"the staff here is great, i left a library book and they found it and held it for me"
01/23/15 Rhonda R Winston Salem, North Carolina
i had stayed here a few times previously, this time my house was being painted. i got a room with early check in exactly where i wanted to be. there are no loud noises or partying or anything like that. the staff is friendly but not nosy, which is great. best of all i left a library book upon checkout, and called back a couple hours later after i discovered i did not have the book, the staff and maid found the book for me and held it at the front desk for me. can't say enough good things about this hotel...it always fits my needs and i will continue to stay there as a home away from home
"Love the hotel and the staff. They helped us so much."
11/19/14 D C
The Manager Robbin Bennett was so nice to my son and i in a time of need. The hotel was so nice. You need to book here it's a great place.It's clean,safe and there's alot to do around the hotel. The room's are clean and nice and the staff is always asking if you need something. And the staff is very nice. Great job guys.
10/27/14 J H Greenville, South Carolina
We were in Winston Salem for a weekend wedding. Upon arrival, the staff was courteous- this is the nicest thing I can say about the hotel. Although the rooms looked clean, they felt dirty and smelled musty. We were shocked at the poor quality of furniture, flooring, kitchen equipment, & cabinetry. My guess is the rooms have not been upgraded/renovated in many, many years... and these rooms desperately need renovating! We were so disappointed in the overall quality we moved to another facility. Until this hotel undergoes a complete transformation, I would not recommend it to anyone.
"Hotel was fine for a brief stay"
09/13/14 jollycrone San Cristobal de las Casas, Mexico
The motel was clean and well-equipped. I had a bit of strife, inspired by the manager -- none of the people mentioned in the previous comments -- who said that there was no place to leave my suitcase while I explored Winston-Salem. She was very curt and officious, but than an underling stepped in to say that there was a vacant room where I could leave the bag. Not a good firstimpression!
"A Very Pleasant Surprise"
09/06/14 Jack M
After reading some of the reviews, I was very leery about staying here - but a conversation with the manager, Sophia, convinced me to give it a try, and I'm VERY glad I did. First, one of the nicest, most helpful hotel staffs I've ever encountered (and I've stayed at a lot of hotels, including a lot of very upscale hotels). Second, contrary to what I read in other reviews, the room was perfectly nice and clean - great bed, very nice, firm mattress. An extremely convenient location near the heart of the city, yet still quiet (it's tucked into the end of a cul-de-sac). In sum, one of my best hotel experiences ever - I would DEFINITELY recommend this extended stay hotel.
"Stayed very recently. Nice"
09/02/14 NikhilPS_21 Pune, India
I have stayed in many extended stay hotels. I would like to mention that the room here was the best. It was big, clean and worth of evry single penny. The hotel is not so good, but this room was. Staff was mostly friendly Nick, Lisa, Amy were very nice. Found few things worth mentioning. Breakfast was always incomplete, no Cups, Fruits or Bars. No Cofee on weekends. This needs to be taken care of.
"Drugs, ladies of the night, rude mgmt - oh, my!"
07/27/14 Donna M Orange Park, Florida
The place is near wooded area and visited by reported drug-dealers (someone smelled meth), ladies of the night and the place might be considered unsafe for most families. People sit outside hotel doors and smoke (?) on steps within feet of the rooms. One would think that very nearby better-named hotels would assist in ridding the problem. The rooms appear much smaller than in the picture and management is said to be repeatedly non-existent.
"Great stay at a reasonable price"
05/27/14 ewnadler Atlanta, Georgia
My husband and I recently returned from a four day wedding celebration for a cousin in Winston-Salem. In advance of the event, I arranged for us to stay at the Extended Stay America there--and it was perfect in every way. The room itself was clean, kitchen was adeqately equipped, staff (esp. Sophie) were gracious and hospitable, and the price was far more reasonable than the rooms which had been blocked elsewhere for wedding guests. Since the room had a kitchen, we brought food for meals that were not included in the wedding festivities and saved money that way also. Melissa Manning, the hotel manager, inspected our room personally prior to our arrival and left a card indicating we should let her know if we found anything was amiss; we obviously did not! I wholeheartedly recommend the Extended Stay America for visitors to the Winston-Salem area. It is everything one looks for in the an extended stay hotel, including good value, location, facilities, and service, and helped make the wedding weekend a perfect mini-vacation.
"In desperate need of upgrades"
In need of serious Upgrades of equipment, furniture, new bed linens, carpets, interior and exterior painting and etc. Internet is slow like dial up; no elevators for disabled guests. The staff was very pleasant and I bad they had to deal with all the negative feedback. The manager of this this establishment should be ashamed, embarrassed, and needs to close this unsatisfactory establishment down to renovate to bring up to standard.
"Thanks Extended Stay and employees, my times were very enjoyable"
05/12/14 Rhonda R Winston Salem, North Carolina
I do not understand why this extended stay at hanes mall in winston salem gets such a bad rap. i have stayed there several times as a home away from home, just to get away for personal leisure, the staff has been wondeful, my room has always been clean, i am left alone unless i need something which is what i wanted, no loud noises, the internet not the fastest but worked okay for me, the grab n go breakfast was fresh with the muffins and granola bars, besides grits and oatmeal, there is 3 kinds of coffee and 3 kinds of creamers, hot tea, apples and oranges. i was satisfied. if you want a four or five star hotel, go there, if you want a home away from home for business or leisure then extended stay is for you, and its near pretty much anything you could want.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )