"Great service, clean, nice business hotel"
The rates were good for a downtown, business hotel. It wasn't particularly close walking distance-wise to anything we wanted to dine at but it was easy enough by cab to reach a number of places. The rooftop pool was okay with a nice view of all the pretty surrounding high rises. The service was what blew us away. Everyone was super accommodating and […] friendly. We got room service breakfast by the pool and it was great! The bar was nice with good drinks and even the lunch we had at the hotel restaurant was tasty. Read moreGenuine Hotels.com guest review
My husband hated the beds and pillows - he thought they were too hard, but I thought they were perfect. The room was comfortable and fairly baby-proof (we brought our 3 year old and 1 year old). I wanted a hotel with a pool, and they had a decent pool, but no one restocked the used pool towels (we went down around 6PM) so we had to use our room towels. […] However, I called the desk and got more towels very quickly. The hotel restaurant is insanely expensive, but the Jacksonville Landing is literally about 100 yards away with plenty of food options. The valet parking is also expensive, but I thought it was worth the expense. If you don't valet park, you'll have to go get your own vehicle out of the adjacent parking garage (with small children, that's pretty much a not-gonna-happen). The wifi is also an extra charge. I would say overall, there's not really any difference between the Omni and any other decent 3 or 4 star hotel as far as room size and cleanliness. The Omni's customer service can't be beat though - by far the nicest, quickest service I've ever gotten in a hotel. We probably won't stay at the Omni again, but only because of all the extra charges as far as parking, wifi, and food options (no free breakfast). Read moreGenuine Hotels.com guest review
Overall my stay was excellent and i will likely stay again. Staff was great and every need was met.Genuine Hotels.com guest review
Staff was friendly from valet to checkin desk to room staff - all enjoyable!Genuine Expedia guest review
"One night stay"
We were there for just one night but got there early and they switched me from the original room that I booked to an equivalent one so that we could immediately check in. Loved the fact that there was no wait and no line to check in even though it was apparently a busy weekend of wedding parties. The hotel looked and smelled very clean and each staff […] member I spoke to was more than friendly and helpful. Very good overall experience. I have stayed here before and I am sure I will stay here again in the future! Read moreGenuine Expedia guest review
We went to Jackdonville for the Jazz Festival. The Omni was in the center if it all! The hotel was immaculate - the staff was exceptional! The entire experience was terrific and we will definitely stay there again. The room was extremely clean and well-appointed. The staff was do helpful. I was looking hit somewhere to shop to put together a romantic […] picnic basket. They not only helped me locate somewhere to go but provided me with a map on how to get there and called to ensure that I had gotten what I needed. Read moreGenuine Hotels.com guest review
My husband and I booked a room last minute to watch the fireworks at The Landing! The room was nice, staff was great and the hotel was clean. Valet was super quick....seamless check in and check out! We will definitely be doing this again next year...it's nice to be able to walk across the street to your room and not have to worry about traffic, et […] c. Read moreGenuine Hotels.com guest review
My husband and and I decided to stay at the Omni because of its proximity to the Times Union Theatre and the landing. We arrived the day before July 4th for a concert. We just had to walk across the street to get to the concert, so location was perfect. Now, back to the hotel. Parking was not free whether you do valet or garage. The lobby and restaurants […] inside hotel were in awesome condition and decorated nicely. The staff was courteous and very helpful. Elevators were super fast and clean. The room was decent enough, but not worth the price. The bathroom definitely needed updating. I didn't feel comfortable using it. Overall, great location but in need of bathroom renovation. Read moreGenuine Expedia guest review
"Lovely city hotel"
Very accomodating staff! It was a brief but lovely stay.Genuine Expedia guest review
The Omni front desk staff was friendly, and more than accomodating. They went that extra mile to ensure we enjoyed our stay. I'm heading back next week for a second stay with them.Genuine Hotels.com guest review
"we checked out 30 min later"
We checked out 30 min later after checking in as the room was not what we had booked and they didn't have beds for our 2 children. They gave us a king bed and offered 1 roll out bed. Where was my other child going to sleep. On the floor, I think notGenuine Hotels.com guest review
"Great hotel, great staff"
Great hotel!Genuine Hotels.com guest review
"stuck in the elevator but had a good time"
Great location, very friendly staff. Got stuck in the elevator for 5 minutes but engineers reacted quickly to get it going again. The room was nice, but the $5 bottle of water was a little over the top. The carpet was stained in one area and needed to be cleaned. White socks got dirty quickly after walking across the floor.Genuine Hotels.com guest review
We really enjoyed our stay at the Omni In Jacksonville,FL. The staff was very friendly and helpful. The rooms were clean and very comfortable. I will be returning in the future.Genuine Hotels.com guest review
This hotel is conveniently located, well maintained, and comfortable, if a bit dated. Valet service is pricey - not a good alternative - but service was outstanding. Service in the bar and restaurant was mediocre. I'd stay there again.Genuine Hotels.com guest review
I will have to say, the only thing I didn't like about the hotel. Is the fact that they don't have a parking-lot.Genuine Hotels.com guest review
"great business hotel"
excellent easy check in and valet experience. bar and restaurant have happy hour and good sorted menu. I'd like them to offer a Reisling by the glass but hey ya can't win em all.Genuine Hotels.com guest review
"One day weekend stay:)"
At the last minute, I decided to get away for the weekend. I di't have a dogsitter so I had to bring him along. I looked on expedia for a pet friendly hotel with nice amenities. Omni hotel in Jacksonville FL met all my needs and wants. I will stay there again and highly recommend the Omni OVER all others near the Jacksonville Landings.Genuine Expedia guest review
I really enjoyed my stay at the Omni and the staff was very niceGenuine Hotels.com guest review
The Omni was a last minute blessing. It's a gorgeous hotel with an amazing view. It's staff was very inviting, a home away from home feeling. I highly recommend it.Genuine Expedia guest review
"I have to say it..."
I usually stay at another hotel that is right on the river. I've done so, regularly for 4 years. But after visiting the Omni Jacksonville Hotel, I may have to change my loyalties. The other hotel has newer and nicer updates, but the SERVICE @ the Omni Jacksonville is amazing. I felt like a STAR! I was certainly not prepared for the attentiveness and […] proactive nature of their staff. KUDOS!! Read moreGenuine Hotels.com guest review
"Best time ever!!!"
This has became one of my favorite hotel to stay in, I have travel to Jacksonville a few times and I'll tell my Assistant to book a room at this hotel. I tell every one who's visiting Jacksonville FL, to Stay at the Omni Hotel.Genuine Hotels.com guest review
"Really nice place"
Really enjoyed the hotel accommodations--beautifully decorated, super comfy bed, perfect interior atmosphere. Don't know if it was the particular weekend that we went, but the neighborhood surrounding the hotel was very rowdy, not very pleasant if you want a chill weekend downtown. I'd definitely recommend the hotel though. Super great service & beautiful […] accommodations. Read moreGenuine Hotels.com guest review
"NOT A HAPPY CUSTOMER"
1. PLUMBING PROBLEMS (TOILET&TUB) 2. NO BACKUP TOILET PAPER 3. NO MICROWAVE 4. ALLOWED LG. DOGS IN HOTEL THAT HAS A RESTURANT IN IT NOT TO MENTION PEOPLE THAT DON'T LIKE DOGS.. 5. ELAVATORS DID NOT WORK ALOT OF THE TIMES HAD TO CALL DOWN TO FRONT DESK WE ARE THE 14TH FLOOR AND ANOTHER GUESS SAID SHE WAS STUCK IN THE ELEVATOR FOR AWHILE 6. HAVE TO PAY […] $10 OR $20 A DAY FOR PARKING ON TOP OF THE HIGH PRICE FOR THE HOTEL 7. THEY ADVERTISE PREMIUM PILLOW TOP BEDS THE BED WAS A PILLOW TOP BUT VERY HARD. 8. NEEDED TO IRON OUR CLOTHES BUT IRON WAS CHEAP SO IT DID NOT STEAM OR GET HOT ASKED FOR ANOTHER IT WAS THE SAME WAY. SO I GUESS YOU CAN SAY WE ARE NOT VERY SATISFIED CUSTOMERS. TO SPEND THAT KIND OF MONEY PER NIGHT I EXPECT MORE. THE MGR. DID COMP VALET FOR EACH DAY AND A MOVIE BUT IT COST US $400.00 TO STAY THERE Read moreGenuine Hotels.com guest review
Be prepared to pay for the hotel twice. Even though you've already payed through an Internet site, at a discounted rate, they will charge your credit/debit card the full amount of the hotel and hold that money for about two days.Genuine Hotels.com guest review
Was perfect and my kids loved the free book bags full of games they received at check in. Couldn't asked for a more perfect location to the river and dinner choices. We walked 2 blocks and were in the mist of it all. Thanks PGenuine Expedia guest review
"Fun at Jacksonville Landing"
Hotel was conveniently located across the street from Jacksonville landing. Staff were very friendly and professional. Room was clean, comfortable, and spacious. My husband and I enjoyed being able to walk across the street to the Jacksonville Landing. Great food and entertainment.Genuine Expedia guest review
"I wish all hotels were this great!"
I have never stayed in a hotel where the staff was so kind and courteous. The hotel and the rooms were extremely clean. I ask for extra things such as a refrigerator, glasses and towels and within 5 minutes I had all of those things. I'm extremely pleased to have stayed at this hotel. Whenever I go to Jacksonville you can bet your bottom dollar I'll […] be staying at the Omni hotel. Read moreGenuine Hotels.com guest review
An older hotel, but wonderfully maintained. Tricky to find entrance which is a bit hidden among downtown buildings and one way streets.Genuine Hotels.com guest review
Check in was easy everyone was helpful and quick to get us taken care of , we will be back!Genuine Expedia guest review
Clean. Friendly staff. Only negative charged 14.95 for wifi without notice.Genuine Hotels.com guest review
"Excellt Hotel for a weekend getaway"
The Hotel was hard to find with our GPS System. However we called the hote;l and the very supportive staff gave us directions form our location. The Hotel was close to the water front and public transportation. We would like to see a menue for their "in hotel" fine dining resturant place in the hotel roonGenuine Expedia guest review
"Good food, friendly people, nice rooms"
It's a nice step up over most non luxury hotels. Everybody was nice, the food in the restarunt/bar was delicious (for breakfast and lunch) and the hopitality staff knows the city and sent us to great places. The internet sucks and they know it. Nothing the staff at the hotel can do about it however. Next time I'm in Jacksonville I'm at the Omni.Genuine Hotels.com guest review
My over all experience with the Omni was great the only problem that we had was an issue with parking. They don't let you know that if you park in the parking lot in front of the hotel you will have to pay $10.00 and each and everytime you leave the parking lot it will be $10.00 each time.Genuine Expedia guest review
"Near jax landing"
We found the staff to be very courteous. Hotel overall is an excellent choice, the location alone is a plus. It is in walking distance of restaurants, shopping,and museums. There was a problem with our room, but we were offered another room and a bellman came to move us, and very apologetic.Genuine Hotels.com guest review
"Convenient location for Jacksonville attractions"
The staff was extremely friendly and helpful. The location was in walking distance, as well as a short train/rail ride to all of the downtown Jacksonville attractions that we visited.Genuine Hotels.com guest review
Three cousins showed up in Jacksonville for a get together. The hotel was very responsive to adjoining rooms. They actually got it. the room was very clean and well appointed. the beds amazingly comfortable. The only "complaint" was that it was difficult to use the bathroom because the door, when open just barely cleared the facility. One usually does […] close the door, but the bathroom was small and the door seemed to ALWAYS be in the way. Otherwise great hotel, the carpark staff were most accommodating and the bellman sent the van to take us to a restaurant across the river. The hotel is in the financial district, so there is a walk, but also the water shuttle is mere steps from the hotel. Read moreGenuine Hotels.com guest review
"Excellent Location to downtown"
I did not receive the service that is indicative of most Omni hotels. We did not get the correct beverages delivered to our room two nights straight. We ran out of toliet paper after the first night with no extra roll available in the room. It took 35 minutes for the delivery of toliet paper. We had a knock on our door from housekeeping and honor bar […] ck even with the privacy do not disturb hanging from our door. I was charged an honor bar charge after being told at check out that my advance payment left me with a zero balance. How can you be charged a fee from locked honor bar when you decline the key for access from the first night throughout the entire stay? Read moreGenuine Hotels.com guest review
My stay at the Jacksonville Omni was Ok. Upon arriving the rooms were clean, but our bathroom had a broken toilet which moved and a stopped up tub which was brought to the attention of the staff, but never repaired. The parking was also a nightmare as it was very expensive given that we were there for 4 days. I suggested that they lower their parking […] fees for major events as this can be very expensive for low budget. Read moreGenuine Hotels.com guest review
"All That Jazz"
I had a great stay at the OMNI Hotel It served as the co-host venue for the Jacksonville Jazz Festival and was the ideal location for attendance to all the events. The accommodations were excellent and the service was first rate.Genuine Hotels.com guest review
"Great Location to Landing"
Top of the line room. Great bar in the hotel. Walking distance to The Landing.Genuine Hotels.com guest review
"Great hotel/location for Jazz Festival."
Beautiful hotel, excellent downtown location. Staff very friendly and helpful.Genuine Expedia guest review
"Ladies Weekend Away"
We booked two rooms at the hotel and were given very good views with adjoining rooms. This is very unusual as hotels don't seem to get if you want two rooms you probably at least want them on the same floor. The hotel is well appointed, the staff friendly and I cannot say enough about the bellmen and car attendants. They went out of their way to drive […] us across the river to a hotel we were interested in visiting. However, their signage leaves a little to be desired. The only marking visible is the OMNI sign on the top of the hotel itself. Very difficult to see when you are on a local street and there was a sign for the café on the 10th floor but the only thing on the 10th floor were sleeping rooms. Read moreGenuine Hotels.com guest review
"Great for business travel"
I had a very enjoyable stay- I was here for 2 nights while in town for work and had an excellent experience. I came in very late from meetings during my first night and I was pleased with the option of late night room service- I travel frequently and often miss usual hotel dinner time due to long hours at work so this was great. I also appreciated that […] Omni gives its reward program members plenty of perks even without having accumulated any prior stays- the free internet/free coffee were greatly appreciated. I chose to park in the lot directly across from the hotel and found this to be a convenient and inexpensive parking option. Overall a great stay- will definitely book again next time I'm in Jacksonville. Read moreGenuine Hotels.com guest review
"Walking distance to places we were going."
Had a good stay. Hotel staff very helpful and pleasant.Genuine Hotels.com guest review
It was Ok! My sink was stopped up, but the staff fixed it in a timely manner! My overall stay was alright.Genuine Expedia guest review
What an amazing staff. We asked them to share with us their favorite hangouts so that we could get a locals take on the area. Every placed they suggested was just wonderful. We had such a good time that we are looking forward to our next stay with you. We loved upgrading to a Gold Memebership and having hot coffee delievered to our room every morning. […] What a lovely touch!! I would encourage our friends to stay with you! Read moreGenuine Hotels.com guest review
"Great for the Price"
The hotel was great . They held my bags while I ran a 5k across the street then when I finished the race. I was allowed to check in early which was a Godsend. The room was clean, and had a great view of the parking lot. I had to search for the coffee/tea tray and then find a plug to plug it into. I will stay again if I run 2 races in one day.Genuine Hotels.com guest review
"Very convenient location"
Great as always!Genuine Hotels.com guest review
"Great Service and Location"
The hotel was advertised as "within walking distance" of the event I was attending, which isn't a lie...but it's a long walk. Not a walk you want to take after being on your feet all day long. That is my only complaint! The hotel service and cleanliness was outstanding. I would stay there again.Genuine Hotels.com guest review
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