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1 room,  2 adults 
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Room 1:

Sheraton Chicago Hotel and Towers - Chicago

41.88959, -87.62012
4 stars
301 E North Water St, Chicago, IL, 60611 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $199
available on 06/29/13
Price Match Guarantee
4.1 1061 5

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    Sheraton Chicago Hotel and Towers
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Sheraton Chicago Hotel and Towers

    • Streeterville Hotels - Chicago 120 yards
    • Tribune Tower Hotels - Chicago 390 yards
    • Michigan Avenue Bridge Hotels - Chicago 390 yards
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    • All landmarks in Chicago

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    Overview of Sheraton Chicago Hotel and Towers - Chicago

    Location.
    The Sheraton Chicago Hotel and Towers sits on the Chicago River's edge, near the beach, overlooking Lake Michigan and Navy Pier three blocks away. The NBC Tower is one block from the hotel and the convention center is nearby. Within a three block radius of the hotel are Michigan Avenue shopping venues, Tribune Tower and the Wrigley Building.

    Hotel Features.
    The gold domed lobby accentuates rich inlaid woods, 1950s leather seating and bold, origami carpets. A separate lobby entrance reserved for event registration offers complimentary wireless access. Designed for conventions and business functions, the hotel houses 37 meeting and conference rooms, 120,000 square feet of event space, including the largest ballroom in the Midwest at 40,000-square-feet. The business center provides computer and mobile rentals, wired and wireless Internet access, and photocopy, print and fax services.

    Dining venues within the hotel are as varied as the meeting spaces, with an Italian-style seafood and steakhouse, LB Bistro and Patisserie, an Internet cafe and 2 lobby bars. The on-site Chicago Burger Company opens seasonally for outdoor dining. A full breakfast is available daily, from 6:30 AM - 11:30 AM (surcharge applies). The hotel's health club offers Chicago River views throughout its 24-hour fitness center with signature cardiovascular equipment, indoor lap pool, sauna, massage rooms and parlor area.

    Guestrooms.
    Guestrooms at the Sheraton Chicago Hotel and Towers feature river, lake or city views, and come with private bathrooms equipped with combination shower/tubs. Accent walls display abstract art and furnishings include armchairs, mission desks and minibars housing safes. Premium bedding includes linen headboards, pillowtop mattresses, triple sheeting and down pillows. All rooms have 32-inch LCD TVs with cable service and premium channels, complimentary weekday newspapers, video game consoles and high-speed Internet access (surcharge).

    Image of Sheraton Chicago Hotel and Towers, Chicago
    4.1 out of 5 Excellent (1,061 reviews)
    (Neighborhood average 4.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    On a whim, I checked out at the hotel desk. I am really glad that I did because I had two charges that were not for our room on the bill. They removed... the more than $224 in charges from my bill but not without some scrutiny. I was happy they resolved it but I don't know how it would have been if I hadn't personally checked out as I was leaving. by Jolene  from Wisconsin on 06/04/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $199
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Club King

    Deluxe Two Double Beds Water View

    Traditional One King Bed

    Deluxe One King Bed Water View

    Traditional Two Double Beds

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Early departure fee charged
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Caters to families
    • Caters to groups
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Minimum check-in age is: 21

    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • 24-hour fitness facilities
    • Air-conditioned public areas
    • Ballroom(s)
    • Elevator/lift
    • Gift shops or newsstand
    • Number of floors - 34
    • Restaurant
    • Smoke-free property
    • Swimming pool - indoor
    • Total number of rooms - 1214
    • See more facilities
      • Free Wi-Fi
      • Luggage storage
      • Meeting facilities size (feet) - 120,000
      • Number of coffee shops/cafes - 2
      • Number of meeting/conference rooms - 37
      • Number of restaurants - 2
      • Secure covered parking (surcharge)
      • Self parking (surcharge)
      • Smoke-free property (fines apply)
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • Cable TV service
      • Coffee/tea maker
      • Complimentary weekday newspaper
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Extra towels/bedding in room
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room massage available
      • LCD TV
      • Minibar
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Premium TV channels
      • Private bathroom
      • Refrigerator (on request)
      • Shower/tub combination
      • Signature bedding
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Porter/bellhop
    • Room service
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Self parking
    • Shoe shine
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
      • Concierge desk
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Massage - spa treatment room(s)
      • Multilingual staff
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Shula's Steak House - named after famed football coach Don Shula, this fine-dining steakhouse features prime cuts of certified Angus beef. Open for dinner only.

    LB Bistro and Patisserie - the first restaurant of world champion pastry Chef Laurent Branlard. Combine fresh ingredients and simple yet unique combinations of flavors to create your own breakfast or lunch.

    A full breakfast is available daily, from 6:30 AM - 11:30 AM (surcharge applies).


    The Link @ Sheraton Cafe - located one level below the lobby, The Link@Sheraton Cafe offers a variety of salads, sandwiches, breakfast pastries and coffee, complimentary wireless, free workstations and online printing.

    Chicago Burger Company - overlooking the scenic Chicago River, this indoor/outdoor restaurant offers a range of dishes, each made to order, generously topped with your choice of hot or cold trimmings. Open seasonally.

    Java Bar - Starbucks Coffee® creations, coffee-inspired cocktails, and desserts served.

    Recreation

    Guests enjoy an indoor splash pool measuring 42 x 12 feet, a sundeck, and saunas. The 2200-square-foot Sheraton Fitness Center, newly renovated by Core Performance, provides elliptical machines, treadmills, Fit 1.0 training apparatus, stair machines, rowing machines, strength training equipment, free weights and a large stretching area.

    Lake Michigan is three blocks from this Chicago hotel, with a 20-mile lakefront path for walking, running, biking, or skating. Bicycles and in-line skates can be rented at several beachfront locations. One mile away, Oak Street Beach is popular for sunbathing and swimming during summer months, when lifeguards are on duty. Five miles from the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Aerobics nearby
    • Beach volleyball nearby
    • Bicycle rentals nearby
    • Boat launch nearby
    • Boat tours nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf - miniature nearby
    • Hiking/biking trails nearby
    • Ice skating nearby
    • Kayaking nearby
    • Pilates classes/instruction nearby
    • Playground nearby
    • Racquetball/squash nearby
    • Rowing or canoeing nearby
    • Running track/path nearby
    • Sailing nearby
    • Segway rental/tour nearby
    • Swimming on site
    • Tennis nearby
    • Volleyball nearby
    • Yoga classes/instruction nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 13.95 per 24-hour period (rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 13.95 per 24-hour period (rates may vary)
    • Self parking fee: USD 45 per night (in/out privileges)
    • Valet parking fee: USD 51 per night (in/out privileges)
    • Rollaway bed fee: USD 25 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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    Area map

    A short guide to Magnificent Mile - River North

    Magnificent Mile, a part of Michigan Avenue from the Chicago River to Oak Street, appeals to tourists because of its flashy department stores and fancy restaurants. Several of the Windy City’s architectural wonders are here, including the John Hancock Center and the Old Chicago Water Tower. Just north of the Chicago River, River North is home to the city’s shopping, design, and gallery districts.

    see all hotels in Chicago

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Streeterville - 100 yards
    • Tribune Tower - 400 yards
    • Michigan Avenue Bridge - 400 yards
    • Wrigley Building - 400 yards
    • Bridgehouse and Chicago River Museum - 400 yards
    • Michigan Avenue - 500 yards
    • Arts Club of Chicago - 500 yards
    • Shops at North Bridge - 600 yards
    • Magnificent Mile/Mich. Ave - 600 yards
    • Aon Center - 600 yards

    3.0+ mi

    • Chicago Midway Airport - 9.4 miles
    • Chicago O'Hare Airport - 16 miles
    • Chicago Executive Airport (PWK) - 21 miles
    • Gary - Chicago Intl. Airport (GYY) - 22 miles
    • Romeoville Lewis University Airport (LOT) - 31 miles
    • Chicago DuPage Airport (DPA) - 33 miles
    • Joliet Park District Airport (JOT) - 38 miles
    • Waukegan Regional Airport (UGN) - 39 miles
    • Michigan City Municipal Airport (MGC) - 43 miles
    • Valparaiso Porter County Municipal Airport (VPZ) - 44 miles
    • Aurora Municipal Airport (AUZ) - 44 miles
    All hotels in Chicago, Illinois, United States
    Reviews
    • All (1061)
    • Business (100)
    • Romance (99)
    • Family (168)
    • Friends (57)
    • Other (637)
    4.1 / 5
    Excellent

    Score breakdown (from 1,061 reviews)

    • 5.0
      (482)
    • 4.0
      (345)
    • 3.0
      (136)
    • 2.0
      (73)
    • 1.0
      (25)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      4.1
    • Comfort
      4.2
    • Condition
      4.2

    Reviews: Overall

    • < Previous
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    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent
    "Check your bill before you leave"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    On a whim, I checked out at the hotel desk. I am really glad that I did because I had two charges that were not for our room on the bill. They removed the more than $224 in charges from my bill but not without some scrutiny. I was happy they resolved it but I don't know how it would have been if I hadn't personally checked out as I was leaving.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    Jolene
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
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    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Jun 3, 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Fantastic Experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff was very friendly, helpful, and thoughtful. We needed a crib in the room so they were sure to put us in a larger room to accommodate the additional space. The beds were very comfortable, the bathroom was spacious, the closet was very large. The room was very clean and I can always find something wrong with the cleanliness!! :-) I don't have […] a single complaint! Well, okay, one: The windows didn't open. But, hey, if that's the only complaint then I say that's a pretty great experience!! Read more
    Genuine Hotels.com guest review
    2 night family trip in May 2013
    Jennifer
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Great place to stay in Chicago"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Many times to Chicago - first stay at the Sheraton. Location is very good. Conference facilities seemed quite good. Overall physical plant was very nice. Staff was fantastic. Every person was thoughtful, welcoming and attentive. Well done!
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "That was a surprise for me and my family..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful,nice and very clean , river view rooms, delicious food ( we ordered to our room and we went to the restaurant). Fresh flowers are everywhere in the lobby which makes hotel even prettier. Service is the best! One thing...Car parking or valet parking is too expensive, for 2 nights we had to pay a $100 for the valet parking + tips :( Anyway, […] my kids were very happy to stay in this hotel, so am I and my husband. Read more
    Genuine Hotels.com guest review
    2 night family trip in May 2013
    Lina
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Darius
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Happy Guest"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My wife and I enjoyed a great stay and found the location to be perfect to our interests. We were there on a convention but had plenty of time to enjoy the great city of Chicago. Our room was delayed in being ready at check-in and the front desk attendant gave us a free breakfast the next morning in their restaurant, a $60.00 value! They have an awesome […] buffet! Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
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    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    JoeG
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Awesome comfortable beds"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice hotel for the money. The beds were plush and very comfortable.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    Liz
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good
    "Chicago Sheraton Review"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    The room was nice and the cleaning staff was friendly and thorough. There were 3 times that I called the front desk for assistance. 1. needed a shower cap for my gf. 2. Wireless phone needed a new battery. 3. tub wouldn't drain, and after shower there was over 4 inches of water. Only #1 was addressed. The rest of my stay I kept having to use the speaker […] phone, and I am not a fan of having tubs that don't drain and having to finish your shower with water everywhere. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    MP
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good
    "realistic mixed experience"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    the cost of parking overnight was an unpleasant suprise. the knob to the bathroom faucet was broken. the view was half decent i could actually see a sliver of the lake between the buildings. the room was smaller than my bathroom. the building was beautiful. the pool was small but enjoyable. lockerroom and gym area was nice. very close to the mile. […] several attractions are in walking distance navy pier rainforest cafe millennium park the river walk the beach. Read more
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Great hotel - will absolutely stay again"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed for a long weekend in Chicago with our 8 year old son. The hotel was very nice, clean and comfortable. We signed up for the free perks program and got a free room upgrade, free in-room mini fridge and a free rollaway bed for our son as well! The beds were super comfortable which is a very nice change of pace from most hotels I've stayed at […] recently. The decor in the lobby was lovely, and our room was updated and modern looking. Our room was on the 17th floor, next to the elevator and I was afraid we might be kept awake at night due to that (I am a light sleeper), but we didn't hear it at all! Our room was so quiet that all three of us slept great both nights of our stay. My son enjoyed the pool and said it was very warm. The location of the hotel was also perfect. Within walking distance to Michigan Ave and centrally located to all of the other sites we planned to visit. Cabs were readily available and the door-men were very helpful and polite. A great experience, and I highly recommend this hotel! Read more
    Genuine Hotels.com guest review
    2 night family trip in May 2013
    Erin S.
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good
    "Near the U of Chicago Gleacher Center; overpriced"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      2.0
    I stayed at this hotel with a colleague for a three day conference at the University of Chicago's Gleacher Center. It was very conveniently located for the conference and just about a mile from the blue line to O'Hare. Every Sheraton employee we dealt with was top notch: kind, pleasant, prompt, and helpful with advice. Really great team. However, the […] hotel is way overpriced. Rooms were small with 2 full size beds that sported extremely dirty bedskirts. Wifi was very expensive (although there was free printing in the lower level cafe, a nice touch). 7 dollar bottle of water in the room sitting on one of those trays that charges you it senses you've touched it. Room cards kept getting de-magnetized... we went through 5 or 6 of them! Hotel bars fine but super expensive too. I wouldn't stay here again. Read more
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    Alix
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Great Stay - Very Close to Navy Pier"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We wanted a location within walking distance to Navy Pier Pinot Days Wine Festival. The hotel allowed us to check in early which was very nice. The only knock on our whole stay was that there was not hot-tub at the pool. If I would have done better research I would have known that.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Christine S
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "family get together"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It's always a pleasant stay and close to our family. We recommend it highly.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Paskar
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Comfortable stay great location. I will stay there again
    Genuine Hotels.com guest review
    3 night business trip in Apr 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Close to Theatres"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great! Easy to get to where we wanted to be!
    Genuine Hotels.com guest review
    2 night trip with friends in Apr 2013
    Connie
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    Florian
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Excellent place to stay!"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We did have one maintenance issue when our bathroom sink started leaking. We called the front desk and maintenance was there to fix it within five minutes. They brought extra towels to clean up the water. It would have been nice if they would have cleared out all the extra towels but it was not a big deal. It didn't seem like they cleaned much on the […] second day but we had kind of a mess going on in the room so I'm sure they were limited with what they could do! The beds were awesome and the location was perfect. Excellent! Read more
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Melinda
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good
    "super excessive mini bar"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    the location was nice, right on the river and close to Michigan Ave. However, little things about the hotel room kept it from being awesome. First, the mini bar that not only took up an otherwise useable refrigerator, but also took up the counter space with it's expensive junk food. And they charge you a fee if you move it! And, I know it seems little, […] but I had to prop the closet door open with my shoes everyday to get dressed because the door was unbalanced. It's just little stuff that adds up. Read more
    Genuine Hotels.com guest review
    4 night business trip in Apr 2013
    Betty
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Great Rate, Great View, Will Go Back Again"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Nice Chicago Hotel. Hotel was Beautiful. Staff was Great. Nice Location
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    Danny W
    US

    Sheraton Chicago Hotel and Towers - Chicago
    2.0 / 5
    Fair
    "Parking nightmare"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      5.0
    Not expecting to pay $45 a night extra for parking! Staff very friendly but they don't know anything about the hotel they work in such as where things are located in and out of the hotel. They had us constantly running to locations where places didn't exist. Got locked in and out of the parking garage our entire stay until I checked out and found out […] what the problem was. I was never instructed how to use the parking upon check in. Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Bruce
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Great Views"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    My family really enjoyed the location of the hotel. we walked to everything. The boys couldn't get enough of the views of the city, river, and lake. We usually stay at the Hyatt. This was much more friendly and clean.
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    Roger
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent
    "sheraton"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Overall a good experience but two small things. First, they have a great environmental program and incentives to not change sheets & towels. I love that. BUT, strangely, they do not have recycling in the rooms so all of the recyclables go into the trash. Also, I was shocked to find that a RAIL gin & tonic was $11.50! That was crazy. I loved the club […] lounge. Read more
    Genuine Hotels.com guest review
    4 night business trip in Mar 2013
    B
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Family and Adult friendly"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fabulous staff, friendly and courteous, close to everything, kid friendly, but not annoyingly so, (We brought kids -they had a great time, and we had a great time)still appropriate for adults, great mix of everything,
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    1.0 / 5
    Poor
    "Sheraton Bust"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We were disappointed with the stay...the pool was freezing and the room service food was awful...the wings were soggy and many were "bad" and the veggies with the wings were dried up. My daughter ordered ants on a log and the celery was dried out and it was just awful....spent a lot on that meal...we will not be staying at the Sheraton in the futur […] e. Read more
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    fred
    US

    Sheraton Chicago Hotel and Towers - Chicago
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Apr 4, 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good
    "Good Value"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Loved the underground parking and access to the hotel. It was extremely convenient and the $41 parking charge seemed fair. The only issue was the shower head in the hotel was not screwed on all the way and it sprayed water on the ceiling in the shower. I let the front desk know this on my way out...and they did not apologize, or act considered for the […] fact that I tolerated that. It surprised me greatly. Read more
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    Chris
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was in a great location for walking to shopping, restraurants, attractions. The staff was helpful. We were able to check in early when we arrived in town on the train. The beds were extremely comfortable. All in all, we will absolutely stay here the next visit to Chicago.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Melissa
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stood the weekend with our kids and it was great. Our first night we walked to Rain Forest Cafe. The next day happen to be a beautiful day so we walked to Navy Pier and ate at Harry Carrey's then walked back to the hotel. We freshened up then walked down the street to Lucky Strike, the cool thing about this place is kids can go before 8pm. Since […] it's walking distance from the hotel it allowed the adults to have a few beers and still play with our daughter. We ended our night with a movie, which happens to be in the same building and they also allow you to drink in the movie theater. The hotel itself is beautiful but the location is even better! Read more
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    Rodriguez
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "close to all must-see sights"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Parking was a bit of a pain, but it could have been worse. but no problems at all...
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    3.0 / 5
    Good
    ""Come back and stay in a renovated room next time""

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    Typically I stay at Marriott, but my wife found a good deal on hotels.com for the Sheriton, so I thought we'd give it a try. The people were very friendly, but the room was, well, pretty frustrating. First off, the TV wouldn't work. Just audio, a pixilated frozen screen. After a lot of experimenting, my son and I figured out that we had to turn the […] TV on and off 7-10 times before we could get the channels to work. What makes this more frustrating was that we were rushing back to the hotel to watch our team play in March Madness. Next, we sweated all night long. Even with the thermostat on its lowest setting and the furnace (different control panel) on cold it was still far to hot for a restful sleep. Really frustrating. Lastly, while we booked months in advance, they "only had a handicap room available" and it was on the 8th floor. After paying extra for a river view, we cold barely see it. The only positive was the Concierge. She did an awesome job hooking us up with a great breakfast joint and got us to the front of the line. Soooo..... not good. So many other places in downtown Chicago to choose from — all within $20 of each other. We stayed at the Swissotel last time. Much nicer and much more modern feeling. That's my two cents. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent
    "Overall Experience could have been better"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    Had some issues. Requested a corkskrew to open wine in our room at the front desk was told to call in room dining. IN retrospect would have been better if the front desk would have asked for the delivery of it to our room for us. We went to our room and tried to call and the phone wouldnt work. So i had to call back to the hotel from my cell. Operator […] was helpful - reporte dphone problems and transferred me to in room dining. The maintenance arrived before the corkscree - 10 minutes later. Room temp was a little warm for my liking over night and couldn't figure out the controls to get it below 68 on heat. then alarm clock went off at midnight...not fun. So not the best night sleep. But beds comfortable and great location. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    Steve
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent
    "Great location and friendly staff!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was in a great location, very clean and modern rooms. However, you had to pay extra for a mini fridge :/
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent
    "A Great Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a great time. Our room had a beautiful view of the Lake.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      1.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Apr 2, 2013
    ashutosh dayal
    US

    Sheraton Chicago Hotel and Towers - Chicago
    5.0 / 5
    Outstanding
    "Quiet in the midst of bustle"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Sheraton Hotel and Towers in downtown Chicago provided a GORGEOUS view of the lake and Navy Pier from my room, and another stellar view of the river from the lounge. It's a busy, busy hotel with lots people and activity in the lobby, but I could avoid most of that via in-room TV checkout. Nice amenities (loved the fitness center and breakfast cafe), […] convenient location and the staff is very friendly. Not a real "personal" place, but overall an excellent choice. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    JC
    US

    Sheraton Chicago Hotel and Towers - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The location was great and check in and out was quick . The room was clean just never had drink stirrers with coffee or tea and the room. phone stopped working so we could not call room to room The hotel valet was pretty good It is $51.00 a 24 hour in and out Surrounded public parking seems cheaper but you cannot go in and out as many times
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    Olga
    US
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