Omni Jacksonville Hotel - Jacksonville 30.32546, -81.66165

This guest did not leave a comment.

This hotel was not a cheap deal, but we were very satisfied with both our room and the staff. Never having visited Jacksonville before we were not sure what to expect, and we were disappointed that the Jacksonville Landing was really just another mall. This would be fine for a business meeting or a convention. If I was vacationing in this area again, I would travel a few miles down the coast to St Augustine, which is more of a tourist area.

The Omni Jacksonville was by far the finest hotel at which we have ever stayed. The service, all aspects, was beyond our expectations, the room was beautifully furnished and even the food, both room service and Juliette's cafe in the hotel lobby, was above and beyond what we expected. We were attending a convention which was held at both the Omni and the convention center across the street, and I can't imagine a more well-coordinated effort!

This guest did not leave a comment.

Be prepared to pay extra for parking.

We enjoyed being walking distance to shops and restaurants overlooking the river. We had terribly noisy neighbors in our room, though, and had to get the front desk to quiet things down in the middle of the night. Pay or valet parking is also quite expensive.

Hotel was located in the center of everything. all resturants and night life was up and down the strip. All within walking distance. Hotel staff was great and the room was bueatiful. Highly recomend

The hotel staff extended their services to make sure I feel comfortable during my five nights, and for my return to the Omni hotel for two more nights after visiting in St. Augustine.

This guest did not leave a comment.

Great location. Flat sheet used as a bottom sheet on the bed was very small and continuously slid off. Need to invest in fitted sheets-this was quite annoying.

Stayed here twice. Convenient to downtown, Avondale and Riverside. Highly recommend.

I live in Jacksonville and took a night to myself. It was like being in a far wawy place as it was classy and elegant and yet friendly.

I took my 79 year old Aunt to have a night out. We stayed on the 4th floor where the pool was located and it was noisy all night. Also we called about not being able to watch a movie. We were told they would send someone and they never came. Front Desk staff was very very unfriendly.

This guest did not leave a comment.

We were greeted warmly and they even included our points toward the member club. We received an upgrade and the usual platinum service we always receive at the Omni.

This guest did not leave a comment.

This guest did not leave a comment.

We have stayed at the Omni many times in the past and chose it again recently because of its location to a venue. However, unlike previous times in the past our experience was less than satisfying. The water didn't drain properly in our hotel room, for some odd reason we only had one washcloth in the bathroom, and they stopped issuing phone books in the hotels rooms. We looked all over and couldn't find one and later found out from hotel staff that they no longer put phone books in the rooms because they are "going green". It seems a little silly not to have a no charge resource in the rooms for your out of town guests. Luckily we know the area pretty well and can get around but for those who are unfamiliar with the area it can be frustrating and confusing.

Very nice hotel, expected a little more for the price we paid, but all in all it was good. The men at doing the valet parking were very nice and courteous, and the front desk were very friendly and helpful. Would definatly recommend.

This guest did not leave a comment.

We chose the Omni because it was conveniently located just off I-95, and the price was certainly right. On arrival the staff were very friendly and helpful (upgraded us to an Executive Suite after we found out the shower in our room was still being repaired). We had a late dinner at the J-Bar. The food was fantastic and the bar staff great! All in all I have to say that this hotel far exceeded our expectations and we will stay there again the next time we are in Jacksonville.

This guest did not leave a comment.

This guest did not leave a comment.

Everything was perfect, except for the temperature of hotel lobby/bar/dining room. It was rather humid.

This guest did not leave a comment.

We enjoyed our stay at the Hotel. Everyone was very friendly and helpful. The Lobby was beautiful just breath~taking.

This guest did not leave a comment.

when we arrived at the omni hotel from our long drive, i was pleasantly surprised to see vallet parking and quite relieved! the hotel was beautiful, we were also pleasantly surprised to find out that there was room service ( which me and my children love). the room was beautiful, with a breathtaking view out our window. we also enjoyed the wonderful pool, and the chairs there were so comfortable one of my sons fell asleep in it! the entire staff was so pleasant and accommodating. it was a wonderful experience. my only problem is that no one could seem to give me proper directions to go over the bridge, so i got lost a lot! i would come back again and again to this hotel!

The only bad thing is they don't have any vending machines and room service cuts off at 11:30. Other than that it was a really great stay!!

This guest did not leave a comment.

Nice Hotel, Very good service.

This guest did not leave a comment.

This guest did not leave a comment.

This guest did not leave a comment.

Our dog was significantly heavier than the 25 lbs max for pets, however, the hotel didn't mind at all and everyone was very kind to our dog. It is comforting to find a nice hotel that accepts larger well-trained animals. We were very nervous when we arrived, but we had no problems. We will definitely sneak our dog back into this fine hotel.

Upon arrival the bathroom contained used body lotion which had a hair on it when you lifted the lid. We called the front desk and a new one was delivered. About 1/2 later I called as the tv remote did not work. They were going to call engineering. We left for the afternoon. Upon returning after dinner I went to use the mouthwash that was in the bathroom and it also had been previously opened--no seal. No other amenties like shower cap or any thing else. No facial soap. Then we went to bed to watch tv and the remote would not work. We again called the front desk and were told that they would have to send someone to reprogram it and it would take about 10 minutes to do that. By now we are tired and it is midnight and we just want to watch a little tv before going to sleep. Bad experience and would not return to any OMNI.

First, my husband and I were very comfortable in this hotel; our room was spacious, the handicap=accessible shower was exactly what we requested, we enjoyed the view (even from the 4th fl), and the pool area (which was under some repair) was inviting although it would have been better if the water was heated (as a result we didn't swim, although we had counted on doing so). The fitness equipment also was impressive, even though the area was modest in size. Also, very important, the staff were all very friendly and accomodating, quickly supplying us with whatever we noticed was missing. Our impression: The room had been very recently upgraded for handicap guest use, and it appeared that the room had been very hastily put into service, without a final detailing. Also the room cleaning staff seemed to change each day, so each day we noticed different items we had to ask for. Upon arrival we had to ask for an iron to go along with the room's ironing board, and a hair dryer. We noticed we had only one trash can by the desk and none in the bathroom. We noticed a loose tile on the recently tiled floor, and I fixed the toilet myself a couple of times so that it flushed/refilled properly. Next day we asked for coffee pack refills and the official guide to the hotel services. Then, I noticed make-up stains on several of the towels that were replaced during cleaning (I don't wear make-up), and there was a large stain on the carpet just by the bathroom in the entrance area (very unappetizing). Also there was a fine white powder on the door knobs and kick-board moldings that appeared to be the residue of wall-board or other construction. Also, we stayed 4 nights and never received another soap, shampoo etc. which was very surprising for a 4 star hotel. Again, the staff were wonderful to a person, smiling and attentive and we did enjoy our stay there. But, after each new "discovery" we had to joke about the lack of attention to important details.

I have stayed in just about every hotel in jacksonville and find that the Omni and it's staff are head and shoulders over the rest. They met each of my requests with a smile and a can-do additude that is refreshing anywhere these days. Location was perfect to my needs and all recommended services (towncars and resturants) were spot-on. This will be my new hotel in the jacksonville fla area. (p.s.) I have a "rewards membership" with another chain and will bypass their hotel in the area for the Omni.

My wife and I stayed at The Omni for our 1st anniversary. The hotel staff could not have been friendlier and more eager to help in my various "surprises" for my wife. Parking was easy, the check-in was quick and painless, and room was exquisite -- both in cleanliness and design. I'd absolutely recommend The Omni to anyone. The room was got was indeed pricey but I can honestly say the experience as a whole was worth the price.

excellent location, service, quality, room look and appeal

The Omni is a beautifully nad elegantly designed hotel. But a beautiful hotel wouldn't count for much without good staff. Every staff memeber we dealt with gave a little more than necessary to make our stay memorable.

This guest did not leave a comment.

There is nowhere to get anything to drink late night, except for room service. Very disappointing to pay $3.00 for an "8oz." soda, plus the charge for room service. It is not a kid friendly hotel. But, I will say some of the workers were very pleasant.

Not up to four star standards.Water and heating problems. Trash in room.Torn curtains.Dirty[not swept]carpets.

This guest did not leave a comment.

Excellent service, friendly staff. A beautiful hotel in a wonderful location.

We left a tip each day for the housekeeper, but one day, after a long day, we came back to the room at 8pm only to find the room had never been made up! We had to go to the front desk to let them know, as the housekeeping stated "I will see if I can get someone up there." For each of the following days we were there (a total of 4 days) the bed was made up, but no sundries were left, including the coffee! Finally, on our first night there, we called to see if we could get some laundry picked up and were told that someone would come up and get it in about 5 minutes. No one ever showed. We brought it down to the bell captain the next day (Tuesday) only to be told that they would not be able to get it back to us before Friday (the day we were leaving at 4am - so that was no good). We reminded them that they had the hotel promises one day service. We were told that they would try their best, and we did have it back by Wednesday night. The one bright spot was the barkeep, Vanessa....she was wonderful and played a big part in getting our room taken care of after we told her what was going on.

This guest did not leave a comment.

This guest did not leave a comment.

We stayed two nights while attending a Monday Night Football (Colts vs Jaguars) and the Hotel was very convientent for us. We drove to the hotel, they parked the car and we spend that night and the next day enjoying the riverfront area of Jacksonville. The breakfast buffet was just right. More than a value meal at the golden arches, but very well prepared and filing. There are nearby shops, places to eat and we used the water taxis to get to and return from the stadium. Staff was so helpful and pleasant. Room (1203) was clean and comfortable.