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"Great location and very comfy room"Reviewed by a Hotels.com guest on Feb 6, 2012
The hotel is right beside the Hancock tower and that's a big plus if you want to visit the observatory early in the morning. The room was big, confortable and well manteined. I really enjoyed the big shower and brewed my own coffee in the morning (there was a coffee maker available). Getting to the airport is easy via CAT (train). Just walk 2 minutes and get the red line to Jackson where you switch for the blu line. Only 2,25 dollars. Would recommend.
""Reviewed by a Hotels.com guest on Feb 5, 2012
Very good location to shops mag mile etc and great price I will return
""Reviewed by Samy of "Egypt" on Feb 1, 2012
Location is good.Hotel facilities are conveneint, rooms are small.
"Clean and Spacious"Reviewed by Ashish of "Bahrain" on Feb 1, 2012
Clean and Spacious hotel. Stayed only overnight during a business trip but the staff was very welcoming and helpful. The only small minus was that like most of the other Hyatt's this hotel did not have a portable weighing scale to weigh my bags before my international flight out of US.
Reviewed by a Hotels.com guest on Jan 23, 2012
This guest did not leave a comment.
Location.
The Sheraton Chicago Hotel and Towers sits on the Chicago River's edge, overlooking Lake Michigan and Navy Pier three blocks away. The NBC Tower is one block from the hotel. Within a three block radius of the hotel are Michigan Avenue shopping venues, Tribune Tower and the Wrigley Building.
Hotel Features.
The gold domed lobby accentuates rich inlaid woods, 1950s leather seating and bold, origami carpets. A separate lobby entrance reserved for event registration offers complimentary wireless Internet access. Designed for conventions and business functions, the hotel houses 120,000 square feet of event space, including the largest ballroom in the Midwest at 40,000-square-feet. The business center provides computer and mobile rentals, wired and wireless Internet access, and photocopy, print and fax services.
Dining venues within the hotel are as varied as the meeting spaces, with an Italian-style seafood and steakhouse, two Chicago-style bistros, and riverfront sports and lobby bars. The on-site Esplanade Express opens seasonally for outdoor dining. The hotel's health club offers Chicago River views throughout its fitness center with signature cardiovascular equipment, indoor lap pool, sauna, massage rooms and parlor area.
Guestrooms.
Guestrooms at the Sheraton Chicago Hotel and Towers feature river, lake or city views. Accent walls display abstract art and furnishings include armchairs, mission desks and minibars housing safes. Premium bedding includes linen headboards, pillowtop mattresses, triple sheeting and down pillows. All rooms include cable television with premium channels, complimentary weekday newspapers, video game consoles and high-speed Internet access.
Hotel Expert's Tip.
My first priority at this hotel was to explore its most recent addition - Chi Bar. Rejuvenating the nightlife in downtown Chicago, Ill., this upscale lounge features colored paneling, supple leather seating, signature cocktail blends and the thumbprint of Bluezoo designer Todd English of Walt Disney World's Swan and Dolphin resorts.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Shula's Steak House - Named for famed football coach Don Shula, this fine-dining steakhouse features prime cuts of certified Angus beef. Open for dinner only.
Riverside Café - Serving daily buffet breakfast and bistro-style cuisine for lunch and dinner.
Chi Bar - Created by acclaimed designer. Libations, wines, and finger foods served.
Java Bar - Starbucks Coffee® creations, coffee-inspired cocktails, and desserts served.
Esplanade Express - An indoor-outdoor lunch café overlooking the Chicago River. Open seasonally.
Guests enjoy an indoor splash pool measuring 42 x 12 feet, a sundeck, and saunas. The Sheraton's extensive fitness center (surcharge) provides treadmills, stationary bikes, elliptical machines, stair machines, rowing machines, strength-training equipment, and free weights.
Lake Michigan is three blocks from this Chicago hotel, with a 20-mile lakefront path for walking, running, biking, or skating. Bicycles and in-line skates can be rented at several beachfront locations. One mile away, Oak Street Beach is popular for sunbathing and swimming during summer months, when lifeguards are on duty. Five miles from the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"very disappointed"
Sorry to tell you this but I have stay in sheraton hotels before but I haven't seen anything like this.............they never ever vacuum the room in the 6 days we stay in Chicago Sheraton, and when we ask for someone to come and have a look at the T.V. because it wasn't working NO ONE CAME OVER, thank god my husband got it to work after 2 days, I did […] call them few times and when we needed to used the internet in the Coffee Restaurant where they have some computer was no one to help. I think they have to UPGRADE THE BATHROOMS, no good mirrors and the curtain shower I haven't seen one since I was a child and I'm 53 year old. just in one word DISAPPOINTED Read more
every thing was poor, i wish i could chnage the hotel they were so bad,there was crowded and not clean . advise for hotels .com dont deal with them any more.
"Minor issues, but overall great stay"
Had some issues with a toilet that wouldn't stop running, but that was eventually solved. They had some issues getting us a cab that would fit all 6 of us, to the point we eventually had to walk up the street and flag one down ourselves. The location couldn't have been better, and the staff was generally nice and hospitable. I'd recommend this hotel […] for sure. Read more
"Sheridan Chicage"
It was a nice place to stay, however parking is over priced.
"Sheraton Chi- Great for those who can afford it"
Good: Nice rooms, excellent service, great staff, became a rewards member and got free internet. Nice local in regards to shops and if you know public transpo or can afford a taxi good spot to see all of the downtown sites. Bad: No jacuzzi. Parking is expensive (but expected being downtown.) Internet charge, and electronic sensors in mini fridge. I […] took two red bulls out in order to store my mothers insulin and they charged me 16 bucks for the drinks. Pamphlet does say do not use fridge for personal food or medicine but didn't read till it was too late. Read more
"Very nice hotel but far from many attractions"
This hotel was very beautiful and the bed was amazingly comfortable but we felt it was pretty far from Michigan Ave and from other main attractions. It is right on the lake so the views are spectacular!
This guest did not leave a comment.
"Sheraton Chicago Towers"
This hotel is within walking distance of many major tourist attractions. It was super clean and the staff was friendly and informative. Would stay again and will recommend to friends.
This guest did not leave a comment.
"Sheraton - not the bset stay"
Beware of the staff here. They are rude, not helpful and do not accommodate. I travel for business 200 days out of the year and have stayed many other sheratons in the continental United States. All I can say is my reservation was booked wrong, special requests were ignored (scoffed at actually, all I asked was for a room not next to the elevator) and […] when I asked them to make amends they looked at me like I had never been in a hotel before despite showing them my hard copy of my reservation and the book date. The staff claimed it was due to a wedding in the hotel, however after speaking with another hotel official I came to find out that only 50 guests were using rooms for the wedding, in a 200 plus room hotel. Bottom line is try the Swiss or the Wit where they actually live up to the top notch service promise. Read more
"Family friendly and conveniently located"
A great hotel for the family! Very kid-friendly, spacious lobby and seating areas. Close to all of the great shopping on Michigan Ave. and close to Navy Pier and Millennium Park too.
"Sheraton Chicago"
I specifically chose this hotel because it is dog-friendly without all the ridiculous pet fees like so many of the nicer hotels have. The hotel was beautiful, convenient, clean, and genuinely pet-friendly. I would definitely stay here again without question.
"Could Have Been Cleaner"
This is a beautiful hotel with very friendly, efficient staff. My room however had a stain on the comforter and the tub backed up while I showered.
This guest did not leave a comment.
"The Sheraton Chicago--A Grand Hotel"
The hotel is bustling--good for tourists and business people and lots of weddings, etc. on the weekend. So pretty crowded, waits for elevator. Our floor was newly redone and the room was lovely. Only hiccup was that due to the prepay stay via Hotels.com, there was a 30 minute wait for them to clear up the block on the in-room movie (making my sleepy […] 9-year old wait and wait to watch "Rio"). Also, valet parking so expensive they should warn people before taking the car. Read more
This guest did not leave a comment.
"Nice Hotel - but not for a holiday"
We booked this hotel for New Year's Eve because it's near Navy Pier with a view of the fireworks. That being said, it didn't work out as planned. First of all, check in time is 3:00, we arrived at 3:45, and the room wasn't ready until 6:00! They said they couldn't help it because of the holiday, but they market the hotel as a holiday destination, knew […] they were totally booked, and should have been prepared. Because of this, we were late for our dinner reservation, which put a damper on the whole evening. Then, the "view" of the fireworks was simply a reflection of them off the other buildings! For the purpose of our visit, we were very disappointed, and would have been much better off at the hotel across the street. Read more
"I love SHERATON CHICAGO,but...."
I arrived to hotel december 24th until 29th. the hotel was perfect, perfect location, perfect rooms, super perfect view. but, I Found a musulman congress in the hotel. they were 6000 person inside. that was imposible to walk, to take the elevator. I didnt see CAMEL inside but almost. the next time I will make a phone call before, to know who is the […] re... Read more
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"Amazing!!"
We went around the holidays and it was decorated beautifully! They have free shuttles around the city and great buffet on weekends. It was pricey for me- but worth every cent!
"Hurry up to wait"
Check in was a mess. 6:30 pm and had to wait in line almost 25 minutes to check in. Only 2 peolpe working desk and was spent 20 minutes dealing with a customer that did not like his view??? Once I finally got waited on it was 5 minutes to give me a room. I had a reservation on my credit card??? Anyway I have been back to Chicago 2 more times this month […] for business and stayed somewhere else. Read more
"Great Price, great location"
The hotel was very clean and well kept. The only thing that I could say is that the Concierge was not very helpful.
This guest did not leave a comment.
"Luggage/Valet Parking"
I had a problem with my luggage and Valet parking. I was checking out over the phone.. Guest services told me that I could leave my luggage in the room and that they would take the luggage to my car for me as I wanted to walk around Chicago for awhile and come back to get my car from valet parking since i had paid the parking for the day. Came back […] and my luggage wasnt in my car. Called guest services they said that I was supposed to wait in my room for someone to pick up the luggage. I was told that I could leave and that my luggage would be waiting in my car when I called the forst time and they said I couldnt have spoke to anyone that eveyone knows better than that in the hotel.. basically called me a lier... Why would I leave my luggage in a room that I just checked out of???? Especially when my luggage had my expensive camera and cam corder and clothes personal items. I had someone go to the room with me and there was my luggage thank god right where I left it... That was rediculous. Other than that it was a nice stay. The room wasnt quite as fancy as the rest of the hotel though. Kind of old time decor and small. But it was very clean. Not sure if I would stay there again though... I almost lost items of great value to me over guest services giving me wrong information. Read more
Room was dirty and wasnt ready in time. They never cleaned the room when they gave it to us.
"Windy City ambiance"
The room was very clean and the bed was so so comfortable. The view of the river at night was breathtaking.
This guest did not leave a comment.
"Outstanding Stay"
The entire staff was wonderful and extremely accomodiating
"Great service"
Arrived early in the morning on checkin day to leave our bags at the front desk, but they had rooms available and checked us in early. Concierge was helpful, and room was clean with all fixtures in good working order. We were pleased! Only wish we could have had access to the jacuzzi included in the price.
"sheraton towers chicago,"
excellent location, cleanliness very good no problems at all, very enjoyable stay, only downside was no free wifi available in rooms but other than that highly reccomended
"Location, location, location"
Wow! Our party rented 3 rooms for the Holiday weekend. Check in was fast, friendly, efficient and accommodating. The rooms were clean and generous in size. Views were amazing. The only issue is how expensive drinks were at the bar! Great bar that sat pretty empty on New Years weekend because the drinks cost too much! They could lower the price and make […] up the difference in quantity! Read more
"sheraton towers in chicago"
Like the hotel room where nice and comfortable. The pool was small and no hot tub near poolarea. Would've like more restaurant choices within the hotel. Overall had a great experience.
This guest did not leave a comment.
"nice and dog friendly"
The hotel is clean, comfortable, and the staff is helpful and friendly. We travel with dogs and there were no extra fees for having them with us! Some of the other hotels in Chicago have large pet fees. We will go back if we can without a doubt.
"Sheraton Chicago on the river"
Great location to all downtown activities. Both in house restaurants are excellent. Rooms were quiet and the beds are extremely comfortable (like being in my own bed). Great service from all staff.
"Sheraton Chicago Hotel & Towers - Best Value!!"
My daughter and I stayed at the Sheraton Chicago Hotel and Towers over the New Year's weekend. It was the most affordable hotel for that time period, but the quality of the hotel, the service, and the location were the best we've had! This luxury hotel has a welcoming, helpful staff, well above places we've paid more than twice as much for. The location […] is tops, walking distance to Grant Park, Michigan Avenue, Navy Pier, and more. Convenient to public transportation as well. It even has a very nice swimming pool and health club on the 7th floor (with great views). Absolutely, whenever in Chicago, this is our home. Read more
"Nice but"
They never said I would have to pay 50 dollars for my car to be in the garage .
"convenient, clean, high end without high end price"
This guest did not leave a comment.
"Sheraton Chicago - THE place to be"
Water view = WOW
"Great location and great staff"
We went to the Sheraton in downtown Chicago Xmas night. There was a conference in the hotel so it was rocking! but the staff was attentive and helpful. We could walk everywhere and the kids LOVED the pool. Big kudos to the staff: My kids left my brand new Amazon Kindle in the lobby. Seven hours and two states later on the trip home, we figured it out […] and called. Someone had turned it in and the staff sent it out Fex Ex that night. Thanks, Sheraton folks! Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Great place to stay"
This hotel is conveniently located to eateries, shopping, Navy Pier and Michigan Ave. We were able to walk to anywhere we wanted to. When we walked into the hotel we thought the lobby was very nice. The room we stayed in was spacious with a great view and a comfortable bed. The TVs were great with what I thought was an HD picture. We had an errant item […] on our bill and we took it to the front desk and it was removed immediately. We also requested a roll away bed and extra pillow and the request was filled quickly. Everything about our 4 day/night experience at this hotel was great. I would highly recommend this hotel to anyone else looking to stay in downtown Chicago. Read more
"Normally a great place to stay"
We have stayed here many times before and would truly recommend it. This time though, there were strange electronic issues. We had to switch rooms several times because the phones and tv's were not working - it took four rooms before they were able to get it right.
"The Sheraton Chicago Hotel and Towers - good loc."
Let me preference this by saying IT WAS NEW YEAR'S EVE. I didn't expect much for the price of the room, so that was OK. I didn't expect much for maid service, so that was OK. But Gee Whiz, I couldn't even get a complimentary bottle of water. 6.00 for water, are you kidding me? The refrigerator was locked upon entrance so we couldn't use it and I couldn't […] find a service person to speak English. However, I didn't go for the room. Had a great time at the Navy Pier bringing in the New Year. Read more
"Hidden Fees"
Travelers beware. This hotel will charge your card with so many holds and not tell you.
Hotel Is Very Clean and in a great location for seeing the city. There were two things I didn't Like about this hotel. Frist was the parking you either pay for vallet parking per night or they use a parking garage and you are charged per night. The second thing I didn't care for wasthey charged you to connect to their internet service.
"Sheraton Towers in Downtown Chicago"
The convention that was scheduled at the time I was there consumed the hotel. There was little attention given to the guest who were not connected with the convention. Common areas were not maintained to the standard I expected. The common facilities were not available to all guest, i.e. lobby.
This guest did not leave a comment.
This guest did not leave a comment.
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