"A very nice place to stay in union square area"
We really like this hotel and this is our third time there. The only comment this room was the smallest one and was bit cramped.Genuine Hotels.com guest review
"Limited by how old and small it is"
The limits of this hotel are entirely related to how old and small it is. I have claustrophobia and the elevators are SO SMALL that I couldn't get in them. The room--and particularly the bathroom--was small, too. The problem is that there's no room to put anything--your toothbrush, your suitcase. It was just tight, is all. Otherwise, the staff was very […] pleasant, the restaurant associated with the hotel is great, the location is perfect, the internet connection was free. I think I would rate it higher if that elevator hadn't been the size of a saltine box. Read moreGenuine Hotels.com guest review
"Great location with good food. All else so so..."
Hotel staff was a mixed bag... all nice but a few front desk staffers didn't seem to know what they were doing. Hotel lobby and restaurant both had a nice intimate and boutique feel to it. But the hall ways smelled musty and the sofa bed for the kids were TERRIBLE!! And you can tell the room needs a deep cleaning.Genuine Expedia guest review
"Thank you Villa Florence!"
Villa Florence saved my life and made my stay in San Francisco the best experience possible. Extremely friendly and helpful staff, beautiful, safe, and clean rooms, and amazing location. I definitely want to come back here asap. btw, wifi works best downstairs though.Genuine Hotels.com guest review
If you don't want to rent a car, which I think is a good idea, this is an excellent hotel and awesome location. Very good price.Genuine Expedia guest review
"More than expected"
I visited with my sister and I have to admit Villa Florence was one of the nicest hotels we've stayed at. Very comfortable room, excellent service, great location and unbeatable price for the whole package.Genuine Expedia guest review
Hotel was at good location and convenient to have access there.Restaurant are fine and serving excellent cuisine. But rooms floor were untidy carpets were old and smelly. I can give this hotel two and half star out of five.I stayed here with my spouse and age 12 and 16 respctively.Genuine Hotels.com guest review
Great stay..Everyone of the hotel staff members were great and courteous.I work in the travel industry and I would and will send customers your way.Genuine Hotels.com guest review
"Location doesn't offset awful service."
The location in the center of Union Square was awesome. We didn't have to use the car once as it was walking distance to the Wharf, Chinatown, and all the shopping we could ever want. That being said, we were hit with a parking fee that we weren't told about, and the customer service was pretty awful. My girlfriend left a couple items at the hotel including […] prescription glasses. After we called the hotel they weren't helpful and quickly told us they didn't find anything. I could understand a cleaning lady picking up and keeping a pair of shades but not prescription glasses. I came to the conclusion that they just dumped them or the person who was "helping" us on the phone didn't even bother to ask or look in the "Lost and Found." The hotel is clean, pretty, and has a nice location, but I'll never stay here again because I felt like they didn't care about us as guests. Read moreGenuine Hotels.com guest review
The hotel isn't too bad, but it is an older building (and shows despite attempts to improve facilities), and bathrooms are cramped. The elevators are very slow and often it is faster to take stairs. The staff were friendly and helpful. The area is a busy commercial district with good shopping and plenty of restaurants nearby.Genuine Expedia guest review
The Location was perfect. The room & bathroom were small but clean and quite. The charge to park your car was very expensive but once parked we walked everywhere or took the hop on/off bus.Genuine Hotels.com guest review
Good location for this hotel in the middle of Union Square. Hotel needs updating. Had window AC in room. Otherwise, good hotel.Genuine Hotels.com guest review
Right on the cable car line near lots of great restaurants and shopping. Hotel is classical old style which adds charm. However, the location means that parking is impossible and thus requires valet service plus a daily parking fee so add these plus high local taxes to cost of room.Genuine Expedia guest review
"Nice hotel near shopping"
Staff was very helpful. They have storage for your bags if you arrive before they can check you in or if you still need to explore San Francisco after you've already checked out. I had broken my ankle before the trip so they moved me to a more accesible room which I really appreciated.Genuine Expedia guest review
The location of the hotel's nice! It's close to the Cable car and bus stations! The room's cozy and clean. The only downside is that the carpet's a bit old and smells. If I have the chance to travel to SF again, I'll stay at this hotel again.Genuine Expedia guest review
Great location, great room, great service. All in all it was great. Only complaint is that the bathroom was a bit tight but for the period and style of the building it is understandable. The room was clean, comfortable, had a great view, and was located to places only requiring a walk or you could hop on the trolley which comes by regularly. Lots of […] shopping. I would recommend anyone to stay here. I will if I come back to San Fran. Read moreGenuine Hotels.com guest review
"A San Francisco classic"
This is a wonderful hotel. It has character and class, which is what I want when I visit my favorite city.Genuine Hotels.com guest review
"Good Place to stay"
This was a good place to stay, clean and central to the city, good value for the price. The room was on the smaller side, but that was fine. The bathroom was small but nicely redone. This is a nice couples place to stay.Genuine Hotels.com guest review
"Great location for BART but very old and dark"
Needs new lighting lobby nice but room feels old and creepyGenuine Expedia guest review
All staff was courteous and accomodating. I loved the Illy coffee from the shop in house.Genuine Expedia guest review
"Nice rooms, lame service"
Came to SF for the night with my husband and 2 daughters. We had a Jr suite with a king sized bed and sofa bed. There was plenty of room. Sofa bed was not terribly comfortable but ok for kids. We had a late dinner in the restaurant downstairs. The waitress seemed busy and stressed and I felt like she was hurrying us. Food was very good but quite expensive. In […] the morning we had coffee and bagels in the hotel cafe. There was only one guy working there. They needed 3. No one cleaned the tables and we had to just move the dirty dishes off one to have a place to sit. The guy behind the counter was trying but really needed help. How much would it cost to have another server considering 3 bagels and one coffee was 15$! We had to valet the car which was 48$ plus another fee! They told us to expect 20 minutes to get the car. It took over an hour because the brought someone else's car out for us! They appologized but we still had to pay >50$. Read moreGenuine Hotels.com guest review
The hotel was lovely and in perfect location for shopping and great restaurants. Parking was difficult!Genuine Hotels.com guest review
We arrived early and they stated they would try to rush our room. The room was not ready until 20 minutes after their check-in time.Genuine Hotels.com guest review
"Fantastic room for the price and location"
For the location and the price, this is an excellent place to stay. All the bathrooms are remodeled so you will always have a nice experience.Genuine Hotels.com guest review
"Nice but sketchy area..."
The hotel rooms needs to be updated and sound proofed at least a little. The walls are so freakishly thin that conversations in the next room can be heard word for word. The hallways to the rooms need to be re-carpeted to get the "old" smell out badly. However, the beds are comfortable. Lastly if you're a family I'd probably choose a different location […] because the amount of homeless in the area is shocking and at times a little frightening. Read moreGenuine Hotels.com guest review
Great location for buses,trolley. About 6 blocks from the pier. Many restaurants in the area and shopping.Genuine Expedia guest review
"Nice hotel but very noisy."
At night, you can hear everything outside. the street is very load at night.Genuine Expedia guest review
"Totally fine hotel; Convenient location"
Staff was friendly, room was clean, but the hotel was a bit dingy (maybe just the carpet makes it feel that way). We only spent one night, passing through town, so the central location was convenient. No complaints but wouldn't need to stay there again.Genuine Hotels.com guest review
My husband and I went to the city for the weekend to celebrate my birthday! We had a fabulous time. We were able to walk to a Giants game at AT&T Park and eat dinner after at Kuletos next door. The front desk recommended the most yummy restaurant for breakfast and then we headed off to shop. Once again, the hotel was walking distance to Union Square. […] We loved the comfort of our room after a day of walking and shopping. I can't wait for my next visit in the city so I can stay here. Read moreGenuine Expedia guest review
Located near everything. Staff was helpful. My room on the second floor at the corner of Powell & O'Farrell was a bit noisy from the cable cars & other street activity. Try not to park a car overnight, the cost is quite high.Genuine Expedia guest review
"I'd stay here again! For sure!"
I came for a quick 1 night stay. I found everything about this hotel nice. Lots of great restaurants & shopping all 5 minutes or less away from the hotel.Genuine Expedia guest review
"Great Location. Great Stay, Great Price"
Stayed at the Villa Florence for one night on business. Great location near Union Square, helpful staff. My room was large, clean, comfortable and quiet. I was on the 7th floor but didn't notice any street noise even though the cable car runs right past the front of the hotel. The sole negative was the exorbitant price charged for valet parking - especially […] when there is a public lot (I found out later) right across the street!! Will definitely stay here again but I'll either take a cab or try to find parking myself. Read moreGenuine Hotels.com guest review
"Close to shopping and Moscone Center"
Eh. Nothing to write home about. The hotel puts so much effort into their grand entrance I think it would be better spent on the rooms. The rooms were fine but crazy small. I've stayed in larger Pod-style hotels in NYC. If you're a big guy like me this makes a difference. The shower was pathetic in its size and water pressure. The bed was hard and uncomfortable. […] I slept poorly each of my 6 nights there. It's fine. I'd stay there again if I couldn't find a better deal elsewhere. Read moreGenuine Expedia guest review
Parking/loading and unloading is a bit of a challenge on a very busy street, with a very small loading area to pull off the street.Genuine Hotels.com guest review
The room was smaller (European sized?) than I thought, but anything bigger would have been unnecessary.Genuine Hotels.com guest review
"Large, clean, comfortable room"
Room was quite large it was a suite really. Bed very comfortable and room is clean. Near union square, so some annoying people at night.Genuine Hotels.com guest review
"Too expensive for what you get"
Noise, noise and more noise. Ambulances at all hours, homeless yelling at the crack of dawn. Restaurant attached SLOW service. I rate my comfort level with my ability to sleep and sleep I did not get. Also charge $48.00 per day to store car. Paid hundreds to have my car sit in a garage.Genuine Expedia guest review
"Location, location, location!!!"
Beware...lots of traffic, you're right in the middle of everything! However, it's very nice to know that you can leave your hotel room and experience a little bit of San Francisco without even getting in your vehicle!!Genuine Expedia guest review
Great hotel! The rooms are small, but the location is perfect!Genuine Hotels.com guest review
"good location, terrible hotel"
The room was small, dirty and poorly maintained. The carpet looked so dirty that I wanted to vomit. The bathroom was so small that I could sit on the toilet and brush my teeth at same time. The only good thing was the location of the hotel. Not worth the money.Genuine Hotels.com guest review
"Hotel in perfectly located"
Villa Florence is perfectly situated in the heart of Union Square. The staff was friendly and helpful. The rooms are very small & in desperate need of upgrading eg: the carpeting was filthy & the bathrooms are so small it was difficult to even turn around in them. The location is its saving grace. Since we were basically just sleeping there, it was […] ok. Read moreGenuine Expedia guest review
"Nice hotel; Good value"
Room was nice, but bathroom was very small. Hotel staff was very friendly and helpful.Genuine Expedia guest review
"Great location, old, but charming hotel"
We stayed at Villa Florence for three nights on our way back East after vacationing in Hawaii. The hotel is a small boutique hotel with a central location in Union Square. Pluses: Location, accommodating hotel staff who had the sofa bed open and made up for my daughter as requested for our late (after midnight) arrival, wonderful in-house Northern […] Italian restaurant with its own salumeria. Minuses: A little worn around the edges, grumpy staff at in-house cafe. Read moreGenuine Hotels.com guest review
"Beautiful hotel in the heart of Union Square"
I loved my stay at Villa Florence. It was a few blocks away from the Bart station and many bus lines so it was easy to get around the city from "home base". The hotel was very nice with perfect small rooms with up to date bathrooms. There is a nice bar and restaurant in the lobby. I would definitely stay there again!Genuine Hotels.com guest review
"Great San Francisco Experience"
Villa Florence is exactly what you'd expect for a hotel in the middle of it all. The staff was extremely friendly and helpful. The rooms were on the smaller side, but again you're in the middle of the city and for 2 people it worked perfectly. It's a beautiful hotel that is kept impeccably clean. I will definitely return again.Genuine Hotels.com guest review
"Great place to stay near Union Square"
Right on the trolley line, tons of great restaurants and shopping out the front door. Hotel is clean and has a great coffee/wine bar, with a very nice looking restaurant (but didn't eat there).Genuine Expedia guest review
"great location, helpful staff"
our stay in the hotel was wonderful. It is close to the heart of the cityGenuine Expedia guest review
We were given a handicap room which gave us NO Counter space for personal items in the bathroom. I requested to be moved to a different room or have a small table brought in. The front desk promptly had a table sent and placed it in the bathroom which resolved the issue. Overall we were satisfied and would return as the location was great. Biggest negative […] was the Expensive Parking. Read moreGenuine Hotels.com guest review
This hotel was horrible. I booked a double bed Bd they gave me one queen. I had to sleep on the floor with no cot. When I went out to dinner and tried to return I was told to wait in line to confirm my stay. When I told then there service was horrible they had attitude and acted like an authority. Since when do you treat customers this way. I will never […] go back to this face. Room was nice but very small. Read moreGenuine Hotels.com guest review
"Girls weekend night with lots of SHOPPING!!!"
I was in a junior suite with my teen daughter and two of her friends. There was a nice king bed and a Queen sofa bed that sucked. They should seriously offer a foam pad to put on top of it so the springs and rails don't dig into your body. You can't add a rollaway due to size of room and fire codes. Had to ask for a hair dryer. Car valet hung up on […] me when requesting my car but then the front desk helped me out. Needed to ask for pillows for the sofa bed, needed maintance to come up and adjust the TV so we could view it. Had a view of brick walls. Read moreGenuine Expedia guest review
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