"beautiflly landscaped nice hotel"
very nice clean rooms, perfect location, right next to the beach, very friendly staff, good securityas well..Genuine Expedia guest review
"Nice Hotel , A liitle dated but well worth a visit"
The Hotel and experience of Patong Beach was very good indeed , I would recomend it and also far away from the seedy areasGenuine Expedia guest review
"Great Stay, Staff, and Location"
This was a great property. Twice, we had to call at 15:00 to have our room cleaned, but all other days, they did an amazing job. The food is great, wifi works well, and the room I had was amazing.Genuine Hotels.com guest review
"It's a nice hotel with good pool and gym facility"
Hotel staff were very friendly. However, food wasn't great. Seven of us had Dinner at Old Fisherman's restaurant and 3 of us wanted to return the food. Rooms were cleaned but bar was never replenished and they sometimes left begins old bed sheets.Genuine Expedia guest review
"it was wounderfull"
stay more time inPhuket .enjoy with the view from the hotel.have fun in the swimming pool.Genuine Expedia guest review
"Great Hotel if you want to stay in patong"
Novotel is a great place to stay in Patong, to the north of it...this allows one to keep a distance from the excessive noise/activity of Patong, yet within easy reach. The pools are relaxing and allows an alternate from the crowded beaches of Patong.Genuine Hotels.com guest review
"Good location. Service & Room Could be Better."
We stayed for 4 days in this hotel. This hotel is really good looking, well maintained and on a small hill overlooking Patong beach. Hotel itself is on adjacent Kalim beach. It takes about 200 Baht to go to downtown from hotel (one way). They offer free shuttle to Jungceylon shopping center...in downtown Patong. Hotel also has good breakfast for 300 […] Baht. Beautiful Views from hotel. The hotel rooms are small. We booked a room for 4 people. We got a queen bed + a bunk bed stacked for our kids. There was one small bathroom. Overall...very crimped space. In our Thailand, Malaysia & Cambodia trip, this hotel cost us the most and had the smallest room! Next is staff. In a foreign country, one depends upon staff to arrange tours. This hotel does have dedicated staff to help book tours, but they are outrageously expensive...double or more than typical cost! I had picked up flyers & free material at Phuket Airport which had listed few tour companies. I called and found same trips that were reasonably priced. So we went with PhuketTours...decent tour experience; safe. Similarly, we wanted to arrange drop-off to airport...cost 1300 Baht. I went to taxi stand at hotel entrance. The same large SUV was rented for 900 baht. This kind of pricing irritates me. Also, on our first day there were complimentary items like coffee etc. that staff did not replenish daily. We had to ask daily. Net-net, the service seems to be disappointing. They appear to be commercially motivated. Read moreGenuine Expedia guest review
Went on James Bond Island Tour, to Simone show, and Bubba Scubba diving. Enjoyed all. Wished I had brought more cash on the Bond Island Tour as there were lots of shopping oppertunities.Concierge staff helped us arrange most of our excursions. Bangla Street was a little overwhelming. Very glad we picked this hotel. It was beautiful! Wish we had more […] time to spend there. Thank-you to all the wonderful staff! Our breakfast was included in our room rate and it was very good with plenty of choices. Read moreGenuine Expedia guest review
"Quiet hotel but still walk-able to attractions"
We stayed at the Novotel Phuket Resort over the Christmas holiday in 2013. The main lobby area is beautiful with spectacular views and is completely open air. The concierge and other staff members were very helpful. The hotel is very hilly which we read prior to booking but we are young and don't mind a little hike. Our room was at the bottom of the […] resort so close to the street for walking but lots of stairs to get to lobby/breakfast etc. Not a problem for us but if you have mobility issues request a room at the top and take a shuttle down to the bottom. The staff originally told us that it was much to far to try and walk to the downtown area...they said 30 minutes. It took us 15 at a leisurely pace. They were just trying to get us to have them call us a cab. Bangla road is crazy, loud, crowded etc. so it was nice to stay in a place that was far enough from all of their chaos. The rooms were not fancy, rather dated, but the mattress was comfortable and the shower had good water pressure and plenty of hot water. We only did one day at Patong beach which was nice however our day trips to Surin beach and Kata beach were MUCH better. I highly recommend visiting the other beaches as Patong beach was incredibly crowded compared to the others. Read moreGenuine Expedia guest review
"Great facility, but needs improvement"
This facility is quite nice, especially the pool area, and the breakfast buffet. The first inconvenience was at check-in -- we arrived at 1 p.m., but had to wait till after 2 p.m. to check in. We had an oceanview room, which was quite nice. Unfortunately, both nights there the air conditioning in the room broke in the middle of the night, and the staff […] was very slow to fix the problem. I was thinking the first day that an upgrade should be offered, but the management made no such offers. We used the pool both days, and again, the pool area is quite nice. Unfortunately, we had used the hotel's towels at the pool area, and the staff did NOT mention that the towels were supposed to be returned to the towel desk, and on our last night we got a rather abrupt notice saying that we had 3 towels which were unaccounted for. When I called about this, the staff were intimating that perhaps I had taken the towels. The next day the situation was resolved, though. Lastly, as the facility is a bit on the outskirts of Patong, their shuttles into the town center were very limited and ended very early. Read moreGenuine Expedia guest review
"Good location at the end of Surin Beach"
The hotel was decent, but even though we had a non smoking room it was obvious that it had a smoke smell to it. The staff overall were OK, but did not go out of their way to resolve concerns. And be aware, they charge 1500 Baht for any extra visitors to your room which too me is far to much. When I complained about this, the staff pretty much just said […] deal with it. I would not stay again because of this. YMMV. Read moreGenuine Hotels.com guest review
"Excelent place to stay right across from the beach"
Nice place to stay we had a great time, the hotel has free shutle service to downtown and because is on the hill they have free shutle from the street to your room if you are walking, it was a great place! we love it, very friendly staff.Genuine Hotels.com guest review
"Nice location....not to close and not to far"
Overall experience was great. There are a few things to point out that are probably subjective depending on each individual. The beds are hard (very hard). My wife liked them as she was having some back pain and the bed seemed to help with that. No ATM No convenience store to purchase bottled water or batteries etc.... The King bed we requested was […] 2 twins pushed together. You still have that small separation in the middle. Really some small things......and overall we enjoyed our stay. Read moreGenuine Expedia guest review
"A Great Place to Stay, Great Location"
The overall stay was good but there somethings we wish the would improve on . The Bathrooms were clean (I know they were ) but they didn't appear to be clean. They could use some work. The Breakast was very good but we wish they had fresh juice and offer beef or turkey bacon besides pork.Otherwise, Breakfast was very good.We ate dinner one night at the […] resort but was VERY DISAPPOINTED . It was a Seafood Bar BQ , the selection of Seafood was very small and some things over cooked. We were disappointed because when we take a vacation like this , we spend a lot of time at the resort by design . Every other day we go out and tour BEAUTIFUL THAILAND. Then, the other days we spend at the resort , swim most of the day and relax . Haveing a great dinner that we could rely on would just better our time spent at the resort. The atmosphere for the dinner was AWSOME, SO BEAUTIFUL . The dinner just wasn't good .We met other guest while there and talking to them , we found they had the same opinion .We hope the resort will work in that. Make it so the guest want to have some dinners at the Resort .Thank You. V/R Gary Dean Akers Read moreGenuine Expedia guest review
Very lovely!Genuine Hotels.com guest review
Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close […] to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again Read moreGenuine Hotels.com guest review
"Great Location - Away from the noise"
The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - […] really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price. Read moreGenuine Hotels.com guest review
"good location but a rather tired hotel"
The rooms are rather dated and tired looking, and the facilities on-ground is feeling limited, although they have been well kept. It is located at the North end of Patong and is great for a quiet and restful night stay, and yet only a 5 minutes walk to town. I think I would expect a bit more from the hotel.Genuine Expedia guest review
Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The […] hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again. Read moreGenuine Expedia guest review
Had a great timeGenuine Hotels.com guest review
"Great stay, hands down."
Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel […] and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket. Read moreGenuine Expedia guest review
Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.Genuine Hotels.com guest review
"Nice place overlooking Patong Beach"
This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.Genuine Expedia guest review
We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.Genuine Expedia guest review
"Wake up to one of the most beautiful views ever."
Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive […] than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking. Read moreGenuine Expedia guest review
"Great hotel for a quiet stay in Patong"
We stayed here for four days on our trip to Phuket. We really liked this place as it is close to the beach but in a quiet part of Patong. The hotel has nice views of the ocean and Patong. The lobby and pool areas are really impressive. It is quite a walk up the hill to your room from the lobby or from the stree to the hotel but they do have a shuttle […] service but sometimes it is a long wait for the service. Our room was supposed to be a sea view but we could barely see the ocean because of the cocunut trees. The room was very nice with a charming feeling to it. We had to get the safety box fixed twice and that took a day which was disappointing. Overall we had a very nice stay here. The pools are really nice and the staff are friendly and helpful. We enjoyed our stay here. Read moreGenuine Expedia guest review
"There are better optioNa in the same area"
Not value for money. Hotel staff should be friendlier. Could do with few more smiles.Genuine Expedia guest review
The location and the vier from hotel was nice. I recommend this to couples or families. It could be better if they had bigger pools.Genuine Expedia guest review
not comparable. we loved this hotel very much I'd recomend it to all my friendsGenuine Expedia guest review
"Wonderful Time in Phuket!"
This hotel was wonderful, the staff was very friendly and helpful - the pools were just awesome, and the restaurants great. We loved how the hotel was close enough to town to allow us to walk, but far enough away to be quiet and peaceful. We would stay here again in a heartbeat!Genuine Expedia guest review
I have never wrote a review of a hotel i've stayed at before but I must say, this hotel is a must stay in patong. The views are beautiful, the rooms are clean, and the service is exceptional. Any issue I had was resolved quickly, the staff was always smiling ready to assist, and I really had a great time. If i ever am fortunate enough to visit Phuket […] again, I'm definitely staying at Novotel. Read moreGenuine Expedia guest review
"Terrible breakfast and service"
Breakfast was really bad for a 5 star hotelGenuine Hotels.com guest review
"Stunning Views, Great Facilities, Friendly Staff"
My family & I were on holidays and we stayed three nights in this lovely hotel. The staff were very friendly and always greeted us with a smile. I had the hotel arranged transfer from and to the airport. They were very efficient and were on time. The breakfast had a wide variety of tasty Asian and International foods. It was enjoyable having breakfast […] outside and taking in the stunning views. We had dinner in the Thai restaurant Ruen Thong. The setting is authentic Thai and they had soothing Thai music playing to compliment the delicious Thai dishes. The friendly lady from the Yin Dee desk, Maya, helped us organise a day tour. My family had a great time on the tour which she recommended. The three-tier swimming pool looked just like the picture and very inviting to get into the water. The hotel provided complimentary transport to and from the Jungceylon Shopping Mall. Although it is quite a steep walk up-hill to get to the hotel, the amazing views from the top make it worth the effort. There is a security guard at the gate on the road leading up-hill. I believe there is a phone which one can use to request transport up-hill to the hotel but I did not use this facility. Just across the road is Patong Beach. Overall, my family and I enjoyed our stay. I am glad I picked this hotel and will return on future trips. Read moreGenuine Hotels.com guest review
"Needs an upgrade"
Hotel is in need of an upgrade with the rooms and surrounds looking tired and our of date. Booked an ocean view room but had to move as view was heavily obstructed by trees (the staff knew as soon as we called up reception after check in so obviously a common complaint). Shower leaks terribly and a towel barricade is needed to keep bathroom from flooding […] when showering. Main pool was empty and being serviced for several days when staying, never mentioned in emails or notice given. Bell boys and security are super friendly and a pleasure to deal with, something the general hotel desk staff could learn from. Not a bad hotel, but certainly not a 5 star environment - more like 3 1/2 at best. Read moreGenuine Hotels.com guest review
Very Good. Very nice.Genuine Hotels.com guest review
"Close to beach away from noise"
Staff are lovely rooms comfortable stayed here twice now can recommend it on a hill good exercise lolGenuine Expedia guest review
"Close to the beach but far from the town. (1 km)"
Very nice hotel, the best amentity of the resort is the pools. Great promity to the beach, which means you can swim right in the ocean which is also super close. The worst amenity is probably the gym, super dated and is in need of a renovation. front desk staff were great, they posses a good command of the English language , better then most of the […] locals. If you want to stay closer to town stay at the sister hotel novotel the phuket village. Its about 15 minutes walk closer to bangla road. Also its not situated on a super steep hill. However I assume it will also lack the ocean view. Hotel taxi to airport is real expensive. 9990 THB where a private cab is 700-800 THB Read moreGenuine Expedia guest review
"Five star hotel at four state prices"
We had a wonderful time. The staff were so friendly, obliging and helpful. The view from our balcony was breathtaking. The breakfast buffet was very tasty and varied with loads of fruit and different cereals, choices of continental breakfast or full English. There were 3 pools of varying depths and we took advantage of the subsidised massages, which […] were wonderful. The hotel is situated on a hill but there was always transport available up and down the drive. Overall a wonderful stay. Read moreGenuine Hotels.com guest review
"Very steep with lots and lots of stairs."
Too many stairs - no ramps and few lifts - good location and excellent views. Breakfast buffet OK but nothing special. Pool service not very good.Genuine Expedia guest review
"Hotel with sea view facing rooms good ambience"
Rooms were good clean big with small balcony with sit out and sea view facing rooms, staff were very good. Breakfast buffet was good.overall worth spending money in novotel phuket resort all amenities pool everything were awesome. enjoyed my stay over there.Genuine Expedia guest review
Hi when i do the booking for my hotel stay from 11 july 2014 to 18 july 2014 at Novotel Phuket Resort it was $89.00 sing dollar $2269.50 thai batt. base on 25.50 conversions rate. But want i check out the hotel charge me thai batt $2718.87 per night with turn out to be S$106.62. Which mean that i was over charge $123.34 for seven night. Booking confirmation […] no #8005194485429 Read moreGenuine Hotels.com guest review
"Nice hotel with nice view"
Nice hotel with nice and pleasant staff, very helpful and willing to resolve ur problems. But be careful when u hire a taxi from airport and some travel agents, they like to cheat people. Better go through Novotel for airport transfer and site seeing and move around.yes being on hillside,think before u book this hotel if u Hv small kids or elders with […] u. However hotel staff will help u by providing transport internally also. Read moreGenuine Expedia guest review
"Hotel is close to the beach,shops,transport."
The Hotel was beautiful,staff were very friendly and helpful.The Resort offers a free bus shuttle to the shopping centre and they also pick up you up from the shopping centre and drop you off to the resort once you have finished from shopping.Close to the shops and restaurants close by.Genuine Expedia guest review
"Most UnComfy Beds!!"
My girlfriend and I stayed here for a week to celebrate her birthday. I book a twin bed room only to find that they had put two single mattresses on one bed base. We asked for a room with twin beds and the staff were happy to comply. Unfortunately the beds themselves were the hardest I have ever slept on. I much prefer to sleep on a hard mattress, but […] these were just ridiculous with no give in them at all. When we complained we were advised that all the mattresses were the same quality but they put mattress toppers to "soften them" for us. No discernible difference and when we discussed this issue with other guests we were told that they also found the beds extraordinarily hard. Then we come to the issue of the air conditioning unit which badly needed replacing. It was so noisy that even at the lowest fan speed possible it kept us awake all night. While the staff were as helpful as they could be, I was very unhappy with my stay at the Novotel due solely to the fact I had NO sleep for a week! I will not be recommending this hotel to anyone. Read moreGenuine Hotels.com guest review
"Lovely sea view."
Returned for a four day visit. Last here two years ago. The staff had made the connection that we had stayed before and gave us a complimentary basket of fruit for the room. Bathrooms had been updated since out last visit, the bath had been replaced with a walk in shower with a view into the main part of the room, although there was a blind that could […] be pulled down for more privacy. We had an ocean view room a short walk from reception, very quiet, no road noise. Huge bed with robes and slippers provided. The room has a small fridge, with space to put extra drinks in, tea and coffee facilities and two complimentary bottles of water a day. We had a package with breakfast and wifi included. Wifi a bit flaky, especially in stormy weather, and an occasional power cut, again during a storm, but it was quickly restored. Wide variety of food available at breakfast, something for most nationalities. I tried the batik painting one day and on another we did a Thai cooking course, lots of activities for everyone and there is a spa on site, which although we didn't try other guests did, and they were pleased with the service, I would visit this hotel again. Read moreGenuine Expedia guest review
"Good but lots of stairs"
Enjoyed the hotel but if you are not good with stairs not the place for you.Genuine Expedia guest review
"great ambience nice and quiet"
very pleasant, despite the age of the property, well maintained. Rooms by the tennis court need better accessibilityGenuine Expedia guest review
"Nice location but average in service"
Located up a hill hence you can have a nice view of Phuket. Provide shuttle service but staffs are not really efficient. Staffs are not approachable. It happens that most hotels in Phuket doesn't allow any visitor to the room. Somehow I find this troublesome and unfair especially locals visitor are forbidden to enter.Genuine Hotels.com guest review
"Nice view and location is great."
We went there for vacation and we were happy that we chose Novotel. Only one thing that we think it would improve our good experience here is the breakfast. I think it should have more varieties of Asian food especially Thai food. We stayed for 3 nights and by the 2nd morning we run out of ideas what to choose for the breakfast. Other than that, it's […] great. Read moreGenuine Expedia guest review
"Good family hotel close to the beach"
Had a great stay, good location close enough to the action but far enough away to be peaceful and relaxing. Up the quiter end of patong beach. Staff were great, nothing was too much of a trouble. Bar could have been open abit longer though. Awesome views and kids loved the 3 poolsGenuine Expedia guest review
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