"Needs room renovations"
Great service but bathrooms need major renovations..it's old but clean. Very loud and would. Not stay here againGenuine Expedia guest review
"Winter home from home"
I got to the hotel a day before the ice storm and was very impressed with the way management treated the hundreds of people who had emergency reservations because of the power outages in their neighborhoods. Also, the animals were welcomed too which was a nice touch. Thank you, Eaton Chelsea!Genuine Expedia guest review
We stayed at this hotel due to a huge ice storm that hit Toronto this past week. The staff, hotel and amenities were great. If you want to be right in the center of the action, you can't beat this location in downtown T.O.Genuine Hotels.com guest review
Great location. Cool lobby and eateries. Staff was very conscientious. Room was not in great repair. Sink faucet, shower head, TV remote, musty hallway smell and a little peeling wallpaper made it feel more like a Best Western. I asked for a suit to be pressed overnight and a bellman came for it. But evidently they didn't mark that it was needed overnight. […] Sloppy, but they worked hard to correct it quickly. Read moreGenuine Hotels.com guest review
We checked around 6pm and got our room on the 10th floor when we open the door the bed was unmade and there was a jacket on the desk chair we went back to the lobby and we got another room on the 10th floor the room was dirty ,there was coffee creamer containers under the chair and the sealed glasses in the bath room were dirty. We will not stay at […] this hotel again Read moreGenuine Hotels.com guest review
"Great location, prices being low, its a great deal"
Good hotel, great service, excellent amenities. Overall room was comfy and clean. A possible request would be to upgrade the bathrooms and hardware equipment. The shower curtains were a bit smelly, but could be an issue only in our room. Else all was good, and the staff will take care of any issues quickly. Hotel hallways are quite busy though, so if […] you are looking for a quieter place, please ask for a quieter room. Read moreGenuine Hotels.com guest review
"Cream Cheese at room temperature"
I've stayed here many times when it was the Delta Chelsea and this was my first stay after the switch. Everything was fine except for the quality food at the restaurant. I noticed the same cream cheese for the bagels left out at room temperature, for each of the 5 days of my stay. This drives me crazy, when the package clearly reads: 'keep refrigerated". […] The quality of the other entrees has dropped as well. The Key Lime pie tasted old, expired, or under-refrigerated. Read moreGenuine Hotels.com guest review
Loved the location of this hotel. Close to everything. Had one room in older part of hotel and one in the newer part of hotel, but there was actually no difference in rooms. Rooms need updated! No fan in bathroom. Walls and doors very thin. You can hear every noise on the street and in other rooms and hall. Had to call security 2 times due to excessive […] noise on our floor at 3 am. It is a non-smoking hotel, but someone on our floor was smoking the whole time we were there. Read moreGenuine Hotels.com guest review
"Nice refurbished Hotel"
Very busy in the Lobby, but overall the stay was excellent.Genuine Expedia guest review
"Cozy, comfortable hotel right in the centre"
I didn't use many facilities in the hotel and just went there to sleep but I had no problem with anything really. I had a late check-in easily and could leave my stuff there until my flight. The only down side can be the queues when you're checking in but I guess it's inevitable. It is very close to everywhere and the area is crowded so no need to […] fear walking back in the night etc. Read moreGenuine Expedia guest review
"great Hotel close to everything downtown."
rooms were very nice and clean but just a little small.Genuine Expedia guest review
"Location, location, Location..."
Old Delta Chelsea, downtown Toronto, great location, been visiting this hotel since 1977...halls, rooms, carpets starting to get tired...rooms clean, staff friendly...food court has been modernized, limited but sufficient fare...check in/ check out can be slow...overall a 6.5 out of my 10...Genuine Expedia guest review
excellentGenuine Hotels.com guest review
"Nice hotel, convenient, clean"
Perfect location. Close to everything but not in downtown congestion. Restuarants close by. Staff courteous and room comfortable and clean.Genuine Expedia guest review
"Great downtown area"
Decent hotel- a little outdated but fantastic gym facilities and the staff was really helpful and friendly. Great location- yonge street takes you everywhereGenuine Expedia guest review
hausekeeping is poor rooms are nt clean enough if ı pleased bring something ıhave to phone twice or thirdGenuine Expedia guest review
"Just an OK experience."
The hotel is a bit pricy for the quality (or lack of) that I received. There was nothing particularly bad with the stay, but the hotel is a bit run down, and not as kept up as I would have expected. I had a bad check in experience as the computers were down so they asked me to come back IN A FEW HOURS. When I returned, evidently the computers were back […] up but the lines to check in were incredibly long. the entire lobby was packed with people wanting to check in and it took quite a while to wait through that mess. The convenient location did help as the hotel is right in the middle of everything I needed. Overall, if you take the check in experience out of the equation, the experience was just ok and a bit overpriced. Not bad though. Read moreGenuine Expedia guest review
While the updated reception/dining area is very nice, the room which I occupied needs some freshning up in the bathroom, damaged tiles, etc. The pool was very cold, did not seem as though the heating was on there. I look forward to visiting again when the scaffold on Gerarrd Street is removed to see what the exterior reveals.Genuine Hotels.com guest review
"Great Downtown Toronto Hotel"
This was my first trip to Toronto, and the Eaton Chelsea was a perfect place to stay. The hotel is in walking distance to sights like the Eaton Mall, Yonge St, the village on Church St. and the Royal Ontario Museum. The hotel staff was incredibly welcoming and friendly upon my arrival and during my entire trip. My first night I stayed in a room that […] seemed to be on the older end of the hotel. The next morning, when I asked if it was possible to be moved to an updated room, the front desk clerk moved me to a great room at no extra charge. Toronto is a great city, and this is a perfect place to stay! The next time I go, I'm booking into the same hotel. Read moreGenuine Expedia guest review
"Dated and Noisy"
The lobby is pleasant and modern, but when you actually ascend to the rooms the decor and carpet is very dated and not comforting. The room itself was clean, but carpet was a bit iffy. What really brought down my evaluation was the noise level - almost constant mechanical/elevator noise even though I was no where near the elevator banks. Bathroom fan […] also made a loud clicking noise that I imagine disturbed other guests, since I was distrurbed by theirs. Read moreGenuine Expedia guest review
"Very nice hotel."
It was very good. I´m very pleasant with my election. The hotel was better than I was expected.Genuine Expedia guest review
"your Dream Hotel"
This hotel is outstanding .. Big, Clean, well lit and perfect location. The Eaton centre, Dundas square, AMC; in fact the entire entertainment district is literraly 5 mins from Eaton Chelsea . The hotel staff were friendly and quick in getting you checked in. The hotel was big and spacious, rooms were clean and had a new feeling to them. The hotel had […] about 3 entrance from different directions making life easier and it also had a small park. The hotel even had a bar with live music and different bands playing every night. A Good hotel makes a good experience. I will go back to this hotel for sure since I yet have to explore the whole place :D ( a few homeless bothered you for a cigarette but again its everywhere ).. cheers Read moreGenuine Hotels.com guest review
"First time in Toronto"
Have to admit. Didnt care for all the surcharges. And would of liked a bigger room. All an all I loved Eaton Chelsea. Very professional staff. And yes I will book with Eaton Chelsea again on my next visit. Forgot to add, everything is walking distance from Eaton Chelsea.Genuine Expedia guest review
"Filthy rooms/ no bath robes as advrtised /"
all rooms are carpeted but housekeeping never vacuums and carpeting looks like it hasn't been cleaned in months. No bathrobes as advertised. Wifi is weak. Should have booked the Fairmount.Genuine Hotels.com guest review
"mix of conference and family visit"
great rates very friendly,helpful staffGenuine Hotels.com guest review
"Not in good area of town"
Room smelled like smoke. Balcony was full of pigeon feces. Room over hall was aged. We requested a king or two queens and only got one queen Ted GabreskiGenuine Expedia guest review
"Good choice but not worth the price"
People running in the halls at 4am. A domestic disturbance at 4:30am. The room for the price was tiny. No safe in the room - otherwise it was pretty good stayGenuine Hotels.com guest review
"Went for business, quite satisfied"
The hotel's location is very convenient, and the rooms are very comfortable. My only complaint is that the meeting rooms left much to desire. The hotel did not do a great job with letting our guests know where the rooms were located (as promised). Signage wasn't displayed as promised, which also disappointing.Genuine Hotels.com guest review
"Good location. Walking distance to subway station"
All kinds of restaurants around. Close to big shopping mallGenuine Expedia guest review
good stay. Excellent location.Genuine Hotels.com guest review
"Pricey But Nice"
The room was clean (although a little bit of a smell) and large. The elevators were quick. The wi-fi worked and was fast. The location is perfect. The price is rather high however.Genuine Hotels.com guest review
"A Good Experience"
Hotel is starting to show some age, which is to be expected, but staff was awesome and location nice for both walking and taking the subway. My only major gripe - the hot tub could have been a little more toasty. I would recommend to others staying in town.Genuine Hotels.com guest review
"Nice Hotel in the middle of the downtown."
Park in the Public ramps across Gerrard St. You'll save a few Dollars.Genuine Expedia guest review
"Near Dundas Square"
Hotel is old and overrated. Rooms, hallways and elevators need better maintenance for them to be clean and fresh smelling. Customer service also needs improvement. The hotel is near Dundas Square and within walking distance of most attractions in Toronto.Genuine Hotels.com guest review
"Not the same Chelsea"
Stayed countless times when it was Delta Chelsea. Rates have skyrocketed since the reno making it no longer affordable or economical. The new stark white lobby is very cold with non coordinating modern furniture. Much more liked the cozyness before the reno. I won't be going out of my way to stay there while in Toronto. :(Genuine Hotels.com guest review
"hard to find if driving"
Stay and staff were great......beautiful...wonderful amenities.....couldn't find it even with GPS. Had to ask cabbie. Still difficult to locate. Is so large, and main entrance is off-street.Genuine Hotels.com guest review
"I think they charged for calling front desk"
The gave me a room with funky smell & stuffing up shower ! At the bar they charged me double , which I'm taking care of with my credit cardGenuine Expedia guest review
"Formerly nice hotel slipping"
The lobby and public areas are nice. The guest rooms and upper hallways are tired and dowdy. We had no hot water in the shower and after two days nothing was done to fix it. A pleasant desk clerk volunteered to excuse the steep parking fees, which was fine, but we were leaving soon and couldn't bathe. In addition the bathtub did not look clean. The […] alarm clock didn't work. The lights were not bright enough. There was no mini-fridge. The area of town has a large number of unsavory "dance" halls and sex supply shops to go with the abundance of ethnic restaurants and stores. Read moreGenuine Expedia guest review
"I really liked this hotel."
I thought the hotel was in a good location for my needs and was fairly close to public transit. There were a few places to eat at the hotel and several places to eat within walking distance. I found the staff to be courteous and professional. I thought the hotel was nice and in good condition and that my room was pleasant and clean and I thought the […] bed was comfortable and I slept well. I did discover an empty bottle on the floor underneath the upholstered chair. It was relatively quiet except for a few hours during the middle of the day when I could hear some repairs being done. The front desk offered to move me to another area of the hotel but I decided it wasn't necessary. I was a bit disappointed however that I couldn't use the balcony since the sliding doors were screwed shut. The hotel has a fairly large indoor pool on an upper floor with a nice view of the city. There is also a small but decent gym, a hot tub and a sauna and I had fun using them. Also, the internet access was free and it worked well for me. There was an airport shuttle bus stop right next to the hotel which I used and found very convenient. I thought the hotel was a good value for what I paid and overall, I had a very nice stay. I will stay at the Eaton Chelsea again if I'm ever in Toronto in the future. Read moreGenuine Expedia guest review
"adequate under renovation still quality problems"
this was fair for the price I got, but the hotel is still messy with lots of renovations going on and some elements of each room looking like a poor fix to old thngsGenuine Hotels.com guest review
"Location is key"
The location of the hotel is great. Walking distance to shops and restaurants. Cheap cab ride to Waterfront. I was a little concerned about the other reviews the hotel needed to be updated. Lobby was nice and hallway was ok. The light on the night stand didn't work and I found a used washcloth on top of the shower curtain. I called housekeeping to let […] them know and I was told "I have heard of this before". Someone came up as we were leaving the room. However, when we returned the washcloth was still there. I made sure I washed out the glasses in the room before I used them. We were only there for one night but I might have think twice about staying there again especially for the price. We were paying for the location. We asked for a cab for a 6:30 am pick up to the airport. We got a car service at $58 one way. I guess ok for a quick stay. Read moreGenuine Expedia guest review
"All Good - Not One Issue"
Just a well run place- especially for being so big. Great location- walk out the door and some much to do. Room was not huge but it was well kept.Genuine Expedia guest review
Very nice stay for the price, centrally located to everything. Only downside was there was no room safe, had to keep my important documents and cash on me the whole tripkGenuine Hotels.com guest review
Great staff, great service and accommodations, Kid-Friendly atmosphere, and centrally located. More Parking options with reduced rates are a must for the amount of money spent staying here.Genuine Expedia guest review
"Close to venues for Toronto Film Festival."
I've attended TIFF for the past 6 years and this was the best hotel I have stayed at during that time. The staff could not have been nicer and the room was pleasant and clean. I really appreciated the breakfast and drinks in the lobby restaurants, respectively. The smell in the lobby was also very pleasing. My only complaint was the WiFi which took […] a day to operate. How to connect was not initially clear, but after a day, it was cool. Read moreGenuine Expedia guest review
The only negative would be that the room was pretty small. Since we were only there overnight, it was fine but I wouldn't want to stay in that room for a long period of time.Genuine Expedia guest review
Three day stay with a small child over school holiday. Good place for having kids, but lots of people. Rooms were fine.Genuine Expedia guest review
room's ok, nothing great, but location is good. Hotel is in a good location and is pricing the room accordingly, and providing service accordingly. Hotel does not stand behind its services. Hotel sold us parking, and then sold our parking again, such that we were denied entry. Their answer was that they would not charge us anymore, without taking any […] responsibility for their selling of the parking they had sold us already. Management was nowhere to be found, we had to find alternate parking. Read moreGenuine Expedia guest review
"Good stay for a good price"
Our one night stay was good. The hotel shows some signs of aging, but our room was clean. The location was good in terms of restaurants and shopping. There is also a subway close by to expand your areas of interest without having to drive, but we did not use it.Genuine Hotels.com guest review
"its ok but great location"
room are to small for a family and alot of construction to get differnet places in the hotel pluse the staff are really not smart when you ask them for directions i get more from the computer.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )