Everything was great and your front desk service, Victoria, was EXCELLENT. She is very personal and eager to meet your every need. A real pleasure. My only feedback was your cleaning service. She didn't understand when I left a note to please leave 4 coffee pods to make at least 2 cups each in the morning. They only left 3. Plus she did not replace […] the creamer or stir sticks. Another comment was when I called down on Sunday night and wanted information on a pizza delivery no one could help. They said I needed to walk next door for the closest one. These are all minor to me but we had a great time. Thanks so much. Read moreGenuine Hotels.com guest review
Request a room on the upper floors. Not much soundproofing from street noise.Genuine Expedia guest review
"European style charm"
Love the locacation, charming lobby and overall ambiance. Friendly staff, small but clean and comfortable room.Genuine Hotels.com guest review
the only comment I have is the bathroom supplies: body wash was out, unable to shake for last drop. Overall, it was a quiet and comfortable sleep after our long, tiring day.Genuine Hotels.com guest review
"A Night at the Villa Florence"
The location couldn't be more convenient to the Union Square area. The hotel and staf were wonderful. We would definitely stay again.Genuine Hotels.com guest review
"Great old hotel"
Nicer on the inside than might appear from the outside. We had a room on the top floor and it was good sized and very quiet. Water pressure for the shower was excellent. Only negatives were very small closet and housekeeper did not refill the tissues. Have stayed there before and will stay there again. My wife loves the Starbucks like coffee bar in […] the lobby. Read moreGenuine Hotels.com guest review
Such a great visit!! We had great service, a comfy room, and very friendly staff.Genuine Expedia guest review
"Awesome room and location in Union Square!"
We got the room last minute on a weekday and got a great deal - a Jr Suite. Nice sized room with a king bed and a fold-out sofa. Nice, clean and cute decor. We had an interior room (KEY for Union Square where there is action on the streets all night).Genuine Hotels.com guest review
"Nice place, great location"
This place is definitely a little older (smaller rooms, creaky floors), but the service was great and the room was clean. Location is great for transit access.Genuine Hotels.com guest review
Loved the staff and the resturant the most, location was perfect!!Genuine Hotels.com guest review
"Great location for shopping in Union Square area"
Room and bath a little small. Rooms facing Powell a little noisy. Great location and coffee bar/snack area in lobby!Genuine Hotels.com guest review
Excellent location and very friendly front desk staff and bellman.Genuine Hotels.com guest review
We first visited the hotel almost thirty years ago. The hotel is showing its age, but the location, service, and standard of cleanliness were all excellent. The cost was moderate for a downtown hotel. Restaurant and coffee shop on site were very good.Genuine Hotels.com guest review
"Location, location, location!"
You stay at the Hotel Florence for the location, which can be both a blessing and a curse, since it is SO close to Union Square. My husband and I stayed here around Christmas time, which made it very difficult to get anywhere near the hotel with the car due to crowds. Prepare yourself, the rooms are TINY, but clean and renovated. My only real complaint […] was the bed was small to fit in the tiny room but very uncomfortable to boot. Read moreGenuine Expedia guest review
"Beautifully updated lobby. Very small elevators."
Excellent service. I mentioned that it was my anniversary and we were upgraded to a suite and a personalized greeting by the hotel manager. I would definitely recommend this hotel to my friends.Genuine Expedia guest review
"Location was excellent."
Even though it rained, we had a marvelous time.Genuine Hotels.com guest review
My wife, 3-year old daughter and I stayed at VF for a week and had an overall pleasant stay. The hotel is located at the heart of Union Square and the fancy stores. It features a very nice lobby and restaurant, but not so fancy rooms (just ok). Public transportation is available within a few steps (cable car) or one block (buses). Do not expect many […] restaurants close by. Front desk staff is friendly. Did not have any issues to report. Read moreGenuine Expedia guest review
The hotel looked great. The location was also great. At first appearance, I was very happy with my experience. The staff was helpful and cheerful. My problem was that there was a terrible smell in the room. My guess is that it was coming from inside the walls. I only spent one night in the room and didn't check in until really late, so i didn't bother […] moving rooms. Read moreGenuine Hotels.com guest review
"Good choice for our family"
We stayed for 2 nights. The hotel is centraly located, near Union Square, wask to shops, cable car, Starbucks... Nice Italian theme, clean room, elegant bathroom (although small), pleasant staff. Did not use the restaurant on site. Recommended for families.Genuine Expedia guest review
"Friendly Staff, Great Location"
Located next to Union Square and two blocks up from the Powell St Cable car turnaround, Villa Florence provided a quiet, friendly and elegant refuge in San Francisco's tourist central. Rooms are good sized--we had one with two double beds. The bathroom layout with the bath/shower toilet in a narrow room was a bit cramped. The staff was genuinely friendly […] and helpful. The restaurant located at the hotel was excellent. Read moreGenuine Hotels.com guest review
Wonderful stay and great staff.Genuine Hotels.com guest review
Fantastic location and staff. Just what you want when you think of San Fran!!Genuine Hotels.com guest review
"Perfect Union Square Location"
I have stayed here several times. Good value, great location. This is a small, older boutique hotel. It actually feels like s small Italian hotel. The only problem I find is with the valet parking. They are slow and only have two spaces in front of the hotel and you cannot block traffic because this is on the cable car run.Genuine Hotels.com guest review
I've never been treated with such hostility by a hotel staff. I assume the guy was a manager. Stopped us in the lobby and demanded that we be quiet. We were arriving back late night/early morning; I'm not aware of any curfew at this or any hotel. We weren't being loud, we generated no complaints from other guests. We didn't have extra people. There […] was absolutely no reason for us to be treated that way. Read moreGenuine Hotels.com guest review
"I'll be back..."
Just like General MacArthur promised to return to the Philippines, so I will return to Villa Florence. Staff and facilities were very good and the bar tenders outstanding.Genuine Hotels.com guest review
"worth the price"
This hotel is prime location for everything. There is a bus stop and a bart station within one block. Overnight parking for guests (with valet and in and out privileges) is $50. The hotel itself is really clean and one of the best I have ever stayed in.Genuine Hotels.com guest review
"Everything was perfect"
Location could not be better so close to Union Square. Room was uniquely shaped in a good way and the room was spectacular for the price. Couldn't have made anything better.Genuine Expedia guest review
"Dependable hotel for business or leisure"
have stayed here a few times for business and this time was with family. The location is perfect, near Union Square, the cablecar lines, and easy walking distance to some fun places....like Chinatown. The staff is friendly and efficient and the service was good. While the price was moderately high, don't forget the extra fees charged for hotels in SF, […] and the high price of daily valet service (parking at nearby Union Square parking lot a bit cheaper per day). Read moreGenuine Hotels.com guest review
"Nice hotel in great location."
Had an unexpected flight change so decided to spend the night in San Francisco. The Villa Florence provided easy access to shopping and transportation in San Francisco, plus catching the train back to the airport. The hotel was reminiscent of European hotels. Small bathroom, clean.Genuine Expedia guest review
"Great boutique hotel"
I stayed here over the Valentines weekend and the staff were all very accomodating with all my needs. They helped me set up the room while my girl and I were out to dinner so when we came back music was on and flowers were set up on the bed. Superb service! The staff were all very friendly and knowlegable about area restaurants. The location is right […] in the middle of union square. Cable car and Muni stops are just a stones throw away from the hotel. The only thing that would have made my stay better is if the room had a tub. Valet parking is available, it's a bit hard to see where it is because the spot is small and there were no signs. I would definitely stay here again. Read moreGenuine Hotels.com guest review
This hotel is a little overpriced, yes it is in an excellent location, but the rooms are old and the building smells old. The front desk was not that friendly and one person in particular named Diego at the front desk was extremely rude and unwelcoming. If your going to spend that much money on a room that is not updated, you should at least have a […] friendly welcome. The plus side of this hotel is it is very safe, you have to go through the front of the hotel to get to your room so not just anyone could come in, and the location is terrific it is right next to union square and the shopping district. This is not the worst hotel I have stayed in, but it's not the best. Read moreGenuine Hotels.com guest review
"Nice hotel close to union square."
Excellent guest care and restaurant. Staff was very helpful.Genuine Expedia guest review
"Perfect downtown hotel"
Love this hotel stayed many times. Perfect location.Genuine Expedia guest review
"nice, convenient alternative to nearby corp hotels"
Very friendly staff, very clean room. Room was small but comfortable. Kuleto's was definitely better than the average "hotel restaurant". The one drawback was the noise from the street. I don't know that it is any worse than any other hotel around Union Square, unless others have done more for soundproofing - but it is in a busy, noisy downtown area. […] Overall, I will definitely consider this hotel again when traveling to S.F. Read moreGenuine Hotels.com guest review
Nice hotel. Valet parking is terrible and contracted out to a third party who is usually absent. The hotl is nice but a little dated. Rooms have been updated with nice bathrooms but the floors creakGenuine Hotels.com guest review
"Comfortable hotel - helpful staff!"
Stayed for business in San Francisco - selected this property since it was close and competitively priced. Very cheerful and helpful staff. I was especially impressed by the welcome note in my room. Overall a great experience.Genuine Expedia guest review
"Great hotel, great location!"
Villa Florence was everything and more I was hoping for in a hotel for my one-night stay in San Francisco. It was within walking distance to Union Square's shopping district, the cable car stop was down the hill, and Kuletto's Italian restaurant was right next door. I was alone, so the room size was perfect for me, and I liked that it faced Powell Street […] and all the action! It might be small for a couple with a lot of luggage, and noisy if you like a dark, quiet room, but I loved feeling like I was in the middle of everything. The bed was comfortable, the TV worked, and it was a charming, quaint little hotel. The staff went out of their way to help with anything I needed, and my shuttle to the airport was booked for me when I checked in. I'll definitely be staying there again! Read moreGenuine Expedia guest review
Excellent staff and locationGenuine Hotels.com guest review
This was an incredible hotel in a great location in San Fran! The service was impeccable - we were treated like royalty from the minute we walked in til the minute we left. Our room room was a little noisy due with street noise, but after a trip to the walgreens across the street for earplugs that was no longer an issue. They did warn us when we checked […] in that our particular room tended to be that way, but we opted for the view regardless. I would absolutely stay here and absolutely recommend it to others!! Read moreGenuine Hotels.com guest review
Great location! We loved the room and it was so close to everything. Great stay!Genuine Hotels.com guest review
Don't expect a view, most rooms look at a brick wall. Housekeeping was great. One front desk lady very difficult to eal withGenuine Expedia guest review
"My Favorite SF Hotel"
Best place to stay in Union Square! Beautiful hotel and spectacular staff makes every stay special.Genuine Hotels.com guest review
"Great location...but that's all I can say positive"
Location excellent. Staff was not helpful except for the door staff. Room was not clean. Windows were moldy. Had to abandon breakfast after 45 minutes and no drinks or food. Too competitive an area to put up with this - especially for this price.Genuine Expedia guest review
Nice stayGenuine Hotels.com guest review
"great location, poor comfort"
What these reviews don't tell you is that the rooms are extremely small and the beds are uncomfortable. Rooms are also quite noisy. I wouldnt stay here again, even though the location is good.Genuine Hotels.com guest review
We booked a junior suite which was actually very roomy compared to some other rooms I have stayed at in San Francisco. The ceiling vent in the bathroom was dusty and the decor was a little outdated but all in all the room was very nice. The bed was comfortable. I would stay here again if there was a special but otherwise I would not be able to afford […] it. Read moreGenuine Hotels.com guest review
"Location is 5 stars!"
The hotel is excellent value. The rooms are 3 star quality - remember you are only sleeping there - but the location, staff and Norcini bar in the hotel are excellent. Location trumps everything! You are 2 blocks from Market Street and lots of public transportation to all parts of town. Your are in the epicenter of shopping heaven. You are 1 block from […] car rental agencies if you decide you want a car for the day. San Francisco is better experienced without a car. Read moreGenuine Expedia guest review
"Highly recommended hotel"
It was a very favorable and comfortable stay. Will return again.Genuine Expedia guest review
"Great location, nice staff, dated room and hotel."
Nice helpful staff, hotel is dated but nice. Pull-out bed in suite was not very comfortable. Hotel is located in a very convenient location. Great restaurant next door.Genuine Expedia guest review
When we first arrived to the lobby at night, it was beautiful. I was happy I've chosen this place to sleep five days! We met kind staffs that met our needs, especially one of them named Victoria! She eventually remembered my husbans's last name within a night! Anyways, she gave us a fifth floor with not the best viewing to see the city, but I'm not […] the type who likes window open. At night, to my opinion, doesn't look appealing after 10-ish. The room is rather small to walk in since the bar is hidden in the cabinet. I remembered my husband feels bad cause its small, there's problems, etc. But it wasn't true, we still had a lot of money in our pockets. xD Overall, this place is great for a tourist visit! Sadly, though, we were charged ultimately on few items. We saw a sign said, "Hungry? Take a look in here". We didn't see any prices charge of the item about until three days later, and has to pay about $75 for 4 sodas, 1 wine, and 2 snacks as we checked out. Sighs! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )