We had a very good time. The experience was vey good.Genuine Hotels.com guest review
"mad sick nasty breh"
was a good hotel for the price, if your going to a convention at the anatole this is a much cheaper alternative with comparable room quality, there was a lack of hotel service however, maids seem to ignore our towels and such when they were cleaning the room even though we placed them where instructed to get replacements, its ok thoughGenuine Hotels.com guest review
Front desk staff @ 1420 on 8/3/13 Rude with nasty attitude, very unorganized and ill informed of policies procedures..Genuine Expedia guest review
"Nice but out of the way"
This is not a good hotel to stay at if you don't know the area.Genuine Hotels.com guest review
I can't find the words to describe how impressed and pleased we were with our stay at the Hilton Garden Inn in Dallas. The accommodations and service were excellent and the warmth, friendliness and support of the entire staff were exceptional. The Hilton Garden Inn will definitely be the place we stay whenever we are in Dallas.Genuine Hotels.com guest review
This hotel was the perfect location for attending a concert at American Airlines Center. It was easy to get back and forth and avoid traffic. Our room was comfortable, clean and quiet. We would stay here again. Great room for the price.Genuine Hotels.com guest review
I thought the hotel was great. It was was awesome that you provided a shuttle to somewhere if we needed it. That was great. The hotel staff were super friendly. I would totally recommend staying here to anyone. The only reason I gave a 4 on comfort of room was that the bed was a little too soft for me and my bad back but they were comfortable beds. […] And, a 4 on convenience of location because there wasn't really anywhere to walk but with the shuttle service that was not a huge issue. And, a 4 on the surrounding neighborhood as i really didn't see much of the neighborhood. It might be nice to have a column that says, N/A or don't know. For the price of the hotel and the service we got it was amazing. Thanks so much. Read moreGenuine Hotels.com guest review
"Very friendly staff"
We enjoyed this hotel very much, the staff was very pleasant, always had a smile. The hotel was very clean and quiet even though it is located right next to a major highway, no noise at all. Would certainly stay here again!Genuine Hotels.com guest review
I had a great time in dallas, the hotel was close to a lot of attractions and sites that i was interested in seeing while visiting.Genuine Hotels.com guest review
"close to where I was going"
Enjoyed it very muchGenuine Hotels.com guest review
Love the hotel! Hated most restaurants are in other nearby hotels.Genuine Hotels.com guest review
Very friendly staff and comfortable roomsGenuine Hotels.com guest review
"Close to Lots Of Dallas Activities"
Overall, was OK but thought breakfast was included. It wasn't, and was pricey for same quality of food at usual complimentary breakfasts. Also was disappointed in noise control. There was a big college event in the area at the time so had college kids moving from room to room talking loudly, laughing, etc at 2 in the morning. We asked to be moved to […] a different room after the first sleepless night. Second night was better, but not perfect. Read moreGenuine Hotels.com guest review
Good Hotel, friendly people and clean room. A good option for a 3 and half star with free parking. you won't get a better deal with their price.Genuine Hotels.com guest review
"Convenient location and easy drive to Ft. Worth"
We enjoyed our stay and it was kid friendly. Our room had free wifi, a fridge and microwave which was nice so we brought our own snacks. The hotel, room, gym and pool were clean. They offered free coffee and hot chocolate down stairs. We thought the location was great and close to all the attractions we visited. Easy access to Ft. Worth. Us two women […] did not get lost :). Read moreGenuine Hotels.com guest review
"4th of July Week"
Your front desk employee Mrs. Leona I believe her name was, could stand to go back thru hospitality training. She must've fell asleep, or missed those days of class. It was as if she was being bothered by checking me in. During my stay the other hotel staff would say good morning, welcome back, have a good day/evening, all of them, extremely cordial […] and polite. All with the exception of Mrs. Leona. She remained very crass and obtuse throughout my stay. I don't think in all the four days I was there, I saw her smile one time. Staff like that should be in the kitchen, or housekeeping department, not greeting your guest. Otherwise, my family and I had a great visit, and I would recommend staying there again. Read moreGenuine Expedia guest review
"EXTREMELY RUDE STAFF!!!"
I ARRIVED AT 2PM, ASKING IF POSSIBLE EARLY CHECK IN- THE CLERK WAS VERY RUDE, ALMOST SCREAMED THAT THEY DON'T ALLOW EARLY CHECK IN... MY DAUGHTERS NEEDED TO SHOWER AND GET READY FOR THEIR CONCERT. I ASK IF THEY COULD USE THEIR PUBLIC RESTROOM... THE LADY AT FRONT DESK TOLD ME IT WAS ONLY FOR "REGISTERED GUESTS"... AND I WAS NOT A REGISTERED GUEST- SHE […] SAID THEY COULD PROBABLY GET ME A ROOM AROUND 4:30PM, BECAUSE THEY WERE BEING CLEANED!! I HAVE STAYED IN MANY HOTELS- THIS WAS THE WORST CUSTOMER SERVICED MY FAMILY AND I HAVE RECEIVED. MY DAUGHTERS HAD TO USE RESTROOM AT BURGER KING Read moreGenuine Expedia guest review
Thought this hotel would be a safe bet because it was a Hilton but I was wrong. Thankfully I was only there 2 nights or I would have gone someplace else. Hotel is non-smoking but the smell of the room was horrible. Could not tell if it was just musty odors or if someone had smoked in there and they tried to cover it up. Mattress was uncomfortable and […] needed to be replaced, pretty worn. Glad there were 3 pillows on the bed because I had to use all 3 to make one to sleep on. Read moreGenuine Expedia guest review
"Great Place to stay for a good price"
Everything about the hotel was great. The staff at the front desk were very nice. The only issue i had was the bed, it was as comfortable as i would have liked it to be. Besides the bed everything else was good.Genuine Expedia guest review
Great stay!Genuine Hotels.com guest review
"Great location to American Airline Center."
The front desk staff was very gracious from our front desk greeting with our late night arrival to our late check out on Sunday. We were so impressed and thankful for the hotel shuttle which accommodated our time to travel back and forth to and from the American Airline Center several times. Summer in Dallas can have some very hot weather! One of our […] favorite things was that fresh ice cold lemon water and snack treats were available on departure from and arrival back to the hotel in the lobby. Read moreGenuine Expedia guest review
It was very nice. Enjoyed my stay, but hotel charged a $25. incidentals fee/daily. If there are no charges on the room, then the fee is refunded. This was not disclosed at the time of the booking. It wasn't a problem for me, but it could have been for others. If people charge to their room, shouldn't there be a credit card on file at front desk upon […] check -in. Read moreGenuine Hotels.com guest review
The hotel is nice. My daughter and I enjoyed our stay, however the front desk representative named Leona is not very courteous.Genuine Hotels.com guest review
The hotel was better than I had expected! Great place to stay for a great rate. Only downside is breakfast is a little priceyGenuine Hotels.com guest review
"Disappointed expected more from hilton hotels"
Hot water wasnt always available. The carpet smelled. The card didnt work from at 3 occations outdated carpet bed seemed old. Wasnt comfortable. Sheets werent crispy like when they are cleaned properly and werent fresh. Receptionist didnt know how to resolve my discomfort.Genuine Expedia guest review
The room key wasn't working we went downs stairs 4 times, the security guard was kinda rude. They had to give us another room because no one could open the door (it was 2am). In the morning around 10am (sunday) the Engineer finally open the door.Genuine Expedia guest review
"Beautiful little hotel, easy to get to everywhere"
We had a most enjoyable stay at this lovely hotel. The only snafu was we signed up for a room with two queen beds in it and they did not have this model available, so my husband had to sleep on a pullout sofa bed that was not comfortable. Otherwise the staff is excellent and very helpful and friendly; they have a van to take you around in a five mile […] radius; their air conditioners are fantastic. There is a business center with great computers and printers in it. We'd stay here again without hesitation. Read moreGenuine Hotels.com guest review
"Great customer service"
We stayed for 5 days and everything was a pleasure. The guy at the front desk was wonderful!! We were close to everything. The hotel was clean.Genuine Hotels.com guest review
Great stay at the Hilton Garden Inn Dallas Market Center!! The hotel staff was very helpful whenever I needed anything. The complimentary shuttle(within 5 miles) was a great addition to my stay. The hotel is close to both downtown Dallas and Love Field.Genuine Hotels.com guest review
Hotel was great. I've stayed in many hotels throughout the last 20yrs and this is everything you need. It's not the Ritz Carlton or anything let that but if you need a place to stay it were you need to make a reservation on hotels.com.Genuine Hotels.com guest review
"Hotel was Great!"
Everything was super awesome! I would definately stay here again. The rooms were very clean and the showers are perfect.Genuine Hotels.com guest review
The hotel was housing a large number of volleyball players. Thank goodness they did not keep me up. I did notice that it took the staff awhile to pick up food left outside the rooms. Also, the trash cans next to the coffee and other items were always left open and full--no one cleaning up the dining area.Genuine Hotels.com guest review
"Would stay again"
Hotel was pretty good. Had booked a two queen room, when we checked in that room was not available...but they gave us free breakfast and a king room with pullout sleeper. Hotel was fine, I'd stay there again, close to the American Airlines Stadium and the hotel will shuttle you there for free.Genuine Expedia guest review
I had to call service desk to have bathroom paper delivered to room. i had just received room and when I went to use restroom, discovered one roll empty and the other with about three feet of paper. Besides this , the room and staff were excellantGenuine Hotels.com guest review
"Very, very nice...exceptional"
Our entire experience was excellent. The bed, duvet and pillows were so comfy. I meant to ask if I could buy a pillow, but I forgot! I appreciate that the duvet was freshly laundered. I started to remove it, but then I read that clean ones are put on the bed when room is readied for the next guest. That really impressed me. The hotel staff was exceptional, […] very helpful. I appreciate the location of the elevator. It doesn't make a difference which of the four entrances of the building you park near because the elevators are centrally located. Very nice design. The location was perfect. We attended events at the Rosewood Mansion at Turtle Creek and Old Warsaw Restaurant. Also, hotel is close to Blushington's for make-up application and Blow Out to have hair styled. We also went to the fantastic Dallas Aquarium. All of these were a short distance away. Maybe 15 or so minutes away is PF Chang's Restaurant at the North Park Center Mall and the Triple story/ double decker Walmart/Sam's. The Walmart has an escalator build just for escalator modified carts. We had a very blessed experience at the Dallas Hilton Garden ...Stemmons Freeway I do have one recommendation: apply something to tub so it is not as slick and a handrail to make getting down into tub for a bubble bath a bit safer :) Read moreGenuine Hotels.com guest review
Lovely staff, room was cleaned to perfection!! Offered to help with our luggage. Wouldn't complain about one thing!Genuine Expedia guest review
"Adjoining Room Request was totally ignored....."
I was very disappointed with the staff. When I made my reservation for 2 rooms I noted to please place the rooms so they were adjoining. I made 2 phone calls ahead of checking in to again bring it to their attention before room assigning began, stopped by the hotel at 9:15am to try to check in (which I knew was to early) was hoping to leave my luggage […] and again remind them of the adjoining room request. Was not able to leave my luggage and was told I could not check in until 3pm and they would do their best to accommodate the adjoining rooms. Since rooms were not assigned yet I do not understand why this simple request was so hard to do. Two of the others in the rooms tried to check in around 12:30pm again reminding them of the room request but were able to leave their luggage. When we all returned that evening to get room keys and finish checking in we were not given adjoining rooms and the desk agent vocalized that we were at least on the same floor and vocalized our last names with the room numbers we were assigned to. OUTLOUD in a crowded lobby. We were again not happy, spoke to the manager the next morning. He offered a free dinner on them. Dinner offer doesn't fix those kind of mistakes. What if we would have been a family of 4 with small children and no adjoining rooms? Just not a very accommodating hotel. Will not stay there again. Read moreGenuine Hotels.com guest review
"very clean, but service could have been better"
The room and overall hotel was clean, that to me, is most important. When we first arrived, the woman working behind the desk wouldn't even look at me and my friend when checking in. This immediately made me form negative ideas about the hotel. Our room was always cold. When we first got in the room, the thermostat was set to 65 degrees. It was about […] 95 outside, but the room was pretty unbearable so we turned on the heater :) We were able to keep the a/c off the entire weekend (duration of our stay) and we were comfortable. We weren't in the room much however. I loved the complimentary shampoo, conditioner, and lotion because it was Rainkissed Leaves by Bath and Body Works, one of my favorites. The shower had strong water pressure and got very hot. We were so sore from walking and ice skating, we decided to try out the jacuzzi. The jacuzzi was not warm. We informed the front desk, they said they would get someone to fix it, but no one ever came. We told the front desk again... still no one. We waited in the swimming pool, which was not warm either, for a little over an hour for someone. My friends and I wanted to go to nightclubs downtown, the hotel was only five minutes (traffic included) from the farthest club we went to downtown. I would recommend this hotel if you want to be close to downtown, without the downtown prices. Read moreGenuine Hotels.com guest review
"business trip June 2013"
Good location. Breakfast expensive. Room was not cleaned by 3 pm after first night stay. Very slow service in restaurant.Genuine Hotels.com guest review
"Nice hotel to downtown Dallas"
My daughter and I actually had a good experience at the hotel. The location was great. The rooms were clean. The beds were comfortable. I enjoyed being able to sit at the desk and do homework. The front desk staff was efficient and friendly. It is only a buffet breakfast for one price although they will prepare a hot meal any way you like, but it would […] have been great if we could just been charged for what we ate 1-2 items each instead of being charged the buffet price. Read moreGenuine Expedia guest review
"Very nice staff and hotel!"
Enjoyed my stay! Convenient! Very nice staff and hotel!Genuine Expedia guest review
Great Hotel, easy access the Dallas and surrounding areas. Great service. Free WiFiGenuine Hotels.com guest review
"Exactly what we needed"
Needed a comfortable, no-frills, no-hassle home base and that's exactly what we got.Genuine Hotels.com guest review
"Nice hotel in the city"
Overall a nice experience on par with what you expect from a Hilton. Nothing negative.Genuine Expedia guest review
"Loved it. One of my favorites in Dallas."
I've stayed in lots and lots of hotels in Dallas. This was one of my favorites. Even just walking up to the building, it was impressive. The lobby is amazing. It actually is open all the way up -- 8 stories high. They have cookies and drinks waiting for you as you walk up to the desk, right past the restaurant (also in the lobby). Nice check-in. The […] room is a little dated, but very spacious and well equipped. Location is great too. I would definitely stay again. Read moreGenuine Expedia guest review
"breakfast not included."
I was not aware that they charge for breakfast so after i left they charged my card for $25 ... I ate a plate of potatoes and took a tiny box of frosted flakes. not happy.Genuine Hotels.com guest review
"Close and Comfortable"
The hotel was easy to find. It is not near a lot of stores and their snacks and breakfast were pricey. The room offered a fridge and a microwave. I thought the rooms could have been nicer but the rest of he hotel is great. They offer name brand toiletries which was another perk.Genuine Hotels.com guest review
"Great stay at good price"
Everything was clean and well stocked. Their were plenty of towels and the shower had sufficient pressure. Beds were clean. The only thing I found fault with was the ice machine was not working on my floor at the time of my stay.Genuine Expedia guest review
"Good but not Great"
Hotel was clean and staff was friendly. A few things about the room needed attention. The Bathroom door handle pulled off when I attempted to open the door from the inside. Luckily I was able to slide it back on and get out of the bathroom. Some of the plaster on the wall was in need of repair. Decor was a tad out of date.Genuine Expedia guest review
"Oh pooh theres no toilet paper :("
First time staying in this hotel, and my last. The toiletries were not supplied enough. Sat down to find toilet paper empty. Towels were not enough for 4 people a day no Kleenex. Tea and coffee accommodations were not renewed everyday. Shampoo was not placed out everyday. The door card key was not working properly. The door to exit the building was […] locked by staff and had to go around the entire hotel to get to my car that was parked in the back parking lot. Outlet had something broken in it so only one outlet worked could not plug in my computer. Sheets were not changed everyday because there was a faint red stain on the sheet in my bed and it was there for the 4 day stay. For the money I payed $130.00 a night this is unacceptable service. Hilton is a name that was in good standing with me,until now. Read moreGenuine Expedia guest review
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