On arrival was initially told that they no longer had any of the double rooms that we had reserved available. On insistence though they found one. The rooms are nice and clean. Bed sheets looked a little crumpled though. Overall pleasant stay.Genuine Hotels.com guest review
"Don't Expect a Good Breakfast"
If you are selecting the hotel because of the Free Breakfast option, you will probably want to select another facility. The breakfast is horrible: powdered eggs that just stand, microwaved pancakes that can be used as frisbee because they are hard, all the juice, milk, and water you want, and there is also not a waffle maker. Saturday we had soybean […] sausage but Sundary there is a fast so you will have no meat. If you plan on eating out or skipping breakfast, this is a great hotel. Read moreGenuine Hotels.com guest review
I felt very welcomed when I arrived here. The staff met all of my needs. The rooms were very clean. One of the best hotels I've ever stayed in.Genuine Hotels.com guest review
Good business stay hotel, nice finishes.Genuine Hotels.com guest review
This was a very nice hotel and the location was perfect for our trip. This is our second stay in a Hyatt Place hotel and so far both stays have not disappointed us. The only problem we encountered is that there seemed to be construction everywhere we went. Overall, nice hotel.Genuine Hotels.com guest review
Excellent service, great staff, rooms not the typical new classy hotel, but enjoyably different. Bad coffee maker immediately replaced. Good location next to Galleria. The hotel provided transportation. A modest combination bar, coffee shop, and food provided a "homey" setting where the young staff were most accommodating to us older travelers. We were […] delighted with the hotel. Read moreGenuine Hotels.com guest review
I don't know what other people complaining about but this hotel was great....I enjoyed the food we ordered from room service....My fiancé and I enjoyed the free breakfast and the pool area as well.Genuine Hotels.com guest review
We were just on a one night shopping trip to the American Girl Store. It was a nice place and we enjoyed the swimming pool.Genuine Expedia guest review
"New Favorite Place!"
I could say a LOT of things about my stay at the Hyatt, but two things sum it up - COMPLETELY SATISFIED. Any time I come to this area, this will be my choice hotel to stay in.Genuine Hotels.com guest review
"Staff very friendly and helpful"
We stayed 6/6-6/7/2014. Hotel staff very friendly, particulary the English assistant manager, who appeared to take personal interest in his guest and was knowledgeable about things to do in the area. Hotel was clean and breakfast was good.Genuine Hotels.com guest review
"Just the right spot"
I picked a hotel that was close to my son's graduation and this was it. Rooms were clean and spacious. Pool was nice. Breakfast was so-so, they had powder eggs. Overall great experience..Genuine Hotels.com guest review
Clean, good service, good location with easy access to highway & galleria.Genuine Hotels.com guest review
Very nice place! Nice location near the galleria , excellent customer service free parking, free Wi fi , free breakfast, free shuttle, swimming pool, nice spacious units I will be back!Genuine Hotels.com guest review
Great hotel. Loved the breakfast! Only drawback was the pool. They said it was heated and it wasn't. Other than that things were perfect. We will be back.Genuine Hotels.com guest review
Love the staff. They really go out of their way. The building is not dirty - it's quite clean, but it's starting to show some wear and tear.Genuine Hotels.com guest review
close to cool night spots and shoppingGenuine Hotels.com guest review
Hotel was very nice but I got charged twiceGenuine Hotels.com guest review
This was my second stay at this facility in less than 2 months. I was not disappointed. The room was clean and the staff friendly and extremely welcoming. My only issue was I felt the air conditioning unit was a bit loud and made it somewhat difficult to enjoy uninterrupted sleep. In spite of that, I would still recommend this hotel as one to book!Genuine Hotels.com guest review
It was awesome.Genuine Hotels.com guest review
"Nice, quiet stay just to get away for a night."
Nice place for a great price. Great quality in the room. Just right for a night away. Free parking, free breakfast, free Wifi. Front desk had great customer service. Informed us on everything in the hotel and services they give. They even shuttle you to a place you want to go for a night on the town and give them a call if you've had more than a few […] drinks to drive, they will bring you back to the hotel for free. I would definitely return for another stay. Read moreGenuine Expedia guest review
"Nice Hotel close to Galleria"
Nice room, friendly staff, great breakfast, good coffee. We really enjoyed our stay at the Hyatt. We will definitely stay here again.Genuine Expedia guest review
"Great experiance , awesome staff"
Traveling across the US, Dallas was one of our stops and we picked this hotel for the good value and it was one of the best hotel experiences I've had. The staff was extremly friendly and helpful hotel was clean , rooms were comfortable and it was just far enough outside the city to be quiet and peaceful. Highly reccomend this hotel to someone staying […] in or near dallas. Read moreGenuine Expedia guest review
"Bad customer service"
As soon as we got in the first thing they said "you can't check in now, you have to wait 10 minutes". I understand we have to wait but could they not say "welcome or hi..". We had 2 rooms, they put us on the 2nd floor and 4th floor. Why will you put families away from each other when the booked all together few days ahead?? The bathroom is really […] small, the door is too close to the toilt. One last thing, there isn't enough place for people to set and have breakfast, we had to eat while standing. Not to mention it took them a while to provide missing items. Absolutely horrible experience!! Read moreGenuine Hotels.com guest review
Great room for the price, staff was very polite, and rooms were very clean! Would def stay there again!Genuine Expedia guest review
The hotel was great for just a weekend trip. Hostess at the desk were amazing. My pregnant wife was sick an wanted some hot tea. We got it for free and I also got a chocolate milk. Rooms were nice as well. I would definitely stay here againGenuine Hotels.com guest review
Nice big rooms and very very clean. Just a short distance from the Galleria and multiple restaurants.Genuine Hotels.com guest review
Great place to rest on a business trip. I gave the service rating a 4 out of 5 bec. Even though I booked my room late. I was supposed to have a 2 bed room. When I get there to check in they tell me my room is gone and that Ill have to get the king bedroom..... with one bed. I came on this trip with a business partner. How does that work? A fold out […] couch was there to suffice. I wasnt happy about that part. But overall the service was great. They brought me pizza for changing my room last minute!!! Read moreGenuine Hotels.com guest review
"great and affordable"
The best hotel service ive had yet. The staff was incredibleGenuine Hotels.com guest review
Overall, it was a nice stay. Nothing particularly outstanding. The location of the hotel is not well identified and drove past it a few times. The lobby is quite small and the breakfast was ok.Genuine Hotels.com guest review
Hotel was great. Wish the pool had been heated like they said it was. Other than that it was a nice placeGenuine Hotels.com guest review
The staff is incredibly friendly, the rooms are big, and they offer a lot of services. I will definitely be staying here again.Genuine Expedia guest review
"Convenient for north Dallas."
Very nice hotel. Staff very friendly and helpful.Genuine Hotels.com guest review
Great deal! Breakfast was better than expectedGenuine Hotels.com guest review
When we got into our room the waste basket had trash in it, there were dirty cups and glasses by the sink, water rings on the coffee table and dirty towels. The rooms were comfortable and the location was convenient but I asked for adjoining rooms and they didn't even get us on the same floor.Genuine Hotels.com guest review
"Perfectly fit our needs!"
The hotel was perfect for an older couple. We loved being closer to downtown and was closer to the friend we visited. We were so pleasantly surprised with how lovely the hotel was. The breakfast each morning perfectly suited our likes. The only thing was a really noisy air-conditioner that probably only needed to be fixed. We reported it to management […] before leaving so they could see that it was properly taken care of. Again, we will certainly stay at this hotel when we next visit Dallas...especially if we can get the good rate we did this time. That was also perfectly suited to a retired couple on fixed income. Thanks again for your hospitality. Read moreGenuine Hotels.com guest review
"nice, cozy, comfy"
on Hotels.com it said that there was a DVD player in the room.. there isnt.. there are hookups for a player or a laptop.. but no actual player =[ but other than that, the hotel was in the PERFECT spot. it was about a mile away from everything, and had easy acess to anythign we needed.. the breakfast was quite good as well.Genuine Hotels.com guest review
"GREAT WEEKEND GETAWAY"
vERY CONFORTABLE HOTEL,CONVINIENTLY LOCATED NEAR THE GALLERIA . ALL THE STAFF WAS VERY HELPFULL AND NICE AND WENT OUT OF THEIR WAY TO MAKE YOU FEEL CONFORTABLE.WOULD STAY THERE AGAIN.Genuine Hotels.com guest review
Great hotel great location was between every where we went legoland, medieval times staff was great free parking and free wifi overall great stayGenuine Hotels.com guest review
This hotel was great ..friendly customer service and clean environment. ...Genuine Hotels.com guest review
I really liked the hotel, the staff, and the room. The only reason I didn't give it 5 stars was because due to flying in late, I ended up checking in early Saturday morning around 2:00 am, so when I left my room that morning and returned in the evening, they didn't clean my room. They said they only clean the rooms once a day and since technically I […] checked in on Saturday, my room wasn't cleaned. Other than that, I had a great experience with my stay here. Read moreGenuine Expedia guest review
This hotel is the best one I have stayed at! To start, the man who checked us in was very friendly and helpful and professional. The grab and go snack bar had a nice variety of snacks and drinks. The conteintal breakfast was delicious and also had a large variety of food and drinks. I stayed in a king standard room and it was very clean. The only thing […] I did not like was that there was only a shower, not a bath tub, but that is just a minor thing. The TV, bed, couch and desk were all large, but the room is still spacious. I will definitely be staying here next time I am in Dallas. Read moreGenuine Hotels.com guest review
Everything was great, We will go back! The service was very good.Genuine Hotels.com guest review
Great Stay, clean and would recommendGenuine Hotels.com guest review
Very nice, thank you.Genuine Hotels.com guest review
I checked in the evening of 4.26 about 7:30pm, the staff did a excellent job of greeting and assisting with question. Also, I ended up having a beer at the bar and order food to go to my room. Again, the staff was very friendly and helpful.Genuine Expedia guest review
"Hyatt Place Old"
The staff was nice and friendly, but the rooms were old. Eventhugh they were updated they still smelled and felt old.Genuine Expedia guest review
I really enjoyed the hotel. Everything was clean. The staff was friendly. I really recommend it.Genuine Expedia guest review
"It was nice"
We had a good time. The hotel was clean and the staff was great.Genuine Hotels.com guest review
The hotel was in a great location with plenty of parking. The staff was friendly and very accommodating. I enjoyed the breakfast and the restaurant staff was excellent. The rooms were comfortable and spacious. I will choose Hyatt Place again.Genuine Expedia guest review
Staff was really nice I slept very comfortably would definitely go back againGenuine Hotels.com guest review
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