The front desk staff was over the top with customer service. The only thing I recommend is an additional shuttle. The driver was friendly, but he is only one person, so his availibility was limited. Unfortunately the laundry facility was out of order, but overall I would stay again.Genuine Expedia guest review
"Very helpful staff"
The staff was excellent! We were greeted properly and offered help with our bags at checkin. The staff brought us extra pillows in a timely manner even though we asked for them at two in the morning. Comfortable, friendly staff, great service and great location!Genuine Expedia guest review
Great hotel for travelers, clean and comfortableGenuine Hotels.com guest review
Overall the stay was great! My husband and I were greeted kindly, the staff were very helpful on direction and addresses. I would recommend everyone to stay here.Genuine Hotels.com guest review
Hotel was in great shape.. Staff was very friendly especially front desk. Room was very clean and cozy.. The only thing I didn't like was location, when I looked it up it said it was only 4 miles from the ZOO. Which it wasnt it was more like 7-8. The other thing was I used a credit card to hold room but wanted to pay cash, an they went ahead an charged […] my card on top of paying cash so now I have to wait for the refund. Other than that id likely stay there again. Read moreGenuine Hotels.com guest review
"A Perfect 10"
Now, if only this hotel could do something about the weather!Genuine Hotels.com guest review
Because of location, service and value, this is the 3rd time we have stayed at this hotel. We have never been disappointed. We will definitely choose this hotel on future visits to Dallas.Genuine Hotels.com guest review
I wanted a hotel close to Market Hall. It was very nice and convenient.Genuine Expedia guest review
"Great hotel in all respects!"
Desk staff were amazing! The shuttle driver even gave me a free tour of downtown because it was my first time in Dallas, and I had no idea what the city had to offer, and minimal free time. He was wonderful!! The hotel was immaculate and beautifully decorated. Room service and food were outstanding. The cleaning service was great too. My housekeeper […] found a valuable earring that I had unknowingly lost in the bedclothes, and she left it on the night table where I would see it. The price was very reasonable, and location was perfect! Right next to my conference location. What a delight!! :-) Read moreGenuine Hotels.com guest review
"close to the airport"
I arrived before 3:00 but they put me in a room right away. I was just staying there for the shuttle service to Love field. The room was fine but I had to call and get the maintenance in to fix the heat. I wouldn't come on, They responded immediately and all was well. I am just waiting for my refund on the second night that I didn't stay because of […] a flight delay Read moreGenuine Hotels.com guest review
"Soo cold! But nice hotel"
The room was so cold!! Then downstairs while eating breakfast had to wear a coat and scarf because it felt like was sitting out in the cold eating! Also on our floor when we got out of the elevator there where two plates of food that was still there on the floor the next day when we left. Gross!Genuine Hotels.com guest review
"Beginning of Business"
I love this hotel, it is my 2nd visit and I imagine I will stay here on every next business trip to Dallas and will likely look for another Hilton Garden Inn everywhere I travel! It is very nice!! The only think that might have made it better is for them to offer a continental breakfast at a better rate. We chose to eat a piece of fruit and skip breakfast […] in order to eat lunch out. I have no issues with this hotel! They have always been very accommodating for us. Last trip we needed to store our bicycles and they helped with that. Each time we wanted to ride, they helped us get the bikes out of "storage" and return them when we came back. Read moreGenuine Hotels.com guest review
HALLWAY AND ROOM SMELLED LIKE RAW SEWAGE MY ENTIRE STAY, BREAKFAST PRICES WAS OUTRAGEOUS,AS WELL VENDING PRICES, $3.88 FOR A 20OZ BOTTLE OF COKE.Genuine Hotels.com guest review
I stayed here for 5 nights with my 1 year old. All the staff members were so friendly and helpful. I had requested a crib and when I arrived it was all set up and ready to go. The Staff always greeted us wether we were leaving for the day or coming back in for the night. The hotel lobby was just redone and it was beautiful! Clean, modern, and very welcoming. […] The rooms were a bit outdated compared to other places I usually stay (we travel a lot) but they we're clean and comfortable so that was good. Location was ok, just outside of downtown. I came in late at night and there were plenty of parking spaces. I don't write many reviews, but because of the friendly staff, I decided to this time. Overall, for the price, this place was a great option! Read moreGenuine Hotels.com guest review
"Only one way to in"
It was very convenient if i was always coming off I35, but i wasn't. They had a back gate that was suppose to open during the day (even had a sign posted with hours) but never was. So when driving in from where we were coming from we had to drive behind the hotel to the neighboring business go through their parking lot make our way to the frontage road […] and then could not turn in to the first turn in to the parking lot of the hotel because they had it blocked off so had to go to the second turn in. Made this trip very inconvenient. Also, they do offer breakfast for a crazy amount. Whatever happened to the free Continental Breakfast?! I don't mind paying more for a comfortable clean room but throw in a croissant! Read moreGenuine Hotels.com guest review
"Good stay good price"
Easy to get to. Room was fine although the airconditioning fan was loud on low and medium so had to have it on high or off. Room service was great. Breakfast bar was wonderful! Great selections. Friendly staff.Genuine Hotels.com guest review
Great location! Would recommend to others.Genuine Hotels.com guest review
"Great place to stay!"
Looking for a nice, clean, friendly and relatively inexpensive hotel. Look no further. The staff was great. The location is nice if you want to be close to downtown without being downtown. Also close to Love Field if you're flying SWA. Even the shuttle service was nice and saved some driving. I'd stay here again next time I visit Dallas.Genuine Hotels.com guest review
"Very Very Nice!!!"
Staff was great and what a great breakfast!Genuine Hotels.com guest review
"Nice and easy..."
Hilton Garden Inn Dallas was a good stay. Our room was clean and fresh, customer service was good. No complaints...Genuine Hotels.com guest review
"Perfect Market Center Hotel"
Breakfast? Check. Wifi? Check. Super friendly staff? Check. Close to the Market Center? Check. Clean? Check. Wimpy pillows? Check.Genuine Expedia guest review
Hotel is undergoing renovation, so there were some inconveniences. Overall, good hotel!! Price was great!!Genuine Hotels.com guest review
"Good Hotel Horrible Description"
In the description on expedia Airport Transfer was shown up. I flew to DFW. Arrived there, they said its only for Lovefield so i had to take a cab for 45$. This should definitly be in the description. Three weeks earlyier i chose another Hotel and airport Transfer from DFW were no Problem at all. Due to that i would not reccomend the hotel cause i […] felt really frustrated. Read moreGenuine Expedia guest review
"Pretty good considering..."
Quick check in . Overall experience was great considering the hotel lobby is undergoing remodel. Highly recommend.Genuine Hotels.com guest review
"No free breakfast/construction"
About every 30 minutes there was a sound like an air compressor outside our window. I requested that we change rooms and our request was fulfilled in less than 10 minutes. The staff was very accommodating. The only reason I might not stay here again is the lack of a free continental breakfast.Genuine Hotels.com guest review
Noise and some amenities not available due to renovation. Staff weren't very helpful.Genuine Expedia guest review
We didnt know it didnt include bk and when we were done eating they charged us 14... for a hotel bk and being continental that is expensive on my opinionGenuine Expedia guest review
"clean room cheap price"
hotel is under minor renovation having new carpet and fixtures installed. There was no additional noise or repercussions associated with the renovation project. Staff's friendliness made up for having to look at the carpet installation. As you can imagine, the food wasn't great. We had dinner but not the breakfast, which actually looked better than […] the dinner. All in all, the hotel was worth the money spent. Read moreGenuine Expedia guest review
I booked a room for my boyfriend and myself for my birthday. The room was very clean but it was right next to the laundry room- the washers and dryers made tons of noise. One of the maids also came into our room without knocking (well after our check-in time) and lingered once she saw we were in there...it was weird. Probably won't be staying there […] again. Read moreGenuine Hotels.com guest review
"Cowboys Road Trip"
The hotel was undergoing construction but this did not impact stay. What could have significantly impacted stay was a Christmas Party Friday night. We were intially located in a room on the second floor and about 8pm were awakened by loud music. After notifying the front desk, the manager stated she would see if the doors were open. After 45 minutes, […] and continued music, I went down to the desk and asked to be moved. The manager was very accomodating and moved us to the 6th floor. No other issues save the Cowboys blew a 23 pt lead to lose to Green Bay. The Fitness room was very nice. Read moreGenuine Hotels.com guest review
It was worth the money but i would'v . Liked a complimentary breakfast at tht price..Genuine Expedia guest review
Not clean, freezing...it took the heat full blast over 4 hours to heat a small room.Genuine Hotels.com guest review
Convenient location, clean rooms, shuttle took me to airport. Good experience.Genuine Hotels.com guest review
The hotel was great! We had a wonderful stay, even though it was only one night. The only reason I gave two stars for condition is because they were doing some remodeling downstairs. I would stay again though!!Genuine Expedia guest review
The hotel was under construction at the time of my stay but was still very nice. The service was outstanding! Very welcoming staff. The hotel was very clean. There is no free breakfast in the morning but they do offer breakfast for a fee.Genuine Hotels.com guest review
"Old and Tired"
Rooms were old and tired. I was told breakfast was served in the morning, my bad, I assumed it was continental breakfast included as with all other hotels I have booked but instead I was charged $14 for some oatmeal and toast I do not recommend this hotel while there are so many other nice ones in the area.Genuine Hotels.com guest review
Horrible pillows, good location for the Dallas MartGenuine Hotels.com guest review
"EXCELLENT SERVICE AND FACILITY"
terrific BUY FOR THE MONEY. THIS IS MY SECOND STAY IN ONE OF THESE HOTELS AND BOTH WERE FINE ACCOMMODATIONS AT AFFORDABLE PRICES.EXCELLENT SERVICE.GLITCH--SMART KEYS DIDN'T ALWAYS WORKGenuine Hotels.com guest review
"Near downtown and the west end"
Great place. Mattress could have been a little firmerGenuine Hotels.com guest review
"Loud no sleep"
Got zero sleep bcz they had a loud Turkish party going on all night til like 3 in the morning right below us, had to be up at 5am for work. Wouldn't refund me bcz I booked it through hotels.com who apparently doesn't give refunds under any circumstances. Thanks for nothing!Genuine Hotels.com guest review
"Perfect for market"
The hotel has an odor...its smells bad when you walk thru the door in the lobby. I have stayed there several times, and always has the same odor. I love the convenience of the hotel, just wished its smelled betterGenuine Hotels.com guest review
"Couldn't have asked for a better stay"
We arrived in Dallas pretty early, around 9ish but we were able to get an early check in. The neighborhood was in a nice area and the hotel was very good. I have no complaints and I look forward to staying here the next time I'm in the Dallas area.Genuine Hotels.com guest review
My stay was more than pleasant. The bathroom was VERY spacious and though the bed was a little old it was very well kept. The lobby is gorgeous and I love the lemon water they have out along with cookies. The front desk staff could be a little more well-trained...they are not the most professional and drop the ball when helping with transportation needs. […] They were nice though. The shuttle driver is super if you are going someplace within 5miles...when he is available (as they only have one shuttle). Rent a car if staying here...taxis are ridiculously expensive. Read moreGenuine Hotels.com guest review
I am very upset with this hotel. The staff provided no customer service, they were extremely rude, and did nothing for me when I expressed me concerns. The lobby looks nice but the rooms are out dated with stained carpet. I have charged my card for the incorrect amount twice. I will not be returningGenuine Hotels.com guest review
"The proximity to my destination was great."
This hotel was convenient to my destination - the shuttle service to and from my meetings was helpful. And the availability of shuttle to and from the Airport was a great help as well.Genuine Expedia guest review
comfortableGenuine Hotels.com guest review
"Perfect for show in design district."
We arrived early, weekend of Dallas -OU game. They were busy but under control. We ate breakfast game day, they had lots of staff to wait on customers and food was great. The room was cool, clean, and sound proof. Never heard parties, elevator or doors slam - important to me.plan on staying there next trip to Dallas.Genuine Expedia guest review
"Not good experience"
Staff was rude, was almost mugged in the unlighted part of the parking lot, surrounding neighborhood not safe at all. Should have looked this up before booking here.Genuine Hotels.com guest review
Ecelent option for good priceGenuine Hotels.com guest review
Excellent place. I really enjoy my stay.Genuine Hotels.com guest review
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