"It was okay for the price"
I thought it was a good place until we got ready to go to bed. We noticed stains and black hair all over the comforter. Also, the towels and hand towels were covered with yellow stains. The room was very clean, but housekeeping really needs to change out the comforters in the room, and make sure they bleach the towels.Genuine Hotels.com guest review
"Comfortable, but worn"
Everything about our stay was satisfactory. It would have been better had the plumbing worked. We couldn't get water into the tub/shower after twisting and pulling. Skipped the shower and reported to the lobby representative. Her response was "oh, that room is notorious for not working right. You have to really pull the handle all the way out. If you […] break it, we"'ll fix it." We stay here a lot but may consider elsewhere if their maintenance doesn't improve. Read moreGenuine Hotels.com guest review
Staff was friendly and helpful, good restaurant attached.Genuine Hotels.com guest review
"just used the hotel for a visit over Thanksgiving"
We only slept there and ate breakfast. Room was pretty small. They need to update their décor and furniture.Genuine Expedia guest review
"Room was nice - bed was terrible!"
That's it. You need a new mattress in room 348.Genuine Expedia guest review
The person greeting us at the front desk and our wait person at dinner were two of the best we've ever encountered. They were really the cream of the crop.Genuine Hotels.com guest review
"Convenient to I-5 and GREAT on-site restaurant/bar"
A great deal, great location, great staff. Thoroughly enjoyed the Red Lion while staying there for a training conference. Rooms were a bit small but they were immaculate and quite comfortable. Hotel staff were all friendly and helpful throughout my stay. The restaurant at the hotel was great. Delicious food; reasonably priced. I'd certainly plan to […] stay when returning to Salem and wholeheartedly recommend it for anyone traveling through. KUDOS! Read moreGenuine Hotels.com guest review
"Red Lion Inn Salem OR"
Hotel was nice. Front desk staff was pleasant and helpful at check in. We ask about a local bussiness and he looked up address and business hours for us. The room was small but adiquit. It was clean and had microwave, refridge, and hair dryer. We where visiting local college so spent only a few hours one night. Good rate no breakfast!Genuine Expedia guest review
Did that comforter had holes in it. The couch in the room was covered with stainsGenuine Hotels.com guest review
Response by Red Lion Hotel Salem We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding the lack cleanliness in your guest room. Please be assured that we will certainly address your concerns with our housekeeping staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Good restuarant...thin walls!"
The Hotel restuarant was good for both breakfast and dinner. We enjoyed talking to the chef about his farm to table efforts. Unfortunately, the night was ruined by guests in the next room. At 2:30am we were rudely awakened by a smoke alarm and other partying activities that continued for hours as the hotel staff was unable to deal with the situatio […] n. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for choosing to stay with us during your visit to Salem. Please accept our sincere apologies for the disturbances you experienced. It is our mission to provide the highest level of quality and service. Your feedback is greatly appreciated, and will help guide us in improving in these areas. It is our hope that you will come back and give us another opportunity to earn your business.
The people were outstanding!! They were very personable and went way out of their way to make us feel welcome not only to the Red Lion but to the city of Salem! Made our day!Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for choosing to stay with us. We are delighted to have been able to provide you with such a pleasurable experience. We look forward to the opportunity of serving you again in the near future.
"Don't stay here!"
This is Not a 3-Star hotel! Maybe a 1- star. The bed skirts were torn and stained. The comforter and the container that shampoo bottles were placed in were quite dirty. The younger (college students) at he front desk were kind and professional. The other men at the front desk were hard looking and sketchy as were the two maintenance/security people. […] The hotel has been "rode hard". It needs to be sold, scrubbed, and remodeled. A sketchy looking character, claiming to be a maintenance man knocked on my door at night and insisted that I allow him in to examine my room phone because I had dialed 911. Needless to say I called 911 from my cell phone. The police officers discovered the phone in my room had no dial tone whatsoever. I fled this hotel the next morning. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for choosing to stay with us during your visit to Salem. Please accept our sincere apologies for the lack of hospitality and professionalism during your stay. We are deeply sorry that we were unable to make you feel secure. You will be happy to note that all of our employees must pass a vigorous background check before being brought on board. Many of them are veterans, in fact. We hope that you will give us another chance to earn your business on a future stay.
YuckGenuine Hotels.com guest review
"very friendly staff"
The hotel staff was very helpful and friendly. The room was clean but extremely small and a bit outdated. the food at the restaurant was excellent but the service was s-l-o-w.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for staying with us during your visit to Salem. We would like to apologize for the slow service you experienced during your meal. You will be happy to know that we have several different room types, with various layouts and space. We would like to invite you to try one of our luxurious suites on your next visit. Thank you for providing us with feedback to help guide us in the areas we need improvement.
We were just over night. There was not anything either good or bad about our stay. We wanted a couple extra packets of coffee, and twice they were out of the caffeinated.Genuine Expedia guest review
Acceptable comfort and cleanliness right off of I-5. Check-in was efficient and friendly. Room key was turned off prior to check-out time which I always find annoying.Genuine Expedia guest review
"Decorated nicely, but terrible TV"
CRT style tv. Bad TV connection. Totally out of character for the nicely decorated room. A serious flaw for this property.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for staying with us. We are in the process of upgrading our televisions to flat screen HD TVs. I am sorry that your room did not have the updated ones. Please come back and see us again, and check out how we are improving.
This hotel used to be a good medium-high priced hotel; well appointed, maintained with good food at their restaurants. What we found on this visit was disappointing. The hotel staff were courteous and most did their jobs adequately. The king room we had was dismal and had no welcoming feeling. The television, while eventually worked, was mediocre at […] best. It was complicated to operate and took it's own sweet time in turning on. The room we had had a view of a parking lot at the back of the building. After the first night there, the staff did not even make our bed, just refilled the coffee and gave us a couple of fresh hand towels, That was it. We did eat in the restaurant our last morning. It was adequate but certainly would not bring any of our party of 8 back any time soon. The limited wait staff, while courteous and doing their job as best they could, were prevented from seating us right away. Obviously they had to put a couple of tables together, but it took way too long for that to be accomplished. The upholstered bench that four of us sat on was completely worn through and luckily no one tore their clothes. All in all, while the occasion for our visit was a celebration, the hotel certainly wasn't. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for providing this valuable feedback so that we can address these areas with our staff. There is no reason, nor is it acceptable, to have a poorly run restaurant. We apologize tremendously for the condition of your room as well. We hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved! Kind Regards
Staff was uniformly very friendly, enjoyable and helpful, and our room was clean and very comfortable. Being able to relax in the sauna after a long day was also very nice.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for your feedback. I am delighted that you had such a pleasant experience with us. I hope to have the opportunity to impress you again in the near future!
"Close to everything"
We got to see a lot of the things Salem has to offer.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am glad to see you had a very pleasant stay. As the capitol city of Oregon, Salem has a lot to offer. I am happy to have been given the opportunity to serve you. Please come back and see us again soon!
"Comfortable and simple."
Clean and comfortable. My boyfriend and I stayed here for 3 nights and we felt at home right away. It wasn't anything luxurious but the rates were reasonable and felt we got our money's worth.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am glad that we were able to provide you with just what you were looking for, at just the right price. Please come back and see us again.
"Clean and comfortable"
The staff was quick and friendly. The room was clean and the bed was really comfortable. The tv was old but they had good channels. There was a refrigerator in the room but it was not on. The bathroom was very clean. Very quiet. It was a pleasant stay with no surprises.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for taking the time to review your stay with us. I am glad to see that you had a very nice stay. I would like to encourage you to come back and see us again in the near future.
"Retirement party in Salem"
Went down for a retirement party and to spend some time with old friends. The building seems to be a bit outdated however the rooms and staff, service make up for anything that lacked in the building. I would recommend this hotel to all and will be staying here on my next visit to Salem.Genuine Expedia guest review
"a little disappointed...."
It wasn't awful by any means, location was convenient, staff was very friendly and professional. I just expected a little more from Red Lion. The hallway and rooms need major updating with carpets dirty and wallpaper. Room was very tight. I felt like furniture was cramped in to make it look like you had more things in there, but less is more.Genuine Expedia guest review
Response by Red Lion Hotel Salem I appreciate you taking the time to comment about your stay. I apologize for the issues you had, as that is not what we expect our guest experience to be. I am happy to hear that our staff was friendly and professional. Thank you very much for your feedback, we will most certainly look into your suggestions about the room as well. We look forward to providing you excellent service as a valued guest.
I've stayed at this location several times over the years, and can't help but think that it's time to move on. I think the property has become more run down over time. I had to leave the bathroom door open so I wouldn't be showering in the dark; bulb was recessed with no fixture. TV was old and not a lot of channels. Advertisement on TV said recently […] remodeled, but I couldn't see it, not in my room anyway. Bed was comfortable, room was clean. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for your honest feedback. I am sorry for the issues you experienced. I have shared your comments with senior management and we are looking into ways of improving. I hope you will come back and stay with us again in the near future.
"Wonderful Beds very nice"
We were very comfortable was farther from the fair then they said on Hotels.com but the have a shuttle and the driver was very nice all went great! Oh and the bar and restaurant had great food and a wonderful bar tender we had a lot of fun Thank you Red LionGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for reviewing your experience with us. By your kind words it is evident you enjoyed your stay. I hope to see you again next year for the Oregon State Fair!
"Nice hotel close to fairgrounds"
We loved that the hotel was close to the fairgrounds and downtown our don was performing at the fair. They also had a shuttle service to the fair. The rooms are older and I was grossed out by the shower mat it had mold on the bottom, the only other problem were the pillows the were way to tall my neck was killing me my husband ended up sleeping with […] s rolled up towel Overall I would probably stay somewhere else next time Read moreGenuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am sorry for the issues you experienced during your stay. I have shared this review with senior managemeent and we are looking into ways of improving.
"Comfortable, fair priced and nice"
We make sure to stay here when we go to Salem. Staff is nice, rooms are nice, close to everything. Only issue we had was another guest ran down our hall knocking on doors at midnight. Not the fault of the hotel though.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for your continued loyalty and patronage. I would like to encourage you to contact the front desk staff any time you have any issues. We are eager to make it right, whatever it takes. You paid for a peaceful night's sleep and that is what we want to give you.
Staff at this hotel are outsandingGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for your kind words! We enjoy what we do! Your compliments are a great encouragement and motivator for us to continue to provide the highest standard of quality and service. Thank you very much!
Had a last-minute change of plans and needed a place to overnight in Salem. Excellent location and good value for what we paid.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for choosing to stay with us for your lodging needs in Salem. I am delighted that you had such a pleasant stay with us. Please come back and see us again in the near future!
The room was clean and comfortable. The staff could not have been more helpful. They suggested places to see and/or visit, even taking us and picking us up at a local event.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for taking the time to review your stay with us. I have shared your kind words with all the staff. Your generous praise encourages and motivates us to continue to do our very best to provide you with the highest standard in quality and service. Please come back and stay with us again!
"Comfortable beds, friendly staff"
Our room was very nice, but too small for more than a night or two. The beds were very comfortable, to the point that I didn't want to go home and sleep in my own! The front desk staff were nice, but the cleaning staff were even more so and made every effort to accomodate our needs, as well as just make us feel welcome. The pool was big enough for my […] three boys, which to them is a big deal! Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for choosing to stay with us during your visit to Salem. It is our mission to make each and every stay as comfortable and enjoyable as possible. I see that we were able to do so for you and your family. I look forward to the opportunity of serving you again in the near future!
Overall the hotel is a bit tired. It needs facelift. My room was small, but clean. Since I was alone and only staying one night, it was fine.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for your feedback. I have shared this review with senior management and we are considering some improvements. Your voice matters, and has been heard. Please come back soon and see what improvements we have made.
"Nice for what I needed it for."
I was only in town for a quick weekend. The room was small but it was perfect for the trip. The room was clean and the bed was comfy.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am glad that we were able to give you exactly what you needed. Please come back and stay with us again!
"Close to State Fair"
An unexpected bonus was the shuttle to the fair.Food at restaurant was outstanding.Genuine Expedia guest review
"Ok rooms, location good"
Experience was ok, granddaughter lived the swimming pool. Not a lot of room in the queen (2) room.Genuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am sorry that you found the room to be a bit small. I am glad that your granddaughter was able to enjoy our indoor heated pool. I would like to invite you to reserve one of our bigger suites on your next stay with us. The whirlpool suite, for example, is a more spacious option which might better suit your needs.
"not great, but not horrible"
arrived very late before a next morning meeting, so bascially paid a lot of money to sleep for a few hours. Because it was a last minute trip, there weren't many choices. Next time, I'd make sure to book earlier and have other options. Kind of expensive. TV didn't work & getting on the free network with my laptop was a hassle and kind of creepy that […] I had to call some 800 number and give them a bunch of info about my computer to get online. Front desk did send someone right away to look at the TV and found that it was just unplugged behind the piece of furniture. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am deeply sorry for the issues you experienced. I am glad that we were able to provide prompt assistance on operating the television. I want you to know that your voice matters. I have shared your comments with senior management. We thank you for pointing out the areas we need to improve on.
"Beats Travelodge by a long way"
This is a full-service hotel. You can get room service if you choose. The lobby is inviting, the pool area is well kept, it has a pretty nice fitness area, and the bed covers are not like old curtains that have been sewn into a bed spread; they are actual comforters. The staff was friendly and the restaurant was reasonably priced but had good food. […] The price is more than reasonable for what you get. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Salem Thank you for staying with us. I am glad to see that we were able to provide you with such a pleasant experience. I hope you will consider staying with us again in the near future!
"Good enough for a couple of nights."
The checkin went really smooth even though we arrived fairly late. Then we were really surprised when the pet fee was waved. The rooms are very comfortable and the bed was probably one of the more comfortable ones we have slept in. The rooms have a micro/fridge in them, which is nice. The only thing I would have to say about the rooms is they are small […] and the bathroom needs a fan in it. The small sitting chair in the room we were in needed some serious cleaning if not flat out replaced. The food in the lounge is pretty good and the bartender is very gracious. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for staying with us, and taking the time to tell us how we did. Your feedback helps us to focus on areas which need improvement. I have shared your comments with senior management. I hope to have the opportunity to serve you again on a future stay!
"largr hotel chain in Salem"
Our stay was good. Loved the convenience of the lounge downstairs. The elevator was a little dated and made some groaning sounds. Wasnt really in a neighbrohood but close enough that it worked well for us. The rooms were clean, the staff was VERY friendly and helpful. We will stay there again when we go down to Salem next time.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for choosing to stay with us during your visit to Salem. I am glad we were able to give you a pleasant stay. I look forward to your next visit with us.
Good Location to Salem, Easy in easy out. Good value.Genuine Expedia guest review
"Nice hotel, crummy location."
With the exception of the terribly understaffed restaurant (the wait staff was working hard and the food was good, they were just overwhelmed), the only negative I found in this hotel was the location. East Salem along the freeway is a fairly crummy part of town. Freeway close yes, but this Lancaster/Hawthorne area is just jammed with strip malls and […] service industry stuff and not the best part of town. But the hotel is a great value, excellent room for the price, clean, neat, friendly and professional staff. I would certainly stay here again, even given the location. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for your honest feedback. I am delighted that you had such a pleasant stay with us, and look forward to having the opportunity of serving you again!
"Great central location to local attractions!"
Staff was friendly and helpful. Room was clean and comfortable. No DVD player in the room and mini fridge was not working.Genuine Expedia guest review
"Ok stay at red lion"
We stayed overnight visiting family nearby. My daughter used the pool and enjoyed it (no hot tub for me unfortunately), and we did use the small workout room which was fine. The exterior has been updated, the hallways to get to the rooms are a bit dark, the beds were fine, I was disapointed that the ottoman in the room was quite dirty with hair and […] dust. Will try a different hotel next time. Read moreGenuine Expedia guest review
It was OK, but area was not what we expected from Red Lion.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for staying with us on your visit to Salem. I am glad that you enjoyed your stay, even if you did not care for the local area. You will be happy to note that we do have cameras on the property, and staff that patrols the lot in the dark hours.
"Red Lion always delivers quality"
this location is somewhat tattered looking, but is comfortable and convenient and always friendly and clean. We will, no doubt, stay here again and again.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for your kind words. We are definately planning some upgradesand touch-ups coming soon. We hope you will get the opportunity to come back and see these changes. Thanks again for choosing to stay with us. We look forward to serving you again in the near future!
"No frills, just basics"
Overall, this was a no frills hotel. All the basics were covered. We spent a lot of time in the indoor pool, which was never crowded. The cable was just basic with no channels for younger children. It would be nice if they offered a complimentary breakfast or coffee.Genuine Expedia guest review
"Seemed pretty good"
The only things I didn't really care for, were that the room was not very spacious, and the closet didn't have a door, it was pretty much just a curtain. The toilet was really super loud when you flushed it. Otherwise, there was plenty of things to do nearby, arcade and laser tag for the kids, and the mall was close. I would stay here again.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for choosing to spend your time in Salem with us, and taking the time to review your stay and telling us how we did. I have shared your comments with senior staff and they are considering some ways of improving these areas. I hope that you will come back and stay with us again and see how your comments have helped us to improve.
"very convenient location for Salem and surrounding"
nice staff, restaurant in the morning was maybe slightly understaffed but the staff they did have there was very friendly and pleasant.Genuine Hotels.com guest review
Response by Red Lion Hotel Salem Thank you for choosing to dine with us. I am delighted that you had such a wonderful experience. I hope that we continue to dazzle you on each and every visit!
"OK hotel. Surprise add on fee"
Check in was efficient. Hotel was hosting a large BMW motorcycle crowd and staff looked spent which is understandable. Surprised at the $15 pet fee which was not made clear in the description of the room when booked.Genuine Expedia guest review
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