We had a long weekend girls get away and the hotel was great! Friendly service and always helpful with different questions we had about the city since none of us had been to Chicago before. Definitely will be going back there again in the future!Genuine Hotels.com guest review
Great hotel, nice staff. Breakfast at the Nitz off the lobby was fantastic!Genuine Hotels.com guest review
"Needed to get away!"
I live in the neighborhood, and just needed to clear my head. I had a great time, and loved the live entertainment. Very clean and will stay there again.Genuine Hotels.com guest review
"40 th anniversary stay"
I would recommend this hotel, rooms. are small, but the hotel staff was great, the 2 bartender, david was a great bartender. I don't know why their charge for the internet at 10.00 dollars, that should be free, but cant complain about it. we had problems with the internet on sunday morning, but their got fixed in 2 hours.but closed to cta, we took to […] shed aquarrimine, Read moreGenuine Hotels.com guest review
"Heart of the must see places"
No good view outside. But overall service was very pleasantGenuine Hotels.com guest review
Only disappointment I had was tht there was no room service as indicated on the website. Otherwise, my stay was perfect and relaxing. Breakfast at NiX was delicious also.Genuine Hotels.com guest review
The pictures on the website are a bit deceiving. The entrance is under construction and does not look like the picture. The room looked bigger online than what it really is. Otherwise the hotel was nice.Genuine Expedia guest review
close to shopping ( Michigan Ave) great walking around the Lake and Rosebud Chicago steakhouse is right across the street as is the Drake Hotel. Room was updated and very comfortable. Large wedding party staying there and took over much of the lobby, martini bar,etc but the hotel room was quiet.Genuine Expedia guest review
"Nice and convenient"
You can't beat the convenience of staying a block away from Chicago's Magnificent mile and just a block away from the beach as well. The room is small but that doesn't really matter since magnificent Chicago is right out the front door. The facilities are adequate and the staff is very professional and accommodating. The only drawback we found was that […] there was really no place in the beautifully remodeled bathroom to hang up even a single bathing suit, a major drawback being only one block from the beach. And the single towel hook that there was required great skill to even get the towel to stay up. Read moreGenuine Hotels.com guest review
"Excellent downtown location"
Location location. Staff excellent and very helpful. Eggs benedict below par...ham cold room needed detail cleaning (shower stall water spots, dust, etc)Genuine Expedia guest review
"Historic hotel in Perfect location"
I stayed only one night for business, but would have liked to stay longer. Very confortable room. Loved the rain shower. And it is walking distance to Lake Shore Drive, John Hancock building and all the stores on Michigan Avenue.Genuine Expedia guest review
greatGenuine Hotels.com guest review
"I loved the character of this hotel ."
One of most friendly staff I ever encountered.. helpful .clean. and modern enough.Genuine Expedia guest review
excellent location, great staff and service clean hotel....great experienceGenuine Expedia guest review
"Magnificent Mile Location was perfect"
The hotel was very good, for the special price offered by and through Expedia! [Less Than $200/per night!] Rooms were well decorated, clean, and quite! Beds were great, and bathrooms roomy! Downside: As with all down town Chicago Hotels: Parking is horrible and expect to pay $40+/per night! Did not like that Internet in room cost you $9, and was […] not really high speed [DSN]. Great restaurants one block from hotel[or less]. River walk two blocks, and Michigan Ave 1/2 block. Over all very enjoyable! Read moreGenuine Expedia guest review
"Great service, okay room"
We upgraded to a nicer hotel room and when we arrived we were pretty disappointed. For the amount we paid for the room we should have had a nicer room. There were bottle caps on the floor from the previous occupants and our view was pretty awful. I would stay somewhere else next time.Genuine Hotels.com guest review
"Disappointing and misleading"
I should have been told that: A.) The hotel was under renovation and the jackhammers would start at 9 AM. B). The restaurant was closed. C. There was no room service. D. Parking is $65 per day, twice the local rate. Loved the location, and once the renovations are complete it might be good hotel...and I wouldn't have minded the challenges, had they […] been disclosed when I booked the hotel through this site, then confirmed directly with the hotel. Neither disclosed the challenges. Read moreGenuine Hotels.com guest review
"Great location to Magnificent Mile!"
One of the best hotel I've ever stayed! Excellent staff service & great accommodations!Genuine Expedia guest review
Service was good. Room was very nice, although it had no view.beds were comfortable. Shower pressure very weak but bathroom was beautiful. And yes, toilet seat a little high, just as previous reviews said. It was useful to know these things going in.Genuine Expedia guest review
I enjoyed this hotel. Very nice rooms. The service was excellent. Our only problem was that we were attending show at Navy Pier and it was a bit far.Genuine Hotels.com guest review
"Thinks it is a 5 star but prersents like a two sta"
I only stayed for two nights. To begin with the room was not available until after 3:00 pm. The room itself was dark and faced a construction area with absolutely NO view. Add to this the presence of ropes running outside my very small window as they were doing some kind of renovation. The staff was rather unfriendly and refused to crack a smile. They […] were more fitting for the funeral home business. The WiFi shuts off automatically without warning around 11:00 pm. I was having trouble with my phone and the desk attendant asked if I wanted them to check it, if not they would leave it. I would NEVER go back to this hotel. There are several very good hotels within a one block radius. Basically, they think they are a 5 star hotel, but at best, I give them a 2.5. Read moreGenuine Expedia guest review
You have to pay extra for Wi-Fi, and the connection is a weak one.Genuine Hotels.com guest review
"Not great, just okay."
Small rooms but clean. Great location. Very poor service. I must have walked through the front doors 10 times during my stay and not once did either of the doormen open the door.Genuine Hotels.com guest review
"Close to the metro. Clean and attractive."
In town for ball games. And enjoyed the city as well. Hotel's location allowed us to be close to restaurants, shopping and sightseeing. Would stay there again.Genuine Expedia guest review
We found the staff to be extremely friendly and ready to help. The hotel is smaller and older than some but it was well kept. The rooms were clean and the superior was a nice size. Great location for most of the tourist spots.Genuine Expedia guest review
"Overall a nice Hotel"
Nice Hotel, staff was helpful. Only downside is that they charge you approximately $10 per day for wi-fi if used in your room.Genuine Hotels.com guest review
"Clean hotel, friendly staff, great location!"
Everyone working here was incredibly friendly and helpful! The rooms were modern and clean. The location is also steps away from Michigan Ave and just an overall wonderful hotel!Genuine Expedia guest review
"Back to school shopping"
Staff was extremely helpful and friendly. We had a room that was updated in 2009. Very clean. Nice stay and great value.Genuine Expedia guest review
"Service, service, service"
The staff was wonderful. They always remembered us. The room was small, almost like a room in Europe, but clean and well appointed. My husband doesn't do elevators and they moved us to a lower floor on the second day even transferring our luggage for us. Of course, the location on Chicago's gold coast could not be better. I would not hesitate to stay […] here again. Read moreGenuine Hotels.com guest review
very clean and comfortable; bath room not uptomarkGenuine Hotels.com guest review
"Great Location but housekeeping comes EARLY!"
Close to Rush Street (nightlife) and Michigan Ave (shopping) and a few blocks from subway Hotel is an older hotel so elevators are small Rooms are equipped with modern updates Staff was friendly but would probably rate them "average" when it comes to service ****Make sure you hang a "do not disturb" sign outside your door if you don't want to get woken […] up at 7:30 AM by housekeeping!!!**** Read moreGenuine Expedia guest review
Great stay but it wold be nice to have free Internet in roomsGenuine Hotels.com guest review
"close to magnificant mile shopping"
bed and bathroom clean, in room coffee good, rug dirty, between 9 and 5 constant scraping from men on scaffolding right outside our room. We had to keep the drapes closed for privacy.Genuine Hotels.com guest review
"Two-Day Stay at the Millenium Knickerbocker"
Very nice stay. Room was small, but very clean......the bathroom area was small as well. Staff was prompt and courteous. A pretty steep gouge on all the incidentals...internet and water should be complimentary for guests.Genuine Expedia guest review
Great location, friendly service! Close to Old Town and a short cab ride from the river or the museums.Genuine Hotels.com guest review
Great hotel and staffGenuine Hotels.com guest review
good local, staff friendly and helpful, rooms although small clean and quiet. would return..Genuine Hotels.com guest review
"Great hotel. Great location."
Everyone at hotel was very welcoming. Clean, nice hotel. My only complaint was the pillows were very soft. Not much there for support.Genuine Hotels.com guest review
Plush, expensive, parking was outrageous, had to pay for WiFiGenuine Expedia guest review
"In the heart of what makes Chicago"
PerfectGenuine Hotels.com guest review
"Great hotel, noisy construction"
The room was small but cozy. The construction on the façade of the hotel echoed in the room, and started early in the morning. It was difficult to relax with all of the noise.Genuine Hotels.com guest review
"Rooms good, rest a bit tired"
Also one elevator did not work which created lines in rush hourGenuine Hotels.com guest review
"hotel with class"
From the moment we walked in the door until the time we left, the hotel staff could not of been any more helpful. The main desk were excellent, our room was perfect, the employees at the door were at their best! Knickerbocker would be our first choice when we return.Genuine Expedia guest review
"Unexpected pre paid expense for incidental charges"
Upon arrival the hotel was being renovated with construction on the outside of the hotel. During the day you can hear hammering loudly. Expedia or the hotel did not mention any construction to the property. Poor service at Nix restaurant for breakfast, the waiter refused to complete order indicating he would be back, he never returned we got the manager […] to help us after being ignored. four-star rating with no room service. Spoke to the hotel on 7/31/13-about self parking fees was given to wrong information about the parking. Read moreGenuine Expedia guest review
Took a spur of the moment getaway with my kids before they went back to college and we choose Chicago and we were very happy with our choice! This hotel was very centrally located to everything we wanted. The staff was great and the hotel was great. We are absolutely going to come back.Genuine Expedia guest review
Very convenient location. Well maintained room. Comfortable. Not very large but fine for a long weekend stay. Friendly, competent staff.Genuine Hotels.com guest review
Quite satisfied overall. Liked the area. Need more lighting in the bathroom though.Genuine Hotels.com guest review
"Millennium Knickerbocker Does It Again."
Once again we had a wonderful stay at the Knickerbocker. Stayed a few years ago. It has been renovated since then and the rooms are lighter and more comfortable than our last stay. The employees were friendly and helpful. Even though checkout was at noon, the car didn't have to be out of valet until 5pm so we could extend our shopping time without having […] to pay for more parking. The bar had wonderful cocktails and entertainment as well. Read moreGenuine Expedia guest review
"Baptism visit to Chicago"
The Knickerbocker is like stepping back in to the 1930's. Pleased that the building has been so well maintained. See lots of potential for the 14th floor area with all those windows - someone needs to take advantage of developing that area - would have liked a beautiful dining room/ bar area up there!!Genuine Expedia guest review
"Ten bucks a day for WiFi really"
Need to get with the times - WiFi is at no cost in fast food joints, airports, nursing homes really its time to step it up capture that revenue somewhere else. Staff some friendly others need a class in customer service. Lobby of building had that old Chicago vibe and rooms modern time to modernize the lobby. Great location next visit will stay in same […] location different hotel. Read moreGenuine Hotels.com guest review
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