Lovely room and service staff. Got confused with the entrance and the mall so close...Genuine Hotels.com guest review
Always lovely, amazing breakfast, nice reception.Genuine Hotels.com guest review
They didn't give us enough amenities for the amount of guests we had, not enough towels, pillows, blankets or shampoo and conditioner. Keep an eye on extra charges to your bank account! Besides that it was a very nice place to stay and very clean.Genuine Hotels.com guest review
"Great Hotel but not as nice as in the past"
We stay at this Hotel every couple of months as we love the location, breakfast and surrounding activities. For the first time, we were a little disappointed. Our room had been cleaned but there was a pile of dirty towels in the bathroom that had been left behind. The sink in the room also had something back up out of it, which was a bit disturbing […] and caused us not to use it. Both issues were promptly addressed but this visit was a little disappointing for us. Read moreGenuine Hotels.com guest review
"City Break Weekend"
Hotel was nice, but not up to the standards of other Embassy Suites stays. While generally good, breakfast was crowded and lines were very long for the cooked-to-order omlettes. (In all fairness, it was Labor Day seekend.)Genuine Hotels.com guest review
"Not that great"
Disappointed. The rooms drab and outdated. We had a king suite,was a nice size. The bed was very comfortable. We got too hot in the night, so I turned the A/C down to 54. The elevators were all centrally located, and a long way from our room. There is no ice machine on the second floor, so you have to go all the way over to the elevators, and then go […] up to the third floor and back to get ice. The parking lot was made for compact cars. We have a 2014 Ford Focus which is not very big, and the parking was still tight. The manager's reception had a LOT of people waiting in line for potato chips, corn chips, salsa and ranch dip. There were alcoholic beverages, too, but did not partake. Kids running amok, pulling spouts of liquids to run on the floor, etc. I wish we would have skipped this. It was NOT worth it for CHIPS!! The breakfast was not that great either. Kids everywhere, nowhere to sit, pancakes were TOUGH, the bacon was good, but i only got two strips. Here is what we had: two tough pancakes, coffee, mushy sloppy scrambled eggs (did not eat), two strips of bacon. The coffee was good, thank goodness. The soda/juice/or water glasses were 6 oz. My husband got himself four on a tray, because it was basically two swallows. Lines and lines and lines and people swarming everywhere. Kids out of control. Trailer park clientele. UGH! I wish we would have went out to McDonald's for breakfast, it would have been better. We will NOT be back. Read moreGenuine Hotels.com guest review
This is a good hotel to get together with our family in Portland and we have stayed many times. This time, the room smelled of smoke at check in and i called the desk and was told "all rooms are non smoking" There was a terrible smell and I had to tell 3 different desk clerks at different times. Finally, they had a room on the 3rd of four nights but […] tried to reach me on the room phone - to change rooms. We were out all day and did not get the message till the next day -too late. Read moreGenuine Hotels.com guest review
Great for Family'sGenuine Hotels.com guest review
Outstanding customer service, excellent room service.. Very comfortable rooms. Enjoyed our stayGenuine Hotels.com guest review
The New GM is fabulous !Genuine Hotels.com guest review
"Big and busy and why 2 pending charges?"
The parking and traffic is awful at this hotel. Fortunately once we realized there was a small but near parking structure for hotel use we just parked there and walked the reasonable distance to the front doors. This is a very busy hotel with constant traffic in and out. The room was clean and very roomy and comfortable. My only complaint was that this […] was a prepaid room yet they insisted on me letting them run my credit card. They first put a $10 pending charge on my credit card and then they put a second $40 pending charge against my credit card. I don't know why they needed to do this on a prepaid room. It took minutes to put on the pending charges but 6 days for them to be removed. Read moreGenuine Hotels.com guest review
Accommodations were perfect. Room was very clean and comfortable. The beds were great! Everyone slept really well!Genuine Hotels.com guest review
Hotel was great and it was right next to mall and expressway.Genuine Hotels.com guest review
On the whole, we were very pleased with our stay. We wished that we had a choice of pillows; the ones supplied were much too thick and fluffy, creating an uncomfortable angle for our necks. The breakfast was the best we've experienced at hotels that offer breakfast.Genuine Hotels.com guest review
"great stay. They are awesome with your pets."
It's a very relaxed and carefree place to enjoy your time while your in town. the Dining experience has to be the best because the staff is positive and really do a great job of offering great customer service and clear plates from the table in a timely manner and do so with a smile. The bathrooms in the hotel especially the bathtubs need new caulking […] around tub and really could use a facelift big time. I have stayed here several time and must have pristine bathrooms and beds this needs some serious attention. Otherwise, the rooms are spacious and comfortable for families and the like. :) Customer Service is Excellent and a really important part of my stay. Overall, I give it a B+. :) Read moreGenuine Hotels.com guest review
Excellent hotel in every way! Kids loved the warm pool, happy hour drinks and snacks and super breakfast buffet!Genuine Hotels.com guest review
"Clean and comfortable room"
The room was comfortable and clean, and very, very spacious. Well equipped for a business traveler or a family vacation. I love the amenities at Embassy Suites hotels: evening reception with hot appetizers and drinks, and a full hot breakfast are added bonuses. Dinner at the restaurant at this hotel was a bit pricy but delicious. The service I received […] from the hostess and waiter were excellent! Read moreGenuine Hotels.com guest review
"Great staff - great amenities"
I grew up an Embassy Brat, as my mom worked there for years (Tukwila WA location). I LOVE that they still do comp bar after all of these years, and provide the best comp breakfast ever! Erin the bartender was amazing and hilarious. The cute Hispanic girl during comp bar was great and funny. And all other staff were great, except front desk guy who […] was a little confusing in his sentence delivery. The hot tub felt about 85 degrees, but as soon as we complained they had a tech fix it. Once it was up to temp, it was enjoyable. No kids in pool after 10pm rule needs major enforcing, so that was a bummer. Bedding is that white cloud plush bedding that we all love about good hotels. Great toiletries; crab tree and Evelyn = no parabens!! Good job embassy for shopping for non-cancerous chemicals in your self care products! Anywho, definitely had a great time after the STP. As always, keep going "The Embassy Way!" Read moreGenuine Hotels.com guest review
This hotel was just what I needed after a long drive. I was able to check in early and the customer service was amazing. The rooms were huge and the little extras (light snacks and refreshments in the evening and complimentary made to order omelettes in the morning) made this a perfect place to stay.Genuine Hotels.com guest review
"Excellent value hotel"
Excellent value hotel with Excellent breakfast and comfortable room next to the mall.Genuine Hotels.com guest review
"Love this hotel."
Great location. Great room. Great breakfast.Genuine Hotels.com guest review
"2nd sta just as great"
My kids love this hotel: long pool hours, 9 stories of glass elevators to ride and all you can eat bacon, what's not to love? For parents -- 2 room suite means you almost have a night away too! WiFi free (though it only worked in 1 of our rooms) and great customer service!!Genuine Hotels.com guest review
The rooms were nice and fairly clean. We were surprised that we couldn't hear our neighbors . Happy hour was nice, no one was obviously intoxicated and the breakfast buffet was nice. We would strongly recommend a stay here and will probably do a repeat stay ourselves.Genuine Hotels.com guest review
"Excellent value - breakfast starts too late"
We stayed with a travel softball team in town for a tournament. We try to stay in hotels that have a quality hot breakfast in the morning. Unfortunately, breakfast on Saturday and Sunday morning didn't start until 7:30 a.m. That's just too late for groups that need to be out the door early in the morning. So we ended up paying for a hot breakfast a […] the hotel but taking our kids to McDonald's because it was open at 7 a.m. I have run into similar situations at Marriotts, but they have always worked with us. The staff is there, the food is there, and they could always put out a tray of scrambled eggs for the folks who had to be out the door by 7 or 7:30. I made a similar request at Embassy Suites and they declined. I asked if we could take some hot food to go, and they said the food couldn't leave the premises. It's too bad, because everything else about the Embassy Suites is perfect for families traveling together - a huge step up from being packed into a tiny hotel room. Read moreGenuine Hotels.com guest review
"Excellent choice if attending Portland Blues Fest"
Convienant location slightly out of Portland and away from all the city congestion. Great breakfast and amenities.Genuine Hotels.com guest review
"Excellent Hotel!! Highly recommend!"
Excellent location and price! Walking distance to the mall and Cheesecake Factory. Free parking..a must in large cities, excellent buffet style breakfast, that is free also and worth a good penny. Rooms are spacious and clean, hotel is gorgeous inside with open concept. Great amenities, pool, gift shop, bar, service. I would highly recommend and would […] stay there again with my family. Read moreGenuine Hotels.com guest review
Great service, clean rooms, nice and quite... Great breakfastGenuine Hotels.com guest review
"great value for the price and good location"
Very convenient site for visiting the Zoo, parks, Portland. nice rooms, the breakfast was very good, but crowded- even though the dining area was large they were fully booked and it was hard to find seating --lines to wait in. the pool was always full and the parking lot too. We were very pleased with the rooms, clean, large, easy to locate. Nice reception […] area and good service from the staff. Read moreGenuine Hotels.com guest review
We were already familiar with the location and we chose the hotel for that reason but we were disappointed for what we got for the price. The pillows were HORRIBLE! If you use the pull out sofa for someone to sleep on, which we did, there are no heat/ac controls in the living room where the sofa is so the person on that room (my son) was extremely hot […] as it was 90 degrees outside but the AC didn't quite put out enough cool air to reach from the bedroom. The bathroom is poorly designed with the toilet paper roll 3 feet away from the toilet, literally, which makes for some awkward moments. The breakfast was extremely crowded and the lines were very long. The pool is much smaller than it looks in the picture and not very deep. Smaller children will like it but my teenagers quickly became bored with it. For what we spent, we could have stayed downtown and had a much better experience. We will not stay here again. Read moreGenuine Hotels.com guest review
"Good for business"
Location was perfect for me, OK pricing, nice to have evening reception, breakfast is great. Room is spacious - for 3-star this is all you might think of.Genuine Hotels.com guest review
"Will be coming back!"
Wonderful experience! I have Celiacs so it is difficult to travel. Not only was the staff awesome in everything to do with our stay but they also made above and beyond accommodations with my dietary needs. They even offered to get me gluten free bread! My entire family had a blast, every customer service person went above and beyond and was so much […] fun to deal with. This is now at the top of our list for a revisit! Read moreGenuine Hotels.com guest review
"Very nice, great value"
Enjoyed my stay. Very convenient location. Really couldn't ask for more from a hotel. Loved my bed and room. Would come back for sure.Genuine Hotels.com guest review
"Ample space, clean and comfortable room"
Great place to stay for this family of 5. Plenty of room for all in spacious suite. Clean and comfortable room, great breakfast each morning and managers reception each evening. Hotel feels secure, free parking, and just great overall!Genuine Hotels.com guest review
we had a large group of family staying in portland and this hotel was perfect. they even helped us accommodate a group gathering one evening. highly recommendGenuine Hotels.com guest review
"Great little perks...."
Wasn't expecting much and instead had a great stay! This hotel is very active inside. Breakfast was included and there was a managers reception (evening, 5:30-7:30pm) open to all with snacks (e.g. free food like nachos, fruit, drinks...and pay your own wine/alcohol). Seems that the pool was a hit... and room had a little living room area... that opened […] to the interior of the hotel which overlooked the dinning area... It is also walking distance to the Washington Square Mall. Very nice1 Read moreGenuine Expedia guest review
"It was just ok"
The hotel is out dated. Wasn't impressed. Food was nasty. Pool was ok. Sofa sleeper was terrible.Genuine Hotels.com guest review
Perfect Room, Great Service, Clean and very Family Friendly. Love Embassy SuitesGenuine Expedia guest review
"Best and happiest staff we have ever experienced."
We had an awesome five day stay. The staff in every position were incredible.Genuine Expedia guest review
"Nice suburban hotel"
This is a nice hotel, just a few miles outside of Portland. It is conveniently located close to a mall and restaurants. The hotel has a manager's reception nightly and a cooked to order breakfast. The staff is very helpful and friendly.Genuine Expedia guest review
"It was nice."
Pros: Good breakfast eggs/omelets made to order. Great staff, clean rooms, good location to shopping, pool/hot tub indoor. Free drinks for happy hour yes I said free drinks and I do mean alcohol. cons: pool fills up with kids, not enough elevators for the design one broke during my stay and had to wait over an hour to take my luggage down to my car […] . Read moreGenuine Hotels.com guest review
"good location for our planned activities"
Overnight stay only. no more time necessary. Good experienceGenuine Expedia guest review
"Great room, breakfast and friendly attentive staff"
I always love staying at the Homewood Suites. Very homey, very clean, and always comfortable beds.Genuine Hotels.com guest review
"Hotel staff was great!"
I recommend this hotel. Free food, tons of people showed up to the food banquets. Just loved it!Genuine Expedia guest review
This is an Awsome place to stay! Everything was Perfect! Excellent way to end our week long roadtrip vacation. And very nice breakfast was included with our stay, also. Thank You :)Genuine Expedia guest review
I was at the Embassy Suites in Tigard, Oregon from 23 - 28 May.Genuine Expedia guest review
Welcoming staff, very pet-friendly, great breakfast, 24 hour fitness center in good shape. Can't ask for much moreGenuine Expedia guest review
We had a couple issues with our wedding party but one thing I can say is service service service. They were great. Stay at this placeGenuine Hotels.com guest review
"excellent service and cooperation"
enjoyable - your staff made me feel at home with their attentativeness - location ideal for my purposes. thank youGenuine Hotels.com guest review
"loved the hotel!"
Very nice, we will come again.Genuine Hotels.com guest review
First time staying here. The service was excellent and location is great. It's obviously an older hotel and still has that feel. The time waiting for an elevator was painful. So many people and they ran very slow. Room was clean and bed was comfortable. Id stay here again but will probably look at other hotels around the area first. Parking was difficult […] as well. Not bad.... But.... Read moreGenuine Hotels.com guest review
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