All hotels in Toronto, Ontario, Canada
1 room, 2 adults
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33 Gerrard St W, Toronto, ON, M5G1Z4, Canada, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 4,703 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.9
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.2
3.0 / 5Good
Rooms were very small. The heat didn't work. It stayed at one temperature the entire time. The fan on it didn't work either. There needs to be a fan in the bathroom along with more lighting. The kids pool area was ok. The pool was small and at 4ft 7 inches deep it was hard for my little guy to enjoy
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
US
1.0 / 5Poor
"Very disappointed"
I reserve for 2 adults and a 16 years kid, a room with 2 queen size beds but when I check in because they guarantee the accommodation for 3 people per room but not the beds, they want to give me a room with a king size bed. had no choice and had to pay 40 dollars more per night and so to sleep in a room with 2 queen size beds.
Genuine Expedia guest review
Other trip Mar 31, 2015
Cesar
US
5.0 / 5Outstanding
"Great hotel and helpful staff"
I stayed for one night and found the hotel clean, the staff helpful, and the location central for my needs.
Genuine Expedia guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
Other trip Mar 29, 2015
Lila
US
5.0 / 5Outstanding
"Nice hotel downtown Toronto"
I stayed at the Eaton Chelsea for 4 nights and found it very clean, confortable and so close to everything -Young street. There are many shops and restaurants with in walking distance.
Genuine Expedia guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
Other trip Mar 25, 2015
mj
US
5.0 / 5Outstanding
"LOVED THIS HOTEL!"
VERY CLEAN AND NICE HOTEL CLOSE TO DOWNTOWN NICE STAFF NO PROBLEMS
Genuine Expedia guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
Other trip Mar 23, 2015
A Traveler
US
2.0 / 5Fair
"Not worth the money"
The hotel was dirty, rooms were small and dirty. Expensive for what you get. Was close to everything but that was the only plus.
Genuine Expedia guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
Other trip Mar 22, 2015
d
US
5.0 / 5Outstanding
"lousy service"
service at café was terrible. the chef told us his shift was over (at 10:55) and stopped service
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Write your comment.Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
1 night trip with friends Mar 14, 2015
A Traveler
US
4.0 / 5Excellent
"last minute weekend away!!"
we enjoyed our stay. hotel staff very helpful.
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
1 night romance trip Mar 15, 2015
james
US
4.0 / 5Excellent
"Great Location in Toronto"
Neigborhood is perfect near Eaton Chelsea. The staff and hotel were very clean. However, the hotel room hallways could use some upgrading. Overall, comfortable stay in the Toronto area.
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
3 night business trip Mar 10, 2015
Kimberly
US
5.0 / 5Outstanding
"lousy service"
everything was great except the service at the café. the chef shut down at 10:55, saying that his shift was over.
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
2 night trip with friends Mar 12, 2015
A Traveler
US
2.0 / 5Fair
"never again"
heating / cooling broken, bad restaurant , slow roomservice, boring design and very bad wine selection and very expensive food and drinks
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
2 night romance trip Mar 6, 2015
Michael
US
4.0 / 5Excellent
"Nice Hotel, very good location."
Very good experience and staff was great (especially front desk). Reasonable room rate, cost of parking a bit pricy. No fridge or microwave in room, but daughter loved pool and pool area.
Genuine Expedia guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
Other trip Mar 10, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel"
Nice accommodation. But we weren't happy with the service. We were charged $10 plus tax to upgrade to Deluxe room because the room we booked was not ready even though it passed the normal check-in time. And the Deluxe room looks exactly like the standard room we booked. We addressed our concern to the front desk when we checked out but were told that it was the Deluxe room which is fine. But the standard room should have been ready at normal check-in time.
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
1 night family trip Mar 7, 2015
Maria
US
3.0 / 5Good
"Definitely get what you pay for"
Queen room updated a bit but still looked worn in a lot of places. Bed was super comfy!
Genuine Expedia guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Our most comfortable stay"
We were extrememly satisfied with this hotel and will definitely rebook and recommend this hotel to others
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
2 night family trip Feb 27, 2015
A Traveler
US
3.0 / 5Good
"Analog television!"
Great location! The Internet connection was not consistent. The work done in the lobby is great. I was disappointed to have a digital tv but did not appreciate watching it in analog. When I called the front desk no one seemed to understand high definition.
Genuine Hotels.com guest review
Response by Eaton Chelsea, Toronto
Dear Valued Guest, Thank you for taking the time to provide feedback from your recent stay at the Chelsea Hotel, Toronto. I was happy to learn that your stay was overall enjoyable. We appreciate all feedback and use this information to improve our services or let our staff know how they are doing. I have passed your comments to the appropriate departments. We look forward to welcoming you back to the Hotel soon. Thank you, Guest Experience Specialist Chelsea Hotel, Toronto
4 night business trip Feb 23, 2015
Lorraine
US
3.0 / 5Good
I got an exceptionally good rate on Expedia. On arrival, paid a deposit for incidentals, which I understood to cover minor charges and meals. On second day, I was informed (rather tersely) that the deposit did not cover meals and was asked to pay cash but "just this time" they would charge it to my room. Well, OK but they could have told me first. It was a little embarrassing standing there holding up the line while the front desk gave the cashier a stern message to pass on to me in front of everybody. I overlooked it because of my discount rate but I would have complained if I were paying the full charge. TLG
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
4.0 / 5Excellent
The room was a little small and drafty, but overall clean and comfortable. Great location.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"good"
found the staff very friendly
Genuine Hotels.com guest review
3 night business trip Feb 19, 2015
A Traveler
US
4.0 / 5Excellent
"gave me heck for not booking directly with them"
Adjoining rooms not available without a fee. No robes available. Manager said he would give late checkout and "send something up to our room", but neither done.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
A Traveler
US
2.0 / 5Fair
"The hotel needs to pay attention to the details..."
the room we had was fine, but the bathroom had a ticking sound that never went away... I complained and they sent someone to see what the problem was, but they could not fix it @ 11;00 pm... they offered to move us but I had a very sick person in the room .. also the TV remote was broken... the hotel is starting to look beat... the elevators were in ruff shape inside.. bolts were missing that held the brass handrail`s on ... I been going there for 35 plus years , its time to find a new hotel to stay at.. p/s they did credit me back 1/2 of the room charge but still did not make up for a BAD nights sleep, then had to drive 4 hours home ...
Genuine Expedia guest review
Other trip Feb 23, 2015
robert
US
2.0 / 5Fair
"Disappointed"
Disappointing. The room was very cold. When called the front desk, I was told to adjust the thermostat and wait. After 2h wearing winter jacket in the room, I called the front desk again and this time I was moved to another room which was warmer. I am also disappointed with one of the front desk person at the check out who was rude. I still like the location of the hotel.
Genuine Hotels.com guest review
2 night business trip Feb 8, 2015
Bindu
US
4.0 / 5Excellent
"Overall, a good place for a quick trip"
the hotel was completing renovations but it did not affect our stay, which is a plus! The bathroom was small, but the bed was super comfy! Location was convenient to downtown, but there were many adult shops & clubs in the neighborhood, which could be a turn off to families with young children. Overall, staff was very helpful. The printer in the lobby business center should be complimentary to guests.
Genuine Hotels.com guest review
2 night romance trip Feb 10, 2015
Maria
US
4.0 / 5Excellent
"Overall Solid"
Food and drink is definitely over priced at the hotel itself, I'd suggest Duke's Refresher across the street for slightly cheaper food and drinks.
Genuine Hotels.com guest review
2 night trip with friends Feb 7, 2015
Ben
US
4.0 / 5Excellent
"Gets the job done"
Hotel served its purpose. Wasn't spectacular, but overall it was good. Pool and gym area were clean and maintained. Would stay there again if the price is right.
Genuine Hotels.com guest review
5 night romance trip Aug 12, 2014
Michael
US
4.0 / 5Excellent
"Review"
The hotel is in the midst of an upgrade, but is clean, functional and in a great location. It's family, business, and pocket-book friendly.
Genuine Hotels.com guest review
2 night family trip Jan 29, 2015
A Traveler
US
4.0 / 5Excellent
"You won't be sorry"
Nice hotel, great location! I stay here nearly every visit to Toronto
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
christopher
US
3.0 / 5Good
"Great Location"
Good Location close to the University. Friendly service. Needs improvement in room cleanliness especially linen changing. Lacks 24h room service.
Genuine Hotels.com guest review
3 night business trip Jan 11, 2015
Bindu
US
5.0 / 5Outstanding
"US traveler"
Clean rooms. Friendly service. Convenient location. A good place to stay during my business travels.
Genuine Hotels.com guest review
2 night business trip Jan 13, 2015
Shelly
US
4.0 / 5Excellent
Pleasant staff, excellent food at the market, room was not as clean as I hoped, found loads of hair on the floor and bed that did not belong to me. Room was not as warm as I hoped during the coldest week of the winter season.
Genuine Expedia guest review
Other trip Jan 14, 2015
Rina
US
5.0 / 5Outstanding
Great stay and in the heart of DT Clean room very acceptable to malls restaurants and subways I will diff enamels come back again
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
3.0 / 5Good
"Just Ok"
The room was hard to keep warm, the door and windows were letting in the freezing air from outside.
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2014
Jessica
US
4.0 / 5Excellent
"great location to stay"
we had a great time in toronto and our hotel helped make visiting the sites easy due to its location...we were able to walk to the royal ontario museum and was minutes away from CN Tower and Ripleys Aquarium and shopping to Hard Rock Cafe and many other great stores was walking distance as well....especially with parking fees it helps to be able to consolidate and not use transportation if you didn't have to....the hotel staff was very friendly and helped us find the best routes to get around town....they were doing some renovations in the hotel which was on the floor above us, and caused some minor disturbances, but they were extremely apologetic and made compensations above & beyond what I had expected....toronto is such a bustling city, and staying in a central location was really important to us...and having the restaurant downstairs was extra bonus - brought breakfast up to our room after they made our food as we ordered, and lots of healthy options to choose from.
Genuine Expedia guest review
Other trip Jan 6, 2015
kathy
US
1.0 / 5Poor
"Misleading advertisement on regards facilities"
The hotel is in pretty bad shape, dirty carpets, unkept elevators, old and dated halls with no ventilation (smell). Definitely not what they promise on the pictures. Also, the so called hot tub and gym they advertise is closed, but it was never mentioned anywhere in the website or at checkin which is intentionally misleading in my opinion.
Genuine Expedia guest review
Other trip Jan 5, 2015
Fabricio
US
4.0 / 5Excellent
"good experience"
The hotel was nice and the room was a standard hotel room, nothing special. What makes the hotel great is it's location, its in the heart of downtown Toronto and everything is pretty much within walking distance( the most you'll walk is 20 minutes to the entertainment district of the ROM)
Genuine Hotels.com guest review
5 night romance trip Dec 29, 2014
David
US
4.0 / 5Excellent
Very nice and hotel, in perfect area, hotel staff is not friendly but in general hotel are in good condition.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
3.0 / 5Good
"Good location... but the hotel needs a refresh"
Good location... but the hotel needs a refresh. The room was clean but cramped. Some areas like the elevators badly need cleaning. Getting to the pool is complicated and in places very dirty. Never used the pool as a result. Overall it was a disappointment for the money.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Chelsea always satisfies"
We've been coming to Toronto for years, and almost always stay at the Chelsea. We see some shows, dine all about, hit some museums, just walk around. The hotel's convenient to all of it, either directly or via mass transit in one form or another. Our stay was, as usual, fine. Clean and decent-sized room, comfortable bed, good adults-only pool & exercise area. Friendly, efficient, and responsive staff.
Genuine Hotels.com guest review
3 night romance trip Dec 28, 2014
Mark
US
3.0 / 5Good
"Bigger Bang for your buck but not an overall great"
Thermostats don't work. Some stuff (Lin in particular) members are rude and not willing to help. Restaurants are Complete rip offs
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Starting Point"
Great location. Everything within walking distance. Friendly and helpful staff. Close to subway and Toronto's biggest mall! Great spot to start from for sightseeing!
Genuine Hotels.com guest review
4 night family trip Dec 26, 2014
Robin
US
3.0 / 5Good
"Good location bad service"
Check in took about 40 minutes and the rooms are too small
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Close to the action of Toronto"
disappointed in that a couple of the in-house restaurants/bars we closed during our stay. A clicking noise (a tight fan?) kept me a wake for an hour or so from 1:00 - 2:00AM
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
1.0 / 5Poor
"Understaffed and under construction."
I use to stay at the Delta Chelsea years ago and it was a decent solid 3*. Sad to say times have changed. The kids area and slide are nice but the hotel is sadly understaffed and under serviced. The lineup at check in was a ridiculous 45 mins. Then they didn't have the room I requested. They gave us an "upgrade"; a larger room with a pull out couch. But there was no couch. No fridge. No coffee maker. I've been in 1* motels with better amenities. The hotel is under construction so be prepared for plastic sheets on the rugs and construction noise in the early hours. Not recommended. Really.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Kevin
US
4.0 / 5Excellent
"Great downtown location."
We found out too late that we had been given a room in the wing of the hotel under renovation. Noise in the late a.m. and afternoon was intolerable.
Genuine Expedia guest review
Other trip Dec 28, 2014
Pat
US
3.0 / 5Good
Just an overnight stay. Floor was a bit noisy but staff ask then to calm down a bit.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Delta Chelsea was reborn with room WiFi"
I used to love Delta Chelsea. Reborn as Eaton Chelsea, it installed room WiFi and new lighter colored furniture, which is nice. The only thing which is not better now is quality of room service. Plastic utensils and paper dishes turned me off a bit.
Genuine Expedia guest review
Other trip Dec 23, 2014
Cole
US
5.0 / 5Outstanding
"Excellent hotel"
excellent lcation, awesome views of the city
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
Edward
US
4.0 / 5Excellent
"Great location. Very central."
Walking distance to shopping and restaurants. Public transportation is excellent.
Genuine Expedia guest review
Other trip Dec 16, 2014
Diana
US
5.0 / 5Outstanding
"Great hotel...would stay again!"
ONLY let down was that the indoor pool was closed on the day we were there,...but we totally understood. Hope to enjoy it some other time soon.
Genuine Expedia guest review
Other trip Dec 15, 2014
Lee
US
4.0 / 5Excellent
"Convenient Downtown Hotel"
The hotel is within walking distance to many restaurants and shopping. The hotel is quite large and busy, however; the staff was very helpful with any questions presented to them. We stayed four nights and our room was on the 9th floor and had a nice city view. The room was clean and the bed (queen) was comfortable. The adult only pool and spa on the top floor of the hotel were quite relaxing. Will stay again when we return to Toronto.
Genuine Expedia guest review
Other trip Dec 9, 2014
Tamara
US
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