I really enjoyed my stay because the staff was very friendly especially Ericka. The room was clean and well maintained. The breakfast was delicious and the lobby was very inviting. I will definitely stay here again!Genuine Hotels.com guest review
"Overall good experience"
The staff was incredibly friendly from start to finish. He girl at the check in counter even made me laugh. Which was great because it was a long drive stuck in traffic.Genuine Hotels.com guest review
The hotel staff was friendly, the breakfast AMAZING and the room was OK. The carpet felt old, so it gives the sensation of being dirty. Also the smell of humidity is present in the elevators and minor in rooms. It can become unconfortable.Genuine Expedia guest review
"Room was Dirty"
The front desk staff was very friendly and inviting and the bar and lobby were nice. You can't beat the Hyatt beds for comfort, however, when I checked into the room for what was to be a four night stay, there was an odd odor. When I returned to my room I found the odor was in the desk area carpet and smelled like urine. As I tried to determine specifically […] where the odor was coming from I noticed the desk was dirty and the placard sticky. I contacted the assistant manager who said she could smell it as well, but the hotel was full and she could only offer a scented plug in which I gladly accepted. I told her she should see if someone with a pet was here the night before as I certainly hoped it was from a pet. I moved to a new hotel the next night. I like Hyatt, but I felt the assistant manager should have offered a discount, free drink, or at the very least sent someone to attempt to clean the area. She said she would return the next morning to move me, but I never saw her again. The alarm also went off at some early hour and I felt the cleaning staff needs a new checklist or to follow the one they have in cleaning and ensuring the rooms are satisfactory. Also, the breakfast buffet only had a few items left at 8:30am and no one was around to assist. I won't stay at this hotel again when there are many better in the area. Read moreGenuine Hotels.com guest review
"Great place for a Dallas shopping getaway!"
Blocks to Galleria, about 10 miles to Frisco and IKEA and Sam Moon. Easy to find, great neighborhood, great staff, and clean and quiet comfortable room. Only bummer was breakfast,,,they seemed a little unprepared for a late Saturday morning crowd and the breakfast room was cramped and organized poorly but food was good and they were doing their best […] to accommodate everyone. Overall, this is my new go to hotel in the Dallas area now! Will definitely be back. Read moreGenuine Hotels.com guest review
"Would stay here again"
It was very clean. The man at the service desk was very nice. Breakfast was good with a lot of options. I didn't expect much of breakfast. The dining area is comfortable. Great room with king-size bed. Didn't mind walking barefoot in room. Only complaint was a very noisy a/c unit at the window. I should have alerted the front desk and been moved, but […] I assumed they all sounded that way. I believe they will fix it. They said it was not normal. So! Voila! Give the place a try. If I'm back in Dallas, I'll stay here. Read moreGenuine Hotels.com guest review
"Rooms smell so bad. It smells like shaving cream."
It was good opportunity to stay there. I liked it.Genuine Expedia guest review
One of the best hotel experiences I've ever had. Staff were incredibly friendly and went above and beyond and the breakfast is top notch. Highly recommended.Genuine Expedia guest review
"Nice hotel close to the Dallas Galleria,"
very good place close to Dallas Galleria, and excellent services and comfort.Genuine Expedia guest review
The hotel staff is friendly and helpful. The location is VERY convenient to the Galleria and Addison areas.Genuine Hotels.com guest review
Good locationGenuine Hotels.com guest review
"Are you SERIOUS!!"
I was originally suppose to stay three nights, I had to check out early. For a HYATT, this is not up to standards I am use to! The swimming pool is smaller then one at your home. The staff, does not disclose everything to you on check in. BEWARE!!! You get charged 15.00 per night for accidental charges, it is a hold, as they state, not really a charge, […] even though it did take the limit on my credit card down. I was so mad that they could not inform me the client on this, that I left early as they did not deserve another dime of my monies. Eventually, I see them going out of business. Read moreGenuine Hotels.com guest review
A warm welcome goes a long way. The staff continued to welcome me throughout my stay. The maids, maintenance men, desk clerks, assistant general manager and everyone made eye contact and smiled. Of course the room was in great shape, very large with a king bed, couch, kitchen and desk. The bathroom and shower was awesome. Their shuttle service helped […] me out each and every day of my stay. I had a conference at a neighboring hotel - saved a couple of hundred per night here and made friends at a place where I will return again and again. Read moreGenuine Hotels.com guest review
It was ok. The staff is not that friendly and the entrance is not seemed as a hotel, look like we are going towards a venting machine. For couple days stay it is okGenuine Hotels.com guest review
"Convenient and quiet."
The location was very convenient and because it was a little off the main roads it was also very quiet. Service was very courteous.Genuine Hotels.com guest review
We enjoyed our stay. Staff were all very friendly and helpful. Loved how quiet our room was!Genuine Hotels.com guest review
"Very Impressive !!"
Oversized room, very comfortable. The small details for convenience were so nice. Very friendly staff and excellent price. Highly recommended, will definitely stay again!! MGenuine Hotels.com guest review
"Nice but Nasty"
Overall I guess the stay was okay!Genuine Hotels.com guest review
"Nicest hotel staff we've ever encountered!"
Staying at this hotel was a joy. The hotel itself is nice, it's clean, the breakfast was the best I've ever had at a hotel, the location was perfect, etc.... What really makes this hotel stand out though, is the first rate staff. I have never come across a more friendly hotel staff before. Every single person that worked there was incredibly warm, friendly, […] and polite. They even went out of their way to make sure my kids were having fun and feeling comfortable. The only thing I would change would be the location of the pool. If it was an indoor pool I would have loved it. My kids were excited to swim, but a big thunderstorm rolled in, so they weren't able to. There's nothing the hotel could have done about the weather though. :) Read moreGenuine Hotels.com guest review
Great. Big rooms. Great staff. Excellent breakfast.Genuine Expedia guest review
NiceGenuine Hotels.com guest review
I took my family with me on my trip and the room was very spacious and the service was great. Very clean and in a safe place. The breakfast was fantastic.Genuine Hotels.com guest review
Nice hotel, clean and nice in appearance! ! The room was a very good size and king size bed was comfortable! Stayed with my husband and 16 month old and would stay again. The complementary breakfast was just a bonus.Genuine Expedia guest review
Beds were comfortable, room was clean. I wish our room had not had water damage; we had to move on the second night of our stay.Genuine Hotels.com guest review
Nice size room Great location Friendly staff Good for business trips or fast family vacationGenuine Expedia guest review
"Great overall ! Outstanding service!"
From beginning to end the friendliness of the staff and overall service was one of a kind! Great location near the gallieria and tons of nearby restaurants and stores. Plus the huge clean room with a large tv made the stay perfect. Will definitely stay here again.Genuine Hotels.com guest review
Close and Good for galleria shopper ! Nice and comfortable rooms !Genuine Expedia guest review
Great my son an I had a great time.Genuine Hotels.com guest review
The staff was great! We had never been in this part of Dallas before. The lady at the front desk gave us a lot of help with which way would be the easiest & fastest way to get to where we were going. Room was great. Will definitely stay here again.Genuine Expedia guest review
"Good for a couple of days"
The hotel rooms are clean and the services was good as well. The only inconvenience is that the pool is at parking lot and your kiddos cannot go by their self.Genuine Hotels.com guest review
nice hotel close to everything i needed to go to and friendly staffGenuine Expedia guest review
Had police cars come to hotel Friday night....a little unsettleingGenuine Hotels.com guest review
Needs improvement in the restaurant area but overall okGenuine Hotels.com guest review
My family stayed there for one night . It is a nice hotel.. Not too crowded ..services are excellent ... Free parking great breakfastGenuine Hotels.com guest review
"The room was great, breakfast not so much"
My wife and I were completely pleased with the room. One elevator was broken, but it didn't seem like it was always broken - just bad luck. The continental breakfast, however, was a wreck. The eggs tasted sugary and fake; there was a constant lack of supply of dishes and silverware for both of the mornings we stayed. Seems like an obvious solution: […] buy more dishes. The fruit was poor quality. It was great to have free parking. We would certainly stay again, but not if there was another option with better breakfast reviews. Read moreGenuine Hotels.com guest review
"Breakfast not so hot"
Great location. Great front desk staff. Clean facility. 1 block from galleria. Chose this hotel for price, location, free breakfast and free parking. The price was good, the breakfast was not worth it. We ended up getting breakfast elsewhere. So I would have picked a nicer hotel for the same price without breakfast.Genuine Hotels.com guest review
The best hotel we've stayed at in a very long time! Reasonably priced, hotel staff was beyond amazing! Housekeepers even made my daughters play pin bed and arranged her stuffed animals for her! Breakfast was delicious and there was a ton to choose from! We could not have been more pleased! Great hotel!!!!!!Genuine Hotels.com guest review
Great hotel. We have stayed here before and will be back. Only wish they had a highchair in the breakfast area.Genuine Hotels.com guest review
Great location. Comfortable room. Nice pool.Genuine Hotels.com guest review
breakfast was not very desirable - the only thing that seemed fresh was the bagels that had to be toasted - the coffee was very weak, donuts were stale - however it was free!Genuine Hotels.com guest review
"Great deal on a lovely stay"
Very clean. Rooms were contemporary, hookups for every device known to man on the tv... pretty cool. 24 hour Room service would have been great if they were able to get it to us sooner than 2 hours (we declined). Breakfast was yummy. Pool smallish but clean and stocker with pool towels. Would easily stay again! Great place!Genuine Hotels.com guest review
"lovely hotel, great staff!"
My stay at the Hyatt was quite pleasant. They accommodated our group of 13 nicely, and we had no mishaps. Breakfast was nice, although i would have loved to see some bacon on the menu. The staff was wonderful; very pleasant and accommodating.Genuine Hotels.com guest review
"Unorganized staff but convenient location"
Showed up to check in to a room I had reserved in advanced. The hotel had about 20 cars in the parking lot (not busy) yet we still had to wait 30 minutes for our room to be ready. Once we got to the room the tv did not work and there was a long red hair in our bed. We called the front desk and they said they would call us back with a solution. We never […] heard back from them and the tv still did not work the rest of our stay. Not a completely horrible experience but I did leave disappointed. Read moreGenuine Expedia guest review
We had 5 in the room so the L-shaped sofa worked fine, but the other two beds were double sized and not queen sized. Somewhat uncomfortable with 4 people.Genuine Hotels.com guest review
"Nice, comfortable place to stay"
The hotel was neat and clean. The amenities in the room were great and the staff was extremely courteous. There was a full, hot breakfast. The food was good, but not great.Genuine Expedia guest review
One of the nicest hotels i have been to. The surrounding area was nice and safe also. Staff was great, and housekeeping was excellent also. Great stay.Genuine Hotels.com guest review
"Nice hotel for a great price"
We selected this hotel to take a small family excursion, but were still a bit skeptical because of the price. It was a beautiful room with lots of space for the kids to play. It was a great location pretty central to all the things we wanted to do.Genuine Expedia guest review
"First time in Texas"
Great staff and experience. My family and I would definitely come back.Genuine Expedia guest review
The hotel is excellent , the room is large. I would definitely stay there again. The breakfast is the best and staff is real nice and friendly!Genuine Hotels.com guest review
"super friendly staff"
This hotel is older but has been renovated. The staff was exceptionally helpful. Pool was nothing special but fine. Breakfast was good. Good stay for good price. I would stay again.Genuine Hotels.com guest review
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