"Nice Hotel not a great area!"
The Hotel was very nice, but the area around it was not that great, as there were a number of vagrants around on Yonge Street, which is right by the Hotel. This put a damper on our stay as you ran into these in the morning, evening and night. You are close to the Eaton Centre Mall and shopping, but the area does attract some less than desirable people […] espcially in the evenings and at night. The facilities are good including the Family pool and the Adult pool/fitness area at the top of the Hotel. The breakfast is expensive, and the parking is a rip off at $24 per night for self-parking and $29 for Valet. Read moreGenuine Expedia guest review
"Lovely Hotel - Clean, Comfortable & Quiet"
My title sums it up - this large hotel was clean, comfortable & quiet. My daughter and I enjoyed our stay very much - not one complaint. Our room was updated and spotless. We did not hear any of our neighbors or traffic. Location is wonderful - just about central to all downtown Toronto has to offer. Highly recommend - we will definitely return!Genuine Hotels.com guest review
Not worth the money you pay to stay there. Bathrooms need new bathtubs . The tubs look awful. Felt like I was staying in a cheap motel.Genuine Expedia guest review
Central location to many sites, museums, and attractions. Left my car parked and shared a cab to many places.Genuine Expedia guest review
"Terrible hotel for the price"
The toilet in the bathroom is very small and difficult to use. The bathtub was not cleaned and the floor of the bathroom was chipped. I stayed in many hotels, and have not seen any bathroom with this kind of condition at this level of hotels ( I was expecting that this hotel is at the same level as Holiday Inn or Comfort Inn). In addition, the Wifi […] in the room was not functioning. The room was uncomfortably cold even I turned off the AC because a lot of cold air was constantly pumping into the hallway just outside the room. Read moreGenuine Expedia guest review
Stayed one night. Good staff, room clean... the best part was the swimming pool. Location very good. Bear the traffic but what do you expect when u r staying in the city center. Bad... parking lot. Don't mind the small tight spaces but the floor was dirty, literally. Full of dirt...probably from winter. Overall a very good experience. Would stay […] again. Read moreGenuine Hotels.com guest review
Good across the board, nothing exceptional. A little run down, but nothing serious. My only complaint is the expensive parking, >$30 for 1 night as a guest.Genuine Hotels.com guest review
"Centrally located - Very Good Choice"
Centrally located in Toronto it was a great stay. There is so much to do in the city and this is a great place to start because you can get around pretty easily from there. The concierge desk was very helpful . All personnel were very friendly and knowledgeable. Since I only stayed one night we weren't able to use all hotel amenities (pool etc) but […] we did check them out - it was pretty cool. Read moreGenuine Hotels.com guest review
The only negative that we encountered were the A/C units in both rooms were too warm and would not change the temperature in the room by changing the setting on the thermometer. The hallways were at least 10 degrees cooler than either of my rooms.Genuine Expedia guest review
Rooms are tiny. Rooms are non smoking; however, people still smoke. We had the air on and it was pulling the smoke from the neighboring room. Was like we were sleeping in a bar. I called one time to complain and the front desk offered to spray deodorizer in the hall and the room. I called back 20 minutes later, by now it was 12:30 am and the offered […] to move us to another room. When we checked out the hall wreaked of cigarette smoke. I told the front desk, but they didn't seem to care to much. Swimming pool had do much chlorine in it that it burned ur eyes and skin. Save ur $$$$ and book elsewhere. Down by Union Station is nice! Read moreGenuine Expedia guest review
"Small room, but a quality hotel"
Our room was smaller then expected, but overall we had a good experience. It's only a few blocks from Dundas square which reminds you of New York's Times Square. There is a subway stop at Dundas which we used a lot. Our kids loved the pool! I would stay here again.Genuine Hotels.com guest review
We always enjoy staying at Delta Chelsa (Eaton)...convenient location and great serviceGenuine Hotels.com guest review
The staff was awesome very accommodating. The lobby was very busy but manageable.Genuine Expedia guest review
Overall nice hotel. Good location, nice amenities. Room was a bit small, but was clean and comfy. Don't forget to factor in the 13% taxes and heavy parking charge before you go.Genuine Hotels.com guest review
"One of the many downtown hotels"
It is one of the many downtown hotels, was not to the expectations to what we have paid. My expectations were in comparison with the hotels in US. However the hotel we stayed in Niagara Falls area, was far better and at a cheaper rate.Genuine Hotels.com guest review
"Comfortable Hotel Reasonably Priced"
The hotel staff were very friendly and the hotel was very comfortable. We stayed here for our 30 th Anniversary and attended two Blue Jay games. The cost was reasonable. It was a fair distance to Rogers Stadium but we did walk it took about 30 minutes. We would return again.Genuine Hotels.com guest review
"Great location in the heart of Toronto"
The staff of the hotel was very attentive to our requests. They provided outstanding service! The facilities were a bit dated and needs updating, but the hotel was still nice, overall.Genuine Expedia guest review
Overall, the quality of the hotel was below average. Obviously you pay based on the location of the hotel, which is located in a decent part of town. The room was disappointing. It was obvious the bathrooms were not cleaned daily. There was mold around the corners if the floor as well in the shower. The only thing that made my stay desirable is that […] I barely spent any time in the hotel. Read moreGenuine Hotels.com guest review
"Great for kids and adults"
With 4 children, the hotel was great. Pool with water slide and childrens play area was helpful. The Eaton Center for shopping is right there with some cute little restaurants right across the street. Although not that close to the main attractions like CN Tower, just a quick subway trip to get there. Thumbs up for Eaton Chelsea.Genuine Hotels.com guest review
"Walking distance to tons of restaurants, nightlife"
I'm told part of the hotel has been renovated. Our room had not been. It was a little dated, however, it was clean and comfortable. Location is excellent.Genuine Hotels.com guest review
"Perfect for what we needed!"
From the time we arrived to the time we left the staff was so friendly and beyond accommodating. While being in the hospitality business that means a lot to go to a place and feel as though you are being taken care of. We were greeting by the friendly staff when we checked in and made use of the knowledgeable concierge. We didn't have much planned and […] wanted to plan as we went since we were only staying for a couple of days but they steered in the the right direction and we were able to make the best of our time. The hotel was kind of off the beat and path but still located close enough to everything that it never felt like an inconvenience. Our favorite part was hands down the grab and go section and the patio that was available outdoors to eat it. Read moreGenuine Expedia guest review
It took me forever to find a hotel, but I'm glad I settled on this one. It was right by Yonge Street and very close to the subway and a lot of places we wanted to go to. The staff was very helpful and friendly whenever we had questions or needed help about the area. Our rooms were clean and we didn't have any problems at all. We were on the 14th floor […] and had a perfect view of Yonge Street at night. It is a little loud at night, but what do you expect? You're on a busy street. Our floor was also pretty quiet and we barely saw anyone on our floor. I would stay here again whenever I come back for vacation. Thanks again! Read moreGenuine Expedia guest review
"Nice hotel close to everything"
We were very happy with our stay at this hotel. Very friendly staff and especially the bell desk (Zameer) provided excellent service. The hotel is big but doesn't feel this way. Even when it was at it's full capacity, we didn't wait long for the elevator, service etc. The location is excellent. Conveniently close to subways, city center, shops, small […] cafes etc. We would definitely stay there again. The only cons were the not so nice balconies and the fact that guests smoked on the balcony, so you couldn't have the doors open. The hotel need a little updating (paint, carpets etc) overall. Read moreGenuine Expedia guest review
Valet parking was $39.00 per day tax & tip;I had to wait & went inside to get someone to come out to take my car each time after the 1st time @ front of hotel, but the valet guys were very nice!Genuine Expedia guest review
Nice location, comfortable room, very good staff.Genuine Hotels.com guest review
"The Hotel was clean and well maintain."
I didn't have a very good experience. I arrived at the hotel at 7:00 pm and my room wasn't ready. The clerk at the front desk told me to come back in an hour. I came back a hour and a half later and my room still wasn't ready. At this point the clerk offer me and my guest a free grab and go breakfast. Long story short my room wasn't ready until 9:58 […] pm and I was charge my full rate. And was told they could not offer me any discount in my rate because I booked it through a 3rd party and not the hotel directly.....I was very and still is very unhappy!! However they did pay for our parking and upgrade our breakfast to a hot buffet breakfast. Read moreGenuine Expedia guest review
"Excellent hotel; great staff; amazing ammenities"
We really enjoyed our stay at the Eaton Chelsea. We were actually surprised by some of the negative reviews when reviewing the facility beforehand. But, so many people had positive things to say and it was a fantastic rate for such a nice hotel close to so many things in middle downtown Toronto. Very close to the Eaton Centre Mall, several subway stations, […] plenty of great restaurants, and much more. But, we were very pleasantly surprised by the food court-type eating area on the ground level which featured amazing food items for reasonable prices. So many choices! The staff were all very professional, helpful, and knowledgeable. The rooms were fairly standard with nothing fancy. No microwaves, refrigerators, safes, or upscale things like that, but didn't cause any problems at all. The room view wasn't amazing, but maybe that's why we got a good rate! HA! But the bed was great and the brand of toiletries excellent. The only negative that sticks out was the cable TV. Many channels did not work and the signal was poor. However, the complimentary wifi was excellent, especially for such a huge facility. There are lots of places to stay in Toronto, and in many different areas. But, we will definitely stay at the Eaton Chelsea again on our next visit! Read moreGenuine Expedia guest review
Hotel is a bit tired but they are in process of updating. Location is great, very central to every thing. Will stay there again.Genuine Hotels.com guest review
Our favorite downtown hotel! Love the location and comfort of the room and friendliness of the staff. Can't wait to come back.Genuine Hotels.com guest review
parking in that area is expensive. Check your parking bill ( they charge you $29 per night plus taxes). I stayed three nights and they charge me parking for four nights. They fix the error as I told them it is a mistake.Genuine Hotels.com guest review
"Nice Hotel Stay"
The front desk reception was a little cold, upon first impression I felt that they could care less whether I checked in or not. The room was clean and nice, the rate paid for the stay was worth the money spent as this location was central to everything that I needed to get to. The eagerness to help provided by the bellstand made up for the front desk […] reception. I also found the ladies whom helped me with the safety deposit box were extremely helpful and I would return to stay there in the future if I am ever in Toronto Read moreGenuine Hotels.com guest review
Very close and convenient to Dundas train station, in the heart of the city. I spoke to a few staff members and received quick and accurate responses at the concierge desk, also was able to get a printout of a document I forgot to print back at home . I checked out the fitness room and pool just for the view my schedule did not allow me to spend much […] time there. I would come back and stay there. Read moreGenuine Expedia guest review
"Right in the city. Plenty of entertainment close."
The check in is very efficient. Rooms are quite nice in the delux section. The hotel has undergone a refreshing renovation. However some of the decor is still pretty old. I find the location one of the best I. Downtown. Plenty of shopping and entertainment.Genuine Expedia guest review
Three of us stayed in the room and it was great. The lower score on the room is because We stayed for 3 nights and On the 2nd and 3rd days the room was not cleaned as when we arrived. The bed was not properly made. It looked as though someone had sat on it but everything else was great.Genuine Expedia guest review
"Convenient and good location"
Over all, we enjoyed our stay. The location of the hotel is in close proximity to subway and city centre. Will definitely recommend this hotel!Genuine Hotels.com guest review
very bad, bed was soaked with water because they didn't dry them b4 putting them, called them and told them, they argued that it wasn't them, dunno how. they send me covers and bed sheets for ME to change not them. i asked for another room, they sent me to a room that is in a roof that windows don't open and looks at a wall. hated it, never will go […] there again Read moreGenuine Expedia guest review
"The hotel staff was very friendly !!!!"
I enjoyed my visit, would recommend to family and friends!!'Genuine Expedia guest review
Great location. Take a moment to go to the deck located in the 26th floor, nice view of the city including CN tower. Only thing is that the hotel is so big and there are so many guests that the elevators are very busy most of the time. Patio is also very nice and the slide in the 2nd floor pool is fun for kids and adults.Genuine Expedia guest review
It was wonderful! Great location! I will be back soon hopefully. Traffic was crazy but it was coolGenuine Expedia guest review
The hotel is in a convenient location. Elm street is a nice treat with several restaurants and lights in the trees. We were traveling with children and always felt comfortable walking in the neighborhood. The hotel staff is very friendly and accommodating. The facilities are clean but looking worn.Genuine Expedia guest review
Upon arrival, I was not so warmly greeted by the front desk, which may seem trivial but it was also my birthday. The hair dryer in my room did not work, and to receive a working one, I had to wait close to an hour and a half. Also, the ipod dock did not work (probably a previous guest's fault by forcing their ipod into the dock). The beds were very […] nice though, and I was pleased with the cleanliness of the entire hotel. Read moreGenuine Hotels.com guest review
Very family friendly we stay there every time when visiting TorontoGenuine Hotels.com guest review
"I quite enjoyed it!"
The prices were outrageous but I enjoyed the services.Genuine Expedia guest review
"Location location location"
Nice, well located, lot of food around. Some how busy.Genuine Expedia guest review
"I was impressed with the family atmosphere ."
It was nice to have checked in on early arrival . Check in is 3:00 and they were ready to accommodate us by 2:00. I was very impressed by the family atmosphere. For children,it is great! The pool with the slides are lots of fun. The petting zoo and play area were a nice surprise. I did feel however the adult pool was lacking, and the rooftop deck was […] not like the pictures . Read moreGenuine Expedia guest review
Though the walls are in need of new wallpaper or paint, the hotel is clean and bright and the courtyard where you can enjoy your breakfast is marvelous. The staff were very patient and kind be it that there were so many people staying there for the Pride event. The entertainment in the bar was lovely and there were activities for the kids. Would recommend […] to anyone. Read moreGenuine Hotels.com guest review
Everything was good. Bathroom showed some wear and tear but still clean and functional.Genuine Hotels.com guest review
"Served the purpose"
Hotel staff were accomodating to book our room adjacent to other family members who had booked separately. Required a separate call to the front desk once we realized that the conjoining doors required a special key to open. Staff did not provide a crib as we had requested. Bathroom was incredibly small, and was difficult to navigate with two adults, […] one of whom was 26 weeks pregnant at the time. Location was good, easy walk to location for sister's graduation and to dinners in the local area. Read moreGenuine Hotels.com guest review
"Overpriced for what you get."
We have stayed at this hotel under the former ownership, Delta Hotels for the last 10 years, and the attention to detail in housekeeping was a major flaw in the new Eaton brand name, and other problems arose as well. When we checked in and arrived at our room, it was HOT. The A/C in most of the building was not working. We tried to open the sliding […] door to our balcony and it wouldn't open. They have 6 elevators that service floors 17-28. Only TWO were working. The maid forgot to make up our room one day, even after coming into the room and leaving new towels without taking away the old ones. We caled maintainence and they did manage to get the door to the balcony open for air. They did fix the A/C within 24 hours, and they did get 5 of the six elevators operational. However, these things should NOT happen in the first place. Especially when the new company raised it's rates about 30% for the weekend we were there. All that being said, the Hotel does have a great pool area, nice amenities, and a refrubished lobby area that is nice. If their prices continue to be high, we will have to look elsewhere next time. Read moreGenuine Hotels.com guest review
Nice hotel that is centrally located to everything downtown. Very close to Dundas Square.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )