Noise and some amenities not available due to renovation. Staff weren't very helpful.Genuine Expedia guest review
We didnt know it didnt include bk and when we were done eating they charged us 14... for a hotel bk and being continental that is expensive on my opinionGenuine Expedia guest review
"clean room cheap price"
hotel is under minor renovation having new carpet and fixtures installed. There was no additional noise or repercussions associated with the renovation project. Staff's friendliness made up for having to look at the carpet installation. As you can imagine, the food wasn't great. We had dinner but not the breakfast, which actually looked better than […] the dinner. All in all, the hotel was worth the money spent. Read moreGenuine Expedia guest review
I booked a room for my boyfriend and myself for my birthday. The room was very clean but it was right next to the laundry room- the washers and dryers made tons of noise. One of the maids also came into our room without knocking (well after our check-in time) and lingered once she saw we were in there...it was weird. Probably won't be staying there […] again. Read moreGenuine Hotels.com guest review
"Cowboys Road Trip"
The hotel was undergoing construction but this did not impact stay. What could have significantly impacted stay was a Christmas Party Friday night. We were intially located in a room on the second floor and about 8pm were awakened by loud music. After notifying the front desk, the manager stated she would see if the doors were open. After 45 minutes, […] and continued music, I went down to the desk and asked to be moved. The manager was very accomodating and moved us to the 6th floor. No other issues save the Cowboys blew a 23 pt lead to lose to Green Bay. The Fitness room was very nice. Read moreGenuine Hotels.com guest review
It was worth the money but i would'v . Liked a complimentary breakfast at tht price..Genuine Expedia guest review
Not clean, freezing...it took the heat full blast over 4 hours to heat a small room.Genuine Hotels.com guest review
Convenient location, clean rooms, shuttle took me to airport. Good experience.Genuine Hotels.com guest review
The hotel was great! We had a wonderful stay, even though it was only one night. The only reason I gave two stars for condition is because they were doing some remodeling downstairs. I would stay again though!!Genuine Expedia guest review
The hotel was under construction at the time of my stay but was still very nice. The service was outstanding! Very welcoming staff. The hotel was very clean. There is no free breakfast in the morning but they do offer breakfast for a fee.Genuine Hotels.com guest review
"Old and Tired"
Rooms were old and tired. I was told breakfast was served in the morning, my bad, I assumed it was continental breakfast included as with all other hotels I have booked but instead I was charged $14 for some oatmeal and toast I do not recommend this hotel while there are so many other nice ones in the area.Genuine Hotels.com guest review
Horrible pillows, good location for the Dallas MartGenuine Hotels.com guest review
"EXCELLENT SERVICE AND FACILITY"
terrific BUY FOR THE MONEY. THIS IS MY SECOND STAY IN ONE OF THESE HOTELS AND BOTH WERE FINE ACCOMMODATIONS AT AFFORDABLE PRICES.EXCELLENT SERVICE.GLITCH--SMART KEYS DIDN'T ALWAYS WORKGenuine Hotels.com guest review
"Near downtown and the west end"
Great place. Mattress could have been a little firmerGenuine Hotels.com guest review
"Loud no sleep"
Got zero sleep bcz they had a loud Turkish party going on all night til like 3 in the morning right below us, had to be up at 5am for work. Wouldn't refund me bcz I booked it through hotels.com who apparently doesn't give refunds under any circumstances. Thanks for nothing!Genuine Hotels.com guest review
"Perfect for market"
The hotel has an odor...its smells bad when you walk thru the door in the lobby. I have stayed there several times, and always has the same odor. I love the convenience of the hotel, just wished its smelled betterGenuine Hotels.com guest review
"Couldn't have asked for a better stay"
We arrived in Dallas pretty early, around 9ish but we were able to get an early check in. The neighborhood was in a nice area and the hotel was very good. I have no complaints and I look forward to staying here the next time I'm in the Dallas area.Genuine Hotels.com guest review
My stay was more than pleasant. The bathroom was VERY spacious and though the bed was a little old it was very well kept. The lobby is gorgeous and I love the lemon water they have out along with cookies. The front desk staff could be a little more well-trained...they are not the most professional and drop the ball when helping with transportation needs. […] They were nice though. The shuttle driver is super if you are going someplace within 5miles...when he is available (as they only have one shuttle). Rent a car if staying here...taxis are ridiculously expensive. Read moreGenuine Hotels.com guest review
I am very upset with this hotel. The staff provided no customer service, they were extremely rude, and did nothing for me when I expressed me concerns. The lobby looks nice but the rooms are out dated with stained carpet. I have charged my card for the incorrect amount twice. I will not be returningGenuine Hotels.com guest review
"The proximity to my destination was great."
This hotel was convenient to my destination - the shuttle service to and from my meetings was helpful. And the availability of shuttle to and from the Airport was a great help as well.Genuine Expedia guest review
comfortableGenuine Hotels.com guest review
"Perfect for show in design district."
We arrived early, weekend of Dallas -OU game. They were busy but under control. We ate breakfast game day, they had lots of staff to wait on customers and food was great. The room was cool, clean, and sound proof. Never heard parties, elevator or doors slam - important to me.plan on staying there next trip to Dallas.Genuine Expedia guest review
"Not good experience"
Staff was rude, was almost mugged in the unlighted part of the parking lot, surrounding neighborhood not safe at all. Should have looked this up before booking here.Genuine Hotels.com guest review
Ecelent option for good priceGenuine Hotels.com guest review
Excellent place. I really enjoy my stay.Genuine Hotels.com guest review
"Served its purpose"
Nice staff, nice room, did not spend much time in it except a few hours before, during, and after sleep; the ventilation system always got very loud in the early morning hours (unless it was something else like a hot water on demand or something else). It never was fixed. But it was very clean in common and private areas of the hotel. The lady at check-out […] was new and did not know anything about shuttle service to DFW except for cabs. Fortunately, someone else came along and helped her. But when I talked to her on the phone, she did not bother to ask other staff in the hotel to find out the question as I had mentioned that I came in on a shuttle. Read moreGenuine Hotels.com guest review
"Great Hotel, great rates!"
We had a really good experience at this Hilton Garden Inn in Dallas. The hotel was clean, well maintained, the room was bigger than was I was expecting. Next time in Dallas, we are going back to the Garden Inn.Genuine Hotels.com guest review
"Nice hotel. Good location."
Very easy checkin. Staff was super friendly and helpful.Genuine Expedia guest review
"Clean, Comfortable and a Great Deal!"
The staff was friendly and no waiting for elevators or long walks to rooms. The room was as clean as could be. The price was very reasonable. A great deal and no trade-off in comfort or cleanliness.Genuine Hotels.com guest review
"Great Stay and very helpful Staff!"
Excellent! Employees were very friendly and helpful. Felt very comfortable at this hotel.Genuine Hotels.com guest review
"Very nice Hotel with superior service and cleanlin"
We will definitely stay again. Unfortunately the drive from airport has some shady areas at night. Otherwise easy drive to Love Field and next to other hotels. I can't express how much the staff were helpful and very clean room. Great place!Genuine Hotels.com guest review
"Very helpfull Staff"
Our stay was made comfortable by your people going out of theit way to help . Our original room was net satisfactory---but your people weresuper helpful in getting us moved A very pleasant visitGenuine Hotels.com guest review
"Wrong room upon arrivial"
Did not have the room as requested. No comp/breakfast & over priced!!Genuine Expedia guest review
Was centrally located to where we needed to go!Genuine Hotels.com guest review
"Great Price for the location of the Hotel"
Everything about our stay was nice and for as close as it is to downtown where I had business made it unbeatable in PRICE.Genuine Hotels.com guest review
"Comfortable older hotel."
Very comfortable bed and furniture, Thermostat had no effect on room temperature, except on or off. Mentioned problem to desk clerk when checking out. Seemed to be a problem they knew about and had not resolved. Otherwise, very happy with accommodations.Genuine Hotels.com guest review
"Nice hotel, convenient to downtown"
The hotel was very nice, the employees were nice and very accommodating. The only negative thing would be the comfort of the beds. They are a little too hard. Other than that, it was pretty fabulous!Genuine Expedia guest review
"Clean, comfortable, nice decor, convenient locatio"
Would stay there again any time. Got a very reasonable rate.Genuine Hotels.com guest review
The hotel provided a pool and a nice place to sleep which met our needs.Genuine Hotels.com guest review
"Too far from downtown Dallas"
I was pleased with the customer service agents and their professionalism. This was my second reservation booking a room with Hilton Garden Inn Chain of Hotels. My first stay was reserved at the Garden Inn in Houston for the Women Thou Art Loosed 2011. I preferred double beds, more room. I was very annoyed with the prices of the drinks and snacks the […] hotel sells for customers convenience, $3.00 for an 8 oz. Coke or Sprite was more than I was willing to pay for. Most hotels have vending machines for hotel guests but his hotel did not. My daughter and I waited to be served in the dining room the night of our first stay 8/26, the waiter must have been overwhelmed. We never received any service. I ended up ordering from my room, where I was charged $2.00. I want to commend the driver of the van who was committed in making sure we had transportation to the train station to get the American Airlines Arena. I was pleased with my stay, I will prefer being in the city near the center if Megafest is held in 2015. Read moreGenuine Hotels.com guest review
"close to American Airlines Center"
This was an affordable find for my attendance at Megafest 2013 which was held at the American Airlines Center and the Dallas Convention Center. The hotel has all the essential amenities. The Air conditioning system was really old however the manager advised that the system was soon to be replaced.Genuine Hotels.com guest review
"nice and clean"
it was good but the bed we had wasnt so comfortable. Also i was kind of upset that we werent offered the different options of beds, firm, soft, etc.Genuine Expedia guest review
"Great price for spacious, clean rooms"
Great price. Plenty of space. Quiet...couldn't hear the other guests - always a bonus.Genuine Hotels.com guest review
Very clean and Peaceful and quiet. Just a wonderful experience.Genuine Expedia guest review
Very clean and Peaceful and quiet. Just a wonderful experience.Genuine Expedia guest review
"Close to all the sites we were visiting."
Very clean hotel, nice king bed, good breakfast, will recommend and come back to stayGenuine Hotels.com guest review
overall it was ok, the mattress could have been better, the sheets were too lose. everything worked great, shower good, water hot. towel good,Genuine Hotels.com guest review
"Great price and location"
I would say this hotel is the best deal in the area, in terms of price and quality. Large room with all the amenities I needed, including microwave, fridge, flat screen tv, and great housekeeping service.Genuine Hotels.com guest review
"Very good hotel"
I had very good experience, I will recommend this hotelGenuine Expedia guest review
"MY Two Night Stay at the Hilton Garden"
Very attractive building and located in avery nice are of Dallas. The agents/workers are all very helpful and friendly. when we entered the room (312) there was the odor of cigarret smoking. I called the front desk and they were gladly willing to find and switch me to another room. However, I was too tired and decided to stay.Genuine Expedia guest review
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