"Great place, but..."
The hotel was designed to value form over function. Furniture too big for the room, chairs you can't use, reading light beside only one of the two beds, not enough light in the bathroom over the mirror - in fact, none. All bathroom light provided by cute little ceiling bulbs. Walls unfortunately transmit sound quite well from hall and adjoining rooms. […] Restaurant is excellent. Staff bends over backwards to be helpful and friendly. Read moreGenuine Hotels.com guest review
"Solid Hotel in Newton"
Recently renovated hotel, nice modern finishes. Service was excellent, room was clean. Rate was very reasonable. Only complaint was that the bathroom had an awkward layout and felt a bit cramped. Despite this, would stay here again next time we're visiting family in Newton.Genuine Hotels.com guest review
"love this hotel"
Overall, it was fine. Took way too long for meals to be served in the restaurant, but we still had fun.Genuine Hotels.com guest review
"Stylish hotel; nice location; a few quirks"
The hotel tries very hard to be Euro-Modern in style, and it succeeds--the rooms have a minimalistic but very comfortable feeling; the bed was super comfortable, but the room was a little limited in space, as was the bathroom--no real counter by the sink, only a glass shelf, to put stuff, but we quickly adapted and had an enjoyable stay. The parking […] was a little tight too, but the location of the hotel, right off of 95/Rt. 128, and by the Riverside MBTA station was a real plus. No breakfast included, but there is a snack bar you could purchase dry cereal, fruit cups and coffee, although expensive, was convenient. Read moreGenuine Expedia guest review
"Restaurant service poor"
This hotel is centrally located near the MBTA station. The rooms were clean but very small. I thought it was strange that they ask you to use your towels more than once. Very disappointed in the restaurant, went for breakfast and they were very understaffed, it took an hour to get our breakfast.Genuine Hotels.com guest review
"close and comfortable"
Hotel was perfect for what we wanted: close to the train to Boston (only 25 minute ride and we were the last stop on the Green Line (D)) and a place to rest our heads at night. Woke up and walked right down the block to the train station, extremely convenient!!!! As far as the hotel, it was nothing exceptional, but definitely beats a motel. Staff was […] very friendly as they gave us a map of Boston and places to visit as well as train directions and stops. Also helped us out one morning on finding a location for breakfast (Boston is better to go and eat than local). They had a steakhouse which smelled delicious, but we did not go. Room was small, but perfect for us two. Like I said, we had a nice king size bed, a clean room and bathroom to get ready for our day and rest our heads, which is all we wanted. Right off the Mass Pike as well, so very easy to get around by train or car. We will definitely be staying here again on our next trip up to Boston (1/3 of the price of a hotel in Boston!!!) Read moreGenuine Hotels.com guest review
"Horrible! Do not stay here."
The customer service was mediocre, they were very well versed in apologizing. Tiny rooms, dirty and torn sheets, dirty floors. You can hear the train and highway at all hours. The hallways smelled of mold. The restaurant and wait staff was a complete joke. 15 minutes to have our order taken in a completely empty room. I am furious I spent the money […] here. You could go to a days inn and have a better experience. Read moreGenuine Hotels.com guest review
"modern upscale feel at an affordable price"
Very clean hotel rooms, modern furniture-- very elegant. The staff was nice and helpful. Hotel is conveniently located about 15-20 minutes from downtown Boston, which is great if you're driving (parking at the hotel was included). Not so sure how convenient it is to public transportation, I think the Riverside T stop is pretty close but that can be […] 45+ minutes from the city. Overall, a great value and comfortable stay. Would highly recommend! Read moreGenuine Hotels.com guest review
"Waterfront and Fanuel Hall"
Kind of a quirky experience. My room was in the basement with no windows. In keeping with the nautical theme of the neighborhood, it was called a "cabin". But the room was large (with a HUGE flat screen television), the furniture basic but functional, the bathroom adequate and the free WiFi working. Price was great. I'd stay here againGenuine Hotels.com guest review
Great little hotel, great food, but a pricey on the foodGenuine Hotels.com guest review
"Convenient to T"
Needed a place to stay near the T for travel into and out of Boston for a conference. Hotel is an easy walk to and from Riverside Station. Room was quite nice.Genuine Hotels.com guest review
"Excellent comfort just outside Boston."
If you do not need to be downtown Boston, then this is an excellent choice. The hotel is next door to the Riverside T station, and very close to Newton Center and Wellesley.Genuine Hotels.com guest review
"Great room for a Great Price"
We decided to stay overnight while attending a Red Sox game. I was extremely surprised about the beautiful conditions as soon as you walk through the door. Our room was extremely clean and modern, a little on the small side but not uncomfortable. We will definetly stay here again next time we visit the city. It's location next to the T is very convenient […] and although it is right next to the highway you cannot hear it at all. Highly recommended! Read moreGenuine Hotels.com guest review
"A very nice place to stay outside Boston"
We stay at the Indigo on our numerous visits to Boston. The hotel staff is very nice and our stay is very pleasant. We would highly recommend.Genuine Expedia guest review
"Great except one thing"
The staff, facilities and food are excellent. Only complaint was excessive noise that I could hear at 630am in the hall or below the room on the second floor.Genuine Hotels.com guest review
"Very nice hotel"
Very impressed with the cleanliness and modern feel to the hotel. The bed and pillows were heavenly. The lack of obvious stairways was a problem as the elevators were slow and I really didn't need an elevator in the first place.Genuine Expedia guest review
We were staying just for the overnight, arriving around 11.30 and on the road by 8 the next morning. Great bed, room a bit small. Attractive decor. Breakfast in morning very good. Free wifi. We didn't pay extra for parking which was nice. Parking under cover which is a plus if it snowed.Genuine Hotels.com guest review
"Good Location, Needs to Improve"
To start, the location is great. Close by to a number of colleges and universities, and walking distance to the Riverside T-Station to get into Boston easily. When we arrived they asked if we would like a different room, instead of the one booked on the first floor, as it would be loud. We accepted and ended up with a handicap accessible room (we did […] not need it to be). The shower in the bathroom did not just drain into the shower drain but also spilled out into the center of the bathroom, soaking everything that was on the bathroom floor. The room was nice otherwise. The only other problem was that at about 9 in the morning some construction noises began right next to us with hammering and drilling. This was a rude awakening, and when we asked the front desk about it they said there was nothing they could do. Read moreGenuine Hotels.com guest review
I enjoyed the hotel stay. It's very nice and clean. Staff was helpful. Parking signs should be put up as there are 2 levels of garages.Genuine Expedia guest review
Requested no down/feathers due to allergies, 3 of 4 pillows were down, called front desk, was told person who would exchange them was on break, would be up shortly. Nobody came, piled down pillows on chair and slept with one pillow, In am, left note requesting down items be removed due to allergies on pillow pile as well as asking front desk, pillows […] were back on bed when we returned late that night. Repeated request next day with same results Read moreGenuine Hotels.com guest review
We were nervous when we first arrived because the outside was a little "sketchy" - being winter and all; the hibernating foliage gave a false sense of security. Stepping into the hotel itself was a transformation! Absolutely beautiful, clean and a very friendly staff. Great location to the T stop! Would definitely stay here again!!Genuine Hotels.com guest review
The door to my room rattled all night.Genuine Hotels.com guest review
"Convenient and close to Boston"
This was our first stay at Hotel Indigo. The staff was friendly and made us feel welcomed. The room was small but had everything we needed. The hotel was busy because it was St. Patricks weekend. However, the room was quiet and we heard very little noise. In the morning, we had delicious breakfast in the resteraunt which was priced reasonably. The hotel […] is literally next door to a T Station which made it very convenient to get in and out of Boston without any hassles. I would highly recommend the Indigo! Read moreGenuine Hotels.com guest review
First of all, the front desk clerk was wonderful and very helpful. She actually made my stay regardless of anything else that happened at the hotel. The convenience of the hotel being right next to the Riverside T stop is awesome. The stop is within walking distance. The rooms are small, but modern and comfortable. There are some sharp edges on the […] base of the bed, so caution small children to be careful. The one downfall was that it was extremely loud both inside the hotel and outside on the Saturday night that I stayed with my family. Otherwise, it was a great stay! Read moreGenuine Hotels.com guest review
"Easy access - easy exit."
We needed a room for one night to stay outside Boston. We had to extend our stay a day forward because of snow. The hotel was very good about this. The only disappointment was the size of the room. Two adults felt very cramped and on top of each other with little storage. Dining was lovely but top $.Genuine Expedia guest review
"one night stay"
Great overall! They even graciously extended my check out to accommodate my schedule. Only complaint was I could hear the guy in the adjacent room talking at about 2:00am. I turned the room fan on and it drowned him out.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Alissa, We are glad you enjoyed your stay and look forward to seeing you again.
"great place to stay"
First time ever staying in a hotel on my own. I really liked this place, it was extremely quiet, and the rooms were clean and modern. The service was amazing and all of my questions were answered. Accommodated late check-out and the covered parking was a bonus too.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Mike, Thank you for all the great comments, it's our pleasure to serve you. The covered parking is great, especially on those snowy or rainy days! We hope to see you again soon.
"Proximity is everything"
It was a good location, close to my morning meeting location. Restaurant had wonderful food.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Mike, I am happy to hear you enjoyed our restaurant, Bokx 109, the chef is happy too! We look forward to hosting you again when you are back in town for your next meeting!
Would be nice to have more breakfast options than fruit and yogurt for vegetarians.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the review. I am going to talk with the chef about adding more vegetarian options to our breakfast menu so the next time you can give us five stars! We appreciate your business and hope to see you again soon.
"Easy commute to Northeastern University/ Boston"
Easy commute to Boston.The room was clean, and comfortable. The staff was helpful and the room service was efficient and the food was good.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Margi, A clean and comfortable room, a great staff, and good food, we hit the trifecta! Thank you for the 5-Star review and we hope to see you again soon.
"Best place in Boston suburbs"
This was the best hotel I have stayed in while visiting Boston during the last 8 years! The hotel staff was friendly, helpful and knowledgeable. The hotel restaurant food and room service were superb. Can't wait to go back!Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you so much for the excellent comments and the 5-Star review. We are very happy to hear that you like us as the best hotel in the Boston suburbs and you enjoyed our great restaurant and friendly staff. We aim to please!!! See you soon!
"room too small"
Room was uncomfortably small. I twice banged my foot on the corner of the bed frame just trying to walk around it, because there was so little room. I ended up wrapping a towel around the corner of the bed so I wouldn't hurt myself again. I put "average" for neighborhood because I never left the hotel so I cannot tell you anything about the neighborhood […] but this field was required. Read moreGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the 4-Star review, but I hope next time we can make it 5-Stars! We do have a few different room types available which will have more space, and some even with a pull out sofa bed. Please give us a call the next time you book so that we may let you know the availability of these larger room types which will make your stay more comfortable. Thank you again and we hope to see you soon.
"Perfect for my purpose....nice staff"
I work nearby, and stayed here during a recent snowstorm rather than fight the snow going home and coming back in the AM. Good value. A nice gentleman plowing the outdoor parking deck was kind enough when noticing I was about to park there, to tell me about indoor parking further down! Great in the snow and an extra step by a busy worker! Good staff, […] fast room service. The attached restaurant is pricey but good. I would do this again without hesitation, and recommend to others. I would say only that the surrounding neighborhood is not impressive, and the room is sort of small. Would not want to stay more than a day or two.....but perfect for my purpose. Read moreGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Donna, Thank you for the 5-Star review, and the great comments about our staff and service. Our covered parking lot is perfect to keep you out of the snow and rain so you don't have to clean snow off your car in the morning and so you can stay dry! We look forward to seeing you again.
"I LIKE THIS PLACE"
The Staff came through to help me survive on the road during the first blizzard of January 2014.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside I am glad we were able to keep you safe and warm during this 1st big storm of 2014. The roads got pretty bad during that storm, so we are happy we were there to help keep you safe. Thank you for choosing us and we would love to see you again.
"Really nice place"
Stuck at work during the blizzard myself and a few coworkers decided to get rooms. Price was decent (129). The outside looks plain but don't let that fool you, inside was very nice and the rooms were classy ,modern and stylish. The restaurant/bar was great also. Food and service was awesome! Staying here again for sure.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Stephen, We were happy to host you during theblizzard, and thank you for the nice comments about the food and service and for the 5-Star's. We can wait to see you again (hopefully with less snow though)!
What a great hotel ! Very clean, modern and the staff is wicked friendly ! The bed was soooo comfortable I almost couldn't get up in the morning. Would highly recommend this hotel to anyone and I will definitely be staying here again if the opportunity arises !Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Maggee, We are all soooo glad you had such a great time at our hotel and look forward to seeing you again soon. Thank you for the wicked awesome 5-Star review!
Spent the weekend after thanksgiving here. The help at the front desk was great couldn't ask for a nicer guy(Mark I believe, could be wrong). Was walking distance to T station which made it easy to just park vehicle and not worry about driving all weekend. Room was good even tho there was no fridge and the heating/AC was funky but wasn't end of the […] world. Would 100% stay again Read moreGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Tom, Thank you for the great review, and Mark at the Front Desk thanks you as well for the great comments about him!
"a pleasant hotel"
It was comfortable, clean and breakfast was very good. Very tight bathroom and amenities were satisfactory.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the nice comments and we look forward to seeing you again.
excellentGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the excellent rating, we hope to see you again soon.
"Nice hotel right next to I-95"
The hotel looks better in reality than the photos would suggest. The rooms are decorated in a very modern style and the beds and bathrooms are great.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Pietro, Photos can never tell the true story of any hotel and I am glad that your experience was genuine and comfortable. Thank you for the great review and your appreciation of our modern style and decor. We hope to see you again soon!
"nice place to stay"
Clean room, friendly staff and convenient location.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you so much for the 5-Star review! Our staff is top notch and it is our pleasure to serve you!
"Small rooms but very comfortable beds"
The hotel is nearby the small towns outside Boston (Weston, Lexington, etc.). Don't expect your trip downtown to be quick if there's any traffic whatsoever. Restaurant downstairs is so so. Parking is overpriced. Beds are super comfy and decor is quite nice. Overall, good value.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside I am so glad to hear that you enjoyed our comfortable beds! We get many compliments as to the comfort of our beds and the great nights sleep they produce. It's true that traffic can be heavy especially around rush hour, but because we are only a five minute walk to the Riverside T Station on the Green Line to downtown Boston, a lot of our guests choose to take that option instead of fighting the traffic. We hope to see you again soon!
"Red Sox Parade"
This was a great hitel. The rooms are small, but nice. Great service by all the staff.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Bonnie, What a year for our Red Sox! Glad you enjoyed the hotel and our close proximity to Fenway Park via the Riverside T Station within walking distance of the hotel. Thank you again.
"Weekend at Indigo hotel"
Found the hotel quite charming - very European. Room was not cleaned the first day. We had to ask for towels to shower the next day.Genuine Hotels.com guest review
"Convenient location, near the T ."
Nice hotel, convenient location.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the review and we are happy you enjoyed your stay with us. A lot of our guests choose use because we are in walking distance to the Riverside T Station which takes you to downtown Boston. We hope to see you again soon.
great location, walk to T. Easy access to city of BostonGenuine Hotels.com guest review
Read good and bad reviews but my experience was on the good side of things.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside I am very happy to hear that your experience was a good one. We strive to make each stay special and look forward to hosting you again in the future!
"Hotel, room and exercise room appealing to the eye"
Room 211 was noisy due to proximity to front desk. Our room heat did not work properly Desk chair needed repair so could go up and down Room could use a second trash can. Only one in bathroom Refrigerator was promised and not delivered Could use more counter space in bathroom. Felt like my stuff was going to fall in the sink or toilet. Shower was difficult […] to turn on without getting wet Lighting in bathroom suboptimal Half steps to second floor not convenient for taking luggage up and down Room service menu not updated. Got totally psyched to have organic chicken then went to restaurant and was told they don't have any more Read moreGenuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the four star review! I am sorry about the room issues as we strive for a problem free stay and will work hard to make the needed changes. Also, I apologize about the organic chicken not being available. This was a personal favorite of mine and I am going to talk with our chef about adding it back to the menu and also updating the room service menu with the proper items. Thank you again for the review.
Extremely efficient layout, very convenient for Boston suburbs.Genuine Hotels.com guest review
"Successful "Boutiquification" of a Holiday Inn!""
The Hotel Indigo brand is quickly becoming a favorite of mine and his place is on Boston's route 128 is terrific. I was here for a business trip that turned into an extended stay for the ALCS game. Here's what I liked: The staff was extraordinarily helpful and accommodating, very service oriented; the remodeled spaces where nicely done with clean, trendy […] lines; the location within walking distance of the MBTA's green line was fabulous and made getting in and out of the city a breeze. Very similar to other Indigo properties I've tried, great overlay to old Holiday Inn properties. The only downsides are that these are suburban spots, with interstate nearby and expansive parking lots. The decor doesn't obscure the lack of soundproofing nor the circa 1970 elevators which are noticeably s...l...o...w. Read moreGenuine Hotels.com guest review
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