"Great hotel in Union Square"
Fantastic value for the money! The facilities, room, bedding, modern bathroom, high end toiletries provided, workout room and free daily wine happy hour... All amazing! Loved this place. A great coffee shop right next door too and can easily walk to great restaurants shopping and BART station.Genuine Expedia guest review
Nice hotel , small rooms but nice. Would stay againGenuine Expedia guest review
We enjoyed our one night stay at the Galleria Park. The common areas and the room were clean and comfortable. The location was good, not too far from Union Square shops and with a nice breakfast/coffee place next store. Our room was comfortable and we slept wonderfully -- the room was nice and dark and there was no noise from the street. Bathroom was […] clean and had all the amenities. The staff were professional and courteous. Read moreGenuine Expedia guest review
"Weekend Financial District of SF"
Great location for walking to China Town, water front and even North beach. The hotel is very nice, recently renovated bathrooms and comfortable beds.Genuine Hotels.com guest review
"quality room and attentive service"
Loved it. Very green accommodations. Staff was very attentive to customer needs. Will stay again when up in the area. Perhaps the parking costs could be a little lower but didn't park this time. Evening wine and popcorn was a nice touch too.Genuine Hotels.com guest review
Walking distance to China Town, great shopping and even Pier 39 (although this is more of a commitment). Extremely clean, comfortable beds and upgraded bathroom, albeit on the small side. Wine reception in the evening. Good value for the area. Public parking very close by which cost about half of what the hotel parking cost (this was a weekend). No […] complaints, and definitely recommend. Read moreGenuine Hotels.com guest review
I read MANY reviews before staying here, so I wasn't sure what to expect. Many of the reviews were on point -- great hotel, friendly staff, clean rooms. We had an outside room which was EXTREMELY quiet. I heard a couple ladies on the elevator say the interior rooms were VERY loud. For an old hotel, the bathrooms were recently renovated, so that was […] nice. The bed was a little uncomfortable, but only after night 3. Overall, I will be staying here again -- location is perfect, and right next to the BART station. Read moreGenuine Hotels.com guest review
This was a nice, clean hotel that is easy in and out. I like the text feature for front desk and valet. Wine reception was appreciated and overall experience was very good. If you're not used to city noise, I would recommend asking for an interior room to cut down on ambient noise outside. Hotel was quiet otherwise.Genuine Hotels.com guest review
"Great hotel is a good location"
We really enjoyed Galleria Park. Very cool decor and good service. Rooms were extremely clean and comfortable. Highly recommended.Genuine Hotels.com guest review
Great stay at this hotel, I will definitely stay here again. The staff was great even came to the rescue when I locked my self out of the room lol. All together I would recommend this place to friends or family.Genuine Expedia guest review
Pleasantly surprised, very nice room. Super small bathroom, but to be expected in SF.Genuine Hotels.com guest review
The hotel is blocks from Union Square, which is very convenient. There was some noticeable street noise from my room in the evening, but I was still able to sleep fine. I had a single room, which was on the small side, but not bad. I was in town for a marathon, and the hotel had bread, peanut butter, bananas, coffee and water for the marathoners at […] 5:30 am the morning of the race--a nice perk! The front desk held my bag after I checked out, and I was able to use the hotel bathroom to wash up after the race, and the business center to print my boarding pass. Read moreGenuine Expedia guest review
"Newly renovated hotel super close to union square."
Clean hotel, friendly staff, and the complimentary Keurig coffee in the room was a nice touch.Genuine Expedia guest review
"Excellent hotel in the centre of the city."
A very pleasant stay at this hotel, made all the better by the extremely helpful and courteous staff.Genuine Expedia guest review
"A few things missing"
OK. it was close to what I needed. Took forever for someone to park my car and then took even longer to check in....from the time I pulled up until I got in my room 40 min. Bathroom much smaller that what I am used to in SFO hotels...no bath mat for floor outside shower, no counter place for cosmetics....I just put everything on toilet or floor to get […] ready. Then no coffee pot in the room. I have stayed at St. Francis, Donatello and others for a lot less $$ with more amenities. Read moreGenuine Hotels.com guest review
"Galleria Park Hotel"
I understand that the check-in time was 3PM, I got there early and I told them that I want to wait until there's a room available. I waited at least 2 hours and within that 2 hours wait they have check-in at least 20 guests. I kept checking on them at least 3 times until I was upset. I got to my room and the bathroom window was open with no functioning […] lock, an adult person can comfortably fit through it. The bathroom was super cold. I took a nap as I was tired from my early plane ride and housekeeping decided to open my door to check on the mini bar, I woke up in a panic. I was there for the marathon and not in the mood to go outside, they did not have room service other than breakfast. which was served during breakfast hours only. Completely disappointed and Read moreGenuine Expedia guest review
Response by Galleria Park Hotel, a Joie de Vivre Boutique Hotel First off, I would like to sincerely thank you for taking the time to share your feedback with us. We believe that feedback is a gift and I truly appreciate you taking the time to gift your feedback to us so that we can improve on our service delivery. I want to truly apologize for the issues that you encountered during your stay with us and I want you to know that your experience is certainly not what we strive for here at the Galleria Park Hotel. While we make every attempt to ensure that all guests receive a truly warm experience, it is apparent that that did not occur in this case and for that I truly apologize. It was a busy day for us and specific rooms have been reserved for guests. It is not an excuse, but I want to explain that making you wait was not intentional. I would like to thank you once again for your feedback and if you have any further questions, please do not hesitate to contact me. James Lim General Manager
"Manager would not work with us"
I would stay again IF it was not the Nike Women's Marathon weekend. This was our second time staying at Galleria. We decided to go back because our first experience was so good - as we were all there for the marathon and they allowed us a late check out. This year, the manager said no, he couldn't do it. While I understand the reasons he gave us, it […] made for a stressful and very inconvenient morning. Most all of the other racers we spoke with said their hotels were honoring late checkouts. Next year, we will select another hotel in Union Square that will guarantee us this. Other than this complaint, the hotel is nice, clean and close to shopping. The front desk staff were pleasant, especially the poor guys that were in charge of all the checked bags that everyone was forced to leave because we were rushed out of our rooms by noon. Read moreGenuine Expedia guest review
Response by Galleria Park Hotel, a Joie de Vivre Boutique Hotel Thank you for choosing to stay with us at Galleria Park Hotel during your most recent visit to San Francisco during the Nike Women's Marathon. Furthermore, thank you very much for taking the time to provide us with feedback on your experience. I was disappointed to read that we were not able to extend a late check-out for you and many of our guests that Sunday. Please know that it is never our intention to inconvenience our guests. As you experience last year, we extend late check-outs if occupancy and availability of rooms allow us to do so. Unfortunately that Sunday, we were also sold out and expecting several arrivals. Thus, we needed to turn the rooms and clean them by the check-in time of 3 pm for guests arriving that afternoon. I hope you understand that we did not want to inconvenience guests who were guaranteed check-in time of 3 pm. Again, thank you so much for staying with us again and the feedback you provided. If you are ever traveling back to San Francisco we would welcome the opportunity of having you stay with us at Galleria Park as I guarantee your next experience would be much more favorable. If I can be of any further assistance please do not hesitate to contact me. James Lim Managing Director
This hotel is in a great location. Step out the front door and you are within walking distance of Union Square, the Ferry Building and Market Street. When I made the reservation I requested a room on a higher floor and an interior room to avoid street noise. They put me on the top floor in an interior room and it was perfect - very quiet. The room was […] a little small but very clean and the bed was very comfortable. The staff was very friendly and helpful. I go to San Francisco frequently and I will definitely stay here again. Read moreGenuine Hotels.com guest review
"Escape to San Francisco"
We enjoyed the location, which was close to our favorite restaurants, all within walking distance. the room was clean and had an updated bathroom/shower...very nice.Genuine Hotels.com guest review
"Small room, big on comfort!"
We stayed 3 nights. Although our room was small it there was plenty of space for all of our stuff, even in the bathroom. Everything was recently renovated and very modern. The staff was very accomodating, especially when one of our bags (of course the one containing our toiletries) didn't arrive with our flight. The location is convenient to Union Square […] and various public transportation. The Embarcadero area is walkable. This is our second stay at the Galleria Park and will stay there again on our next trip!! Read moreGenuine Hotels.com guest review
"Good, Basic, Hotel"
This hotel was close to where I needed to be and while it didn't have a restaurant in the hotel, there were a couple of places to get breakfast nearby. There were a couple of small details that could have been better. The room didn't have a full length mirror, which wasn't a huge problem for me, but I know it is for some. And when I went to watch TV […] the signal has a bit of static; not enough to make the TV un usable, but it was initially distracting. The free WiFi was 1MBs and it cost about $10 to get what was amusingly called "high speed" 2 MBs; The free WiFi was fine for what I needed, but from what was advertised I expected something else. Overall, a fine place to stay, but you can find better places for about the same price. Read moreGenuine Hotels.com guest review
"Lovely hotel in downtown San Francisco"
Me and my husband spent two nights in this lovely hotel in downtown San Francisco during our honeymoon. The staff was great, they arranged for us to get the room as soon as possible considering that we arrived quite early in the morning and they surprised us with chocolates and champagne. The room was quite small and had no view, but it was comfy and […] sweet. They have great bath products. However the location was great, a few blocks from Chinatown and Union Square, right in the city center and at waking distance from the main attractions. Read moreGenuine Expedia guest review
"Upscale hotel in great location."
This is a very clean updated hotel so close to everything near Union Square. The service was excellent. Room was quiet, and linens were superb. We would stay here anytime. The price was incredible for what you got.Genuine Expedia guest review
Everything was excellent, from the location, staff, rooms, even the coffee. Could not ask for better especially for the price in San Francisco.Genuine Hotels.com guest review
"Great location; nice and clean"
It was great. Only downside is that there is a very small sink in the main bedroom away from the shower. But the hotel is not new so they did the best they could - it's clean, comfortable, and well-located.Genuine Hotels.com guest review
Room 411, the mattress is way too hard.Genuine Hotels.com guest review
Response by Galleria Park Hotel, a Joie de Vivre Boutique Hotel I'm sorry that you found our mattress too hard. I appreciate you providing me with the room number. We will look into it to check if we need to replace it. As you know, the firmness or softness of bed mattress is a personal preference. We try our best to provide our guests the most comfortable mattress. Nevertheless, we will check the mattress in 411. Thank you again for staying with us.
"Weekend with friends in SF"
In SF over the weekend with some friends to attend various sporting events. Had stayed at the Galleria Park once before, on business, and liked the hotel overall. Older hotel, nicely redone. Comfotable room and bed. Hotel staff was exceptionally friendly. One of the best hotels in this price range.Genuine Expedia guest review
Very nice hotel. Area is nice and peaceful but you are still very well located. Our room was a king bed somewhat small but very clean and tidy. They have a generous wine tasting every evening!Genuine Hotels.com guest review
Have stayed in many hotels in SF and this by far was one of the best. Room was very comfortable & the location was perfect!!Genuine Expedia guest review
"Beautiful boutique hotel close to Union Square"
The room was immaculate, the staff incredibly warm and accommodating. Great bed, great bathroom. I stayed here a few years ago and I stayed in the same type of room - and I was shocked at how small the room was this go-around. It seemed like a room not big enough for a king sized bed. The gym was very small as well. That said, given the wonderful staff, […] beautiful room, and great location, I would still return. Read moreGenuine Expedia guest review
"Nice staff and location"
I knew the location would be good and tripadvisor told me the hotel staff and rooms would be good, too. What I was surprised by was the small feeling of the hotel and the great service. Coffee hour in the morning, wine hour with popcorn in the evening and the orange water in between was a nice touch, too.Genuine Hotels.com guest review
"Half Marathon Run"
Stayed here to be closer to half marathon we were participating in. Check in was smooth (at wine hour) and requested late check out granted which worked well with my race. Great looking boutique hotel, rooms small but added to the flavor of the place.Genuine Expedia guest review
"Nice hotel, great location, great staff."
We had two rooms for 3 nights and we were very happy with our experience. It's a great location in the financial district with a lot of dining close by, and close transportation spots. The hotel staff continually gave us good reccomenations on everything - restaurants, how to get places, etc... And the free wine hour every afternoon is a bonus.Genuine Expedia guest review
"very good location but room for improvement"
Room was very well furnished with nice colors, but too small. Further tv set was very old (difficult to read titles ...), bed were not perfect and noise of garbage truck at 3:00 am was terrible ... I left a voice mail message to the lost and founds department after departureThey never got back to me (I left both phone number and email address). Why […] ? Read moreGenuine Hotels.com guest review
We stayed at this hotel for two nights. The staff was very helpful, particularly with arranging for a car to take us to the airport. For us, the location was perfect - we were able to walk to most of the places we wanted to go and if it was too far to walk, the bus line was very close. The room was comfortable and not too noisy. Would have liked more […] (any) counter space in the bathroom, but I realized that this is an older hotel and bathroom space is limited. We would stay here again. Read moreGenuine Hotels.com guest review
"Booking was not good"
I was asking for twin bed room for two men but it was one king bed. Email confirmation was not reached to me due to wrong address. Very bad experience due to sharing one bed by two men.Genuine Expedia guest review
"Wonderful place to stay"
Staff was very friendly and helpful. room was clean and classy but a bit small. When the staff found out were celebrating our anniversary the quickly sent up a bottle of wine and a signed card from from the staff. wonderful place to stay!Genuine Hotels.com guest review
Stayed at the hotel five nights. Hotel staff was very nice. Is in a convenient location. Very clean rooms. Wine served in the lobby every evening. Room was small for two people. Bathroom was nice but small. Street noise was an issue. Bed not very comfortable. Fire alarm went off one evening at 1:30 am. Got dressed and went downstairs to find out it […] was a false alarm. Reservations were made a month in advance when cost of valet parking was $35 per day. When we arrived the cost had gone up to $42 per day. Was told that parking was not prepaid, so it can change. Parking costs were one of the reasons that hotel was chosen as it was lower than elsewhere. Would choose a different hotel for the next visit to San Francisco. Read moreGenuine Expedia guest review
Response by Galleria Park Hotel, a Joie de Vivre Boutique Hotel Thank you for staying with us and for sharing your experience at the Galleria. I am pleased to read that you enjoyed our location, the cleanliness of our rooms and the wine hour in the lobby. I'm sorry to hear that you found our bathroom small. Being a historical hotel and in downtown San Francisco, our bathroom is the average size. However, we try to maximize the space by completing a major bathroom renovation recently. With regards to the street noise, it does tend to be noisy due to the urban location of our hotel. However, we are looking into sound proofing all our windows soon to alleviate this problem from affecting our guests' stay. The cost of parking was recently increased and I'm sorry that we were not able to honor the old rate. Our parking costs still remain to be the lowest overnight, valet charge in a hotel in the San Francisco area. We do our very best to remain competitive in parking pricing. I assure you that the $42 charge is still much less than the other hotels in the area. I hope that you consider giving our hotel the second chance the next time you visit San Francisco. Sincerely, James Lim General Manager firstname.lastname@example.org
"Great room for the price"
Typical small SF room, but very clean. Nice bathroom. Staff was very helpful and friendly giving diections to the local sites. I paid same amount for another hotel later in the trip and it was not nearly as nice as this one.Genuine Expedia guest review
"Nice hotel near union square"
The room are little small compared to hotels in the country but the amenities and comfortable-ness of the hotel was very good.Genuine Expedia guest review
"Interns for staff program fails"
After checking into our room, which halready had someone else's stuff in it we received a new room. Then we had only 1 key working, so we received a new one, that did not work. Someone from the front desk was to bring us a new one - oh ya, after 25 minutes they still never showed up! Then on our trip we received another key that did NOT work, I'll cut […] to the chase...overall we received 5 keys that did not work! The best part, was the "we couldn't care any less" attitutde by the entire staff about none of the keys working. And my favorite part was the 16-year old snotty attitude of the front desk gal about the key not working when we desperately needed to get into our room because our 9 year old daughter was throwing up! And as you'll notice by all the other review, the internet that is offered for free is as slow as a snail...oh, but don't worry, if you need it to be faster you can always pay their fee for it - really, why bother to offer it for free! The hotel was nice and in a great location, but this hotel should really stop their internship with the staff and hire qualified, hotel experienced people! Read moreGenuine Hotels.com guest review
"Perfect for my one night stay"
While I was not in the hotel for long, given the exigencies of my business trip, my time there was extremely pleasant. The bed was comfortable, the shower was great (although it might be a bit narrow for bigger people), the toiletries were lovely. I didn't get to use any hotel facilities outside of my room, but was very happy overall, and definitely […] appreciate that there was no additional charge for wifi. Read moreGenuine Hotels.com guest review
"Downtown modern and stylish hotel"
We were impressed with the style and elegance of the hotel, along with the excellent customer service. The daily wine served in the lobby was a nice touch as well.Genuine Expedia guest review
"Small rooms, Lacking Service"
The hotel has been refurbished, but the room was tiny. It was difficult to open the bathroom door due to a smallish chair jammed in the corner. Decor was ok. Service was polite but non existent after that. Doormen never opened the door. The restaurant was closed for renovation but no one told us until we asked. The hotel is in a terrific location, convenient […] to transportation, but I would never book it again. The bathroom is renovated nicely, but it s so small that ther e is no place to unpack your toiletries. They need to add a few shelves. To sum it up, this is overrated. All of the accolades are due to the fresh renovation and convenient location. Also, housekeeping uses a room deodorant in the hallways that is too strong and smells like a cheap hotel. Read moreGenuine Expedia guest review
Response by Galleria Park Hotel, a Joie de Vivre Boutique Hotel Dear Frank, I am sorry that you did not like the hotel product as well as the lack of service by our door staff. Being a historical hotel, we have several room configurations. With regards to us informing our guests of the renovation, our website mentions it and the reservation confirmation that guests receive has the information about our renovation, including the restaurant being closed. With the hotel being steps away from good restaurants, majority of the time, our guests enjoy the culinary adventure in San Francisco. I would like to invite you back after the restaurant space is renovated and a French Brasserie opens this summer. The restaurant will span two stories and showcase an eclectic mix of vintage design pieces and two bustling bars for a lively dining experience. I apologize again for us not meeting your expectations. Sincerely, James Lim
"Good option for bus. travelers, downtown shoppers"
The bones of this hotel are older and it shows a little (pleasingly so in the hallway staircases that run from the bottom to top of the building and less favorably in the bathroom tile and shower). Fantastic location in financial district, moderate walking distance to piers.Genuine Expedia guest review
Very nice helpfull staff cooperative and respond with always with a smileGenuine Expedia guest review
"I thought the staff was very hospitable."
We have a great time.We wish we had more time to explore downtown.Genuine Expedia guest review
"Great option if traveling alone."
A nice boutique hotel in the City for the price. I would stay here again if traveling alone on business, but it might be a little too tight for two people. Perfect location, decent amenities and they even offer wine everyday in their swanky lobby between 5:30-6:30pm.Genuine Hotels.com guest review
"Good hotel for SF down town exploring."
Located in central down town shopping and restaurant area. Very convenient to go anywhere in the town. A bed is excellent. But I didn't much enjoy the shower there. Water was hot enough. But water pressure wasn't as great as you would normally expect.Genuine Expedia guest review
"You can do better at Marriott"
The biggest drawback for this hotel is the room size. Our room was quite small, for $264.00 per night, and we were told it was one of the larger rooms. This is an old building, that has certainly been refurbished, but it is not up to par with the chain hotels close by. It was very close to the Financial District and Union Square, and close to everything […] that tourists would appreciate. I just don't think it was worth the price. The WIFI was down for over 24 hours during our visit. Read moreGenuine Expedia guest review
Response by Galleria Park Hotel, a Joie de Vivre Boutique Hotel Dear Mr. P., I appreciate you taking the time to share your experience with us. I am very disappointed to hear that we did not meet your expectations as far as the size of your room. Like many San Francisco historical boutique hotels, a few of our rooms are not as large as the average size of our guestrooms. We have other guestrooms that are larger than the room you received when you stayed with us. I am very sorry that our WiFi was intermittently down during your stay with us. It was that day when we were installing additional access points in our hotel and upgrading our bandwidth speed five times faster than before. Unfortunately, the upgrade was being completed during your stay with us. I hope you consider staying with us again. I sincerely apologize again that we did not meet your expectations. Sincerely, James Lim Managing Director
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