Wonderful stay and great staff.Genuine Hotels.com guest review
Fantastic location and staff. Just what you want when you think of San Fran!!Genuine Hotels.com guest review
"Perfect Union Square Location"
I have stayed here several times. Good value, great location. This is a small, older boutique hotel. It actually feels like s small Italian hotel. The only problem I find is with the valet parking. They are slow and only have two spaces in front of the hotel and you cannot block traffic because this is on the cable car run.Genuine Hotels.com guest review
I've never been treated with such hostility by a hotel staff. I assume the guy was a manager. Stopped us in the lobby and demanded that we be quiet. We were arriving back late night/early morning; I'm not aware of any curfew at this or any hotel. We weren't being loud, we generated no complaints from other guests. We didn't have extra people. There […] was absolutely no reason for us to be treated that way. Read moreGenuine Hotels.com guest review
"I'll be back..."
Just like General MacArthur promised to return to the Philippines, so I will return to Villa Florence. Staff and facilities were very good and the bar tenders outstanding.Genuine Hotels.com guest review
"worth the price"
This hotel is prime location for everything. There is a bus stop and a bart station within one block. Overnight parking for guests (with valet and in and out privileges) is $50. The hotel itself is really clean and one of the best I have ever stayed in.Genuine Hotels.com guest review
"Everything was perfect"
Location could not be better so close to Union Square. Room was uniquely shaped in a good way and the room was spectacular for the price. Couldn't have made anything better.Genuine Expedia guest review
"Dependable hotel for business or leisure"
have stayed here a few times for business and this time was with family. The location is perfect, near Union Square, the cablecar lines, and easy walking distance to some fun places....like Chinatown. The staff is friendly and efficient and the service was good. While the price was moderately high, don't forget the extra fees charged for hotels in SF, […] and the high price of daily valet service (parking at nearby Union Square parking lot a bit cheaper per day). Read moreGenuine Hotels.com guest review
"Nice hotel in great location."
Had an unexpected flight change so decided to spend the night in San Francisco. The Villa Florence provided easy access to shopping and transportation in San Francisco, plus catching the train back to the airport. The hotel was reminiscent of European hotels. Small bathroom, clean.Genuine Expedia guest review
"Great boutique hotel"
I stayed here over the Valentines weekend and the staff were all very accomodating with all my needs. They helped me set up the room while my girl and I were out to dinner so when we came back music was on and flowers were set up on the bed. Superb service! The staff were all very friendly and knowlegable about area restaurants. The location is right […] in the middle of union square. Cable car and Muni stops are just a stones throw away from the hotel. The only thing that would have made my stay better is if the room had a tub. Valet parking is available, it's a bit hard to see where it is because the spot is small and there were no signs. I would definitely stay here again. Read moreGenuine Hotels.com guest review
This hotel is a little overpriced, yes it is in an excellent location, but the rooms are old and the building smells old. The front desk was not that friendly and one person in particular named Diego at the front desk was extremely rude and unwelcoming. If your going to spend that much money on a room that is not updated, you should at least have a […] friendly welcome. The plus side of this hotel is it is very safe, you have to go through the front of the hotel to get to your room so not just anyone could come in, and the location is terrific it is right next to union square and the shopping district. This is not the worst hotel I have stayed in, but it's not the best. Read moreGenuine Hotels.com guest review
"Nice hotel close to union square."
Excellent guest care and restaurant. Staff was very helpful.Genuine Expedia guest review
"Perfect downtown hotel"
Love this hotel stayed many times. Perfect location.Genuine Expedia guest review
"nice, convenient alternative to nearby corp hotels"
Very friendly staff, very clean room. Room was small but comfortable. Kuleto's was definitely better than the average "hotel restaurant". The one drawback was the noise from the street. I don't know that it is any worse than any other hotel around Union Square, unless others have done more for soundproofing - but it is in a busy, noisy downtown area. […] Overall, I will definitely consider this hotel again when traveling to S.F. Read moreGenuine Hotels.com guest review
Nice hotel. Valet parking is terrible and contracted out to a third party who is usually absent. The hotl is nice but a little dated. Rooms have been updated with nice bathrooms but the floors creakGenuine Hotels.com guest review
"Comfortable hotel - helpful staff!"
Stayed for business in San Francisco - selected this property since it was close and competitively priced. Very cheerful and helpful staff. I was especially impressed by the welcome note in my room. Overall a great experience.Genuine Expedia guest review
"Great hotel, great location!"
Villa Florence was everything and more I was hoping for in a hotel for my one-night stay in San Francisco. It was within walking distance to Union Square's shopping district, the cable car stop was down the hill, and Kuletto's Italian restaurant was right next door. I was alone, so the room size was perfect for me, and I liked that it faced Powell Street […] and all the action! It might be small for a couple with a lot of luggage, and noisy if you like a dark, quiet room, but I loved feeling like I was in the middle of everything. The bed was comfortable, the TV worked, and it was a charming, quaint little hotel. The staff went out of their way to help with anything I needed, and my shuttle to the airport was booked for me when I checked in. I'll definitely be staying there again! Read moreGenuine Expedia guest review
Excellent staff and locationGenuine Hotels.com guest review
This was an incredible hotel in a great location in San Fran! The service was impeccable - we were treated like royalty from the minute we walked in til the minute we left. Our room room was a little noisy due with street noise, but after a trip to the walgreens across the street for earplugs that was no longer an issue. They did warn us when we checked […] in that our particular room tended to be that way, but we opted for the view regardless. I would absolutely stay here and absolutely recommend it to others!! Read moreGenuine Hotels.com guest review
Great location! We loved the room and it was so close to everything. Great stay!Genuine Hotels.com guest review
Don't expect a view, most rooms look at a brick wall. Housekeeping was great. One front desk lady very difficult to eal withGenuine Expedia guest review
"My Favorite SF Hotel"
Best place to stay in Union Square! Beautiful hotel and spectacular staff makes every stay special.Genuine Hotels.com guest review
"Great location...but that's all I can say positive"
Location excellent. Staff was not helpful except for the door staff. Room was not clean. Windows were moldy. Had to abandon breakfast after 45 minutes and no drinks or food. Too competitive an area to put up with this - especially for this price.Genuine Expedia guest review
Nice stayGenuine Hotels.com guest review
"great location, poor comfort"
What these reviews don't tell you is that the rooms are extremely small and the beds are uncomfortable. Rooms are also quite noisy. I wouldnt stay here again, even though the location is good.Genuine Hotels.com guest review
We booked a junior suite which was actually very roomy compared to some other rooms I have stayed at in San Francisco. The ceiling vent in the bathroom was dusty and the decor was a little outdated but all in all the room was very nice. The bed was comfortable. I would stay here again if there was a special but otherwise I would not be able to afford […] it. Read moreGenuine Hotels.com guest review
"Location is 5 stars!"
The hotel is excellent value. The rooms are 3 star quality - remember you are only sleeping there - but the location, staff and Norcini bar in the hotel are excellent. Location trumps everything! You are 2 blocks from Market Street and lots of public transportation to all parts of town. Your are in the epicenter of shopping heaven. You are 1 block from […] car rental agencies if you decide you want a car for the day. San Francisco is better experienced without a car. Read moreGenuine Expedia guest review
"Highly recommended hotel"
It was a very favorable and comfortable stay. Will return again.Genuine Expedia guest review
"Great location, nice staff, dated room and hotel."
Nice helpful staff, hotel is dated but nice. Pull-out bed in suite was not very comfortable. Hotel is located in a very convenient location. Great restaurant next door.Genuine Expedia guest review
When we first arrived to the lobby at night, it was beautiful. I was happy I've chosen this place to sleep five days! We met kind staffs that met our needs, especially one of them named Victoria! She eventually remembered my husbans's last name within a night! Anyways, she gave us a fifth floor with not the best viewing to see the city, but I'm not […] the type who likes window open. At night, to my opinion, doesn't look appealing after 10-ish. The room is rather small to walk in since the bar is hidden in the cabinet. I remembered my husband feels bad cause its small, there's problems, etc. But it wasn't true, we still had a lot of money in our pockets. xD Overall, this place is great for a tourist visit! Sadly, though, we were charged ultimately on few items. We saw a sign said, "Hungry? Take a look in here". We didn't see any prices charge of the item about until three days later, and has to pay about $75 for 4 sodas, 1 wine, and 2 snacks as we checked out. Sighs! Read moreGenuine Expedia guest review
"Charming Hotel on Union Square"
What a gem of a hotel, right off of Union Square! We came into San Francisco for New Year's Eve, and wanted somewhere to stay close to the action but not part of the action. Villa Florence was perfect! We arrived at the hotel later than we'd planned, and were worried about getting to our dinner reservation on time. The hotel staff checked us in quickly, […] and helped us hail a cab when we were ready. When we returned after our evening out, we were happy to have a quiet room in a quiet hotel to relax in ... we didn't hear street noise at all! Our only disappointment was that the lounge area closed early for New Year's Eve, we would have loved to cap off our evening with a nightcap. But we will definitely return when we have another evening in the city! Read moreGenuine Hotels.com guest review
"Union Square or Times Square??"
Union Square has always held charm and panache but now it rivals Times Square in tackiness, sound level, dirt and pan handlers. Staying at Villa Florence we were kept awake by a drummer on one corner, a horn player on another corner and someone who thought they could play a violin across the street. We will never stay in the Union Square area again. […] Not worth the price or trouble. Read moreGenuine Hotels.com guest review
"In The Heart Of It All"
Spent New Years Eve in San Fran at this hotel. Staff were exceptionally friendly. Parking is a bit of a problem, and basically your options are: 1) pay $57 for valet parking, or 2) pay $34 to park your car yourself and drive around for several hours looking for a spot. It's a no win parking situation. But the hotel is lovely. Comfortable and cute rooms. […] Friendly staff. Nice coffee and muffin setup in the morning (albeit limited to blueberry muffins, I'll take it over the alternative: nothing.) This hotel is right in the thick of it all. Close to everything you could want to see if you're only in town for a short while. Read moreGenuine Expedia guest review
"Pretty Nice Stay"
We stayed there on New Years Eve. The Staff were super friendly and it is located in a perfect spot. The room was small and there were some stains on the bedspread and the sheet looked old. Bathroom was clean and small. I woudl stay again but make sure the bedspread was clean before i got there.Genuine Expedia guest review
"Cozy, very homey hotel that's centrally located."
Will definitely stay here again the next time I am in San Francisco.Genuine Expedia guest review
"Cozy, very homey hotel that's centrally located."
Will definitely stay here again the next time I am in San Francisco.Genuine Expedia guest review
Had a great stay at the Villa Florence. Room was clean. Hotel is located in an awesome location for a quick walk to any of the attractions that SF has to offer. Staff was friendly and helpful when needed. All in all a wonderful stay and our new go-to hotel in SF.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Had a great time. We will visit again.....ThanksGenuine Hotels.com guest review
The room was very very small but the location was fantastic and at the heart of union square.Genuine Hotels.com guest review
"Great union square location"
Walls are a bit thin. Heard loud conversation of neighbor and slamming doors after midnight. Convenience great.Genuine Expedia guest review
Valet LOST our car, thankfully only temporarily. Waited an hour to leave- we had some schedule constraints so this was pretty unpleasant. Staff did not seem too worried- hence low ratings.Genuine Hotels.com guest review
Very small rooms and the queen bed was about a double. Not a queen. The street noise made it hard to sleep.Genuine Expedia guest review
Great location. Good value for cost. An older property, some age is showingGenuine Hotels.com guest review
Room was pretty outdated for the price, but great location. Bellman was terrible (he's lucky I don't remember his name) created a horrible valet experience for us. I won't stay there again, but if you're looking to book a room last minute in union square, and don't really mind spending money for mediocre service, stay here.Genuine Hotels.com guest review
"Well located hotel but don't visit the restaurant"
Stayed at this hotel for my husbands birthday. It's a little older but still nice with friendly staff. We had reservations at their restaurant located next door. Expensive but nice (is been there before). The waiter was incredibly rude and rushed us through dinner. When we asked for a dessert menu he paused and said "it's almost 8pm and this table has […] reservations." So we got the bill and he had added 18% gratuity because there was six of us with my kids. The bill was over $250 for possibly the worst service I have ever experienced. It's to bad that this hotel is associated with a restaurant that is do uninterested in their customers. I definitely will never eat there again (Kuletos). Read moreGenuine Expedia guest review
Walking distance from train station, shopping, garage parking, walgreens and more...Genuine Hotels.com guest review
"Nice place for a good price"
This a good spot. Got a pretty decent deal for a couple of nights before Christmas. Place is smashingly nice looking from the inside layout, and once inside, you see its an old building that's been kept up to be fairly ok. I'd realized then the hotel lobby was refurbished to look quite modern and classy, which it's origins are rooted in the past deco […] era. The rooms are nicely furnished and comfortable. I had a interior situated room, so the noise from the street was kept where it belonged, outside my room. :P I do have minor issue with the cheap TV that kept blasting the volume high every time you turned it on, and alarm clock that was outdated already. Having the old 30 pin iPhone adaptor instead of the new lightning plug. Bathroom was nice and clean. Small, but modern. It was very nice. Complimentary body wash, shampoo, and conditioner liquid dispenser was nice touch. My toilette was way too squished next to the door, but hey, everything else was spot on. They had a nice spread for room meals that come from the attached restaurant downstairs, convenient room snacks and drinks. And I found a very convenient "adult" fun necessities travel pack, wine, and chocolates. Very niiiice. Walk in closet, ironer / iron board, and safe round out the features Read moreGenuine Expedia guest review
"Over priced even at the Expedia rate !"
I will try to be brief... The room was VERY small. The bathroom was so small we had to stand in the bathtub to change (as opposed to changing in front of my kids). The waitress at the Cafe downstairs let my kids and I sit for ten minutes at the counter waiting not only for it to be cleaned off, but to order. Only to be told that she could not serve […] children at 'the bar'...ummm it was 2pm and they serve coffee and muffins. The valet charge was $60 and he took my car before asking if we had all of our things, which we did not - he took the keys from my 13 year old while I was checking in. I paid $170 + $60 valet...$230 for a cramped room, a ridiculous bathroom ( oh yea, with no fan...so if anyone goes #2 your closet of a room is humiliating for them) and we were there for 17 hours. Finally...our 'Deluxe Double Room" was directly across from the ice machine - and our view was of a wall and a fire escape. NO I would not recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Great service and location"
If you don't mind small rooms, this is a great voice.Genuine Hotels.com guest review
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