All hotels in Patong, Thailand
1 room, 2 adults
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282 Phrabaramee Rd, Patong Beach, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 210 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    4.1
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5.0 / 5Outstanding
"Wonderful hotel experience"
Excellent service!
Genuine Hotels.com guest review
5 night romance trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"very good"
good location,and there's shuttle bus to shopping mall every hour until 9:00 pm
Genuine Expedia guest review
Other trip Apr 29, 2015
A Traveler
US
4.0 / 5Excellent
"Good stay, helpful staff"
I really like this hotel so much and next time i will go to patong i will stay there fpr sure
Genuine Expedia guest review
Other trip Apr 28, 2015
hamdi
US
4.0 / 5Excellent
"Nice location"
I have stayed at this hotel for 2 nights march 2015, its location is very nice, at the end of patong beach away from the crowd , the rooms are comfort but a lot of stairs. the breakfast is nice. I have tried dinner in the main restaurant at the seafood night , it was excellent. pols are ok. you can just cross the road to the beach. you can walk for 20 minutes to the famous bangala street or take a toktok.
Genuine Expedia guest review
Other trip Apr 16, 2015
Mahmoud
US
5.0 / 5Outstanding
Taxi Driver was confused as there are 3 Novatels in Phuket.
Genuine Expedia guest review
Other trip Jan 1, 2015
rosie
US
5.0 / 5Outstanding
"Amazing view and friendly staff"
The view from the room is beautiful and the staff is extremely helpful and customer oriented
Genuine Expedia guest review
Other trip Dec 23, 2014
Rami
US
4.0 / 5Excellent
"beautiflly landscaped nice hotel"
very nice clean rooms, perfect location, right next to the beach, very friendly staff, good securityas well..
Genuine Expedia guest review
Other trip Aug 9, 2014
mausoom
US
4.0 / 5Excellent
"Nice Hotel , A liitle dated but well worth a visit"
The Hotel and experience of Patong Beach was very good indeed , I would recomend it and also far away from the seedy areas
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay, Staff, and Location"
This was a great property. Twice, we had to call at 15:00 to have our room cleaned, but all other days, they did an amazing job. The food is great, wifi works well, and the room I had was amazing.
Genuine Hotels.com guest review
5 night trip Jul 16, 2014
A Traveler
US
3.0 / 5Good
"It's a nice hotel with good pool and gym facility"
Hotel staff were very friendly. However, food wasn't great. Seven of us had Dinner at Old Fisherman's restaurant and 3 of us wanted to return the food. Rooms were cleaned but bar was never replenished and they sometimes left begins old bed sheets.
Genuine Expedia guest review
Other trip Jun 5, 2014
Albert
US
5.0 / 5Outstanding
"it was wounderfull"
stay more time inPhuket .enjoy with the view from the hotel.have fun in the swimming pool.
Genuine Expedia guest review
Other trip Feb 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel if you want to stay in patong"
Novotel is a great place to stay in Patong, to the north of it...this allows one to keep a distance from the excessive noise/activity of Patong, yet within easy reach. The pools are relaxing and allows an alternate from the crowded beaches of Patong.
Genuine Hotels.com guest review
3 night family trip Jan 1, 2014
AC
US
3.0 / 5Good
"Good location. Service & Room Could be Better."
We stayed for 4 days in this hotel. This hotel is really good looking, well maintained and on a small hill overlooking Patong beach. Hotel itself is on adjacent Kalim beach. It takes about 200 Baht to go to downtown from hotel (one way). They offer free shuttle to Jungceylon shopping center...in downtown Patong. Hotel also has good breakfast for 300 Baht. Beautiful Views from hotel. The hotel rooms are small. We booked a room for 4 people. We got a queen bed + a bunk bed stacked for our kids. There was one small bathroom. Overall...very crimped space. In our Thailand, Malaysia & Cambodia trip, this hotel cost us the most and had the smallest room! Next is staff. In a foreign country, one depends upon staff to arrange tours. This hotel does have dedicated staff to help book tours, but they are outrageously expensive...double or more than typical cost! I had picked up flyers & free material at Phuket Airport which had listed few tour companies. I called and found same trips that were reasonably priced. So we went with PhuketTours...decent tour experience; safe. Similarly, we wanted to arrange drop-off to airport...cost 1300 Baht. I went to taxi stand at hotel entrance. The same large SUV was rented for 900 baht. This kind of pricing irritates me. Also, on our first day there were complimentary items like coffee etc. that staff did not replenish daily. We had to ask daily. Net-net, the service seems to be disappointing. They appear to be commercially motivated.
Genuine Expedia guest review
Other trip Jan 12, 2014
Vipul
US
5.0 / 5Outstanding
"Beautiful hotel"
Went on James Bond Island Tour, to Simone show, and Bubba Scubba diving. Enjoyed all. Wished I had brought more cash on the Bond Island Tour as there were lots of shopping oppertunities.Concierge staff helped us arrange most of our excursions. Bangla Street was a little overwhelming. Very glad we picked this hotel. It was beautiful! Wish we had more time to spend there. Thank-you to all the wonderful staff! Our breakfast was included in our room rate and it was very good with plenty of choices.
Genuine Expedia guest review
Other trip Jan 9, 2014
Jackie
US
3.0 / 5Good
"Quiet hotel but still walk-able to attractions"
We stayed at the Novotel Phuket Resort over the Christmas holiday in 2013. The main lobby area is beautiful with spectacular views and is completely open air. The concierge and other staff members were very helpful. The hotel is very hilly which we read prior to booking but we are young and don't mind a little hike. Our room was at the bottom of the resort so close to the street for walking but lots of stairs to get to lobby/breakfast etc. Not a problem for us but if you have mobility issues request a room at the top and take a shuttle down to the bottom. The staff originally told us that it was much to far to try and walk to the downtown area...they said 30 minutes. It took us 15 at a leisurely pace. They were just trying to get us to have them call us a cab. Bangla road is crazy, loud, crowded etc. so it was nice to stay in a place that was far enough from all of their chaos. The rooms were not fancy, rather dated, but the mattress was comfortable and the shower had good water pressure and plenty of hot water. We only did one day at Patong beach which was nice however our day trips to Surin beach and Kata beach were MUCH better. I highly recommend visiting the other beaches as Patong beach was incredibly crowded compared to the others.
Genuine Expedia guest review
Other trip Jan 5, 2014
Chelsea
US
2.0 / 5Fair
"Great facility, but needs improvement"
This facility is quite nice, especially the pool area, and the breakfast buffet. The first inconvenience was at check-in -- we arrived at 1 p.m., but had to wait till after 2 p.m. to check in. We had an oceanview room, which was quite nice. Unfortunately, both nights there the air conditioning in the room broke in the middle of the night, and the staff was very slow to fix the problem. I was thinking the first day that an upgrade should be offered, but the management made no such offers. We used the pool both days, and again, the pool area is quite nice. Unfortunately, we had used the hotel's towels at the pool area, and the staff did NOT mention that the towels were supposed to be returned to the towel desk, and on our last night we got a rather abrupt notice saying that we had 3 towels which were unaccounted for. When I called about this, the staff were intimating that perhaps I had taken the towels. The next day the situation was resolved, though. Lastly, as the facility is a bit on the outskirts of Patong, their shuttles into the town center were very limited and ended very early.
Genuine Expedia guest review
Other trip Nov 24, 2013
Mark
US
3.0 / 5Good
"Good location at the end of Surin Beach"
The hotel was decent, but even though we had a non smoking room it was obvious that it had a smoke smell to it. The staff overall were OK, but did not go out of their way to resolve concerns. And be aware, they charge 1500 Baht for any extra visitors to your room which too me is far to much. When I complained about this, the staff pretty much just said deal with it. I would not stay again because of this. YMMV.
Genuine Hotels.com guest review
3 night trip Nov 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Excelent place to stay right across from the beach"
Nice place to stay we had a great time, the hotel has free shutle service to downtown and because is on the hill they have free shutle from the street to your room if you are walking, it was a great place! we love it, very friendly staff.
Genuine Hotels.com guest review
3 night trip Oct 14, 2013
Ramon Arteaga
US
4.0 / 5Excellent
"Nice location....not to close and not to far"
Overall experience was great. There are a few things to point out that are probably subjective depending on each individual. The beds are hard (very hard). My wife liked them as she was having some back pain and the bed seemed to help with that. No ATM No convenience store to purchase bottled water or batteries etc.... The King bed we requested was 2 twins pushed together. You still have that small separation in the middle. Really some small things......and overall we enjoyed our stay.
Genuine Expedia guest review
Other trip Aug 11, 2013
A Traveler
US
4.0 / 5Excellent
"A Great Place to Stay, Great Location"
The overall stay was good but there somethings we wish the would improve on . The Bathrooms were clean (I know they were ) but they didn't appear to be clean. They could use some work. The Breakast was very good but we wish they had fresh juice and offer beef or turkey bacon besides pork.Otherwise, Breakfast was very good.We ate dinner one night at the resort but was VERY DISAPPOINTED . It was a Seafood Bar BQ , the selection of Seafood was very small and some things over cooked. We were disappointed because when we take a vacation like this , we spend a lot of time at the resort by design . Every other day we go out and tour BEAUTIFUL THAILAND. Then, the other days we spend at the resort , swim most of the day and relax . Haveing a great dinner that we could rely on would just better our time spent at the resort. The atmosphere for the dinner was AWSOME, SO BEAUTIFUL . The dinner just wasn't good .We met other guest while there and talking to them , we found they had the same opinion .We hope the resort will work in that. Make it so the guest want to have some dinners at the Resort .Thank You. V/R Gary Dean Akers
Genuine Expedia guest review
Other trip Apr 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Fabulous place!"
Very lovely!
Genuine Hotels.com guest review
1 night romance trip Mar 25, 2013
The Dukes
US
2.0 / 5Fair
Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again
Genuine Hotels.com guest review
9 night trip Mar 17, 2013
Ken
US
4.0 / 5Excellent
"Great Location - Away from the noise"
The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price.
Genuine Hotels.com guest review
4 night trip with friends Mar 6, 2013
KG
US
3.0 / 5Good
"good location but a rather tired hotel"
The rooms are rather dated and tired looking, and the facilities on-ground is feeling limited, although they have been well kept. It is located at the North end of Patong and is great for a quiet and restful night stay, and yet only a 5 minutes walk to town. I think I would expect a bit more from the hotel.
Genuine Expedia guest review
Other trip Feb 19, 2013
frychan
US
2.0 / 5Fair
"Mildew rooms"
Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again.
Genuine Expedia guest review
Other trip Feb 12, 2013
Sammy
US
5.0 / 5Outstanding
"Nice hotel"
Had a great time
Genuine Hotels.com guest review
2 night trip Jan 31, 2013
Cal
US
5.0 / 5Outstanding
"Great stay, hands down."
Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket.
Genuine Expedia guest review
Other trip Jan 12, 2013
A Traveler
US
4.0 / 5Excellent
Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.
Genuine Hotels.com guest review
4 night trip Dec 20, 2012
Robyn
US
4.0 / 5Excellent
"Nice place overlooking Patong Beach"
This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.
Genuine Expedia guest review
Other trip Dec 23, 2012
Jason
US
5.0 / 5Outstanding
"Great Hotel"
We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.
Genuine Expedia guest review
Other trip Dec 23, 2012
A Traveler
US
4.0 / 5Excellent
"Wake up to one of the most beautiful views ever."
Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking.
Genuine Expedia guest review
Other trip Oct 15, 2012
Moussa
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Can definitely recommend!"
Lovely hotel in a fantastic location with great views over the bay. Only a short walk down the steps to Patong Beach and the main strip. Staff could't do enough to help. Breakfast was great with heaps of choices. Pool area was amazing with such gorgeous views. Kung the resident tailor was lovely and made me some great clothes at affordable prices. The tour desk staff were also extremely helpful. Room was lovely although the bed was extremely hard therefore not very comfortable. Bathroom was a bit small and pokey. Ate in the restaurant a couple of nights and the food was great, good value for money and great service. I really enjoyed my stay and would go back in a heartbeat.
Genuine Hotels.com guest review
5 night trip Jul 26, 2015
Emma
AU
4.0 / 5Excellent
"Great views over Patong Beach"
We had an excellent stay at the Novotel Phuket Resort. The hotel is looking a bit tired and could do with a makeover but in saying that it was very clean and good value for money. The hotel was on a hill and had great views over Patong beach and our room overlooked the ocean which gave us spectacular views over the bay. All of the staff at the resort including the reception desk, tour desk and security staff could not have been more helpful or friendly, particularly Jai on Reception who went out of his way on several occasions to help. He also kindly arranged a complementary birthday cake for one of our friends who was staying at the hotel with us which was a very nice touch. I would definitely recommend this hotel.
Genuine Hotels.com guest review
5 night romance trip May 31, 2015
Leonie
AU
5.0 / 5Outstanding
"Excellent hotel :)"
We stayed here for 2 weeks and found the hotel and the staff excellent. It was clean and comfortable and only a 5 min walk to the beach. They do have a bus that will take you up and down as it is on a hill and in the heat it was a god send. The rooms was spacious and cleaned daily and had a kettle, hair dryer and iron, gowns and sippers. The pools were clean and you can get lend towels everyday. Over all we had a fab holiday and if we were to go to phuket again we would deffo stay at Novotel Phuket resort.
Genuine Expedia guest review
Other trip May 24, 2015
Danielle
GB
4.0 / 5Excellent
"abreally good place to be at. Best of all worlds!"
the stay at novotel was amazing ... The staff is really nice and they go the extra mile to get you what you want. But the best part of the place is that they are actually located at a part of patong which is not at all busy and you are just a few steps from the action. The room service is incredibly good , the prices are like what you would pay at any local resturant. Also the shuttle swrvice to the main mall "jungceylon" leaves at every hour and if you dont want the mall you would notice that bangla street the party street is like 200 meters from the mall.All in all one of the nice place to stay if you are are a couple plus they have a kids pool aswell so if you have a kid you would like it aswell. All in all a great place to be if you arw in phuket! I stayed at holiday inn resort when i was younger and that seemed like a good place but this topped of all my expectations !
Genuine Hotels.com guest review
5 night romance trip May 5, 2015
bilal
IE
2.0 / 5Fair
"Zt"
I booked for a few nights here, the hotel needs major overhaul in a lot of facilities especially the gym, the rrrserreeeeedrrr
Genuine Hotels.com guest review
4 night trip May 3, 2015
Matthew
CA
5.0 / 5Outstanding
"Great hotel which is pretty much on the beach."
Breakfast had a wide range of food selection. Our views from the balcony where great for the price as we could see the beach
Genuine Expedia guest review
Other trip May 1, 2015
A Traveler
GB
5.0 / 5Outstanding
"Perfect for me."
Perfect. Clean, comfortable, very close to everything and only steps away from the beach. Could not have made a better choice when selecting local hotels. Additionally, the front desk staff was particularly helpful throughout my stay.
Genuine Hotels.com guest review
5 night trip Apr 15, 2015
Mark
IE
4.0 / 5Excellent
"At the end of Patong Beach"
The pool is amazing! Gorgeous pool! And always warm! I didn't think the room was anything special, but the ocean view gave a beautiful sunset. The breakfast was nice and the staff was friendly, helpful & always available. I would not advise getting any services in the spa. They are nothing special. You might as well go out and get a very cheap service somewhere else. I got a manicure & pedicure- what a waste of money. The lady didn't even know what she was doing. I would take some time to properly train the spa staff to provide better services.
Genuine Expedia guest review
Other trip Apr 16, 2015
HKAngela
HK
4.0 / 5Excellent
"Novotel Phuket Resort - still a good place to stay"
The hotel is in a very convenient part of Patong and the views from our balcony were amazing. Front office staff were very friendly and helpful as was the dining room staff. The wifi was unreliable but after a couple of days of constant dropping out we complained and they gave us an extender which resolved the problem. The hotel is showing signs of age but is still a lovely place to stay. Slight problem with housekeeping in that the room was spotless when we arrived but daily servicing was a far lower standard.
Genuine Hotels.com guest review
7 night romance trip Mar 22, 2015
Terry
AU
4.0 / 5Excellent
great staff and included very helpful tour desk staff that made it so easy to arrange tours and transfers, convenient location and amazing food at the restraunt overlooking patong beach
Genuine Expedia guest review
Other trip Mar 27, 2015
Dylan
AU
5.0 / 5Outstanding
"excellent"
showing slight signs of ware, but that would be being picky. overall a very pleasant stay with fantastic staff
Genuine Hotels.com guest review
6 night romance trip Mar 12, 2015
Mr Phil
GB
3.0 / 5Good
"Phuket"
Orange juice provided by the hotel is not the orange juice i know off which is surprising given its 4 star rating Hotel is on top of mountain so you have to rely on people to escort vis a shuttle car - this is great that the hotel provide this service but during the four night stay it got a little bit annoying having to rely on it all the time - some people might say dont be lazy and im one of them so I walked up and down a couple of times, I wouldnt recommend doing this as it resulted in alot of sweat ! I felt the main road you have to cross as you exit the hotel was just far too busy for me, my miss' and her elderly mother, again the hotel do provide an escort for this and credit to them however this is a common problem on the island generally and not one I personally liked Our room, the hotel generally and the staff were great, apart from a small hiccup with communication regarding our taxi, again communication is a common problem from bangkok to phuket the people dont know english as well as other countries ive visited however i dont know the thai language so ... Would I go back ? yes however I wouldnt stay in the same hotel as i like tobe independent and id try accomodating myself away from busy roads if this wasnt possible then id goto another part of thailand where it was ! Phuket is green, blue, and sunny however Its not hard to see that the modern demand is slowly ruining it! Expedias prices were very expensive to fly direct,our transfer spoilt the trip a little
Genuine Expedia guest review
Other trip Mar 7, 2015
!
GB
5.0 / 5Outstanding
"Wonderful views, pool, breakfast and bed!"
Lovely resort on north end of Patong Beach. Rooms are clean with comfy beds and great ocean views. Breakfast buffet was huge and awesome mix of Western and Asian foods, including adequate coffee. 3 pools are great, pool bar is a plus. Facilities are clean. 200 baht tuk tuk ride to centre of town, or 10 minutes along the beach. About 800 baht to airport. Helpful staff. Can't fault the place, except was surprised at the power line situation in Patong (i.e. there are lots of them). Would definitely stay here again.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
AU
4.0 / 5Excellent
"ROMAN PLACE FOR HOLIDAY"
Nice view from uphill,lots of activities and things to do for couples,still can accept even with bit noise from ending town,friendly staff and well structured property(three swimming pool...),breakfast quite normal,room dec&room view&wifi bit poor,need keep it up for excellence ahead and improve quality!!!
Genuine Expedia guest review
Other trip Mar 5, 2015
HOOGEE
SG
5.0 / 5Outstanding
HOTEL IN EXCELLENT LOCATION. Beach walking distance, staff friendly and helpful. 3 swimming pools to relax. Also lots of activites during the day to keep you going. Breakfast is good but they are very strict with timing as they need to prepare for the lunch. Only minus point is that its on a hill so lot of up hill /stairs walking to and forth rooms. But would definatly stay here again.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
GB
4.0 / 5Excellent
"Phuket Novotel Resort Jan 2015"
We enjoyed our 2 nights stay at this hotel. The room was slightly small to move arround as it had 2 beds > moved to be together . If it had one king size bed , the space would have seemed larger. The shuttle to town and up and down the hill was good. The staff were helpful and polite.
Genuine Hotels.com guest review
2 night romance trip Jan 29, 2015
Naseem
GB
5.0 / 5Outstanding
"Perfect location and view!!!"
Absolutely loved the resort. Staff were amazing and there at your beckon call. Location was perfect with Patong beach directly out the front. Would definetly recommend.
Genuine Expedia guest review
Other trip Feb 1, 2015
Ahmad
AU
5.0 / 5Outstanding
"Relaxing Stay"
We had a great time here. We stayed for 5 nights from the 20th Jan to 25th Jan 2015 as part of our Honeymoon. Staff are very friendly and helpful, especially Jay at the front desk. Whenever we come back to Patong, we will stay here for sure. Thanks again to all the staff at Novotel Phuket Resort.
Genuine Expedia guest review
Other trip Jan 28, 2015
Benny
AU
3.0 / 5Good
"Very close to the beach"
We had taken an oceanview room and it was worth it. Patong beach is right outside the hotel. However, it is a bit far from night life.
Genuine Expedia guest review
Other trip Jan 22, 2015
Srini
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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