Skip to main content.

Book online or call:

‎800-246-8357‎

This call is free. 24 hours a day; 7 days a week.

Skip to main content.

Start of main content. Read on from here or press tab to access the next link

All hotels in Rochester, New York, United States

Change search:

Enter dates to check prices

Current search

Check in

Check out

1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Hyatt Regency Rochester - Rochester

3.5 stars

125 East Main Street, Rochester, NY, 14604 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $149

Price Match Guarantee

Copy the URL and paste it into your emails, tweets or post on your favorite sites.

More sharing options

Thanks!

You have sent Hyatt Regency Rochester - Rochester to:

Close popup

Email "Hyatt Regency Rochester" to a friend

Ooops!

Hotel description
Map
Reviews

Share
Email
Save Saved

Need help? Our experts can call you

Map

View Hyatt Regency Rochester on a map

View all hotels in Rochester

Current search

Check in

Check out

1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Why book with us?

Our loyalty program

FREE NIGHT

Collect 10 nights, get 1 free!

Hotels.com doesn't charge cancellation fees
Price Match Guarantee
We're just a phone call away: 800-246-8357

Landmarks near Hyatt Regency Rochester

Rochester Riverside Convention Center Hotels - Rochester 77 yards
Downtown Rochester Hotels - Rochester 93 yards
Monroe Community College Hotels - Rochester 200 yards
Blue Cross Arena Hotels - Rochester 430 yards
Geva Theatre Center Hotels - Rochester 570 yards
All landmarks in Rochester

Nearest hotels to Hyatt Regency Rochester

Rochester Plaza Hotel and Conference Center
3.5 stars

450 yards from Hyatt Regency Rochester - Rochester
Inn on Broadway
3.0 stars

740 yards from Hyatt Regency Rochester - Rochester
The East Avenue Inn & Suites
2.0 stars

770 yards from Hyatt Regency Rochester - Rochester
The Strathallan- a DoubleTree by Hilton
3.0 stars

1700 yards from Hyatt Regency Rochester - Rochester
A B&B at the Edward Harris House Inn
3.0 stars

1.8 miles from Hyatt Regency Rochester - Rochester

Top Hotels in Rochester

Radisson Hotel Rochester Airport
3.0 stars

3.7 from 73 guest ratings
Country Inn & Suites By Carlson, Rochester-Brighton
2.5 stars

4.3 from 361 guest ratings
Extended Stay America - Rochester - Greece
2.5 stars

3.6 from 85 guest ratings
Woodcliff Hotel and Spa
4.0 stars

3.7 from 54 guest ratings
Brookwood Inn - Pittsford
3.0 stars

4.0 from 154 guest ratings

Abner Adams House B & B
3.0 stars

5.0 from 3 guest ratings
Hampton Inn & Suites Rochester/Victor
2.5 stars

4.8 from 27 guest ratings
Marriott Rochester Airport
3.5 stars

4.8 from 19 guest ratings
Courtyard Marriott Rochester E
3.0 stars

4.8 from 13 guest ratings
Beautiful Valley Guesthouse
3.0 stars

4.7 from 3 guest ratings

Comfort Inn & Suites
2.0 stars

4.5 from 57 guest ratings

Reviewed by a Hotels.com guest on Feb 27, 2013

This guest did not leave a comment.
Microtel Inn & Suites by Wyndham Chili/Rochester Airport
2.0 stars

4.6 from 127 guest ratings

Reviewed by a Hotels.com guest on Feb 26, 2013

This guest did not leave a comment.
Red Roof Inn Rochester - Henrietta
2.0 stars

3.8 from 246 guest ratings

"" Reviewed by a Hotels.com guest on Feb 26, 2013

When I first pulled up I thought oh no! The out side was not vey pleasing. Once I got into the room, I totally changed my mind. The room had been beautifully remodeled. Also being that the room door was to the ouside, it was very warm. There was no air entering the room. So I had no complaints about my stay. The staff was very nice. I would book there again.
Best Western Plus Victor Inn & Suites
2.5 stars

4.6 from 121 guest ratings

Reviewed by a Hotels.com guest on Feb 25, 2013

This guest did not leave a comment.
Country Inn & Suites by Carlson Rochester - Henrietta, NY
2.5 stars

4.5 from 244 guest ratings

"" Reviewed by a Hotels.com guest on Feb 25, 2013

Convenient location and clean facilities

Explore the world

Overview of Hyatt Regency Rochester - Rochester

Location.
This hotel is in Rochester, attached via a sky bridge to the Rochester Convention Center. Genesee River's High Falls, the Strong National Museum of Play, and Frontier Field are within a mile. The Memorial Art Gallery is 1.1 miles away, and the Greater Rochester International Airport is 4.2 miles away.

Hotel Features.
Hyatt Regency Rochester has an on-site restaurant and bar, and room service is available from early morning to late night. The fitness and business centers are open 24 hours a day. Wireless Internet access is available throughout the hotel (surcharge). This Rochester hotel includes an indoor pool and a spa tub. Airport transportation is complimentary, and the hotel also offers complimentary newspapers. Tour assistance, currency exchange, and secretarial services are available. Laundry facilities are on site, and the hotel offers dry cleaning.

Guestrooms.
Accommodations at Hyatt Regency Rochester feature iPod docking stations, hair dryers, and coffee/tea makers. Newspapers are complimentary, and wireless Internet access is available (surcharge). The 42-inch TVs provide pay movies and premium cable channels. Hyatt Grand Beds have down blankets and pillowtop mattresses.

Image of Hyatt Regency Rochester, Rochester

3.9 out of 5 Good (121 reviews)

(Neighborhood average 4.1)
Hotels.com Guest Rating

Your staff were very friendly. The young. lady that checked us in was very helpful. Most welcoming. I will stay at your hotel again since i do business... from time to time in the Rochester area. by a Hotels.com guest on 04/04/13

Enter dates to check prices

Hotel Info: ‎1-866-539-8117‎

from $149

Check in

Check out

Nights

1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0 age 18+	Number of children in Room 1 0-17

Guestroom

Business Plan

Executive

Business Plan

Guestroom

What you need to know

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Check-in time starts at: 3 PM
Check-out time is: noon
Pets allowed
American Express
Carte Blanche
Diners Club
Discover
MasterCard
Visa
Minimum check-in age is: 21

Amenities

General
Ballroom(s)
Bar/lounge
Elevator/lift
Gift shops or newsstand
Number of floors - 25
Patio
Restaurant
Swimming pool - indoor
Television in lobby
Total number of rooms - 338
See more facilities
- 24-hour business center
- Air-conditioned public areas
- Wired (high-speed) Internet access - surcharge
- Wireless Internet access - surcharge

Rooms (all rooms include)
Blackout drapes/curtains
Clock radio
Complimentary toiletries
Cribs/infant beds available
Electronic/magnetic keys
Electronic check-out
Extra towels/bedding in room
Hair dryer
Iron/ironing board
Rollaway/extra beds available
See more room details
- Air conditioning
- Cable TV service
- Coffee/tea maker
- Complimentary newspaper
- Daily housekeeping
- Direct-dial phone
- Down blanket
- Hypo-allergenic bedding available
- iPod docking station
- Multi-line phone
- Pay movies
- Pillowtop mattress
- Premium TV channels
- Refrigerator (on request)
- Voice mail
- Wake-up calls
- Wireless Internet access (surcharge)

Services
Parking (surcharge)
Parking garage
Porter/bellhop
Room service (limited hours)
Safe-deposit box at front desk
Secure parking
Security guard
Spa tub
Tour assistance
Wedding services
View more services
- Airport transportation (complimentary)
- ATM/banking
- Breakfast available (surcharge)
- Complimentary newspapers in lobby
- Concierge services
- Currency exchange
- Express check-in
- Express check-out
- Fitness facilities
- Laundry facilities
- Multilingual staff

Business & Event
24-hour front desk
Audiovisual equipment
Banquet facilities
Computer rental
Dry cleaning/laundry service
Event catering
Exhibit space
Multiple small meeting rooms
Secretarial services

Accessibility Features**
Accessibility equipment for the deaf
Accessible bathroom
Accessible parking
Accessible path of travel
Braille or raised signage
In-room accessibility
Roll-in shower

**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

Awards

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Dining

Scene on Main - Serves American classic cuisine with an Italian inspiration. Open for breakfast, lunch, and dinner daily. Renovated in April of 2011 and features a contemporary decor.

Room Service - Available early morning to late night.

Recreation

Hyatt Regency Rochester features a heated indoor pool and spa tub. The fitness center, open 24 hours a day, includes yoga equipment, stationary bicycles, stair steppers, treadmills, and yoga equipment.

The recreational activities listed below are available either on site or nearby; fees may apply.

Basketball nearby
Bicycle rentals nearby
Bird watching nearby
Boating nearby
Bowling alley nearby
Dock nearby
Fishing nearby
Golf - driving range nearby
Golfing nearby
Golf lessons available nearby
Golf - miniature nearby
Hiking/biking trails nearby
Horse riding/rental nearby
Hunting nearby
Ice skating nearby
Motor boating nearby
Mountain biking nearby
Pilates classes/instruction nearby
Playground nearby
Rowing or canoeing on site
Running track/path nearby
Skiing - downhill nearby
Sports center nearby
Tennis nearby

Notification and fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Fee for in-room wireless Internet: USD 9.99 per night (rates may vary)
Self parking fee: USD 4.00 per day (in/out privileges)
Valet parking fee: USD 12.00 per day (in/out privileges)
Pet fee: USD 50.00 per night
Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

All hotels in Rochester, New York, United States

43.15672, -77.60853

Hotel coordinates:

Street map

Legend

Your chosen hotel
Other hotels available on your chosen dates ()
Hotels not available on Hotels.com for your chosen dates ()

Landmarks
Train stations
Airports

What’s different?

This hotel does not match the following selections

Previous Next

Shortlisted

welcomerewards™

Special Deal

The price comparison is based on prices for this hotel over the next 14 days from the stay dates selected.

Great Rate

from

Area map

A short guide to Rochester

Rochester offers one of New York’s most diverse economies. Many corporate headquarters are here, including Eastman Kodak and Bausch & Lomb. The city has many colleges and universities, such as the Rochester Institute of Technology and the Eastman School of Music. Cultural attractions like museums, galleries, theatres, and a philharmonic orchestra will make for a well-rounded visit.

see all hotels in Rochester

Nearby Activities & Points of Interest

Less than 0.5 miles

Rochester Riverside Convention Center - 100 yards
Downtown Rochester (Neighbor) - 200 yards
Rochester - 200 yards
Monroe Community College - 200 yards
Blue Cross Arena - 400 yards
Geva Theatre Center - 600 yards
Genesee River's High Falls - 600 yards
Eastman School of Music - 700 yards
Strong National Museum of Play - 700 yards
Rochester Amtrak - 700 yards

3.0+ mi

Greater Rochester Intl. Airport (ROC) - 3.5 miles

All hotels in Rochester, New York, United States

Reviews

All (121)
Business (27)
Romance (6)
Family (12)
Friends (2)
Other (74)

3.9 / 5

Good

Score breakdown (from 121 reviews)

5.0

(37)
4.0

(51)
3.0

(19)
2.0

(12)
1.0

(2)

Average rating for:

Cleanliness
4.1
Service
4.3
Comfort
4.1
Condition
3.9

Reviews: Overall

<Previous
Page 1 of 3
Next>

Hyatt Regency Rochester - Rochester

2.0 / 5

Fair

"Not worth the money"

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
2.0

Room needed updating. Carpet appeared to be clean but was buckling and well used. TV stand had wood chips broken at the base. No counter top with sink and only a couple of very small shelves in the bathroom to place toiletries. No place to hang a hand towel - no hook/rod. A/C would not operate during the early morning hours - had to throw off all covers […] to sleep. Convience to my event was the only positive. Summation.......not worth the money spent especially for a top name hotel!!! Read more

Genuine Hotels.com guest review

Business trip

Apr 9, 2013

Harry

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Rochester is dirty"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Too much construction

Genuine Hotels.com guest review

1 night romance trip in Mar 2013

Dwayne

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Yes close to the Arena and places to eat."

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Your staff were very friendly. The young. lady that checked us in was very helpful. Most welcoming. I will stay at your hotel again since i do business from time to time in the Rochester area.

Genuine Hotels.com guest review

1 night trip in Apr 2013

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Mar 2013

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"The only disappointing thing was the thermostat..."

Cleanliness
5.0
Service
5.0
Comfort
3.0
Condition
5.0

Everything about the hotel was great, the only thing I had a problem with was the thermostat – even though it read that it was 70º, it couldn't have been more than 65º. However, I would definitely go back, because the staff was great and the hotel itself was quiet.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for reviewing our hotel on hotels.com. We really appreciate the comments but we apologize the thermostat was acting up. I have shown this review to our Engineering Director and he will speak with his team to ensure we check all thermostats when we are completing our preventitive maintenance on our guestrooms. All the best.

1 night business trip in Feb 2013

A Traveller

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"NICE HOTEL BUT WE WONT GO BACK."

Cleanliness
2.0
Service
4.0
Comfort
5.0
Condition
5.0

THE HOTEL WAS VERY NICE,HOWEVER OUR ROOM WAS NOT VERY CLEAN FOUND HAIR IN THE TUB AND IT LOOKED LIKE THEY HAD'NT DUSTED IN WEEKS! PAID $20 EXTRA ON THE RESERVATION FOR THE BREAKFAST AND UPON ARRIVAL WAS TOLD THAT IT ONLY INCLUDED TWO ADULTS AND THAT MY TWO TEENAGE CHILDREN WOULD BE $16.99 EACH!! NEEDLESS TO SAY I WAS VERY DISAPOINTED! WE ENDED UP GOING […] TO DENNYS AND PAID $40 FOR ALL 4 OF US SO I GUESS I GOT RIPPED ON THAT! UGH! PARKING IS A JOKE AS WELL! TOOK US A GOOD 10-15 MINUTES TO PARK AND CARRY ALL OF OUR LUGGAGE TO THE ELEVATOR AND THROUGH THE MAZE JUST TO GET TO THE FRONT DESK! WHAT A JOKE! WE WONT BE GOING BACK! Read more

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for taking the time to complete a thorough review of your stay with us. Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced. Your satisfaction is always our top priority. We strive to provide clean and comfortable rooms to all our guests as well as ensure all your needs are met while visiting. I will be sharing your experience with my associates to improve our guestroom experience.

1 night trip in Feb 2013

VIRGINIA

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night business trip in Feb 2013

Mel

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Feb 2013

A Traveller

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"Time to Update!"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

The Hotel was a bit worn out and dated and the food was terrible, Staff was very nice and accommodating. The good news is that it forced us to go out and find a nice neighborhood bar and restaurant and we had a great time experiencing the local culture. Hotel has the potential to be really nice but it is time for a face lift.

Genuine Hotels.com guest review

1 night business trip in Jan 2013

Ms. Mitch

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night business trip in Jan 2013

A Traveller

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for taking the time to review our hotel. We really appreciate it.

1 night business trip in Jan 2013

emanuel

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Most satisfactory stay, close to court & Dinosaur"

Cleanliness
4.0
Service
5.0
Comfort
5.0
Condition
4.0

Can't say enough positive about the staff: Kind, friendly and helpful; from front desk to restaurant. Gym small but functional; restaurant welcoming in appearance, and while the food was (as is typical of hotel restaurants) unexceptional, it was fresh and well prepared/presented.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for your review. We are glad you found our staff to be kind, friendly and helpful. We hope to see you back again soon. All te best.

1 night business trip in Jan 2013

Steve F.

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Jan 2013

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Birthday"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Great room/hotel, fabulous stay

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you so much for your review. We are glad you enjoyed your room and your visit. Can't wait to see you again. All the best.

1 night romance trip in Dec 2012

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Very good, efficient,clean and newer. Restaurant/bar was great. SErvice was great. It seems a little tricky if you are going to walk somewhere at night but I encountered no trouble, since I drove to my evening meeting/..

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you very much for your great review on Hotels.com. We really appreciate you staying with us and your comments on our Restaurant and Bar. All the best this Holiday Season and we will see you next time.

1 night business trip in Dec 2012

A Traveller

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Great Location"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Great location, great price. Lots of amenities. The only thing I didn't care for was that I had to pay extra for internet access. As a business traveler I don't want to be nickel and dimed for every small charge.

Genuine Expedia guest review

Other trip

Dec 19, 2012

Amanda

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Very nice!!"

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
5.0

The Hyatt was beautiful! This time of year with all the lights up, Rochester was beautiful too :) The location was great and the room was BIG!

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you very much for your review on Hotels.com. We really appreciate you taking the time to review our hotel and hope to see you next time you are in Rochester. All the best.

Business trip

Dec 8, 2012

Rachel

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"outdate and worn hotel"

Cleanliness
3.0
Service
4.0
Comfort
2.0
Condition
2.0

it is a big hotel without some necessary facilities

Genuine Expedia guest review

Other trip

Dec 2, 2012

traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Great Hotel for Family Reunion"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

We had 3 rooms conveniently located together. The Kids,ages 7 and 10 were able to enjoy all the amenities including pool,and the marvelous breakfast buffet.. the Dads and Gandpa escaped to the bar and monster screen for football. We all love the experience and the staff was terrific from the initial arrival to the departure. Kudos to everyone including […] expedia for help locating the special place for us in Rochester. Read more

Genuine Expedia guest review

Other trip

Nov 30, 2012

Don

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"right downtown"

Cleanliness
3.0
Service
5.0
Comfort
3.0
Condition
3.0

We enjoyed our stay. The hotel staff was awesome/good food. The rooms were a bit tired ~ but the staff said they are soon to be updated. Not a lot to do (or many choices to dine) in walking distance... but easy access to all major roads~ and close to malls.

Genuine Hotels.com guest review

3 night trip in Nov 2012

Mike

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Solid Hotel"

Cleanliness
3.0
Service
4.0
Comfort
4.0
Condition
4.0

Good access to downtown Rocheter, solid all around hotel. Gym was decent, pool bigger than most.

Genuine Expedia guest review

Other trip

Nov 26, 2012

A Traveller

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Very nice hotel"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
5.0

A very nice hotel and up to the Hyatt standards, professional staff

Genuine Hotels.com guest review

1 night business trip in Nov 2012

Greg

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Nov 2012

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"A fine hotel in a vanquished town"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This is a hotel for biz travelers. There is no downtown scene in Rochester anymore. The core has been hollowed-out. Most of the space on main street is unoccupied. The police are omni-present suggesting the City fears civic unrest. The upside is that there is no rush hour. It's never an issue to drive anywhere in the downtown area. Pity how this once […] proud town has imploded. Read more

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you very much for your positive review for our downtown Rochester location. We really appreciate the positive comments about the staff. Downtown Rochester and surrounding area is a focus for us and we work closely with the city to attract new and exciting downtown opportunities for Rochester and we will continue to do so.

Other trip

Oct 16, 2012

Henry

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"hotel convenient to all but pricey"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Beautiful newly redone. It is expensive to have room service to watch movies and Internet is about $ 10 per 24 hours even with rewards membership

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you for taking the time to complete a review on Expedia and give us a thorough review of your stay with us.We understand some hotels do offer complimentary unsecured Internet in there and I know we do not but we do offer various packages which include Internet as well as free access in our lobby, restaurant and bar area. We also offer special giveaways on our Face book page which you can visit and get the WORD of the week which if given at check in you get complimentary Internet and parking. I apologize the Internet affected your stay but we are glad your enjoyed our location, service an appearance. Thank you

Other trip

Oct 15, 2012

Susan

Hyatt Regency Rochester - Rochester

2.0 / 5

Fair

"In serious need of update!!!!!!"

Cleanliness
1.0
Service
4.0
Comfort
2.0
Condition
1.0

Carpet in the room was disgusting!!!! Was in need of update probably 10 years ago. Pulled away from the wall and probably the dirtiest and most stained carpet I have ever seen in a hotel. I would avoid this property.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for taking the time to give us a thorough review of your stay with us. Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced. Your satisfaction is always our top priority. We strive to provide clean and comfortable rooms to all our guests as well as ensure all your needs are met while visiting. Thank you.

2 night business trip in Oct 2012

John

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"Convenient to office location"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

Not a lot of amenitites or option for dining. Dining room was overpriced and had very limited selections.

Genuine Hotels.com guest review

3 night business trip in Oct 2012

Kathy

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"Better places to stay"

Cleanliness
3.0
Service
5.0
Comfort
4.0
Condition
3.0

You have to pay extra for everything

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for your review on Hotels.com. We appreciate your feedback. I apologize the cost of the hotel effected your stay. We have various packages on line and through our reservations department that included items such as internet, breakfast, parking and other amenities at the hotel. We hope to see you again.

1 night trip in Oct 2012

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Great hotel for quick, low key getaway"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Great for couples seeking accessibility to the city. Clean rooms and great customer service.

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you for the review and your comments about our downtown Rochester location. I apologize the room was not as sound proof as possible but I am glad the staff staff treated you well and the room was clean. Thank you and we hope to see you next time.

Other trip

Oct 9, 2012

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Rochester with pretty comfort"

Cleanliness
5.0
Service
4.0
Comfort
4.0
Condition
5.0

Everything was very good. Just one thing: there is no refrigerator in the room what we missed.

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you so much for the great review on Expedia. We really appreciate the nice comments about our staff and glad you enjoyed your stay. We hope to see you again soon.

Other trip

Oct 9, 2012

Gerson

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"Downtown Rochester Hotel"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

The hotel was nice and the staff welcoming. Room smelt a little stale and the walls were very thin- you could hear fairly loud conversations in the next room. No bath robes provided so did not go down to use the pool.

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you for your review and we appreciate your great comments about our staff. I apologize we did not offer robes in the room but we do offer on guest request for the next time you come to visit so you can go down and enjoy the pool. Thank you, we will see you next time.

Other trip

Oct 9, 2012

Big W

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"A very nice hotel that provided excellent service."

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
4.0

Overall, I was quite pleased with the Hyatt Regency Rochester. Our room was clean and comfortable and the bar and restaurant downstairs were quite nice. I would gladly stay there again on my next visit.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you so much for your review on Hotels.com. We are excited you enjoyed our downtown Rochester location and are looking forward to seeing you again soon. All the best.

Other trip

Oct 8, 2012

Dennis

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"OK Hotel"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

The room was lovely but the bed was hard, so hard that my husband's hips hurt for the rest of the day and I had a rough night's sleep. The breakfast buffet, which really should have been included, was totally overpriced and we would have had to pay for anything extra, such as an OMELET! We left the restaurant and found a fabulous diner where we ate […] like kings and took most of it home. Read more

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for your review. We appreciate you taking the time to review us on Hotels.com. I apologize the breakfast and our beds were not to your liking. We typically get compliments on how soft our bedding is not how hard. I understand we were only offering our buffet when you visited but as of yesterday we implemented our full menu so we have many different options when you come to stay with us. Thank you again, take care.

Other trip

Sep 23, 2012

Fortune

Hyatt Regency Rochester - Rochester

3.0 / 5

Good

"Enjoyed our overnight stay, and..."

Cleanliness
3.0
Service
5.0
Comfort
4.0
Condition
3.0

I was a bit disappointed that the Hyatt Regency wasn't sparkling clean. It was clean and I know it is not new but I thought they would/should be very particular about the corners for cleanliness. After all it is the Hyatt Regency!

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you for taking the time to complete our your review and give us a thorough rating of your stay with us. Your feedback is crucial in helping us continuously improve our hotel and guest service. I sincerely apologize for the inconveniences you experienced. Your satisfaction is always our top priority. We strive to provide clean and comfortable rooms to all our guests as well as ensure all your needs are met while visiting. I will share your comments with my housekeeping staff. Thank you again and I hope you come back and visit again. Take care.

Other trip

Sep 18, 2012

Barb

Hyatt Regency Rochester - Rochester

2.0 / 5

Fair

"Needs a real hospitality manager"

Cleanliness
4.0
Service
3.0
Comfort
2.0
Condition
3.0

Hearing doors slamming in the hallway throughout most of the night was irritating on top of some kind of remodeling of a room near by pretty much made for a sleepless night. The staff was nice and apologetic but that doesn't help during a 7am business meeting.

Genuine Expedia guest review

Other trip

Sep 13, 2012

Mark

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Fine place to stay"

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
5.0

Had a pleasant and relaxed night. Food at the restaurant was good, service there was pleasant. Room very clean, but the rug had some rumples. Bed had a memory foam topper, thus a bit hot. Climate control quiet -- no noisy heat pumps here. Pool very nice, perfect temperature, not over-clorinated.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you so much for your review on Hotels.com. We really appreciate your feedback about our downtown location. We at the Hyatt Regency Rochester appreciate the staff comments as we share them with everyone. We will see you next time, take care.

1 night trip in Aug 2012

John

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"It's a good hotel to stay in Rochester"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

I was very happy with my stay at Hyatt Regency Rochester. The hotel is clean and staff is very nice and helpful. It is in a good location easy to get on the freeway to the airport and also it's not far to the East End(bars) and Park Ave(Cafe & restaurants) area. I'd recommend this hotel to the travelers.

Genuine Expedia guest review

Other trip

Aug 24, 2012

Summer

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Beware of room service"

Cleanliness
4.0
Service
5.0
Comfort
5.0
Condition
5.0

Nice hotel with the exception of the fact that every meal I ordered from room service had a hair in it.

Genuine Expedia guest review

Other trip

Aug 24, 2012

jackie

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Nice hotel."

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
5.0

Room is clean. Staff are so kindness. We enjoy great time at Rochester. Thank you.

Genuine Expedia guest review

Response by Hyatt Regency Rochester Thank you very much for your great review on Expedia. We are excited you enjoyed our downtown Rochester location near the High Falls and Frontier field areas. Thanks so much for the great staff comments....we will share with everyone. See you next time, take care.

Other trip

Aug 20, 2012

Eiji

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"In the heart of the city"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

Had a great time. Loved the skywalks to other destinations. Close to shopping, dining, night life within close travel distance to zoo and beach. Great place to stay and explore Rochester. Neighborhood is different in the evening than during the day. Would recommend not walking around the neighborhood in the evening, if you do try to use the skywalks […] or travel by car. The hotel was quiet as we stayed on the 22 floor so that took care of a lot of the noise that may come from the streets. The service was great, clean room and the hotel staff provided excellent service. I was surprised that they charged for local calls - I would have used my cell phone had I known that. Read more

Genuine Hotels.com guest review

2 night romance trip in Aug 2012

DarLori

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"Great place and easy access to all of Rochester!"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

The front desk employees were always cheerful and wiling to help with anything we needed. We had to call for directions after making a wrong turn and we had really gotten a long way off and their help was wonderful!

Genuine Expedia guest review

Response by Hyatt Regency Rochester We would like to thank you for your recent stay at the Hyatt Regency Rochester and thorough review on Expedia. I am so glad you enjoyed our Downtown Rochester location close to shopping, attractions, and all Rochester has to offer. Thank you again for the review, all the best. Take care, and we hope to see you soon.

Other trip

Aug 13, 2012

Angie

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Central location, very boring area."

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

Hotel was very nice and the staff were very professional. The area being downtown has very little to offer at night and not very safe for tourists to walk around. Not even a convenient store that opens late for coffee/water etc. I had to take a taxi to get a late snack. I orderded lunch but had to leave after it had it not arrived 20min later. I only […] ordered a soup and sandwich. Overall the hotel stay was pleasant and the reception staff were very helpfull. Thank you. Read more

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester We would like to thank you for your recent stay and thorough review on Hotels.com. I wish the facility would have suited you better and that we would have had more going on in the local area. I am glad to know you thought the location was great and out staff helpful. We hope to see you again soon, Take care.

1 night trip in Jul 2012

Michael

Hyatt Regency Rochester - Rochester

2.0 / 5

Fair

Cleanliness
2.0
Service
4.0
Comfort
2.0
Condition
2.0

This guest did not leave a comment.

Genuine Hotels.com guest review

Response by Hyatt Regency Rochester Thank you for your review on Hotels.com. We here at the Hyatt Regency Rochester are very interested in hearing feedback from our guests so please when you visit again let us know how we can better serve you.

3 night trip in Jul 2012

A Traveller

Hyatt Regency Rochester - Rochester

5.0 / 5

Outstanding

"An Oasis in Rochester"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

The Hyatt was a very vibrant place during our stay. Despite how busy they were though, the staff was very pleasant and helpful. Everything was as clean as could be. I'd return any time!

Genuine Hotels.com guest review

2 night trip in Jul 2012

Jeff

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Quick trip to Rochester"

Cleanliness
4.0
Service
5.0
Comfort
5.0
Condition
4.0

The staff was outstanding and I really enjoyed my stay.

Genuine Expedia guest review

Other trip

Jul 2, 2012

Greg

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Quiet, clean and comfortable"

Cleanliness
5.0
Service
3.0
Comfort
5.0
Condition
4.0

We were on the 17th floor and had a great view of the city! The room was very quiet and clean. Other reviews have said the decor was dated, but our room seemed fine. The breakfast was good - glad it was included in the cost of the room - $18.00 seems like a lot for a buffet breakfast! The only part of our stay that was irritating was when I asked for […] directions to a restaurant, and the directions given by the front desk led us miles out of our way. We were a half-hour late for our dinner. Read more

Genuine Expedia guest review

Other trip

Jun 26, 2012

Rosie

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"My Experience w/Hyatt, Rochester"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
4.0

Nice hotel. Food was excellent and the staff was extremely friendly and efficient.

Genuine Expedia guest review

Other trip

Jun 23, 2012

A Traveller

Hyatt Regency Rochester - Rochester

2.0 / 5

Fair

"Not a Four Star"

Cleanliness
2.0
Service
5.0
Comfort
2.0
Condition
2.0

For a four star Hotel we were not impressed......the lobby carpet was dirty as well as the mirrors inside the elevator. The furniture in the room was old ,and chipped,and the room was very dusty. When I went into the shower the vents were very moldy,and dusty. The only good thing is that the staff at the desk were very friendly. This Hotel needs a makeover […] !! Read more

Genuine Expedia guest review

Other trip

Jun 4, 2012

Viola

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Great for the price!"

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

Comfortable, quite, nice rooms, but old bathrooms with no ventilation.

Genuine Expedia guest review

Other trip

May 15, 2012

A Traveller

Hyatt Regency Rochester - Rochester

4.0 / 5

Excellent

"Great place to stay in the heart of downtown."

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
3.0

Some parts of the hotel seemed a bit worn, like the carpets in the elevators and the peeling paint on the bathroom door in our room. But overall the place was nicely furnished and decorated, rooms were quiet, and staff were attentive and professional. Unfortunately, the location was a bit disappointing as there were no restaurants within walking distance […] of the hotel, that I could see. Read more

Genuine Expedia guest review

Other trip

Apr 24, 2012

A Traveller

<Previous
Page 1 of 3
Next>

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

All hotels in Rochester, New York, United States

Review written by a customer who has booked on Hotels.com.

Is the description of this hotel not correct? Tell us

< Radisson Hotel Rochester Riverside - Rochester Staybridge Suites Rochester University - Rochester >

ABOUT SSL CERTIFICATES

Explore Expedia further

Check in mm/dd/yy

Check out mm/dd/yy

Rooms

	Adults	Children
	age 18+	0-17
Room 1:

Hyatt Regency Rochester - Rochester

Share this page

More sharing options

Email "Hyatt Regency Rochester - Rochester" to a friend

Thanks!

Email "Hyatt Regency Rochester" to a friend

Thanks!

Map

Why book with us?

Our loyalty program

Landmarks near Hyatt Regency Rochester

Nearest hotels to Hyatt Regency Rochester

Top Hotels in Rochester

Nearby 3 Star hotels Rochester

Nearby Rochester Hotels with Internet Access

Nearby Rochester Hotels with Gym

Nearby Rochester Hotels with Accessible path of travel

Nearby Rochester Hotels with Accessible bathroom

Explore the world

Overview of Hyatt Regency Rochester - Rochester

Enter dates to check prices

Guestroom

Business Plan

Executive

Business Plan

Guestroom

What you need to know

Amenities

Awards

Dining

Recreation

Notification and fees

Terms & conditions

Street map

Legend

This hotel does not match the following selections

Area map

A short guide to Rochester

Nearby Activities & Points of Interest

Less than 0.5 miles

3.0+ mi

Score breakdown (from 121 reviews)

Average rating for:

Cleanliness

Service

Comfort

Condition

Reviews: Overall

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition