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"Good"Reviewed by a Hotels.com guest on May 5, 2012
Good value for money, good accommodation
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
""Reviewed by a Hotels.com guest on May 4, 2012
GOOD THANKS FOR EVERYTHING
"Average Hotel"Reviewed by a Hotels.com guest on May 3, 2012
The free breakfast was good. The hotel itself was nice, but nothing special. Parking seemed very expensive.
"Travel back in history"
The hotel needs a major renovation. I felt like I traveled back in time. The decor has probably never been renovated and the seats in the lobby were stained. The room was really depressing, it was dark and tiny. The bathroom was tiny, especially the toilet - I think it was a kids toilet, my goods dipped into the water and touched the porcelain. The […] wall paper was bubbling and the vent was loud so get ready for the humming noise. They also placed hotel advertisements in the bathroom - TACKY. Glad I only stayed one night. Read more
I would like to thank for you posting a review regarding your recent with us. I was disappointed to hear that you did not enjoy your stay and found the room dark. We have renovated most of our rooms on lower floors, and we continue to upgrade other rooms. I assure you we do our best to accommodate the requests of all our guests, such as larger rooms and complimentary upgrades. Due to the occupancy levels, limited room types, and the volume of requests we receive we are not always able to do so. I am sorry for the inconvenience as well as the disappointment this caused. We hope to welcome you back.
1 response by Delta Chelsea Hotel"Delta Chelsea Hotel Downtown Toronto"
Comfortable bed nice bedding and clean room. Quiet and convenient to shopping and restaurants..
I would like to thank you for taking the time to review us. I was pleased to hear that you had a wonderful stay with us and found the location convenient. We strive to provide our guests with comfortable stay and good night sleep with exceptional service. I was glad to hear that our team members made a difference during your stay. We look forward to welcoming you back. Sincerely,
1 response by Delta Chelsea HotelVALUE FOR MONEY, CENTRAL LOCATION AND GREAT FACILITIES FOR THE TOURIST!
Thank you for reviewing us. I was pleased to hear that you had a great stay with us and found the location central for your daily activities. As a company our goal is to ensure that our guests receive exceptional service and a comfortable stay. We look forward to welcoming you back. Sincerely,
1 response by Delta Chelsea Hotel"Family getaway"
We went to Toronto for the weekend. The hotel was nice, the pool area was great and there was a lot for the kids to do there. We opted for an upgraded room upon check in. If the upgraded room was bigger than the standard room, I'd hate to see the size of the standard room. However the rooms were well kept and the hotel was very nice and it served us […] well. Read more
Thank you for taking the time to review us. I was pleased to hear that you had such a wonderful stay with us and found the hotel convenient for the kids activities. As a company we strive to provide our guests with plenty of activities to do here, including our little guests, and provide them with a comfortable stay. I am glad you have enjoyed it. We look forward to welcoming you back in the future. Sincerely,
1 response by Delta Chelsea Hotel"Delia Toronto"
Nice clean room.Good location, good value. Room was good but small. Only complaint was directions given by hotel staff to find subway station were incorrect so I had to wonder around a bit to find it.
I wanted to thank you for taking the time to review us. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t take with them when they leave home. I was glad your overall experience was enjoyable, however I apologize for the mistake with the directions given to you. I have sent your comments to our Rooms Division to follow up on our areas of opportunity. These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests. We hope to welcome you back soon.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"High Floor"
Was on the second to top floor, nicest room I've ever had at this hotel, maybe they are renovating from the top down?
I would like to thank you for taking the time to review us. I was pleased to hear that you had a wonderful stay with us and enjoyed the location. The room you stayed in on the second highest floor is part of the Signature Club floor, which are the nicest rooms of the hotel. We have renovated rooms on lower floors 4-9, and we are continuing to upgrade our rooms and hope to finish the process soon for the rest of the hotel. We hope to have a chance to welcome you back soon.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"The Delta Chelsea-Great Hotel"
My family and I had such a wonderful experience staying at the Delta Chelsea. It is one of the cleanest and best kept hotels that we have ever stayed. The food in the lobby was good, the room was very nice, the location was great- super close to all main attractions, and the staff was very nice. The play/ pool area for the kids was great also, but the […] water in the pool is a little too cold. Definitely recommend!!! Read more
I would like to thank you for reviewing us. I was pleased to hear that you enjoyed your recent stay with us. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t take with them when they leave home. I am very proud of our team for making a difference with your experience at our hotel. We look forward to welcoming you back. Sincerely and Happy Holidays
1 response by Delta Chelsea Hotel"Great value and great for children"
We had our 22 month old daughter with us and the Delta Chelsae was especially great for her. When we checked in, there were special stairs for her to use to "check in", where she was given a coloring book and a rubber duck. She is still playing with those after we have returned home! There was also a free kids play area where we were able to give her […] time to play with toys and make crafts. The location and value of the hotel was great. The on-site cafeteria was OK, but the staff were not attentive to the needs of families. For example, the chefs refused to listen after you placed your first order, never considering that a person holding a child and standing next to a spouse might indeed need to order 3 meals, not 1. I would stay here again, but the cafeteria staff should be improved. Read more
"Hotel was close to all the down town action"
Hotel room was alittle run down, but room was clean. Bathroom needs work.
"Great location"
This a great location for walking and taking the subway. We had a car and took advantage of the valet service. Everyone we had contact with was very friendly and helpful.
"Delta Chelsea"
Too much construction around the hotel made it difficult to enter and rooms seemed too old. Washroom felt unclean.
"Delta Chelsea November 11"
Public areas are much nicer than the rooms themselves. The furnishings are a bit dated and are somewhat worn. One light didn't work until service person replaced the switch, otherwise lighting was fine. Amenities in bathroom were excellent. Room size was smallish but acceptable for a city hotel.
This guest did not leave a comment.
"good"
I always stay at the Delta. It's clean, convenient, and the staff are courteous and helpful. Still shocked that the Delta doesn't have wireless internet connections throughout the building. This likley will mean that I have to change hotel choices in the future ... unfortunately.
Thank you for taking the time to review us. We currently offer complimentary wireless Internet in the lobby, and assure you we are keeping track of the demand for wireless Internet. We understand the importance wireless Internet can play in choosing a hotel; I have sent your feedback to our Rooms Division, as they are currently looking further into installing wireless Internet in the hotel. We look forward to welcoming you back soon. Sincerely,
1 response by Delta Chelsea HotelThis guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"As always"
Just loved it..we always stay here when visiting Toronto..perfect!
"Personable Staff but a lot of miscommunication"
The staff was great and always willing to help; unfortunately quite a bit of miscommunication went on which led to a lot of frustration. The rooms were nice, but a bit small. Would I recommend this hotel? Not sure. The hotel itself is good, just too many inconsistencies.
"AT the Heart of Toronto"
Close to everything. Subway, Street Cars, Entertainment, Culture all right around you.
Thank you for taking the time to review us. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t take with them when they leave home. I was glad your overall experience was enjoyable. I have sent your comments to our Rooms Division to follow up on our areas of opportunity. We hope to welcome you back soon. Sincerely,
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"Delta ChelseaTO"
Super stay fun and great pool..the room could have used some updating tub was cracked peeling etc..BUT I will stay there again..thanks
I would like to thank you for your review. I was pleased to hear that you have enjoyed your stay. I am pleased to let you know we have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have sent your comments to our Rooms Division to follow up with your concerns, and can assure you your feedback has not been taken lightly.
1 response by Delta Chelsea Hotel"OK just OK"
OK but for the price pay a bit more and stay at a real nice hotel. This is IKEA on steroids .... old worn out IKEA cheap furniture. No quality here just cheap. So before you stay remember old would be the key word. Charge for everything so don't forget your pocketbook. Not up to the standard that they profess. People were friendly so hey it was just […] OK. Would I stay again. NO. Read more
Thank you for taking the time to review us. I was disappointed to hear that the condition of your room did not meet your expectations, and would like to apologize for the disappointment you felt. I can promise you that this does not represent the usual high level of service we work hard to provide our guests with. I am pleased to let you know we have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have sent your comments to our Rooms Division to follow up with your concerns, and can assure you your feedback has not been taken lightly. We hope to welcome you back in the future.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"Delta Chelsea in Toronto,the best for a nice stay"
It is a very nice hotel , staff are very helpfull. One only problem, for a bilingual country, no french a toll in these hotel. thats bad for french speakers .
This guest did not leave a comment.
Thank you for taking the time to review us on your recent stay at the Delta Chelsea Hotel. These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests. On behalf of the entire team here at the Delta Chelsea, I would like thank you once more for your feedback. Your comments are extremely important to us as is your patronage and we hope to have the pleasure of welcoming you back to the Delta Chelsea Hotel in the near future.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"Don't trust what personnel tell you about Delta"
We called Delta directly and asked three very important questions...each question was answered but when we booked and got there we found out all the answers were incorrect. When we went to the manager to explain the situation we were completely disregarded and told basically too bad. The concierge (woman) was very unhelpful and told me to go elsewhere […] if I didn't like it. We will never stay there again nor would we recommend this hotel. Read more
Thank you for taking the time to review us. I would like to apologize for the issues you went through during your stay and through the reservations process. I apologize for the level of customer service you received, and can certainly understand your disappointment. I have sent you concerns to our Rooms Division to follow up, as I can assure you this does not represent the level of service we aim to give our guests. We hope to welcome you back for a future stay.
1 response by Delta Chelsea Hotel"Not"
Good location, close to the subway, shopping, and restaurants. Lots of on site features. Large lobby with comfortable seating and free wi-fi. It was frequently rather hectic and loud, but not unreasonable. Lobby and public spaces were decently maintained, but the room could have used a little refreshing. I have other favored hotels in Toronto, but […] I would certainly stay here again. Read more
Thank you for taking the time to review us. I was pleased to hear that you had such a wonderful stay with us. I am pleased to let you know we have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have sent your comments to our Rooms Division to follow up with your concerns, and can assure you your feedback has not been taken lightly. We look forward to welcoming you back soon.
1 response by Delta Chelsea Hotel"Noisy, old, tired hotel"
Shabby hotel, noisy construction and the power went out when the hair-dryer went on
Thank you for taking the time to review us. I would like to apologize for the issues you went through during your stay. I assure you this does not represent the level of service we are known for. We have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have sent your comments to our Rooms Division and Maintenance to follow up with your concerns, and can assure you your feedback has not been taken lightly. We hope to welcome you back soon.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
Thank you for taking the time to review us. I was pleased to hear that you have enjoyed your stay with us. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t take with them when they leave home. These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests.
1 response by Delta Chelsea Hotel"Delta Chelsea Toronto"
My wife and I stayed in room 2046. There is wallpaper peeling off the wall under the window, the chair is very worn and looks as if it came out of someone's garage sale. There was no heat in our room until after midnight. I had stayed there may times for work 15 years ago and was looking forward to returning - we were very disappointed.
Thank you for taking the time to fill out an electronic comment card following your recent stay at the Delta Chelsea Hotel. These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests. I do apologize about the temperature in the rooms. We operate on a one pipe system and when the air turns cold suddenly, unfortunately, with the size of our building, it takes some time for the water to heat up and warm our guest rooms. Although the problem is rectified when the weather stays cold (or warm) we know that it can be uncomfortable for our guests who are staying with us during the change of season. On behalf of the entire team here at the Delta Chelsea, I would like thank you once more for your feedback. Your comments are extremely important to us as is your patronage and we hope to have the pleasure of welcoming you back to the Delta Chelsea Hotel in the near future.
1 response by Delta Chelsea Hotel"The decor and size of the room was a let down, but"
I truly enjoyed my stay in Toronto at your hotel. Being so centrally located was fabulous. However , I was a little disappointed when I walked into the room and discovered how small and tight the room seemed. The room was very clean, but the decor was a little dull. I've stayed in a lot of hotels and .... All in all ,I think I would come back, especially […] if I could get a room like the ones advertised on your brochures. PS I loved everything else. Read more
I would like to thank you for taking the time to review us. I was pleased to hear that you have enjoyed your stay with us. I was disappointed to hear that the condition of your room did not meet your expectations, and would like to apologize for the disappointment you felt. We have recently renovated our lower floor rooms, and we hope to finish the process for all of the hotel soon. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests. We look forward to welcome you back soon. Sincerely,
1 response by Delta Chelsea Hotel"Nice Hotel"
This is a great hotel in a Great Location. It is all about location. My room was nice. The hotel staff was friendly. It was great.
Dear Valued Guest, Thank you for taking the time to write this review. We were thrilled to see that you enjoyed your stay.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
Thank you for taking the time to review us. I was glad to hear that you had a great stay with us. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t take with them when they leave home. These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests.
1 response by Delta Chelsea Hotel"Delta Chelsea - Toronto"
Very small room, facing construction site. Great location with fair rate.
Dear Valued Guest, Thank you for taking the time to review our hotel.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
These days, not many people have a lot of time to spare. By taking 15 minutes to tell us how we are doing, you are helping on our journey to continuously improve the level of service we are providing to our guests. I was disappointed to hear that the condition of your room did not meet your expectations, and would like to apologize for the disappointment you felt. I can promise you that this does not represent the usual high level of service we work hard to provide our guests with. I am pleased to let you know we have renovated all of our corridors and our guest rooms on the lower floors and continually upgrade our guest rooms and features. We have installed iPod docking stations and LCD flat screen TVs in the majority of our upgraded rooms and hope to finish the process soon. I have sent your comments to our Rooms Division to follow up with your concerns, and can assure you your feedback has not been taken lightly. We hope to welcome you back soon.
1 response by Delta Chelsea Hotel"Delta Chelsea in Toronto"
Very good service between the conceirge, maids, etc. About 25 minute walk or less to the Toronto Film Festival theaters and subways. Restaurant is like a cafeteria with a lot of selection and good food that is reasonably priced.
I was glad to hear your stay with us was exceptional that that you enjoyed the services provided. We are located in the heart of downtown and are withing walking distance or a short subway ride from many of our local attractions. Thank you for reviewing us. We hope you stay with us again soon.
1 response by Delta Chelsea HotelSurprised: no wireless Internet - only 1 wired connection! Disappointed! ,
Thank you for taking the time to review us. As a company we understand the importance wireless Internet can play in choosing a hotel, and that many devices are now wireless. I am happy to let you know we are currently looking into installing wireless Internet in our rooms. In the mean time we do offer complimentary Internet in the lobby, wired in the guest rooms and computers in our business club.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"Wonderful stay"
Great hotel, great location. The $25 add on package was a bargain. This will be our hotel of choice when visiting Toronto.
Thank you for taking the time to review us. We are glad you enjoyed your stay, and that you were able to take advantage of one our our add on packages. We hope to welcome you back again.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
"Dont go here"
The room was small and stinky. We had to get our room changed because the restroom had pee smell. When I walked in I felt like I was at a third world airport....preferred this over marriott after looking at the pictures...would never do that again.
Thank you for reviewing us. I am sorry for the disappointment you felt while you were with us, and would like to assure you that this does not represent the level of service we are known for. We are continually upgrading our rooms and have set up procedures to uphold our standards. I am sorry we failed to do so in this instance. I hope to have the opportunity to welcome you back and demonstrate the service we are known for.
1 response by Delta Chelsea Hotel"Nice place!"
Enjoyed our stay. The hotel is very kid-friendly. Our children loved the pools and the treatment of younger children. Unfortunately, the only negative was that when we arrived, there was no parking in the hotel lot. Being that we were unfamiliar with Toronto, we had to drive around looking for a parking lot which was quite inconvenient. The staff who […] checked us in was not so helpful. We have 3 children and all our luggage, it was quite chaos. But, that said, we would stay there again if we were in Toronto. Read more
Thank you reviewing us. We are proud to offer a variety of family friendly activities such as the children’s check in, children’s centre and family pool. I am sorry we did not offer you and your family assistance in finding alternative parking. As the largest hotel in Canada we cannot guarantee parking to guests however, there are lots adjacent to us. Your feedback has been sent to our Front Office Manager to follow up with our Front Desk team. We hope to welcome you back soon.
1 response by Delta Chelsea Hotel"The Delta Chelsea in Toronto - in the heart"
The Delta Chelsea Hotel was terrific! The staff was friendly, the hotel was very clean and it was very close to the subway, Union Station and all of the sites we wanted to see.
I am thrilled to hear your stay with us was such a memorable one, and that you found the rooms to be clean and our team to provide outstanding service. Thank you so much for reviewing us. We hope to welcome you back soon.
1 response by Delta Chelsea HotelThis guest did not leave a comment.
This guest did not leave a comment.
"Delta Chelsea in Toronto"
A great place to stay when visiting sick kids hospital The hotel staff is very friendly and even though the hotel is huge I felt like I received personalized service
We are proud to be one of the few hotels to offer guests a special rate when staying with us as part of a medical appointment. I am proud of our team for ensuring you and your family was taken care of, during a difficult time. Thank you reviewing us. We hope to welcome you back under better circumstances.
1 response by Delta Chelsea HotelReviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
