"Great Stay, Staff, and Location"
This was a great property. Twice, we had to call at 15:00 to have our room cleaned, but all other days, they did an amazing job. The food is great, wifi works well, and the room I had was amazing.Genuine Hotels.com guest review
"it was wounderfull"
stay more time inPhuket .enjoy with the view from the hotel.have fun in the swimming pool.Genuine Expedia guest review
"Great Hotel if you want to stay in patong"
Novotel is a great place to stay in Patong, to the north of it...this allows one to keep a distance from the excessive noise/activity of Patong, yet within easy reach. The pools are relaxing and allows an alternate from the crowded beaches of Patong.Genuine Hotels.com guest review
"Good location. Service & Room Could be Better."
We stayed for 4 days in this hotel. This hotel is really good looking, well maintained and on a small hill overlooking Patong beach. Hotel itself is on adjacent Kalim beach. It takes about 200 Baht to go to downtown from hotel (one way). They offer free shuttle to Jungceylon shopping center...in downtown Patong. Hotel also has good breakfast for 300 […] Baht. Beautiful Views from hotel. The hotel rooms are small. We booked a room for 4 people. We got a queen bed + a bunk bed stacked for our kids. There was one small bathroom. Overall...very crimped space. In our Thailand, Malaysia & Cambodia trip, this hotel cost us the most and had the smallest room! Next is staff. In a foreign country, one depends upon staff to arrange tours. This hotel does have dedicated staff to help book tours, but they are outrageously expensive...double or more than typical cost! I had picked up flyers & free material at Phuket Airport which had listed few tour companies. I called and found same trips that were reasonably priced. So we went with PhuketTours...decent tour experience; safe. Similarly, we wanted to arrange drop-off to airport...cost 1300 Baht. I went to taxi stand at hotel entrance. The same large SUV was rented for 900 baht. This kind of pricing irritates me. Also, on our first day there were complimentary items like coffee etc. that staff did not replenish daily. We had to ask daily. Net-net, the service seems to be disappointing. They appear to be commercially motivated. Read moreGenuine Expedia guest review
Went on James Bond Island Tour, to Simone show, and Bubba Scubba diving. Enjoyed all. Wished I had brought more cash on the Bond Island Tour as there were lots of shopping oppertunities.Concierge staff helped us arrange most of our excursions. Bangla Street was a little overwhelming. Very glad we picked this hotel. It was beautiful! Wish we had more […] time to spend there. Thank-you to all the wonderful staff! Our breakfast was included in our room rate and it was very good with plenty of choices. Read moreGenuine Expedia guest review
"Quiet hotel but still walk-able to attractions"
We stayed at the Novotel Phuket Resort over the Christmas holiday in 2013. The main lobby area is beautiful with spectacular views and is completely open air. The concierge and other staff members were very helpful. The hotel is very hilly which we read prior to booking but we are young and don't mind a little hike. Our room was at the bottom of the […] resort so close to the street for walking but lots of stairs to get to lobby/breakfast etc. Not a problem for us but if you have mobility issues request a room at the top and take a shuttle down to the bottom. The staff originally told us that it was much to far to try and walk to the downtown area...they said 30 minutes. It took us 15 at a leisurely pace. They were just trying to get us to have them call us a cab. Bangla road is crazy, loud, crowded etc. so it was nice to stay in a place that was far enough from all of their chaos. The rooms were not fancy, rather dated, but the mattress was comfortable and the shower had good water pressure and plenty of hot water. We only did one day at Patong beach which was nice however our day trips to Surin beach and Kata beach were MUCH better. I highly recommend visiting the other beaches as Patong beach was incredibly crowded compared to the others. Read moreGenuine Expedia guest review
"Great facility, but needs improvement"
This facility is quite nice, especially the pool area, and the breakfast buffet. The first inconvenience was at check-in -- we arrived at 1 p.m., but had to wait till after 2 p.m. to check in. We had an oceanview room, which was quite nice. Unfortunately, both nights there the air conditioning in the room broke in the middle of the night, and the staff […] was very slow to fix the problem. I was thinking the first day that an upgrade should be offered, but the management made no such offers. We used the pool both days, and again, the pool area is quite nice. Unfortunately, we had used the hotel's towels at the pool area, and the staff did NOT mention that the towels were supposed to be returned to the towel desk, and on our last night we got a rather abrupt notice saying that we had 3 towels which were unaccounted for. When I called about this, the staff were intimating that perhaps I had taken the towels. The next day the situation was resolved, though. Lastly, as the facility is a bit on the outskirts of Patong, their shuttles into the town center were very limited and ended very early. Read moreGenuine Expedia guest review
"Good location at the end of Surin Beach"
The hotel was decent, but even though we had a non smoking room it was obvious that it had a smoke smell to it. The staff overall were OK, but did not go out of their way to resolve concerns. And be aware, they charge 1500 Baht for any extra visitors to your room which too me is far to much. When I complained about this, the staff pretty much just said […] deal with it. I would not stay again because of this. YMMV. Read moreGenuine Hotels.com guest review
"Excelent place to stay right across from the beach"
Nice place to stay we had a great time, the hotel has free shutle service to downtown and because is on the hill they have free shutle from the street to your room if you are walking, it was a great place! we love it, very friendly staff.Genuine Hotels.com guest review
"Nice location....not to close and not to far"
Overall experience was great. There are a few things to point out that are probably subjective depending on each individual. The beds are hard (very hard). My wife liked them as she was having some back pain and the bed seemed to help with that. No ATM No convenience store to purchase bottled water or batteries etc.... The King bed we requested was […] 2 twins pushed together. You still have that small separation in the middle. Really some small things......and overall we enjoyed our stay. Read moreGenuine Expedia guest review
"A Great Place to Stay, Great Location"
The overall stay was good but there somethings we wish the would improve on . The Bathrooms were clean (I know they were ) but they didn't appear to be clean. They could use some work. The Breakast was very good but we wish they had fresh juice and offer beef or turkey bacon besides pork.Otherwise, Breakfast was very good.We ate dinner one night at the […] resort but was VERY DISAPPOINTED . It was a Seafood Bar BQ , the selection of Seafood was very small and some things over cooked. We were disappointed because when we take a vacation like this , we spend a lot of time at the resort by design . Every other day we go out and tour BEAUTIFUL THAILAND. Then, the other days we spend at the resort , swim most of the day and relax . Haveing a great dinner that we could rely on would just better our time spent at the resort. The atmosphere for the dinner was AWSOME, SO BEAUTIFUL . The dinner just wasn't good .We met other guest while there and talking to them , we found they had the same opinion .We hope the resort will work in that. Make it so the guest want to have some dinners at the Resort .Thank You. V/R Gary Dean Akers Read moreGenuine Expedia guest review
Very lovely!Genuine Hotels.com guest review
Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close […] to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again Read moreGenuine Hotels.com guest review
"Great Location - Away from the noise"
The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - […] really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price. Read moreGenuine Hotels.com guest review
"good location but a rather tired hotel"
The rooms are rather dated and tired looking, and the facilities on-ground is feeling limited, although they have been well kept. It is located at the North end of Patong and is great for a quiet and restful night stay, and yet only a 5 minutes walk to town. I think I would expect a bit more from the hotel.Genuine Expedia guest review
Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The […] hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again. Read moreGenuine Expedia guest review
Had a great timeGenuine Hotels.com guest review
"Great stay, hands down."
Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel […] and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket. Read moreGenuine Expedia guest review
Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.Genuine Hotels.com guest review
"Nice place overlooking Patong Beach"
This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.Genuine Expedia guest review
We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.Genuine Expedia guest review
"Wake up to one of the most beautiful views ever."
Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive […] than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking. Read moreGenuine Expedia guest review
"Great hotel for a quiet stay in Patong"
We stayed here for four days on our trip to Phuket. We really liked this place as it is close to the beach but in a quiet part of Patong. The hotel has nice views of the ocean and Patong. The lobby and pool areas are really impressive. It is quite a walk up the hill to your room from the lobby or from the stree to the hotel but they do have a shuttle […] service but sometimes it is a long wait for the service. Our room was supposed to be a sea view but we could barely see the ocean because of the cocunut trees. The room was very nice with a charming feeling to it. We had to get the safety box fixed twice and that took a day which was disappointing. Overall we had a very nice stay here. The pools are really nice and the staff are friendly and helpful. We enjoyed our stay here. Read moreGenuine Expedia guest review
"There are better optioNa in the same area"
Not value for money. Hotel staff should be friendlier. Could do with few more smiles.Genuine Expedia guest review
The location and the vier from hotel was nice. I recommend this to couples or families. It could be better if they had bigger pools.Genuine Expedia guest review
not comparable. we loved this hotel very much I'd recomend it to all my friendsGenuine Expedia guest review
"Wonderful Time in Phuket!"
This hotel was wonderful, the staff was very friendly and helpful - the pools were just awesome, and the restaurants great. We loved how the hotel was close enough to town to allow us to walk, but far enough away to be quiet and peaceful. We would stay here again in a heartbeat!Genuine Expedia guest review
I have never wrote a review of a hotel i've stayed at before but I must say, this hotel is a must stay in patong. The views are beautiful, the rooms are clean, and the service is exceptional. Any issue I had was resolved quickly, the staff was always smiling ready to assist, and I really had a great time. If i ever am fortunate enough to visit Phuket […] again, I'm definitely staying at Novotel. Read moreGenuine Expedia guest review
I really appreciated that this hotel in the Patong beach area is walking distance from the Patong scene but out of the way of the mayhem enough that it still feels quiet and private still. We spent most of our time in Phuket in Panwa beach (more out of the way) but I loved getting at least a couple days in Patong. I am not into the crazy party scene […] so I was relieved that this hotel let me come and go with a short walk from the Patong scene as I felt up for it. Read moreGenuine Hotels.com guest review
"Hotel of Smily faces "a warm stay""
The Hotel very acceptable, clean, food is delicious with lovely restaurants, staff are so welcoming and the sea view is wonderful! The location of some rooms are very far from the reception i.e. too many stairs to follow... if you have an acceptable budget I advice avoiding what is called "superior rooms" and go for the sea view rooms. have a great […] stay! Read moreGenuine Expedia guest review
Hi when i do the booking for my hotel stay from 11 july 2014 to 18 july 2014 at Novotel Phuket Resort it was $89.00 sing dollar $2269.50 thai batt. base on 25.50 conversions rate. But want i check out the hotel charge me thai batt $2718.87 per night with turn out to be S$106.62. Which mean that i was over charge $123.34 for seven night. Booking confirmation […] no #8005194485429 Read moreGenuine Hotels.com guest review
"Most UnComfy Beds!!"
My girlfriend and I stayed here for a week to celebrate her birthday. I book a twin bed room only to find that they had put two single mattresses on one bed base. We asked for a room with twin beds and the staff were happy to comply. Unfortunately the beds themselves were the hardest I have ever slept on. I much prefer to sleep on a hard mattress, but […] these were just ridiculous with no give in them at all. When we complained we were advised that all the mattresses were the same quality but they put mattress toppers to "soften them" for us. No discernible difference and when we discussed this issue with other guests we were told that they also found the beds extraordinarily hard. Then we come to the issue of the air conditioning unit which badly needed replacing. It was so noisy that even at the lowest fan speed possible it kept us awake all night. While the staff were as helpful as they could be, I was very unhappy with my stay at the Novotel due solely to the fact I had NO sleep for a week! I will not be recommending this hotel to anyone. Read moreGenuine Hotels.com guest review
"Nice location but average in service"
Located up a hill hence you can have a nice view of Phuket. Provide shuttle service but staffs are not really efficient. Staffs are not approachable. It happens that most hotels in Phuket doesn't allow any visitor to the room. Somehow I find this troublesome and unfair especially locals visitor are forbidden to enter.Genuine Hotels.com guest review
"Nice Hotel, Friendly staff, great location"
We like this hotel , staff super friendly , got bunk bed for kids that was great, free shuttle bus to beach and Jungcelone, need more frequency in the evening, had little trouble with break fast inclusion in my room, initially staff was adamant that break fast is not inclusive even though I shown them my booking in my phone state clearly that break […] fast is inclusive , they forced me to sign the bill, later on once spoke to reservations they waived the bill but overall poor communication and problem solving by restaurant staff.Nice break fast and great variety , kids enjoyed swimming pool , except walk back to room , too steep for kids on a hot day, however shuttle buses can drop you on request for free. Read moreGenuine Expedia guest review
it was great experience. Great location, Good staff, and good comfy beds.Genuine Hotels.com guest review
"Nice hotel, not for family."
Staff were great and the views were beautiful. A lot of stairs to climb, fine for a couple but a bit difficult with 3 young kids in tow.Genuine Expedia guest review
"Great hotel to relax"
Had a fantastic time here, loved the pools, good location for families to stay as quiet at night but not too far from the nightlife in a tuk tuk!!Genuine Expedia guest review
"Quiet Location close to Patong Beach"
Great Location only minutes from heart of Patong but in a quiet location directly opposite beach. Room facilities great and staff very welcoming and friendly. Resort facilities were fantastic with Gym/Massage and great pool. Great for families and couples. Room view fantastic overlooking ocean with awesome sunsets.Genuine Expedia guest review
"Very nice and inviting"
This hotel resort was perfect for our week in Phuket. The beautiful resort was so nice that we were happy to stay there and enjoy the pools, food and drinks instead of walking to the beach or going shopping. We did enjoy the easy beach access and shuttle to the western mall a few times, but we were always glad to get back to our quiet hotel pools. The […] staff was always friendly and helpful. Read moreGenuine Expedia guest review
"Nice resort..close to beach"
Nice resort to stay in phuket. Good service by the staff. Staff are friendly too.Genuine Expedia guest review
"Loved our stay"
Great resort. Might be the best located resort in Patong. It is right at the north edge of Patong Beach, therefore it is very quiet at night. Only a 20 minute walk from Bangla road. The pool facilities are great. The views are beautiful. Loved it.Genuine Hotels.com guest review
Quite disappointed with the quality of the service. Cannot really tell how it is superior to other non rated hotels.Genuine Hotels.com guest review
Novotel is situated in the best position in Patong with fantastic views and on the northern corner of the beach. We were really looked after. Thank you for the assistance when our son was sick. He recovered quickly. Highly recommended.Genuine Hotels.com guest review
"Overall good hotel"
This hotel is a bit tired, but room are renovated and clean. Amazing views from hotel grounds. breakfast was not bad but hotel lacking good restaurants and bars, especially near pool area, seafood restaraurant was totally empty despite high season,so we did not even tried it as it did not look good. For Novotel the overall service is a little below […] standards I reckon. Due to very steep hill position may not be suitable for couples with little kids and elderly - lots of ramps and steps, though good shuttle service. Read moreGenuine Expedia guest review
Stayed here on our way through Phuket, perfect for what we needed.Genuine Hotels.com guest review
"GREAT LOCATION , Just of the beach."
Our stay was comfortable and the hotel staff was very courtesiesGenuine Hotels.com guest review
Hotel is really showing its age, and needs some attention. Some of the eating areas are dirty and messy. Food quality is poor and wine selection bad. The Hotel is in a good position, high above the beach, but the faciities are all in very poor condition. The tennis courts are in need of refurbishment or replacement. The staff need some training and […] don't seem to have much guidance. Read moreGenuine Expedia guest review
"Great Oceanview and friendly staff"
Beautiful resort. Friendly StaffGenuine Expedia guest review
"Room Service & Shuttle Service"
Our room service orders were forgotten. After more than an hour, we called to enquire and they told us it's on the way. After half an hour, we called again, they told us the food hasn't been prepared and whether we would like to cancel our order. We were already so famished and angry by then. We told them no, we do not want to cancel our order and told […] them to prepare and bring them to us ASAP. We took a shuttle service to Jungceylon Shopping Mall. The driver was supposed to pick us up after 3 hours and bring us back to the hotel but did not turn up. We had to take a taxi back to the hotel. Read moreGenuine Hotels.com guest review
"Loved this hotel"
really happy i stayed at Novotel for 6 nights couldnt of had a better location !!Genuine Hotels.com guest review
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