"Great location near SMU and updated."
The first night we didn't get any sleep. The thermostat and fan were broken and abruptly turned on with lots of clanking and a huge roar keeping us up all night. The "Soft" pillow were lumpy. The second night we moved rooms and it was fine--except for the pillows. The front desk was apologetic but I'd hoped they offered us a discount or breakfast voucher […] for the first night's lack of sleep. Read moreGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Thanks for taking the time to review your stay with us and we're glad we got to move you to a quieter room - we're always working to improve our services and your review helps us achieve this goal. Thanks again - Regards, Ryan
The room was very clean and very small. We were surprised to see the curtains open to a view of the indoor pool. Perhaps ok if you have children playing in the pool, but not the case for us. The front desk clerk hurriedly explained location and the hours breakfast was served, making me think that it was included in my stay. So I was quite surprised […] to see a bill for $13.21 for a piece of bacon, hash browns and coffee. Apparently it's included for some but not all. No, I didn't have a coupon for that. Read moreGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Maria, Thank you for taking the time to review your stay with us. Your concerns in regards to the explanation of charges has been noted - we hope to have you back again - Regards, Ryan
"Great Location, Good Value"
We had a very pleasant stay, the room was comfortable, the location convenient to Mockingbird StationGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear VT, Thanks for the review and we look forward to having you back. Cheers, Ryan
"Ballet Stay Wonderful"
My daughter and I visited Dallas to attend the Alonzo King ballet performance which was excellent. Our 6 hour drive was met with a wonderful comfortable room. After a long drive, long day and busy evening at the ballet we were exhausted. I do not ever sleep well in a hotel no matter how exhausted I am, but that night I slept incredible well and so did […] my daughter. The only thing we did not care for was the lighting in the bathroom. It was difficult to see how well your makeup looked. Over all - a wonderful comfortable room. My daughter is a germaphobic and I can guarantee you if she was the least bit uncomfortable you would know. Read moreGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Bessie, We're so happy we got to take you in after the drive, and get you the sleep you deserve after the ballet. What a great review - the culture, the convenience, the cleanliness. We're happy. You are invited back anytime - until then, All our best, Ryan
The room was not what I expected. The walls were smeared with something that looked like post crime scene clean up. The bathroom was small. They only had two out of three elevators working and those two were always filled with maids and maintenence during check out times so it was hard to get an elevator. The heater was noisy. The maid left extra linen […] laying on the dresser by accident. The good is that is was close to the event I was attending at the convention center. It also was close to plenty of good dining choices. I wasn't impressed at all. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you for taking the time to review your stay with us. You liked the location but felt the service and condition of your room were lacking. We can appreciate your notes and take them as an opportunity to improve our service. Regards, Ryan
"Nice Room, Bad AC/Heat"
We had three rooms and the AC/Heating Units did not work correctly in any of the three. Otherwise the remodeled rooms were nice. We lodged complaints with the pleasant staff. I would not stay there again, however, unless I knew they had replaced the units.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Verified Traveler, Thank you for taking the time to write a review of your experience and thank you for bringing our attention to the problems you encountered with the heating. Your review has been forwarded on to our maintenance staff and they are ensuring that every unit is in working order. We hope to see you again and welcome you into the warmth. Best, Ryan
I don't know why this hotel was rated at 3 stars. It was at least four in our book. The bed was comfortable, the room was clean and quiet. The only thing to improve was the front desk seemed understaffed at the times we needed it but the staff was very friendly and professional. No continental breakfast but we were given free coffee early instead of […] making it in the room. I will definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Greg, You're a five in our book! You gave us a great review and pointed out some areas where we can enhance guest experience. That's something we can work with. Thanks for being a part of what makes us better. Cheers, Ryan
"did'nt get what we paid for"
Everything was good except for the manager. I booked a KING bed and paid for it through Hotels.com. When we checked in I was informed they had no Kings available (sold out) even though I paid in advance for one. All they could say was "sorry". The manager did not return my calls. I called Hotels.com and they were nice and gave me a small credit and […] a future travel discount. Be sure you get what you pay for! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Warren, We appreciate you taking the time to review your experience with us. We also appreciate you drawing our attention to areas where we can improve customer experience. Without valuable feedback, both positive and constructive, we wouldn't be able to constantly revise and raise our already elevated standard of service. Thank you again. Ryan
"Convenient. Right in heart of everything"
Staff was very friendly & helpful, above and beyondGenuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Wilma, We are thrilled you had such a wonderful stay with us. Thanks for the review and keep us in mind next time! Best, Ryan
When checking my bank account I noticed the hotel charged me an additional $50. After I called, they told me it's a deposit for any damages and should be refunded in 3-5 business days. I was very upset because no one told me anything about the charge which caused an overdraft on my account! This is absolutely unacceptable.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Sandra, Thank you for taking the time to review your experience with us. Your feedback helps us locate areas where we can improve. We trust the money was debited back to your account and that you weren't inconvenienced for too long. Your review has been noted and is being shared with the appropriate parties. We appreciate your business and hope to see you in the future, with all our fees explained ahead of time. Regards, Ryan
"Hope you aren't in a hurry..."
First let me say, the accommodations at the hotel were great, comfortable and very convenience for our needs. Additionally, the indoor pool was a great distraction and we were allowed to extend our check out for an hour. However, on the morning we were to checkout, only 1 of the 3 elevators were working and the wait both on the floor and the lobby was […] extensive. We tried using the stairs but could only get to the 3rd floor, then had to continue waiting for the single working elevator. Additionally, the service at breakfast was longer than it needed to be; after asking for the bill and waiting for about 5 mins, my family left the restaurant (I waited behind), went upstairs, changed clothes, came back down and started swimming before I received the bill. I actually considered walking out on the tab because of the wait, but it's not my nature. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Verified Traveler, Thank you for writing your review and thank you for your patience. Things can start piling up in this business, but our main focus is always ensuring our guests aren't wasting any of their time. We'd love to have you back and we promise you'll have time to join the family in the pool. Best, Ryan
"Close to Downtown"
Price was excellent for the quality of hotel and location. Rooms and lobby were very clean.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Verified Traveler, We're so happy you had such a great experience during your stay! Keep us in mind for the next one. Ryan
"Good place but so so service"
Location, hotel, room quality all very nice. The people that work there not so much. This was my second week there this month and I was a little disappointed after raving about it the first time. Bar tender/room service guy is probably the best but also a little rude. Front desk doesn't say much not very helpful. The male in the evenings doesn't know […] the wifi password. Worst of all we had an experience with a room service bill where the said my company card of all things declined! Yet I had used it that morning for coffee and again later that afternoon for lunch.... Long story short they called my wife while I was at work and made her drop what she was doing to rush down and pay. When she told them she would stop by on checkout they told her no you need to come down now as rudely as possible. Ridiculous Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Mark, Thank you for taking the time to write about your experience and I can assure you that our staff knows about courtesy and service - your review is important because it highlights areas where we can enhance our level of service and we have taken your words and delivered them to our staff directly. We have taken the appropriate steps to ensure that our staff remains courteous and we'd love to have you back. Best, Ryan
"Lights All Night weekend!"
My stay at this Holiday Inn near SMU was very convenient and a comfortable stay. I was here to attend Lights All Night at the Dallas Convention Center so it was close by. There was great shopping and places to eat near by even within walking distance. When I arrived Friday afternoon check in was a breeze. I was told on the phone that breakfast was only […] for two people (there was 4 of us) but the gentleman was accomadating and gave me a pass to ensure we all got to eat without me even asking. Our room was close to the elevator and on the 2nd floor. I got a really good rate on hotels.com so I can't complain. I only wish I brought my swim suit to enjoy the heated indoor pool. Also my other wish is that the restrooms had a fan of some sort. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Jenny, Glad to hear that everything went great (except the missed opportunity at the pool) - Thank you for taking the time to review your experience with us and we hope we can do it again sometime! Best, Ryan
"One night stay was great"
I was surprised at how nice, clean and friendly this place was given the great price! We were just looking for a quick one night stay...arrived late and left pretty early so we didn't use any facilities. But it was a very nice place....Only area for improvement would be the breakfast...holiday week, but breakfast ended sharply and was pretty expensive […] for the buffet based on what was provided (nothing special, some cold, etc). Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Dear Cavisitor, We're so happy you had such a wonderful time! Your experience at breakfast has been noted. Thank you for taking the time to review. We hope to see you again! Ryan
"Good location in central area"
We stayed at this hotel when it was owned by another company. It has been redone and is now more pleasing. We like the area and are able to see family nearby very conveniently. There are lots of places very close to visit and shop. The rooms are nice but not fancy. It is comfortable with plenty of elevators and a work out room and pool.Genuine Expedia guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Diane, Reviews like yours are why we do what we do here: Connecting families, community, convenience, location, comfort! Thank you for taking the time to share your thoughts and next time you're in town, let's do it again. Best, Ryan
"Great Place to Stay"
Hotel was in the perfect location for shopping, access to expressway to go to downtown Dallas, and good restaurants. Perfect distance from Dallas Arboretum and White Rock Lake area. Very accomodating staff at front desk, cleaning, room service, and bar. Thanks for a great stay!Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Hey Engens, That was awfully nice of you to drop us such a positive review, and we want to thank you for it. Here goes. Thank you. See you next time! Ryan
"Very poor service at check-out"
The service was very poor at check-out.Genuine Hotels.com guest review
"Great hotel was near relatives"
Made very comfortable and enjoyed our stayGenuine Expedia guest review
The hotel was very clean and the staff was extremely friendly! The hotel is located in a great area if you like shopping and fine dining.Genuine Hotels.com guest review
"the general manager is awesome"
stay here. its awesome. the gm isn't afraid to jump in and help. he personally drove us where we needed to go and when everything was locked down due to severe winter weather and ice storm. he jumped and was helping w/ everything from front desk to de-icing windows in the parking lot. he should get gm of the year.Genuine Hotels.com guest review
We loved this hotel it was in a great central location, nicely remodeled & breakfast was delicious! We paid $5 more for the breakfast for 2 when we booked our hotel & it was worth it. We will book this hotel again.Genuine Hotels.com guest review
Thinnest walls of any hotel I've been in...Genuine Hotels.com guest review
"could be better"
Hotel is in great location. I have stayed here several times. Big problem with internet in corner rooms but front desk in complete denial or support. Finally got to change rooms on last trip and no problems. Clean and new but renovation sloppy. Staffing in hotel very slim. Hard to get front desk to answer phone.Genuine Hotels.com guest review
"Perfect location near wonderful shopping!"
My sister and I checked in after midnight after our all-day Black Friday shopping excursion and management couldn't have been more accommodating. They helped us unload our car and even worked with us to get the iPad to connect to their wi-fi, when we weren't able to connect. Extremely comfortable pillows and beds that hit the spot perfectly. This is […] the second year we've stayed here over Black Friday, as it's so convenient to the Outlet Malls in Allen, The Village at Fairview, and North Park Mall. I highly recommend!! Read moreGenuine Expedia guest review
Overall nice hotel and good valueGenuine Hotels.com guest review
Bed was very comfortable. Service very friendly. Paid a little more for breakfast but it could have been a little better even though waitress was very helpfullGenuine Hotels.com guest review
This is one of the good Holiday Inn's. Clean, great staff, easy on and off, well located to everything we needed. Good rooms. We'll stay here again.Genuine Hotels.com guest review
"Great hotel for the price paid"
I've stayed at the Fairmont, and the Adolphus --when they're on sale of course! And this Holiday Inn --although not as luxurious was amazing regarding cleanliness and comfort. They only BUT is that one night I had to get right into the kitchen and yell for somebody to attend me out at the bar 'cause I had +5 minutes waiting and nobody was there to take […] orders... Read moreGenuine Hotels.com guest review
Comfortable and clean. The WiFi reception and speed is VERY slow and annoying at times. Everything else was very good.Genuine Hotels.com guest review
I thought breakfast was included and that's why I booked this hotel. Breakfast was unfortunately not included.Genuine Hotels.com guest review
Everything was good, except the power went out in half the room on the morning we left. Wouldn't have been bad except it was the bathroom. We had to shower in the dark and get ready in the bed area where we could find a plug in that worked. Called down to the desk. they were aware, buy by the time we left it still wasn't working.Genuine Hotels.com guest review
"Close to American Airlines Center in Dallas"
Room was nice except we were on the third floor and our view was the roof of the second floor. It was clean, but a very bad tile job around the toilet (where you could see the old floor underneath) took away from the rest of the room. There was no refrigerator in the room. We did not eat there since we were only there for one night. It's about 4 miles […] from the American Airlines center where we went to a concert. Save yourself a headache and take a cab to AA Center, about $15.00 each way. Read moreGenuine Expedia guest review
"Nice & Conveniently located."
Overall a pleasant experience. We drove up to see a show at The Granada, which is about 1 mile away. The hotel was conveniently located, clean, comfortable, had a pretty good sized TV, nice staff, and plenty of parking. What else can you ask for?Genuine Expedia guest review
Bed was uncomfortable and toilet ran until you jiggled the handleGenuine Expedia guest review
"Great hotel center of the city"
This was a great hotel for the price. I decided last minute to stay overnight, and found this hotel quickly and easily. It was in a good location, and had modern finishings.Genuine Expedia guest review
I book hotels for our staff when they have to travel for work. I don't often hear anything regarding the hotel where they stay, but one of our harder-to-please staff made a point to tell me that his room was very comfortable, so I wanted to share!Genuine Hotels.com guest review
"New franchise big improvement"
The hotel has been updated and vastly improved from two years ago.Genuine Expedia guest review
"Close to SMU"
Convient shuttle service, good breakfast. Nice emplyees.Genuine Expedia guest review
"Great area and customer service"
You can tell customer service is important to them - from the front desk, to the bar tender. They were fantastic. There is everything you could possibly need right near here - gas station, grocery, tons of restaurants and bars, and it's a very easy quick drive into downtown. Everything worked in the fitness room, nice pool and outdoor area, bed and […] pillow comfy - happy girl. The area is way too uppity for me, but everything else was fantastic. Read moreGenuine Hotels.com guest review
"Texas State Fair"
Went to the Texas State Fair. Location was great. Nice and friendly staff. Room was very nice and comfortable. Would stay there again.Genuine Expedia guest review
"Holiday Inn close to SMU"
The hotel was much larger than I expected. Room was very comfortable and clean.Genuine Expedia guest review
"Holiday Inn close to SMU"
The hotel was much larger than I expected. Room was very comfortable and clean.Genuine Expedia guest review
Overall very nice stay. Not sure why there,we're only 4-5 tissues in the box and we kept running out.Genuine Hotels.com guest review
"Trip to Dallas"
Very nice hotel. Worth the money.Genuine Hotels.com guest review
"Comfy and enjoyable!"
Nice updated hotel, clean sleek and comfortable room. We only stayed for one night but had an enjoyable experience.Genuine Hotels.com guest review
"Updated and clean"
Close to a really cool area of town, newly updated and clean but is right off interstate and initially looks sketchy from outside. It was comfortable. Only complaints would be staff dropping ball when I called to give the names of my party checking into 2nd room I booked (took my info, said it was taken care of- then told the rest of my party they […] didnt have a room). It got worked out pretty easy - just a little irritating. Staff didn't leave us new coffee when they cleaned our room which was a bummer the next day. Other than that - good quality. Read moreGenuine Expedia guest review
"Conveniently located to major freeway"
Hotel improvements are a very nice change and hotel personnel were most accommodating. Very nice business center and breakfast in restaurant was excellent. Room was quite comfortable and clean. Only complaint was limited lighting in bathroom - not enough for application of makeup. Its immediate access to Central Expressway makes it easy to get anywhere […] in Dallas. My husband and I plan to stay there again on our next trip. Read moreGenuine Hotels.com guest review
the hotel was clean the people were very good the shuttle service was most appreciated would stay againGenuine Hotels.com guest review
The hotel was wonderful. Especially liked the beautiful crib they brought for our daughter.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )