At First it was hard to find the hotel it took us like 30 minutes to find it since it doesnt come out in the gps right. So i had to go around the freeway again and it was very hot and hard to find, the breakfast was ok... atleast they had free breakfast, the room was good and fresh, staff was nice, except when i wanted to check out there was some people […] wanting to speak to the manager so the receptionist wouldn't attend us, other than that it was good especially because it was close to castles and coasters. Read moreGenuine Hotels.com guest review
you could tell that efforts were going forth to try and improve the overall condition of the locale.Genuine Expedia guest review
"Great price and location."
Located just off I-17, but no traffic noise. Lots of restaurants and Metro Center Mall within walking distance.Genuine Hotels.com guest review
"Not cold enough"
Great location, a lot of top name eateries. Close to freeway, no noise from traffic. Although we had problems with the AC. AC was set at 68 but stayed at 74 for the past 2 days of stay.Genuine Hotels.com guest review
"Close to metro mall"
It was nice staying there my kids love it .. close to the mall and Castle and coastersGenuine Expedia guest review
"You get your money's worth"
Too bad it was an over night stay. Great value, and the breakfast was wonderful. I thought the breakfast would consist of your typical continental breakfast boy were we fooled. Hot buffett style breakfast, all included. The next time I am in Phoenix this is my new stop.Genuine Expedia guest review
I am glad I found this hotel. The rooms are comfortable and I really enjoy the free breakfast.Genuine Expedia guest review
"Nice & good price"
I was looking for a place to stay me and my family, when i arrived to the hotel, there was an employee at the front desk was shouting at a customer, so i felt bad, then wen i saw the hotel room and facility it was so great compare to the price i paid, the breakfast was good, the pool, and the neighborhood, the location is good for those they don't want […] to be close to the downtown Read moreGenuine Expedia guest review
Upon arrival, appeared to be a questionable transaction in the parking lot, furniture in room was worn & torn, room temperature never got even cool - forget about cold, hotel staff was friendly and helpful.Genuine Expedia guest review
there was mold in the bathroom, carpet was dengy, and TV was old. I would not stay there again.Genuine Hotels.com guest review
"perfect for the price."
Very friendly staff. Great Breakfast.Genuine Hotels.com guest review
"Great price good room"
The staff was very nice the room was great and the location was awesome because there was many restaurants and stuff within walking distanceGenuine Hotels.com guest review
"Very hot rooms"
First, I had reserved two rooms and when I arrived they only had one room. Second, the room was very hot and stuffy. We put the air conditioner on and it never cooked down. Both rooms were this way. The staff was great! Very friendly and helpful.Genuine Expedia guest review
"Seems pretty old...and hasn't been updated"
Our room smelled like smoke. The service was good, and the breakfast was great, but the condition of the room will likely make this our last visit.Genuine Hotels.com guest review
She was rude,she said that my reservation was lost took almost an hour to get my room key then told me the pool just closed and doesn't open until 8 am. Which was wrong. Room was ok, carpet was stained looked dirty. Tub and tile was stained and puttied.Genuine Hotels.com guest review
Experience was excellent,,$50 a night,, u can't go wrong, thanks expedia.Genuine Expedia guest review
The hotel staff was nice but the hotel smelt like cigarettes. The hotel needs to be upgraded. The people in te hotel looked trashy and when you walked by some of the doors it smelt like weed. I did not swim but the pool looked nice. I wouldnt stay there again by choice. If your just staying overnight and want something cheap. its okay.Genuine Hotels.com guest review
"THE METRO PLAZA WINS AGAIN!!!"
We were welcomed warmly by the same sweet smiles we are familiar with. The front desk attendants are so nice, and even found us an upgrade while we were checking in!! AWESOME! We really love staying here and recommend it to everyone.Genuine Hotels.com guest review
first they gace us a free "upgrade" when we checked in. That left us in a room with NO AC for 6hrs! the first time we went to the front desk they told us "we will send someone right up" (this is az 87° indoors is unexceptable- that was after the air being on high for3 hrs) so the tech came up and confirmed that "it doesn't feel like it's blowing"- but […] assured us he had replaced the filter. Finally at 8:30pm they moved us sarcastically to another room, which 10° cooler without the air on! other than that it was very nice, the pool is huge, there are never towels at the pool and it was full of people drinking, the hot tub had cold water. Read moreGenuine Hotels.com guest review
"Nice hotel-ESPECIALLY for the price"
Went for the 4th of July weekend, it was very nice and clean. The staff was friendly, and the hotel is pet friendly as well i had no trouble walking in and out of the hotel with my Dog. The breakfast is good, and the pool looked nice although i didn't get a chance to spend time by the pool.Genuine Expedia guest review
I was disappointed with our stay. My husband and I stay at this hotel once a year for the last 6 years (even thought name & management changes) and always had a great experience, until now. Our experience was not bad but it was not what we were used to. The hotel needs some maintenance as curtains had holes in the them, bathtub was peeling, throw blanket […] had stains and front desk wasn't welcoming. But the price was great and the breakfast offered in the morning was great a big selecting of hot and cold items and very friendly service from wait staff. Read moreGenuine Hotels.com guest review
pool needs a lot of attention. hotel run down, breakfast was ok, bed was good, all else was old and run downGenuine Expedia guest review
"Our 5th stay here"
We are a family of 4 and visit Az about 1-2 times a year. We have stayed here 5 times. Summer rates are very affordable. Great location, nice staff, clean. Large pool and spa!Genuine Expedia guest review
The condition of the hotel was awful; hallway walls and doors scuffed and dirty. The carpet in our room was filthy dirty and large spill spots throughout the room. The bedding did not look like it was washed. The lobby was smoky and smelly. We checked out the next morning to find a better hotel, very dissatisfied.Genuine Hotels.com guest review
"Fair to middlin' with good location"
Easy access to main roads from here. The hotel advertises a bar and grill on site: the grill is strictly a small breakfast buffet (complimentary) where the only item that changes each day is bacon to ham to sausage to ham... There is NO restaurant and the bar is open 5-10 pm Thursday-Saturday. Nothing the remainder of the week. Good thing it is surrounded […] by restaurants. Hotel itself adequate. Minor repairs are needed. Read moreGenuine Expedia guest review
"Good Location and service"
Good location, food and services are close by. The hotel is under renovation. During my stay they were in process of updating the outside. The staff was friendly and helpful. Special request I asked for on hotels.com were completed before check-in. The breakfast is basic but well prepared. I would recommend this hotel for casual stay or business tr […] ip. Read moreGenuine Hotels.com guest review
The hotel itself is old, but it's clean and the staff is nice and helpful.Genuine Expedia guest review
"room good except for AC"
The AC in our room was not cold enough, we maxed it out but the air was coming out slow and it just got more humid than cold and we waited from the time we checked in to the morning and it was still humid in the room. I don't know if all other rooms are like that but ours was way at the end maybe thats why we had poor AC, other than that the room was […] good. Read moreGenuine Hotels.com guest review
"Hasnt been updated since the 90's...?"
Hotel had such great potential. But seemed like it hasnt been updated in YEARS. Our room door rarely lock. We had to keep slamming it such from the outside until it locked. It was pretty dirty. Stains on the carpet. We had to request sheets for my daughters bed smelt like BO so terribly bad, seemed as if we didnt even get clean sheets. Shower/bath floor […] looked so dirty. I wouldnt let my daughter take a bath without sitting on a clean towel I had requested. I was pretty disappointed, but I guess you get what you pay for. Read moreGenuine Expedia guest review
The room had an extra bed so it was too cramped. One of the beds was sagging in the middle. The bright light came in under the door. Didn't like the bathroom setup. The room smelled kind of musty. The breakfast food was good, more that you would expect at the typical free breakfast.Genuine Hotels.com guest review
I was very pleased. it was a great stay and great breakfast. The staff was very amicable. I will definitely be staying here again when I come to Phoenix.Genuine Hotels.com guest review
The facility was very nice. The pool was perfect temperature. Loved having the workout facility to myself. I would stay there again.Genuine Hotels.com guest review
"Great service but the hotel needs to be updated."
Great service but the hotel needs to be updated. The service was great, but the rooms are old and could be a little more cleaner.Genuine Expedia guest review
If I ever go back to Phoenix I will definitely stay there! Great location, great service, and an excellent price!Genuine Hotels.com guest review
"Very Good Overall Hotel"
This was the last hotel of our week long vacation. Our family reflections gave this hotel the nod for best hotel of the trip. Although it feels a bit like you have stepped back into the late 80's/early 90's, the hotel is clean and the staff was the most helpful of our entire trip. Both of my kids loved the very large and CLEAN pool. My wife enjoyed […] the FREE wifi that actually worked quite well with all of our devices...much better than any other hotel at which we stayed. I liked the price and location of this hotel. Although we didn't take advantage of it, this hotel is close to Castle's and Crashers amusement center and a large mall. While we hid this from our children, it could be a very enjoyable vacation retreat for shopping and family fun. Read moreGenuine Hotels.com guest review
We enjoyed our stay so much that on our way back home we booked another overnight stay. Breakfast was wonderful and staff was very friendly. Several restaurants were within walking distance. Would stay again.Genuine Hotels.com guest review
We have been staying at Metro Plaza several times. A quick get away on to freeway, very convenient and plenty of nice dinning within walking distance. The room we had this time was very nice & roomy.Genuine Hotels.com guest review
"Not again, sorry"
Was willing to give the hotel a chance,roximity to restaurants and shops was good, size of the room was good, beds were good, temperature of room was good, family loved the pool but that was about it. The carpets need some serious cleaning, walls need dusting, windows need cleaning, and why are some rooms boarded up? Went to have breakfast once (hot/cold […] is included) but when kitchen staff approached my family to ask if meal tickets were gathered, she could have been a little nicer. Front desk and housekeepers were nice, answered any questions but unfortunately, where they excel, the quality of the hotel itself does not warrant another chance from me. We will be staying elsewhere should we return back to the Phoenix area. Read moreGenuine Hotels.com guest review
This is a great value for the price in a good location. I loved the hot breakfast each day.Genuine Expedia guest review
"Very clean hotel!! Breakfast was delicious!!!"
We were greeted warmly upon checking in, and when we got to our room, our impressions of the hotel greatly increased. The room was spotless, and the staff was very friendly. We will definitely be staying here again.Genuine Hotels.com guest review
My stay was okay. there is only one trash can in the whole room. and the pool area needs alot of work. the jaquzee smells. The breakfast was the best thing. Thought the hotel was pet friendly. had to pay more money for my companion (My Dog). Thought the hotel staff could be more friendly.Genuine Expedia guest review
I was so unhappy , the pictures online were different than when you saw the hotel in person. Room was dirty and they charged my account for a ridiculous fee that i have to clear up. I will never go there again.Genuine Hotels.com guest review
This hotel is an excellent choice for an economically priced room and we were quite happy with our stay.Genuine Expedia guest review
"What a ganga!"
Our stay was very pleasant, nice part of town, convenient for us, 30 minutes away from each direction we needed to be at and for the price we paid, we got spoiled! Yes, hotel a bit outdated but very clean and for the price not even Motel 6 is a better deal!Genuine Hotels.com guest review
We like to get away often and stay in variuos hotels in the valley. This is my husband favorite. The pool and spa are wonderful.the staff id friendly and breakfast was pretty good for a hotel..we stay a lot...Genuine Expedia guest review
A really good stay that I recommended it to other friendsGenuine Expedia guest review
The hotel is in a great location and close by are numerous restaurants. The outside and entrance are not maintained and need a good cleaning. The elevator smelled musty and the carpet was just plain gross. Carpets throughout the hotel and rooms need a thorough cleaning. The bathrooms need to be updated. No flat screen TV. The WiFi is excellent and the […] staff is courteous. The room was clean with exception of the carpets. The beds are comfortable. The location is the main reason I would recommend the hotel. Read moreGenuine Expedia guest review
The room was missing a mini refrigerator, an the floor was dirtyGenuine Hotels.com guest review
"Barely acceptable hotel"
The location is excellent with many restaurants within walking distance. The hotel (lobby, elevator, hallways) is worn and needs a refresh. The room itself stunk - I mean it smelled BAD!! After using the tiny little shampoo bottle and the small bar of soap, I left them in the shower. The maid just left them in there and did not leave me a new one for […] the next day so I had to go to the front desk to get another one. Read moreGenuine Hotels.com guest review
"Great hotel and rate through Expedia"
The room was big and clean, the AC was cold and the water hot. Free breakfast and friendly staff. Will stay there again next time!Genuine Expedia guest review
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