We were turned away from the hotel at 11pm in the night, as the hotel did not have any rooms available in spite of us having a confirmation from hotels.comGenuine Hotels.com guest review
"Good hotel, great for the price"
This hotel has just finished a makeover and the rooms have a clean, modern feel. The multitude of outlets and lighting options are great, but they also did a nice job maximizing the seating in the small rooms. My complaints are the small doorways into the bathrooms (old hotel) and the restaurant food was below average (but there's an In-n-Out just down […] the road). Also, the fitness center has no weights, just cardio machines. But a great location, clean rooms, and great value mean I would stay here again. Read moreGenuine Hotels.com guest review
Hotel was very nice and the employees were great to work with.Genuine Expedia guest review
"Close to campus and restaurants"
Room too close to elevators and hotel guests were loud all nightGenuine Expedia guest review
The rooms were very clean and the service was exceptional. Every staff member I encountered was very nice and extremely helpful. Especially FranciscoGenuine Hotels.com guest review
"Not to bad"
To begain with the pool was closed then the manger offered us a pass to a fitness center , where there was no pool. Then the manger offered a free night for another time and didn't follow thought with it . Bad all around .Genuine Hotels.com guest review
Reasonably priced hotel and good location. Nice lobby.Genuine Expedia guest review
It was stressful. I stay here all the time, but had a terrible time checking in. The hotels.com confirmation number was useless, it does not appear in their system. It took 10 minutes and 3 desk clerks to find my reservation. So, I hesitate to use hotels.com in the future. They were very nice the entire time though, and gave me free breakfast coupons […] for the entire weekend for my trouble. Air conditioner either gale force or off. Hard to get room comfortable for sleeping. Overall, I would stay again because of location and friendliness of staff. They did really try to help, but the Holiday Inn systems and furnishings make it difficult for them. Read moreGenuine Hotels.com guest review
"Great hotel and great location!"
Great experience! Would definitely book a room there the next time i am in dallasGenuine Expedia guest review
We were surprised it was a HI. Very nice.Genuine Hotels.com guest review
Location was close to our point of interest which is why we chose it to begin with. Hotel staff was very nice. Breakfast buffet was excellent. The only problem: we were on the 1st floor and there was a hotel bar. There were people partying ALL night. They were up and down the hallway until about 4am. I don't know if it's like that every Saturday night […] or if it was that way because it was graduation weekend and the hotel is across from SMU or what. But we did have trouble sleeping. Read moreGenuine Expedia guest review
It's just a bummer we had to walk through the nasty humid pool room every time we came in from the parking lot. It was pretty gross. Otherwise everything was great.Genuine Expedia guest review
The hotel was fine- however the bathrooms are very small- if you have a family, it was difficult as there could be only 1 person in there at time, no counter space. Also i had to adjust the A/C a couple of times as the room wasn't very coolGenuine Hotels.com guest review
"we enjoyed our stay"
We came in late after a wedding and we greeted and taken care of as normal. We enjoyed the complimentary Bath & Body works products in the room. I do wish I was able to pick between a regular and handicapped room.Genuine Hotels.com guest review
"Rooms are average, hope you don't need a window."
Location is great, rooms average, no microwave available in room as stated, had to move to 3 different rooms go get an actual window. Every room looked like a jail cell with no light. Kitchen pluming went out while there, which meant room service was limited to salad and sandwich. Rooms are quickly cleaned and not very thoroughly. Often old ice bucket […] water not cleaned out and surfaces not wiped down, I think this hotel was way overpriced for a very average stay. Read moreGenuine Expedia guest review
I stayed at the Lumen for $100 more the last time I visited, and this hotel wasn't that much different in comfort, cleanliness and amenities.Genuine Hotels.com guest review
Location is A+ for SMU, Bush library, and Highland Park area. This is a first class hotel and we will be back. Only problem our room's AC was not working correctly. When we moved in the room temperature was set at 74, we like to sleep in the cold so I set temp to 66. In the middle of the night the AC froze up and the temp went to 75. Most likely low […] freon, these things happen. They were in the process of updating the hotel at the time.Yes we will be back but I will check the AC. Read moreGenuine Expedia guest review
"close to bush library"
easy check in. Shuttle drop us off and picked upwhenwe were ready. stafe was very helpful. Would stsy there again.Genuine Expedia guest review
"Just Beautiful and Right Near the Bush Library!"
We were very very pleased with our accommodations at this hotel. It was clean, quiet, and comfortable. The food was very good and the atmosphere was great. The only downside of the hotel would be if you wanted a hot tub near the pool or if you wanted an outdoor pool with plenty of outdoor seating. Their pool is an indoor pool and there are only a few […] chairs outside. The beds were very comforable--they even had decorative bands telling you if the pillows were firm or soft. The bathroom was a double vanity with one sink and the water pressure was good. You will pay for breakfast and coffee is extra. We had a great time and realized we COULD have walked from the hotel to the George W. Bush Library! I would definitely recommende this hotel to friends! Read moreGenuine Expedia guest review
"Very convenient and at a fair price"
We had room key issues with 2 of the 2 rooms that we had booked but the Front Desk was very quick to resolve the issue as was their engineering team. Will stay here again.Genuine Hotels.com guest review
"Close to George W. Bush Museum"
Check in was smooth and room was clean and comfortable. Very easy walk to George W. Bush Museum which saved having to find parking at the museum. Only marked down because of difficulty with room lock which was immediately taken care of by staff.Genuine Hotels.com guest review
Very nice stay including a shuttle that took us where we wanted to go for dinnerGenuine Hotels.com guest review
"Next to SMU"
The hotel is nice, however internet did not work had to do a room move and in second room, AC did not work - very old hotel made to look newGenuine Hotels.com guest review
"Not in the best interests of their guest"
No icebox or microwave and you have to pay for breakfast. Not cool when everyone is struggling to get by and get the best bank for their buck.Genuine Expedia guest review
It was bomb... The only sucky part was that they make you pay for bfastGenuine Hotels.com guest review
I booked the hotel based on the photos and previous ratings. Either the guests were unfamiliar with what a hotel should be, or the hotel has just deteriorated. There something disgusting on the panels above the bed and the bathroom was minuscule. The shower didn't drain either. I don't think I will be staying there again.Genuine Hotels.com guest review
Room was not clean. Went sight seeing early in the morning, returned late that evening and room was never cleaned. Requested clean towels, hours later had to go to front desk to receive a few. Make sure to request necessity like tissue and soap, otherwise you will only have a used bar of soap or a couple of sheets of tissue. We will never stay at that […] site again. Read moreGenuine Hotels.com guest review
Service was very pleasant and room was very clean. Had to go to service desk as there were no snack machines on any floor. Booked here because of indoor pool. Unfortunately pool was supposed to be heated but was cold. Otherwise would recommend to others.Genuine Hotels.com guest review
"Ahh... Just right!!! By Goldie Locks"
We were very happy while there. :) The hotel decor was inviting and relaxed. Our room was the king exec. ....loved the set up of it. Very comfy bed!!!! We did have a few times with no answer @ the front desk but when we reached them our requests were granted kindly & quickly. We felt it was a great value... I'm packing my bags and moving in!Genuine Hotels.com guest review
"Great location on expressway for downtown."
We stayed here for a cheer competition. It's near the DART train and bus station that takes you anywhere in downtown. Very nice room and facilities. Friendly staff.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Thanks for the awesome review and we look forward to having you stay with us again soon. TIll then, Cheers, Ryan
Lots of restaurants near. Limited gym and no hot tub. No breakfast included, but they do have a restaurant in lobby.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Jason, Thanks for taking the time to review us! Your review has been noted and we look forward to having you back soon. Cheers, Ryan
"Great accommodations for the price"
My partner and I stayed here for one night after we attended a Dallas Stars game. I don't think luxury when I hear Holiday Inn, we specifically stayed here because of location and price. I was shocked when I walked in the door. Gorgeous, temping and beautiful bar area, etc. The room was small, but well equipped and we didn't end up spending much time […] in it. It was clean, beautiful, in a safe location, conveniently located to restaurants, bars, and American Airlines Center. I did not end up going to their bar or having any of their in-house food but I would have if it had been a longer trip. Overall, 5/5 and I would both recommend to others and stay again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Maggie, What a great review to read! We love it when people love the hotel and we are proud to be a part of what makes Dallas awesome. We hope to see you again soon - till then, All our best, Ryan
"Convenient location, free parking, reasonable cost"
I spent two nights while in Dallas for a workshop. It was very quiet in my room and the hall, the bed was comfortable. Once I found the thermostat, I managed the change from 80 degree Friday to 25 degree Sunday with no problem.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Nicely done! The thermostat is key. Thanks for the review and we look forward t having you back soon. Cheers, Ryan
"This was a visit to see family."
Perfect location. They neglected to provide large towels on day 4.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Thanks for taking the time to review your stay with us - next time we'll get the towel thing right. Cheers. ~Ryan
"Great Stay for the Price"
The location is great with easy access to the Dart Station and local shops. Our room was clean and cleaned the next day. Quite a few places only clean once and just bring you towels if you request it. They have a nice all hours snack shop which was nice and an indoor pool. I would definitely stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hey TinaH, Thanks for dropping us a line and reviewing your stay with us! We're so happy you found everything to your liking and hope to see you again soon. Cheers, Ryan
"Location, location, location!!"
This hotel is the perfect place to stay for a weekend shopping getaway. It is less than 5 minutes from Northpark Mall and within walking distance from Mockingbird Station. The hotel decor was really swanky. This Holiday Inn has definitely stepped it up a notch. The beds were super comfy. I will be staying here again the next time I am in Dallas.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Allison, Thank you for taking time to share your experience with us - we're so happy you took advantage of our location and look forward to serving you again soon. Best, Ryan
"Holiday Inn Park Cities"
The front desk ladies (Renee and Scarlet were fantastic. Very helpful. The bartender Fransisco was also wonderful.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you on behalf of our awesome staff. We hope to see you soon, Ryan
"Needs more front desk help"
My only complaint: when I checked in (3 PM) there was only one lady working the front desk and she was over worked and it made the process slow. She should not have to be answering the phone in addition to checking people in.otherwise, a nice improvement over the old Radisson at the location.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thanks for noticing the good - and thank you for your patience during one of our busier times. We appreciate the review and the business and look forward to serving you again soon. Cheers, Ryan
"Great Stay at a Great Location"
The Holiday Inn Dallas Central was honestly one of the best hotels I have stayed at in a long time. The inside decor was beautiful, very upscale and well kept same with the room, very clean and super comfortable. We were on the fourth floor right near the elevator and were never bothered by noise. The staff was also very helpful, it was our first trip […] to Dallas so we had a lot of questions, they helped with them all and the shuttle service was a lifesaver. I would definitely recommend this hotel to anyone and plan to stay here again on future trips to Dallas, the location is right near everything! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Melissa, Thanks for taking the time to review your stay with us and we appreciate that you dig the decor and location - it's nice to hear and we welcome you back anytime, Best, Ryan
"Great guess survice!"
Very friendly staff. Accommodating and professional. Front desk helped me out tremendously, and the guy at the shuttle was great too! Some of the rooms are kinda noise, because of the proximity of the highway, but they do have more quiet rooms furder away. And unfortunately the internet connection was very week. Besides that the place is clean and very […] well renovated and the staff is great. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hristian, Thanks for dropping us a line and sharing your experience - we welcome you back anytime and we promise the WiFi will be as strong as our staff is helpful - Best, Ryan
"Great location near SMU and updated."
The first night we didn't get any sleep. The thermostat and fan were broken and abruptly turned on with lots of clanking and a huge roar keeping us up all night. The "Soft" pillow were lumpy. The second night we moved rooms and it was fine--except for the pillows. The front desk was apologetic but I'd hoped they offered us a discount or breakfast voucher […] for the first night's lack of sleep. Read moreGenuine Expedia guest review
The room was very clean and very small. We were surprised to see the curtains open to a view of the indoor pool. Perhaps ok if you have children playing in the pool, but not the case for us. The front desk clerk hurriedly explained location and the hours breakfast was served, making me think that it was included in my stay. So I was quite surprised […] to see a bill for $13.21 for a piece of bacon, hash browns and coffee. Apparently it's included for some but not all. No, I didn't have a coupon for that. Read moreGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Maria, Thank you for taking the time to review your stay with us. Your concerns in regards to the explanation of charges has been noted - we hope to have you back again - Regards, Ryan
"Great Location, Good Value"
We had a very pleasant stay, the room was comfortable, the location convenient to Mockingbird StationGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear VT, Thanks for the review and we look forward to having you back. Cheers, Ryan
"Ballet Stay Wonderful"
My daughter and I visited Dallas to attend the Alonzo King ballet performance which was excellent. Our 6 hour drive was met with a wonderful comfortable room. After a long drive, long day and busy evening at the ballet we were exhausted. I do not ever sleep well in a hotel no matter how exhausted I am, but that night I slept incredible well and so did […] my daughter. The only thing we did not care for was the lighting in the bathroom. It was difficult to see how well your makeup looked. Over all - a wonderful comfortable room. My daughter is a germaphobic and I can guarantee you if she was the least bit uncomfortable you would know. Read moreGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Bessie, We're so happy we got to take you in after the drive, and get you the sleep you deserve after the ballet. What a great review - the culture, the convenience, the cleanliness. We're happy. You are invited back anytime - until then, All our best, Ryan
The room was not what I expected. The walls were smeared with something that looked like post crime scene clean up. The bathroom was small. They only had two out of three elevators working and those two were always filled with maids and maintenence during check out times so it was hard to get an elevator. The heater was noisy. The maid left extra linen […] laying on the dresser by accident. The good is that is was close to the event I was attending at the convention center. It also was close to plenty of good dining choices. I wasn't impressed at all. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you for taking the time to review your stay with us. You liked the location but felt the service and condition of your room were lacking. We can appreciate your notes and take them as an opportunity to improve our service. Regards, Ryan
"Nice Room, Bad AC/Heat"
We had three rooms and the AC/Heating Units did not work correctly in any of the three. Otherwise the remodeled rooms were nice. We lodged complaints with the pleasant staff. I would not stay there again, however, unless I knew they had replaced the units.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Verified Traveler, Thank you for taking the time to write a review of your experience and thank you for bringing our attention to the problems you encountered with the heating. Your review has been forwarded on to our maintenance staff and they are ensuring that every unit is in working order. We hope to see you again and welcome you into the warmth. Best, Ryan
I don't know why this hotel was rated at 3 stars. It was at least four in our book. The bed was comfortable, the room was clean and quiet. The only thing to improve was the front desk seemed understaffed at the times we needed it but the staff was very friendly and professional. No continental breakfast but we were given free coffee early instead of […] making it in the room. I will definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Greg, You're a five in our book! You gave us a great review and pointed out some areas where we can enhance guest experience. That's something we can work with. Thanks for being a part of what makes us better. Cheers, Ryan
"did'nt get what we paid for"
Everything was good except for the manager. I booked a KING bed and paid for it through Hotels.com. When we checked in I was informed they had no Kings available (sold out) even though I paid in advance for one. All they could say was "sorry". The manager did not return my calls. I called Hotels.com and they were nice and gave me a small credit and […] a future travel discount. Be sure you get what you pay for! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Warren, We appreciate you taking the time to review your experience with us. We also appreciate you drawing our attention to areas where we can improve customer experience. Without valuable feedback, both positive and constructive, we wouldn't be able to constantly revise and raise our already elevated standard of service. Thank you again. Ryan
"Convenient. Right in heart of everything"
Staff was very friendly & helpful, above and beyondGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Wilma, We are thrilled you had such a wonderful stay with us. Thanks for the review and keep us in mind next time! Best, Ryan
When checking my bank account I noticed the hotel charged me an additional $50. After I called, they told me it's a deposit for any damages and should be refunded in 3-5 business days. I was very upset because no one told me anything about the charge which caused an overdraft on my account! This is absolutely unacceptable.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Sandra, Thank you for taking the time to review your experience with us. Your feedback helps us locate areas where we can improve. We trust the money was debited back to your account and that you weren't inconvenienced for too long. Your review has been noted and is being shared with the appropriate parties. We appreciate your business and hope to see you in the future, with all our fees explained ahead of time. Regards, Ryan
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