All hotels in Jacksonville, Florida, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here245 Water St, Jacksonville, FL, 32202, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 627 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.1
4.0 / 5Excellent
"Start of a great vacation"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Checked in day before a cruise and it was a start to a great time. Hotel staff friendly, room very nice, and food was good.
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2014
Doyle
US
4.0 / 5Excellent
"Great one night stay!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed on the floor with a family that had a lot of children; which wasn't the problem. The problem was that they allowed them to run in the hallway until 3 am. Also, they ask you to sign up for the rewards program which promises you a lower rate on the internet, but I was disallowed to the credit because i booked through a third party.The downstairs restaurant's atmosphere was great, the food was so, so, wouldn't rush back although the service was above par!
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Mary
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Can't wait to get back everyone one was real nice enjoyed our stay
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent night in JAX!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent hotel, excellent neighborhood! Too short stay! Next time I will stay a few days.
Genuine Hotels.com guest review
1 night family trip Dec 18, 2014
Ernesto
US
4.0 / 5Excellent
"Amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The only odd thing about this room was that, for the size and style, I could not open the refrigerator and there was no microwave in the room. So for a 3 night stay, I could not keep leftovers.
Genuine Hotels.com guest review
3 night business trip Dec 12, 2014
A Traveler
US
2.0 / 5Fair
"THE FAKE 2 STAR HOTEL"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The reception area is with lack of luxury. Employees are nice and friendly, but for the price, the lack of free parking, the dirthy bathroom,simple room ammenities; noisy room, bold view to a bridge; it is not worth more than 70 per night. There is internet access for 15 dollars a day. no free lobby internet. Complete dissapointment !
Genuine Expedia guest review
Other trip Dec 20, 2014
carlos
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay, only a short walk to Jacksonville Landing
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
Ed
US
5.0 / 5Outstanding
"Weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was an excellent addition to our weekend getaway.
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Very satisfied Texans fans..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service. Would recommend this hotel. Distance to the Landing was a plus. Only issue we had was our coffee maker was dirty, seemed like someone put lemon slices inside the machine, and it was left like that for quite sometime. Other than that, the stay was perfect. Next time in town, will definitely stay here.
Genuine Hotels.com guest review
2 night trip with friends Dec 6, 2014
A Traveler
US
4.0 / 5Excellent
"Across from the Bus Station"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I was in town for the Hunter Hayes concert and my only way of getting there was the Greyhound bus station which the Omni is right across from so I could walk. The hotel made me feel like Kevin from Home Alone 2 when he checks in to the really nice hotel in New York. The Omni was really nice and very close to my method of transportation. I almost did not stay here as the price was a little high for my taste but I was able to make it work with the hidden hotels discount!
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
4.0 / 5Excellent
"Good price, great stay!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff was very friendly and very helpful.
Genuine Hotels.com guest review
1 night business trip Dec 5, 2014
BRIAN
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a great everything was closed by and the hotel was beautiful the stuff was sweet and nice.
Genuine Hotels.com guest review
2 night romance trip Dec 4, 2014
Carolyn
US
5.0 / 5Outstanding
"Jacksonville Sales opportunites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A business trip to Jacksonville. The hotel was minutes from our appointments. A plus was the Jacksonville Waterfront complex with numerous excellent eating and fun businesses.
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
Gerald
US
5.0 / 5Outstanding
"Great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy to get to. $10 parking in lot next door. Close to bars, restaurants, local shops. Easy walk to football. Great price.
Genuine Expedia guest review
Other trip Dec 4, 2014
Cliff
US
3.0 / 5Good
"Considering the price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My wife placed a pair of gold ear rings in her bag on purpose, out of site. When we returned from going to see our favorite football team the ear rings were gone. Someone had to have gone into the bag directly go get them. Not very happy at all about this.
Genuine Expedia guest review
Other trip Dec 2, 2014
Chris
US
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good central location. Nice restaurant, great food but a little pricey. Clean room. Great staff.
Genuine Expedia guest review
Other trip Dec 2, 2014
KC
US
3.0 / 5Good
"Okay rate"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
showers nasty. Pillows not good at all. Don't think I will stay here anymore
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"nice location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was great. Clean room, room service was good. Friendly and careful staff. Valet parking would be better thing to do because parking ticket cost more
Genuine Expedia guest review
Other trip Nov 30, 2014
Christie
US
5.0 / 5Outstanding
"one good time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean and comfortable..
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2014
damon
US
4.0 / 5Excellent
"Very convenient location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed my stay, for the most part staff were very friendly and helpful...Facility is beautiful inside and clean. Room was very nice for the price but first appeared that maybe no one had stayed in there for a while. Was very dusty and pillows smelt really old. Once I reported the issue with front desk they complied immediately, replaced my pillow and did a double check and all was well. Head of housekeeping stopped by and apologized, introduced herself and was very friendly. Also 2 other managers called my room to make sure situation was rectified. I was very please with their follow up and concerned. Very professional.... I had bought fruit and medicine that required refridgerating but ended up throwing alot away because the only refridgerator was the mini bar and it was locked. I wasn't interested in anything in the mini bar and was disappointed that it was the only refridgerator available AND LOCKED. However, I was able to make due with some things by putting medicine in ice bucket provided.
Genuine Expedia guest review
Other trip Nov 25, 2014
Solo
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful staff, great room. Highly recommend. Wish I could have stayed longer
Genuine Expedia guest review
Other trip Nov 24, 2014
Carla
US
3.0 / 5Good
"That "old smell ""
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Looks ok but there is a horrible smell that it cannot get rid of.. I've stayed here in the past and this is what I always remember
Genuine Hotels.com guest review
1 night family trip Nov 14, 2014
A Traveler
US
2.0 / 5Fair
"Very average"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Just average
Genuine Hotels.com guest review
2 night family trip Nov 7, 2014
kevin
US
5.0 / 5Outstanding
"typical 4 star. you know what you're getting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a last minute booking for a single night in town. Everything was great except that the internet service and parking are fee based.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
Rick
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great staff,somewhat "old"and worn appearance.central location for accessing sites around Jacksonville.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel, overpriced but quality food, excellent customer service.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Nice staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice staff
Genuine Hotels.com guest review
2 night trip with friends Oct 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice hotel, staff was great
Genuine Hotels.com guest review
1 night romance trip Oct 19, 2014
A Traveler
US
4.0 / 5Excellent
"room and staff great"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Wow nice place to stay wright downtown across from river walk. room was nice clean staff nice helpful. Ringo star played across the street awesome venue. Alice Cooper stayed there same nights as we were there to see him and Mötley crue.
Genuine Hotels.com guest review
2 night business trip Oct 18, 2014
todd
US
5.0 / 5Outstanding
"OMNI JAX WAS A GRETA HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel. Just remember to put your "Privacy Please" sign on the door, or the cleaning crew will wake you up at 830am!! I didn't check out the facilities this trip, but I will this weekend when I stay there again!
Genuine Hotels.com guest review
1 night romance trip Oct 19, 2014
Roger
US
5.0 / 5Outstanding
"Great place to stay in JAX"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was extremely courteous and helpful! The hotel is beautiful and well situated and the food was good too!
Genuine Expedia guest review
Other trip Oct 20, 2014
Bob
US
5.0 / 5Outstanding
"wonderful vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful time right across from the Riverwalk! Beautiful pool!
Genuine Hotels.com guest review
1 night family trip Oct 10, 2014
Kathryn
US
5.0 / 5Outstanding
"Definitely stay again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were in town for a concert. The staff was very friendly and the hotel was beautiful. Great deal for $169 a night. Also, the hotel was so close to everything!
Genuine Hotels.com guest review
2 night romance trip Oct 10, 2014
Ian
US
2.0 / 5Fair
"Long wait for a reserved room"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had an hour and half wait for our room! We had plans for the evening and needed our room to get ready. The hotel apologized with a few free drinks at the tiny bar area. The room was pleasant enough but not special enough to make up for the long wait for our room.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Good for Business Meetings- Easy in and out"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Hotel is very clean and well appointed. Staff is extremely friendly and attentive. If there is one "knock" it's the $20.00 per day parking. Otherwise, it's a very nice hotel with a nice location.
Genuine Hotels.com guest review
5 night trip Oct 1, 2014
Jim
US
5.0 / 5Outstanding
"We loved Deb in the J Bar!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Deb was the best bar tender we have ever experienced!! We would come back just for her:).
Genuine Expedia guest review
Other trip Oct 9, 2014
A Traveler
US
5.0 / 5Outstanding
"AWESOME HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Top notch hotel would definitely recommend and re-visit!!
Genuine Hotels.com guest review
1 night romance trip Oct 5, 2014
kristina
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love this hotel, the staffs was very polite, I can't complain.
Genuine Hotels.com guest review
4 night business trip Oct 2, 2014
Zoraida
US
5.0 / 5Outstanding
"Best hotel in downtown Jacksonville"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, great restaurant in the hotel, decent gym and pool and executive room had a great view, was spacious and comfortable. Got a great night's sleep for a business meeting the next day. Would definitely return.
Genuine Hotels.com guest review
1 night business trip Sep 30, 2014
A Traveler
US
3.0 / 5Good
"needs improvement"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
At first they could not find our reservation because Hotels.Com messed up the names on the reservation and the confirmation number was not correct. Then there was a used dirty towel in the bathroom. The front desk person was snobby and he judged me.
Genuine Hotels.com guest review
1 night trip with friends Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Confort+"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We always enjoy our stay. The lounge has been redone and is quiet and comfortable.
Genuine Hotels.com guest review
1 night trip with friends Sep 27, 2014
edward
US
4.0 / 5Excellent
"Nice hotel, very friendly staff."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Omni was nice, we enjoyed our stay. The best part was definitely the courteous friendly attitude of the staff.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Our stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was wonderful. The room was nice a clean the bed was very comfortable and the staff was very briefly friendly.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
Christian
US
5.0 / 5Outstanding
"Perfect stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A perfect stay from accommodations to service to location and accessibility. In addition, I am transgender and was treated with the utmost respect at all times.
Genuine Expedia guest review
Other trip Sep 29, 2014
Tricia
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    5.0
We stayed on a Sunday that the power was out for repairs for several hours, but they compensated by having a pool party. Kudos to them
Genuine Hotels.com guest review
1 night business trip Sep 21, 2014
JJ
US
5.0 / 5Outstanding
"Very nice hotel. Great stay. Incredible staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great staff, very friendly and accommodating. Special thank you to the lady making omelets sunday and Monday mornings, (Daisy I believe) she was a sweetheart very professional and the food was simply delicious. Thanks for the stay. Will be back soon.
Genuine Expedia guest review
Other trip Sep 23, 2014
Mario
US
2.0 / 5Fair
"Paper thin walls"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I was really excited about staying in the Omni as previous stays at Omni Hotels had always exceeded my expectations. I was shocked at the fact that even walking to the hotel down the halls, you could hear everyone's conversations. At 1:22 in the morning, an intoxicated woman across the hall from us was having a very loud conversation about the book, Where the Red Fern Grows, with herself that literally made me feel like I was in a cheap hotel! I have a herd of kids and very rarely get to sleep in. So I was REALLY looking forward to actually sleeping in. At 9:15 in the morning, I had guest services knocking on my door to ask me if I used anything in my mini-bar. ????? At check in, I told them I didn't want a key to the mini bar so why would I have used anything in it??? And more importantly, WHY CAN'T YOU DO THAT ONCE I CHECK OUT???!!!!! I was completely irritated with that. Oh well. Won't be staying there again.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel directly across from Moran Theater"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Booked this for Jack White concert and wanted to be within walking distance. It could've been more convenient. Super nice accommodations, easy to get to, and a great price.
Genuine Expedia guest review
Other trip Sep 22, 2014
you stay here
US
5.0 / 5Outstanding
"Friendly staff, clean facilities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall excellent. Gift shop closes early but otherwise great.
Genuine Hotels.com guest review
2 night business trip Sep 17, 2014
JB
US
5.0 / 5Outstanding
"Beautiful hotel, friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My overall experience was an excellent one. I had a lovely view of the river, and the room was beautiful. Every interaction with hotel staff was a positive one, and I would highly recommend the hotel to anyone.
Genuine Expedia guest review
Other trip Sep 18, 2014
Sara
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews