All hotels in Patong, Thailand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here282 Phrabaramee Rd, Patong Beach, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 195 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    4.0
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5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Taxi Driver was confused as there are 3 Novatels in Phuket.
Genuine Expedia guest review
Other trip Jan 1, 2015
rosie
US
5.0 / 5Outstanding
"Amazing view and friendly staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The view from the room is beautiful and the staff is extremely helpful and customer oriented
Genuine Expedia guest review
Other trip Dec 23, 2014
Rami
US
4.0 / 5Excellent
"beautiflly landscaped nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very nice clean rooms, perfect location, right next to the beach, very friendly staff, good securityas well..
Genuine Expedia guest review
Other trip Aug 9, 2014
mausoom
US
4.0 / 5Excellent
"Nice Hotel , A liitle dated but well worth a visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The Hotel and experience of Patong Beach was very good indeed , I would recomend it and also far away from the seedy areas
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay, Staff, and Location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great property. Twice, we had to call at 15:00 to have our room cleaned, but all other days, they did an amazing job. The food is great, wifi works well, and the room I had was amazing.
Genuine Hotels.com guest review
5 night trip Jul 16, 2014
A Traveler
US
3.0 / 5Good
"It's a nice hotel with good pool and gym facility"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff were very friendly. However, food wasn't great. Seven of us had Dinner at Old Fisherman's restaurant and 3 of us wanted to return the food. Rooms were cleaned but bar was never replenished and they sometimes left begins old bed sheets.
Genuine Expedia guest review
Other trip Jun 5, 2014
Albert
US
5.0 / 5Outstanding
"it was wounderfull"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
stay more time inPhuket .enjoy with the view from the hotel.have fun in the swimming pool.
Genuine Expedia guest review
Other trip Feb 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel if you want to stay in patong"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Novotel is a great place to stay in Patong, to the north of it...this allows one to keep a distance from the excessive noise/activity of Patong, yet within easy reach. The pools are relaxing and allows an alternate from the crowded beaches of Patong.
Genuine Hotels.com guest review
3 night family trip Jan 1, 2014
AC
US
3.0 / 5Good
"Good location. Service & Room Could be Better."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed for 4 days in this hotel. This hotel is really good looking, well maintained and on a small hill overlooking Patong beach. Hotel itself is on adjacent Kalim beach. It takes about 200 Baht to go to downtown from hotel (one way). They offer free shuttle to Jungceylon shopping center...in downtown Patong. Hotel also has good breakfast for 300 Baht. Beautiful Views from hotel. The hotel rooms are small. We booked a room for 4 people. We got a queen bed + a bunk bed stacked for our kids. There was one small bathroom. Overall...very crimped space. In our Thailand, Malaysia & Cambodia trip, this hotel cost us the most and had the smallest room! Next is staff. In a foreign country, one depends upon staff to arrange tours. This hotel does have dedicated staff to help book tours, but they are outrageously expensive...double or more than typical cost! I had picked up flyers & free material at Phuket Airport which had listed few tour companies. I called and found same trips that were reasonably priced. So we went with PhuketTours...decent tour experience; safe. Similarly, we wanted to arrange drop-off to airport...cost 1300 Baht. I went to taxi stand at hotel entrance. The same large SUV was rented for 900 baht. This kind of pricing irritates me. Also, on our first day there were complimentary items like coffee etc. that staff did not replenish daily. We had to ask daily. Net-net, the service seems to be disappointing. They appear to be commercially motivated.
Genuine Expedia guest review
Other trip Jan 12, 2014
Vipul
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Went on James Bond Island Tour, to Simone show, and Bubba Scubba diving. Enjoyed all. Wished I had brought more cash on the Bond Island Tour as there were lots of shopping oppertunities.Concierge staff helped us arrange most of our excursions. Bangla Street was a little overwhelming. Very glad we picked this hotel. It was beautiful! Wish we had more time to spend there. Thank-you to all the wonderful staff! Our breakfast was included in our room rate and it was very good with plenty of choices.
Genuine Expedia guest review
Other trip Jan 9, 2014
Jackie
US
3.0 / 5Good
"Quiet hotel but still walk-able to attractions"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed at the Novotel Phuket Resort over the Christmas holiday in 2013. The main lobby area is beautiful with spectacular views and is completely open air. The concierge and other staff members were very helpful. The hotel is very hilly which we read prior to booking but we are young and don't mind a little hike. Our room was at the bottom of the resort so close to the street for walking but lots of stairs to get to lobby/breakfast etc. Not a problem for us but if you have mobility issues request a room at the top and take a shuttle down to the bottom. The staff originally told us that it was much to far to try and walk to the downtown area...they said 30 minutes. It took us 15 at a leisurely pace. They were just trying to get us to have them call us a cab. Bangla road is crazy, loud, crowded etc. so it was nice to stay in a place that was far enough from all of their chaos. The rooms were not fancy, rather dated, but the mattress was comfortable and the shower had good water pressure and plenty of hot water. We only did one day at Patong beach which was nice however our day trips to Surin beach and Kata beach were MUCH better. I highly recommend visiting the other beaches as Patong beach was incredibly crowded compared to the others.
Genuine Expedia guest review
Other trip Jan 5, 2014
Chelsea
US
2.0 / 5Fair
"Great facility, but needs improvement"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
This facility is quite nice, especially the pool area, and the breakfast buffet. The first inconvenience was at check-in -- we arrived at 1 p.m., but had to wait till after 2 p.m. to check in. We had an oceanview room, which was quite nice. Unfortunately, both nights there the air conditioning in the room broke in the middle of the night, and the staff was very slow to fix the problem. I was thinking the first day that an upgrade should be offered, but the management made no such offers. We used the pool both days, and again, the pool area is quite nice. Unfortunately, we had used the hotel's towels at the pool area, and the staff did NOT mention that the towels were supposed to be returned to the towel desk, and on our last night we got a rather abrupt notice saying that we had 3 towels which were unaccounted for. When I called about this, the staff were intimating that perhaps I had taken the towels. The next day the situation was resolved, though. Lastly, as the facility is a bit on the outskirts of Patong, their shuttles into the town center were very limited and ended very early.
Genuine Expedia guest review
Other trip Nov 24, 2013
Mark
US
3.0 / 5Good
"Good location at the end of Surin Beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was decent, but even though we had a non smoking room it was obvious that it had a smoke smell to it. The staff overall were OK, but did not go out of their way to resolve concerns. And be aware, they charge 1500 Baht for any extra visitors to your room which too me is far to much. When I complained about this, the staff pretty much just said deal with it. I would not stay again because of this. YMMV.
Genuine Hotels.com guest review
3 night trip Nov 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Excelent place to stay right across from the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice place to stay we had a great time, the hotel has free shutle service to downtown and because is on the hill they have free shutle from the street to your room if you are walking, it was a great place! we love it, very friendly staff.
Genuine Hotels.com guest review
3 night trip Oct 14, 2013
Ramon Arteaga
US
4.0 / 5Excellent
"Nice location....not to close and not to far"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall experience was great. There are a few things to point out that are probably subjective depending on each individual. The beds are hard (very hard). My wife liked them as she was having some back pain and the bed seemed to help with that. No ATM No convenience store to purchase bottled water or batteries etc.... The King bed we requested was 2 twins pushed together. You still have that small separation in the middle. Really some small things......and overall we enjoyed our stay.
Genuine Expedia guest review
Other trip Aug 11, 2013
A Traveler
US
4.0 / 5Excellent
"A Great Place to Stay, Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The overall stay was good but there somethings we wish the would improve on . The Bathrooms were clean (I know they were ) but they didn't appear to be clean. They could use some work. The Breakast was very good but we wish they had fresh juice and offer beef or turkey bacon besides pork.Otherwise, Breakfast was very good.We ate dinner one night at the resort but was VERY DISAPPOINTED . It was a Seafood Bar BQ , the selection of Seafood was very small and some things over cooked. We were disappointed because when we take a vacation like this , we spend a lot of time at the resort by design . Every other day we go out and tour BEAUTIFUL THAILAND. Then, the other days we spend at the resort , swim most of the day and relax . Haveing a great dinner that we could rely on would just better our time spent at the resort. The atmosphere for the dinner was AWSOME, SO BEAUTIFUL . The dinner just wasn't good .We met other guest while there and talking to them , we found they had the same opinion .We hope the resort will work in that. Make it so the guest want to have some dinners at the Resort .Thank You. V/R Gary Dean Akers
Genuine Expedia guest review
Other trip Apr 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Fabulous place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very lovely!
Genuine Hotels.com guest review
1 night romance trip Mar 25, 2013
The Dukes
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    1.0
Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again
Genuine Hotels.com guest review
9 night trip Mar 17, 2013
Ken
US
4.0 / 5Excellent
"Great Location - Away from the noise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price.
Genuine Hotels.com guest review
4 night trip with friends Mar 6, 2013
KG
US
3.0 / 5Good
"good location but a rather tired hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The rooms are rather dated and tired looking, and the facilities on-ground is feeling limited, although they have been well kept. It is located at the North end of Patong and is great for a quiet and restful night stay, and yet only a 5 minutes walk to town. I think I would expect a bit more from the hotel.
Genuine Expedia guest review
Other trip Feb 19, 2013
frychan
US
2.0 / 5Fair
"Mildew rooms"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again.
Genuine Expedia guest review
Other trip Feb 12, 2013
Sammy
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a great time
Genuine Hotels.com guest review
2 night trip Jan 31, 2013
Cal
US
5.0 / 5Outstanding
"Great stay, hands down."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket.
Genuine Expedia guest review
Other trip Jan 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.
Genuine Hotels.com guest review
4 night trip Dec 20, 2012
Robyn
US
4.0 / 5Excellent
"Nice place overlooking Patong Beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.
Genuine Expedia guest review
Other trip Dec 23, 2012
Jason
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.
Genuine Expedia guest review
Other trip Dec 23, 2012
A Traveler
US
4.0 / 5Excellent
"Wake up to one of the most beautiful views ever."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking.
Genuine Expedia guest review
Other trip Oct 15, 2012
Moussa
US
4.0 / 5Excellent
"Great hotel for a quiet stay in Patong"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here for four days on our trip to Phuket. We really liked this place as it is close to the beach but in a quiet part of Patong. The hotel has nice views of the ocean and Patong. The lobby and pool areas are really impressive. It is quite a walk up the hill to your room from the lobby or from the stree to the hotel but they do have a shuttle service but sometimes it is a long wait for the service. Our room was supposed to be a sea view but we could barely see the ocean because of the cocunut trees. The room was very nice with a charming feeling to it. We had to get the safety box fixed twice and that took a day which was disappointing. Overall we had a very nice stay here. The pools are really nice and the staff are friendly and helpful. We enjoyed our stay here.
Genuine Expedia guest review
Other trip Aug 3, 2012
Adam
US
3.0 / 5Good
"There are better optioNa in the same area"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Not value for money. Hotel staff should be friendlier. Could do with few more smiles.
Genuine Expedia guest review
Other trip Jun 21, 2012
Sachqin
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"abreally good place to be at. Best of all worlds!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
the stay at novotel was amazing ... The staff is really nice and they go the extra mile to get you what you want. But the best part of the place is that they are actually located at a part of patong which is not at all busy and you are just a few steps from the action. The room service is incredibly good , the prices are like what you would pay at any local resturant. Also the shuttle swrvice to the main mall "jungceylon" leaves at every hour and if you dont want the mall you would notice that bangla street the party street is like 200 meters from the mall.All in all one of the nice place to stay if you are are a couple plus they have a kids pool aswell so if you have a kid you would like it aswell. All in all a great place to be if you arw in phuket! I stayed at holiday inn resort when i was younger and that seemed like a good place but this topped of all my expectations !
Genuine Hotels.com guest review
5 night romance trip May 5, 2015
bilal
IE
2.0 / 5Fair
"Zt"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    3.0
I booked for a few nights here, the hotel needs major overhaul in a lot of facilities especially the gym, the rrrserreeeeedrrr
Genuine Hotels.com guest review
4 night trip May 3, 2015
Matthew
CA
5.0 / 5Outstanding
"Perfect for me."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect. Clean, comfortable, very close to everything and only steps away from the beach. Could not have made a better choice when selecting local hotels. Additionally, the front desk staff was particularly helpful throughout my stay.
Genuine Hotels.com guest review
5 night trip Apr 15, 2015
Mark
IE
4.0 / 5Excellent
"Novotel Phuket Resort - still a good place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is in a very convenient part of Patong and the views from our balcony were amazing. Front office staff were very friendly and helpful as was the dining room staff. The wifi was unreliable but after a couple of days of constant dropping out we complained and they gave us an extender which resolved the problem. The hotel is showing signs of age but is still a lovely place to stay. Slight problem with housekeeping in that the room was spotless when we arrived but daily servicing was a far lower standard.
Genuine Hotels.com guest review
7 night romance trip Mar 22, 2015
Terry
AU
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
showing slight signs of ware, but that would be being picky. overall a very pleasant stay with fantastic staff
Genuine Hotels.com guest review
6 night romance trip Mar 12, 2015
Mr Phil
GB
4.0 / 5Excellent
"Phuket Novotel Resort Jan 2015"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed our 2 nights stay at this hotel. The room was slightly small to move arround as it had 2 beds > moved to be together . If it had one king size bed , the space would have seemed larger. The shuttle to town and up and down the hill was good. The staff were helpful and polite.
Genuine Hotels.com guest review
2 night romance trip Jan 29, 2015
Naseem
GB
5.0 / 5Outstanding
"Perfect location and view!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely loved the resort. Staff were amazing and there at your beckon call. Location was perfect with Patong beach directly out the front. Would definetly recommend.
Genuine Expedia guest review
Other trip Feb 1, 2015
Ahmad
AU
5.0 / 5Outstanding
"Relaxing Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time here. We stayed for 5 nights from the 20th Jan to 25th Jan 2015 as part of our Honeymoon. Staff are very friendly and helpful, especially Jay at the front desk. Whenever we come back to Patong, we will stay here for sure. Thanks again to all the staff at Novotel Phuket Resort.
Genuine Expedia guest review
Other trip Jan 28, 2015
Benny
AU
3.0 / 5Good
"Very close to the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had taken an oceanview room and it was worth it. Patong beach is right outside the hotel. However, it is a bit far from night life.
Genuine Expedia guest review
Other trip Jan 22, 2015
Srini
GB
3.0 / 5Good
"Terrible breakfast and service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Breakfast was really bad for a 5 star hotel
Genuine Hotels.com guest review
3 night family trip Dec 28, 2014
A Traveler
SG
3.0 / 5Good
"Hotel with nice ocean view and proximity to beach."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Basically fulfill our need for a family of 5 short vacation plan but was below my expectation of a usual Novotel hotel that I stayed regularly in my business trips in terms of service level and hotel resources/amenities. Service level- was checked in at the VIP lounge by a French intern with limited knowledge and most of the staff are not as service oriented as I would have expected. Rooms/Amenities are old and run down that needs maintenance. Resources seem to be lacking as they ran out of room cards and towels when we asked for it. Shuttle service to the mall took an hour to go there instead of the usual 15 mins ride besides the traffic the driver stopped to run errands along the way. Quite disappointed with the experience of an Accor hotel overall.
Genuine Expedia guest review
Other trip Jan 3, 2015
Marc
SG
5.0 / 5Outstanding
"Stunning Views, Great Facilities, Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My family & I were on holidays and we stayed three nights in this lovely hotel. The staff were very friendly and always greeted us with a smile. I had the hotel arranged transfer from and to the airport. They were very efficient and were on time. The breakfast had a wide variety of tasty Asian and International foods. It was enjoyable having breakfast outside and taking in the stunning views. We had dinner in the Thai restaurant Ruen Thong. The setting is authentic Thai and they had soothing Thai music playing to compliment the delicious Thai dishes. The friendly lady from the Yin Dee desk, Maya, helped us organise a day tour. My family had a great time on the tour which she recommended. The three-tier swimming pool looked just like the picture and very inviting to get into the water. The hotel provided complimentary transport to and from the Jungceylon Shopping Mall. Although it is quite a steep walk up-hill to get to the hotel, the amazing views from the top make it worth the effort. There is a security guard at the gate on the road leading up-hill. I believe there is a phone which one can use to request transport up-hill to the hotel but I did not use this facility. Just across the road is Patong Beach. Overall, my family and I enjoyed our stay. I am glad I picked this hotel and will return on future trips.
Genuine Hotels.com guest review
4 night family trip Dec 12, 2014
A Traveler
AU
4.0 / 5Excellent
"Relaxed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good facilities, lots of stairs to keep one fit, friendly staff, pleasant rooms
Genuine Expedia guest review
Other trip Nov 20, 2014
Happy traveler
AU
4.0 / 5Excellent
"Very nice hotel,clean and really friendly staff."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was excellent to stay at especially that we were travelling with two small children,we were far away from the crazy streets but only a tutu away from the main shopping, I would have love to have more of a lively entertainment during the night as we enjoyed staying in the resort for dinner,it was a bit boring especially for the kids . I would definitely stay here again though.
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent location - close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were pleasant and friendly and someone was always available to drive us down to the front gate. The hotel is situated up a hill which means it has excellent views. It was rainy during our stay there, so it was good to have the shuttle bus facility. The room was clean and comfortable, with all the amenities and facilities that you could wish for.
Genuine Expedia guest review
Other trip Oct 28, 2014
Sue
AU
3.0 / 5Good
"Needs an upgrade"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel is in need of an upgrade with the rooms and surrounds looking tired and our of date. Booked an ocean view room but had to move as view was heavily obstructed by trees (the staff knew as soon as we called up reception after check in so obviously a common complaint). Shower leaks terribly and a towel barricade is needed to keep bathroom from flooding when showering. Main pool was empty and being serviced for several days when staying, never mentioned in emails or notice given. Bell boys and security are super friendly and a pleasure to deal with, something the general hotel desk staff could learn from. Not a bad hotel, but certainly not a 5 star environment - more like 3 1/2 at best.
Genuine Hotels.com guest review
9 night romance trip Oct 1, 2014
Bradley
AU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very Good. Very nice.
Genuine Hotels.com guest review
7 night romance trip Oct 2, 2014
Lee
SG
5.0 / 5Outstanding
"Close to beach away from noise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff are lovely rooms comfortable stayed here twice now can recommend it on a hill good exercise lol
Genuine Expedia guest review
Other trip Sep 14, 2014
carmel
AU
4.0 / 5Excellent
"Close to the beach but far from the town. (1 km)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, the best amentity of the resort is the pools. Great promity to the beach, which means you can swim right in the ocean which is also super close. The worst amenity is probably the gym, super dated and is in need of a renovation. front desk staff were great, they posses a good command of the English language , better then most of the locals. If you want to stay closer to town stay at the sister hotel novotel the phuket village. Its about 15 minutes walk closer to bangla road. Also its not situated on a super steep hill. However I assume it will also lack the ocean view. Hotel taxi to airport is real expensive. 9990 THB where a private cab is 700-800 THB
Genuine Expedia guest review
Other trip Sep 11, 2014
kenneth
CA
5.0 / 5Outstanding
"Five star hotel at four state prices"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We had a wonderful time. The staff were so friendly, obliging and helpful. The view from our balcony was breathtaking. The breakfast buffet was very tasty and varied with loads of fruit and different cereals, choices of continental breakfast or full English. There were 3 pools of varying depths and we took advantage of the subsidised massages, which were wonderful. The hotel is situated on a hill but there was always transport available up and down the drive. Overall a wonderful stay.
Genuine Hotels.com guest review
14 night trip Jul 30, 2014
Ann F
GB
4.0 / 5Excellent
"Very steep with lots and lots of stairs."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Too many stairs - no ramps and few lifts - good location and excellent views. Breakfast buffet OK but nothing special. Pool service not very good.
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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