The room was nice but the billed me for the room after I prepaid using hotels.comGenuine Hotels.com guest review
"Great Hotel/Super Fancy"
Great hotel with friendly service. Great amenities and great food. Only grip was the elevator was a little noisy in the room, but there are four of them going up and down which makes the wait not so long.Genuine Expedia guest review
"Perfect getaway location!"
From the Piano in the lobby to the outside breakfast dining, it was perfect. The breakfast buffet felt like I was in Europe! It was a perfect setting to just chill on a Saturday Morning!Genuine Hotels.com guest review
"bath rooms very unclean in my SUITE out of date"
I stayed at a suite on the 18th floor the rooms were out odf dateGenuine Expedia guest review
"Nice view of lake"
Too many kids at pool but it was memorial weekend. Great drinks at the bar! The gym is amazingGenuine Expedia guest review
"Very attractive, elegant hotel."
We were there only for one entire day, during which the graduation of my granddaughter from the University of Dallas took place on May 18th. Our experience at the hotel started out very well, we were delightfully accommodated by Room Service with a light meal even though our arrival was late. We had to get ready early the next day to attend the graduation […] and did not return to the room until midafternoon. At this time we were disappointed to see that the room had not been cleaned but we thought it wouldn't be long and proceeded to leave for a graduation party. However, when we returned to the hotel around 10 pm we saw that the room had still not been cleaned and our dirty dishes had not been removed from the premises. I mentioned this at the time of departure at the Front Desk and I have received a Certificate for a Complimentary One Night Stay, which I hope to be able to redeem in the near future. Read moreGenuine Expedia guest review
"Pleasant stay, helpful staff"
We stayed here with our two teenagers while visiting family in Las Colinas and we really liked the Omni Mandalay. Very comfortable room that was big enough for the four of us, and the kids loved the milk-and-cookie they found at bedtime. Lovey lobby with free wifi and a very nice, clean pool with sufficient shade overlooking the lake where we saw a […] few dragonboats practicing. The staff were very helpful and accommodating, and we particularly liked that this was not a "cookie cutter" hotel. It was fun to come home to and we would stay there again. Read moreGenuine Expedia guest review
"Really nice and relaxing. Great food!"
Nice clean room, bed, and very comfortable. Great Pool! and Gym. Great food at the Italian restaurant. We had stayed 3 nights, had breakfast and dinner at the hotel restaurant. Great stuff. I will always come back to this hotel if I had chance to come back to Dallas again. (no surcharge on the self parking, which was easy enter and exit, large parking […] for large cars, no complaints here) Read moreGenuine Expedia guest review
"Nice large room and good resturant."
Very happy with most everything EXCEPT: charged me $19.00 a day for valet parking---I thought tipping was the normal circumstance. Also, they don't tell you that they charge you almost $10.00 a day for room internet service. I hate surprises!Genuine Hotels.com guest review
"Ideal location for venue."
Great stay. Excellent piano player at the piano bar. 10:00 pm to 12:00 midnight . Comfortable seating and good drinks.Genuine Expedia guest review
"pay for Internet?"
Surprised that you have to pay for Internet at these prices.Genuine Hotels.com guest review
Beautiful Hotel surrounded by canal/river, great restaurant in hotel and also able to walk to restaurants/delis, etc..Genuine Expedia guest review
Great stayGenuine Hotels.com guest review
"Omni Las Colinas"
Good location without having to be in Dallas. Close accss to I-114. Serene atmosphere right on Lake Carolyn.Genuine Expedia guest review
"Nice, but could be better"
A lovely hotel. However, we felt that the condition of the rooms and the service could be better. We discovered a leaking toilet that soaked the floor. This was a hazard that should have been discovered and handled by the staff. The rooms should have door closers on them, so that the neighboring room guests wouldn't slam their doors, which we heard […] multiple times while trying to sleep. When we brought these issues to the attention of the front desk staff, they didn't bother to thank us or apologize for the inconveniences. Read moreGenuine Hotels.com guest review
"Great place to stay in dallas"
Great weekend getaway for rangers series vs. astros. We always prefer staying at the mandalay in las colinas over all the hotels near the ballpark in arlington. Its a great hotel in a really nice area.Genuine Hotels.com guest review
"Just a great time at a great hotel"
Went for a w/e getaway. The staff was perfect doing whatever it took to make us comfy. Hotel restraurant was excellent room service breakfast at 630 am excellent. Concierge very helpful. All was great.Genuine Expedia guest review
Beautiful hotel, everything was perfect! This was my first time to stay at an Omni and they now have a new customer for life.Genuine Expedia guest review
Very nice hotel and accommodating staff. Room was spacious and nice; AC wasn't the coldest though.Genuine Hotels.com guest review
"Nice Hotel, Staff needs training"
The overall experience was actually nice but your bar staff needs to learn to escort people out who are harassing others guests.Genuine Expedia guest review
It was awesome... Definitely going back!!!Genuine Hotels.com guest review
"i live to love the food"
Can't wait to stay againGenuine Hotels.com guest review
"Great hotel at a great price"
Thoroughly enjoyed it and the hotel restaurant (Trevi's) looks like an ordinary hotel restaurant. But the food was spectacular. if you need to stay in Irving, the hotel is a winner.Genuine Hotels.com guest review
"Clean and decent"
The rooms by the elevator have a lot of noise from other guestsGenuine Hotels.com guest review
This was a last minute booking and when I arrived - Tiffany at the desk was great - took my info and offered to text me once the room was ready - signed me up to The Omni rewards and offered me a coffee while I waited - just Great customer service!Genuine Expedia guest review
Bathroom need major upgrades. The tub drain was not working properly. Hotel did not offer any type of comp. I had high expectations and was disappointed.Genuine Hotels.com guest review
We had a great stay and the staff took excellent care of us. We we're put in a great room for our 15th anniversary and the stay exceeded our expectations.Genuine Hotels.com guest review
It was awesome! Can't wait to return!Genuine Hotels.com guest review
"Nice to celebrate anniversary"
We just loved it! Wish the suite we had came with a jacuzzi tub.Genuine Expedia guest review
"Dallas/Fort Worth getaway"
away from stuffy city life...nice clean environment. quiet. yet centrally located between Grapevine and Dallas. Train access to downtown. Friendly staff.Genuine Expedia guest review
Arrived at Hotel. Door men were very kind and helpful. My wife went to check us in while I parked the car in the covered garage. We went up to the room and to my surprise, there were 2 standard double beds, not the GUARANTEED reservation for a King Size Bed. I called the front desk to correct the mistake and was informed by Bert that the hotel was fully […] booked for King Size beds and according to the Omni agreement with Hotels.com, Omni was not required to honor the "request" for a King Size bed. Bert was quite demeaning in his tone and speech to this business owner and frequent customer. Bert offered free breakfast coupons for the inconvenience and he would have them sent to the room. I requested to speak with a supervisor and was informed that none was available. I then called Hotels.com and the very helpful young lady and phoned the Omni. A short wait and the young lady advised me to go to the front desk and see the manager, who was moving us to a King Bed room. I did so, met the manager who gave me key to the new room. I informed the manager that Bert had promised free breakfast coupons that had not been delivered, to which Bert issued 2 coupons. We went to the room, found it to be nice. The shower handles though were inoperative and in need of repair. Unpleasant experience for a Premier Hotel. The Four Seasons is around the corner. Read moreGenuine Hotels.com guest review
"First night of our honeymoon"
The hotel was everything one would expect from a top hotel property. We enjoyed one of the corner suites. Everything went off without a hitch. No...wait - there was a hitch. It was just earlier that evening.Genuine Hotels.com guest review
Went there for my Anniversary. Room was very nice and clean. One thing that bugged me was that despite how nice the stay was, there was no microwave or icebox in room. For this much money it at least needed this. We brought chesecake from cheesecake factory and no place to keep it cold. Also had no way to heat up left overs as well Over all was very […] pleased with the room. Didn't have a complimentary breakfast with stay. Had a Resturant down stairs with an expensive breakfast. Read moreGenuine Hotels.com guest review
"Best hotel experience ever!"
We stayed for a quick Dallas getaway, and it was just the relaxing experience we needed. The staff were wonderful and friendly. The room was clean, updated, and very spacious. We ate dinner and buffet breakfast in the restaurant. The food was delicious! Overall, it was the perfect experience, and we will definitely be back again!Genuine Expedia guest review
"Great weekend in Dallas"
This was a beautiful hotel. We've stayed in several hotels in Dallas, and this is one of the best for the price. Quiet location, free parking, free wireless Internet.Genuine Hotels.com guest review
Outside our door was a half eaten apple. Inside our bathroom under the sink was a cleaning rag that was wet.Genuine Hotels.com guest review
"Nice weekend getaway for a couple"
We booked a corner suite for a weekend getaway, and were very happy with our stay. The view from the 14th floor was very nice; the king-size bed was comfortable; the free parking garage right next door was convenient. The plumbing was a bit noisy when the folks next door used the shower, but otherwise the room was very quiet. Also, an access panel in […] the bathroom wall kept popping open, which was sort of creepy. We had to ask for a key to the refrigerator, which turned out to be very small and stuffed full of expensive drinks - no room for the 2 slices of cheesecake we brought back from dinner. Overall, a positive experience. We will definitely consider staying at an Omni hotel in the future. Read moreGenuine Expedia guest review
"Great business hotel"
The room is clean. There are restaurants within walking distance. The price is great for the quality.Genuine Hotels.com guest review
"King Suite w/ balcony"
I have no complaints, it was the perfect stay for my anniverseryGenuine Hotels.com guest review
"Great Hotel, Excellent Location"
The hotel was great, most comfortable beds ever. The bedrooms were quite, the service was good and everything was clean and comfortable. We'll stay there the next the we are in the Dallas area. This hotel can accommodate large events, there was a large wedding going on there with a live Indian Elephant, very impressive!Genuine Expedia guest review
We stayed here for a Convention in Dallas we were attending. It was an awesome location close to the highway and no too far from Dallas. The hotel had gorgeous views and great facilities. The Staff was awesome. Always so helpful and courteous.Genuine Expedia guest review
Everything about this hotel was superb. For what I paid it was a steal. I'll definitely return next time I'm in DallasGenuine Hotels.com guest review
"5 star service"
As far as I'm concerned, I will stay at this hotel every time I visit Dallas!Genuine Expedia guest review
"Great Las Colinas Location, FREE garage parking"
The pros: Free garage parking for a 4 star hotel. I hate having to pay for parking. The hotel room rug was clean! The view was great -- floor-to-ceiling windows across the entire exterior wall.. Location was easy and convenient if needing to be in Las Colinas. They had a watch box/valet that allowed me to store all my keys, pocket stuff, etc., in one […] place. That was nice. The cons: The heating system never warmed up the room sufficiently. I turned the thermostat up to 86 before going to bed. Half the room was warm. The cold still crept in from the windows. I usually prefer a cool room but even I felt cold. My room's safe was not working. The mini-fridge/bar at one point locked up and I could no longer open it. Luckily, I had taken my store bought drinks out before that happened. Unfortunately, I had to suffer through warm drinks the remainder of my stay. Some of the drawers were hard to open and close. It would have been nice if all the lights worked the same. Each lamp had to be turned on by hand and they all worked differently. Overall: It was a nice, clean hotel -- my most important criteria and something you never know about until you get there. If you're a germophobe like myself you'll be happy with the cleanliness of the room. Read moreGenuine Hotels.com guest review
"Nice, but coulda been....."
Overall nice hotel, but booked for 3 of us and only 2 towels in room and no extra blanket. Phone by tv didn't work. Only information in room about the hotel was the dining in room service. Would have like information on the pool, hot tub, restaurant hours, ice machine locations. Our view was great. Bed was comfy. Just far enough away from DFW to really […] enjoy the get-away. Great restaurants close by. Read moreGenuine Hotels.com guest review
Beautiful hotel, we stayed in the junior suite....very nice....Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Mother Daughter Treat"
My daughter and I had a wonderful girls weekend at Omni Mandalay in Las Colinas. From our room we could see the Mustangs at Williams Square where I once stood 23 years ago when I was pregnant with my daughter. The room was clean and spacious decorated with cozy color shades and fun furniture pieces. The beds were very comfortable dressed with soft white […] linens which gave the feel of sleeping in the clouds. Our trip included an afternoon at the Mokara Spa which we got to by walking along a path next to the water canal. We very much enjoyed the paths along the water and watching the ducks swim. The food and drinks were delicious at Trevi's Restaurant and the M Bar and when served through room service which was important to us. The Tomato Salad and Berry and Cinnamon Quesadilla were two of our favorite food items. The Peach Bellini and Elevated Margarita were two of our favorite drinks. My daughter and I also enjoyed some time in the lobby listening to the piano. Read moreGenuine Expedia guest review
My wife and I celebrated our anniversary and this hotel provided the perfect getaway. It was very quiet over the weekend and away from the hustle and bustle of the city. At times, we felt we had to place to ourselves! The area has a few restaurants but there were several restaurants within a short drive. There is a great walking area around the lake […] and down the canal across the street providing a romantic stroll. Our room overlooked Lake Carolyn and its very relaxing view during the evenings allowing us unwind and de-stress. The rooms were very clean and comfortable and the heated pool, hot tub and sauna were the icing on a magnificent weekend. The hotel staff were extremely friendly and very helpful. This facility is top-notch. We are planning our next trip already. Read moreGenuine Hotels.com guest review
we were very pleased. Very clean large room. We also had a beautiful view of the city at night.Genuine Hotels.com guest review
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