"great place to stay"
First time ever staying in a hotel on my own. I really liked this place, it was extremely quiet, and the rooms were clean and modern. The service was amazing and all of my questions were answered. Accommodated late check-out and the covered parking was a bonus too.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Mike, Thank you for all the great comments, it's our pleasure to serve you. The covered parking is great, especially on those snowy or rainy days! We hope to see you again soon.
"Proximity is everything"
It was a good location, close to my morning meeting location. Restaurant had wonderful food.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Mike, I am happy to hear you enjoyed our restaurant, Bokx 109, the chef is happy too! We look forward to hosting you again when you are back in town for your next meeting!
Would be nice to have more breakfast options than fruit and yogurt for vegetarians.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the review. I am going to talk with the chef about adding more vegetarian options to our breakfast menu so the next time you can give us five stars! We appreciate your business and hope to see you again soon.
"Easy commute to Northeastern University/ Boston"
Easy commute to Boston.The room was clean, and comfortable. The staff was helpful and the room service was efficient and the food was good.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Margi, A clean and comfortable room, a great staff, and good food, we hit the trifecta! Thank you for the 5-Star review and we hope to see you again soon.
"Best place in Boston suburbs"
This was the best hotel I have stayed in while visiting Boston during the last 8 years! The hotel staff was friendly, helpful and knowledgeable. The hotel restaurant food and room service were superb. Can't wait to go back!Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you so much for the excellent comments and the 5-Star review. We are very happy to hear that you like us as the best hotel in the Boston suburbs and you enjoyed our great restaurant and friendly staff. We aim to please!!! See you soon!
"room too small"
Room was uncomfortably small. I twice banged my foot on the corner of the bed frame just trying to walk around it, because there was so little room. I ended up wrapping a towel around the corner of the bed so I wouldn't hurt myself again. I put "average" for neighborhood because I never left the hotel so I cannot tell you anything about the neighborhood […] but this field was required. Read moreGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the 4-Star review, but I hope next time we can make it 5-Stars! We do have a few different room types available which will have more space, and some even with a pull out sofa bed. Please give us a call the next time you book so that we may let you know the availability of these larger room types which will make your stay more comfortable. Thank you again and we hope to see you soon.
"Perfect for my purpose....nice staff"
I work nearby, and stayed here during a recent snowstorm rather than fight the snow going home and coming back in the AM. Good value. A nice gentleman plowing the outdoor parking deck was kind enough when noticing I was about to park there, to tell me about indoor parking further down! Great in the snow and an extra step by a busy worker! Good staff, […] fast room service. The attached restaurant is pricey but good. I would do this again without hesitation, and recommend to others. I would say only that the surrounding neighborhood is not impressive, and the room is sort of small. Would not want to stay more than a day or two.....but perfect for my purpose. Read moreGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Donna, Thank you for the 5-Star review, and the great comments about our staff and service. Our covered parking lot is perfect to keep you out of the snow and rain so you don't have to clean snow off your car in the morning and so you can stay dry! We look forward to seeing you again.
"I LIKE THIS PLACE"
The Staff came through to help me survive on the road during the first blizzard of January 2014.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside I am glad we were able to keep you safe and warm during this 1st big storm of 2014. The roads got pretty bad during that storm, so we are happy we were there to help keep you safe. Thank you for choosing us and we would love to see you again.
"Really nice place"
Stuck at work during the blizzard myself and a few coworkers decided to get rooms. Price was decent (129). The outside looks plain but don't let that fool you, inside was very nice and the rooms were classy ,modern and stylish. The restaurant/bar was great also. Food and service was awesome! Staying here again for sure.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Stephen, We were happy to host you during theblizzard, and thank you for the nice comments about the food and service and for the 5-Star's. We can wait to see you again (hopefully with less snow though)!
What a great hotel ! Very clean, modern and the staff is wicked friendly ! The bed was soooo comfortable I almost couldn't get up in the morning. Would highly recommend this hotel to anyone and I will definitely be staying here again if the opportunity arises !Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Maggee, We are all soooo glad you had such a great time at our hotel and look forward to seeing you again soon. Thank you for the wicked awesome 5-Star review!
Spent the weekend after thanksgiving here. The help at the front desk was great couldn't ask for a nicer guy(Mark I believe, could be wrong). Was walking distance to T station which made it easy to just park vehicle and not worry about driving all weekend. Room was good even tho there was no fridge and the heating/AC was funky but wasn't end of the […] world. Would 100% stay again Read moreGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Tom, Thank you for the great review, and Mark at the Front Desk thanks you as well for the great comments about him!
"a pleasant hotel"
It was comfortable, clean and breakfast was very good. Very tight bathroom and amenities were satisfactory.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the nice comments and we look forward to seeing you again.
excellentGenuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the excellent rating, we hope to see you again soon.
"Nice hotel right next to I-95"
The hotel looks better in reality than the photos would suggest. The rooms are decorated in a very modern style and the beds and bathrooms are great.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Pietro, Photos can never tell the true story of any hotel and I am glad that your experience was genuine and comfortable. Thank you for the great review and your appreciation of our modern style and decor. We hope to see you again soon!
"nice place to stay"
Clean room, friendly staff and convenient location.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you so much for the 5-Star review! Our staff is top notch and it is our pleasure to serve you!
"Small rooms but very comfortable beds"
The hotel is nearby the small towns outside Boston (Weston, Lexington, etc.). Don't expect your trip downtown to be quick if there's any traffic whatsoever. Restaurant downstairs is so so. Parking is overpriced. Beds are super comfy and decor is quite nice. Overall, good value.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside I am so glad to hear that you enjoyed our comfortable beds! We get many compliments as to the comfort of our beds and the great nights sleep they produce. It's true that traffic can be heavy especially around rush hour, but because we are only a five minute walk to the Riverside T Station on the Green Line to downtown Boston, a lot of our guests choose to take that option instead of fighting the traffic. We hope to see you again soon!
"Red Sox Parade"
This was a great hitel. The rooms are small, but nice. Great service by all the staff.Genuine Hotels.com guest review
Response by Hotel Indigo Boston - Newton Riverside Bonnie, What a year for our Red Sox! Glad you enjoyed the hotel and our close proximity to Fenway Park via the Riverside T Station within walking distance of the hotel. Thank you again.
"Weekend at Indigo hotel"
Found the hotel quite charming - very European. Room was not cleaned the first day. We had to ask for towels to shower the next day.Genuine Hotels.com guest review
"Convenient location, near the T ."
Nice hotel, convenient location.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the review and we are happy you enjoyed your stay with us. A lot of our guests choose use because we are in walking distance to the Riverside T Station which takes you to downtown Boston. We hope to see you again soon.
great location, walk to T. Easy access to city of BostonGenuine Hotels.com guest review
Read good and bad reviews but my experience was on the good side of things.Genuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside I am very happy to hear that your experience was a good one. We strive to make each stay special and look forward to hosting you again in the future!
"Hotel, room and exercise room appealing to the eye"
Room 211 was noisy due to proximity to front desk. Our room heat did not work properly Desk chair needed repair so could go up and down Room could use a second trash can. Only one in bathroom Refrigerator was promised and not delivered Could use more counter space in bathroom. Felt like my stuff was going to fall in the sink or toilet. Shower was difficult […] to turn on without getting wet Lighting in bathroom suboptimal Half steps to second floor not convenient for taking luggage up and down Room service menu not updated. Got totally psyched to have organic chicken then went to restaurant and was told they don't have any more Read moreGenuine Expedia guest review
Response by Hotel Indigo Boston - Newton Riverside Thank you for the four star review! I am sorry about the room issues as we strive for a problem free stay and will work hard to make the needed changes. Also, I apologize about the organic chicken not being available. This was a personal favorite of mine and I am going to talk with our chef about adding it back to the menu and also updating the room service menu with the proper items. Thank you again for the review.
Extremely efficient layout, very convenient for Boston suburbs.Genuine Hotels.com guest review
"Successful "Boutiquification" of a Holiday Inn!""
The Hotel Indigo brand is quickly becoming a favorite of mine and his place is on Boston's route 128 is terrific. I was here for a business trip that turned into an extended stay for the ALCS game. Here's what I liked: The staff was extraordinarily helpful and accommodating, very service oriented; the remodeled spaces where nicely done with clean, trendy […] lines; the location within walking distance of the MBTA's green line was fabulous and made getting in and out of the city a breeze. Very similar to other Indigo properties I've tried, great overlay to old Holiday Inn properties. The only downsides are that these are suburban spots, with interstate nearby and expansive parking lots. The decor doesn't obscure the lack of soundproofing nor the circa 1970 elevators which are noticeably s...l...o...w. Read moreGenuine Hotels.com guest review
"It left me COLD...."
I got up in the morning only to have no hot water. I showered in ice cold water so that I could make my early morning meeting. I did not check out so that I could return to take a hot shower and to voice my displeasure of my stay. When I spoke to the hotel manager and complained about the water situation I was given a verbal apology but told since I […] paid in advance through Hotels.com that they could not refund me any of my room fee. Let me see.....I paid in advance and you have received your money but can't refund me???? Read moreGenuine Hotels.com guest review
"Highway Noise noth worth $250 a night"
I was highly disappointed Highway Noise not worth $250 a night + $7 and tax for parking your car with that kind a money you can stay in much better hotel araund boston there were not enough towelsGenuine Expedia guest review
"One More Time"
I had a great stay, after we did a do over: I had specifically asked through Holels.com that I wanted a quiet room, far from the elevator, not next to a staircase or ice machine. The room I was given was right next to a staircase, and opposite several rooms with numerous small children who were running through the halls yelling as I found my room. I […] went downstairs, politely asked for a different, quiet room and, after explaining my issues, received a far better room, in a silent location and much more personal attention from the staff. I was satisfied and enjoyed my stay immensely. Read moreGenuine Hotels.com guest review
"good trip to a great town"
The hotel was excellent and locates nearby to transportation to Boston. Parking was included as a hotel member. The stay was very comfortable. The staff was very accommodating.Genuine Expedia guest review
"Extremely Disappointing Experience"
I could not, in good concience, recommend this hotel to anyone. The rooms are extremely small and very ill-designed. It's as if someone set out to arrange the room in the most inconvenient way possible. The rooms are definetly not designed to accomodate more than one person comfortable. The food in the hotel restaurant was absolitelu atrocious. I should […] have known something was wrong when the waitress started "apologizing" for the French onion soup before I even tasted it. The menu was very limited and virtually every dish we tried was disappointing. Read moreGenuine Hotels.com guest review
"Convenient to Riverside T Station"
The hotel was very nice. The front desk staff were very accomodating. The only negative comment I have is that I booked a double bed room, paid extra, and was only able to get a king bed when I arrived.Genuine Hotels.com guest review
"Nice hotel, good facility"
I stay in the hotel just to sleep but it was confortableGenuine Expedia guest review
Small rooms and bathroom but clean and very convenient to green line( 2 minute walk) parking on siteGenuine Hotels.com guest review
"Too loud to sleep"
Unfortunately we were given room 230 which is must be located directly above the maintenance or mechanical room. The vibrations from below made our bed vibrate to the point where it was impossible to fall asleep. We stayed in the other side of the hotel earlier in the summer and didn't have this problem.Genuine Expedia guest review
Pool great and bar food goodGenuine Hotels.com guest review
"Nice but very dusty."
The grounds could been cleaner rooms very dusty on light fixtures.Genuine Hotels.com guest review
The hotel is very comfortable and clean. The restaurant serves good food, but is slow and not all the servers are the best. The pool was severely overcrowded as the hotel was full, so we did not use it, but it looked nice. No noise from the train being so close or the highway. Unfortunately, you can here next room over when they take a shower or anyone […] in the hallway, but not so severely as to complain to management about it. Very comfortable beds. This is my second visit to Hotel Indigo, and will probably not be my last. Read moreGenuine Hotels.com guest review
Hotel pool area was bustling into the evening and walls in room are paper thin. Front desk staff not warm but they were responsive to noise complaint.Genuine Hotels.com guest review
"loud and a bit rocky"
We were on the second floor because we had our dog with us. Our second night a large family was in the room next to ours. They were so loud and we were up until they went to bed at 2am. While laying out it was very crowded. It was uncomfortable finding a chair and then finding a place to put it to be by the pool - I had to beg someone to help me find […] 2 chairs. Our phones were near our chairs - the place was crowded and the help was overwhelmed. A waiter ran over our brand new iphone 5 and shattered it with a rolling cart that he had for the cabanas. We let someone know, and we were pretty much told too bad. So not only did we not sleep well, we needed to add on the cost of a new iphone 5. Read moreGenuine Expedia guest review
"Great hotel, but not a great time this go round"
Loved the room, loved the food. so why did I not have a great time this go 'round? Housekeeping was erratic and there were some other problems that were not well handled.Genuine Hotels.com guest review
"Nice hotel, wouldn't pay that much again for it"
The hotel was nice, very elegant. However they didn't give me a great room which I had requested a different one earlier in the week. The young lady at the reception desk gave off an attitude but tried to seem nice. My room was right next to the elevator and overlooked the valet, with a light shining right into the room, (not too romantic). I'm not […] sure if they did this because I am rather young however I am a paying customer and deserve to be treated by how much I pay. Room service was good, took about 30-40 min to deliver the food from the restaurant. ( I wouldn't get the caesar salad just as a heads up). Upon checkout the same young lady was there and didn't even asked me how my stay was and gave off an attitude. I recommend if the hotel finding new greeters and ask the customer if they enjoyed their stay. Maybe even fill out a survey? Simple business management. I wouldn't stay there again for $155, rather pay less for the holiday inn. Same experience. Read moreGenuine Hotels.com guest review
"Nicely renovated resort appeal"
Nicely renovated hotel with a resort appeal. Stayed one night after a concert in Foxboro. It was a bit of a drive, but the atmosphere was worth it. It is located by the Riverside T station. It would be a great less expensive option to Boston if you don't mind taking the T. My only regret was that we did not have the opportunity to enjoy the poolside […] night life the hotel offers. Read moreGenuine Hotels.com guest review
"Guest not welcome in pool."
Don't bother to bring your swimwear to this hotel. The mgmt. allows locals to use the pool (for a fee) so on the one occasion we tried to swim, we could not even get near the water. It must be quite a moneymaker for Indigo, but it definitely turns hotel guests into second class citizens.Genuine Expedia guest review
Very nice. Hotel restaurant is expensive, but food is excellent. The bar and bartenders were great.Genuine Hotels.com guest review
"Great place to stay"
It was a nice place to stay at!!! Great staff. Awesome restaurant down stairs! Easy commute to the commuter rail!Genuine Hotels.com guest review
The room was comfortable and ambiant. it's proximity to the T was perfect.Genuine Hotels.com guest review
"Very close to public transportation ("T")!"
Our stay was great! The hotel was just off of the highway and we were within walking distance to the "T" which allowed us to visit our daughter and Boston without any complications! All facilities were nice; i.e. gym, pool, restaurant,.Genuine Expedia guest review
"well at least it was close to the turnpike.."
Odd place, reception not visible from the entrance; no papers or local information in the reception area; not clear where to go for facilities. There was a conference in full party mode in the bar\restaurant by 5pm, and I was told you just walk through that for the swimming pool, but to get changed first, ideally. This mortified my naturally self conscious […] teenage daughters. And me! Didn't realise we would be surrounded not only by main roads quite so closely, but our only other view was the car park and tram terminus for Boston. That, together with the loud pool music and drinking and the thin walls between our room and next door's erm, private party, just completed the farcical and expensive stay. Don't go! Read moreGenuine Hotels.com guest review
"Very nice but lacking in Safety issues in Room"
Absolutely Clean. No rail in bath shower to hold on to (especially for a senior), Bed Frame sticks out so that you can walk into it during the night. I banged my leg at least twice during my stay. Very dangereous. Needs more shelves in bathroom, especially for two people. I found the room small for two people, crowded quarters. Don't you have bigger […] rooms?? Beds were clean and very comfortable. Read moreGenuine Expedia guest review
"Best available one left"
The hotel was comfortable and set up nicely right off the highway. Rooms were smaller than average and air conditioner was very load even on the low fan. Would of liked to use the open window, but the vents below were so loud that we could not sleep with the window open. Was told that all queen beds were on that side. TV was fair at best. sound and […] picture kept hesitating. Recepticle that it was plugged into was bent and missing the cover along with the light in the same outlet. Read moreGenuine Hotels.com guest review
"Close to train, nice property."
Super staff. Willing to offer suggestions, recommendations, and could deal well with several people arriving at once. Very accommodating!Genuine Expedia guest review
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