"Nice hotel, very friendly staff."
The Omni was nice, we enjoyed our stay. The best part was definitely the courteous friendly attitude of the staff.Genuine Hotels.com guest review
My stay was wonderful. The room was nice a clean the bed was very comfortable and the staff was very briefly friendly.Genuine Hotels.com guest review
A perfect stay from accommodations to service to location and accessibility. In addition, I am transgender and was treated with the utmost respect at all times.Genuine Expedia guest review
We stayed on a Sunday that the power was out for repairs for several hours, but they compensated by having a pool party. Kudos to themGenuine Hotels.com guest review
"Very nice hotel. Great stay. Incredible staff."
Great staff, very friendly and accommodating. Special thank you to the lady making omelets sunday and Monday mornings, (Daisy I believe) she was a sweetheart very professional and the food was simply delicious. Thanks for the stay. Will be back soon.Genuine Expedia guest review
"Paper thin walls"
I was really excited about staying in the Omni as previous stays at Omni Hotels had always exceeded my expectations. I was shocked at the fact that even walking to the hotel down the halls, you could hear everyone's conversations. At 1:22 in the morning, an intoxicated woman across the hall from us was having a very loud conversation about the book, […] Where the Red Fern Grows, with herself that literally made me feel like I was in a cheap hotel! I have a herd of kids and very rarely get to sleep in. So I was REALLY looking forward to actually sleeping in. At 9:15 in the morning, I had guest services knocking on my door to ask me if I used anything in my mini-bar. ????? At check in, I told them I didn't want a key to the mini bar so why would I have used anything in it??? And more importantly, WHY CAN'T YOU DO THAT ONCE I CHECK OUT???!!!!! I was completely irritated with that. Oh well. Won't be staying there again. Read moreGenuine Hotels.com guest review
"Excellent hotel directly across from Moran Theater"
Booked this for Jack White concert and wanted to be within walking distance. It could've been more convenient. Super nice accommodations, easy to get to, and a great price.Genuine Expedia guest review
"Friendly staff, clean facilities"
Overall excellent. Gift shop closes early but otherwise great.Genuine Hotels.com guest review
"Beautiful hotel, friendly staff"
My overall experience was an excellent one. I had a lovely view of the river, and the room was beautiful. Every interaction with hotel staff was a positive one, and I would highly recommend the hotel to anyone.Genuine Expedia guest review
Me and my family really enjoyed our stay at Omni hotel! The staff was excellent. The valet services were outstanding. I recommend this hotel to anyone. Will be staying here again!!Genuine Expedia guest review
"Bring your own pillow(s)!"
Service/staff was great. We were originally in an adjacent room, and could hear every conversation our "neighbors" were having. We presented the issue to front desk, and within 2 minutes, someone was at our door to help us carry our stuff to a new room down the hall. Very accommodating. To the bad...the bed was awful. Uncomfortable spring King bed, […] and the pillows are terrible. I didn't sleep well at all. Also, parking is in a lot next to the hotel, which is a minimum of $6, even if you're there for 10 minutes to check in. And $12 overnight. Not exactly a bargain. Just things to keep in mind. Wouldn't stay there again, but very friendly staff. Read moreGenuine Hotels.com guest review
"It was ok"
Hotel was ok it was nice. Water smelt like sulfur.. There was no microwave or fridge in the room.. Bottle of water was $5... Spent a lot on parking. Downtown sucked.. No nice places to eat, atleast the good chains like Ruth Chris or Cheesecake Factory had to use Gps in car to ride a long way to find the good shopping and good dinning... Next time I'll […] stay out by the airport for less money and a microwave, fridge, and a good free breakfast... Read moreGenuine Hotels.com guest review
"nice hotel in a nice nightlife area"
Loved everything about this hotel except housekeeping left much to be desired. Tub was not cleaned and dirty glasses were taken away but fresh glasses were not left. Location and knowledge of the staff was incredible as far as things to do and places to see.Genuine Hotels.com guest review
This hotel is located downtown and very close to all of the action. I was there for a church celebration and for rest. It was quiet and peaceful.Genuine Expedia guest review
"Omni in Jax"
A great hotel in a good location. Easy to park and near a choice of restaurants.Genuine Expedia guest review
Wish we could have gotten into the fridge in our room. I looked like it needed a key to get in. Otherwise the vallet was super friendly and everyone was super helpful and nice. Not alot to walk to around the hotel but it was a cute nice place to stay for the weekend. I would stay there again for sure!Genuine Hotels.com guest review
"next to The Landing"
We had a great time staying at the Omni. My wife and I have stayed there before and really enjoy the hotel. The only thing that we had an issue this time was a bunch of drunk people making racket. The staff took care of the problem and offered us free breakfast for the inconvenience.Genuine Hotels.com guest review
"Omni 2 night stay"
The hotel was very nice. Only complaints i have is there was no microwave in the room or refrigerator to use other than the mini bar that was fully stocked. Parking was also an issue because the hotel does not have a parking lot, you have to pay to park. But overall my stay was pretty good. I would definitely return again.Genuine Hotels.com guest review
"poor service/ rude staff"
Electrical plug did not work. Room was dirty empty liquor bottle from previous guest still in room They did not have a do not disturbe sign in the room to use. We had a late check out and 4 different hotel staff personal knocked on our door by 10:30 AM. None of them checked to see what our status was. Two knocked and before I could get out of bed they […] you there pass key to get in. They should have given us time to answer the door! House keeping became rude when I asked them if they had check to see if we checked out. Wanted to check mini bar even though we never had a key. The staff did not plan ahead.. I would never stay at a Omni hotel again. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
We stayed for my birthday bc we wanted to be close to downtown. It was perfect. The security guard was very nice. My friend and I (both early 20's) were going to the parking lot to smoke late in the night and he made sure we were not alone. Everyone was very friendly. The room was good and I was especially impressed by the handicap accessibly the hotel […] had even in the pool. Read moreGenuine Hotels.com guest review
"Business in downtown Jackaonville"
Nice hotel. Parking is awkward, but it is awkward in every large city. It is free on the streets of Jacksonville on weekends.Genuine Hotels.com guest review
"Too fancy for me"
4 words: Gold plated mirrored elevators.Genuine Hotels.com guest review
It was my birthday weekend, and they made sure everything went as planned.Genuine Expedia guest review
"Nice hotel near a family event"
Nice hotel. Beds were very small and outlets in bathroom not functional. Otherwise a decent hotel.Genuine Expedia guest review
"Great location and staff"
The Omni is very well located near the Jackson Landing (which is a total dud by the way) and in downtown Jacksonville. The entrance is very nice and the staff and their service are excellent. The room is nice but not great as the bathrooms is a little dated (especially they got to replace the bath-tub) and there is a lot of corridor noise meaning the […] space under the room entrance is not well situated. I had a nice view of the river from my room. A really good choice and with the pricing a great choice. Read moreGenuine Expedia guest review
"Central to everything down town."
Very nice and extremely clean hotel. Close to everything. The staff were very attentive and knowledgable.Genuine Expedia guest review
"Close to Business location"
The hotel was very nice and the staff was very professionalGenuine Hotels.com guest review
"Not as exciting as it seems"
I was so excited to go to this hotel and that ended quickly upon arrival. There is no free parking within the hotel. U have to valet or garage (expensive & if u leave u pay again). Although on sat/sun there is free parking in meters but there's only like 8 spots (good luck). CONS: No microwave/refrigerator. No free breakfast & the one offered is ridiculously […] expensive. Also very expensive food & drinks throughout hotel. In room bottled water they give u as a tease is 6 times a gas station price. No joke, crazy. Don't drink it and be careful small price tag. Mini bar snacks pricey too. Also there bed was a little mushy & thin walls so I had noise at 1am. PROS: late checkout, clean, big towels, strong shower head, nice pillows, nice pool, mini bar option, nice manager. Read moreGenuine Hotels.com guest review
"Veey nice and clean hotel"
Friendly Guest Services, Nice Vallet People, Just Was A Nice Well Suited HotelGenuine Expedia guest review
Location very convenient for our business needs. Staff very friendly and helpful.Genuine Hotels.com guest review
"Very nice stay"
The location is great, the hotel is very nice, the staff is incredibly friendly. We had a great stay and took advantage of the hotel and its room service over a long weekend.Genuine Hotels.com guest review
We decided to stay in Jacksonville for our annual couples trip. Great location, walking distance to the Landing. The hotel was very clean and the staff was awesome. The only negative is that there is not a microwave in the Hotel rooms. But other than that, we will stay again.Genuine Hotels.com guest review
"close to all must-see sights"
Cleanliness of room was not up to what we were used to, in that the restroom was improperly managed and cleaned which left a foul sour mildew smell over the whole stay.Genuine Hotels.com guest review
Great Hotel, Nice and Clean rooms, close to attractions, comfy bed, my only disappointment was there was no microwave or free continental breakfast buffet.Genuine Hotels.com guest review
excellent stay, hotel was very clean and staff was over the topGenuine Hotels.com guest review
I have never been to this area and have never stayed at an Omni Hotel before. I must say that the Hotel is very nice; the staff is very friendly and helpful; and the room was very clean and comfortable. The restaurant at the Jacksonville Omni was very good! The food was fabulous and the staff was on very friendly and attentive. I visited the gym as […] well. It was not a very large space, but it supplied me with enough equipment to get the job done. Read moreGenuine Expedia guest review
"Good hotel, bad water"
This is a nice hotel, but the water had a bad sulfur smell to it while taking showers, etc. This was the biggest problem with the hotel.Genuine Hotels.com guest review
"great hotel service and courteous staff"
I would recommend this hotel to others.Genuine Hotels.com guest review
"Very close to the landing"
The hotel service was great. Very friendly customer service reps. They greet you as soon as you walk in the door. Smile on their faces very eager to help in any way possible. The only down fall was the fact that because we stayed multiple days the house keeping staff did not feel the need to really clean our room so when we returned to the room only […] thing that had been done was the bed made up, they didn't take the trash did not change our glasses, and clean the way I felt it should have been done for a 5 star hotel. But once I called the staff stepped right in and clean my room the way it was suppose to be cleaned. But overall great rip will stay again. Read moreGenuine Hotels.com guest review
"Rainy days are FUN in downtown Jacksonville!"
Loved it, it was raining outside when we arrived and the front desk gave us umbrellas so we could enjoy walking along the river in the rain. had a great time!Genuine Hotels.com guest review
The service was great at this hotel. The front counter staff member was really nice and friendly. I would stay at this hotel again in the future.Genuine Expedia guest review
"Excellent hotel in the center of it all"
This was my first stay at an Omni hotel and because of my experience at Omni Jacksonville on 7/11-7/13 I will make every effort to choose Omni on my next vacation. The entire hotel staff was super, the front desk was awesome, very friendly and accomodating, they provided me with an umbrella for my stay since I forgot mine. The valet were attentive even […] with an event going on Friday and Saturday night and being swarmed with visitors, also, they were very helpful with directions each time I ventured out. The breakfast buffet is delicious, for dinner on Friday I had the grilled salmon, I think that was some of the best salmon I've have ever had and I recommend the smokey margherita, very tasty. My room was very comfortable, the bed was amazing, I like the perfect feel of firm yet soft, I slept very comfortably. Love the free in-room wifi. The location of the hotel is in downtown Jacksonville across the street from The Landing and the Riverfront, within blocks of the hotel is every major expressway that will take you to any other attraction in the area you would need to visit. I like cigars and found a nice place just 8 miles from the hotel, I love to shop and the St. Augustine outlets were just 25 minutes away down I-95 S and of course the beaches, just 30 minutes away from Jacksonville and Atlantic beaches. I found this location ideal if you want to do other things besides the beaches as I did. By the way this hotel does allows small family members, aka pets. Read moreGenuine Expedia guest review
"Stayed at this hotel for work"
Really nice hotel and great value. Enjoyed the restaurant.Genuine Expedia guest review
"Excellent downtown hotel"
Parking was an expensive extra, but hotel was excellent, and convenient to restaurants at Jacksonville Landing.Genuine Hotels.com guest review
the staff were excellent bedrooms were wonderful it was quiet service was greatGenuine Expedia guest review
"If it's not broken, don't fix it. Lesson Learned."
Im typically a creature of habit. I always stay at the Hyatt Regency, however I was persuaded to try the Omni. I was very disappointed with the "Executive Suite" accommodations for the price. From quality of facilities to cleanliness. Back to the Hyatt for me.Genuine Expedia guest review
Response by Omni Jacksonville Hotel We are disappointed to read that you were disappointed with your recent stay. We are about to embark on a renovation and hope you will give us a second opportunity to earn your business.
Great place friendly bartender !!Genuine Hotels.com guest review
"Great location but nothing special"
Room was ok but wouldn't classify as four star as the review states. Lobby very nice. Rooftop pool was ok, but there were NO umbrellas! It's Florida! Also did not empty cigarette butt containers around the pool during the four days I was there.Genuine Expedia guest review
"Fun Soccer Weekend"
Came into town for the US / Nigeria match the first weekend in June. We received a good room rate. Walking distance to the stadium. The staff were personable and helpful. The room was nice. The water pressure was great in the shower, although the water was brackish, which had more to do with being near the coast than the hotel. The breakfast buffet […] was tasty, if not on the pricey side. One thing to note: downtown shuts down on the weekend, with the exception of the tourist trap Landing. So there are very limited options for breakfast on a Saturday. All in all a good choice if you are coming into town for a game or business. I'd stay there again. Read moreGenuine Expedia guest review
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