"High rise in busy Toronto."
The hotel is centrally located. There are several very nice restaurants in very close proximity. Quite a few busy and very interesting pubs in the area, too. There is a club in the hotel that has live music....jazz, blues, and rock. The food in the hotel is good. The staff was very courteous and prompt to answer requests. The rooms were a little older […] and could have used an update, but the bed was very comfortable and the housekeeping staff did a very good job. Our overall experience was positive. Read moreGenuine Expedia guest review
Response by Eaton Chelsea Dear Joe, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"Perfect for kids, teens & adults!"
What a highlight! This hotel made our stay in Toronto with its beautiful balcony views of the city & water from our room, comfy beds, nice pools (1 family with water slide & arcade room; 1 adult pool with hot tub & exercise room). Stunning roof deck with tables & chaises lounges and views of the CN tower. The hotel offers food for all tastes: omnivores, […] vegetarians & gluten free eaters - which is so helpful for a diverse family! A lovely outdoor patio with bubbling fountain, adjacent to the buffet-style restaurant, is a great sunny way to start the morning. Breakfast buffet (until 11:30-ish) includes hand-crafted expressos/lattes,cappuccinos,fresh fruits, (the good stuff: berries, pineapple, melons, grapes & more) yogurts & granola, omelettes, ham, rosemary potatoes, toast, english muffins, bagels, lox, cream cheese, fresh croissants, muffins & pastries. We didn't lunch there, but did enjoy a live jazz combo, wine, beer & cocktails in the Pub downstairs. Our GF vegetarian also enjoyed the gluten free veggie pizza day & night! Location is great! Walk thirty seconds in any direction to attractions, shopping, eating, etc. If you're up for a musical, the Mirvish Theatre (among others) is about a 5-10 minutes pleasant walk, full of people, street performers, dazzling lights, etc. Read moreGenuine Expedia guest review
Response by Eaton Chelsea Dear Kathryn, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"Nice Hotel centrally located"
A good hotel in a nice location. Rates were a little high for the amenities and room, but not a bad place to stay.Genuine Hotels.com guest review
Response by Eaton Chelsea Dear George, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"A very big hotel in a very central location"
The hotel is quite busy, very big one with everything size brings with it: long queuing up for check-in and out, waiting time for the elevators, noise... But the location is excellent and i would definitely stay there again.Genuine Hotels.com guest review
Response by Eaton Chelsea Dear Alexandra, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"Read this first! Before Reserving Hotel."
Upon check in, the staff member checking us in gave our son a free gift bag of games (Rubio cube, slinky & mini chutes & ladders). While checking in, there was a cool talking robot greeting kids, however it was so loud you could hardly hear the hotel staff person checking you in. The Room was updated & nice. Beds & pillows VERY comfy. However, the carpets […] by & leading away from the elevators were grimy & sticky in spots. Elevators were extremely small and guests had to wait for the next elevator to stop because the elevator that did stop was too full. Chlorine in the family pool was so high in concentration that it made your eyes sting while you were watching your child go down the waterslide. There was a change machine in the arcade, but the type of coins it gave you, you couldn't play any of the games, because they didn't take those coins. There was not a separate area for guests to check out of the hotel. You had to stand & wait in the same long line with guests checking in. Front Desk staff were not very friendly. Parking complex was HORRIBLE & VERY small to move your car through for the amount of money they charged per night. You had to keep driving further and further underground that you thought you would reach fire & brimstone! Read moreGenuine Hotels.com guest review
Response by Eaton Chelsea Dear Bentley, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
Not satisfied By staff behavior And room allocationGenuine Expedia guest review
Response by Eaton Chelsea Dear Ali, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
Friendly staff. Good location. Nice room. Only complaint is it seemed a little over priced.Genuine Hotels.com guest review
Response by Eaton Chelsea Dear M. Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"Inconsistent rooms and maintenance.Get a good room"
Our previous stay in the Chelsea was far better. The fan in the bathroom did not work. I didn't realize how bad it was til the next day. The condensation in the bathroom was horrific. Staining and mold started to show as the water drops forming on the ceiling magnified the lack of maintenance. The hotel wasn't quite up to the same level as it was when […] it was the Delta Chelsea. Last time we stayed, we overlooked Dundas Square and felt good about staying there. This time, we questioned whether we could have made a better choice. Read moreGenuine Expedia guest review
Response by Eaton Chelsea Dear Euge, Thank you for taking time to provide feedback from your recent stay. We are delighted to learn that your overall experience was enjoyable. Your feedback will be shared with the management team for review. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist Eaton Chelsea Toronto
"Nice hotel, excellent staff, kids loved the pool"
It was in the center of everything and great for families! I loved the fitness room--only wished it opened a little earlier.Genuine Expedia guest review
This hotel looks way better online then in person! I am always optimistic but the truth is this place was extremely crowded. The reception layout is horrible. The building itself once you go up the elevators through the halls is in poor condition. Filthy carpets line all the halls. The baseboards are all dirty and worn as well. The rooms were a bit […] better but again the bathrooms were in very poor condition with tiles all marked up. Old tubs and worn out sink areas & toilets. The window & terrace area dirty too. Extreme disappointment for me. We will definitely not be back here again. Read moreGenuine Expedia guest review
Our hotel room was clean, and comfortable. The hotel staff was efficient . I loved the hotel and would stay there again.Genuine Hotels.com guest review
"Perfect hotel for overnight or vacation"
Central location to all Toronto attractions. Excellent HotelGenuine Expedia guest review
"Stay somewhere else if you can afford it"
First room had an overpowering odour of cigarette smoke, immediately requested another room after walking in; also the bathroom looked as if it had not been cleaned. The second room also had a somewhat dirty bathroom but only a slight odour that could be ignored. We figured it likely wouldn't get any better, so we stayed there. Hotel looks generally […] run down outside of the lobby, staff was friendly and helpful. Read moreGenuine Expedia guest review
We booked this room that morning after a spontaneous decision to take a trip to Toronto and were lucky enough to get a free upgrade to the e club level. This gave us a bigger room, free appetizers and free breakfast. All of that was a great addition. The bed was extremely comfortable and the location was perfect for exploring the city. The hotel also […] offers in and out parking for guests, which is a nice bonus. When we checked in, there were dishes outside of rooms in our hallway from room service, and they were still there the next morning. I would have expected that to be cleaned faster. Also, despite having a huge bank of elevators, they were extremely slow, but this would not stop me from staying here again. Read moreGenuine Hotels.com guest review
"downtown location made for easy access"
The hotel offers plenty of service, on site garage , on site health and fitness and restaurants. Staff is courteous and helpful.Genuine Expedia guest review
It's an additional $30/night for parking which is different from when Delta owned it. In my opinion the service wasn't as good as when Delta owned it also. The check-in and checkout lines are very long. The food was very good. It's the same building, but completely different hotel.Genuine Hotels.com guest review
Room was eh ok... The location is GREAT can walk just about anywhere in downtown Toronto. The bathroom was gross. Couldn't sleep people noisy... it's a really busy hotel!Genuine Hotels.com guest review
Amazing location with so much right out the door. Close to train and eaton center. Only issue was the hotel is very large and the lines tended to be a little long at registration. They could have used more agents. Great options for kids programming. Well maintained hotel. Overall, we were satisfied and would stay here again. And recommend to friend […] s. Read moreGenuine Hotels.com guest review
"Very well located"
The hotel is very well located. It is near almost all the attractions of the city and blocks from everywhere. In my opinion the hotel is too big and at some points is not perared for that ammount of people. Normally even that they people at the front desk is really nice, that place is crowded of people and you need to wait 15 minutes. Also at the elevators. […] Normally there are lines of people waiting for the elevator and you need to wait 1 or 2 times to enter in one. Read moreGenuine Expedia guest review
"Nice hotel in downtown"
The hotel is nice and in the down town. Staff are helpful.Genuine Expedia guest review
Great location. The wallpaper was peeling floor to ceiling from water damage. We had a half hour wait for our elevator both up and down. The concierge staff was among the least helpful and knowledgeable of any place I have ever stayedGenuine Expedia guest review
"Heart of yonge street"
Hotel was the best location to feel and enjoy the busker festival on yonge street. Three days of festivities Awesome awesomeGenuine Expedia guest review
Very comfortable room in great location. Bathroom are a little worn and the floor was not clean enough.Genuine Hotels.com guest review
"very big hotel and very crowded"
its a nice hotel, very close to all downtown activities, convinient to get to subway... but very big hotel, not private at all. pool is nice. rooms are very small. if you don't mind big hotel - its ok to stayGenuine Hotels.com guest review
"Good kid friendly hotel"
My granddaughter enjoyed the kids pool & slide. Location was convenient. Concierge desk was very helpful.Genuine Hotels.com guest review
"Great location!! Staff needs more traing!!!!!!"
The Eaton Chelsea is located perfectly in the center of the metropolitan area of Toronto. It is close to public transportation outlets and a good spot for walkers who want to get a little exercise by walking around the different areas Toronto has to offer first time visitors. The hotel itself is a converted apartment complex that has all the amenites […] of major hotel chains although i would say the structure and furnishings are a bit dated. Nonetheless, the room was comfortable and all appliances and fixtures were in working order. The big zero was the staff. Yes - they were friendly. But oh so detached and unconnected to their guests/customers. Everytime I asked a question, they appeared to have listened only to find myself repeating my inquiry once or twice more until they finally concentrated on the request. The concierge was equally unaware of their surroundings to the hotel and unknowledgeable of their city's offerings. They were primarily a booking tour desk which you would do better to plan on your own before getting to Toronto. All in all, EC is a great place to stay if you know what you want to do and where you are going in the city. Read moreGenuine Hotels.com guest review
"Nice hotel very close to many main attractions"
Very enjoyable, I would definitely recommend this hotel to othersGenuine Expedia guest review
I enjoyed my stay totally. Friendly and courteous staff.Genuine Expedia guest review
"The best thing in this hotel is the location"
Hotel rooms are below average Cleanliness is below averageGenuine Expedia guest review
Nice place, that is a bit old.. Huge place and close to everything in Toronto.. A lot of the rooms Have balconies..Genuine Hotels.com guest review
"Could use a good cleaning!!"
Should have stayed at a Hilton!!Genuine Hotels.com guest review
"Not what I expected"
This is the first hotel I have stated in where I did not even feel like unpacking. Beginning with the hallway the carpeting was downright filthy. The room was drab and tired. The bathtub was peeling and had old water marks which apparently could not be removed giving it the appearance that certain parts were dirty. The vanity also was old with peeling […] varnish. Also a complimentary refrigerator would have been nice. Eating in the hotel dining room was horribly expensive e.g. 1 bagel, 1 cup of coffee, 2 pats of peanut butter and a small bowl of yogurt with fruit $14.00. Read moreGenuine Expedia guest review
"Great hotel! What a pleasant surprise!"
Great location. Nice staff. Everything you need is there. We were very happy w out stay. Price was right too which is a key factor for me.Genuine Expedia guest review
"Close to every thing"
Nice, close by every thing you don't have to drive your car and you kids will like the pool .Genuine Expedia guest review
"One week vacation in downtown Toronto"
The Eaton Chelsea hotel is a very nice hotel. Good value. Room had been updated and was very nice. The Market Garden restaurant was very convenient. Hotel staff was friendly and helpful. Overall, we had a very enjoyable stay. My wife and I have stayed here twice and have enjoyed it both times. We would recommend it.Genuine Expedia guest review
Great staff and nicely hotel. Will comeback next time.Genuine Expedia guest review
Very crowed Hotel, closed to the city, noises late at night.Genuine Hotels.com guest review
"Amazing area! Perfect stay."
First time visiting Toronto and first time planning my own trip on my own. Hands down the best experience. Not only was it, literally, a block away from the bus terminal, but also so convienent to go late night for walks around the square, it's minute away from everything. The shopping center, resturaunts, bars, etc. The hotel and it's staff made me […] feel so welcome, literally felt so homey feeling. I have no complains or anything. Never the less I reccomend you the Eaton Chelsea Hotel. Read moreGenuine Expedia guest review
"Excellent location in downtown toronto."
Close to transit, entertainment, restaurants and all things important. No stress stay.Genuine Expedia guest review
"Parking not included!"
Room was small, but clean and comfortable. Parking should be included, but is not: $30+ some extra per dayGenuine Hotels.com guest review
"Close to downtown attractions"
Perfectly located at Toronto Downtown attractions and restaurants. Nice friendly staff. I would definitely recommend.Genuine Expedia guest review
"Clean & comfortable"
The room was clean, the bed was comfortable and the shower was hot. Bathroom was small, but adequate. Computers available in lobby, but for a fee. Concierge personnel were rude and not helpful. It was ok for the price, but I would shop around next time and stay elsewhere.Genuine Expedia guest review
"Fancy, Clean and close to everything!"
This hotel was extremely pleasant to be in. We didn't spend a whole lot of time here but the beds were nice as well as a great balcony. It was close to most anything you would want! Even if a cab is needed, it won't be a whole lot of money aside from the cab to the hotel from the airport.Genuine Expedia guest review
"It's all good"
Nice, clean, good service and surrounded by bustling streets.Genuine Hotels.com guest review
Walked to interesting locales and used public transportation to others that were fun. Room was comfortable and clean.Genuine Expedia guest review
"Nice hotel close to everthing that I planned."
Everthing was great. would stay there again.clean food was great also room was very niceGenuine Expedia guest review
We had a great stay. It was a very busy weekend and the hoel staff handle the crowd very well. The staff were all very pleasant and helpful. Our room was in very good order. There were not any problems at all.Genuine Hotels.com guest review
I was very pleased with the friendly, helpful staff. The room was very big, clean, and very comfortable. It had many nice restaurants and bars. The location was perfect in downtown Toronto.Genuine Hotels.com guest review
Rooms are extra smallGenuine Hotels.com guest review
"Dated carpet and odor"
Walked in a bit of time warp with an odd odor emanating from the room the AC was on a full blast yet it was a balmy 26C/80F. The vent rattling away, I took the pad of paper and jammed it in the vent to silence it. The carpet looked brown/yelloe/green and wondered if you could even vacuum it to health. Couldn't beat the location but with slow Internet […] at peak times and the odor, I can't see myself coming get back without an update. Read moreGenuine Hotels.com guest review
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