"Great location, good staff, dated rooms."
The hotel staff were friendly and helpful. Asked for a higher room with a view but the one we gave us had a balcony view (which doesn't open) of another building. The room was clean but it is dated with chipped floor tiles, dingy bathroom, etc. Could definitely use a renovation/rejuvenation. The walls are thin so you can hear your neighbours but luckily […] ours were not too noisy. There was also construction noise outside which can be heard due to thin windows and there is also hotel construction going on and we could hear constant hammering in the morning which was annoying. The cleaning staff was good. Asked them to clean the room after we left the room for the day and they did a great job. The location is central downtown which is the best benefit of this hotel. We also used their pool with corkscrew slide and my daughter loved it. We had to schedule our sessions at the pool which was fine but I noticed others did not and were allowed to enter without prescheduling ... so what was the point? The pool and hot tub was very busy as a result. The temperature of the pool was fine but the hot tub needs to be hotter and they need to fix the bubble jets (they were not working). There was a lot of kids activities happening during our stay (March break) which was appreciated. Movies, popcorn, bingo, magic show, etc The parking at the hotel is too expensive $29 so we parked a block away in a secure underground parking lot at $12 a day. Read moreGenuine Hotels.com guest review
"Nice hotel, well located"
This hotel is located very close to eaton center and yonge street. Easy walk to downtown and also yorkville. The favilities are very nice, but the personel is not very helpful. I will recommend!Genuine Expedia guest review
With change of hands, hotel seems more mercenary, with charges for more things, such as local calls or using a computer in the lobby. Staff is friendly enough - just. Rooms was fine, clean, though cool. Turning up heat means lots of noise.Genuine Expedia guest review
"Eaton Chelsea Not So Much"
Conveniently located 1/2 a block from adult entertainment and 1 very good steak house. Lobby is spacious and the staff is friendly. Upstairs the hallway carpets are dirty and worn out. The rooms are clean and quiet and the beds are comfortable. The heat is either on or off. So in the winter warm up the room and shut it down unless you like to sleep […] in a sauna. Hit water there is plenty. Overall the Eaton is to pricey for its condition. But during the busiest convention week of the year I thought I was lucky to just get a room. Read moreGenuine Hotels.com guest review
"The pictures of rooms are deceptive"
Our first impression of the staff member helping was awesome, however it ends there. One room had NO heat maintence took two days, a water main break complicated check- in and we did not receive our second room until 6:30 pm for 3pm. check in, and the staff had to be reminded we had a second room, and this room was not the original room requested, however […] happy to get in our second room The staff was nice and brought us that room key in person. I think there were numerous things going on that detracted from our stay. Unfortunately I can not recommend this hotel to my friends, glad in am home, next time maybe upgrade to a better suite.? Read moreGenuine Expedia guest review
"The hotel was convenient to everything downtown"
Stayed for 4 nights - great vacation. It was a warm and cozy place in mid winter and offered all the services I needed.Genuine Expedia guest review
"Close to city attractions, very convenient."
Stay at the Eaton Chelsea was nice, very convenient location to the Eaton Centre, new aquarium, Hockey Hall of Fame and various restaurants/bars. Subways were easy to travel and we arrived at desired locations easily. Hotel parking easy to find, as well as location of hotel. There were some renovations occurring during our time there, but it did not […] really affect our stay. We would stay here again, Toronto is a great city! Read moreGenuine Expedia guest review
"great location and value"
Location, location, location! If you like to shop, close to Eaton Centre, Winners and Marshalls :) subways...rooms are good size, some renovated. Nice lobby and restaurants for meals on the run and lots of options. Great staff.Genuine Hotels.com guest review
"Great hotel centrally located"
We'll priced and great location. Clean and spacious rooms. Was walk to major points of interestGenuine Hotels.com guest review
"One night with family"
I've stayed here at least 10 times in the last 15 years, in both family and adult-only modes, and have always been satisfied with this hotel. Great place for THIS one-night family getaway, especially with kids area and family pool with spiral slide (FYI - it's even better for adults with the top floor pool, gym and outdoor deck 20+ floors above the […] city). I HIGHLY recommend the Eaton Chelsea! Read moreGenuine Hotels.com guest review
"Two day stay"
Staff very helpful but hotel was under going major renovations and wasn't able to use the balcony. Enjoyed the adults only pool and gym.Genuine Expedia guest review
Nice hotel. The only complaint is the construction noise right now.Genuine Expedia guest review
"we enjoyed our overnight at the Eaton Chelsea, sta"
staff was excellent and accommodating, room was comfortable, location for our purpose perfect, walking distance to a theatre and to fine places to eat, turned out to be the perfect choice for our overnight in TorontoGenuine Expedia guest review
"Great location, great price"
Location was right in the heart of downtown. Only one block away from the subway. Two blocks from all the shopping. Staff was very friendly and helpful. Wi-Fi was fast and free, which for downtown Toronto hotels, is a rarity. The rooms were renovated, but still seemed a little plain, but it was still comfortable. I would gladly stay here again.Genuine Hotels.com guest review
"Overall nice experience"
The room was a bit crammy; very clean though; prompt room service; very friendly and helpful staff.Genuine Hotels.com guest review
"Great hotel, but currently being renovated"
The hotel was great for my practical needs, and the hotel staff was incredibly helpful. However, the hotel was in the middle of renovation and was nowhere near as luxurious or "hip" as the pictures implied. The hotel was very loud during the "going out" hours... around 10:00 PM to midnight.Genuine Hotels.com guest review
"In the Heart of the City"
I loved the hotel and staff are all very friendly. The only issue I had was that my room was to be a queen size and the bed was very noticably a double not a queen. Other than that it was a great hotelGenuine Hotels.com guest review
The hotels renovations have made it much more appealing, matching it's convenience with additional amenities and lobby appeal!Genuine Hotels.com guest review
"Perfect location for shopping"
Loved the staff and the hotel was in walking distance of a lot of great stuff. Awesome views from the room and I loved the on-site parking.Genuine Expedia guest review
The room was fine, a little small. It looks like the rooms themselves have been updated, but the hallways seemed a bit drab. The hotel appeared to undergoing exterior renovation as there was scaffolding attached to the building. I went to Toronto for a funeral and the hotel was convenient to where I needed to be and was directly served by a bus to and […] from Pearson airport. Read moreGenuine Expedia guest review
"Nice hotel, good price"
The hotel is nice but the elevators need work. They took much too long to come for such a large hotel and were often full when they did arrive. It's a reasonably priced hotel but not cheap enough to have to deal with that.Genuine Expedia guest review
"Bang for your buck."
Price was exceptional, 98 dollars for a deluxe king considering location and room. Not your ritz carlton dont expect service and prestine bathrooms.Genuine Expedia guest review
"Maple Leaf Hockey Game"
Very affordable, comfortable and convenient.Genuine Hotels.com guest review
good hotel location id greatGenuine Hotels.com guest review
"DO NOT STAY HERE"
The hotel was under construction. The room was freezing cold and the heater only heated the room from 4' up. I asked for a space heater and was brought one from the fifties. You need to close the door to use the toilet as the bathroom is so small. The carpet in the hall was disgusting and the room carpet was dirty. I had an upgraded room, go figur […] e. Read moreGenuine Expedia guest review
My stay was short but very good, just what I needed.Genuine Hotels.com guest review
"Looks good from outside, a littl run down inside."
Mostly good, friendly helpful staff, decent restaurant, but it needs maintenance; could use new carpet, replace old wallpaper, etc.Genuine Expedia guest review
"Good getaway hotel"
If you're looking for a hotel for that night out in Toronto, this is ideal. It's got some great amenities for everyone. The only issue is that if you're looking for some quiet after 11pm, good luck. The after night club crowd comes in around 2am / 3am.Genuine Hotels.com guest review
Great location; good value; friendly staff.Genuine Hotels.com guest review
"close to roger center"
The room was clean ,wallpaper was peeling and the place is in need of some work. The fan in the furnace was quite loud. Wish we were informed that the pool was closed,the kids were disappointed. Hoping to have a better experience the next time. SusanneGenuine Hotels.com guest review
The room pictured online was not the room I had. The room was old and smelled like mold. I would think twice before booking if you have allergies. The lobby and restaurants were overpriced. Just terrible!!!Genuine Hotels.com guest review
Skip the breakfast buffet. Not worth the $19.00. Breakfast in the market restaurant might be better (much busier).Genuine Expedia guest review
OkGenuine Expedia guest review
"Not too bad"
This hotel was great. The rooms were a bit small though but they were very clean and the staff was extremely friendly. They have a nice pub in the lobby which gets pretty at night time but everybody there made it so enjoyable. They had free wifi, a nice indoor pool with a jacuzzi and two small weight rooms. The rooms also have balconies but they were […] closed due to construction. And the only draw back is the food that is available in the hotel is a bit pricey. Read moreGenuine Hotels.com guest review
pros - excellent staff. great location. great workout facilities. cons - NO WIFI! unannounced closed restaurants. room condition average (broken bed frame, broken phone, broken dresser drawer). loud hallway and adjacent room noise.Genuine Expedia guest review
"Great downtown location"
I traveled with two teenagers for a combined work and vacation stay. The girls loved the easy access to shopping, tourism sites, and the swimming pools. I loved the fact that there was a quite adult pool just for me! Staff were friendly and helpful, concierge team in particular was really great about suggesting restaurants and things to do!Genuine Expedia guest review
"Family friendly, location, price, enough said."
Maybe by Canadian and American standards this place maybe a bit old and run down, but I paid plenty more money for worse places around the world. Take it for what it is, an average hotel in a very central location for a low price that can cater to families. Indoor pools.Genuine Expedia guest review
It was a bit surprising to have a room without hot water with no explanation (I can't imagine a plumbing system which would isolate one or a very few rooms without hot water so why would a maintenance man fiddle around in the bathroom on a quest for hot water?). Once the quest was abandoned a new room was fairly quickly assigned. A construction crew […] busily erecting structural steel towers alongside the hotel as the support for steel plates holding up the poured-concrete balconies (both rooms) gave one thoughts of structural soundness. Read moreGenuine Hotels.com guest review
Hotel has balcony but u can't use it. The main reason I book here is because of the balcony option and being able to get fresh air. They have recently locked the patio dooor so u can't get out. Very fusteratingGenuine Hotels.com guest review
Wish we had been told before booking that the Club 27 pool was closed for renovations, overall for the price this is a good hotel in a great locationGenuine Hotels.com guest review
"Love the location"
We had a great time, service was terrific. Nice to have a lounge/bar in the lobby and also somewhere to grab a coffee and Danish , all without venturing outside in the horrible weatherGenuine Hotels.com guest review
"Needs room renovations"
Great service but bathrooms need major renovations..it's old but clean. Very loud and would. Not stay here againGenuine Expedia guest review
"Winter home from home"
I got to the hotel a day before the ice storm and was very impressed with the way management treated the hundreds of people who had emergency reservations because of the power outages in their neighborhoods. Also, the animals were welcomed too which was a nice touch. Thank you, Eaton Chelsea!Genuine Expedia guest review
We stayed at this hotel due to a huge ice storm that hit Toronto this past week. The staff, hotel and amenities were great. If you want to be right in the center of the action, you can't beat this location in downtown T.O.Genuine Hotels.com guest review
Great location. Cool lobby and eateries. Staff was very conscientious. Room was not in great repair. Sink faucet, shower head, TV remote, musty hallway smell and a little peeling wallpaper made it feel more like a Best Western. I asked for a suit to be pressed overnight and a bellman came for it. But evidently they didn't mark that it was needed overnight. […] Sloppy, but they worked hard to correct it quickly. Read moreGenuine Hotels.com guest review
We checked around 6pm and got our room on the 10th floor when we open the door the bed was unmade and there was a jacket on the desk chair we went back to the lobby and we got another room on the 10th floor the room was dirty ,there was coffee creamer containers under the chair and the sealed glasses in the bath room were dirty. We will not stay at […] this hotel again Read moreGenuine Hotels.com guest review
"Great location, prices being low, its a great deal"
Good hotel, great service, excellent amenities. Overall room was comfy and clean. A possible request would be to upgrade the bathrooms and hardware equipment. The shower curtains were a bit smelly, but could be an issue only in our room. Else all was good, and the staff will take care of any issues quickly. Hotel hallways are quite busy though, so if […] you are looking for a quieter place, please ask for a quieter room. Read moreGenuine Hotels.com guest review
"Cream Cheese at room temperature"
I've stayed here many times when it was the Delta Chelsea and this was my first stay after the switch. Everything was fine except for the quality food at the restaurant. I noticed the same cream cheese for the bagels left out at room temperature, for each of the 5 days of my stay. This drives me crazy, when the package clearly reads: 'keep refrigerated". […] The quality of the other entrees has dropped as well. The Key Lime pie tasted old, expired, or under-refrigerated. Read moreGenuine Hotels.com guest review
Loved the location of this hotel. Close to everything. Had one room in older part of hotel and one in the newer part of hotel, but there was actually no difference in rooms. Rooms need updated! No fan in bathroom. Walls and doors very thin. You can hear every noise on the street and in other rooms and hall. Had to call security 2 times due to excessive […] noise on our floor at 3 am. It is a non-smoking hotel, but someone on our floor was smoking the whole time we were there. Read moreGenuine Hotels.com guest review
"Nice refurbished Hotel"
Very busy in the Lobby, but overall the stay was excellent.Genuine Expedia guest review
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