"Travelling with elderly parents - great service"
I was travelling with my 89 and 90 year old parents. Service for them was exceptional. All staff friendly and helpful. Location of hotel was great. Rooms clean and comfortable. Would recommend this hotel.Genuine Hotels.com guest review
"concierge services were great!"
Have stayed there before and will go back. They are always accommodating.Genuine Hotels.com guest review
With all the choices of hotels in Chicago I could not have been more pleased. It was a great value in a fabulous location. The room was fashionable, clean, and very comfortable. The staff was wonderful and very accommodating. I recommend this hotel with high regard.Genuine Hotels.com guest review
"Great Location and room, decent food!"
Hotel's location was perfect. We were within walking distance of most things we wanted to do in Chicago. (Navy pier, John Hancock Tower, shopping) Room was smaller than it appeared on Hotels.com, but very clean with an excellent bathroom. My only gripes with the place were the price of drinks at the bar and breakfast the following morning. A single-malt […] scotch cost me double what it does at a whiskey bar in my hometown, as did the breakfest buffet we had. I'd definitely visit this hotel again, I'll just eat/drink elsewhere. :) Read moreGenuine Hotels.com guest review
"Great but stingy on wi-fi"
Great hotel for the discounted price. Wireless is free in the lobby but $11/day in your room! Go figure. A guest has to pay but someone off the street is free? But I'd stay again and recommend it.Genuine Hotels.com guest review
"close to shopping and restaurants"
ExcellentGenuine Hotels.com guest review
Let me begin my review by stating that I got an amazing price for the location. Honestly I would've slept on the street at the price I got compared to the location. The Millenium Knickerbocker is such a prestigious name and the Lobby and staff were all wonderful. It was the condition of the room accompanied by the poor performance that will have me […] never staying here again. Valet took outrageous amounts of time to bring the car around on more than one occasion it took upwards of 45 minutes to get the car. I only stayed one night. On the the day of checking out it took almost an hour to get my car and only after inquiring with the staff was I informed that they had left the lights on the night before and now were trying to jump my car. I didn't authorize any thing be done to my car because I was never made aware of this. On top of that it cost 65 dollars plus multiple tips. The room was average at best with little selection in the mini bar and the prices being astronomical for strange items no less an effort to distract from the 300% premium for a king sized snickers bar. 4$ really? I guess I'll walk around the block to walgreens and get one for a dollar there. Sheryl was the the best feature at this hotel. Loyal to the city and her employer she helped me get my footing for the city with excellent insider information. Her upbeat attitude during the valet Selina helped me maintain my cool though I was running late and agervated with the whole situation. Read moreGenuine Hotels.com guest review
First time staying at the Knickerbocker and it was great, I plan on staying again.Genuine Hotels.com guest review
GREAT CONCEIRGE. ROOM WAS SMALL BUT VERY COMFORTABLE. GREAT BOTIQUE HOTELGenuine Hotels.com guest review
"Always a pleasure"
Our favorite Chicago hotel. The cocktail lounge off the lobby is a nice place to people watch and relax. Great location and price was more then reasonable through Hotels.com. Beds super comfortable. Quiet hotel.Genuine Hotels.com guest review
We stayed here for four nights while seeing the sights of Chicago. We really enjoyed our stay. Our room was spacious and clean. The bathroom was immaculate and we really enjoyed the glass-enclosed shower. Our room was on the back side of the hotel so there wasn’t much to see but that meant it was also very quiet which is more important to us than a […] view. The staff was very friendly and helpful. We ate breakfast at Nix restaurant in the hotel for three mornings. The service was sometimes a little slow, but the food was always good. The location was very close to shopping, dining, and sights to see. We would definitely stay here again the next time we are in Chicago. Read moreGenuine Hotels.com guest review
The hotel has an interesting history which helped me understand a bit of worn appearance. Our stay was comfortable and the hotel conveniently located.Genuine Hotels.com guest review
"fRONT DESK STAFF EXTREMELY FRIENDLY AND HELPFUL"
tHE STAFF are amazing and try hard to make your stay the best.Genuine Hotels.com guest review
Beautiful hotel right in the middle of everything. Comfy beds, great toiletries. Only down side is it's a little bit of a hike to the nearest cta l stop.Genuine Hotels.com guest review
"Pretty Good Hotel"
Hotel and staff were nice. Bed not so comfortable, felt like an old mattress since the middle of the bed firm and sides felt lower like a permanent body mark. Also shower layout seemed backward. In order to turn water on, you would have to get wet because the door was on the wrong side. Water was cold for one shower and door wouldn't close all the way […] so water got all over the floor. Read moreGenuine Hotels.com guest review
"comfort, cleanliness, and courtesy"
Excellent in every wayGenuine Hotels.com guest review
"Overall great experience"
The staff was so kind, especially housekeeping! They always had something nice to say and they would go out of their way to wish us a nice day and compliment our wardrobe.Genuine Hotels.com guest review
This is the first time I've stayed at this hotel and I was very pleased with it. The staff was very friendly, the rooms were clean and we were so close to the Magnificent Mile. Would definitely stay here again.Genuine Hotels.com guest review
"Great hotel with a terrible mattress"
The Hotel is very beautiful and in a perfect location. The staff is extremely kind and nice. The price is a little bit high and I think that next time we would choose something less expensive. The only cons is the quality of the mattresses: they were very floppy and they have killed our back.Genuine Hotels.com guest review
"Mostly decent - but far less than the pictures"
It is common for pictures to upgrade the actual appearance, however, I have never seen it done to this extent. I was under the impression that I was getting a great deal on a close to 5 star type of environment and what I got instead was a place that looked like they just did whatever they had to do the meet the checklist of a 4 star establishment. […] The customer service was very mediocre consider the price paid and the reputation put forward. The beds and linens were extremely comfortable. The room was clean. If you want a jacuzzi you have to request a room with one in it. Read moreGenuine Hotels.com guest review
Great area for shopping, site seeing and eating. Less than one block to Michigan Ave (Magnificent Mile) and prompt cab service at any time.Genuine Hotels.com guest review
"Close to shopping"
We live in the Chicago area and decided to book a room for the weekend to play "tourist" and go to places we don't go unless we have out-of-town visitors. The room was on the small side but unless you plan on spending your entire day inside, it shouldn't be a big deal. Location was great, you walk to the end of the block and you are on Michigan Avenue, […] 1 block from John Hancock . Will book it again. Read moreGenuine Hotels.com guest review
Highly recommend!! I know that there is a saying that you don't notice when something is done right you only notice when it's wrong. But in the case of the Millennium Knickerbocker Hotel it was glaringly apparent that they are doing everything right! From the moment we stepped into the hotel we were treated like family and asked to make ourselves at […] home. The room was spacious and clean and the beds were very comfortable. Breakfast was great and the server even had our car brought around. I loved every minute of our stay especially the convenience to the area of town that we wanted to explore. We were a 5minute walk from the Hancock Tower and some great shopping as well as my favorite deep dish pizza places. Read moreGenuine Hotels.com guest review
Very nice and professional staff. The location was perfect! I would stay again.Genuine Hotels.com guest review
My only complaint is that FNC is blacked out, there is only voice. Annoying! Correct this and it becomes a great place to stay.Genuine Hotels.com guest review
"Location, Location, Location"
Overall very pleased. Would like to see ihome clock radios in the rooms.Genuine Hotels.com guest review
Overall very easy to get to and was a short cab ride to all areas of downtown. Great stay for business travel.Genuine Hotels.com guest review
The hotel wouldn't give me a military or AARP or AAA discounted rate even though I contacted the Knickerbocker Hotel directly. Instead I was directed to Expedia or Hotels.com if I wanted a cheaper rate which cost me more and the hotel wouldn't understand or helpGenuine Hotels.com guest review
"Clean Up Your Act"
While this hotel was in a perfect location, and the hotel staff (front desk; concierge) were fabulous, housekeeping was horrendous! Our room was always dirty! One day, upon arriving back after a day sightseeing, housekeeping never even cleaned the toilet bowl! Crumbs in my bed remained there, sheets were not tucked in and the bed was barely made. Dirty […] glasses were left on my desk, the soap in the dish was slimy, and the bathroom floor still had hair on it. One night I went for ice and there was a disgusting old room service tray in the ice room! Read moreGenuine Hotels.com guest review
"Great Bargain...Great Location!"
Location was the name of the game. 1 Block from the Hancock and Michigan Ave shopping. $65 to park a night was pricey, but we got such a great deal, we didn't mind paying it.Genuine Hotels.com guest review
"Loved it! We will be back!"
We very much enjoyed the stay. We will be back when we come for future business trips.Genuine Hotels.com guest review
Always a better stay then the last!!Genuine Hotels.com guest review
"Excellent Experience, top shelf!"
Very nice room, comfortable bed, awesome amenities.Genuine Hotels.com guest review
Had never visited Chicago so we did not know what to expect from hotel or surroundings. We had a 1 bedroom suite, which was perfect and the location was within 1 mile of everything but the Willis sky deck.Genuine Hotels.com guest review
Great vintage hotel with a lot of class in a desirable location. A Winner.Genuine Hotels.com guest review
"Excellent Stay for My First time in Chicago"
I initially came to Chicago to catch both the White Sox and Cubs play their home games and used the Millenium Knickerbocker Hotel as my base camp. From the very beginning, I found the hotel to be in great shape and its staff to be nothing but friendly, very professional and accomidating. They are an excellent resource for helping an out of towner, like […] me navigate this big city. With their help, I not only saw both teams play but I was able to eat at Giordano's Pizza, Hot Doug, catch a show at Second City and tour Millinaeum Park and the Art Institute of Chicago. I only planned on the baseball games, so you can imagine how happy I was to get in all of the extra sights, sounds and tastes of Chicago, and the staff helped me to accomplish this. The rooms were very comfortable and clean. Although no room service is available, the food at the Martini Bar was great and a lot of good resteraunts are within walking distance. After his trip, I know two things to be true: 1. I have to return to Chicago and spend more time in the city, and 2. I will be staying at the Millennium Knickerboker Hotel. Read moreGenuine Hotels.com guest review
We found the hotel to be in a perfect location for all that we wanted to do. The staff was friendly and the café was convenient for the beginning of our daily events. Our room was clean and comfortable. We plan to come back the next time we are in Chicago.Genuine Hotels.com guest review
"Old but bold!"
Older hotel still in a great location with bold updates to accentuate classic style. Nice staff great rates.Genuine Hotels.com guest review
"Girls weekend -good room"
The room was great. We did not eat at the hotel, but had good service at the bar. Room was clean. 4 of us stayed, it would have been nice to have some better lighting in the room, to get ready. Would stay. Again.Genuine Hotels.com guest review
"Convenient to Miracle Mile"
Ask ahead about the cost to park you car over night!Genuine Hotels.com guest review
"Awesome Deal in The Heart of the Shopping District"
I thought this was an awesome deal for the price. I found the staff to be exceptionally helpful and accommodating. The location is great for shopping and is an easy walk to the EL for getting around town. My room was clean and comfortable. Charming hotel -- I highly recommend it.Genuine Hotels.com guest review
Fantastic staff, rooms, service and location. You won't be disappointed.Genuine Expedia guest review
Excellent in everywayGenuine Hotels.com guest review
"Hotel=Meh Employees=Top Notch!"
ALL employees of your hotel were polite and willing to bend over backwards for anything we needed. We were a bit disappointed in the size of our room and the lack of privacy in the bathroom. We didn't care much for the pocket door on the bathroom. Seeing that the room was small and the bathroom is all ceramic tile it left nothing to the imagination. […] After showering because there was no exhaust fan the steam built up and made the room humid and stuffy. I rate the hotel as Okay but the employees are stellar!!! Read moreGenuine Hotels.com guest review
"Beautiful 1920's style hotel"
Went for our 30 anniversary and just absolutely love this hotel everything was awesomeGenuine Expedia guest review
"Great overall experience"
Staff was super friendly. Modern updates in the room. Bed was very comfortable. Breakfast was amazing. I would stay here again!Genuine Expedia guest review
"Beautiful hotel in the heart of downtown Chicago"
Hotel was beautiful and staff was professional and friendly...our new Chicago favorite! Location was perfect as well...in the heart of all the action and the magnificent mile. We could walk everywhere we wanted to go, and we will be back soon! The rooms are very nice, updated and clean, but small if you plan on spending time in your room. If you plan […] to be on the go like we were, the rooms are just perfect! Read moreGenuine Expedia guest review
Good deal in a great locationGenuine Hotels.com guest review
I was a bit disappointed of the size of the room and the door to the bathroom had a HUGE gap when closed, others can still see you using the tiolet. Website showed a different size room and no mention of the additional outrageous overnight parking fee and cost to use wireless internet. Beds where comfortable, location was great, but will not recommend […] this to my family or friends. Read moreGenuine Hotels.com guest review
We were in town to tour Chicago for a couple days, and from the Expedia description, the Knickerbocker sounded like a nice place at a good price. We were kind of disappointed Positives: room was clean and tastefully decorated. Comfortable bed. Located right off Michigan Avenue, within walking distance of Navy Pier. Not so good: - no view; our window […] only gave a view of the building next door, even on the 11th floor. - no privacy; the door between adjoining rooms let ALL sound through. We could hear the woman next door as if she was in our room. - locked TV; we tried to hook up our device to the TV to watch Netflix, but the TV input controls were disabled, locked to only their service. - No free WiFi, nor breakfast. - parking options were steep: either $65/night for valet, or $42/night for self parking across the street. All in all, not a good place to experience Chicago. Read moreGenuine Expedia guest review
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