"Free wifi is too slow to use"
The wifi is not free. I could not use it unless I paid for faster service.Genuine Hotels.com guest review
Dirty and unhygienic.Genuine Hotels.com guest review
No toaster or coffee maker in the room, no cooking or eating utensils either. Room was nice but I expected an extended stay hotel with a kitchenette to be better equipped. Most travelers don't carry that with them.Genuine Hotels.com guest review
"dirtiest hotel i've ever stayed!"
this hotel needs lots of work and renovation! old and smells awful! dirty and disgusting!Genuine Hotels.com guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Thank you for taking the time to tell us about your experience. We are very disappointed to hear that you did not have a pleasant stay with us. We will work with our housekeeping staff to ensure our hotel is cleaned properly and smells fresh at all times. Thank you again for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Clean but not really"
So the fridge had the previous tenants food stuffs left in it.Genuine Hotels.com guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard We received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the items of a previous guest still being in your refrigerator. To make sure this doesn't happen again, we will be inspecting all guest rooms to ensure they are ready for our arriving guests. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"An okay place."
The hotel is not bad. There are some upgrades needed in the room we stayed in. The bed slept okay. The location was the best feature.Genuine Hotels.com guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and the comfort of the bed. As well, we appreciate your comments regarding the condition of your room and your suggestions will be useful as we continue to improve our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Beware: I purchased 3 nights' stay through hotels.com for a stranded person in Winston-Salem, NC. When the person arrived, they called me and required a credit card number to "have on file." The hotel then charged me for the first night's stay AGAIN. I contacted the hotel and spoke to a rude front desk clerk who only stated (over and over)-- "we didn't […] charge you, call hotels.com". I ended up with disputing it through my credit card company. Read moreGenuine Hotels.com guest review
"Not the worst around, but not the best"
If you look around at the prices of the other hotels in the area, this one is a bit lower, obviously there is a reason. I will say the lady at the front desk was very nice and the room was decent for what it cost. It is no luxury hotel, it's the quick and dirty type (not necessarily dirty, just using that expression). There is no room service in regards […] to making the bed, changing towels, etc. on a day to day basis, but if you ask they'll provide you with new sheets and towels. For the price, I would use this hotel again for business, but I'm easy to please; a more fickle individual might not like it. I certainly wouldn't book it for me and a lady friend; for a night drinking with the boys yes, but a no-go for any sort of vacation with a hint of romance or pleasure...strictly utilitarian on this one. It's exactly what you'd expect from it's outside appearance, it's ok and nothing more. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Thank you so much for writing a review of your stay. I truly appreciate your comments regarding the front desk staff being very nice and that the room was adequate for your needs. We strive to use feedback such as yours to continually improve, and to hear we could have done a better job creating an atmosphere of a "home away from home" for you is disappointing. I have shared your comments with the team and we will be sure to use your feedback to provide a more pleasant experience for all of our guests. Thank you again for your review. We would love to see you again, should your travels bring you back to our area.
"OK for a night without Power"
Wanted a warm place to stay with a shower since our power was out for the 2nd night in a row and didn't want to pay a lot. These are basic accommodations. No frills. Mostly clean. Although beer bottle caps were found under the ottoman and next to the wall. The noise insulation is minimal. Could hear the interstate all night. Extremely noisy flushing […] toilet. You could hear other room's showers running. It did serve a purpose. It was warm and there was a shower. Read moreGenuine Expedia guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Thank you for taking the time to write a review of your stay. I am glad that we were able to provide you with a warm room and shower during your recent power outage. I am sorry to hear that you experienced noise issues during your visit. As well, I apologize that the cleanliness of your room did not fully meet your expectations. I will be reviewing your comments with our staff to ensure these issues do not continue in the future. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"a home away from home"
wanted to get away for the weekend to watch nfl playoffs. staff was very courteous including Miss Sophia, but also left me alone if I did not need anything, which was what I was looking for. No loud noises, no druggie activity. Seemed to be mostly working men staying there.Genuine Expedia guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Hi Ronnie, Thank you so much for posting a review of our hotel! I am glad to read that you were pleased with both the staff and your weekend away watching the playoffs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future!
"Good value, not fancy"
Hotel staff printed out two maps and directions to local points of interest at no charge, which was very helpful. Room was clean and bed was comfortable, but carpet near door was frayed, and there were other signs of an inadequate maintenance budget. The ability to prepare our own meals was an important cost saver to us.Genuine Expedia guest review
Staff was unbelievably friendly and welcoming. Room was clean and everything in working condition. It's in the middle of a high traffic area but there were no issues getting in or out nor was I bothered by the noise of I-40 Traffic. Will definitely consider staying again.Genuine Hotels.com guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Mary - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay and that you found your room clean, in good working condition and quiet. I was also thrilled to hear that our staff was so welcoming and friendly. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Staff was frenidly.Hotel was close to mall and plenty of eating places.Genuine Hotels.com guest review
"Great for what it is"
I was in Winston-Salem for a conference and had to pay my own expenses so I can't afford to stay at the Marriott downtown. This was inexpensive, in a retail section of town so there were lots of food options and there was a Barnes & Noble in walking distance that provided cheap entertainment one evening. The room was clean and the kitchen area was clean […] and stocked with utensils. I had a microwave dinner one night that saved me money since I could put it in the fridge to keep it frozen. The room had a lingering odor in it but I'm not sensitive to such things. It was a non-smoking room but if someone smokes outside or next door then, hey, there's going to be an odor. For the price, I was pleased. I was only in the room at night. It seemed like a safe area - next to the Hanes Mall. No problems. Price was a primary consideration for me so 4 stars. It really was clean! And the staff was professional and courteous for the five minutes I interacted with them. Read moreGenuine Expedia guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Don - The staff and I read your comments about your stay with us. It was a pleasure to read that you had a pleasant stay and that you found our amenities were accommodating, and to your satisfaction. We also acknowledge the fact that you have had an issue with a "lingering" smoke odor in your room. To ensure that this situation doesn't occur again, my team thoroughly treated and deodorized the room, to ensure the issue is rectified. We continue work to improve our hotel; We really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Real nice place ,,,,,,would stay there next trop!!!!!!!!!!!!!!!!!!Genuine Hotels.com guest review
"Not a great place to stay"
We were not happy with our stay. When we arrived, we pulled down the bed to see dirty sheets with hair on them. When we called for new sheets, we had to also ask for a new pillow cases. Well, that led into us seeing that the pillows had stains on them. As we tried to sleep, someone outside kept yelling at her partner who was on the second floor until […] around 12:30 AM. No one from the hotel staff went out to stop her from yelling. The room was marked as non-smoking but smelled of smoke. Thankfully we only had to stay one night but if we ever have to go back to that area and there are no other hotels available, we rather sleep in our car. Read moreGenuine Hotels.com guest review
"Not worth it"
Non smoking room smelled like smoking, very noisy and beds were not very comfortable. I guess you get what you pay for in this oneGenuine Expedia guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Thank you for your recent review of your stay. I am sorry to hear that your non-smoking room had a slight smoke odor and that you found the bedding to be uncomfortable. As well, that you were disturbed by noises. Your comments were reviewed by the staff, and we are focusing on improving our processes to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Okay - except for the guests"
The hotel itself isn't bad. Room was clean and appliances were functional. No issue with actual hotel. Problem was the other guests. As an extended-stay property, you had guests making themselves at home - drinking beer, smoking and loud discussions/cursing outside all evening. Kind of annoying. Nobody from the hotel seemed to care.Genuine Hotels.com guest review
It was good, a nice quiet overnight place that met my need.Genuine Hotels.com guest review
Response by Extended Stay America Winston - Salem - Hanes Mall Boulevard Thank you for taking the time to write a review of your stay. It's great to hear that you found our property to be a good, quiet place to stay during your travels. I am so pleased to know that we were able to meet all of your needs. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
"Do Not Stay Here!!"
I will NEVER stay at an Extended Stay again after staying at this hotel! It was dirty, old, smelly and difficult to find. It smelled like someone had been smoking pot in it when I first opened the door. There were black ashes all over the bathroom counter, the towels were stained, the blanket on the bed had hair all over it. I needed a hair dryer the […] next morning and there was none in the room. The front desk did not have one either. You could also hear people walking and talking in the neighboring rooms. I could not wait to get out of that hole of a room! Read moreGenuine Hotels.com guest review
"Budget Hotel Needs Some TLC"
Was supposed to be a non-smoking room, but upon arrival noticed a definate cigarette smell to the room and bedspread. Later we noticed cigarette ashes on the carpet and bathroom counter. The bedspread had multilple noticiable cigarette burns. The rangetop was not cleaned thoroughly and was especially dirty around the burner rings. Definitely a budget […] hotel: The bathroom had no exhaust fan. Not much insulation/noise between the exterior walls and rooms next door. There was a weird random noise from the kitchen cabinet area, but did not seem to be from our room. The flush of the toilet was VERY LOUD. No computer & printer was available on-site for hotel guests. Read moreGenuine Expedia guest review
"Only a few miles to Medical Center"
It was pretty good for the need I had. I wasn't able to enjoy a lot due to timing. I would like to stay there again and enjoy everthing more.Genuine Hotels.com guest review
Great location for food and shopping, but traffic can get backed up during major shopping hours. I will say that the staff at the front desk are very helpful and friendly, they are the thing I remember the most. Unfortunately I would recommend rewashing dishes and check bath towels to make sure they are clean. Its understandable being an "extended stay". […] Also you WILL need to bring your own blow dryer, soap, shampoo and your own dish soap, none provided. Remember to put ice trays in freezer once you arrive, no ice machine. Read moreGenuine Hotels.com guest review
"Good location. close to alot of Great places."
Its in a Geat place and close to the Mall. Nice clean room and friendly staff. comfortable bed and nice shower and TV. Only downside was no hair dryer.Genuine Hotels.com guest review
"bad hotel for family"
Had to wait outside in the cold for 30 mins until the receptionist opened the office door after I had knocked on the door and called the after hours number. Complementary toiletries were unavailableGenuine Expedia guest review
Excellent value for the price. Room equipped with a full sized refrigerator, stove, microwave oven, sink, dishes, silverware, pots and pans. Location convenient to I-40 and dozens of national chain restaurants and a major shopping mall. Staff friendly and cooperative.Genuine Expedia guest review
"Nice price and location"
Nice price, location, and front desk manager awesome!Genuine Expedia guest review
"dirtiest hotel ever"
This place probably has an hourly rate...Sleazy customers cat called me from the balcony when I pulled in. The staff was friendly though. The carpet in the room was so dirty that is was sticky everywhere and I had to wash my feet after walking around and wear socks. there were hairs all over the bathroom. Just praying there were no bedbugs.Genuine Hotels.com guest review
Front desk lady was abrupt. The room had a refrigerator with empty ice trays. She told me to go up to the gas station and buy ice!Genuine Hotels.com guest review
"Convenient and affordable"
If you are looking for a spot for an overnight stay that won't break the bank, this is perfect. You can also walk to restaurants and shopping from this convenient location. It is not the nicest hotel, but the rooms are comfortable and have a kitchenette.I don't know how people stay for extended periods, but would recommend for a short stay.Genuine Hotels.com guest review
Great Hotel for what we were looking for. We got in at 5 am and hotel only charged us for one night. Great local shopping because the room has a kitchenette if you want to cook.Genuine Hotels.com guest review
"convenient, friendly service, but other issues"
they decided to test the fire alarm for 2 hours in the morning while we were trying to get ready, the bedspread had burnmarks even though it was a non-smoking roomGenuine Hotels.com guest review
"Non Smoking room wasn't"
Just because you post a "no smoking" sign on the door to the room doesn't turn a smoke permeated room into a non smoking room. We bought some Air freshener, and sprayed the carpet, and curtains, but within a few hours the smoke smell would be back. After we moved to our next hotel, we had to wash everything to get the smoke smell out.Genuine Expedia guest review
i had a wonderful visit and the staff was very nice and freindlyGenuine Hotels.com guest review
"Not the RITZ but suitable especially for the price"
room was clean-frig. and cooktop came in handy-very reasonably priced for a one nite stay. Lots of nice restaurants nearby. We went to Outback.Genuine Expedia guest review
"Love the hotel and the staff. They helped us so much."
11/19/14 D C
The Manager Robbin Bennett was so nice to my son and i in a time of need. The hotel was so nice. You need to book here it's a great place.It's clean,safe and there's alot to do around the hotel. The room's are clean and nice and the staff is always asking if you need something. And the staff is very nice. Great job guys.
10/27/14 J H Greenville, South Carolina
We were in Winston Salem for a weekend wedding. Upon arrival, the staff was courteous- this is the nicest thing I can say about the hotel. Although the rooms looked clean, they felt dirty and smelled musty. We were shocked at the poor quality of furniture, flooring, kitchen equipment, & cabinetry. My guess is the rooms have not been upgraded/renovated in many, many years... and these rooms desperately need renovating! We were so disappointed in the overall quality we moved to another facility. Until this hotel undergoes a complete transformation, I would not recommend it to anyone.
"Hotel was fine for a brief stay"
09/13/14 jollycrone San Cristobal de las Casas, Mexico
The motel was clean and well-equipped. I had a bit of strife, inspired by the manager -- none of the people mentioned in the previous comments -- who said that there was no place to leave my suitcase while I explored Winston-Salem. She was very curt and officious, but than an underling stepped in to say that there was a vacant room where I could leave the bag. Not a good firstimpression!
"A Very Pleasant Surprise"
09/06/14 Jack M
After reading some of the reviews, I was very leery about staying here - but a conversation with the manager, Sophia, convinced me to give it a try, and I'm VERY glad I did. First, one of the nicest, most helpful hotel staffs I've ever encountered (and I've stayed at a lot of hotels, including a lot of very upscale hotels). Second, contrary to what I read in other reviews, the room was perfectly nice and clean - great bed, very nice, firm mattress. An extremely convenient location near the heart of the city, yet still quiet (it's tucked into the end of a cul-de-sac). In sum, one of my best hotel experiences ever - I would DEFINITELY recommend this extended stay hotel.
"Stayed very recently. Nice"
09/02/14 NikhilPS_21 Pune, India
I have stayed in many extended stay hotels. I would like to mention that the room here was the best. It was big, clean and worth of evry single penny. The hotel is not so good, but this room was. Staff was mostly friendly Nick, Lisa, Amy were very nice. Found few things worth mentioning. Breakfast was always incomplete, no Cups, Fruits or Bars. No Cofee on weekends. This needs to be taken care of.
"Drugs, ladies of the night, rude mgmt - oh, my!"
07/27/14 Donna M Orange Park, Florida
The place is near wooded area and visited by reported drug-dealers (someone smelled meth), ladies of the night and the place might be considered unsafe for most families. People sit outside hotel doors and smoke (?) on steps within feet of the rooms. One would think that very nearby better-named hotels would assist in ridding the problem. The rooms appear much smaller than in the picture and management is said to be repeatedly non-existent.
"Great stay at a reasonable price"
05/27/14 ewnadler Atlanta, Georgia
My husband and I recently returned from a four day wedding celebration for a cousin in Winston-Salem. In advance of the event, I arranged for us to stay at the Extended Stay America there--and it was perfect in every way. The room itself was clean, kitchen was adeqately equipped, staff (esp. Sophie) were gracious and hospitable, and the price was far more reasonable than the rooms which had been blocked elsewhere for wedding guests. Since the room had a kitchen, we brought food for meals that were not included in the wedding festivities and saved money that way also. Melissa Manning, the hotel manager, inspected our room personally prior to our arrival and left a card indicating we should let her know if we found anything was amiss; we obviously did not! I wholeheartedly recommend the Extended Stay America for visitors to the Winston-Salem area. It is everything one looks for in the an extended stay hotel, including good value, location, facilities, and service, and helped make the wedding weekend a perfect mini-vacation.
"In desperate need of upgrades"
In need of serious Upgrades of equipment, furniture, new bed linens, carpets, interior and exterior painting and etc. Internet is slow like dial up; no elevators for disabled guests. The staff was very pleasant and I bad they had to deal with all the negative feedback. The manager of this this establishment should be ashamed, embarrassed, and needs to close this unsatisfactory establishment down to renovate to bring up to standard.
"Thanks Extended Stay and employees, my times were very enjoyable"
05/12/14 Rhonda R Winston Salem, North Carolina
I do not understand why this extended stay at hanes mall in winston salem gets such a bad rap. i have stayed there several times as a home away from home, just to get away for personal leisure, the staff has been wondeful, my room has always been clean, i am left alone unless i need something which is what i wanted, no loud noises, the internet not the fastest but worked okay for me, the grab n go breakfast was fresh with the muffins and granola bars, besides grits and oatmeal, there is 3 kinds of coffee and 3 kinds of creamers, hot tea, apples and oranges. i was satisfied. if you want a four or five star hotel, go there, if you want a home away from home for business or leisure then extended stay is for you, and its near pretty much anything you could want.
"Go somewhere else..."
04/08/14 Mike C
The grounds are filthy (pet fescies) and the rooms aren't much better. The internet is slower than dial up and the staff is nonresponsive. The guest laundry is broken most of the time and when it works it's EXPENSIVE. They do not have any type of breakfast and no work out/exercise equipment (I knew that going in). I was hung up on by their central call center after trying to file compaints. My room was not cleaned unless I allowed them in at the completely random time in the morning. This was the worst experience of my life...
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