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Sofitel Amsterdam The Grand - Amsterdam 52.37106, 4.89523
Oudezijds Voorburgwal 197, Amsterdam, 1012 EX Netherlands
Guest review summary
- 9.2 Average rating: All Trip Types
- 100% Recommended
- 24 Reviews
- 9.2 Hotel Service
- 9.6 Room Comfort
- 8.8 Hotel Condition
- 9.4 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (24) | 9.2 |
| Business | (3) | 9.4 |
| Romance | (4) | 10.0 |
| Family | (3) | 8.0 |
| With Friends | (2) | 10.0 |
| All Others | (12) | 9.0 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 0203 027 81 46
Facilities
Services
- Airport transportation (surcharge)
- Babysitting or child care
- Breakfast available (surcharge)
- Complimentary newspapers in lobby
- Concierge desk
- Currency exchange
- Doorman/doorwoman
- Express check-out
- Fitness facilities
- Health club
- Internet access - wireless
- Massage - treatment room(s)
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Parking garage
- Porter/bellhop
- Safe-deposit box - front desk
- Sauna
- Security guard
- Steam room
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Library
- Meeting rooms (small groups)
- Room service (24 hours)
- Secretarial services
- Technology helpdesk
- Translation services
Rooms (all rooms include)
- Bathrobes
- Bathroom phone
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Complimentary newspaper
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Extra towels/bedding
- Hair dryer
- Handheld shower
- Housekeeping
- Hypo-allergenic bedding available
- In-room childcare (surcharge)
- In-room safe
- Internet access (surcharge)
- Makeup/shaving mirror
- Minibar
- Non-smoking only
- Pay movies
- Premium television channel(s)
- Private bathroom
- Rollaway beds
- Satellite television service
- Sewing kit
- Shower/tub combination
- Slippers
- Turndown service
- Wake-up calls
- Window opens
- Wireless Internet access
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Elevator/lift;
- Number of floors: 5;
- Number of rooms: 178;
- Restaurant(s) in hotel;
- Smoke-free property;
- Suitable for children;
- Swimming pool - indoor;
- Umbrella
| Check-in time is | 2 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Renovation information
The hotel will be renovating from 23 September 2009 to 31 May 2010. The following areas are affected:
- Swimming pool
- Spa
- Spa tub
- Sauna
Recreation
- Aerobics nearby
- Bicycle rentals on site
- Boating nearby
- Boat launch on site
- Playground nearby
- Sailing nearby
- Swimming on site
- Yoga classes/instruction nearby
Guestrooms Guestrooms
Superior Queen
One double bed. Pastel decor, classic furnishings, small lounge area with a couch and two chairs and black-and-white art deco bathroom. Climate control, satellite television with pay movies and premium channels, wireless Internet connection (surcharge), direct-dial phone, minibar and complimentary newspaper. Bathroom with complimentary toiletries, hair dryer, bathrobes and slippers.
All rooms include All rooms include- Bathrobes
- Bathroom phone
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Complimentary newspaper
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Extra towels/bedding
- Hair dryer
- Handheld shower
- Housekeeping
- Hypo-allergenic bedding available
- In-room childcare (surcharge)
- In-room safe
- Internet access (surcharge)
- Makeup/shaving mirror
- Minibar
- Non-smoking only
- Pay movies
- Premium television channel(s)
- Private bathroom
- Rollaway beds
- Satellite television service
- Sewing kit
- Shower/tub combination
- Slippers
- Turndown service
- Wake-up calls
- Window opens
- Wireless Internet access
Classic room
1 queen bed. Desk. In-room safe. Television - Satellite service. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Minibar. Shower/tub combination. Handheld shower. Makeup/shaving mirror. Bathroom telephone. Designer toiletries. Bathrobes. Slippers. Hair dryer. Complimentary newspaper. Blackout drapes/curtains. Turndown service. Climate control. Non-smoking rooms only.
All rooms includeJunior Suite
One double bed. Pastel decor, classic furnishings, small lounge area with a couch and two chairs and black-and-white art deco bathroom. Climate control, satellite television with pay movies and premium channels, wireless Internet connection (surcharge), direct-dial phone, minibar and complimentary newspaper. Bathroom with complimentary toiletries, hair dryer, bathrobes and slippers.
All rooms includeLUXURY KING
One king bed. Pastel decor, classic furnishings, small lounge area with a couch and two chairs and black-and-white art deco bathroom. Wireless Internet access (surcharge). Satellite TV with pay movies. Direct-dial phone. Minibar. Complimentary newspaper. Hair dryer. Complimentary toiletries.
All rooms includeLuxury Twin
Two twin beds. Pastel decor, classic furnishings, small lounge area with a couch and two chairs and black-and-white art deco bathroom. Climate control, satellite television with pay movies and premium channels, wireless Internet connection (surcharge), direct-dial phone, minibar and complimentary newspaper. Bathroom with complimentary toiletries, hair dryer, bathrobes and slippers.
All rooms includeOpera Suite
One king bed. Pastel decor, classic furnishings, small lounge area with a couch and two chairs and black-and-white art deco bathroom. Wireless Internet access (surcharge). Satellite TV with pay movies. Direct-dial phone. Minibar. Complimentary newspaper. Hair dryer. Complimentary toiletries.
All rooms includePrestige Suite
One king bed. Pastel decor, classic furnishings, small lounge area with a couch and two chairs. Wireless Internet access (surcharge). Satellite TV with pay movies. Direct-dial phone. Minibar. Complimentary newspaper. Black-and-white art deco bathroom with hair dryer and complimentary toiletries.
All rooms includeSuperior Twin
Two twin beds. Pastel decor, classic furnishings, small lounge area with a couch and two chairs and black-and-white art deco bathroom. Wireless Internet access (surcharge). Satellite TV with pay movies. Direct-dial phone. Minibar. Complimentary newspaper. Hair dryer. Complimentary toiletries.
All rooms includeTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
- A city/local tax will be charged
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Pets: EUR 25 per day
Prices shown exclude taxes and fees unless otherwise stated.
Area map
A short guide to City Center Amsterdam
The bustling heart of Amsterdam, this district attracts hordes of visitors teeming from Centraal Station to Dam Square and its beautiful Nieuwe Kerk (14th-century). The oldest part of town, Oude Zijde, is famous for its Red Light District, but the University and the docks bring a different kind of colour and buzz to the narrow streets. Don’t miss the Oude Kerk, the Amstelkring Museum or the paintings in the Amsterdams Historisch Museum.
see all hotels in City Center AmsterdamNearby Activities & Points of Interest
Less than 0.5 mile
- National Monument - 200 yards
- City Centre Amsterdam - 300 yards
- Allard Pierson Museum - 300 yards
- Dam Square - 300 yards
- Royal Palace - 400 yards
- Amsterdam Historical Museum - 400 yards
- Nieuwe Kerk - 400 yards
- Oude Kerk - 400 yards
- Begijnhof - 400 yards
- English Reformed Church - 400 yards
3.0+ mi
- Amsterdam Schiphol Airport (AMS) - 7.5 miles
- Rotterdam Airport (RTM) - 35 miles
Reviews
Filter by:
-
All (24)
- Recommended (24)
- Not recommended (0)
"Very comfortable would definately go back"
Reviewed by M of Reading (Near London) on Sep 23, 2008
All staff had a smile on their face all the time. Very pleasant, helpful and cheerfull. Beds where very comfortable. Decor a bit old fasioned but suited the beautiful building. Excellent location.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Quality as expected"
Reviewed by P of London on Sep 9, 2008
My girlfriend and I stayed here hoping that it would live up to our expectations. IT DID. Our future visits to Amsterdam will certainly have to live up to the quality service provided by The Grand. Every little detail or request is adhered to by the hotel staff. Definitely recommending
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Amsterdam's Jewel"
Reviewed by a of brighton on Aug 8, 2008
Fantastic central location, this hotel and it's team were outstanding. Highly recommended. The Sofitel Grand is the icing on the cake.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
The following English reviews were posted by Hotels.com guests from other countries
"Winner"
Reviewed by Kevin of El Dorado Hills on Nov 2, 2009
Very nice hotel. My wife and I spent 3 nights there and had a fantastic time. The room was great, just a standard room, but fully renovated, really nice shower and bathroom. I would definitely stay there again. It has a bit of "The Shining" vibe, big, quiet, etc. The new restaurant is beautiful. The oyster bar, and cocktail bar are awesome, the food in the main dining room needs some tweaking, my wife's soup was really good, my artichoke salad was great the cumin grilled lobster was just overpowered by the cumin, just could not taste the lobster. The Yellowtail tartar was a bit heavy with mayonnaise. All in all you can not go wrong with this place, the staff was really helpful, and the hotel is beautiful. Location is great. Being close to the Red Light was just a non issue so don't worry about that.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
"Great location"
Reviewed by Poul of Copenhagen on Oct 8, 2009
Upon arrival we were offered a choice of a renovated modern style room overlooking the canal or a two-storey, classic style appartment overlooking the courtyard and the receptionist showed both - never experienced such outstanding service before - anywhere! The indoor swimming pool was undergoing renovation but again the service was outstanding as the receptionist offered that we could use the pool in another nearby five star hotel. And call the hotel in advance to let them know we were coming.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Oasis"
Reviewed by a Hotels.com guest on Sep 23, 2009
Worth it for everything, especially the location... Off the big noise, but central. The place itself is beautiful, and the service is excellent; the front desk staff is very helpful and nice, and the housekeeping, quiet and efficient. Would go back...
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Excellent choice"
Reviewed by P of NORTHERN IRELAND on Aug 25, 2009
Central location,pleasant staff,clean,comfortable rooms. I would recommend this hotel as one of the best.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Best location in the city"
Reviewed by Joe of Hopkinton on Jul 28, 2009
Spent two nights in Amsterdam with the wife. Things I loved about the Hotel. - Checked in at 6:00am, no problem or extra charge. -Best location in the city -friendly staff -If you need a bike , scooter, cab to airport they will take care of everything and you can just charge your room Bad - can be a little noisy at night due to the location (if you want a quite city this might not be the place for you) - charged a phone call to my credit card and found out 2 days later that the number was taken and used for other calls.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"Wonderful"
Reviewed by a Hotels.com guest on Jul 20, 2009
Everything about this hotel was absolutely great. The only thing I could possibly critique would be the size of the rooms. They were very nice, but small. Everyone was very nice and extremely helpful. Nice, clean pool.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Hotel Staff"
Reviewed by a Hotels.com guest on Jul 15, 2009
The staff was very helpful with everything and excellent room - nice extra was the car was packed with light snacks for our onward journey.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Outstanding- great location, excellent staff"
Reviewed by Bob and Mila of McKinney on May 11, 2009
As stated above, the hotel was central and therefore close to many sights. The staff were excellent, especially the concierges; they made our side trips to Keukenhof Gardens and Het Loo most enjoyable. We were upgraded to a suite; the room was nice-but not lavish for a 5 star hotel-and well appointed. A great value overall- you will not be disappointed.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"modern decor"
Reviewed by yvonne of madison on Apr 17, 2009
the hotel is located on the heart of the city, within walking distance to red light district, restaurants and shops. we enjoy walking so we didn;t mind walking a longer distance back from the museums to the hotel, stopping at the flower market. the room was one of the recent remodeled ones, very modern and comfortable with a beautiful bathroom (my sister got one of the older rooms and it was not nice). the staff was friendly and helpful, the lobby also modern and chic. the restaurant beautiful and offered a great breakfast- high price.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Hotel Under Renovation Construction"
Reviewed by a Hotels.com guest on Mar 26, 2009
Although the location and service was excellent, f for a five-star hotel facilities were less than satisfactory and we were not advised of it being under construction when making the reservation. The rooms were tired and old (TV set from twenty years ago). The restaurant used for breakfast and other meals was a cordoned off area with less than adequate food and extremely highly priced (e.g. cold coffee, running out of food and waiting for long periods for replacements at a charge of around 60 Euros per person for a continental breakfast!) The gym was a tiny dark and airless room no one could workout in and no offer was made for access to neighborhood gyms.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 2.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 12, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 22, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great New Rooms"
Reviewed by Michael of Houston on Dec 8, 2008
Having stayed at Grand Ams before I was thoroughly surprised by the new room decor and super baths. Very upbeat but not sparse with lots of amenities . Baths are amazing with huge Tub w/flatscreed TV recessed in limestone wall with waterproof remote. Hermes products. Room service extra fast. Smiling staff. CAVEAT: Renovations are in progress in the bar and lounge area..Good part ..using the "Marriage Hall" an architectural tour de force of the Dutch Modern school of the turn of the century. Both bar and dining functions are in this space. Bad..can be a bit crowded but the staff is excedingly helpful and accommodating.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 21, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"rooms could do with alitt;e revamping"
Reviewed by r of newark on Nov 3, 2008
I have stayed at this hotel before it is the position of the hotel which is great for dam square. The hotel reception area has had a face lift it now has a modern feel to it when you walk through the revolving door into the reception. It would be nice if they changed the bed linen and head boards from the 1980's look! always a very enjoyable time is spent here. The staff always try there best to help you.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 6.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 23, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"outstanding"
Reviewed by Mori of orlando on Aug 15, 2007
one of the most beautiful hotels I have stayed
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"Top notch"
Reviewed by a Hotels.com guest on Oct 7, 2008
Fantastiskt hotell. Allt var bra. Läge, rum och service. Möjligen är personalen, om man är svensk och ovan vid uppvaktning, lite för hjälpsam.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great place to be"
Reviewed by H of Copenhagen on Sep 30, 2008
everything perfect - except for the beds which we found a bit too soft
Overall Rating
out of value="10"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 2.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews