"Best mistake I ever made. . ."
I made a last minute booking. I needed two suits for two nights and Villa Florence seemed to offer these at a good rate. This is a great hotel -- Victoria greeted us at the reception and on seeing it was my girlfriends birthday ordered us a birthday cake and as if that was not enough sent a bottle of champagne to the room. We never mentioned anything, […] she just saw the date on her drivers license. The rooms, or the suites, were great -- Have no idea what others had issue with, the rooms and the bathrooms, these were plenty big enough. It reminded me of an Italian hotel in Italy, real depth and history to the building, the furnishings were real and solid, they’d seen some years but that only added to the comfort level as far as I was concerned. If you want a flatpack Ikea room then you might be better suited to a Hilton or a Marriot, but this is the real thing, it’s like the Chateau Marmont in LA, or the what the Gramercy Park Hotel in NYC used to be like. But what makes this hotel stand out is the staff -- It wasn’t just Victoria that was great, they all worked so hard to make our stay enjoyable and seamless, nothing was a problem. Great experience overall and this will be our first choice when we next go to SF. Read moreGenuine Hotels.com guest review
"Just ok...a little high priced for the experience"
Decor was lovely, the rooms are very small. Recent updates are obvious from the comfy beds to the fresh paint, but the electrical outlets (ALL of them) were loose. It was tough to charge electronics and dry my hair. Bathrooms are very small and don't have curved shower curtain rods, so the curtain sticks to you the whole time you're showering. (Yes, […] things this small gross me out.). The staff was ok, not super friendly, not rude. Lobby and restaurant areas are lovely. Very convenient location, but colleagues stayed a few doors down at a nicer facility for less. Read moreGenuine Hotels.com guest review
Probably best bang for buck. Best Location and nice hotel for a decent price. Good for multiple people in a room. Service excellentGenuine Hotels.com guest review
"Not bad, but DO NOT DRIVE HERE"
If you bring your car, forget it. Drop off and valet on one of the busiest streets in SF is simply not happening. Either leave your car at JW Marriott (which is what the hotel uses) 3 blocks away or park at Union Square (1/2 block). The hotel is dated, obviously from 80 or more years ago. Small rooms, window aircos, odd configuration, tiny elevators. […] But it is clean, well kept and updated. The price is excellent, and if shopping is your thing, you are right on Union Square and 1 block from cable cars and BART. Read moreGenuine Hotels.com guest review
The location is nice and the staff was 5 star+ . I know its a city hotel but the room could have been cleaner. The room. And bathroom were bothold in a bad way. Stained , rust , not just nice old.Genuine Hotels.com guest review
Great hotel right next to union square! I will definitely stay again!Genuine Expedia guest review
"heart of city"
perfect place for sf stay....just remember that the tax adds another fifty to stay....great place had a little hiccup with reservation regarding hotel.com and hotel when i first showed up but took 30 minutes and i was in my room....great classic sf rooms...I've stayed in the hotel before always a great experience...go giantsGenuine Hotels.com guest review
"Heart of San Francisco"
Villa Florence is at the heart of the city. If you're a tourist and want to see the beautiful and ugly, the endearing and shocking, the delightful and unnerving, well then choose this hotel and experience the colors of San Francisco. If you're faint of heart who prefer a quiet retreat, then look much farther away from the madhouse of a downtown loc […] ation. Read moreGenuine Expedia guest review
"Rooms aren't up to par"
The hotel itself was really nice with good restaurants downstairs. The rooms just were not up to par. They desperately need to renovate the rooms. New carpet would go a long way. The walls were scuffed up, you could see dirt all along the baseboards, the bed was not comfortable, etc. The charm of the hotel was great, the rooms just need to be renov […] ated. Read moreGenuine Hotels.com guest review
"Inexpensive Union Square"
Small rooms and small beds but nice. Great restaurant. Nice staff!Genuine Expedia guest review
"Convenient location-Rude Staff"
Front desk staff was extremely rude and not helpful at all!! I believe her name was Brooklynn.. They lost are keys and forgot to give us a tag for our vehicle for valet?? Overall poor stay.Genuine Expedia guest review
"Parking? FORGET IT!"
Hotel itself was ok. Request room NOT facing onto Powell Street (facing courtyard for instance) for quiet. Bathroom TINY.And if you are arriving via car be prepared-- we had to park our own car blocks away because the valet/concierge did NOTHING to help us, and SF parking is a nightmare. The hotel's parking lane is right on the main cable car line. […] This issue, and the tiny bathroom, made our stay disappointing. Read moreGenuine Expedia guest review
"Elegant in great location"
This is a superb hotel in a great location, especially if you are a tourist who loves to shop. Friendly staff too.Genuine Hotels.com guest review
"Paint peeling off the walls in bathroom"
Disappointing...paint peeling off walls in bathroom,$57 per night to park, glass during glasses in the room, we all know from documentary tv that those glasses never get washed! 1 bar of soap to be used for both sink and shower. No frills, no comp coffee in lobby, gloomy decor,I would not return!Genuine Hotels.com guest review
Perfect location and great service from the bell men to the front desk, would definitely visit again and again.Genuine Hotels.com guest review
Location was excellent. Toiletries were not re-filled. Didnt get the right number of towels when requested (happend 2-3 times).Genuine Hotels.com guest review
"Not at all satisfied."
Our stay at the hotel Villa Florence was not at all satisfying. The hotel rooms were very small and the bathroom in our mini suite was very dirty. The walls had black mold on them and they had other filthy smudge on them. Very gross!!! I would not recommend this hotel to anyone. The parking service is $60 per day and is very terrible. Takes an hour […] for your car to be brought to you after you request it. I hope I get a refund for having to stay in rooms with black mold on the walls. Be aware of all this before you decide to stay in this hotel. Read moreGenuine Hotels.com guest review
"Fun in the city"
very happy with the choose of rooms and cost. Location was perfect.Genuine Hotels.com guest review
"Nice Place to stay."
I booked this trip on the mobile app (smart move) and received a discount. The hotel is in a very good location, right next to the cable car and just a few blocks from the BART and MUNI trains. The hotel is one block from Union Square which is home to many high end retail stores, if that's your thing. I was very impressed with the hotel overall, the […] coffee shop was a great hangout after a long day on the town. The room was clean and very modern, i slept like a baby. I would stay here again for sure! Read moreGenuine Expedia guest review
"Nice hotel in down town San Fransico."
The front desk staff were very helpful. The room was very nice & clean. The parking is off site and we were directed to the wrong garage. The water pressure varied during the shower. The beds were great. Check in and out was execellent.Genuine Expedia guest review
"Little gem in the middle of it all"
This is a charming "boutique" hotel, right on Powell Street so plenty of round the clock action nearby. They have done a nice job with a very old building...the room was very clean, small (as one would expect any time the word "boutique" is in the hotel description) but roomy enough to get around the comfortable king size bed. Our room was on the back […] side of the building, which only has a view of a brick wall about six feet away - but very quiet because of that so we appreciated it. Staff was great, very accommodating. This hotel has all the amenities I need - good service, good location, an excellent restaurant attached, small coffee/cocktail bar in the lobby. Read moreGenuine Hotels.com guest review
The elevators are VERY small and there are only two of them. One broke while we were there and we were staying on the 6th floor! The location is really great for walking around and seeing the sites. The restaurant in the lobby is terrible -- stay away. There are so many great places to eat where the food won't be nearly as expensive and the service […] will be faster. Other than that, the hotel was very clean and the rooms were very well taken care of. Read moreGenuine Hotels.com guest review
We stayed at the Villa Florence and it was a great experience. The hotel is in a great location to shopping and the staff were, by far some of the friendliest staff I've had the pleasure to meet in a long time.Genuine Hotels.com guest review
"One Night Stay"
Had a Giants game, and a Kuletos gift certificate, so we decided to stay at the Hotel since it was right next door to Kuletos and very convenient to the ball park. Hotel was nice, clean, and the staff were very accommodating. We enjoyed our stay. The one thing we were unhappy with was the hidden pricing after booking the hotel. The price for the room […] was 239.00, however once you book, your reservation informs you of the hotel taxes and fees, and that there will be a $60.00 a night parking fee. As you can see, that bargain price turns out not to be such a bargain. It would be helpful, and much more honest to show all the pricing prior to booking. If we called the hotel directly, they would have informed us of all the cost, so those costs should also be noted with your booking. Read moreGenuine Expedia guest review
"Gorgeous hotel with a comfortable room for 2."
We had a 1 night stay and it was perfectly located in the middle of terrific shopping in walking distance.Genuine Expedia guest review
"Need to improve a bit."
My only concern was the room size.We got two rooms.One was a single room that had a king bed it was big and comfortable,but the other room was a double bed size full that made looks the room very small and was hard to walk around,the bathroom in this room was very tinny and difficult to move almost claustrophobic.The worst part was the AC unit,one of […] the switch control was broken and really hard to move.The AC on the room above us was leaking and all the water drops were landing on our window AC unit making a noise that was very hard to sleep with.The carpets on the rooms should be reinforce with more padding since we could hear all the steps and noises coming from the rooms above.Other than that the staff was very friendly and professional.We were in rooms 309 and 320. Read moreGenuine Hotels.com guest review
Great location! Walking distance to many stores and shopping mall. Beds were comfy and room was an adequate size. Bathroom was a bit small. Enjoyed being close to the busy street and it didn't interfere with my sleeping. Staff was friendly and quick check in and out.Genuine Hotels.com guest review
"Walking distance to all shopping stores"
Great service staff very friendly highly recommend it.Genuine Expedia guest review
"Room Without a View"
Villa Florence is a beautiful boutique hotel, with an incredibly friendly staff. I had the junior suite, which was quite sizable. The bathrooms are tiny, modestly decorated, and very clean. Kuletos, the attached Italian Bistro is EXCELLENT. One Con: The windows look right into other rooms and the view is basically an alley of other rooms. Because of […] that alone, I would say the room was over priced. I had to keep all of the shutters closed at all times to maintain any privacy because you could see others in their rooms plain as day, and vice versa, which was kind of awful. The hotel itself is really convenient to shopping, nightlife, and tourist attractions, with plenty of $$$ self-parking. Read moreGenuine Hotels.com guest review
"A Pleasant Experience"
The hotel is located in Union Square, a lively area with restaurants, shopping and cable car close by. The hotel restaurant, Kuleto's is excellent.Genuine Hotels.com guest review
"trying way to hard"
The pictures of the hotel, are somewhat misleading. Its your typical union square hotel smallish rooms, the carpet was stained, fingerprints on the walls.Plus side you have your own bathroom. Most of the staff was helpful except for the woman that checked us in, she was rude and not helpful. You are truly paying for the location, next time we will stay […] somewhere else. Read moreGenuine Hotels.com guest review
This is an old refurbished to the max hotel on Union Square. It is the best location in the city. I lived here 20 years ago and if you want shopping and good restaurants this is where you want to be. Our room (I was here with my 2 teenagers) was small but so lovely. The restaurant and lobby were like a much much much more expensive hotel. I can't think […] of one negative comment to make. It was a beautiful experience. Read moreGenuine Expedia guest review
"Convenient location, but a busy street."
Overall disappointing for the money, taxes and fees, have been to the lobby bar area and kuleto's many times but hotel rooms are too small, dirty carpet, not plush towels, tiny bathroom, AC loud. Hotel room and halls have a musty "old" smell. Staff very nice.Genuine Expedia guest review
"Rude Staff, but nice hotel"
I booked this hotel for 3 of my associates at work who were attending a conference. I called the hotel ahead of time to ask if they could put a roll away bed in a 'deluxe double room.' I was told that they could put one in the room, no problem. (Even the fine print of my Expedia email said roll away beds were available.) When my associates checked in, […] they were rudely told that roll away beds were not allowed. They were then put in a different room with one King Bed and one pull out couch (for 3 men). They were then abruptly woken the next day and kicked out of the room (at 10am) and were moved to yet another room with only two beds. Not only that, but the valet woman was very unkind to them when they arrived. I would not recommend staying at this hotel in San Francisco. Read moreGenuine Expedia guest review
"Not worth the money"
The hotel was ok buy not worth the money. The floors were dirty in the room and beds were very uncomfortable. He telephone was broken as well. The atmosphere was great and very close to the trolley and a Starbucks.Genuine Hotels.com guest review
"Great location, charming hotel in SF"
The location could not be better, however, if you are driving, and valeting your car, Powell street is a nightmare to leave your car at. It's better to park in local parking garages (cheaper too), and walk to the hotel. The hotel is charming, clean, comfortable, reasonably priced, and has a very nice lobby. It's very close to Chinatown, the cable cars, […] shopping, restaurants, and to the financial district. There is a nice restaurant next to the hotel as well. Read moreGenuine Hotels.com guest review
"Horrible Service from Bell hop"
The hotel was beautiful and the location is perfect however, you may need to reconsider your staff. They're a little slow and not very friendly. Specifically, the bell hop that was on duty about 2:30PM on Saturday June 21 with dark, wavy hair. He was very rude and snarky in the way he spoke to us about taking our bags up to our room. Management should […] definitely have a talk with him. He ruined for my for that reason only. The hotel itself was perfect. Read moreGenuine Hotels.com guest review
Convenient, food there is awesome, breakfast at the coffee bar is nice though the panini was a bit over priced.Genuine Hotels.com guest review
Rooms were nice, although ours was extremely "bijoux", and location and common areas were good. The hotel contracts out the valet service. They will only hire one guy and he has to take and retrieve all vehicles by himself. Garage is not onsight, so takes approximately 30 to 40 minutes to get your car. Additionally, if you do not call ahead for the […] car, good luck finding anyone at the desk to help you as he is out getting vehicles. Therefore, if you need a cab, good luck. There is no one at the bell desk. I hailed a cab for one of the guests who told me they had been 40 minutes late for a wedding because they had to wait so long for help. When they are there they tell you walk up the street to another hotel to get a cab. Thank goodness we did that rather than try to wait and drive to the restaurant for dinner. Would never have made our reservation. We had friends from Ohio with us and sitting in a lobby for over 40 is unacceptable. Too many other hotels with valets and garages. Will not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great Location and Friendly People"
We loved loved loved it!!! Sure, it's an old hotel but the upkeep has been superb! The staff is wonderful, I especially liked the guy at the coffee shop on main floor. Very personable!!! The girls at the register desk were very informative and the valet' guy knew lots of nice places to see! It's perfectly located 1/2 blk from Union Square (with underground […] parking for $36 all day!) The cable cars and buses run up and down the street of Geary and they'll take you to Fisherman's Wharf, Chinatown, North Beach, etc. We plan on staying her next year too!!! It was a fantastic birthday trip!!! Read moreGenuine Hotels.com guest review
"Charming but dated and very noisy."
While there is charm and ambience with Villa Florence, it is very noisy, extremely small bathrooms, with virtually no counterspace. The windows leaked onto the sill in the bathroom. Electrical outlet for coffee pot was tempermental, so could not always use the coffee maker.Genuine Expedia guest review
"First trip to San Fran"
The hotel was centrally located, right in front of the cable car drop off. Also, if you like to shop, there is a ton of shopping near by. The hotel it self was nice, we got a suite and it was spacious. Only thing that was tiny, was the bathroom. The restaurant they have on the first floor, looked busy at all times. We finally tried it on Sunday morning […] for brunch, and it was not good at all. I can't speak for anything else, but service and brunch was not good. Hotel overall was great. Read moreGenuine Hotels.com guest review
It was a great location. Room was on the back of the hotel. No view, but quiet and that is what we requested. Charges for parking and taxes do add up, making the overnight stay much more than the base rate. But that applies to all hotels. We had a great visit and it was a nice room. It worked fine for us and our two kids.Genuine Expedia guest review
Very nice hotel, super staff, great location!Genuine Hotels.com guest review
We like being in the center of Union Square to be centrally located within walking distance to many attractions! The Villa Florence was just the perfect spot for this!Genuine Expedia guest review
"Great downtown location"
This is a great location where you can walk to everything. The hotel is clean and roomy. The food was excellent!Genuine Hotels.com guest review
The room was perfect. The front desk staff were wonderful.Genuine Hotels.com guest review
Excellent location. Clean and well appointed with all the items necessary for business and leisure travel.Genuine Hotels.com guest review
Would have been an excellent stay except I got ZERO sleep the entire night. To specific, I was asleep for 30 minutes when a very loud jazz band from a local club woke me up and played for at least 2 hours. Still not back to sleep in the middle of the night, the garbage truck started making the rounds making all kinds of noise. Then early morning, the […] street car started running. And there was a bright light comIng through the drapes all night. So, $275 later after the taxes, fees and $50 parking fee, I got 30 minutes of sleep and was worthless the whole next day. Read moreGenuine Hotels.com guest review
cons - no breakfast, pros - everything elseGenuine Hotels.com guest review
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