"Expecting more for the price"
Room was good but beds could have been more comfortable. Also expecting a king size per online ordering, but got two queens which was in the fine print that they could be substituted. Downstairs bar was open but no bartender. Vending machines for water were out on every floor. No other option for bottled water even at service desk...tap water was awful. […] Parking was limited and small in the garage area. Although I cannot prove it, I suspect eating something tainted in the breakfast buffet. Overall, for the price, this experience fell short of expectations. Read moreGenuine Hotels.com guest review
"A little disappointed...."
The hotel was in a terrific location, but I did not enjoy my stay. When I see hotel and spa in the hotel's title I expect it to be relaxing. We were awakened at 7ish both days of our stay to housekeeping banging on doors down the hall and shouting housekeeping. They made approximately 3 rounds up and down the halls looking for rooms that were ready […] to clean. The first morning we were there a member of the housekeeping staff decided outside our room would be a great place to loudly verbally reprimand one of the other staff members. It was a highly unprofessional conversation and I felt bad for the poor girl that was getting scolded by a woman that was being so rude and unprofessional! I know it may seem petty but having the start of both days be so noisy and annoying on days I wanted to sleep in and enjoy my mini vacation ruined my whole stay. Read moreGenuine Hotels.com guest review
"Large and Spacious Rooms"
The hotel is good. The rooms are very large and spacious. It is easy to get to being on one end of downtown Fort Worth. The parking was $25 per night and breakfast was not included. This should be considered when choosing a place to stay.Genuine Expedia guest review
"Nice hotel & staff"
Everyone was very helpful... My only 2 complaints were (1) didn't get the king size bed we reserved. (2) room service in the morning was extremely slow, due to the fact they only had 1 lady working a booked hotel. She answered the phone, took my order, said would be 35-45 bc she was so busy. She called after that time and asked if we still wanted it […] since it had been so long. We did, and the food was delicious. The shuttle service is great!! It runs until 10:45pm but after that you can call their car service. We actually just walked about 6 blocks at the end of the night. Not a bad walk at all. Overall a nice hotel, very basic rooms, friendly helpful staff. Read moreGenuine Expedia guest review
"Hotel was just Ok"
My friend and I were so ready to get in the the hot tub but the hot tub wasn' t working. That was a BUMMERGenuine Expedia guest review
"having pictures of an indoor pool is nearly fraud"
the hotel itself is OK. But no hot tub or indoor pool even though the have pictures for it is just wrong. The only reason this hotel was picked was for the indoor pool for the kids which isn't there. The breakfast is expensive and you can do better walking a half mile to one of the diners in downtown FW. In fact if you are willing to walk a bit downtown […] is really the only thing that makes this hotel acceptable but there are other hotels that are better and closer to downtown. Read moreGenuine Hotels.com guest review
Rooms were spacious and clean, but big disappointment was NO refrigerator! That missing element will keep me from going back again! What did you do with your dinner left overs or drinks? Big disappointment !!!Genuine Hotels.com guest review
We really wanted a hotel with a hot tub, so picked this one (it has "spa" in its name). However, upon arrival, we found out that the pool and spa were closed. It would have been nice if we were given this information prior to booking. The info about the hotel specifically said hot tub. I would suggest updating this when any of your amenities are no […] longer available. That was quite disappointing. Then, I used the outlet on top of the hotel room's desk to charge my phone, only it didn't charge. I started looking around and found that the plug connected to the desk outlets was just laying on the floor, not plugged in to the wall anywhere. The lamp on the desk was also like this, not plugged in. However, the cords couldn't reach any outlets - they didn't even come close. And the desk was too heavy to move around to try to get it closer to a wall outlet. The advertised "free wi-fi" in the room also didn't work. Overall I was VERY disappointed in this hotel, as the features were NOT as advertised. If I would have known that, I would have booked a different hotel. Read moreGenuine Expedia guest review
"I was shocked dirty walls and comforters"
I had to wait for 30 min to get vallet parked .. The comforter on the beds had stains and a burn hole in a non smoking room.. My remote didnt work and it took two calls and 1 1/2 hours to get a new one. The walls had marks all over them and even a dirty hand print on the wall. The bath room was sooo small.. ( I took pictures of the filth) Not a place […] i would stay for that price ever again.. Read moreGenuine Expedia guest review
This was the most disappointing stay ever had to call security at 10pm 12mid night 2am 429am due to fights noise and over all bad service. They wanted to give me back my money but could NOT due to i booked it at exped??????cAN YOU GIVE ME MY MONEY?Genuine Expedia guest review
"BEWARE OF PARTIES!!"
I chose the hotel because it was within walking distance from the greyhound terminal. The staff was super friendly, accomodating and helpful. The guests. .. NOT so much. Between 3 weddings in less than 2 days and a few other xmas parties, the hotel had loud and drunk guests roaming the hallways/elevators every hour. Security was prompt and corteous […] and dealt with the issues. Too bad you can't fix stupid... Read moreGenuine Hotels.com guest review
"Don't stay here, it's not worth the money!!!"
The hotel was clean but every amenity was broken or barely working. The pool and hot tube were not working, everything in their gym was broken other than two treadmills, and they took our personal bathroom items that we brought with us. Noone seemed to know who would know where our property was and we still haven't received a call from anyone attempting […] to make it right. My fiance and i were very displeased with the experience that the Sheraton Hotel and Spa left us. Read moreGenuine Hotels.com guest review
"Convenient & Close to downtown"
Very nice hotel. There is a trolley that stops right in front of the hospital, that will take you to and from anywhere downtown. That was very nice. And it was also free! The only thing I wasn't satisfied with was the bed and the pillows. They were not very comfortable at all. I would stay here again, because it's cheaper than the other hotels in the […] area. Read moreGenuine Expedia guest review
Pool was closed which was the main reason I chose the location. Very disappointedGenuine Hotels.com guest review
I was woken up a few times at 3 am because I could hear every word, tv show, and toilet flush of the room next to me.Genuine Expedia guest review
Room was clean and beds very comfortable. Unfortunately there were a bunch of teenagers staying at the hotel on our floor and they started yellinging in the hall around 1 am and it lasted until after 4. Sleeping was impossible. There was not any supervision for the young people. This is something the hotel staff could not help. Earlier they had a event […] person on the floor but at that time there wasn't a staff member. I felt this was not something that would happen normally. Read moreGenuine Expedia guest review
Location was very good in Sundance Square, we booked 2 weeks ahead for a king size bed only to get 2 queen size beds. Talked to a staff on the counter and they claimed they're fully booked and no other rooms available. It would be a more pleasant trip if our request was granted!Genuine Hotels.com guest review
Pool and hot tub were closed. Everything else was goodGenuine Hotels.com guest review
"Doesn't look as nice as the pictures"
The hotel was ok, not that great. I upgraded to club level thinking I would get a nicer room, if that was the case, I wouldn't want to stay in the regular rooms... The one thing that was completely ridiculous was the $15 self-parking fee that I was charged. You could either valet or park in the back. If I valet, then I don't have a problem paying for […] that service, but self parking in the back should be included on the room fee or don't freakin charge!! Rooms weren't much different from staying in a la quinta or typical highway hotel. I just thought that staying downtown by sundance square would be a little step up from the norm.. Read moreGenuine Expedia guest review
"Nice Location for Downtown and Good Price"
Make sure you confirm your preferences. I wanted a non-smoking room with a king and we ended up with a smoking room with two queens. They corrected the room to a non-smoking but did not have a king. The hotel staff said Expedia did not share what type of room we requested. The hotel was a little loud due to parties and young drinking guests but a good […] price and convenient for downtown FW. Read moreGenuine Expedia guest review
Great!Genuine Hotels.com guest review
"Bad hotel, staff rude"
Asked for extra towels and blankets, they were out. Housekeeper came in the clean the room, and any loose change I had on the table she took it. Staff were very slow, never answered the front desk phone when called. Overall I will never stay again at a Sheraton.Genuine Expedia guest review
"Close to the locations we were there for"
The whole trip itself was awsome. The hotel itself was great and the staff couldn't be nicer and more accommodating ...the experience was the best ...the hotel location was great because it was close to town and not far from the football stadium and the other areas we visited ....I would go to the same hotel again and againGenuine Expedia guest review
"A hotel with character"
This is the second time I have stayed at this hotel, and it has always been a great experience. The staff was very helpful and accomodating. In our last stay we had asked to change room after we discovered that we accidently booked a wheel chair access room that did not have a tub, and they were kind enough to put us in another room without any problems. […] The location is more than a few blocks from sundance but you can get a ride on the Molly Trolley there for free and they pick you up at the front of the hotel, but the only thing is the trolley operates only until 11pm, otherwise if you miss the last trolley, you will find yourself doing a lot of walking to get back to the hotel. The hotel is a bit old, but they managed to decorate it where the "old" feel is quite charming and adds to the character of the hotel. It doesn't hurt that the rooms are big. Avoid the 3rd floor, otherwise your window view will be air conditioning units. We like the indoor pool, but wish it stayed open past 10pm. We also got free wifi in our room. Overall my stay was excellent and I highly recommend the hotel for families visiting Fort Worth. Read moreGenuine Expedia guest review
Such a great price for a HUGE room. Friendly staff and bar, the pizza is outstanding too. decent prices. I will stay here again!Genuine Hotels.com guest review
"Christmas in Sundance Square"
We only spend one night, but it was a very fun night. It was so convenient to walk to the Water Gardens, to Sundance Square for the Christmas Tree Lighting and then on Reatta's for dinner. After a fabulous dinner we walked back to the hotel and spent a fun time in the hotel bar. Wait staff was so nice and kept the drinks for my group coming to our satisfaction. […] A perfect night's sleep, some hot coffee in the morning, then back to reality. Will definitely come back. Read moreGenuine Expedia guest review
"Hotel in Downtown Ft. Worth"
The Sheraton Hotel and Spa was really nice. It was a nice view by the water gardens. The breakfast buffet at their restaurant was really good. They had good pizza and fruit at the breakfast buffet. The beds in the room was comfortable to sleep in. I also liked it that they provided the travel size shampoo, conditioner, shower gel, bath sponge, mouthwash, […] and body lotion. The people at the front desk and restaurant were really friendly and helpful. The pool and hot tub was really nice too. Read moreGenuine Expedia guest review
"Staff was excellent and ready to assist."
The toilet was the only problem we had. Once you flushed the toilet you had to wait a couple of minutes in order to flushed again. With a family of four well it took some getting use to. Other than that it was a good experience.Genuine Expedia guest review
Great stayGenuine Hotels.com guest review
"Nice place, but management problems"
To start, the room was advertised as having two queen beds. They were, in fact, full size so my husband and I were unable to sleep in the same bed. It took two calls to get housekeeping to make up our rooms. When they did, it was a good job, but they didn't replace items like toilet paper. I had to hunt some down. At $15 each for a buffet breakfast, […] I don't expect to have to look for staff to have coffee refilled or get my check. I never got a menu in case I wanted something different. There weren't any waitstaff to pay attention to guests as they walked in. I don't blame the staff, who were uniformly friendly and helpful, but the situation set up by management. Read moreGenuine Expedia guest review
"Awesome place to stay!"
The only bad thing about my stay was I only got to stay one night! The hotel staff was extremely nice and accommodating to me and my dog. The room was very clean and comfortable and I was able to sleep very well. The room service staff was also friendly and provided fast service. Nice location. Good walking distance to many attractions.Genuine Expedia guest review
This strikes me as an $89 per night room. I wouldn't pay any more than that.Genuine Hotels.com guest review
"Nice Hotel with great Hot Tub!"
Staff were great! They were nice and helpful when we needed information. Our room was very large and had a great view of the city. Everything was clean and the bed was very comfortable. One thing I love to do at hotels is enjoy the hot tub. They have a wonderful hot tub as it is large and hot. The only thing that went wrong for us is that it was mine […] and my wives 29 Anniversary and the guy that checked us in said he was send a complementary bottle of wine to our room....well glad I didn't hold my breath cause it never came. Read moreGenuine Expedia guest review
"Hotel was below average"
TV worked sporadically.stayed 2 days .tv still did not work. Parking wAs extremely high.restaurant would serve certain foods at certain times.overall for the price I payed it was a complete ripoff.hotel staff was not informative.Genuine Expedia guest review
The room lacks enough insulation to create any kind of a noise barrier to the hall. We could also hear the person in the next room using the rest room facilities. Also, each time the elevator went past our floor we could hear a beep from it. And there was a room between our room & the elevator. There was a hair on the shower wall that was at least 12 […] inches long and neither of us has any hairs longer than 3 inches so it would make you wonder how clean the room actually was. Also, the television would loose service about every 10 minutes. Overall it just wasn't our most pleasant experience. Read moreGenuine Expedia guest review
"Next to Law School"
The stay was a positive experience. The Sheraton is directly next door to the Texas A&M School of Law where my daughter is a student. It was very convenient for both of us for me to stay there.Genuine Hotels.com guest review
"5 star rated hotel needs to be downgraded"
One of the faucets on sink was missing a handle on the cold side in the bathroom. The only way you could get wash your hands without getting burned with hot water was by using the faucet in the bath tub. In addition I was not told that you had to pay $20.00 to park your car in their garage and no validation was available to get your money back. The […] stay in this hotel I feel was very unacceptable considering the high star rating of this hotel and the faucet not working correctly and the non-refundable parking. There was also no do not disturb signs that were visible for use and by not doing this a cleaning person walked in on us unexpected without knocking. Also they didn't supply us with enough towels even though we paid for 4 people to stay there and they should have known. Read moreGenuine Expedia guest review
We were close to everything we needed and it was a nice place to stay. Staff was very friendly and helpful. Rooms were nice and clean. We will stay there again.Genuine Hotels.com guest review
Enjoyed Ft. Worth Downtown and the Stockyards areaGenuine Hotels.com guest review
"Great location to convention center"
While the rooms were good, the WIFI was so bad/slow my frustration almost had me break my laptop. When I called to find a solution, there was no help other than saying that there were too many people on the wifi, and after explaining that even the wired internet was not working, they transferred me to a disconnected phone line. For business, most need […] at least reasonable access to the internet, and waiting minutes for pages to load, or receiving a timeout just isn't acceptable! Read moreGenuine Hotels.com guest review
It's nice....a little over priced. But it was close to where we were going and easy to get to.Genuine Hotels.com guest review
Very welcoming staff and eager to help suggest places to go and eat at, etc. Loved the hotel room - very clean and comfortable. Felt like home away from home.Genuine Hotels.com guest review
"Great Downtown Location"
Room was nice, clean, and comfortable. Staff was exceptionally nice. Very friendly, nobody on staff ever passed without speaking and offering to help. Whirlpool was nice and hot and the facility was nice. I would definitely stay there again.Genuine Expedia guest review
"Next to convention center"
Everyone here was extra accommodating...from the valet parking girl to the restaurant crews & bartender to being able to check in at 8 am! I was in Fort Worth for a business convention and the Sheraton was fantastic in every way, and a very good buy on expedia besides.Genuine Expedia guest review
"Best Value in Downtown Fort Worth"
Quick walk to lots of good bars and restaurants, comfortable beds, and great customer service. The rooms could use some updating but they were clean and quiet. We've stayed all over the area, and this is the best value for the money.Genuine Hotels.com guest review
"Nice Staff, Awful accommodations!"
The whole place seems to be unorganized and falling apart. My family and I had 2 rooms booked. We checked in and my room didn't even have electricity in some sockets, while the other room seemed to not have had housekeeping yet, or someone else was staying there!!! The entire place had a lovely facade, but when you looked closely it was in terrible […] condition. Don't be fooled by the Sheraton name. This was no better than a Holiday Inn Express. Read moreGenuine Expedia guest review
"not your typical Sheraton"
Hotel in desperate need of remodel. You must ask bellmen for help, restaurant not bussed & buffet empty. In the evening, if you want a drink, you have to go to restaurant as bar only has 3 wines & beer. Not enough valet to keep up with demand. Carpet stains in room. I could go on.... would not stay here againGenuine Hotels.com guest review
I was doing a trial and the room was comfortable for preparing the next day.Genuine Expedia guest review
"Convenient downtown location"
We were given a room right next to some type of work room where the staff were loud at midnight talking and could hear dishes and other noises rattling around. There wasn't very good sound proofing between rooms and we were just given a room with a bad location. Breakfast isn't provided which is fine, but no prices were given so took advantage of the […] buffet and surprised with a bill of $17.50 each, outrageously priced for the place. Read moreGenuine Expedia guest review
"OK, located close to the convention center"
This Sheraton Hotel and Spa is not one of the better ones in this chain. It is fine if you need to be close to the convention center, but the amenities are lacking. The wifi is slow and sporadic. Not enough elevators for the amount of floors and people they can book. The staff is fine, but not as congenial as I would expect for a hotel with room costs […] as expensive as they are. If you have another choice I would book another hotel. Read moreGenuine Hotels.com guest review
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