Nice hotel close to eaton center. Great pool and hot tubGenuine Expedia guest review
"There was a balcony and the best bed."
The over all experience of my stay was good. The only complaint I have is the TV was hard to operate.Genuine Expedia guest review
Pool is pitiful lap swimmers cannot do laps in a teacup! Elevators were inefficient No guest computer without fee as adverisedGenuine Expedia guest review
"Hotel convenient to Downtown"
The hotel was easy to get to and had underground parking. The price was reasonable. Staff was friendly and very helpful! I will definitely stay again.Genuine Expedia guest review
wonderfull and we enjoy it even its cold outsideGenuine Hotels.com guest review
"Successful Santa Sighting"
We went to see the Toronto Santa clause Parade. Family pool was fun but too much chlorine was a bit hard on the eyes. Good room and comfortable beds. We slept well.Genuine Hotels.com guest review
We stayed just one night. What a great location, very close to Yonge street and in the heart of downtown Toronto. The hotel is in need of some refurbishment, it is a bit shabby in places but our room was comfortable and clean although it didn't match the online photos in the least bit.Genuine Hotels.com guest review
"Nice place in a great area"
It sounds like they are slowly renovating the hotel and our room was one of the older ones and seemed worn out. It was clean and comfortable though and the other hotel facilities were great. Great neighborhood. Walking distance to great shopping and restaurants.Genuine Hotels.com guest review
"A fine hotel experience"
Staff was very friendly at check in and upgraded my room when they learned I was in town for a special occasion. Hotel had many services easily available. The location is central and I walked to almost everything that interested me. I took the subway/Rocket 192 from and to the airport, which was easy for me.Genuine Hotels.com guest review
"Queens Park Meeting"
The staff were excellent - so friendly and helpful - called in to get directions once I was in Toronto - they were very understanding and had me there in a matter of minutes!Genuine Hotels.com guest review
Overall the stay went well. Hotel room was a bit smaller then I am used to. It also need updating. A lot of cracks in walls etc. The main areas of the hotel were great. Updated, clean, warm, biut when I go on vacation I usually don't spend a lot of tome at the hotel. Parking was expensive $29 a night, but it probably would be the same any where else. […] The hotel is within walking distance of the Eaton center and multiple subway locations. The only down fall of being located so close to everything is that the streets on weekend night stay loud way into the night. I went to bed at 12:30 and had to leave the tv on so I could get sleep. Overall the hotel was just ok. I have seen far worse and a lot better. Read moreGenuine Hotels.com guest review
I'd forgotten how annoying very large hotels can be. Lots of people, had to stand in line for 15 minutes to check in, slow and crowded elevators. The climate control in the guest rooms isn't truly controllable by the guest; I was there in late October, and the AC was turned off in the rooms but temps were much warmer than typical. It was never cool […] enough in my room. Good location. Read moreGenuine Expedia guest review
Response by Eaton Chelsea, Toronto Dear Jim, Thank you for taking the time to complete the survey regarding your recent stay with us. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. Once again I would like to thank you and look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Eaton Chelsea Toronto
"Nice lobby, okay room"
The lobby and facilities were nice. The room was not that nice. Old looking feel, total contrast to the lobby. Washroom was felt dirty and the fan was obnoxiously loud. The room felt outdated.Genuine Hotels.com guest review
"A nice stay"
Over all it was good.Genuine Hotels.com guest review
I spent 3 days and 2 nights at the Eaton Chelsea. It is located right off of Yonge Street, and is about a 5 minute walk from Yonge and Dundas Square and Eaton Centre. My train came in at 12 and I headed straight to the hotel. I asked if I could check in early and immediately was given a my room cards. I stayed with a friend in a Deluxe Double room. […] We had a Balcony overlooking Yonge street and the view was stunning. The room was spacious and clean, the beds were extremely comfortable, the bathroom was a little dingy, not dirty, just old. Anytime I called the front desk they were very happy to help me with whatever I needed and the concierge and bell service were always very willing and helpful as well. They have an adult pool/hot tub and fitness centre on the top floor that is open until midnight. The view is amazing from up there and a late night swim was really nice and peaceful. Read moreGenuine Expedia guest review
"Close to heart of Toronto"
Very good location, close to heart of the city. Wifi is a bit problem if you are trying to connect or having something very important. Elevators are pretty confusing. Hotel staff are friendly and ready to help at all times. Overall can't find a better hotel for my 2 days tripGenuine Expedia guest review
"Nice Lobby. Ok Room. Good View. Need Bathroom fan."
Room was very standard. Nothing very special. Bathroom looked nice. Shower drained slowly. NO BATHROOM FAN. the whole room got steamy when you showered. kind of gross. Smelled a little mildew-ey in there. Other than that, it got the job done. Bed was alright. Maid service good. Front desk good. Convenient locale next to Yonge street.Genuine Expedia guest review
Great value, and you couldn't find a more convenient location for downtown Toronto. I'd stay again!Genuine Expedia guest review
"Not bad, not great"
The hotel looks like exactly what you it for. It's very well located in downtown Toronto and it's reaktively clean although in need of touching up. My biggest issue was the noise that seemed to have come from ventilation machines. In all, far from a deluxe experience, yet sensible for a couple nights. I'd sum up my review as "forgettable".Genuine Expedia guest review
Good hotel! would probably stay there again.Genuine Hotels.com guest review
"Glad I stayed here!"
We had a great experience. Perhaps because I was expecting some of the concerns of others that negatively rated the hotel. No line at check in. A tour group arrived later that evening and they had a welcome table set up for them. I saw them go straight up to the elevators. Perhaps they have a new system for checking in large groups. Nice, smiling associates […] through out the hotel. Clean! Very comfortable beds. Easy access to everything. Also, no issues with elevators. Read moreGenuine Expedia guest review
"Customer's are #1"
Though our room was facing south and daily sunshine, along with the inability to adjust the room temperature, thus making the room stuffy and too warm, we were much relieved by the staff providing us with a fan. They also offered another room, but the fan provided the necessary comfort we required. Our stay was then, most pleasant.Genuine Expedia guest review
"Nice hotel, but nothing to write home about"
The Eaton Chelsea is a nice hotel, but nothing spectacular. It is starting to show its age in some of the facilities and amenities. The kids zone was fun but showed its age. The rooms also. The location is not bad. 3 blocks either way to a metro station and public transit is definitely the way to get around in Toronto. The grab and go breakfast was […] very expensive. When we return to Toronto we will look at other hotel options first before we book. Read moreGenuine Expedia guest review
"A little run down"
The lobby, upon first entering the hotel looks very nice, but once you get up to the guest floors, you notice how tired and dingy the hallways and rooms are. Rooms are clean, somewhat comfortable, but very tired. Location, however, can't be beat.Genuine Expedia guest review
I enjoy the convience and location but the rooms that I stayed in were a bit shabby and the bathroom grout had mold on it.Also the comforters seemed less comfortable than on previous visits.The staff was very nice though.Genuine Hotels.com guest review
"Not good. Would not recommend it."
Tiny room, very dated decor and so-so service. The night I got in, I went to the restaurant and waited 15 minutes to place my order. No one even looked at me. I had to ask the manager and even then, I felt like I was putting people out for ordering food. The hotel was dark and dated. Good location, but so many better options in the area. The only reason […] I ended up here was all other hotels were booked due to a Canadian holiday. Read moreGenuine Hotels.com guest review
"Convenient but dated"
This hotel was under renovations when I first stayed here. It seems like they upgraded the lobby and left the dated rooms.Genuine Hotels.com guest review
"THIS PLACE STINKS"
VERY POORLY DESIGNED HOTEL.HEALTH CLUB SUB PAR. WATER IN SWIMMING POOL NOT HEATED; JACUZZI AT VERY COOL TEMPERATURE.LONG WAIT TIME FOR HOUSEKEEPING AND ROOM SERVICE.VERY STRICT ON CHECK OUT TIME.LONG LINE UPS TO CHECK IN. NOT WORTH THE PRICE OF HOTEL ROOM.Genuine Hotels.com guest review
long lines to check inn - rooms were just OK, no worth to pay high pricesGenuine Hotels.com guest review
"great locale, OK hotel"
the photos are a bit deceiving. it's a little more rough around the edges and less "fresh" than advertised.Genuine Hotels.com guest review
"Do not stay here if you are a business traveler!"
This was my second and final stay at this hotel. There is always an outrageous line at the registration desk- no excuse that a hotel of this size doesn’t employee more staff- especially when they know they are going to be full or it’s going to be a busy weekend. I called the concierge for over 30 mins to try to get boxes delivered to my room on a Saturday […] morning and never once got an answer. I finally had to go down with wet hair and no makeup to ask for boxes to be delivered so that I wasn’t late for work- it still took another 30 mins and a call to get them. In the end I was late to work as a result... However, the nail in the coffin for me was the fact that the wifi cut out every 2-5 mins. This is unacceptable for business travelers and inexcusable in this day in age. I’d rather be charged and have reliable internet than free internet that doesn’t work. It didn’t work any better in the lobby and you have to pay to use the lobby computers. I chatted with several other patrons in the elevator who experienced the same problems. Not at all friendly to the business traveler. A large group of my colleagues and I have stayed her in the past and NONE of us will ever return and we wouldn’t recommend it to any of our other colleagues. The only good thing about this hotel is it’s location. Even that couldn’t get me to return. Read moreGenuine Hotels.com guest review
Beautiful hotel! The staff was very helpful and the room was nice and up-to-date. The location is perfect and I will stay there again if not every time I travel to Toronto.Genuine Expedia guest review
"nice hotel near Toronto downtown"
This hotel was located relatively close to downtown; was staying for a conference and this was one of the cheaper hotels, although it was a 30 minute walk to where I needed to go; The hotel was nice and well kept; although the room was small, it was very clean and comfortableGenuine Expedia guest review
Was GoodGenuine Hotels.com guest review
"They forgot to take good care of me."
I was put in room 1934 which was on the street side but failed to mention that there was work going on late at night. Friday evening it started on the building across the street where they were installing beams and hammering on them with sledge hammers. The Chelsea Hotel knew this was going on and the length of my stay and still put me on that side […] of the building. This noise continued well into the night, the Hotel offered to move me but this would have taken a lot of time, it was past midnight and I had to be up at 6:30 AM to prepare for a meeting, so"NO" I was not happy with the way it was handled by putting me in that room on that side of the hotel to see if I would complain knowing full well there was a problem. Read moreGenuine Expedia guest review
"Busy hotel--convenient location."
Very busy lobby. Wait to check in. Only 3 service steps working. Frequently long lines for the elevator. Room was clean but 'smallish'. Nice location.Genuine Hotels.com guest review
"Good value in a great location"
My wife and I were in Toronto for a few days to see the sites. We were a little nervous about the noise in the hotel because of it's enormous size. However, the room was quiet and clean. Don't get me wrong, the lobby is crazy busy and there can be a long line to check in/ out, but that's a minor concern. The subway, trolley, Dundas Square, Yonge Street, […] and Downtown are all within easy walking distance. Will stay there again. PS. If you like Thai food, eat at Thai on Yonge, just steps from the hotel door. It's upstairs and doesn't look like much, but they have the most authentic papaya salad we've had outside Thailand. Have fun Read moreGenuine Hotels.com guest review
"Great lobby, poorly kept rooms"
Lobby and all downstairs common area, including pool/gym have been renovated and/or maintained nicely. The rooms are small but functional. The lint in vents that have been there for months, feet of rolling wall paper off the room walls, and leftover looking yard sale furniture were dissapointing. The downstairs is 4 star and rooms 2 star. A little TLC […] and rooms would be a 3 or more star to more closely match the downstairs. Concierge and desk staff were very friendly and helpful. Fix up the rooms and it's a place I'd return to. Read moreGenuine Hotels.com guest review
Not the friendliest reception staff. Room was small, not sound proof as we can get awoken by people by the corridor. Free Wifi was fast.Genuine Expedia guest review
"close to bus station which was impt to me"
The hotel, room, and staff were awesome. Loved itGenuine Hotels.com guest review
"Nice hotel room, horrible wifi"
Room was nice, amenities ok, Internet very poor / non existent. Housekeeping can come at any time of the day. Had to leave to find somewhere with better internetGenuine Expedia guest review
GoodGenuine Hotels.com guest review
it was good, very convenient and cost not too bad. definitely stay there again.Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto Dear Valued Guest, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"A very good hotel at a reasonable price"
I have no complaints about the hotel at all. Nice place with lots of services on the first floor. The price I paid through hotels.com was very fair.Genuine Hotels.com guest review
"looks great on the outside, not so much the inside"
We stayed 3 nights in this hotel during our Toronto visit. Location is great, right in downtown Toronto, close to most major attractions for those visiting the first time. Hotel is just couple blocks away from Subway and cable cars. Sucks to drive out on the weekdays to nearby towns though... you can't make turns anywhere!!! Your GPS will reroute a […] lot; No turning on main streets like Yonge and Bay (Mon-Fri/Sat 7am-7pm?), good thing Canadians are friendly drivers, or you'll have very frustrating driving experience. Decor of the lobby almost had me fooled... it was nice, bright, clean and NEW. Can't say the same for their rooms though. I don't know about the other sections of the hotel rooms, but the Green sections of room we stayed in were really dated, though clean. The two double bed room we had were smaller than imagined; it's nice that they had a balcony for each room, I'd rather they use that space for a bigger room. No fridge, unless you are willing to pay $10/day rental on top of the $30/day self parking we had to pay already. Bathroom was weird... it's a table with a sink in the middle. It's open bottom, no cabinets but just a board on the bottom... nope, can use that for storage of anything, water leaks when you turn on the faucet. That's my only complain of the bathroom. I probably won't stay here again. Read moreGenuine Hotels.com guest review
Response by Eaton Chelsea, Toronto Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay. I am truly sorry for the disappointment you must have felt with regards to the condition of your room. I would like to reassure you this does not represent the level of service we are known for. We are in the stages of planning room renovations, and your comments will help us address the areas of greatest opportunity. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"Great location, way over priced"
The hotel was fine. If i had paid full price I would have been unhappy. The internet was horrible, almost unusable. Most of the staff was friendly. We went to the lounge on the top floor and told we had to leave because we were not premier members, this was fine, our money worked across the street. The room itself was fine, like I said you are paying […] for the location. My parents were in the room next to us and their phone didn't work. There was also cigarette butts on their balcony and empty cans of food. Gross. Read moreGenuine Expedia guest review
"As much charm as a barn: overpriced mediocrity"
I spent 3 nights in Eaton Chelsea, a hotel that wants to be, pricewise, a Hyatt/Hilton/Marriott etc, but in reality is giant motel and a nickel-and-diming machine. The hotel has as much warmth as a railway station. Acres of naked low-quality marble floor welcome the traveler. The cavernous lobby, always overcrowded despite of its jumbo size, is a confusing […] labyrinth. Three street exits are matched by three different sets of elevators serving randomly selected floors; two extra elevators go to two separate sections of underground garage. $250+ room price doesn't get you a complimentary breakfast while room service offers only fast food. The room felt Motel 8-ish. Eateries: a sports bar adorned with sweaty hockey jerseys and featuring a collection of fat-based chow and an elephant-sized "restaurant" with sparsely populated islands serving carbos, proteins and fiber disguised as food. Breakfast for two will set you back $45+. Starbuck's-priced coffee of office quality nicely rounds up the experience. The garage offers an interesting challenge of parking spaces and ramps that cannot accommodate an SUV, but hotel offers a generous discount for guests: a $1 down from the $30+tax rate. But hey, you get unlimited in/out "privileges" so your car is not under arrest. Seemingly, since I had to spend several minutes trying to get by vehicles blocking garage entrances. Bottom line: be prepared to spend twice the published price tag and feel handled. Read moreGenuine Expedia guest review
"Convenient location, bit on the busy and loud side"
Easy check-in, check-out time was very busy. Airport shuttle stops at the hotel and overall, very convenient location.Genuine Expedia guest review
"A nice hotel"
It would seem that you cannot cope with the truth.Genuine Expedia guest review
Poor. Small room (for the price), no fridge, no water bottles, no nothing! Poor cleaning.Genuine Expedia guest review
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