Very clean, very nice bathroom supplies. A/C is a bit too loud- hard to sleep.Genuine Hotels.com guest review
"This hotel gives Holiday Inn a whole new image."
I don't write many reviews, but this hotel is worthy of one. The lobby is modern and sleek with a full bar. Very clean hotel. You can choose the firmness ( or softness) of your pillows, and mattress was quite comfortable. The people are friendly and very helpful. Location is short walk to shopping, bars, restaurants and right off of freeway. If I had […] any complaints, the bathroom is a little small for 2 people, and no free breakfast- although breakfast is available in the in-house restaurant. Read moreGenuine Hotels.com guest review
"Nice hotel very convenient to Bush Library"
We checked in very late and the staff was very helpful and friendly. The rooms are nice, but a bit small. Overall, we were very pleased with our stay, and you can't beat the location if you want to visit the George W. Bush Presidential Library.Genuine Expedia guest review
"Just What We Needed"
A nice place, not too terribly expensive, great location (across the freeway from the new Bush Library and Museum). Kind of a nice throwback to the days when Holiday Inn was a really nice place to stay. The building is old but remodeled and updated very nicely. Love the little reading lights attached to the headboards! And the beds were actually very […] comfortable. Beware of the third floor rooms with interior views that are actually blocked. If you want light in your room from the window, forget about it!! Staff was very friendly and attentive almost to an extreme. Overall very satisfactory. Read moreGenuine Hotels.com guest review
"Very impressed and satisfied"
We escaped with the family and found this place, cozy, clean, good location, great host, friendly, caring and excellent service. Thanks to Hotel.com and Holiday Inn Central Dallas - Park Cities.Genuine Hotels.com guest review
Instructions to Hotel were very confusing. A microwave and a refer in the room would have been nice.Genuine Expedia guest review
The shower water was brown, was charged $250 for no reason.Genuine Hotels.com guest review
"Very nice for $. Convenient to SMU/GWB Library."
We flew in to Dallas Love to see the George W. Bush Presidential Library. The shuttle was unavailable to pick us up, but once we got to the hotel it was available on short notice to take us to the Library on the day of our checkout. After we had seen the Library, we walked to Mi Cocina, a Mexican restaurant in Highland Park Village. After we ate, even […] though we had already checked out and left our bags in the bell room, it brought our bags, picked us up, and took us to the airport. The Library is also an easy walk to the hotel, and to a nice, if small, shopping center with several decent restaurants. Not the perfect place to see the hottest spots in Dallas, but for SMU/GWB/Highland Park area, it's a great deal. Read moreGenuine Expedia guest review
"Does not like Expedia custiomers"
After a long drive from KCity to Dallas and moving our daughter in to an apt all day , we were exhausted and looking forward to checking into our hotel...we had two rooms booked 21-2 weeks prior AND confirmed through Expedia. 1- 2 Queen beds, 1-King Leisure Suite. Upon arrival with my paperwork in hand, we were treated quite rudely and told you have […] 2 rooms; both double Queens. No, you do NOT have a King Leisure Suite....I said, look at my paperwork they were booked and confirmed with Expedia....well, you do not have one, and none are available unless you want to upgrade to 9th floor and pay extra! We wanted both rooms together on the 2nd floor , then we asked for another floor ...well...none are available. You need to call Expedia the hotel rude lady said, they changed it....hmmmm. Tired, we took the Queen double and as we were going to the elevator the couple behind us were told, yes we have King Suite for YOU on the 2nd floor....seems to me they do not want Expedia customer's business. I am wandering if this is just the Hotel or an issue with Expedia in general. Read moreGenuine Expedia guest review
Other hotels in the area offer more freebies, or lower cost items. Very disappointed when I checked in and found out the cost of Breakfast was $10.95. Will I come back …………. Maybe, but probably not.Genuine Hotels.com guest review
"Holiday Inn Dallas Central - mixed feelings"
Nicely done hotel in a good location - easy walking to many restaurants, shopping, and a movie theater, and much more within a very close drive. It's only a couple of exits from Knox/Henderson, a central dining area in Dallas. Issues: sloppiness everywhere. Towel knob on back of door was broken off, towel rack on wall was hanging by failing drywall […] anchors, and advertising messages in elevators had broken or missing frame pieces. Also called room service three times, no answer. Called front desk to get wifi code, no answer. a/c in room also did not work for entire three nights, though I did not report that. I hope these are temporary issues because it's a nice hotel in a good location. Read moreGenuine Hotels.com guest review
"Convenient and comfortable"
Enjoyed my one night business stay. Room was comfortable and very convenient to my city place conference.Genuine Expedia guest review
"Nice hotel close to Northpark Shopping and SMU"
Great hotel, but food was terrible. We had breakfast there fro two mornings and it was awful both mornings. We also attended a banquet and the food was inedible and tasteless.Genuine Expedia guest review
""Bathrooms not quite up to snuff""
There were a few little problems with the room. The light in the bathroom was not good for applying make-up or shaving and there was no make-up magnifying mirror; there was no bathroom fan; there was no bathtub plug that worked; there were not enough hooks for bath towels; and the sink area was lacking enough outlets. Other than that, the room and beds […] were nice. Read moreGenuine Expedia guest review
"Great hotel for a family"
It was in a great location in Fort Worth, the people working there are very kind and respectful, and its a relaxing environment. They give you great options and prices. My stay was actually better than I expected and now feel comfortable at these hotels. I recommend this to people because it truly is a nice place with nice people working tommaienyour […] stay the most comfortable it can be. It has a cool set up as well. Read moreGenuine Expedia guest review
"Cheap hotel full of hookers and drugs."
One of the worst hotel stays ever. The shower did not work, the traffic noise was so loud I could not sleep, crazy people in the halls screaming at all hours of the night, even crazier people calling my room at all hours of the night. and breakfast ends at 9:00 am....who does that?. The hotel could care less if I was comfortable of if I ever stayed […] there again. Read moreGenuine Expedia guest review
The heating/cooling unit was so loud I couldn't use it. If you are going to allow pets at the hotel, this should be known to all. I didn't especially like the fact that I had a dog barking for over two hours. The front desk was less than helpful. Check in was great!Genuine Hotels.com guest review
Would recommend.Genuine Hotels.com guest review
Great place lovet....Genuine Hotels.com guest review
The hotel appeared to be recently renovated. Very nice. I've stayed in hotels that charge twice as much that did not have a room and breakfast buffet as nice.Genuine Hotels.com guest review
Nice hotel, but our room had some issues. A/C unit had a broken panel. The secondary lock on the door was missing.Genuine Hotels.com guest review
We made a quick trip to Dallas and need a hotel near downtown. Very please with the comfort of this hotel. They did have construction going on, but overall was a great experience.Genuine Hotels.com guest review
"overall good hotel"
Staff wad friendly and helpful. Breakfast was ok and rooms were okay...I was expecting a bit more for the price but that's what I get for waiting until the last minute...only gripe was that two of the three elevators were not working so going up and down would take about 20 min...stairs were not an option because they all lead to emergency exits on […] ly Read moreGenuine Hotels.com guest review
"Don't let them put you in a room around the pool!"
We were placed in a room backing up to the pool. Very loud at night, kids screaming for hours. During the night, around 3:45am the woman next door to our room starts screaming, get out, get out, this went on for 10 minutes or so, then doors slamming, people talking very loud, more doors slamming, more screaming!!! Not a very restful night. Other than […] that, the hotel was very lovely. The thermostat and remote control did not work. We reported it to the front desk, they fixed the thermostat, but not the remote. The room remained very warm throughout the night, unable to get it cooled off. Read moreGenuine Hotels.com guest review
The staff were not helpful. We were a group and they didn't offer the rooms that we wanted. We wanted all to be in the same floor and wanted one king room and three double-queen rooms. They eventually gave us a single-queen room instead of king room and also put us in two different floors. Staff were not helpful at all. The single-queen room we got […] was very small and did not have any mirror in the room! My wife had a very hard time preparing herself because the only mirror was a small one in the bathroom with a very bad lighting! They also refused to upgrade to a king room without paying more money (three times more than the difference in online price)! The elevators were very slow and we had to wait long each time we wanted to ride them. They didn't have tea bags in the room (only coffee) and as I called front desk they said they don't have tea bags and didn't offer to get some for us. Read moreGenuine Expedia guest review
"Okay...nothing to write home about."
Beautiful hotel, but I had No refrigerator or microwave in the room, I was very surprise about that. My Internet never worked, and I was there on business so it served me no good. I thought it was just my computer, but my colleagues experienced the same problem, which had a big negative impact on our work load considering we were there on business. […] I love the bar, and the happy hour. Having to pay for breakfast when I could have stayed at other hotels with free breakfast was also a bummer. The bathroom was extremely small. To get around to the shower, I had to close the bathroom door to maneuver myself pass the toilet. Read moreGenuine Hotels.com guest review
"Fix the phone and Wi-Fi please"
Overall I would stay here again but I did have a problem that was not resolved during my stay. I could not connect to the Wi-Fi and when I tried to contact the front desk the phone did not work. I went down to the front desk and they said they would have someone come fix the problem but no one ever came. So no Wi-Fi. The complimentary breakfast buffet […] does not include your drink so if you want coffee and orange juice you pay extra. Read moreGenuine Hotels.com guest review
"Family was comfortable"
Clean and comfortable. Loved the decor! Wish the bar was open later.Genuine Expedia guest review
"Great location for a quick stay in Dallas"
Great location, easy to get to. Very quick check in. Rooms nice and clean.Genuine Expedia guest review
very impolite front desk. i would never stay in that hotel again.Genuine Hotels.com guest review
"Great hotel for the price"
Overall, this was a great place to stay for the price. I would definitely recommend it if you area looking for a reasonably priced nice hotel in a good location. My only complaints are how small the bathroom is, the noise the AC makes and the last morning I went down to get some coffee a little after 9 and they had already put the coffee up for the […] morning. Other than that, it was great. Read moreGenuine Expedia guest review
"Just What We Wanted"
Great hotel. Very modern look. It was recently renovated at the time of our stay. Very quiet nice rooms for a GREAT price! If I ever head back to that area I will be sure to stay there again.Genuine Expedia guest review
Hotel experience was fine....it was Christmas time and we had little need for staff interaction....it was coming & going. All was good.Genuine Expedia guest review
"Holiday Inn Park Cities"
Hotel was very nice. Freshly redecorated. front Desk was very responsive when i discovered i had left home without a razor. It took literally less than 3 minutes for one to be delivered to my room.Parking is somewhat of an issue, as there just doesn't seem to be much available.Genuine Hotels.com guest review
Good value. Great location Close to SMU, Northpark Mall, etc. centrally locatedGenuine Hotels.com guest review
Obvious renovations going on but staff was very professional and helpful. Indoor pool was heated and came in handy with 2 kids to entertain.Genuine Expedia guest review
"Poor Customer Service"
Upon arriving at our room, my wife and I discovered that our room type was not that of what we had reserved. I called the front desk, they said that because we had booked though a third-party(hotels.com), they did not have to guarantee the room type. I expressed that the room did not meet our needs and they said that there was nothing they could do. […] They did not in any way attempt to compensate us for the event. They hotel was under construction and was a mess. The air conditioner in the room had a piece of electrical conduit running to a wall plate, where a pre-existing wall outlet had been; and this was in a room that was said to have been "completed." The hotel is supposed to be transitioning from Radisson to Holiday Inn, I hope they can offer better customer service, but the staff from the Radisson has ruined any chance that I will stay there again. Read moreGenuine Hotels.com guest review
"It was like a bomb went off in the lobby!"
The construction was horrible!Genuine Hotels.com guest review
"This hotel was a building site"
The entire hotel was under refurbishment. Being converted to a Holiday Inn apparently. Basically it should have been shut for renovation yet they kept it open and took bookings. Ground floor was a building site, dirt and workmen everywhere. Bar/restaurant unusable due to dust. Elevators crammed with equipment, workmen, boxes of stuff. Loud and noisy. […] You get the general idea. I believe I'm being offered a 50% refund but really a bad decision to remain open during such work. Read moreGenuine Hotels.com guest review
Unacceptable. When there is structural work made in a hotel, we should be notified. Dirty, noisy.... no real restaurant, reception area, front desk...Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you so much for your feedback. I do appologize that you did not see the renovation information on the website. On the lower portion of the site where it describes our amenities, we have gone into detail regarding our renovation. As this is at the lower portion of the page you may have missed it, however, I assure it is on the site. Once more thank you for your response, and we look forward to your next visit.
"No Internet at hotel catering to business travel?"
Ive stayed in this Radisson several times as my company has an office in the adjoining building. My most recent stay will be my last. EVERY time (dating back at least 2 years) I have been informed that they are "working on" the wireless internet but it was unavailable. This is simply not acceptable for a hotel catering to business travel. I dont understand […] how a hotel can overlook something as basic and necessary as this. Also, the place has been torn up from top to bottom for quite a while now. I understand the need for renovations but clearly there has been time overruns and it does present an inconvenience. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you so much for your response. As you are aware, the renovation does include mutiple upgrades to our services. This has caused intermitten outages of our services while we install and establish the new, faster 100mbps speeds. We do apologize about the inconvienience. In regards to the renovation information, This is posted on the website with vivid details regarding our renovation. Please see the lower part of the Hotels.com page. Once more, thank you for your response as we strive to meet and exceed every guests expections.
"Construction Inconvenience - internet issues"
This is the second time I've stayed here, due to it's close proximity to Southern Methodist University. Most recent stay: Many things are under construction, so it was a bit of a hassle to get to my room (you need to go outside and through a side entrance to access the rooms, and vice versa to access the front desk or dining facilities). Good: Always […] friendly, good coffee and welcome cookies (in the lobby), and a friendly and helpful shuttle driver that helped get me to a local restaurant and to the Love airport. Bad: INTERNET IN ROOM WASN"T WORKING. This was a huge pain, as I rely on internet to get most of my work done. This drops the hotel from a 5 star review to a 3 star review. I had to use the internet in the lobby. Read moreGenuine Hotels.com guest review
Lobby was boarded up due to construction, and we had to use a temporary lobby in a meeting room. Then had to lug our stuff back outside and in through another door to get to the elevators. Nobody around to greet us or help us. Once we got upstairs where the renovation was finished, the hallway and room was nice, although very small. No mini bar and […] no safe. Ice machine on our floor didn't work Shuttle service was helpful and the driver was very nice. No secured parking garage, but parking was free and they did have a security patrol Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you for your feedback. We are aware of the inconveinience of the renovations and do apologize. In regards the the minibar or safe in the room we do not offer these services so I am unsure why they would be expected. We will have the Ice machine on the floor you stayed on looked into as we have not recieved any repair complaints for this so we were unaware. Once again, we thank you for your feedback, as we use it to better fine tiune our operations. We look forward to your next visit to show you the amazing result of the renovations.
I don't remember reading that the hotel is being remodeled. I was surprised to find it was when I arrived. There is NO hotel lobby, just a room hastily made into one. But the room had been recently remodeled and was nice. Just slightly inconvenient to have to go outside from the "lobby" to get to the room. Great location across from SMU.Genuine Hotels.com guest review
"Do NOT Stay Here"
We arrived from out of town for a wedding. We pulled up to see the hotel was under construction. I had to go straight to rehearsal so did not here the jackhammer until 9am the next morning. It literally sounded as if it was about to come through our wall. We called the front desk and inquired about the noise.The receptionist confirmed jack hammering […] for the remodeling. I asked if I could move rooms because it sounded like it was next door. She said the entire hotel was under construction and it would not make a difference in noise level. I said it was unacceptable and she insisted the hotel notified us by posting signs in the parking lot, lobby, and placing a flyer in our room. I'M FROM OUT OF TOWN. Those notices do not help me make a decision BEFOREHAND. Since it was Labor day weekend/Alabama vs Michigan game, the entire surrounding hotels were booked.To make matters worse, the room was not clean out all. Wallpaper was peeling off the wall in the bathroom, along with ceiling paint hanging above the shower. There were hairs attached to the shower liner. Between the noise and dirtiness of the room, we opted to hang out at a bar down the street until the wedding. It was not relaxing, but a much more accommodating environment than the hotel. The next morning, the jackhammer went off at 9:07am. Disgusting room with no customer service. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you so much for submitting your review. I would like ot apologize for your experience as well as clarify a couple comments that were stated. First we strive to meet each and every guests expectations for all aspects of their stay, and apologize that we did not meet yours. In addition, I would also like to say that our renovation details are listed on every website that you can use to make a reservation, i.e. expedia, or hotels.com, so we are unaware that you were not informed. We value our feedback and I assure you that we are making the necessary adjustments so this type of issue will not take place in the future. We also look forward to your next visit to Dallas, and hope you come to see all the wonderful changes that are taking place.
The hotel was in a complete diss array. I had to change rooms but it took over an hour. The hallways were hot and dirty due to the construction. The room was just ok.Genuine Hotels.com guest review
The hotel was under construction and had to suffer through jack hammering that started at 8:30am and did not end until well after 8:00pm. I was shocked the hotel was not shut down. I moved rooms because the ac unit was so loud and again because I didn't have hot water! DO NOT STAY HERE!Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities Thank you for your feedback regarding your stay. We are as you stated under full renovation which is posted on this site during reservation processing. Our renovation Timelines are 9am - 9pm 7 days a week. We deeply apologize if the crew began work early and we will address this with the construction crew. We strive everyday to meet and exceed our guests expectations, and appreciate feedback when we do not. Once renovations have been completed, we would like to invite you to come back and see the updated property. Thank you once more for your feedback, and I assure you we are working diligently to meet all guests expectations.
"Cleaning should be included in the remodel."
I know they are remodeling but there was more mold in that shower than a college door shower. Clorox should be included in the remodel. No one wants to take a bath with that. The bed did not work-sleep number 00.Genuine Hotels.com guest review
Response by Holiday Inn Dallas Central - Park Cities We apologize for not meeting your expectations. Please contact our staff if there is ever a defect in the room as we do not find this acceptable for our guests. Your comments will be forwarded to management to make them aware of the situation, so that we can increase guest satisfaction, and hopefully in the future, meet your expectations. Best regards,
The sleep number beds did not work and were very uncomfortable.Genuine Hotels.com guest review
"good service despite renovation"
Good staff, comfortable, undergoing some reconstruction so some mess on property bit no problems with stay would return.Genuine Hotels.com guest review
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