotels.com guest review
"Worth the Money"
It needs a major makeover. Very spacious and clean. Just old and needs a makeover.... I would stay there again for the price I paid.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Geneva for giving the vote of confidence to stay with us next time. We appreciate your comments and we review all of our guests' feedback. Your loyalty is truly appreciated.
"Convenient location, great service"
It was nice to stay in the hotel, but the only thing was horrible - smell of tobacco. It is declared that the place is smoke-free, however upon arrival we realized that the room seemed to be used as a smoking room by at least 5 people (my guess) together. Vents and aeration didn't help much even after 4 days.Genuine Hotels.com guest review
"Close to airport."
It was comfortable and quiet.Genuine Hotels.com guest review
"Close to airport"
Very quiet room did not hear road or plane noise. Plenty of space in suite with comfortable "living room". Overall hotel did not feel like a box, plenty of views of garden spaces and outdoor pool from walkwaysGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Jim, it seems like you had a restful, relaxing stay with us. As you noted, the hotel has an interesting design and is not like most airport hotels in the area. Our lush courtyard and inviting pool can make you feel miles away from Sky Harbor. Please stay with us again the next time you visit sunny Phoenix.
Great location , right off highway and close to light rail and airport tram. Rooms were clean and comfortable and staff was very helpful in answering questions. Definitely will be making the Doubletree part of my leisure and work travel .Genuine Hotels.com guest review
Overall good experience. Rooms were fine. I stay at a lot of Doubletree Hotels and overall this one was average. Hotel was a little older but was comfortable. I will definitely stay there again.Genuine Hotels.com guest review
"Nice hotel near airport (but quiet)"
Great place to stay after getting to PHX. Fast, convenient shuttle. Nice reception and very good breakfast. Will go back next time in PHX.Genuine Hotels.com guest review
This is a nice hotel and priced very reasonably. The breakfast is worth the extra charge. The staff was awesome and the pool is heated. The rooms are nice and the location is really close to everything.Genuine Hotels.com guest review
"Walking distance to light rail"
Excellent breakfast!!! Great location, wonderful staff!!Genuine Hotels.com guest review
Very friendly staff. Upon our arrival each of us received a nice warm welcome cookie (4). Rooms were clean.Genuine Expedia guest review
"Big Room, Amenities were lacking"
I was pleased with the price of the room, however had I paid more I would have been displeased with the whole experience. We were placed right by the laundry area, so every morning go to see all the laundry and sheets being cleaned from the day. The shampoo, conditioner, and soap products were cheap and left my skin feeling horrible. The towels smelled […] as they had been washed way to many times, probably from cheap detergent. And the operator sounded less then pleased to talk to people on the phone. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I am pleased that the price of our suite met your expectations and budget. I am sorry to hear, however, that the room location was near our housekeeping department. We will focus more on keeping that area clear of laundry carts in the morning. Thank you for your input. Our bath products are Crabtree & Evelyn and are popular with guests. I’m sorry that these products did not suit you. The DoubleTree brand changes bath products every two or three years and hopefully the next brand will be more to your liking. We look forward to your next stay with us.
Excellent location, beautiful grounds, clan beautiful rooms, great staff and overall an A plus, would definitely recommend and stay again.Genuine Hotels.com guest review
Everything went great. The shuttle saved my butt as I slept in for a 6 AM flight and woke up at 5:20. Hopped on the shuttle and arrived at the gate just in time for boarding. Granted it was Thanksgiving day and no one in the security line. Nice room. Good drinks at the bar.Genuine Hotels.com guest review
This hotel has very clean and well maintained rooms. The breakfast is something to look forward to. Pickup and drop off to the PHX airport was prompt and timely. Will recommend this to all my friends and family.Genuine Hotels.com guest review
Room was clean and comfortable. Staff was friendly and helpful. Breakfast was good.Genuine Hotels.com guest review
The hotel is very nice looking. All the grounds were without litter. The staff was very helpful and friendly. The room was very clean and comfortable. The bathing products were of excellent quality.Genuine Expedia guest review
The hotel lobby is very inviting but then when you leave the lobby and go outside our room was tucked in the furthest back area with views of the mechanical equipment and parking lot. Actually a little scary walking back there at night. If we were staying for one night that might of been okay, but we were there for four nights (part business/part fun) […] and that is not the view I would expect. I asked for a different room for the next day and they said they would get back to me but never did. The staff were friendly. I also think the picture on the website is deceiving as it makes it look like the building that is actually separate and next door is a part of the hotel. Read moreGenuine Expedia guest review
"Nice hotel near airport"
Stayed here one night and it was great. Free bkfast in the morning was awesome. And you can park your car for a week for freeGenuine Expedia guest review
"Close to airport/easy access to freeways"
I was was very pleased with the hotel. the driver from airport was professional, staff was polite,friendly,helpful-food was good,breakfast buffett is my style,all you can eat with good choices. I would stay againGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Duane for the kind words regarding our polite and helpful staff. I’m glad that you enjoyed our complimentary full breakfast buffet. It really is a great way to start your day. We hope you can join us for another 5 star stay soon!
"Really great except for pullout couch"
Great hotel and amazing breakfast. Only issue is that the pull out couch mattress isn't great (as expected). Otherwise wonderful!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your 5 star review and positive comments on our complimentary breakfast buffet. I’m sorry that the sofa sleeper was not as comfortable as the regular bed in the room. We hope to see you soon again in Phoenix!
"watch for the specials"
We were fortunate that the hotel had a special during the time we were lined up for an event nearby. The rooms are spacious, with a kitchenette, and the bed was comfortable. Normally, I don't think we could afford this place, but we wouldn't mind staying again.Genuine Hotels.com guest review
From check out to check in we were satisfied. Good value even if they did not include the breakfast buffet...but I am glad they did. Will always stay here when needing to stay by the airport.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your loyalty to this hotel and the hard-working team. Our proximity to the airport and 24 hour shuttle service works well if you need to park-n-fly out of Sky Harbor. We appreciate your comments and look forward to seeing you again soon!
Front desk was extremely rude. I asked for help in renewing my Hilton Honors account and she said it was my problem and not hers and that I would have to contact corporate. Front desk clerk acted as if us staying there was a burden to them. Room was ok, a bit dated, and nothing special. I've stayed in many Doubletrees across the country and this one […] was by far the worst, especially since every other Doubletree I've stayed at was rather upscale with an extremely helpful staff. I wish I would've stayed elsewhere in Phoenix. This Doubletree Suites Phoenix is a disgrace to the Hilton family of hotels and doesn't deserve the association with such a reliable, and excellent brand. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Joe, thank you for your detailed review of our hotel. I will pass your compliments onto the housekeeping team. I apologize that our front desk team did not provide warm and accommodating service, which is our trademark. I will use your comments as a training opportunity to improve on all levels. Thank you for being a loyal DoubleTree customer.
"Hotel was clean and satisfying."
When we first arrived the front desk clerk and not very accomadating. We had reserved a king bed suite and she said they were all booked for the weekend and gave us a queen disability suite. She said if you booked through a third party you won't get what you reserved (ie Expedia). The next day we went down to the front desk and this nice person got […] us right into a king bed suite. The complimentry breakfast was not worth the time to go down and eat. Food quality and quantity was lacking. Otherwise all was a pleasant experience. Read moreGenuine Expedia guest review
"Not quite what I expected"
I believe this hotel rates itself as a 3 1/2 star. I'm not seeing it. Everything had the appearance of being fancy but seemed to be only a facade. The hotel is pretty old although the interior is pretty nice. However, the shower head was about 5 feet above ground at best. Unless you have a rental car, there is really nothing around the hotel.Genuine Expedia guest review
"Very clean, friendly staff"
Great experience. Warm welcome by staff. Excellent room service. Great tasting breakfast buffet. Will stay here again.Genuine Expedia guest review
"Close to airport"
Older hotel. Fine for one night. Airport pick up a plus.Genuine Expedia guest review
We were put in the room right next to the gym, if this happens hopefully they will move you. It's not a real gym, but the people that were in there you'd think were trying to set records. The treadmills are right against the wall where our headboard was and we were awakens by idiots yelling and screaming trying to get their 10 pound cable pulls on. […] It was ridiculous how much noise was coming from there, why they allowed it to be open at 5am is beyond me. We were there for 5 nights and not once did maid service clean the room. They were nice enough to change towels once when I ran one down in the corridor, but they didn't do anything else. The property, rooms and breakfast were nice overall. The staff was mediocre at best though and the screaming in the gym ruined most nights sleep. When we asked for a luggage cart the guy was just flat out rude and gave is the third degree about when we'd bring it back. Mind you this is after we called to have one brough since they are locked up and were very rudely told to walk up and get one. Just not a nice person at all and the final one we dealt with over the weekend so it left quite a sour taste in our mouths. We will not be stating at this hotel again on our return trips. Read moreGenuine Hotels.com guest review
"Milage from airport seemed further."
Older property with open courtyards, and needed signage to find your room. Furnishings lack color and freshness. Restaurant breakfast was the only pleasant surprise.Genuine Expedia guest review
"Nice and close to light rail."
Hot breakfast was good. Room was comfortable. Free shuttle service from airport that picked me up within 10-15 mins of arrival. Carpets a little dirty.Genuine Expedia guest review
Enjoyed stay.. Comfortable, convient and clean....Genuine Hotels.com guest review
Staff was great. We had 4 adults in one room and it was enough space. We had two queen beds, the couch bed and a roll away and it worked out great. Buffet breakfast was adequate but nothing to write home about.Genuine Hotels.com guest review
"It was ver nice would definetly stay there again"
Was wonderfulGenuine Expedia guest review
Great Experience!Genuine Expedia guest review
"For 100$ ok"
The rooms are clean and simple......the whole complex look grey, without any charme!!!! It's nothing special......usual!!!Genuine Expedia guest review
"Nice weekend relaxation"
1. Our room was equipped with a television remote that didn't work? Our door cards wouldn't open the gate. Morning breakfast was OK but the restaurant didn't resupply the food correctly, and their menu was rather small and bland. 2. Dinner was five star! The food was delicious, and the server delightful...we had a great time. 3. The larger televiion […] in our living room was worth the price...the movies a little expensive...but a good experience. Overall we had a good stay, and will be coming back soon. Read moreGenuine Expedia guest review
The only real issue was the previous occupant must have dropped medications on the floor and of course my grand daughter found the pill an put it in her mouth. Not a good thing when you don't know what it was!Genuine Hotels.com guest review
Excellent Stay! Close to airport. Quite and peaceful. Good Breakfast. Great Service!Genuine Hotels.com guest review
"Great service and better than expected"
We love the set-up of the doubletree suites. There is a door separating the two rooms in the suite, so it's almost like getting two for the price of one. We arrived at 11 am, expecting to not be able to check in until 3 pm. However, they allowed us to check in early, which almost never happens! We requested a pack 'n play for our young son to sleep […] in and they brought it up in less than 5 minutes after we asked. The breakfast was very fresh and delicious, way better than most free hotel buffets I've had. We love the cookies we receive at check-in too :) We requested a late check-out because our son was in the middle of a nap and they accommodated us without hesitation. The only reason I have to dock from 5 stars is that there is not free wi-fi and some of the lamps in our room were bent and in not so great condition. Our toilet clogged during our stay also. But these were minor annoyances and I will definitely plan on staying here again the next time I am in Phoenix. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Natalie. It sounds like our two-room suites worked well for your family (the warm chocolate chip cookies at check-in are always a bonus too!). I will pass your compliments onto my team for their accommodating service and look into & fix the issues you mentioned. Thank you for letting us know.
My family and I had a remarkable stay. First of all got a great deal on our stay there. I loved everything about my stay from the courtesy of the staff, the cleanliness of our room, the delicious complimentary cookies, the great time my children and I had in their pool and hot tub..But most of all the delicious complimentary BREAKFAST BUFFET was a PLUS....Making […] plans already to go back and STAY again...Thank you Read moreGenuine Hotels.com guest review
"Nice Hotel Close to the Airport"
This hotel is very clean. It has a nice hot breakfast daily. It is close to metro station as well as major highways.Genuine Expedia guest review
"Great hotel and good location!"
My whole experience was amazing! Everyone was very nice and for the price you get you can't really beat it! I will definitely be going back for sure!!!Genuine Expedia guest review
Sincerely I was not impress by the hotel and the service. Mediocre, there are better choices around. Also (and I admit that most of the people perhaps does not care) they do not have an expresso machine and if you want to have a cappuccino or latte, you have to drive your car or take a taxi several blocks to a coffee shop.Genuine Hotels.com guest review
"Clean, friendly and close to airport."
My husband and I recently stayed for an extended weekend at the doubletree. The staff was very knowledgable and friendly. It was very close to the airport making it at convient choice, however we didn't have the disturbance or noise of planes flying over head. Rooms were very spacious and clean. Nothing fancy, but hey I'm usually only there to sleep. […] Each morning we had the option of a free breakfast. What a feast!! Fresh fruit, cereal, oatmeal with variety of toppings and a different hot entree each day. Plus, yummy muffins and breads. The pool and hot tub area was clean and very relaxing. This may sound crazy but the best part was the full size pool towels, no whimpy "hand towels" to dry off. Overall, we had a great time and would defiantly stay again. I would recommend this hotel to families and friends Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the detailed recommendation to your family and friends. Your compliments are gracious and I’m happy that even our pool towels made it into print. We are glad to hear that you had a great night sleep and a hearty, complimentary buffet breakfast. We hope to see you soon in Phoenix!
cleangoodfun...Genuine Hotels.com guest review
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