Great location, good service, very very uncomfortable beds. :(Genuine Hotels.com guest review
Costumer service awfull,,,,,and 26 Dls for parking,,after paying more than 200 a day insane,,,,and for that kind of service ,,,,first and last stay at this hotel.rGenuine Hotels.com guest review
"Two minute to the Alamo"
Great location ! About a two minute to the Alamo and about ten minutes to the Riverwalk. The breakfast was great, many choices to eat, but very crowded, it was hard to get a table. The room was very clean. I love the 2 bedroom, 2 bath option. We were on the 4th floor and could hear some street traffic but had no problems falling asleep. I definitely […] would stay here again. Read moreGenuine Hotels.com guest review
Love it all. No problem with nothing convent area downtownGenuine Expedia guest review
This hotel has a great location for any activities downtown on the Riverwalk. We walked everywhere we went.Genuine Expedia guest review
Awesome hotel! Will definitely be staying here again!Genuine Hotels.com guest review
We enjoyed our three nice stay. Our two bedroom suite was comfortable. It felt like a home away from home.Genuine Expedia guest review
"It was great"
Great staff and in a prefect spot...walking distance to everythingGenuine Expedia guest review
"Alamo just down the street"
Great place and great locationGenuine Hotels.com guest review
We really enjoyed our stay at the hotel. We were amazed at how helpful and cordial the check-in went and how helpful the lady was. She told us how to do several things in the area-amazing.Genuine Expedia guest review
I'm making this my new favorite place to stay in San Antonio. Close to everything you want to do( riverwalk, Alamo, downtown) Great rooms, love having a full kitchen it fix some meals, great breakfast. Ok now the only bad things are parking is $24 not the cheapest. Smaller pool area, but at least it has one, and no bar inside the hotel, but your so […] close to the river walk it doesn't matter. Read moreGenuine Hotels.com guest review
"A perfect place to stay. Close to evrything"
Was very impressed with the Hotel. Staff was great. located right in the heart of all sight seeing location. Just felt that parking to be a bit more expensive.Genuine Hotels.com guest review
"Nice hotel, I really enjoy my stay."
Clean, comfortable hotel, great location, good service. It was crowded as I expected because was a holiday weekend. The room had a convenient kitchen with all what you need. We didn't use it very much but if you have left over from dinner or if you want to prepare some food you can do that (stove, big refrigerator, pot and pan, microwave, mini diswasher). Although […] was crowded, there was enough food for breakfast. The only thin, you have to pay separately the parking, but you can park in the church's parking with a flat rate 10$/day instead of 25$/day. Read moreGenuine Expedia guest review
"Nice & clean hotel near the Riverwalk (San Antonio"
This is an excellent rate hotel where the staff is amiable , helpful and friendly. The food is fabulous and most important of all the rooms and toilet are very clean. Thanks a lot.Genuine Expedia guest review
"Great place to stay"
Great hotel. Walking distance to the Alamo and river walk love it.Genuine Hotels.com guest review
"Wonderful place to stay"
Room was clean, staff was friendly, pool was clean, breakfast was delicious, walking distance from riverwalk. Two thumbs up all the way around. We truly enjoyed our stay.Genuine Hotels.com guest review
Nice suites. The sitting room was comfortable and the kitchenette was useful.Genuine Expedia guest review
Great room!! Ideal for families. Breakfast was excellent and staff always friendly. Hotel is located one block away from the Alamo !!!!Genuine Hotels.com guest review
The staff was very nice and helpful. They did whatever they could to accommodate us. Overall I would stay againGenuine Hotels.com guest review
"Super Clean and good breakfast!"
Room was very clean and smelled clean. Not musty or old like most hotels. Good location and staff super friendly and helpful!! Really good breakfast and well stocked. Perfect for the price!Genuine Expedia guest review
The Hotel was very nice, the room was great with the kitchenette. I would not recommend this hotel if you are looking for a nice pool though. The pool is way too small and was cloudy. The parking is a joke, we paid $24 a night to park at the hotel and the first night the lot was full which was very inconvenient. Great location though within a block […] of the Alamo. Read moreGenuine Hotels.com guest review
"Clean hotel, friendly staff"
5 min walk from the mall, Alamo and the Riverwalk. LOVE the kitchenette. Clean and fun. They had a pool but it was small for the size if the hotel. A bit too crowded for kids. The breakfast was awesome with choices for all appetites.Genuine Expedia guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Kelli: Thank you for staying with us and for posting this review. We certainly appriciate you taking the time. Glad you enjoyed your stay and please come back soon. Dusty Smith
Very nice hotel in a great location. Within walking distance of the Alamo and River Walk. Breakfast was good, but very crowded at times. The pool is also small given the size of the hotel. However, it was all nice and well maintained.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Rob: Thank you for this kind review and for staying with us at the Residence Inn Alamo Plaza. . Please come back andd stay with us again. A tip for travelers as we can get busy for our complementary breakfast is the use of the pool tables weather permitting as well as we normally put up a couple of large tables at the top of the staircase for sold out weeends. Timing is also key as a late rush is inevitable. Again, thank you so much! Dusty Smith
My stay was excellent and the staff was extremely warm and friendly especially Marissa. We spoke daily about the Spurs and she was more than courteous to me and my daughter. Would go back in a heartbeat. I went to see Game 5 of the NBA Championship.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Mr. C: Thank you for staying with us and for taking the time to write an online review. I also thank you for pointing out Marissa. She will be recognized publicly for getting her name mentioned. Please come back soon... and of course.... Go Spurs Go! Dusty Smith
We were very pleased with the location and convenience of this hotel. The rooms were comfortable and spacious. The hotel staff was able to accommodate our elderly grandfather in a handicap accessible room which made his stay more comfortable. Very close to the Alamo and the interstate.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Burlesds: Thank you for the 5 star review. We certainly appreciate you staying with us and for taking the time to complete an online review. Great to hear that we were able to take care of your Grandfather. Please come back soon and visit more attractions in the Alamo City! Dusty Smith
"Great hotel close to the Alamo"
This was actually my second stay at this hotel and I'm sure I will stay here whenever I come to San Antonio. Its close to the Alamo, the Riverwalk, La Vilita, etc. We were able to walk to everything we wanted to do. The staff was awesome and the room was quiet, clean and had a great view of the city. I couldnt have asked for anything more.Genuine Expedia guest review
My children n I had a great time staying in your hotel...we felt just at home and it was a family oriented hotel. The staff was Excellent!!!Genuine Hotels.com guest review
"San Antonio anniversary trip"
Pleasant experience. Hotel unable to present itemized bill of transactions to my credit card. Pool was very small.Genuine Expedia guest review
Just a short visit to San Antonio, but accommodations added to the enjoyment of the visit. Easy access to highway 37, close to Riverwalk and other attractions Downtown. Arrived early, but was able to park car & check in.Genuine Expedia guest review
"Nice hotel, good location. Rooms were cleaned"
The hotel is at walking distance to The Alamo and Riverwalk. Rooms are big and cleanGenuine Expedia guest review
I had out of town family coming in for a reunion so I booked this hotel knowing and liking the Marriott Residence chain. BY FAR this is the best Residence Inn I've experienced. Everything appeared to be brand new (even though it's a few years old) so it is well kept. The best part of the stay was the staff! Everyone was so friendly and helpful. While […] the hotel itself is a few blocks away from the River Walk and "not on the beaten path", I will absolutely use this hotel in the future. Read moreGenuine Hotels.com guest review
"Use the valet!"
Parking in San Antonio is always a challenge so we were happy to find we could self park at this hotel's garage. Big mistake! We have a very small car but unless you are in a smart car or Mini, use the valet instead. The price is the same either way and it will save you from trying to make the super tight turns and hitting the concrete dividers and […] curbs because the valet lot is on the bottom floor where there's plenty of room. Otherwise the hotel is great. Our room had a mini kitchen with stove, fridge, even dishwasher. Just a couple of blocks to the Alamo and Rivercenter Mall. Easy walking distance to all the restaurants on the river. Free breakfast - always a plus. Read moreGenuine Hotels.com guest review
"Great Location, Very close to Alamo and Riverwalk"
Overall the hotel was nice. We had two small issues but they were taken care of withing minutes, the iron had some stuff on it so we got it replaced and the coffee maker didn't work but they took care of it very fast. The Alamo and Riverwalk are down the street so all the entertainment is very close. The breakfast was really good. There's a night club […] across the street and you can hear the music but it didn't really bother us at all. I would stay hear again. Read moreGenuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Mark: Thank you for the kind review and for staying with us at the Residence Inn Alamo plaza. Sorry to hear that there were some defects with your room but happy to hear that we responded approprately. Please come back and see us soon. Dusty Smith
"Perfect Family Suite"
We had a great time! Right across from the Alamo. We were there during Fiesta and they had free snacks/drinks during the week-nice surprise. Very helpful staff. We lost an important stuffed animal during our stay and the housekeeping staff was EXTREMELY helpful in finding and returning it! We had a room with 2 queens and a pull-out as well as a kitchen. […] Perfect for our family of 4, everyone had there own space and we could make simple dinners in the microwave. Will definitely stay again! Read moreGenuine Hotels.com guest review
"A wonderful place to stay."
The staff were all friendly and efficient. All staff say hello when they see you. We had a great suite with a full kitchen on the 9th floor with good views. The breakfast was very good with eggs,waffles, potatoes ,cereal,bagels and muffins. Staff readily gave directions and maps.Genuine Expedia guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Loren Thank you for staying with us and for posting your review on Expedia.com. Glad to see that the staff was attentive and you enjoyed our breakfast offerings. Please come back and see us soon. Thank you again! Dusty Smith
"close to Alamo Dome"
Very nice. Parking garage was a little hard to get around in. Would stay here again for sure.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Marvin: Thank you for posting this 5 star review on Hotels.com. We certainly appreciate you choosing our hotel from all of the options in San Antonio. Thanks also for pointing out our location in reference to the Alamo Dome. The downtown area is certainly a walking city as parking always seems to be at a premium and normally at some cost. Our valet and self parking options are at the same price. Please come back and visit us soon. Sincerely, Dusty Smith
"Nice hotel but beware of parking"
The hotel itself is excellent, but if you drive be prepared to pay $25 for parking.Genuine Expedia guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Thank you for staying with us and for posting this review on Expedia.com. Parking in most urban areas does come at a cost and our charges are at the low end of the spectrum for hotel parking with 24 hour in and out rights. You make a great point and all guests should be made aware. Thanks again and please come back soon. Dusty Smith
This is a very nice place. Everyone was friendly and courteous. Service was great and fast. The whole place is clean and comfy. Location is easy to get to and within walking distance to whatever you want. Good place.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Aaron: Thank you for posting your review on Hotels.com. I will share your positive review with our staff. It is great to hear when things go right and a learning experience to make us better if things don’t go so right. Please come back and see us soon. Again, my thanks! Dusty Smith
I can't begin to say enough about the hotel. The location was 2 blocks to Alamo and few minute walk to Riverwalk. The staff was very friendly and helpful in any of your needs. The room was very spacious and having a little kithen with a fridge and microwave,stove and eveything you would need to cook. My only gripe would be that the queen bed was small […] and not to comfortable, but that was not a back breaker. I would recommend the hotel to anyone visiting the Riverwalk. The free breakfast was very good with a lot of things to choose from to start your day. Pool and spa were small but it has one. Hotel was very clean. 5 stars all the way around. Would stay again. Read moreGenuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Rob: Thank you for this kind 5 star review. Your review really resonates with me as you really captured most everything both good and bad. Your statement that the hotel pool is small but there is so spot on. Many urban hotels have either no pool or ones that are even smaller than ours. Until a few years ago, there were probably only a handful of Residence Inn hotels with queen beds and very few with more than one queen bed in the room (most do have sofa sleepers, which are not known for comfort). If you do ever face a bed that does not suit your comfort, please let the staff know. We do have bed boards to provide more support as well as pillow top mattress pads that can make a bed softer. Again, spot on review. Thank you for staying with us and please come back soon. Sincerely, Dusty Smith
At check in I was every disappointed with the room I was given. The next day after speaking with the manager every thing was made right, and they went above and beyond what their titles called for to make my birthday weekend speacial.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza I apologize that we failed to meet your expectations on check in but so glad that the staff did recover. I hope that you had a very happy birthday. Thanks for the review and thank you for staying with us at the Residence Inn Alamo Plaza. Sincerely, Dusty Smith
Was so easy to get to the alamo and river walk loved it!Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Brian: Thank you for staying at the hotel and glad to hear that you loved your visit to San Antonio. Please come back soon. Sincerely, Dusty Smith
high quality of serviceGenuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Thank you so much for this 5 star review and the comment of a high quality of service. Great service is certainly our goal and if we made you believe it, success! Thanks again! Dusty Smith
"Great Stay! Great Price!"
Staff was welcoming and friendly, rooms and breakfast were great!Genuine Expedia guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Laura: Thank you so much for the review and for staying with us at the Residence inn Alamo Plaza. Please come back soon! Dusty Smith
Overall stay was nice. Staff was friendly and breakfast was good. We were short towels. Only enough for 3 people when we'd booked a stay for 4. Got new towels delivered to room within a few minutes of our request. Bathroom had a few stains from previous guests on wall near sink. Distance to Alamo just a couple of hundred yards. Very convenient. Parking […] was twenty-four bucks! Read moreGenuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Shwanstein: Thank you for staying with us at the Residence Inn Alamo Plaza and thank you for posting your comments on line. I apologize for the missing of the number of guests in the room and then adjusting the towel count. I will work with the staff on preblocking rooms and getting those put in as requests. I trust that the parking charge was not a surprise and this was posted prominently on the site that you booked your reservation. Charging for parking in urban areas are more the norm than the exception. We have to secure extra parking and that does come at a cost. Thank you again for the review. Sincerely, Dusty Smith
stayed for a business trip and loved every minute of itGenuine Expedia guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Kent! Thanks so much for the 5 star review. Please come back and visit us soon and often! Dusty Smith
"Perfect location! Walking distance to everything!"
We visited San Antonio for five days and we very pleased with the hotel. The room had lots of space, a full kitchen, and a great view. We would come back for sure!Genuine Expedia guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Thank you so much for taking the time to review us! We are so happy that you were pleased with your stay and look forward to having you with us again soon!
Honestly this was the best hotel I have ever visited! Everything from the setup of the room to the location to the breakfast was excellent! The room was comfortable-even our pullout couch bed. Our room had a full kitchen, table, desk, cabinets, etc. The room was comfortable, clean, and stylish. The location was fantastic- five minute walk to the Alamo, […] 10 minutes to the mall and Riverwalk area. The workout room was clean and up to date- organized free weights and multiple cardio machines with individual screeens. The breakfast was plentiful-sausage, texas-shaped waffles, juices, etc. We will definitely visit this hotel again in the future! Read moreGenuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Thank you so much for giving us this great review. We are so glad that you were pleased with your stay. Thank you for your loyalty to Marriott and we look forward to hosting you again soon!
"closed to River Walk"
it was nice and peacefulGenuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Thank you for your kind words. We appreciate the review and look forward to having you with us again soon!
"nice hotel expensive parking"
I was there only one night. It was comfortable.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Thank you so much for the kind review. We enjoyed having you with us and look forward to hosting you again soon.
"Great place to stay!"
The hotel was great. Breakfast was amazing everyday that we were there. The hotel staff was friendly and helpful. The only negatives were that it is a little bit of a walk to the Riverwalk but not horrible, and there is a club next door that you could hear the music into the night. We enjoyed our stay and will visit again.Genuine Hotels.com guest review
Response by Residence Inn By Marriott San Antonio Alamo Plaza Dear Shreesa: Thank you for staying with us and for this kind review. Great to hear that you enjoyed your stay with us. My apologies for the club next door. I will share you r comments with them. We all normally try to be good neighbors and with a call from us they will normally turn the music down. Again, a nights sleep is our basic promise. I apologize for that inconvenience. Please come again, and let's get you on the other side of the building. Sincerely, Dusty Smith
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