"A Pleasant Experience"
The hotel is located in Union Square, a lively area with restaurants, shopping and cable car close by. The hotel restaurant, Kuleto's is excellent.Genuine Hotels.com guest review
"trying way to hard"
The pictures of the hotel, are somewhat misleading. Its your typical union square hotel smallish rooms, the carpet was stained, fingerprints on the walls.Plus side you have your own bathroom. Most of the staff was helpful except for the woman that checked us in, she was rude and not helpful. You are truly paying for the location, next time we will stay […] somewhere else. Read moreGenuine Hotels.com guest review
"Not worth the money"
The hotel was ok buy not worth the money. The floors were dirty in the room and beds were very uncomfortable. He telephone was broken as well. The atmosphere was great and very close to the trolley and a Starbucks.Genuine Hotels.com guest review
"Great location, charming hotel in SF"
The location could not be better, however, if you are driving, and valeting your car, Powell street is a nightmare to leave your car at. It's better to park in local parking garages (cheaper too), and walk to the hotel. The hotel is charming, clean, comfortable, reasonably priced, and has a very nice lobby. It's very close to Chinatown, the cable cars, […] shopping, restaurants, and to the financial district. There is a nice restaurant next to the hotel as well. Read moreGenuine Hotels.com guest review
"Horrible Service from Bell hop"
The hotel was beautiful and the location is perfect however, you may need to reconsider your staff. They're a little slow and not very friendly. Specifically, the bell hop that was on duty about 2:30PM on Saturday June 21 with dark, wavy hair. He was very rude and snarky in the way he spoke to us about taking our bags up to our room. Management should […] definitely have a talk with him. He ruined for my for that reason only. The hotel itself was perfect. Read moreGenuine Hotels.com guest review
Convenient, food there is awesome, breakfast at the coffee bar is nice though the panini was a bit over priced.Genuine Hotels.com guest review
Rooms were nice, although ours was extremely "bijoux", and location and common areas were good. The hotel contracts out the valet service. They will only hire one guy and he has to take and retrieve all vehicles by himself. Garage is not onsight, so takes approximately 30 to 40 minutes to get your car. Additionally, if you do not call ahead for the […] car, good luck finding anyone at the desk to help you as he is out getting vehicles. Therefore, if you need a cab, good luck. There is no one at the bell desk. I hailed a cab for one of the guests who told me they had been 40 minutes late for a wedding because they had to wait so long for help. When they are there they tell you walk up the street to another hotel to get a cab. Thank goodness we did that rather than try to wait and drive to the restaurant for dinner. Would never have made our reservation. We had friends from Ohio with us and sitting in a lobby for over 40 is unacceptable. Too many other hotels with valets and garages. Will not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great Location and Friendly People"
We loved loved loved it!!! Sure, it's an old hotel but the upkeep has been superb! The staff is wonderful, I especially liked the guy at the coffee shop on main floor. Very personable!!! The girls at the register desk were very informative and the valet' guy knew lots of nice places to see! It's perfectly located 1/2 blk from Union Square (with underground […] parking for $36 all day!) The cable cars and buses run up and down the street of Geary and they'll take you to Fisherman's Wharf, Chinatown, North Beach, etc. We plan on staying her next year too!!! It was a fantastic birthday trip!!! Read moreGenuine Hotels.com guest review
"First trip to San Fran"
The hotel was centrally located, right in front of the cable car drop off. Also, if you like to shop, there is a ton of shopping near by. The hotel it self was nice, we got a suite and it was spacious. Only thing that was tiny, was the bathroom. The restaurant they have on the first floor, looked busy at all times. We finally tried it on Sunday morning […] for brunch, and it was not good at all. I can't speak for anything else, but service and brunch was not good. Hotel overall was great. Read moreGenuine Hotels.com guest review
Very nice hotel, super staff, great location!Genuine Hotels.com guest review
"Great downtown location"
This is a great location where you can walk to everything. The hotel is clean and roomy. The food was excellent!Genuine Hotels.com guest review
The room was perfect. The front desk staff were wonderful.Genuine Hotels.com guest review
Excellent location. Clean and well appointed with all the items necessary for business and leisure travel.Genuine Hotels.com guest review
Would have been an excellent stay except I got ZERO sleep the entire night. To specific, I was asleep for 30 minutes when a very loud jazz band from a local club woke me up and played for at least 2 hours. Still not back to sleep in the middle of the night, the garbage truck started making the rounds making all kinds of noise. Then early morning, the […] street car started running. And there was a bright light comIng through the drapes all night. So, $275 later after the taxes, fees and $50 parking fee, I got 30 minutes of sleep and was worthless the whole next day. Read moreGenuine Hotels.com guest review
cons - no breakfast, pros - everything elseGenuine Hotels.com guest review
"Great location, beautiful hotel."
One night stay. The hotel is beautiful and though it is right on the main street, we did not hear any road noise. The window unit for heat and air was a problem. The button to turn it down was broken and it would not operate well. It also was loud, when it turned on and off all night. The room was large and comfortable otherwise.Genuine Expedia guest review
"Very Nice Experience"
Staff was very service oriented very much enjoyed my stayGenuine Hotels.com guest review
"room is small, but good location"
the hotel is located at union square, very convenience to shopping, there is place for people to print.Genuine Expedia guest review
Hotel staff were friendly and helpful. Hotel is in a nice location.Genuine Expedia guest review
Easy access, reasonably priced, considering it is in the heart of downtown SF. It's an older hotel, but refurbished and clean.Genuine Expedia guest review
"Solid hotel on Union Square"
Villa Florence is a good hotel located on Union Square. The rooms are clean and comfortable, though as is usual in many boutique San Francisco hotels, rather small for the price. More a place to stay if you don't plan to spend a great deal of time in your room. The hotel staff is friendly and knowledgeable about the area. The hotel restaurant is OK, […] but little more than that. The hallways all have an old musty smell to them, implying it is well past time to clean or replace the carpets. With those caveats in mind, I still would recommend the place and stay there again. Read moreGenuine Expedia guest review
Perfect location. Shopping and restaurants close by. Entertainment in union square.Genuine Hotels.com guest review
I stayed only one night, and was out and about most the time but the location was great I found. It's mostly shopping around but easy access to everything. The hotel was beautiful, I felt a little out of place with how fancy it was but my room was small, quaint, and I would say simple but very clean and polished.Genuine Hotels.com guest review
"Touring the coast"
My wife and I stayed here for our anniversary. Very nice hotel and really excellent for the money and location. Staff was great and everything was in proper order.Genuine Expedia guest review
"Great boutique hotel"
Centrally located in Union Square near cable car station and short walk to trolley car stop. Large number of excellent restaurants in easy walking distance and close to live theater shows. Very comfortable boutique hotel with an accommodating and attentive staff. Will return.Genuine Expedia guest review
"Decent hotel close to Union Square and Market st."
This is a decent hotel that is not as epensive as the Nikko but is right around the corner.Genuine Expedia guest review
My room was right above the trolley line, so it was loud. I asked for a new room right when I entered as I noticed right away that it was loud. I was assured that the clanging of the bell would stop at 11:00 pm and not start again until 7:00 am, which was correct. However, around 1:00 am, there was something going on with the trolley line, and it sounded […] like steel beams were being dropped from the sky down to the ground. It was very loud. Read moreGenuine Expedia guest review
"Visit for B day"
Great location. Greeted at desk, but employee there at the time was not as enthusiastic or friendly as some have been at this hotel before. Otherwise, all was well.Genuine Expedia guest review
"NICE GREAT LOCATION"
GREAT SERVICE, STAFF IS AMAZING VERY ENTUSIASTIC PEOPLE.Genuine Expedia guest review
"Good hotel good service"
Was there in may with 2 children . I looked at some others for a little less money , but believe me spend some more ! So you have to sleep in a barn ! Simply good ! The downside is the parking ($50 a night valet)Genuine Hotels.com guest review
"Quaint, great location, everything was as expected"
The only con I have is the add on fees and extra %'s added on to EVERY bill from room service to the bar bills, they're labeled "convenience, mandatory employer, and hotel surcharges. I didn't experience any of the fore mentioned. S.F. is a very cool city but the taxes are killing the business'.Genuine Expedia guest review
"Great hotel - wonderful staff and location"
Great stay. The staff was friendly, and very attentitive. The room was very clean, well appointed, and comfortable. The location can't be beat.Genuine Hotels.com guest review
At first the hotel was hard to find as they dont have a visible sign stating were it is. Once I found it, after walking past it several times, I was impressed with the lobby. It was beautifull and the hotel clerk was very kind. But upon entering my room, I found the television did not work, the putlets were so old and loose I could not plug in my chargers […] for phone or computer, and there were little gnats buzzing around the bathroom. When I checked in I was asked if I would like a quiet room facing the courtyard. Of course this sounded perfect. It was anything but quiet. Seems a few homeless were staying in the alleyway they call a coutryard and spent the entire night yelling at each other. It was incredibaly loud and un nerving as they were just outside my window. Read moreGenuine Hotels.com guest review
Great location but it felt like a hostel, they must have tryed to revamp it but it smells old in the rooms. I couldn't even bring my luggage into my house after staying at villa Florence because the musty smell was so strong it saturated my clothes! The staff was great and the bed comfy but I just couldn't get over the smell!Genuine Expedia guest review
"Romantic Rooms in San Francisco"
I lived in San Francisco for a number of years and always enjoyed visiting Villa Florence for the marvelous food at Kuletos and the welcoming lobby cafe. I travel back to the city often for business and am always pleased when I get a chance to stay at Villa Florence. The staff is marvelous- welcoming and attentive. The rooms are always clean and inviting. […] Highly recommended ! Read moreGenuine Hotels.com guest review
"I would not recommend"
This hotel is in desperate need of a facelift. Our first room smelled so bad we had to switch. The staff was very accommodating. The location is great but I would have rather stayed up the street at another hotel.Genuine Hotels.com guest review
Besides the fact that they offer free wifi and there are plenty of restaurants and luxury brand stores within walking distance, I would NOT stay here again or recommend this place to anyone. The pictures posted online and on their website are very deceiving. The suite I stayed in had a very dated look, contrary to how the room was portrayed on the hotel's […] website. Additionally, the two elevators were very tiny (albeit the hotel is old), making it a little difficult to go to and from the hotel room. Additionally, when one of my friends and I booked rooms for our trip, we verified on three different occasions prior to our trip that my suite and her room would be connected. Upon check in, the attendant was VERY rude and stated that the rooms were not guaranteed, but he would do his best to see what was available. However, he also stated that he did not know why the people we spoke to would tell us that and that they did not know what they were talking about. Not only is that unprofessional for talking bad about colleagues to hotel guests, but also he did not even bother to apologize on behalf of the supposed miscommunication. Talk about HORRIBLE customer service, especially since they are the main people to represent Villa Florence. The only employees I felt did well at their jobs were two of the older bellhop men and an Asian lady housekeeper on the 5th floor where I stayed. Read moreGenuine Expedia guest review
Avoid room # x02 to x05 as service trucks work a couple of night hours below your window.Genuine Hotels.com guest review
"fantastic location and lobby"
loved the convenient location and charming lobby of this hotel but had some peculiar experiences with the staff regarding late checkout and also trying to get a seat at the restaurant.Genuine Expedia guest review
"Not a handicapped person"
We requested an inside room remembering that our last stay was in a very noisy outside room. The room we were assigned was set up for handicapped guests so the bathroom was certainly less than convenient for a non-handicapped guest. The shower was open with no curtain so that water splashed out onto the floor. We had to request a small table because […] there was no place to put toiletries by the sink. We also had to request a luggage rack since one was not provided in the room. The room was quiet enough, but the floor slanted in a disconcerting way. Read moreGenuine Expedia guest review
"Old, dated and smelly"
Staff was okay but hotel overall was very disappointing .Genuine Expedia guest review
Room close to street has lousy acoustic windows , 5 am trash tracks noise is too heavyGenuine Expedia guest review
Flat out the best hotel in SF.Genuine Hotels.com guest review
Not only was Villa Florence a great hotel experience but the location was fantastic-just off Union Sq on the cable car line! The staff was very helpful and food at Kuletto's restaurant was phenomenal! My next trip to San Fran will again include a stay at Villa Florence!Genuine Expedia guest review
Everything was great and your front desk service, Victoria, was EXCELLENT. She is very personal and eager to meet your every need. A real pleasure. My only feedback was your cleaning service. She didn't understand when I left a note to please leave 4 coffee pods to make at least 2 cups each in the morning. They only left 3. Plus she did not replace […] the creamer or stir sticks. Another comment was when I called down on Sunday night and wanted information on a pizza delivery no one could help. They said I needed to walk next door for the closest one. These are all minor to me but we had a great time. Thanks so much. Read moreGenuine Hotels.com guest review
Request a room on the upper floors. Not much soundproofing from street noise.Genuine Expedia guest review
"European style charm"
Love the locacation, charming lobby and overall ambiance. Friendly staff, small but clean and comfortable room.Genuine Hotels.com guest review
the only comment I have is the bathroom supplies: body wash was out, unable to shake for last drop. Overall, it was a quiet and comfortable sleep after our long, tiring day.Genuine Hotels.com guest review
"A Night at the Villa Florence"
The location couldn't be more convenient to the Union Square area. The hotel and staf were wonderful. We would definitely stay again.Genuine Hotels.com guest review
"Great old hotel"
Nicer on the inside than might appear from the outside. We had a room on the top floor and it was good sized and very quiet. Water pressure for the shower was excellent. Only negatives were very small closet and housekeeper did not refill the tissues. Have stayed there before and will stay there again. My wife loves the Starbucks like coffee bar in […] the lobby. Read moreGenuine Hotels.com guest review
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