"Friendliest and most helpful staff EVER!!!"
Enjoyed our stay very much. The room and amenities were great but the staff REALLY made our stay the best. Getting up there in age we often have trouble with opening bottles, packages etc. but the night we stayed, we couldn't manage to turn off the three table lamps in our room and had to call the front desk for help. I was instructed over the phone […] as to what to try but had no luck. NOT TO WORRY!!! I will send someone up! Sure enough, in less than 5 minutes a nice young man knocked on our door and proceeded to turn our lights off and wish us "Sweet Dreams". Ha. He was so courteous and efficient and showed us that they were the three way lights, so everytime the lights didn't go out on the first try, we were turning them back down. So silly but it made a good story for our friends. We couldn't have been treated better. Check-In, Room Service and Bell Man were great as well. Have never been treated to such wonderful customer service. :) Read moreGenuine Expedia guest review
Very good....Parking too expensive...Room very cleanGenuine Expedia guest review
"Good Room, Not great service"
We stayed for two nights at the Omni. We tried to check in at 2, and they said they'd call us. We came back at 3:15 and our room was still not ready. After the first night, the maids never cleaned our room. I was also charged a $52 fee that they are still investigating.Genuine Hotels.com guest review
"Great Location, very nice hotel"
I enjoyed my time at the Omni, only downer was the first room they put us into smelled like there was someone smoking in the bed next to you the whole time. We got in really late and exhausted so we stayed in the room the first night but the next morning requested a room change which they did with no issues. The pool area is a little disappointing but […] other than those two issues, very nice hotel. Read moreGenuine Hotels.com guest review
The staff was amazing. The room however had damp carpet, and holes in the bedding. Overall, I enjoyed the hotelGenuine Hotels.com guest review
We came in for a County Music Concert and loved the hotel and those who worked there.. really loved the spicy bloody marys! The only suggestion is they could use better T.P.!!Genuine Hotels.com guest review
Exactly what we were expecting, not disappointed at all. Rooms were clean, bathrooms were very clean. Rooms felt fresh and clean. Know that the hotel does not provide parking you will be paying fir your own.Genuine Hotels.com guest review
"Omni stay was nice"
Very nice hotel and location. The service was mostly good but we requested adjoining rooms and were told yes but we did not get them which was disappointing since we wanted them so the kids could go back and forth. But very nice hotel.Genuine Hotels.com guest review
"Nice hotel close to Everbank Field"
Staff friendly & helpful. Hotel was clean. Pool was great.Genuine Expedia guest review
"Good as usual"
Overnight in Jacksonville for the soccer match between USA and Nigeria. Have stayed at the Omni dozens of nights over the years. A long time ago this hotel had some problems (e.g. water pressure), but in recent years it has been great.Genuine Hotels.com guest review
"Very nice and comfortable get away"
My husband and I stayed here for our 1st year anniversary. The hotel is very clean and the staff is amazing! Everyone was so pleasant and helpful. Our experience was wonderful and we would stay there again. The reason why it was not a 5 is because our tub was a little clogged and we could not run the water hard or we would be standing in a bath full […] of water. Other than that, we loved everything. Read moreGenuine Expedia guest review
"Very comfortable bed and nice location"
The Omni is an older hotel but is well kept and very clean. It is right on the river and within walking distance of many shops and restaurants and several tourist attractions. The rooms are large and the beds and pillows are very comfortable. Our room had a good view of the river and Friendship Fountain. The TV is large and the channel selection is […] good as well. Everything appeared clean. The staff was friendly and helpful. I would definitely stay here again next time I travel to Jacksonville. Read moreGenuine Expedia guest review
"Dont order room service"
Called for a cheeseburger and soup. 1.5 hours later, had to calll back because the food hadnt come. When it did arrive 40.00 dollars mind you, there was no soup. When i called back (the same girl, answering phone and delivering food) she apologized and said they would take it off the bill. When i checked out the next day, it still appeared on my bill. […] Never again! Read moreGenuine Expedia guest review
Response by Omni Jacksonville Hotel Please accept our sincerest apologies for how your room service was handled. There is no excuse and we will follow up to see what happened and make sure the proper procedures are in place to prevent this from happening in the future. Thank you for your valuable feedback.
"Near Jacksonville Landing"
Nice hotel, friendly staff, clean comfortable room. 5 minute walk to Jacksonville Landing which has a friendly atmosphere. The only little negative problem was with the wifi charge. I thought I chose the free option, but I had a $14.95 charge. Front desk clerk happily credited my account when I told her.Genuine Hotels.com guest review
"convenient for my conference"
It was a good hotel. The staff was very friendly. The hotel is in downtown very close to Jacksonville Landing and very convenient. Rooms were clean.Genuine Hotels.com guest review
Excellent. Location was convenient for us to attend a festival event that was going on during memorial day weekend. Thank you for your service.Genuine Hotels.com guest review
"Jazz Festival Get Away"
Had a lovely time in this staycation to attend the annual Jacksonville Jazz Fest. The room was awesome and the staff was very helpful . The valets actually went to the car and got our stadium chairs and other picnic items to the bell station so that we would not be delayed. My only issue was that the hot water in the bathroom sink was not working. Otherwise […] a wonderful hotel which I would recommend Read moreGenuine Expedia guest review
"Not planning on staying here again"
room was dusty, bathroom not very.clean, it felt like i was staying at any.motel, i have no complains about the overall building and stsff but the most important part...the room, not happy atall for the price.i expected better!! Not coming backGenuine Expedia guest review
Response by Omni Jacksonville Hotel Thank you for your feedback and please accept our apologies that you were not satisfied with your room. We are excited to share that our rooms will be renovated later this year and we hope you will return to experience our new look.
"Over priced breakfast"
I enjoyed my stay at the Omni Hotel in Jacksonville. the staff, the room, everything was great but the breakfast was way overpriced. coming in at $18 for breakfast I think is just a bit overpriced. I can eat it in a nice restaurant and get a 12 ounce ribeye bake potato and a salad for the same amount of money.Genuine Expedia guest review
My stay was Excellent. I will stay again in the future if I'm ever in the area.Genuine Hotels.com guest review
"Quick Stay - Great Experience"
Quick stay at this hotel for a business trip, but was pleasantly surprised by the location, quality of the hotel, and level of customer service. Would stay here again!Genuine Hotels.com guest review
The room I resided in had a beautiful view and I was very please with the staff. They were very amiable.Genuine Hotels.com guest review
Stayed there since it was built in 80-'s Classic elegance updated. Quality. Easy to get to wonderful attractions at Landing and RIverside Arts Market on Saturday. Views spectacular from east, but nice on west as well.Genuine Expedia guest review
"Perfect except for 2 "wishes""
We thoroughly enjoyed our one night stay at the OMNI. The only things we wished for were "free" internet as is common for most hotels these days, and coffee in the room. Otherwise, the staff, the facility and everything was great!Genuine Expedia guest review
"Downtown hotel one block off river"
I stayed at this hotel because it was near my conference hotel. It's near the river and Jacksonville Landing. Hotel was clean with a decent amount of room. If you're looking for a view, choose elsewhere, but since I just needed a place to sleep, the hotel was clean, staff friendly, and good location.Genuine Expedia guest review
The hotel was beautiful, yet I was a bit concerned about the parking. I didn't like having to pay especially because there was an event going on downtown. I also would have liked continental breakfast but that was bad planning on my end.Genuine Hotels.com guest review
The stay was fine. The walls are thin though. I felt like the guys next door were sharing my room! Despite the fact I paid on Hotels.com, the hotel still charged me for the rooms. I tried settling it onsite but that didn't work. I've spent 2 days trying to settle the matter over the phone. Just frustrating.Genuine Hotels.com guest review
"better have change for tipping and valet"
The hotel was clean and staff friendly. My biggest complaint is that you are all but forced to pay for valet parking. The only parking is either a lot or garage that charges every time you come and go or valet that costs 20 a night plus tips. Also there are no carts avaliable for you to use without the bellhop whom also must be tipped.Genuine Hotels.com guest review
Very nice!Genuine Hotels.com guest review
"Nice Hotel with excellent staff"
Parking lot fee's make the cost of the stay $10 to $20 more per day though.Genuine Hotels.com guest review
"Great stay in Jacksonville"
The stay was great! Very comfortable hotel, close to restaurants and venues. Room service was excellent.Genuine Hotels.com guest review
"awesome location, friendly staff"
The hotel and room were clean and well appointed. However, the mattress was way too soft and worn out. I felt like I was climbing out of a hole in the middle of the bed all night long. Very friendly and helpful staff, but I was disappointed in the "city/partial river view," that I paid extra for as an upgrade. I wonder what the view from the standard […] rate room would have looked like. We were facing an ugly rooftop and could barely see the river unless we were up against the window looking right. Read moreGenuine Hotels.com guest review
"Omni Hotel Jacksonville Florida"
The hotel overall was alright. The rooms would be better if they had a microwave and/or a mini fridge. There is also no parking for this hotel, so you have to pay about $20.00/day for parking anywhere near the hotel.Genuine Hotels.com guest review
"Nice & comfortable hotel."
Hotel staff was very helpful. The bartender, Deb, was very nice and attentive. great service.Genuine Expedia guest review
"Great location to spread out families in JAX"
I usually stay at the airport hotels in JAX because of the price and proximity to my immediate family - children and grandkids, but this stay (Easter weekend) I had relatives from other areas staying with relatives who already live in Jacksonville in for the weekend, so I decided to stay in the downtown area which would be in range of everyone. I had […] awonderful experience starting from the greeters and valet personnel, to the front desk and then the Bellman who asked if there was anything else I needed before he left. Everyone was very courteous and concentrated on me. That was refreshing for a change. The room was great - maybe a tad dated - but had all the amenities that I needed and asked for. The bathroom was spotless with adequate towels and extra items like soap, hair and body shampoo, mouthwash, etc. I especially liked the spray starch for clothing when ironing my pants and business and church shirts. The exercise room was clean and had adequate towels and water (and disposable drinking cups). I loved my view of downtown Jacksonville also. Read moreGenuine Expedia guest review
Was very impressedGenuine Hotels.com guest review
It was very nice. The bar and dining area downstairs was convinient, and made for great company. No complaints.Genuine Hotels.com guest review
No complaints about this hotel. Very nice lobby and rooms, well decorated and luxurious. Everyone was very nice. Loved it!Genuine Hotels.com guest review
"not so high end, disgusting."
The entrance to hotel was nice, bellhops everywhere, and everyone nice. Checking in was polite and easy. When I got to room I took pictures of the DISGUSTING VENT which means you DID NOT change the filter. The DISGUSTING stains on the carpet and on the bag for the hair drier were horrifying and the fact that the toilet was clean but the shower and tub […] were NOT (water rings in tub). The mirror for bathroom had been wiped down, but not with cleaner, ONE CAN SEE THE STREAKS AND TRASH ON THE GLASS. The counter by the outside windows was NASTY like someone had done nasty things and left it there, the coffee table had finger prints all over the glass and the remote for tv literally had grossness crusting on it. I assure you I WILL NOT be back there, for any reason whatsoever. To make it better, the sunday we checked out there was a 5K race downtown. LOUDSPEAKERS AT 8am.....WE CAN HEAR THEM IN THE ROOMS!!!!! Not only that, they had the ENTIRETY of the front of the hotel blocked off so you could only go one way and the exit for interstate is WITHIN EYE SHOT....but told by JAX PD that "you can get to 95, just not from here". I don't like your hotel or your garbage talking police. This was a BAD EXPERIENCE WITH YOUR CITY AND YOUR HOTEL. SERIOUSLY, DO NOT RENT. Read moreGenuine Hotels.com guest review
"dont pay extra for waterfront view"
Hotel accommodations were good, had to sit on windowsill for water view. Even though the view would be partial at best due to proximity to the river, we were in the middle of the building so I would not count that as river view. Service was very slow in all aspects, maybe understaffed? If I pass thru there again I will choose a different hotel.Genuine Hotels.com guest review
"Top notch...great place to stay"
Concierge staff was extremely pleasant. Room was clean, safe and quiet. Very comfortable bed. Enjoyed the pool and fitness center.Genuine Expedia guest review
"IN Downtown Jacksonville"
Right in the heart of downtown, walking distance to The Landings, restaurants and entertainmentGenuine Expedia guest review
"Short overnight trip."
It was very nice. I'd stay again. The price, the location, the service....everything was great.Genuine Expedia guest review
"near The Landing and Times Union Center."
Very pleasant and helpful staff. Attractive setting.Genuine Expedia guest review
They have just completed the renovations of the bar and restaurant area. I have always found that the service slow. They always seem to be away from the bar and you have to look for service people. They could do better.Genuine Hotels.com guest review
"Great place to stay!!!"
Fabulous stay! Staff was friendly and very helpful! Also in walking distance of the landing! Would def. recommend!Genuine Expedia guest review
My first time in Jacksonville and this was a great location for my conference. But the surrounding neighborhood is totally dead in the evening. Difficult to get a cab for the return trip after dinner.Genuine Hotels.com guest review
The staff was very friendly but the room was not as comfortable as expected. The bed was hard, the ceiling had a hole around the sprinkler the walls were thin and I heard everything in the next room. Unfortunately the room amenities were not replenished so I was stuck with decaf coffee the second morning.Genuine Expedia guest review
Response by Omni Jacksonville Hotel Thank you for staying with us recently and posting about your experience. We have had our team address the guest room issues and coach our staff regarding replenishing amenities every day. Thank you for the compliments, we will certainly share them with the staff.
"Quick Stay For Show"
Wanted to stay near the theater, which worked out well, as it was pouring. First time I've ever stayed here & gotten a room with a view of the river. That too was nice. The room was big with a king bed & flat panel big tv. Nice size bathroom. Nice decor in calming neutrals. There are no balconies here, but the views can be pretty special. Room service […] was great when I finally was able to get through. I think it was just too many people all coming back at the same time & ordering at the same time. Once I got through, my meal was delivered in less than 1/2 hr. & was perfectly cooked. It had a minibar, but at least it wasn't the kind that charge you as soon as you open the door, so I was able to keep my water & leftovers cold. I cannot for the life of me understand how every 2 star hotel in the country can accommodate you with a microfridge, but the so called 4 star ones can't! What's up with that?? So other than the fact that I can't have my coffee smoking hot, it was a pretty good stay! Read moreGenuine Expedia guest review
"Offical Marathon Hotel, made the run complete"
Top notice staff. Needed a little first aid after the Marathon, less than 5 min.s after a call seeking some band aides and antiseptic there was a knock on the door and I had what I needed. Very comfortable and very friendly.Genuine Expedia guest review
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