"Great location but noisy hotel"
Noisy! We were near the elevator and could hear it beep for our floor and all the surrounding floors. Walls were thin, as we would hear the elevator open it’s doors (day and night) the people above us and below us. The hotel is in a great location next to shops, restaurants, and the Lake. The room was large and clean but overall I would not stay here […] again or recommend the hotel. I was lucky to get 4 hours of sleep with all the noise. Read moreGenuine Hotels.com guest review
This si a quiet and convenient place to stay for a Chicago weekend. The location is excellent. The rates were good. The room up to date and just right for 2 of us. The staff at the hotel and restaurant were very helpful. The breakfast at Nix very good...service excellent and friendly. our rate was excellent from hotels.com The valet pricey but like […] most city hotels...we expected it. There is a garage right across the street but we chose the safety of the valet and paid for it:) Read moreGenuine Hotels.com guest review
"Get out your wallet"
Parking is twice the price of lots a week away. Paying for Wi-Fi seems chintzy. The rooms are reasonably sized but ask to be on the street side and you may have a glimpse of the water. The location is fabulous. Walk to an excellent and delicious meal at Tempo Cafe, classic Greek / American diner or Italian at Rosebud on Rush.Genuine Hotels.com guest review
"Historical hotel, very romantic, friendly staff"
Excellent restaurant, people were exceedingly friendly and had been there a long time. They knew the history (including Al Capone staying there), and where to go to restaurants and entertainment and hail a cab. All very good. We will stay there when we go back very soon.Genuine Hotels.com guest review
"Nice place - very modern"
Great location, friendly staff, clean, modern. A very nice place to stay!Genuine Hotels.com guest review
"Quick trip to a great city"
We had two quick overnight stays at the Knickerbocker Friday and Sunday enroute to an Indiana event. The staff was wonderful. The hotel very adequate though the rooms are small. Its location cannot be beat-just off the mag mile and blocks from Rush restaurants. The price was also excellent!Genuine Hotels.com guest review
Love staying at hotels. This is the best hotel we have stayed.Genuine Hotels.com guest review
Great hotel! Just one block from the John Hancock building. Clean rooms but the bathroom door is a sliding wood/glass door that is noisy if one person is sleeping while the other is showering (only slight issue we had) otherwise this was a perfect pick for us.Genuine Hotels.com guest review
Incredibly nice bathroom, with a rain shower and a jetted tub. We were given a nice two-room suite. Very clean and quiet. All of the staff were very kind and helpful. My only complaint is tat they charge for wi-if in the room.Genuine Hotels.com guest review
"1 block to AVE. Michigan"
good service of employee. Very near to lake front and to Michigan Ave-shops. Clean hotel and bedrooms. Daily cleaning excellent. Lack a free Wi-fiGenuine Hotels.com guest review
"A must stay..."
Our first time to Chicago, greeted by Tommy our Bell Man at the Knickerbocker who set the stage for our trip! Tommy is a wonderful man with the perfect accent and a kind heart! If you are looking for character with a fresh renovation than look no further! This is now our place of choice!Genuine Hotels.com guest review
"Close to venues attended."
I enjoyed staying at the Knickerbocker and would return to it whenever I am in Chicago. Staff was very friendly ad helpful--room as immaculate. The location was very important to the entire trip and the Knickerbocker did not disappoint in any way.Genuine Hotels.com guest review
"Great location, superb service"
We were very well looked after by a welcoming and solicitous staff. The location is great, close to transit, shopping, and a variety of restaurants at all price points.Genuine Hotels.com guest review
"Travelling with elderly parents - great service"
I was travelling with my 89 and 90 year old parents. Service for them was exceptional. All staff friendly and helpful. Location of hotel was great. Rooms clean and comfortable. Would recommend this hotel.Genuine Hotels.com guest review
"concierge services were great!"
Have stayed there before and will go back. They are always accommodating.Genuine Hotels.com guest review
With all the choices of hotels in Chicago I could not have been more pleased. It was a great value in a fabulous location. The room was fashionable, clean, and very comfortable. The staff was wonderful and very accommodating. I recommend this hotel with high regard.Genuine Hotels.com guest review
"Great Location and room, decent food!"
Hotel's location was perfect. We were within walking distance of most things we wanted to do in Chicago. (Navy pier, John Hancock Tower, shopping) Room was smaller than it appeared on Hotels.com, but very clean with an excellent bathroom. My only gripes with the place were the price of drinks at the bar and breakfast the following morning. A single-malt […] scotch cost me double what it does at a whiskey bar in my hometown, as did the breakfest buffet we had. I'd definitely visit this hotel again, I'll just eat/drink elsewhere. :) Read moreGenuine Hotels.com guest review
"Great but stingy on wi-fi"
Great hotel for the discounted price. Wireless is free in the lobby but $11/day in your room! Go figure. A guest has to pay but someone off the street is free? But I'd stay again and recommend it.Genuine Hotels.com guest review
"close to shopping and restaurants"
ExcellentGenuine Hotels.com guest review
Let me begin my review by stating that I got an amazing price for the location. Honestly I would've slept on the street at the price I got compared to the location. The Millenium Knickerbocker is such a prestigious name and the Lobby and staff were all wonderful. It was the condition of the room accompanied by the poor performance that will have me […] never staying here again. Valet took outrageous amounts of time to bring the car around on more than one occasion it took upwards of 45 minutes to get the car. I only stayed one night. On the the day of checking out it took almost an hour to get my car and only after inquiring with the staff was I informed that they had left the lights on the night before and now were trying to jump my car. I didn't authorize any thing be done to my car because I was never made aware of this. On top of that it cost 65 dollars plus multiple tips. The room was average at best with little selection in the mini bar and the prices being astronomical for strange items no less an effort to distract from the 300% premium for a king sized snickers bar. 4$ really? I guess I'll walk around the block to walgreens and get one for a dollar there. Sheryl was the the best feature at this hotel. Loyal to the city and her employer she helped me get my footing for the city with excellent insider information. Her upbeat attitude during the valet Selina helped me maintain my cool though I was running late and agervated with the whole situation. Read moreGenuine Hotels.com guest review
First time staying at the Knickerbocker and it was great, I plan on staying again.Genuine Hotels.com guest review
GREAT CONCEIRGE. ROOM WAS SMALL BUT VERY COMFORTABLE. GREAT BOTIQUE HOTELGenuine Hotels.com guest review
"Always a pleasure"
Our favorite Chicago hotel. The cocktail lounge off the lobby is a nice place to people watch and relax. Great location and price was more then reasonable through Hotels.com. Beds super comfortable. Quiet hotel.Genuine Hotels.com guest review
We stayed here for four nights while seeing the sights of Chicago. We really enjoyed our stay. Our room was spacious and clean. The bathroom was immaculate and we really enjoyed the glass-enclosed shower. Our room was on the back side of the hotel so there wasn’t much to see but that meant it was also very quiet which is more important to us than a […] view. The staff was very friendly and helpful. We ate breakfast at Nix restaurant in the hotel for three mornings. The service was sometimes a little slow, but the food was always good. The location was very close to shopping, dining, and sights to see. We would definitely stay here again the next time we are in Chicago. Read moreGenuine Hotels.com guest review
The hotel has an interesting history which helped me understand a bit of worn appearance. Our stay was comfortable and the hotel conveniently located.Genuine Hotels.com guest review
"fRONT DESK STAFF EXTREMELY FRIENDLY AND HELPFUL"
tHE STAFF are amazing and try hard to make your stay the best.Genuine Hotels.com guest review
Beautiful hotel right in the middle of everything. Comfy beds, great toiletries. Only down side is it's a little bit of a hike to the nearest cta l stop.Genuine Hotels.com guest review
"Pretty Good Hotel"
Hotel and staff were nice. Bed not so comfortable, felt like an old mattress since the middle of the bed firm and sides felt lower like a permanent body mark. Also shower layout seemed backward. In order to turn water on, you would have to get wet because the door was on the wrong side. Water was cold for one shower and door wouldn't close all the way […] so water got all over the floor. Read moreGenuine Hotels.com guest review
"comfort, cleanliness, and courtesy"
Excellent in every wayGenuine Hotels.com guest review
"Overall great experience"
The staff was so kind, especially housekeeping! They always had something nice to say and they would go out of their way to wish us a nice day and compliment our wardrobe.Genuine Hotels.com guest review
This is the first time I've stayed at this hotel and I was very pleased with it. The staff was very friendly, the rooms were clean and we were so close to the Magnificent Mile. Would definitely stay here again.Genuine Hotels.com guest review
"Great hotel with a terrible mattress"
The Hotel is very beautiful and in a perfect location. The staff is extremely kind and nice. The price is a little bit high and I think that next time we would choose something less expensive. The only cons is the quality of the mattresses: they were very floppy and they have killed our back.Genuine Hotels.com guest review
"Mostly decent - but far less than the pictures"
It is common for pictures to upgrade the actual appearance, however, I have never seen it done to this extent. I was under the impression that I was getting a great deal on a close to 5 star type of environment and what I got instead was a place that looked like they just did whatever they had to do the meet the checklist of a 4 star establishment. […] The customer service was very mediocre consider the price paid and the reputation put forward. The beds and linens were extremely comfortable. The room was clean. If you want a jacuzzi you have to request a room with one in it. Read moreGenuine Hotels.com guest review
Great area for shopping, site seeing and eating. Less than one block to Michigan Ave (Magnificent Mile) and prompt cab service at any time.Genuine Hotels.com guest review
"Close to shopping"
We live in the Chicago area and decided to book a room for the weekend to play "tourist" and go to places we don't go unless we have out-of-town visitors. The room was on the small side but unless you plan on spending your entire day inside, it shouldn't be a big deal. Location was great, you walk to the end of the block and you are on Michigan Avenue, […] 1 block from John Hancock . Will book it again. Read moreGenuine Hotels.com guest review
Highly recommend!! I know that there is a saying that you don't notice when something is done right you only notice when it's wrong. But in the case of the Millennium Knickerbocker Hotel it was glaringly apparent that they are doing everything right! From the moment we stepped into the hotel we were treated like family and asked to make ourselves at […] home. The room was spacious and clean and the beds were very comfortable. Breakfast was great and the server even had our car brought around. I loved every minute of our stay especially the convenience to the area of town that we wanted to explore. We were a 5minute walk from the Hancock Tower and some great shopping as well as my favorite deep dish pizza places. Read moreGenuine Hotels.com guest review
Very nice and professional staff. The location was perfect! I would stay again.Genuine Hotels.com guest review
My only complaint is that FNC is blacked out, there is only voice. Annoying! Correct this and it becomes a great place to stay.Genuine Hotels.com guest review
"Location, Location, Location"
Overall very pleased. Would like to see ihome clock radios in the rooms.Genuine Hotels.com guest review
Overall very easy to get to and was a short cab ride to all areas of downtown. Great stay for business travel.Genuine Hotels.com guest review
The hotel wouldn't give me a military or AARP or AAA discounted rate even though I contacted the Knickerbocker Hotel directly. Instead I was directed to Expedia or Hotels.com if I wanted a cheaper rate which cost me more and the hotel wouldn't understand or helpGenuine Hotels.com guest review
"Clean Up Your Act"
While this hotel was in a perfect location, and the hotel staff (front desk; concierge) were fabulous, housekeeping was horrendous! Our room was always dirty! One day, upon arriving back after a day sightseeing, housekeeping never even cleaned the toilet bowl! Crumbs in my bed remained there, sheets were not tucked in and the bed was barely made. Dirty […] glasses were left on my desk, the soap in the dish was slimy, and the bathroom floor still had hair on it. One night I went for ice and there was a disgusting old room service tray in the ice room! Read moreGenuine Hotels.com guest review
Excellent location, very accomodating staff, excellent customer service!!! Cant go wrong here! I will stay here again..Genuine Expedia guest review
"Great Bargain...Great Location!"
Location was the name of the game. 1 Block from the Hancock and Michigan Ave shopping. $65 to park a night was pricey, but we got such a great deal, we didn't mind paying it.Genuine Hotels.com guest review
From the moment we checked into the Millinnium Knickerbocker, we were impressed. The valet's out front greeted us very friendly, the front-desk staff were efficient and friendly, and our room was nicely updated and decorated with a comfortable bed. We filled out their questionnaire while in our room and since the room was a little warm, we checked that […] there was a problem with the room. We were called within 5 minutes, the issue was addressed and they even gave us a breakfast coupon for our trouble. The breakfast was wonderful. We even had other family members who had reservations at another hotel, cancel their reservations and join us at Knickerbocker and they too were very pleased. I would highly recommend this hotel! Read moreGenuine Expedia guest review
The hotel is in a great location on the north end of Michigan Avenue. It was a good experience.Genuine Expedia guest review
"Loved it! We will be back!"
We very much enjoyed the stay. We will be back when we come for future business trips.Genuine Hotels.com guest review
Always a better stay then the last!!Genuine Hotels.com guest review
"Great place to stay!"
Parking was too expensive but the rooms were great for the price. Room was clean and comfortable. I would definitely stay here again.Genuine Expedia guest review
"Hotel on the north end of the magnificent mile"
Good location by food and stores. Spent most of our time walking to all the locations we were interested in. I also recommend taking a double decker bus tour.Genuine Expedia guest review
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