"Great hotel for airport access"
Great location...the suite was a great way to end a week's vacation around the 4 corners. Incredibly easy access back to the Rental Car Return/Airport. Enjoyed our free breakfast before heading to the airport. Left Phoenix with smiles on our faces and rested before heading home!Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix It’s great that you were smiling and rested after staying with us. It sounds like you enjoyed a great vacation in Arizona. Tell all of your friends and we hope to see you back soon!
Great hotel. Wonderful time there. Would recommend to families.Genuine Expedia guest review
"Like at Home."
It was a pleasure to stay in this Hotel. I had a great time.Genuine Expedia guest review
This was our first ever stay at a Double Tree Suites. We were delighted to find such a nice place for our overnight stay. We would definitely to stay there again when flying to Phoenix.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix It’s great that we have become your hotel of choice when in Phoenix after one visit. Love at first sight? We hope so.
"Great for a short stay"
Staff very friendly, hotel while clean, could do with some updating. The carpet in my room was pretty dirty with large stain in the middle.Genuine Expedia guest review
"very convenient for airport departures"
Everything was fine! Unfortunately we did not have must time there to enjoy everything. Breakfast was delightful!Genuine Hotels.com guest review
I checked into this location on 05/27/13 and out on 05/28/13. On 05/28/13, I went to the pool at 7:45am to enjoy a swim before obnoxious children and adults ruined my day. I noticed that there were no towels. I waited until 8:25am then went to the front desk when there were still no towels. The front desk person was surprised at the lack of towels. […] She made a call to whomever to request them. At 8:55am, I went back to the front desk again because there were still no towels. This time there was a man who seemed to be a supervisor/manager. He immediately called someone and kept repeating "no towels at the pool." At 9:10am, I went back to the front desk and stated to the gentleman there were still no towels. At that point he said they were in the dryer. I still had not entered the pool due to lack of towels. I noted your room brochure expressed the abundance of pool towels. I let this gentleman know my discord with the situation. DoubleTree was quick to take my money for payment PRIOR to my arrival but I was unable to enjoy something I paid for. Towels FINALLY arrived at 10:10am. THIS IS UNCALLED FOR. Checkout was as 12:00 noon. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I am truly sorry that we failed to make pool towels available in a timely manner. That is not normally an issue with us. I will make sure that we have sufficient back-up pool towels for the future. Thank you for your business and once again I apologize.
Nice place. Very comfortable bed. Central location. Kids loved the pool.Genuine Hotels.com guest review
"Very happy to stay there."
Was very glad to stay at this hotel. Recommend to other travelers. Very clean. Recommend to give senior discounts. Good breakfast, good location and good service.Genuine Hotels.com guest review
not bad not greatGenuine Hotels.com guest review
"Very close to airport and freeway access"
Great value! Breakfast every morning, great spread.Genuine Expedia guest review
"Close to Phoenix attractions and other major citie"
Had a great 1bd room suite in front of the pool. We stayed for 4 nights and 5 days. Great facility that was kept clean and the staff was always friendly and courteous.Genuine Expedia guest review
"A very up scale hotel"
We were very satisfied with this hotel. The rate was very affordable.Genuine Hotels.com guest review
Friendly staff and convenient location. Close to the airport and downtown.Genuine Expedia guest review
"Very close to the airport. Friendly staff."
Hotel was very clean and staff helpful and friendly.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I’m happy to read that our location suited your needs while in Phoenix. I’m also happy that our suite design worked well for you and your guest. It’s great to have a suite with a door between the sleeping area and living area. We look forward to your next visit to sunny Phoenix!
"Close to airport"
Front desk staff was helpful and polite. They welcomed guests with warm cookies and delicious cookies. Hotel is conveniently located near Sky Harbor airport with free shuttle.Genuine Expedia guest review
"Nice hotel near the light rail"
We chose this hotel so we could ride the light rail downtown for a concert. Worked great. We liked the hotel so much we stayed an extra night and hung out by the pool. The breakfast buffet was better than most hotel breakfasts. We'd definitely look at this hotel again if we needed a place to stay in Phoenix.Genuine Expedia guest review
"just minutes away from airport. What we wanted."
We were very pleased with our stay. Would not hesitate to go back there again.Genuine Hotels.com guest review
"Spacious room. Cozy grounds."
Stayed two nights. Fantastic room, very spacious. Room was clean and staff was very helpful and friendly. Breakfast was somewhat limited but ample.Genuine Expedia guest review
We had a room by the pool. The pool was pretty nice. We were greeted with delicious warm chocalate chip oatmeal cookies! The free breakfast buffet was the best I've had. It was a great hotel. Nice and close to phoenix and the airport. Go to Rita's for some great mexican food!Genuine Expedia guest review
"One night stand"
Basic accommodation. Not fancyGenuine Hotels.com guest review
good location but room smelled of smoke-although reportedly no smoking room really strong smoke odor in room, the pull out bed was very very uncomfortableGenuine Expedia guest review
"Nostalgia of the '70s"
If you like things that personify the 70's, but also look worn and not very clean, then the Doubletree Suites in Phoenix is the place for you.Genuine Hotels.com guest review
"Comfortable and close to airport"
It was nice, comfortable, and quiet even though it was close to the airport....I didn't hear anything.Genuine Expedia guest review
"Doesn't maintain doubletree standard"
Was way too obvious that half of the hotel was a converted apartment complex, right down to the 1970's pool with a half iron gate around it. Has a good facial facade, but walk through and past the double doors, and you're in Starsky and Hutch movie apartment buildings.Genuine Expedia guest review
Having a hotel so close to the airport with a free shuttle is wonderful. It was clean and the staff was great! ThanksGenuine Expedia guest review
I was only going to be in Phoenix for a couple days and would not be renting a car so being close to the airport was a must. The Hilton more than met my expectations. Close to airport with courtesy ride to/from airport. Staff were very friendly and helpful. Rooms were large (living room with separate bedrm), clean and comfortable. Also great to have […] dinner service and nice lounge. One minor complaint is the music that plays outside the main entrance; I found it rather loud and annoying. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the great feedback. I’m happy to read that our location near Phoenix Sky Harbor worked well for you and that you found our staff amenable to your needs. I will pass all compliments onto my team. We look forward to your next visit to Phoenix!
We were very pleasantly surprised with the hotel. We arrived after a long flight from ct. Being very tired and late eve. Our check in was very fast and clerk very friendly. The room was beautiful and the bed awesome. The breakfast was excellent we couldn't have been more pleased.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I am happy to hear that we greeted you with a smile after your long trip from CT. Our warm chocolate chip cookies and 'awesome bed' always make the arrival process even more comforting. Thank you for choosing us!
Super property, we will be back. Everything was top level.Genuine Hotels.com guest review
"Close to Airport and the Zoo"
Beautiful place, wish we could have stayed longer. Great location, close to airport with timely shuttle, close to the Zoo and Botanical Garden, and close to light rail line to go downtown. Would definitely stay here again.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for staying with us. I’m happy that you were able to enjoy the many sights near the Hotel. I’m sure that the weather was perfect for the Zoo and the Botanical Gardens. They are both beautiful attractions. Please visit us again when in Phoenix!
"Expected more for rate I was paying"
Hotel looks great from outside but inside furniture was a little dated. I didn't like the fact that they had us on the backside overlooking the cleaning bin. Reminded me of a hotel 6 where you walk to your rooms from the outside.Genuine Hotels.com guest review
"Celebrating a birthday"
As I've said before, I really like this hotel. It's close to all the sights, close to the airport, yet far enough away from all the hustle and bustle. You're in the big city without feeling like you're in a big city. You can relax at the bar, the pool or even your room and not feel trapped. I have stayed here many times, it has become my favorite place […] to stay in Phoenix. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for spending your birthday with us! I am pleased to read that we are able to provide a relaxing environment while in Phoenix. Our lush courtyard and great pool area can create the feeling of a resort even though we are only two miles from that airport. Thank you for labeling us your “favorite place to stay in Phoenix”
"Convenient to airport and shuttle"
Overall the hotel was very nice and convenient. Room had some maintenance problems including a leak in the sink plumbing and a hair in the bathtub. Service people were friendly. Courtyards and pool our personal favorites.Genuine Hotels.com guest review
This was far and above my worst experience ever in a hotel. After we had problems checking in, we were placed in an absolutely filthy room. There were towels hanging out of an open, leaking refrigerator (which stunk something terrible) and stains on the bed. The staff was completely disinterested when we brought the condition of the room to their attention. […] Just an absolutely horrid experience. Choose a cheaper hotel over this overpriced, nasty place (at least then you will get what you pay for!). Read moreGenuine Hotels.com guest review
"Wonderful and super comfy!"
The hotel was wonderful and I will be staying there again next time I travel to Phoenix. Only waited about 5 minutes for the shuttle from the airport and all of the staff were very friendly. Only one small complaint. I had accidently left my cell phone charger in the room and when I called once I realized it was missing, the housekeeping staff had said […] they found the charger and would leave it at the front desk for me to pick it up. However, when I went in a couple of days later, the charger was no longer there and they had misplaced it and also had no record of it being there. Not that big of a deal, I was able to buy another charger but it would have been nice if I didn't have to do that. Other than that, my stay was amazing and the bed was super comfortable! :) Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for letting us know that your stay was wonderful, amazing and super comfortable. I do apologize, however, for the misplaced phone charger. Phone chargers are the most frequently forgotten item at a hotel and we strive to track each one accurately. We look forward to your next visit to Phoenix!
This was a wonderful experience overall! From the gals that helped me on the phone with the airport shuttle, to the cleanliness of the room, and quality of the hotel... very impressed! The ONLY thing I was disappointed with was the service and cleanliness of the bar and dining room and the attentiveness of the bar and restaurant staff. I sat in the […] bar waiting for service for 10 min before the bartender made an appearance. He may have been the cook as well but not sure. The server in the restaurant was definitely unhappy to be working. Read moreGenuine Hotels.com guest review
Great price, for quality of the room. Close to airport. Great breakfast buffet. The hotel restaurant was also very good. Loved the Chocolate chip cookies.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the great feedback! All the way from the famous DoubleTree chocolate chip cookie to our tasty food at Belvedere's… it sounds like your stay was perfect. Thank you!
Excellent service both in the hotel and restaurant. Loved the pool area also, protected but got lots of sunshine.Genuine Expedia guest review
"Big and comfortable room"
Good and comfortable rooms. Really great for familiesGenuine Expedia guest review
"I'll do it again"
The pool, breakfast, and wifi make this an awesome place and great deal. Also, LOVE THE COOKIES!Genuine Expedia guest review
"Seemed really nice"
My review is limited. We only stayed one night and left at 3am to catch an early flight. I was happy with the comfort of the room and the hotel was really nice. I can't comment on most of what the hotel offers because I was not able to participate. i was happy with the one night, and wish I had stayed more there (vs the other places I stayed on this […] trip). Read moreGenuine Expedia guest review
"Not worth it"
Not what I expected! My husband and son got hurt in the pool since the bottom is rough! Breakfast was not great same thing every day!Genuine Expedia guest review
"Great Visit, Great Value"
Our stay was great. All employees were friendly and courtious. Rooms were clean and well cared for, we were very impressed. Rooms and courtyard were quiet and tranquile. I was conserned with noise being so close to airport but we didn't hear any planes from our room or the pool. No noised from ajoining rooms either. Prices were very good when you compare […] cheap motels with this hotel with 2 bedrooms and free complete breakfast. I will put this hotel and company on my prefered hotel list. Read moreGenuine Hotels.com guest review
"Feels like vacation"
The courtyard pool/hot tub area was great. The complimentary breakfast is a full buffet in the restaurant. Free wi-fi in the room. Surrounded by palm trees, the hotel has a real vacation feel about it. We stayed there one night before a flight home. We would stay there again.Genuine Hotels.com guest review
"great for being near airport"
would have given a five except I wish they had free wifi A good spot for going to the airport...but that would be about it for us. gift shop must have short hours?Genuine Expedia guest review
"Close to the airport, free shuttle"
I was surprised at the size of the room. Very comfortable, microwave, fridge, two tv's. The shower needs a little upgrade but get's the job done. We brought our suits but didn't have a chance to enjoy the pool. Pool is open until 11pm also which is nice, we were over looking the pool and didn't have issues with noise, probably because the bedroom was […] located on the back side of the building. Continental breakfast is good, hours good, french toast, waffles, eggs, bacon, sausage, fruit, cereal, toast & muffins. All enough to get you through the day. Their cookies at check in live up to their "world famous" reputation! Staff friendly, shuttle services was great too. Read moreGenuine Hotels.com guest review
"Convenient location, hotel needs some work"
Friendly helpful front desk, pool is very nice, surrounded by beautiful orange trees, sink was clogged in room, king sz bed and pullout couch were very uncomfortable and room smelled like cigarette smoke. Breakfast included was very good and food-a-plenty.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the positive comments on our front desk, complimentary breakfast, pool, and courtyard! I apologize for the other experiences you had with your room. I will pass all of your comments onto to my team for continued improvement and thank those that provided warm and friendly service. We look forward to your next visit to sunny Phoenix!
greatGenuine Hotels.com guest review
"Convenient to Airport"
It was too short. Very enjoyableGenuine Hotels.com guest review
Slow check in. But overall everything was great,Genuine Hotels.com guest review
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