"Great Hotel if you want to stay in patong"
Novotel is a great place to stay in Patong, to the north of it...this allows one to keep a distance from the excessive noise/activity of Patong, yet within easy reach. The pools are relaxing and allows an alternate from the crowded beaches of Patong.Genuine Hotels.com guest review
"Good location. Service & Room Could be Better."
We stayed for 4 days in this hotel. This hotel is really good looking, well maintained and on a small hill overlooking Patong beach. Hotel itself is on adjacent Kalim beach. It takes about 200 Baht to go to downtown from hotel (one way). They offer free shuttle to Jungceylon shopping center...in downtown Patong. Hotel also has good breakfast for 300 […] Baht. Beautiful Views from hotel. The hotel rooms are small. We booked a room for 4 people. We got a queen bed + a bunk bed stacked for our kids. There was one small bathroom. Overall...very crimped space. In our Thailand, Malaysia & Cambodia trip, this hotel cost us the most and had the smallest room! Next is staff. In a foreign country, one depends upon staff to arrange tours. This hotel does have dedicated staff to help book tours, but they are outrageously expensive...double or more than typical cost! I had picked up flyers & free material at Phuket Airport which had listed few tour companies. I called and found same trips that were reasonably priced. So we went with PhuketTours...decent tour experience; safe. Similarly, we wanted to arrange drop-off to airport...cost 1300 Baht. I went to taxi stand at hotel entrance. The same large SUV was rented for 900 baht. This kind of pricing irritates me. Also, on our first day there were complimentary items like coffee etc. that staff did not replenish daily. We had to ask daily. Net-net, the service seems to be disappointing. They appear to be commercially motivated. Read moreGenuine Expedia guest review
Went on James Bond Island Tour, to Simone show, and Bubba Scubba diving. Enjoyed all. Wished I had brought more cash on the Bond Island Tour as there were lots of shopping oppertunities.Concierge staff helped us arrange most of our excursions. Bangla Street was a little overwhelming. Very glad we picked this hotel. It was beautiful! Wish we had more […] time to spend there. Thank-you to all the wonderful staff! Our breakfast was included in our room rate and it was very good with plenty of choices. Read moreGenuine Expedia guest review
"Quiet hotel but still walk-able to attractions"
We stayed at the Novotel Phuket Resort over the Christmas holiday in 2013. The main lobby area is beautiful with spectacular views and is completely open air. The concierge and other staff members were very helpful. The hotel is very hilly which we read prior to booking but we are young and don't mind a little hike. Our room was at the bottom of the […] resort so close to the street for walking but lots of stairs to get to lobby/breakfast etc. Not a problem for us but if you have mobility issues request a room at the top and take a shuttle down to the bottom. The staff originally told us that it was much to far to try and walk to the downtown area...they said 30 minutes. It took us 15 at a leisurely pace. They were just trying to get us to have them call us a cab. Bangla road is crazy, loud, crowded etc. so it was nice to stay in a place that was far enough from all of their chaos. The rooms were not fancy, rather dated, but the mattress was comfortable and the shower had good water pressure and plenty of hot water. We only did one day at Patong beach which was nice however our day trips to Surin beach and Kata beach were MUCH better. I highly recommend visiting the other beaches as Patong beach was incredibly crowded compared to the others. Read moreGenuine Expedia guest review
"Great facility, but needs improvement"
This facility is quite nice, especially the pool area, and the breakfast buffet. The first inconvenience was at check-in -- we arrived at 1 p.m., but had to wait till after 2 p.m. to check in. We had an oceanview room, which was quite nice. Unfortunately, both nights there the air conditioning in the room broke in the middle of the night, and the staff […] was very slow to fix the problem. I was thinking the first day that an upgrade should be offered, but the management made no such offers. We used the pool both days, and again, the pool area is quite nice. Unfortunately, we had used the hotel's towels at the pool area, and the staff did NOT mention that the towels were supposed to be returned to the towel desk, and on our last night we got a rather abrupt notice saying that we had 3 towels which were unaccounted for. When I called about this, the staff were intimating that perhaps I had taken the towels. The next day the situation was resolved, though. Lastly, as the facility is a bit on the outskirts of Patong, their shuttles into the town center were very limited and ended very early. Read moreGenuine Expedia guest review
"Good location at the end of Surin Beach"
The hotel was decent, but even though we had a non smoking room it was obvious that it had a smoke smell to it. The staff overall were OK, but did not go out of their way to resolve concerns. And be aware, they charge 1500 Baht for any extra visitors to your room which too me is far to much. When I complained about this, the staff pretty much just said […] deal with it. I would not stay again because of this. YMMV. Read moreGenuine Hotels.com guest review
"Excelent place to stay right across from the beach"
Nice place to stay we had a great time, the hotel has free shutle service to downtown and because is on the hill they have free shutle from the street to your room if you are walking, it was a great place! we love it, very friendly staff.Genuine Hotels.com guest review
"Nice location....not to close and not to far"
Overall experience was great. There are a few things to point out that are probably subjective depending on each individual. The beds are hard (very hard). My wife liked them as she was having some back pain and the bed seemed to help with that. No ATM No convenience store to purchase bottled water or batteries etc.... The King bed we requested was […] 2 twins pushed together. You still have that small separation in the middle. Really some small things......and overall we enjoyed our stay. Read moreGenuine Expedia guest review
"A Great Place to Stay, Great Location"
The overall stay was good but there somethings we wish the would improve on . The Bathrooms were clean (I know they were ) but they didn't appear to be clean. They could use some work. The Breakast was very good but we wish they had fresh juice and offer beef or turkey bacon besides pork.Otherwise, Breakfast was very good.We ate dinner one night at the […] resort but was VERY DISAPPOINTED . It was a Seafood Bar BQ , the selection of Seafood was very small and some things over cooked. We were disappointed because when we take a vacation like this , we spend a lot of time at the resort by design . Every other day we go out and tour BEAUTIFUL THAILAND. Then, the other days we spend at the resort , swim most of the day and relax . Haveing a great dinner that we could rely on would just better our time spent at the resort. The atmosphere for the dinner was AWSOME, SO BEAUTIFUL . The dinner just wasn't good .We met other guest while there and talking to them , we found they had the same opinion .We hope the resort will work in that. Make it so the guest want to have some dinners at the Resort .Thank You. V/R Gary Dean Akers Read moreGenuine Expedia guest review
Very lovely!Genuine Hotels.com guest review
Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close […] to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again Read moreGenuine Hotels.com guest review
"Great Location - Away from the noise"
The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - […] really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price. Read moreGenuine Hotels.com guest review
"good location but a rather tired hotel"
The rooms are rather dated and tired looking, and the facilities on-ground is feeling limited, although they have been well kept. It is located at the North end of Patong and is great for a quiet and restful night stay, and yet only a 5 minutes walk to town. I think I would expect a bit more from the hotel.Genuine Expedia guest review
Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The […] hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again. Read moreGenuine Expedia guest review
Had a great timeGenuine Hotels.com guest review
"Great stay, hands down."
Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel […] and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket. Read moreGenuine Expedia guest review
Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.Genuine Hotels.com guest review
"Nice place overlooking Patong Beach"
This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.Genuine Expedia guest review
We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.Genuine Expedia guest review
"Wake up to one of the most beautiful views ever."
Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive […] than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking. Read moreGenuine Expedia guest review
"Great hotel for a quiet stay in Patong"
We stayed here for four days on our trip to Phuket. We really liked this place as it is close to the beach but in a quiet part of Patong. The hotel has nice views of the ocean and Patong. The lobby and pool areas are really impressive. It is quite a walk up the hill to your room from the lobby or from the stree to the hotel but they do have a shuttle […] service but sometimes it is a long wait for the service. Our room was supposed to be a sea view but we could barely see the ocean because of the cocunut trees. The room was very nice with a charming feeling to it. We had to get the safety box fixed twice and that took a day which was disappointing. Overall we had a very nice stay here. The pools are really nice and the staff are friendly and helpful. We enjoyed our stay here. Read moreGenuine Expedia guest review
"There are better optioNa in the same area"
Not value for money. Hotel staff should be friendlier. Could do with few more smiles.Genuine Expedia guest review
The location and the vier from hotel was nice. I recommend this to couples or families. It could be better if they had bigger pools.Genuine Expedia guest review
not comparable. we loved this hotel very much I'd recomend it to all my friendsGenuine Expedia guest review
"Wonderful Time in Phuket!"
This hotel was wonderful, the staff was very friendly and helpful - the pools were just awesome, and the restaurants great. We loved how the hotel was close enough to town to allow us to walk, but far enough away to be quiet and peaceful. We would stay here again in a heartbeat!Genuine Expedia guest review
I have never wrote a review of a hotel i've stayed at before but I must say, this hotel is a must stay in patong. The views are beautiful, the rooms are clean, and the service is exceptional. Any issue I had was resolved quickly, the staff was always smiling ready to assist, and I really had a great time. If i ever am fortunate enough to visit Phuket […] again, I'm definitely staying at Novotel. Read moreGenuine Expedia guest review
I really appreciated that this hotel in the Patong beach area is walking distance from the Patong scene but out of the way of the mayhem enough that it still feels quiet and private still. We spent most of our time in Phuket in Panwa beach (more out of the way) but I loved getting at least a couple days in Patong. I am not into the crazy party scene […] so I was relieved that this hotel let me come and go with a short walk from the Patong scene as I felt up for it. Read moreGenuine Hotels.com guest review
"Hotel of Smily faces "a warm stay""
The Hotel very acceptable, clean, food is delicious with lovely restaurants, staff are so welcoming and the sea view is wonderful! The location of some rooms are very far from the reception i.e. too many stairs to follow... if you have an acceptable budget I advice avoiding what is called "superior rooms" and go for the sea view rooms. have a great […] stay! Read moreGenuine Expedia guest review
"No maintenance was done to the rooms"
The location for the hotel was extremely wonderful, but for the families, who have an infant, is difficult if they got a room in the upper floor and they don’t have an elevator in the hotel for the rooms. Also the toilet was damage and very old hotel even no maintenance to the rooms. The first room they gave was very bad and the WC was without water […] hose and the shower dish was in bad condition. But the service of the house keeping and reception was very good. Read moreGenuine Expedia guest review
it was great experience. Great location, Good staff, and good comfy beds.Genuine Hotels.com guest review
"Loved our stay"
Great resort. Might be the best located resort in Patong. It is right at the north edge of Patong Beach, therefore it is very quiet at night. Only a 20 minute walk from Bangla road. The pool facilities are great. The views are beautiful. Loved it.Genuine Hotels.com guest review
Quite disappointed with the quality of the service. Cannot really tell how it is superior to other non rated hotels.Genuine Hotels.com guest review
Novotel is situated in the best position in Patong with fantastic views and on the northern corner of the beach. We were really looked after. Thank you for the assistance when our son was sick. He recovered quickly. Highly recommended.Genuine Hotels.com guest review
"Overall good hotel"
This hotel is a bit tired, but room are renovated and clean. Amazing views from hotel grounds. breakfast was not bad but hotel lacking good restaurants and bars, especially near pool area, seafood restaraurant was totally empty despite high season,so we did not even tried it as it did not look good. For Novotel the overall service is a little below […] standards I reckon. Due to very steep hill position may not be suitable for couples with little kids and elderly - lots of ramps and steps, though good shuttle service. Read moreGenuine Expedia guest review
Stayed here on our way through Phuket, perfect for what we needed.Genuine Hotels.com guest review
"GREAT LOCATION , Just of the beach."
Our stay was comfortable and the hotel staff was very courtesiesGenuine Hotels.com guest review
Hotel is really showing its age, and needs some attention. Some of the eating areas are dirty and messy. Food quality is poor and wine selection bad. The Hotel is in a good position, high above the beach, but the faciities are all in very poor condition. The tennis courts are in need of refurbishment or replacement. The staff need some training and […] don't seem to have much guidance. Read moreGenuine Expedia guest review
"Great Oceanview and friendly staff"
Beautiful resort. Friendly StaffGenuine Expedia guest review
"Room Service & Shuttle Service"
Our room service orders were forgotten. After more than an hour, we called to enquire and they told us it's on the way. After half an hour, we called again, they told us the food hasn't been prepared and whether we would like to cancel our order. We were already so famished and angry by then. We told them no, we do not want to cancel our order and told […] them to prepare and bring them to us ASAP. We took a shuttle service to Jungceylon Shopping Mall. The driver was supposed to pick us up after 3 hours and bring us back to the hotel but did not turn up. We had to take a taxi back to the hotel. Read moreGenuine Hotels.com guest review
"Loved this hotel"
really happy i stayed at Novotel for 6 nights couldnt of had a better location !!Genuine Hotels.com guest review
"slow service & lousy breakfast"
the staff are very slow, when we checked in, spent more than half an hour. When checked out, it also took longer time than other hotel . the breakfast is very poor, not nice.Genuine Hotels.com guest review
"Well-located, relaxing accommodation"
Staff was very friendly and helpful and professional. There are fantastic views from the property with the hotel lobby and rooms located up on a hill. Be prepared for stairs and a bit of walking to get around the resort as there are no elevators. Only issue was we were let down by the tour desk after making a verbal booking of a motorbike and then there […] was no bike available when we went to pick it up. They made no attempt to rectify the mistake. Read moreGenuine Expedia guest review
"Soon to be a great resort."
It's difficult rating this resort because it's clearly not finished yet. It's under mass renovations from what I could see. The problem I had is that I was given a room which was quite obviously not finished. The ceilings, the light fixtures, no hairdryer, a missing door in the shower, wires hanging around in the closet, etc... If you can look past […] all of the small things that are half-finished or missing at this point in time (I'm sure most, if not all, will be fixed and/or installed), then it is a beautiful place, even if it is a bit of a labyrinth to navigate. Also, check-in and check-out dragged on a bit longer than necessary. I was told my room would be ready at 2 (I arrived at 12:30), but didn't actually step foot inside of it until closer to 3. And attempted to check-out at 11:30, and had to wait well over 30 minutes for a cleaning attendant to verify the room was in good condition (besides it's clearly unfinished condition?). Regardless. It's in a beautiful location, a good distance from the city so you can relax, but still take a quick trip in, and the pool, bar, bed, etc... are great. Hopefully after renovations are finished it will be wonderful. Read moreGenuine Expedia guest review
"Not as good as expected"
The pillows are too high with cheap styrofoam. Room smells moldy. Location too remote. Staffs are nice.Genuine Expedia guest review
"Awesome stay at the Novotel Phuket Resort"
A very nice hotel with equally good and well mannered staff. My wife and I came to Novotel Phuket to celebrate our 1st wedding anniversary. We had booked for seaview room, which give you an amazing view from the balcony. The rooms are all very well kept and maintained, and comfort level was superb. They also serve great Thai and continetal food and […] drinks. You can enjoy drinks sitting by the pool or at the hotel lobby, listening to the love Kiyo performance by the local artist. All in all, a great place to enjoy your vacation. I am sure we will come back to Novotel Phuket. Read moreGenuine Expedia guest review
"Great Hotel overlooking Patong Beach."
Great family friendly Hotel, great facilities, friendly staff, on a hill to capture great views, hotel has shuttle service onsite 24-7 if you want to avoid the stairs.Genuine Expedia guest review
"Novotel Phuket Resort"
Staff was great, pools are nice enough, and the food was very good. Breakfast buffet was great everyday. The description of an ocean view room left a little to be desired. If you looked between the trees and across the rooftops you could see a bit of the ocean. Overall I enjoyed my stay and have booked again in August.Genuine Hotels.com guest review
"Best holiday yet!"
The staff were amazing and always welcoming everyday they would go out of their way for you. Was blown away by the entrance and the outlook on top of the hill, beautiful spot to be away from the noise at night, but not too far for when you want to go into town. Would defiantly stay here againGenuine Expedia guest review
Only stayed 3 nights to visit friends from Australia also staying in hotel. Despite it's hilly situation, this was no problem due to the hotel's excellent shuttle services. Also, we were delighted by the friendliness of all staff.Genuine Hotels.com guest review
"Not quite as good as photos but lovely staff"
The hotel was fine but not fancy. The pool looked much better in the pictures than in real life. It was also an uphill walk to our room (the rooms are all very spread out). Was fine for us but if anyone has problems with hills might not be the best choice. The hotel is a bit out of the 'heart' of Patong (about 10-15 min walk) which is good unless the […] heat gets to you and you want to take a tuk tuk or taxi which seems to be a flat rate of 200 baht for about 3 min drive!! On a more positive note, the staff were lovely!!! Even arranged a birthday cake for my partner without us even knowing - very sweet! Read moreGenuine Expedia guest review
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