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This Fort Worth hotel is within one-quarter mile of the Fort Worth Water Gardens and the Fort Worth Convention Center. St. Patrick Cathedral is one-half mile away, and the Bass Performance Hall and Burnett Plaza are within a mile. The Sundance Square and the Fort Worth Stockyards are also within easy reach.
Sheraton Fort Worth Hotel and Spa has an indoor pool and spa tub, an 8,000-square-foot fitness center, and a full-service health spa and hair salon. This smoke-free hotel includes a restaurant. Room service is available 24 hours a day. Wireless Internet access is complimentary, and the hotel has a business center and 22,000 square feet of meeting space.
Guestrooms at Sheraton Fort Worth Hotel and Spa offer complimentary wireless Internet access and 32-inch flat-panel HDTVs with cable channels and pay movies. Guestrooms have coffee/tea makers and in-room safes, and bathrooms include hair dryers and Bliss bath amenities.
We had to wait an hour and a half until our room was ready. Check in was supposed to be at 3:30. One of the guys at the front desk was rude!Genuine Expedia guest review
Response by Sheraton Fort Worth Hotel and Spa Dear Eddie, Thank you very much for leaving a review of your stay with us. We do apologize that you had to wait for your room to be ready and that one of our desk agents was rude. We will follow up with our housekeeping and front desk management team to ensure that this situation will not happen in the future. Best Regards, Courtney Jones Wickersham
"Not to Sheraton Standards"
Reserved two rooms with breakfast included via Expedia. Got there late at night and the receptionist kept arguing with me that the Breakfast is not included and that I have to contact Expedia for reservation. Family was tired and I let it ride. When I came back I double checked my reservation and found out it was included and I was right. I also got […] an email from hotel manager and marketer (two individuals) to tell them about my experience. I told them about this issue and also send them my Expedia reservation hoping they make the problem right. No word back from them at all. wonder why do they send a follow up email knowing that they will never respond to people's requests and justifiable complaints. Read moreGenuine Expedia guest review
Response by Sheraton Fort Worth Hotel and Spa Dear Doc, We do apologize for the confusion regarding your reservation and hope that everything was resolved to your satisfaction. Please come and visit us again when your travels bring you back to Ft Worth. Best regards, Courtney Jones Wickersham
"Beautiful dowbtown view"
Staff was so friendly and room was in perfect condition.... which is hard to findGenuine Expedia guest review
"Great Downtown Fort Worth Location"
Stayed 1 night on business, very comfortable room and great price.Genuine Expedia guest review
"Only One Complaint"
Our room was nicely sized, beds comfortable, and atmosphere perfect for working overnight. My only complaint is the AC unit in our room did not properly cool the room or condition the air. Since the window could not be opened, this caused the air in our room to become stagnat leading to breathing complications (uncomfortable but survivable). Will definitely […] be staying there again. Also Lonnie hooked my Italian leather shoes up...made them look better than new! Read moreGenuine Hotels.com guest review
"good location in downtown fort worth"
ready room and clean on arrival -spacious rooms. pleasant stay would recommendGenuine Expedia guest review
very clean, and staff was very politeGenuine Hotels.com guest review
When I could get service it was great. Bartender and Bellhop fantastic. Short staffed on front desk. Phone goes unanswered also requested service for shuttle transportation 3 times. Had to walk back to hotel in high heat weather. Shuttle driver never received my messages. That was very disappointing. Otherwise nice visit.Genuine Hotels.com guest review
Went for a weekend get away with my son, celebrating both our birthdays. Hotel right across the street from the Ft Worth Water Gardens! Very inviting on a hot summer day! Had a room on the 10th floor with a nice view of the Gardens. Staff was very accommodating and friendly. Room was quiet with very comfortable beds. Starbucks coffee in the room was […] a nice touch! Read moreGenuine Expedia guest review
Great from check in to check out. Great friendly staff.Genuine Expedia guest review
"Great hotel !"
Great hotel would highly recommend staying here at any time. Booked at last minute and loved it ,Genuine Expedia guest review
"OK stay, but needs improvement."
Overall, the experience was ok at this location. My only concerns were that there was what seemed to be water damage on the exterior wall. There did not seem to be any molding, but it was not a pleasant sight to look at. My friends urged me not to complain and we closed the curtains during our stay to hide the stains. The location is not horrible and […] is accessible to business around the area by city transportation the easiest. The hotel claimed to have a shuttle, but they never showed up and we were left waiting for quite some time before using the city bus. Read moreGenuine Hotels.com guest review
"Had a good stay at the Sheraton!"
We enjoyed ourselves. The room was very nice and staff was very pleasant. The only minor complaint we had is they didn't come in and straighten the room while we were gone but we could have called room service and had the beds maid. I just like to come back to a nice tidy room. The location was great right by the Fort Water Gardens and blocks from Sundance […] Square. Price was very reasonable! Read moreGenuine Hotels.com guest review
"Old But Still Good"
The Sheraton is ideally located in the heart of town with easy access to freeways to Dallas, Arlington, and the FW Stockyards. It is in all ways an old style hotel that could use a makeover. The staff was tremendous. The room was more than adequate in terms of space but the old carpets had a very slight musty fragrance. The bathrooms were tiny and the […] toilets were eco-friendly which meant they couldn't do their work effectively. They gym was very nice. The coffee bar was good. Since we didn't spend lots of time in the room, most of the concerns didn't matter. But the old hotel needs a bit of renovation and upgrading. But, yes, I would still recommend it. Read moreGenuine Expedia guest review
"Easy access to many Fort Worth destinations"
The best thing about this hotel was its location, which is about a 10-minute drive to the museums/cultural district, as well as the Stockyards and Botanical Gardens.Genuine Hotels.com guest review
Booked last minute for only one night. Wasn't expecting too much based on price and some reviews, but was completely surprised. My room was in the north tower overlooking the Water Gardens....great view. Not sure about all rooms, but my room appeared to have been recently updated..... very nice and clen. With a simple request for a little later checkout, […] they gave me until 1 p.m....nice! All for at least $60-$80 less expensive than other comparable places downtown. Will stay again for sure. Read moreGenuine Hotels.com guest review
Response by Sheraton Fort Worth Hotel and Spa Dear Traveller, Thank you so much for your review. We are very glad that you enjoyed your stay with us. Please do come and visit again soon! Regards, Courtney Jones Wickersham
I was very dissappointed in the coordination aspect of the hotel. They didn't seem to have their stuff together. Showed at 1:00 pm NO clean rooms. Came back at 5 and there was a line and not any rooms available. Had to wait longer. valet team was backed up too. Sure the staff was nice and apologetic, but it seemed like it was one thing after anothe […] r. Read moreGenuine Hotels.com guest review
Response by Sheraton Fort Worth Hotel and Spa Dear GCB, We do apologize that you wdid not enjoy your stay with us. We do normally have rooms available at our check-in time of three PM, but unfortunately that weekend we did experience a large block of rooms that checked out late . This put our housekeeping department slightly behind that afternoon. We do hope that you will stay at the Sheraton whenever your travels bring you back to the area! Regards, Courtney Jones Wickersham
Overall we had a great time. The hotel staff was very friendly and the room service breakfast was delicious. We were dissapointed that the water temp of the pool (90) was warmer then the water temp in the whirlpool (80). The bartender was not very friendly and we found it hard to get a drink or a refill, and we were 2 out of 8 patrons in the bar. We […] enjoyed the ease of check in and check out and we loved the location next to the Water Gardens. I'm sure we will stay in this hotel again if we are in the area. Read moreGenuine Hotels.com guest review
"Awesome place right in the middle of downtown"
Great stay and in walking distance of the downtown nightlife.Genuine Expedia guest review
Clean and friendly. Lounge is so-soGenuine Hotels.com guest review
"Good, but not what I expected."
For the price I was surprised by the in room amenities. There was no fridge or microwave, but there was a coffee maker. My room was hot, the air conditioner did not work very well. However, the Spa was AMAZING! I went for a detox wrap and loved every minute of it. I may not stay at this hotel again, but I would definitely go to the sap!Genuine Hotels.com guest review
Loved it. Close to all sites we wanted to see.Genuine Hotels.com guest review
"great for a weekend get-away"
Once again, I was very pleased with my stay at the Sheraton. The facility was excellent and the staff was very friendly. TOTALLY happy with my experience!Genuine Hotels.com guest review
"Great get away"
We had a wonderful time for our anniversary. The staff was amazing and so helpful! Great location to downtown.Genuine Expedia guest review
"Great for a weekend getaway"
Room was very clean. Was a quick, last minute weekend getaway and had forgotten items at home. Staff was more than helpful in getting those items to the room.Genuine Expedia guest review
"Very nice hotel in Downtown"
Very comfortable room, hotel was very clean and attractive. The staff was very helpful and friendly, we would stay here again.Genuine Expedia guest review
Give the location to the convention center I expected better amenities and ambience. The big problem is room maintenance. The A/C operates with the sound of a freight train. Thus, sleeping is almost not an option. The breakfast dining room is terribly dark. Reading a newspaper is a challenge in such low light.Genuine Hotels.com guest review
Response by Sheraton Fort Worth Hotel and Spa Dear guest, Thank you very much for leaving a comment regarding your stay with us. We are sorry to hear that you did not enjoy your experience. Please know that we are looking into a different lighting scheme in our restaurant to make it a bit brighter in the mornings. We do hope that you will try us again when your travels bring you back into town. Best regards, Courtney Jones Wickersham
Good HotelGenuine Hotels.com guest review
"Nice hotel in Ft. Worth"
A little further from the downtown area than I wanted to be but the hotel itself was fairly quiet and the room was clean and nice. Our king room was very spacious but it didn't have a frig or microwave -not that we needed one. The car entrance to the hotel needs to be marked because it wasn't (maybe new outside paint job?) but the exit was but only […] by a small 'exit' cone set up. That made pulling into the place the first time confusing. Read moreGenuine Expedia guest review
"Great hotel, especially if traveling with your pet"
We had a very good experience. Everyone we encountered was very friendly and helpful. We took out little 6 pound teacup poodle and there was a nice grassy area to walk him, the manager even had a refrigerator delivered to our room so we could keep his dog food cold.Genuine Expedia guest review
"Hotel great , costly parking"
parking extremely expensive each TIME YOU wanted to leave the hotel. I will not stay there again.Genuine Expedia guest review
Response by Sheraton Fort Worth Hotel and Spa Dear Guest, Thank you for your review. We do offer several parking options at the hotel: self parking , valet and on-street metered parking. We do not charge each time you leave the hotel unless you had chosen to pay by the hour- which we do offer to accomodate those attending meetings and not staying at the hotel. We routinely monitor the parking prices for Fort Worth hotels to ensure that our prices remain competitive. As with most metropolitan cities, unfortunately space is at a premium and parking does command a small fee. We do hope to see you again in Fort Worth, Courtney Jones Wickersham Director of Revenue
"Close to convention center"
Hotel was close to convention center and very convenient.Genuine Expedia guest review
"Ft. Worth old lady"
Two nights at Sheration in downtown Ft. Worth, weather was wonderful. Have had better hotel experiences. Even though the hotel hold all the charm of an older hotel, it's lobby looks dark and dreary. Dark colums and tarazzo floors add to this. Breakfast buffet was almost unable to eat and expensive, $17 per person. All the other food seem to be the […] same, poor. Staff is just ok, not glad to have you as a guest, but your here. Fair rate but could improve many parts of the hotel. Read moreGenuine Expedia guest review
Response by Sheraton Fort Worth Hotel and Spa Dear Dan, Thank you so much for leaving a review from your recent stay with us. We are sorry that you did not enjoy your experience with us . Please know that we are continually seeking to improve our hotel and that we use all comments as a barometer of what we need to focus on. We will review your comments with our restaurant team and hope to see you if your travels bring you back to Ft Worth. Best Regards, Courtney Jones Wickersham
Really enjoyed it. Was a little disappointed we did not have a microwave or a fridge. But overall a nice place. We would stay there again.Genuine Hotels.com guest review
"Didn't have our room ready"
We checked in a few hours after check-in time and we get to our room and it was still dirty from the previous guests. Shocked, I called the front desk and they said they would send up new keys. Someone finally comes up and says, "here are your new keys." I ask, "ok - what do i do with these? what room is it? is it the same accomodations?" and she says, […] "yeah, you're good to go. is everything ok?" and i tell her, "no - the room was dirty and it hadn't been cleaned." she says she'll send up her manager - an hour goes by.. nothing. Read moreGenuine Hotels.com guest review
Response by Sheraton Fort Worth Hotel and Spa Dear traveller, Thank you for your response. We are sorry to hear that your room was not cleaned when you checked in and that there had been no follow up with the manager as indicated. We are researching this with our staff to find out what happened and to ensure that this does not happen in the future. We do hope that we see you again in Ft Worth! Best Regards, Courtney Jones Wickersham
dont know what was wrong with my previous reveiw - all I said was there was mildew growing in the bathroom, the sink front was badly damaged and they were stingy with the coffee and tea. Considering what we paid they could have been a bit more generous.Genuine Hotels.com guest review
Response by Sheraton Fort Worth Hotel and Spa Dear traveller, Thank you for leaving your comments regarding your stay with us. We are sorry to hear that there were some problems during your stay. We hope that our staff had been able to bring you more coffee and tea quickly when you had notified us that what was in your room was insufficient. We look forward to seeing you again when your travels bring you back to Ft Worth. Best Regards, Courtney Jones Wickersham
Very convenient to the convention center, but unless one is in town for a function there, the hotel is not convinient for much else. Not worth the money it costs to stay there.Genuine Hotels.com guest review
Great hotel but no early check in due to being fully booked or late check out. They didn't have the welcome doggy bags they advertise on their website for my little dog so we didn't get one.Genuine Expedia guest review
"Staff definitely did not want to be here/work here"
Staff was either really friendly or really rude/indifferent. Much of the staff definitely did not want to be there/work there and we could tell.Genuine Expedia guest review
1) Could not pour out liquid PREVIOUSLY left in coffee maker 2) Bathroom light bulb out 3) Bathroom toilet tissue holder 'crooked' 4) Bathroom shampoo / conditioner for ONLY ONE instead of two occupants 5) No refrigerator 6) Could not plug in hair dryer in room 7) In coffee shop paid $27. (GASP!) for 2 coffees (not very hot) and 2 pies (not very go […] od quality). Read moreGenuine Expedia guest review
Response by Sheraton Fort Worth Hotel and Spa Dear Karen, Thank you so much for responding to our survey- we do read, respond and care about the comments given us by our guests. We would like all stays to be successful and pleasant and we do apologize for the problems noted by you during your stay. We do check our rooms for proper cleanliness and amenities daily and we also respond quickly to our guests should anything in our rooms be less than satisfactory. We do apologize are following up directly with our housekeeping department to ensure that these items are not missed- we understand how frustrating this was for you. We do not provide refrigerators in our rooms as we have a full service restaurant as well as grab and go items. Should you require any items to be refrigerated, we would be happy to store them in the front desk refrigerator that we have for this purpose. Your loyalty to Sheraton, Starwood and particularly the Sheraton Ft Worth is important. We would love to welcome you back on your next trip to Fort Worth. Best Regards, Courtney Jones Wickersham
This was a convenience stay overnight before an event we were attending. The location was convenient, and close to downtown. The room had double queens and was had ample room - more on the large size on average for many hotels. I found that the bathroom was quite small, squeezing in to get in/out with the door position. The price may be fair, but really […] was more than I was looking to spend. Overall it was enjoyable for our needs, but didn't stay long enough to provide a more comprehensive review. Read moreGenuine Hotels.com guest review
"close to convention center"
EnjoyableGenuine Hotels.com guest review
"In downtown Fort Worth with shuttle to airport"
The location was great and it was what my girlfriend and I needed to get a good night rest before our flight the following day. We also chose this hotel because the yellow checkerboard shuttle was supposed to pick us up here to take us to the airport. Make sure if you're in the same situation to call the shuttle and make a reservation because even though […] they claim to make pick ups at the hotel they sometimes just drive through without stopping if its a slow day for them. The hotel was comfortable and clean. Just wish they had more sound proof walls so we didn't have to hear the guests next door flushing the toilet. Read moreGenuine Hotels.com guest review
"close to nothing the molly trolly"
the room was kept very clean at all times but the noise was loud something about the room was not right didn't no where the noise was coming from it sound like it was coming from the ventsGenuine Hotels.com guest review
"Overall great stay"
Great value! We stayed one Saturday and the front desk told us they were completely sold out but any request we had happened quickly! We stayed on the 10th floor so that was neat and quiet. We used the free shuttle and the driver was nice and efficient. Overall great hotel.Genuine Expedia guest review
"Superb hotel in downtown fort worth"
Very relaxing and comfortable room. Loved the water filled w lemon and lime slices in the lobby. Great snacks in lobby cafe -- awesome salads and sandwiches, drinks, sweets, coffee. Also hotel is rt next to Water Gardens. And its abt 5-10 min walk to the TRE/DART station which is what I needed to get to and fro DFW. Also, fort worth has free trolleys […] that run until 10 pm and one stops rt in front of the hotel. Lastly, wonderful coffee amenities in room. Hotel is just slightly outside the 'heart' of busy downtown fort worth but ure in the thick of things w a 5-10 min walk, or 2-3 min on trolley. Read moreGenuine Expedia guest review
"Not worth the price"
Pool and hot tub was the best part of the hotel. The room was horrible! Terribly outdated. Desk was made of wood and all scratched up. Curtain rod broke once I touched it. Maids were vacuuming at 5am. Bathroom was very small. Once we arrived they put us in the wrong room. Food and drinks were ridiculously overpriced.Genuine Hotels.com guest review
I expected more from the Sheraton. The gym was small and the weight machine was out of order. Some of the elevator buttons were out of order and the cleanup service did not provide trash bags for the trash bins. The real thorn was the automatic charge of parking to the room. I used street-side parking to avoid it but the hotel does not offer free parking […] to it's guests. Something to keep in mind when you budget your stay here. Read moreGenuine Hotels.com guest review
"Reasonable priced for location"
We enjoyed our stay and was the best hotel in downtown for your money.Genuine Hotels.com guest review
"Great service and location for convention"
The hotel is near convention center and a lovely walk through the water gardens to and from the meetings. There were problems, like late breakfast, safe didn't work, my roommate could not get in because they didn't put her name on list at my request, no fridge even tho they said there were when I called. BUT...when I spoke with hotel manager about all […] of the problems he deducted the breakfast, gave my roommate and I vouchers for breakfast buffet for the whole time we were there, and one night I came back to a lovely plate of mini pastries and bottle of nice wine with hand written personal note from chef. NOW THAT IS WHAT I CALL EXCELLENT CUSTOMER SERVICE. There is also free shuttle to and from local attractions, no need for taxi. It is clean, food is very good, the pool is warm and relaxing, very comfortable bed and friendly staff. GREAT EXPERIENCE!!!! Read moreGenuine Hotels.com guest review
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