The room was perfect. The front desk staff were wonderful.Genuine Hotels.com guest review
Excellent location. Clean and well appointed with all the items necessary for business and leisure travel.Genuine Hotels.com guest review
Would have been an excellent stay except I got ZERO sleep the entire night. To specific, I was asleep for 30 minutes when a very loud jazz band from a local club woke me up and played for at least 2 hours. Still not back to sleep in the middle of the night, the garbage truck started making the rounds making all kinds of noise. Then early morning, the […] street car started running. And there was a bright light comIng through the drapes all night. So, $275 later after the taxes, fees and $50 parking fee, I got 30 minutes of sleep and was worthless the whole next day. Read moreGenuine Hotels.com guest review
cons - no breakfast, pros - everything elseGenuine Hotels.com guest review
"Very Nice Experience"
Staff was very service oriented very much enjoyed my stayGenuine Hotels.com guest review
Easy access, reasonably priced, considering it is in the heart of downtown SF. It's an older hotel, but refurbished and clean.Genuine Expedia guest review
"Solid hotel on Union Square"
Villa Florence is a good hotel located on Union Square. The rooms are clean and comfortable, though as is usual in many boutique San Francisco hotels, rather small for the price. More a place to stay if you don't plan to spend a great deal of time in your room. The hotel staff is friendly and knowledgeable about the area. The hotel restaurant is OK, […] but little more than that. The hallways all have an old musty smell to them, implying it is well past time to clean or replace the carpets. With those caveats in mind, I still would recommend the place and stay there again. Read moreGenuine Expedia guest review
Perfect location. Shopping and restaurants close by. Entertainment in union square.Genuine Hotels.com guest review
I stayed only one night, and was out and about most the time but the location was great I found. It's mostly shopping around but easy access to everything. The hotel was beautiful, I felt a little out of place with how fancy it was but my room was small, quaint, and I would say simple but very clean and polished.Genuine Hotels.com guest review
"Touring the coast"
My wife and I stayed here for our anniversary. Very nice hotel and really excellent for the money and location. Staff was great and everything was in proper order.Genuine Expedia guest review
"Great boutique hotel"
Centrally located in Union Square near cable car station and short walk to trolley car stop. Large number of excellent restaurants in easy walking distance and close to live theater shows. Very comfortable boutique hotel with an accommodating and attentive staff. Will return.Genuine Expedia guest review
"Decent hotel close to Union Square and Market st."
This is a decent hotel that is not as epensive as the Nikko but is right around the corner.Genuine Expedia guest review
My room was right above the trolley line, so it was loud. I asked for a new room right when I entered as I noticed right away that it was loud. I was assured that the clanging of the bell would stop at 11:00 pm and not start again until 7:00 am, which was correct. However, around 1:00 am, there was something going on with the trolley line, and it sounded […] like steel beams were being dropped from the sky down to the ground. It was very loud. Read moreGenuine Expedia guest review
"Visit for B day"
Great location. Greeted at desk, but employee there at the time was not as enthusiastic or friendly as some have been at this hotel before. Otherwise, all was well.Genuine Expedia guest review
"NICE GREAT LOCATION"
GREAT SERVICE, STAFF IS AMAZING VERY ENTUSIASTIC PEOPLE.Genuine Expedia guest review
"Good hotel good service"
Was there in may with 2 children . I looked at some others for a little less money , but believe me spend some more ! So you have to sleep in a barn ! Simply good ! The downside is the parking ($50 a night valet)Genuine Hotels.com guest review
"Quaint, great location, everything was as expected"
The only con I have is the add on fees and extra %'s added on to EVERY bill from room service to the bar bills, they're labeled "convenience, mandatory employer, and hotel surcharges. I didn't experience any of the fore mentioned. S.F. is a very cool city but the taxes are killing the business'.Genuine Expedia guest review
"Great hotel - wonderful staff and location"
Great stay. The staff was friendly, and very attentitive. The room was very clean, well appointed, and comfortable. The location can't be beat.Genuine Hotels.com guest review
At first the hotel was hard to find as they dont have a visible sign stating were it is. Once I found it, after walking past it several times, I was impressed with the lobby. It was beautifull and the hotel clerk was very kind. But upon entering my room, I found the television did not work, the putlets were so old and loose I could not plug in my chargers […] for phone or computer, and there were little gnats buzzing around the bathroom. When I checked in I was asked if I would like a quiet room facing the courtyard. Of course this sounded perfect. It was anything but quiet. Seems a few homeless were staying in the alleyway they call a coutryard and spent the entire night yelling at each other. It was incredibaly loud and un nerving as they were just outside my window. Read moreGenuine Hotels.com guest review
Great location but it felt like a hostel, they must have tryed to revamp it but it smells old in the rooms. I couldn't even bring my luggage into my house after staying at villa Florence because the musty smell was so strong it saturated my clothes! The staff was great and the bed comfy but I just couldn't get over the smell!Genuine Expedia guest review
"Romantic Rooms in San Francisco"
I lived in San Francisco for a number of years and always enjoyed visiting Villa Florence for the marvelous food at Kuletos and the welcoming lobby cafe. I travel back to the city often for business and am always pleased when I get a chance to stay at Villa Florence. The staff is marvelous- welcoming and attentive. The rooms are always clean and inviting. […] Highly recommended ! Read moreGenuine Hotels.com guest review
"I would not recommend"
This hotel is in desperate need of a facelift. Our first room smelled so bad we had to switch. The staff was very accommodating. The location is great but I would have rather stayed up the street at another hotel.Genuine Hotels.com guest review
Besides the fact that they offer free wifi and there are plenty of restaurants and luxury brand stores within walking distance, I would NOT stay here again or recommend this place to anyone. The pictures posted online and on their website are very deceiving. The suite I stayed in had a very dated look, contrary to how the room was portrayed on the hotel's […] website. Additionally, the two elevators were very tiny (albeit the hotel is old), making it a little difficult to go to and from the hotel room. Additionally, when one of my friends and I booked rooms for our trip, we verified on three different occasions prior to our trip that my suite and her room would be connected. Upon check in, the attendant was VERY rude and stated that the rooms were not guaranteed, but he would do his best to see what was available. However, he also stated that he did not know why the people we spoke to would tell us that and that they did not know what they were talking about. Not only is that unprofessional for talking bad about colleagues to hotel guests, but also he did not even bother to apologize on behalf of the supposed miscommunication. Talk about HORRIBLE customer service, especially since they are the main people to represent Villa Florence. The only employees I felt did well at their jobs were two of the older bellhop men and an Asian lady housekeeper on the 5th floor where I stayed. Read moreGenuine Expedia guest review
Avoid room # x02 to x05 as service trucks work a couple of night hours below your window.Genuine Hotels.com guest review
"fantastic location and lobby"
loved the convenient location and charming lobby of this hotel but had some peculiar experiences with the staff regarding late checkout and also trying to get a seat at the restaurant.Genuine Expedia guest review
"Not a handicapped person"
We requested an inside room remembering that our last stay was in a very noisy outside room. The room we were assigned was set up for handicapped guests so the bathroom was certainly less than convenient for a non-handicapped guest. The shower was open with no curtain so that water splashed out onto the floor. We had to request a small table because […] there was no place to put toiletries by the sink. We also had to request a luggage rack since one was not provided in the room. The room was quiet enough, but the floor slanted in a disconcerting way. Read moreGenuine Expedia guest review
"Old, dated and smelly"
Staff was okay but hotel overall was very disappointing .Genuine Expedia guest review
Room close to street has lousy acoustic windows , 5 am trash tracks noise is too heavyGenuine Expedia guest review
Flat out the best hotel in SF.Genuine Hotels.com guest review
Not only was Villa Florence a great hotel experience but the location was fantastic-just off Union Sq on the cable car line! The staff was very helpful and food at Kuletto's restaurant was phenomenal! My next trip to San Fran will again include a stay at Villa Florence!Genuine Expedia guest review
Everything was great and your front desk service, Victoria, was EXCELLENT. She is very personal and eager to meet your every need. A real pleasure. My only feedback was your cleaning service. She didn't understand when I left a note to please leave 4 coffee pods to make at least 2 cups each in the morning. They only left 3. Plus she did not replace […] the creamer or stir sticks. Another comment was when I called down on Sunday night and wanted information on a pizza delivery no one could help. They said I needed to walk next door for the closest one. These are all minor to me but we had a great time. Thanks so much. Read moreGenuine Hotels.com guest review
Request a room on the upper floors. Not much soundproofing from street noise.Genuine Expedia guest review
"European style charm"
Love the locacation, charming lobby and overall ambiance. Friendly staff, small but clean and comfortable room.Genuine Hotels.com guest review
the only comment I have is the bathroom supplies: body wash was out, unable to shake for last drop. Overall, it was a quiet and comfortable sleep after our long, tiring day.Genuine Hotels.com guest review
"A Night at the Villa Florence"
The location couldn't be more convenient to the Union Square area. The hotel and staf were wonderful. We would definitely stay again.Genuine Hotels.com guest review
"Great old hotel"
Nicer on the inside than might appear from the outside. We had a room on the top floor and it was good sized and very quiet. Water pressure for the shower was excellent. Only negatives were very small closet and housekeeper did not refill the tissues. Have stayed there before and will stay there again. My wife loves the Starbucks like coffee bar in […] the lobby. Read moreGenuine Hotels.com guest review
Such a great visit!! We had great service, a comfy room, and very friendly staff.Genuine Expedia guest review
"Awesome room and location in Union Square!"
We got the room last minute on a weekday and got a great deal - a Jr Suite. Nice sized room with a king bed and a fold-out sofa. Nice, clean and cute decor. We had an interior room (KEY for Union Square where there is action on the streets all night).Genuine Hotels.com guest review
"Nice place, great location"
This place is definitely a little older (smaller rooms, creaky floors), but the service was great and the room was clean. Location is great for transit access.Genuine Hotels.com guest review
Loved the staff and the resturant the most, location was perfect!!Genuine Hotels.com guest review
"Great location for shopping in Union Square area"
Room and bath a little small. Rooms facing Powell a little noisy. Great location and coffee bar/snack area in lobby!Genuine Hotels.com guest review
Excellent location and very friendly front desk staff and bellman.Genuine Hotels.com guest review
We first visited the hotel almost thirty years ago. The hotel is showing its age, but the location, service, and standard of cleanliness were all excellent. The cost was moderate for a downtown hotel. Restaurant and coffee shop on site were very good.Genuine Hotels.com guest review
"Location, location, location!"
You stay at the Hotel Florence for the location, which can be both a blessing and a curse, since it is SO close to Union Square. My husband and I stayed here around Christmas time, which made it very difficult to get anywhere near the hotel with the car due to crowds. Prepare yourself, the rooms are TINY, but clean and renovated. My only real complaint […] was the bed was small to fit in the tiny room but very uncomfortable to boot. Read moreGenuine Expedia guest review
"Beautifully updated lobby. Very small elevators."
Excellent service. I mentioned that it was my anniversary and we were upgraded to a suite and a personalized greeting by the hotel manager. I would definitely recommend this hotel to my friends.Genuine Expedia guest review
"Location was excellent."
Even though it rained, we had a marvelous time.Genuine Hotels.com guest review
My wife, 3-year old daughter and I stayed at VF for a week and had an overall pleasant stay. The hotel is located at the heart of Union Square and the fancy stores. It features a very nice lobby and restaurant, but not so fancy rooms (just ok). Public transportation is available within a few steps (cable car) or one block (buses). Do not expect many […] restaurants close by. Front desk staff is friendly. Did not have any issues to report. Read moreGenuine Expedia guest review
The hotel looked great. The location was also great. At first appearance, I was very happy with my experience. The staff was helpful and cheerful. My problem was that there was a terrible smell in the room. My guess is that it was coming from inside the walls. I only spent one night in the room and didn't check in until really late, so i didn't bother […] moving rooms. Read moreGenuine Hotels.com guest review
"Good choice for our family"
We stayed for 2 nights. The hotel is centraly located, near Union Square, wask to shops, cable car, Starbucks... Nice Italian theme, clean room, elegant bathroom (although small), pleasant staff. Did not use the restaurant on site. Recommended for families.Genuine Expedia guest review
"Friendly Staff, Great Location"
Located next to Union Square and two blocks up from the Powell St Cable car turnaround, Villa Florence provided a quiet, friendly and elegant refuge in San Francisco's tourist central. Rooms are good sized--we had one with two double beds. The bathroom layout with the bath/shower toilet in a narrow room was a bit cramped. The staff was genuinely friendly […] and helpful. The restaurant located at the hotel was excellent. Read moreGenuine Hotels.com guest review
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