"Great location for Convention Center attendents"
It was great. Great Water Garden across the street, free shuttle took me everywhere I needed, and picked me up whenever I needed as well. Clean room, good food, good stay!Genuine Hotels.com guest review
I accidentally left a bag in the closet of the room we stayed in. I called the hotel as soon as I realized my mistake and the housekeeping staff was very accommodating and promptly retrieved my bag so I could come and pick it up. I was very grateful for their help in locating my bag.Genuine Expedia guest review
The hotel entrance was grand and the outside well kept. The room was clean, but old. The sheets and towels were thick, but the furniture in the room looked "used" overall. I get it, it's a hotel and the rooms are used by many people, but they need a bit of a makeover. There is an indoor pool which is…lacking. If you wish to feel you are swimming in […] a prison pool, this is the pool for you. It is rather dark and depressing. At least the water temperature was comfortable. The hotel bar was okay. It has a full bar, and the drinks are reasonable. There is a small bar located in the front of the hotel, and a larger bar toward the back with more seating and a better atmosphere. There was a very helpful and friendly concierge on duty every time I came in or out of the hotel and I was never kept waiting for the valet. The location is good-directly in down town Fort Worth, probably about ten minutes from the museum district, botanical gardens, water gardens and night life. Read moreGenuine Expedia guest review
This was a very unpleasant stay for me. Starting off with the worst: I've never heard louder air conditioners in my entire life. Any time the air conditioner in my room or the adjacent rooms turned on they made the loudest pulsating sounds that never failed to wake me up, especially since the noise actually vibrated the bed. A few of my colleagues stayed […] in the same hotel and they all complained of the same thing in their rooms. I got nearly no sleep thanks to this. On top of that the rooms are ugly, poorly decorated and designed, and had more of the feel of a hospital than a hotel (we actually came to nickname the hotel 'the hospital' while we were there. The beds were uncomfortable with very cheap sheets and blankets that would seem more at home in a motel 6, the bathroom configuration was very awkward with the door opening basically into the toilet and the toilet right up against the shower (and with no lid). The positives: the staff was friendly and accommodating, the location is great if you are there for the convention center, and the valet parking wasn't as exorbitantly priced as most city hotels. Bottom line: I will not stay here again. When I was booking my trip I thought that most of the hotels in Fort Worth were very expensive and thought I was getting a great deal, it turns out this place is just plain cheap. Read moreGenuine Hotels.com guest review
Good clean room, mediocre service. Didn't fill requests in a timely manner.Genuine Expedia guest review
"I was there for a medical conference"
Well the conference was at the Tarrrant County Convention center and at the Omni. So this was so close to both.Genuine Expedia guest review
"Train noise and no internet at night"
Non stop brake squealing from the trainyard that is next door means NO SLEEP. Hotel wireless works great, until people return from work and get online, then it is so overloaded you can't even load a webpage. Staff was great.Genuine Expedia guest review
We enjoyed our stay there at the hotel, service was exceptional. The only thing that we didn't like was the high cost of room service.Genuine Hotels.com guest review
The room was clean. Got a great deal for it. Quiet very quiet. Beds were fluffy, bathrooms were clean and TV was great. I liked that. We stayed on the top floor and the view was gorgeous at night. It was a great part of downtown, walking distance to shops etc....Free parking? Forget about it! 11 dollars to park in the back lot fenced in behind the hotel...uncovered […] mind you...I paid for the first night but I parked on the street for FREEEEEEEEEEEEE the other nights. Also...free breakfast...nada...you wont be getting that there. They had a restaurant and the prices were okay. I didn't eat there. There was a gift shop and little place where you could buy quick snack, but that was pricy.. OH and customer service was good. Nice people (front desk as well as valet...btw valet cost more ofcourse) .I wouldn't stay there again, but I would recommended it to people. Read moreGenuine Hotels.com guest review
"Good for business traveler"
Came for a confference. Was comfortable and pleasant. I wish i booked it directlly and not viaexpedia, would have saved me 50%.Genuine Expedia guest review
The train was very loud in the mornings, there's mold in the showers hair on my towel, you can here everything going on in the hall way with the door shut, the staff at the front desk were nice at first then got rude overall I'd rather stay at a Hilton! Our room service was the only friendly person!Genuine Expedia guest review
"Nice. Close to lots of activities and restaurants"
Nice hotel. Easy to get to. Close to lots of activities and restaurants. Right across the street from the water falls.Genuine Expedia guest review
"There should be NO SPA in there name!"
After 2 attempts for a massage the spa was a joke then my wife tried to get manicure and that was a fail also!! Only good thing was Steven in room service he made our vist WAY better!!Genuine Expedia guest review
Room was clean. Beds were very comfortable. The staff was very helpful. This the second time I have stayed there and will stay again.Genuine Expedia guest review
"Fort Worth weekend gettaway"
Ok for the discounted rate. Terrible condition. Other choices would have been better for sure.Genuine Hotels.com guest review
Booked 2rooms and had only 1car but we were still charged $20 per night for parking for each room. Not sure how they did that. Only got one parking ticket validated. Only had one vehicle.Genuine Hotels.com guest review
"Great Downtown Hotel"
Great hotel with onsite restaurant and bar. Room was clean and comfortable but very plain. Front desk staff was great but valet was very slow and disorganized.Genuine Expedia guest review
I'll never return. The staff is incompetentGenuine Hotels.com guest review
"It's getting renovated and it Needs It."
The first room in the south tower was Scary. It felt like a Cave, Really Low Ceilings with popcorn I just wanted shave off myself. Windows so Dirty I couldn't see out of them, and a sitting area so dark it was kind of creepy. They say they are doing a renovation, but you can't lift those ceilings. To me it's a Total Tear Down. The north tower was better, […] but Old. Windows still dirty (I don't like LAZY HOTEL OWENERS) Clean your Windows. The pool area was dark, the lobby was really cold even though it was 70 degrees outside - Oh and the people who work the front desk are Really Rude. My friend called me at the hotel and said it took 45mins to get through to me, he said they wouldn't anser the phone, one time they did anser they left him on hold for 15mins, he hung up and called back after Not being transferred, and they wouldn't anser Again. Very Rude Front Desk Staff, I heard a lot of customers arguing with the staff over the rooms. I understand they didn't want to move me, but I had to insist. Read moreGenuine Expedia guest review
"A little disappointed"
We were disappointed only in the fact that we didn't get the king room we thought we had reserved. Apparently if you use an internet booking agency instead of the hotel directly, they won't guarantee your room. The hotel is downtown but not close enough to anything to walk to, except the convention center.Genuine Hotels.com guest review
My husband and I were looking for an overnight romantic getaway that was close. The overall stay was ok. We were disappointed that the hot tub wasn't working as well as the shower head in our room was in real need of maintenance. I was expecting something nicer than what we received, since the overall rating for this hotel was high and at the one night […] rate. Read moreGenuine Hotels.com guest review
"Calgon did not take me away!"
I loved the service I received at the hotel. However, The main reason we stayed at the hotel was for the indoor pool and hot tub. The pool was actually hotter than the hot tub, which was disappointing. I hope that this gets fixed soon because alot of other customers were complaining as well. I ordered food to my room and by the time they came I was […] sleepy. The food was over priced, however it was good. My overall experience was good. I would still come back! - Thanks Read moreGenuine Hotels.com guest review
Didnt get the room, we requested and paid for plus we were told they didnt have any one available.Genuine Expedia guest review
"Close to water garden"
Seen it's better days. Went for feb 14th V day. Room not much for the price. The Valentine dinner was ok but not knock your socks off. For the price I was expecting French champagne not sparkling California wine. Only even floors had ice so I had to fight the elevator down one floor just for iceGenuine Expedia guest review
Most impressive, especially your staff! The Chef's food was excellent! He was friendly and acommadating to our circumstances! My dad had cornea eye transplant and it didn't go well, so we needed to stay a couple of days after his second Surgey. Due to the snow and icy conditions we were laid over an extra day! Your staff helped me in many ways! We even […] had to change rooms and they were fabulous! Alex works in the dinning room Buffett and she was so HELPFUL! Read moreGenuine Hotels.com guest review
"great location, excellent staff"
Had a wonderful stay. they put me in a room on 11th floor, then called and I needed to come back and change my room. They upgraded me and were so nice and helpful. I will stay at Sheraton more now. I used to always stay at Marriott.Genuine Hotels.com guest review
"Great one night stop"
A friend and I stayed here Jan. 25 for one night while visiting Texas Christian University. The location was great, the hotel was exceptionally clean and the service was quick and efficient. Even though the parking garage was full when we came back Saturday night, there was plenty of close parking behind the hotel.Genuine Hotels.com guest review
Perfect!! Very nice and convenient to convention center.Genuine Expedia guest review
Essence was terrible. She didn't even look up at us when we were trying to check in. We requested a cab for our dinner reservation and were told that we just need to wait outside. The night employees at the front desk were more friendly and offered us a complimentary breakfast after all that we had been through. I have been in the hospitality business […] for 3 years and was always taught to acknowledge every single guest that passes by. We did not receive this from the first girls at the front desk nor the lady working the coffee bar in the morning. I wouldn't choose to stay at this hotel again. Read moreGenuine Hotels.com guest review
I purchased a room for two nights through hotels.com. When I arrived at the Sheraton I was told that they had a room that had plumbing issues, a room that had no working ac and one room that might be available but they didn't know which one it was. We chose to make other plans.Genuine Hotels.com guest review
"Expecting more for the price"
Room was good but beds could have been more comfortable. Also expecting a king size per online ordering, but got two queens which was in the fine print that they could be substituted. Downstairs bar was open but no bartender. Vending machines for water were out on every floor. No other option for bottled water even at service desk...tap water was awful. […] Parking was limited and small in the garage area. Although I cannot prove it, I suspect eating something tainted in the breakfast buffet. Overall, for the price, this experience fell short of expectations. Read moreGenuine Hotels.com guest review
"A little disappointed...."
The hotel was in a terrific location, but I did not enjoy my stay. When I see hotel and spa in the hotel's title I expect it to be relaxing. We were awakened at 7ish both days of our stay to housekeeping banging on doors down the hall and shouting housekeeping. They made approximately 3 rounds up and down the halls looking for rooms that were ready […] to clean. The first morning we were there a member of the housekeeping staff decided outside our room would be a great place to loudly verbally reprimand one of the other staff members. It was a highly unprofessional conversation and I felt bad for the poor girl that was getting scolded by a woman that was being so rude and unprofessional! I know it may seem petty but having the start of both days be so noisy and annoying on days I wanted to sleep in and enjoy my mini vacation ruined my whole stay. Read moreGenuine Hotels.com guest review
"Large and Spacious Rooms"
The hotel is good. The rooms are very large and spacious. It is easy to get to being on one end of downtown Fort Worth. The parking was $25 per night and breakfast was not included. This should be considered when choosing a place to stay.Genuine Expedia guest review
"Nice hotel & staff"
Everyone was very helpful... My only 2 complaints were (1) didn't get the king size bed we reserved. (2) room service in the morning was extremely slow, due to the fact they only had 1 lady working a booked hotel. She answered the phone, took my order, said would be 35-45 bc she was so busy. She called after that time and asked if we still wanted it […] since it had been so long. We did, and the food was delicious. The shuttle service is great!! It runs until 10:45pm but after that you can call their car service. We actually just walked about 6 blocks at the end of the night. Not a bad walk at all. Overall a nice hotel, very basic rooms, friendly helpful staff. Read moreGenuine Expedia guest review
"Hotel was just Ok"
My friend and I were so ready to get in the the hot tub but the hot tub wasn' t working. That was a BUMMERGenuine Expedia guest review
"having pictures of an indoor pool is nearly fraud"
the hotel itself is OK. But no hot tub or indoor pool even though the have pictures for it is just wrong. The only reason this hotel was picked was for the indoor pool for the kids which isn't there. The breakfast is expensive and you can do better walking a half mile to one of the diners in downtown FW. In fact if you are willing to walk a bit downtown […] is really the only thing that makes this hotel acceptable but there are other hotels that are better and closer to downtown. Read moreGenuine Hotels.com guest review
Rooms were spacious and clean, but big disappointment was NO refrigerator! That missing element will keep me from going back again! What did you do with your dinner left overs or drinks? Big disappointment !!!Genuine Hotels.com guest review
We really wanted a hotel with a hot tub, so picked this one (it has "spa" in its name). However, upon arrival, we found out that the pool and spa were closed. It would have been nice if we were given this information prior to booking. The info about the hotel specifically said hot tub. I would suggest updating this when any of your amenities are no […] longer available. That was quite disappointing. Then, I used the outlet on top of the hotel room's desk to charge my phone, only it didn't charge. I started looking around and found that the plug connected to the desk outlets was just laying on the floor, not plugged in to the wall anywhere. The lamp on the desk was also like this, not plugged in. However, the cords couldn't reach any outlets - they didn't even come close. And the desk was too heavy to move around to try to get it closer to a wall outlet. The advertised "free wi-fi" in the room also didn't work. Overall I was VERY disappointed in this hotel, as the features were NOT as advertised. If I would have known that, I would have booked a different hotel. Read moreGenuine Expedia guest review
"I was shocked dirty walls and comforters"
I had to wait for 30 min to get vallet parked .. The comforter on the beds had stains and a burn hole in a non smoking room.. My remote didnt work and it took two calls and 1 1/2 hours to get a new one. The walls had marks all over them and even a dirty hand print on the wall. The bath room was sooo small.. ( I took pictures of the filth) Not a place […] i would stay for that price ever again.. Read moreGenuine Expedia guest review
This was the most disappointing stay ever had to call security at 10pm 12mid night 2am 429am due to fights noise and over all bad service. They wanted to give me back my money but could NOT due to i booked it at exped??????cAN YOU GIVE ME MY MONEY?Genuine Expedia guest review
"BEWARE OF PARTIES!!"
I chose the hotel because it was within walking distance from the greyhound terminal. The staff was super friendly, accomodating and helpful. The guests. .. NOT so much. Between 3 weddings in less than 2 days and a few other xmas parties, the hotel had loud and drunk guests roaming the hallways/elevators every hour. Security was prompt and corteous […] and dealt with the issues. Too bad you can't fix stupid... Read moreGenuine Hotels.com guest review
"Don't stay here, it's not worth the money!!!"
The hotel was clean but every amenity was broken or barely working. The pool and hot tube were not working, everything in their gym was broken other than two treadmills, and they took our personal bathroom items that we brought with us. Noone seemed to know who would know where our property was and we still haven't received a call from anyone attempting […] to make it right. My fiance and i were very displeased with the experience that the Sheraton Hotel and Spa left us. Read moreGenuine Hotels.com guest review
"Convenient & Close to downtown"
Very nice hotel. There is a trolley that stops right in front of the hospital, that will take you to and from anywhere downtown. That was very nice. And it was also free! The only thing I wasn't satisfied with was the bed and the pillows. They were not very comfortable at all. I would stay here again, because it's cheaper than the other hotels in the […] area. Read moreGenuine Expedia guest review
Pool was closed which was the main reason I chose the location. Very disappointedGenuine Hotels.com guest review
I was woken up a few times at 3 am because I could hear every word, tv show, and toilet flush of the room next to me.Genuine Expedia guest review
Room was clean and beds very comfortable. Unfortunately there were a bunch of teenagers staying at the hotel on our floor and they started yellinging in the hall around 1 am and it lasted until after 4. Sleeping was impossible. There was not any supervision for the young people. This is something the hotel staff could not help. Earlier they had a event […] person on the floor but at that time there wasn't a staff member. I felt this was not something that would happen normally. Read moreGenuine Expedia guest review
Location was very good in Sundance Square, we booked 2 weeks ahead for a king size bed only to get 2 queen size beds. Talked to a staff on the counter and they claimed they're fully booked and no other rooms available. It would be a more pleasant trip if our request was granted!Genuine Hotels.com guest review
Pool and hot tub were closed. Everything else was goodGenuine Hotels.com guest review
"Doesn't look as nice as the pictures"
The hotel was ok, not that great. I upgraded to club level thinking I would get a nicer room, if that was the case, I wouldn't want to stay in the regular rooms... The one thing that was completely ridiculous was the $15 self-parking fee that I was charged. You could either valet or park in the back. If I valet, then I don't have a problem paying for […] that service, but self parking in the back should be included on the room fee or don't freakin charge!! Rooms weren't much different from staying in a la quinta or typical highway hotel. I just thought that staying downtown by sundance square would be a little step up from the norm.. Read moreGenuine Expedia guest review
"Nice Location for Downtown and Good Price"
Make sure you confirm your preferences. I wanted a non-smoking room with a king and we ended up with a smoking room with two queens. They corrected the room to a non-smoking but did not have a king. The hotel staff said Expedia did not share what type of room we requested. The hotel was a little loud due to parties and young drinking guests but a good […] price and convenient for downtown FW. Read moreGenuine Expedia guest review
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