I really enjoyed stayin here I would go back clean rooms and no funky smells clean shower clean chairs also the pool closes late at 11 it was nice to swim before it closed. Also I didn't have to drive anywhere to go get breakfast they have there free breakfast buffet and for lunch or dinner they do have a restaurant/bar it's nice the only thing that […] I didn't like was the lady that was incharged of the restaurant she wasn't nice at all I asked her a question about the good and it seem like it was bothering her and it needed more water and she woul not come over an asked if everything was ok she didn't even come over to ask how everything was. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
The hotel was clean. The staff was extremely helpful and friendly. The buffet breakfast in the morning was very good.Genuine Expedia guest review
The hotel was great! ! I think the hotel's restaurant is decent (I'd give it 4 out of 5 stars), but the hotel is super nice.Genuine Hotels.com guest review
"Nice hotel close to airport"
The hotel was nice. 24 hour shuttle service to airport was excellent. Pool was clean but it was very warm. Not a "refreshing dip in the pool". Wish it could have been a bit cooler. All in all nice hotel.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I'm glad that you enjoyed our convenient 24-hour shuttle service to Sky Harbor Airport. This service works especially well when using our park-n-fly option while staying here. And yes, the pool is a bit warm but it's heated by Mother Nature during the warm summer months. We wish it could be cooler. Thanks for staying with us.
"Nice hotel but quality is everything"
They really need to get some better pillows there were 4 pillows and they were all very flat and did not even seem like you have something under your head.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize that our pillows did not meet your expectations. Our pillows are an integral part our Sweet Dreams bedding experience and they are down-filled, high quality pillows. I will, however, inspect them to insure that they have not flattened more than expected. Thank you for the feedback.
We missed our connection in Phoenix and has to spend the night without our luggage. Staff was extremely accommodating - gave us toiletries and extra cookies! Even made a special shuttle run back to the airport in the morning for us!Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that we made your "luggage-less" evening comfortable. You can't beat those warm DoubleTree signature cookies!
The staff were courteous and my stay was really good. Pretty landscape!Genuine Expedia guest review
"Not happy with the temperature in the room."
The thermostat never got low enough. With the temperature so high, I certainly wanted to cool off.Genuine Expedia guest review
"Near airport...nice breakfast experience"
Enjoyed our one night stay. Room was nice and clean, though there was a bit of an odor I attribute to the age of the hotel. Breakfast was a nice buffet style, definitely better than average, and the experience of being seated and having staff come around to clear dishes was a first for a complimentary breakfast experience...we'll done!Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix We are happy that you enjoyed your short time with us. I will pass your compliments onto the breakfast team!
"Close to airport"
The hotel is very pretty. Our only issue was the air conditioner didn't seem to work as well as we would have liked. Not that it didn't work but it was very hot outside and we just couldn't seem to cool off. We ate at the restaurant attached to the hotel and the food was excellent but pricey. The hotel staff were very friendly and helpfulGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize if our A/C unit did not cool your suite to the desired temperature. We have an efficient engineering team that works diligently to keep things in top shape. I hope that you were able to get a good night's rest!
Nice hotel near the airport Excellent staff and good restaurantGenuine Expedia guest review
"The location was perfect for the activities we"
Everything was great except for the pool it was dirtyGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for the feedback. We have a regular cleaning schedule for our pool and I will double-check to insure we are following procedures. We hope to see you again soon.
Everyone was courteous, friendly, knowledgable, & very accommodatingGenuine Expedia guest review
I went with two teenage girls. They had a blast in the pool. Food and drinks are available at the pool. The breakfast was a full hot breakfast.Genuine Expedia guest review
First off, this is the first poor quality rating I have posted; I currently have nine award nights so take it that I am experienced. This is a motel, not a hotel, clerk did nto explain we had to go outside through courtyard to access the room; so wandered alittle. Room smelled like a smoking room. Was charged for internet that worled poorly; slow and […] disconnecting. Breakfeast was okay. I would not stay here again and tonight, I am at the Homewood Suites - Phoenix Airport south and loving it. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize Bob R that your stay with us not up to our normal high standards. I am not aware of any Internet issues so we will look into our connectivity. Thank you for letting us know. I will also remind my desk team to be extremely clear with directions to our suites.
Stuff were kind and fast! Even though a lot of people were staying, we felt like more spaces.Genuine Expedia guest review
Quite, efficient business location near airport. Easy parking and helpful staffGenuine Expedia guest review
It was a nice hotel to stay in. The weather was hot, so we stayed in the room most of the time for the evening we were there.Genuine Expedia guest review
"First and last night of our vacation"
My husband and I stayed there on the first night of our "out west" vacation. We stayed here our first night here at the Doubletree Inn and Suites in Phoenix and drove to Flagstaff the next morning. We toured and hiked through the Grand Canyon, then on to Page, Arizona ( Antelope Canyon) then to Zion National Park, then Bryce Canyon National Park, then […] Arches National Park in Moab, Utah, then to Durango Colorado where we took the train to Silverton and back. After 6 days of traveling (1800 miles!) we came back to Phoenix and stayed again at the DoubleTree Suites. It was absolutely my favorite hotel of our vacation. We liked our room so much the first night that we requested it for our return. Very nice suite (clean, comfortable bed, quiet) The staff here were wonderful and friendly. And the cookies you receive upon arrival are to die for! Delicious, warm and yummy! I highly recommend this hotel and would stay here again. Thank you! Read moreGenuine Expedia guest review
We stayed here because our other family booked the hotel first. Overall was good, the only two issues were no WiFi, and the restrooms by the pool did not have a rug inside making the floors very slippery. Oh, almost forgot the gentlemen who checked us in was rude and not friendly.Genuine Hotels.com guest review
We stayed here at the beginning of our tour. It is close to the airport but not close to the attractions in Phoenix. Taxi fares are very high in Phoenix.Genuine Expedia guest review
"Price per night!"
Great, Poolside was Nice.Genuine Hotels.com guest review
"Double suites phoenix"
110 degrees out and pool like a suana. Pool needs little updating Room clean staff niceGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your comment. Unfortunately pool water heats up in the fierce Arizona sun. We have been accused of heating the pool water in the summer but I assure you that is not the case. We hope you get to try us again when the weather is more moderate.
Beautiful place. Great pool, although decking not comfortable in the heat. AC unit could not cool room lower than 73 degrees. Trash cans too small. Great buffet breakfast included. Close to MLB park. Free shuttle to close-in locations. Pool gate lock hard to open but pool and grounds very nice, and pool hours longer than most hotels.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Kate B for the detailed feedback. I will pass on your compliments to the Chef for the complimentary full breakfast buffet. I will also let our landscaper know that he is doing a great job. Thanks again.
very nice and convienient hotel. especially it was good as it is close to the airport. muffins for people who needs to travel early morning was very considerate.Genuine Expedia guest review
"Great place to stay with great service!"
This hotel has a free shuttle to and from the airport. The room had a mini-frig and microwave. The bed was comfortable. The ONLY negative I had was that the air conditioning could not keep up with the heat. It was 111 degrees, so I can understand that. We stayed two different nights...the first night of our vacation and last night of our vacation. The […] AC problems were both nights. To be fair, we did not contact the hotel about the problem, because it was late. It is not very close to restaurants, but the restaurant in the hotel was good and the free breakfast was very nice. It included fruit, eggs, bacon, pancakes, yogurt, cereal, etc. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I apologize, Linda, for the extreme Phoenix weather. We keep our A/C units in top working condition and usually 73 degrees meets most guest's comfort level. Most suites, however, get cooler than this. It often depends on the location of the suite in relation to the sun.
Rooms need new sofas and chairsGenuine Hotels.com guest review
Great hotel for the price and proximity to airportGenuine Hotels.com guest review
"4 out of 5 stars"
I only stayed for 2 nights but it was a pleasant experience. I had to add a second night because I arrived earlier than expected but the staff was very accommodating and gave me a great rate for the room even though I initially booked it through Hotels.com. The free breakfast was great. The staff was friendly and helpful. The shuttle schedule and availability […] to guest was excellent. (The driver was great and made himself available whenever you needed him) The pool was nice and seemed well maintained. I would have given it 5 stars except the room was a bit dated (but clean) and could use a remodel. I would stay here again without hesitation. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix We are thankful for the 4-star vote of confidence. I will pass on your compliments to the Team here. We'll see you next time!
Nice clean hotel, spacious, good facilities in suite (although no plates/cutlery provided). Since we arrived on the free airport shuttle, the staff were a little rushed when checking us in since several guests arrive at once. Also, the bottle of lotion in the bathroom had been partially used - I was torn between being pleased at a presumably unintentional […] "green" initiative versus using the leftovers from a previous guest. Overall a good and comfortable experience though. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Dan for the feedback. Our "green" initiative was unintentional with the lotion. We do, however, embrace many green initiatives including reuse of bed linen and bath terry. We hope to see you again soon!
My favorite part is getting the free yummy cookies so warm and delicious. Makes any person feel at home ;)Genuine Hotels.com guest review
The room had dirty carpet, unfinished trim, nasty ring in the toliet, hair in the bathroom...not someplace I would stay a 2nd time. We had booked a suite for 6 people and only 2 shower towels in the room - inconvienient!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Jill, thank you for the detailed feedback. I apologize that the cleanliness of your suite did not meet our normal high standards. We strive to provide warm and accommodating service and we will review your comments to help us improve.
"Always a great place to stay!"
Second times we were there to visit Phoenix and it still a great experience for us. The breakfast buffet is really convenient and their cookies are phenomenal! Thank you so much for making our stay really memorable with such great room service and cleanliness.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for choosing us a second time. We love repeat business because it's a vote of confidence for the team here. Third time is a charm...
"Excellent hotel close to Sky Harbor Airport"
The staff are wonderful and the accommodations are excellent. I have stayed at this hotel in the past and would not hesitate to stay there in the future.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you Louella for the loyalty to this hotel and the staff! Repeat business is the best compliment we can receive. We look forward to future visits.
"Great location, comfortable for families"
Room was clean, staff was welcoming. The provided pack and play was in good condition. The separate sleeping and living room areas were great for our family.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Tom, I am pleased the our hotel fulfilled the needs of you and your family. The size of our two-room suites works well for families. We look forward to your next visit to sunny Phoenix.
"Simple and Easy"
My husband and I spent the night here before taking off for the Grand Canyon, and the property was clean, and fit the bill. We weren't expecting luxury, but were greeted with the Hilton hospitality. The property is a bit dated, but still in decent condition.Genuine Hotels.com guest review
"nice hotel and friendly staff"
we came to phoenix as a rest point to the grand canyon national park. Room was clean and queen beds were big enough for 2 persons per bed. Staff was helpful and the room view was beautiful as well.Genuine Expedia guest review
We were in town for a diamondbacks game the room was close to chase field and the room was super clean and perfect for our needs. We will be staying again!!!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thanks Gabby. not only are we near Chase Field but the light rail is only one block from the Hotel and drops you off directly in front of the stadium. How's that for convenience?
"Very nice hotel, close to the airport."
When we arrived, the woman at the desk offered to upgrade our room. The rooms were spacious, comfortable and user friendly .The pool and hot tub were excellent. We had dinner at the restaurant and found the prices to be very reasonable, the service accommodating and the food delicious. The landscaping at the hotel was particularly attractive. It was […] a good value. The immediate neighborhood was not very inviting, but since we were only staying for one night before flying home, it was not an issue. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Many of our benefits are covered in this one review. Thanks to Anonymous for the compliments! No mention of the warm chocolate chip cookies upon arrival? We hope to see you again soon.
"Close to airport"
I have stayed at this hotel before. It is very clean and comfortable. My only complaint on this trip was that someone brought their dog (it is a no pets hotel) and the dog barked from 11PM to sometime in the wee hours of the morning. It made for a very unrestful night. Whether or not the owners got permission from the manager to bring the dog inside […] is anyone's guess. The location is near the airport and easy access to the highways. The front desk staff are very professional and willing to help. The dining room has limited hours. Breakfast is great if you are able to be there long enough in the morning to take advantage of the meal. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your loyal business. I apologize for the barking dog. I will alert my night crew to be more alert to this. We now accept pets with an extra pet fee if you want to bring Fido along.
"L.A. Dodgers vs. Arizona Diamond Backs"
Great Experience from checking in to check out. When you check into the Hotel the give you a Goodie Bag and fresh baked war cookies. I don't know if that is the normal thing that happens but since we are Hilton Honor Members that's how we were received.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Since you are from CA, I assume that you weren't rooting for the Dbacks. Either way we're pleased that you enjoyed your stay. Another convenience for baseball fans is the Phoenix light rail that is only one block from the Hotel and deposits you directly in front of the stadium.
This hotel was by far the best hotel I have stated in a while. The staff were very helpful and knowledgable and the rooms were very comfortable and the pool was very nice. I only wish that the complimentary breakfast had a few more options to choose from.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix We are pleased that we exceeded your expectations. I will pass your compliments onto the team here. Please com back again soon.
I booked the wrong date and arrived a day late and didn't notice till I got there. Charged me for the day I missed even though the hotel was about 10 per cent full. I booked and stayed the next night but no break in price, coupons or anything. Realizing this is my mistake but with staying another night I feel I should have been given some discount.Genuine Expedia guest review
"Staff left used plunger in sink"
Not up to par with typical Doubletree hotels we have stayed at in the past. Tired, worn out rooms. Sink didn't drain. Toilet stopped working and staff used plunger, then rinsed it off with his bare hands in our sink and left it there to finish working on toilet tank. Food good but kept finding dirty dishes at breakfast buffet. Had to put towels on back […] of couch because white stuff stuck to it. Housekeeping didn't pick up dirty towels and put one (dropped?) in living room. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room and the service you received from maintenance. We try to be very vigilant in this area because we know how important it is for our guests to be in a safe and sanitary environment. Based upon your review, we are actively working with our housekeeping staff to improve on the condition of our guest rooms. We hope that if your travels bring you back to the area you’ll consider staying with us again. King Regards, Todd Wilson, General Manager
No complaints. Staff was wonderful and extremely helpful! Room was perfect size, wish I could have continued to stay there.Genuine Expedia guest review
"most comfortable bed ever!"
We'll be back to stay next month! The hot buffet breakfast is at least a savings of $15/adult...did I forget to mention the applewood bacon? Go to the 6th floor to take pictures of Phoenix...great views including airport, mountains, open courtyard.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy to read that your stay was great. Gotta' love that apple wood smoked bacon in our complimentary full American breakfast buffet!
"A short shuttle ride to the botanic gardens"
The Double Tree was excellent. The room was spacious and the buffet had a very good variety of choices. Staff were polite and helpful. However, the room was in the corner of the hotel and immediately in front of the laundry area where large rolling laundry baskets were stored and bags of trash were temporarily kept. Quite a surprise when one comes out […] of such a nice room. I would stay there again with a different room location. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix I'm happy that your were able to enjoy the beautiful Botanical Gardens that are only 5 minutes from the Hotel. I apologize that your suite was near our housekeeping department but I appreciate that you have the confidence to stay with us again.
Room was poorly maintained (tub drained slowly, furniture and rugs were dingy. Although advertised & signed throughout the facility as a no smoking facility, the room smelled strongly of tobacco smoke when we checked in.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Phoenix Our suites are 100% non-smoking. I apologize that the previous guest failed to honor that rule and we do everything that we can to keep our suites smelling fresh and clean. Please try us again the next time you visit sunny Phoenix!
Room was clean but amenities were lacking for a 5 star.Genuine Hotels.com guest review
In town over the weekend to visit the Phoenix Zoo. Stayed for 2 night. Wanted to stay for 3rd night but hotel was booked.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Phoenix I hope that you enjoyed the beautiful Phoenix Zoo that is near the Hotel. I'm sorry that we had no availability for the additional night.
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