Quite disappointed with the quality of the service. Cannot really tell how it is superior to other non rated hotels.Genuine Hotels.com guest review
Novotel is situated in the best position in Patong with fantastic views and on the northern corner of the beach. We were really looked after. Thank you for the assistance when our son was sick. He recovered quickly. Highly recommended.Genuine Hotels.com guest review
"Overall good hotel"
This hotel is a bit tired, but room are renovated and clean. Amazing views from hotel grounds. breakfast was not bad but hotel lacking good restaurants and bars, especially near pool area, seafood restaraurant was totally empty despite high season,so we did not even tried it as it did not look good. For Novotel the overall service is a little below […] standards I reckon. Due to very steep hill position may not be suitable for couples with little kids and elderly - lots of ramps and steps, though good shuttle service. Read moreGenuine Expedia guest review
Stayed here on our way through Phuket, perfect for what we needed.Genuine Hotels.com guest review
"GREAT LOCATION , Just of the beach."
Our stay was comfortable and the hotel staff was very courtesiesGenuine Hotels.com guest review
Hotel is really showing its age, and needs some attention. Some of the eating areas are dirty and messy. Food quality is poor and wine selection bad. The Hotel is in a good position, high above the beach, but the faciities are all in very poor condition. The tennis courts are in need of refurbishment or replacement. The staff need some training and […] don't seem to have much guidance. Read moreGenuine Expedia guest review
"Great Oceanview and friendly staff"
Beautiful resort. Friendly StaffGenuine Expedia guest review
"Room Service & Shuttle Service"
Our room service orders were forgotten. After more than an hour, we called to enquire and they told us it's on the way. After half an hour, we called again, they told us the food hasn't been prepared and whether we would like to cancel our order. We were already so famished and angry by then. We told them no, we do not want to cancel our order and told […] them to prepare and bring them to us ASAP. We took a shuttle service to Jungceylon Shopping Mall. The driver was supposed to pick us up after 3 hours and bring us back to the hotel but did not turn up. We had to take a taxi back to the hotel. Read moreGenuine Hotels.com guest review
"Loved this hotel"
really happy i stayed at Novotel for 6 nights couldnt of had a better location !!Genuine Hotels.com guest review
"slow service & lousy breakfast"
the staff are very slow, when we checked in, spent more than half an hour. When checked out, it also took longer time than other hotel . the breakfast is very poor, not nice.Genuine Hotels.com guest review
"Well-located, relaxing accommodation"
Staff was very friendly and helpful and professional. There are fantastic views from the property with the hotel lobby and rooms located up on a hill. Be prepared for stairs and a bit of walking to get around the resort as there are no elevators. Only issue was we were let down by the tour desk after making a verbal booking of a motorbike and then there […] was no bike available when we went to pick it up. They made no attempt to rectify the mistake. Read moreGenuine Expedia guest review
"Soon to be a great resort."
It's difficult rating this resort because it's clearly not finished yet. It's under mass renovations from what I could see. The problem I had is that I was given a room which was quite obviously not finished. The ceilings, the light fixtures, no hairdryer, a missing door in the shower, wires hanging around in the closet, etc... If you can look past […] all of the small things that are half-finished or missing at this point in time (I'm sure most, if not all, will be fixed and/or installed), then it is a beautiful place, even if it is a bit of a labyrinth to navigate. Also, check-in and check-out dragged on a bit longer than necessary. I was told my room would be ready at 2 (I arrived at 12:30), but didn't actually step foot inside of it until closer to 3. And attempted to check-out at 11:30, and had to wait well over 30 minutes for a cleaning attendant to verify the room was in good condition (besides it's clearly unfinished condition?). Regardless. It's in a beautiful location, a good distance from the city so you can relax, but still take a quick trip in, and the pool, bar, bed, etc... are great. Hopefully after renovations are finished it will be wonderful. Read moreGenuine Expedia guest review
"Not as good as expected"
The pillows are too high with cheap styrofoam. Room smells moldy. Location too remote. Staffs are nice.Genuine Expedia guest review
"Awesome stay at the Novotel Phuket Resort"
A very nice hotel with equally good and well mannered staff. My wife and I came to Novotel Phuket to celebrate our 1st wedding anniversary. We had booked for seaview room, which give you an amazing view from the balcony. The rooms are all very well kept and maintained, and comfort level was superb. They also serve great Thai and continetal food and […] drinks. You can enjoy drinks sitting by the pool or at the hotel lobby, listening to the love Kiyo performance by the local artist. All in all, a great place to enjoy your vacation. I am sure we will come back to Novotel Phuket. Read moreGenuine Expedia guest review
"Great Hotel overlooking Patong Beach."
Great family friendly Hotel, great facilities, friendly staff, on a hill to capture great views, hotel has shuttle service onsite 24-7 if you want to avoid the stairs.Genuine Expedia guest review
"Novotel Phuket Resort"
Staff was great, pools are nice enough, and the food was very good. Breakfast buffet was great everyday. The description of an ocean view room left a little to be desired. If you looked between the trees and across the rooftops you could see a bit of the ocean. Overall I enjoyed my stay and have booked again in August.Genuine Hotels.com guest review
"Best holiday yet!"
The staff were amazing and always welcoming everyday they would go out of their way for you. Was blown away by the entrance and the outlook on top of the hill, beautiful spot to be away from the noise at night, but not too far for when you want to go into town. Would defiantly stay here againGenuine Expedia guest review
Only stayed 3 nights to visit friends from Australia also staying in hotel. Despite it's hilly situation, this was no problem due to the hotel's excellent shuttle services. Also, we were delighted by the friendliness of all staff.Genuine Hotels.com guest review
"Not quite as good as photos but lovely staff"
The hotel was fine but not fancy. The pool looked much better in the pictures than in real life. It was also an uphill walk to our room (the rooms are all very spread out). Was fine for us but if anyone has problems with hills might not be the best choice. The hotel is a bit out of the 'heart' of Patong (about 10-15 min walk) which is good unless the […] heat gets to you and you want to take a tuk tuk or taxi which seems to be a flat rate of 200 baht for about 3 min drive!! On a more positive note, the staff were lovely!!! Even arranged a birthday cake for my partner without us even knowing - very sweet! Read moreGenuine Expedia guest review
"Nice family vocation"
Overall a pretty comfortable and relaxed stay at Novetel Phuket resort. Ideal for family with young children who wish to stay slightly away from Patong night scence but still within walking distance to the shops and dinner place. The shuttle service from Hotel to Mall helps to bring the family to many restaurants within the surrounding of Mall.Genuine Hotels.com guest review
"No Taxi service"
The Taxi service at the front desk couldn't get us a taxi as all the drivers apparently went home because of the rain. Can you believe it? a 5 star hotel cant get taxis. an australian couple had a car booked to bring them to the airport and it didnt show and they also couldn't get a taxi through the hotel. it seems they missed their flight. This is […] utter madness that a taxi desk couldnt arrange a single taxi in a thriving tourist resort. I have never seen anything like it. for this reason i would give the place a thumbs down. Read moreGenuine Hotels.com guest review
The Hotel is kids friendly and since its being close to the Patong beach, we could walk to the beach for the dinners etc and at the same time since its being at the end of the patong beach, is away from the hustle/bustle at the beach down the resort. The Family mart right at the bottom of the hotel entrance was very useful. And the hotel's free shuttle […] to Jungcyelon mall was an added advantage. Recommend this resort for families with kids Read moreGenuine Expedia guest review
Didn't really make a lot of use of the facilities as we were busy doing other things, but enjoyed the breakfast buffet. Rooms were nice and spacious and had a patio (although the weather wasn't really conducive to sitting outside when we went :) ). Also has a tourism desk so you could just go up and ask about tours and they would book them on your behalf […] and get you picked up from the hotel reception, so that was very straightforward. Would like to go back for a bit longer and actually enjoy the pool and try the Thai restaurant :) Read moreGenuine Hotels.com guest review
Pleasant Hotel but after many phone calls prior to booking was not impressed that requests were not adhered to. We required rooms on the flat & with shower only. We ended up having rooms with about 12 steps & the shower was over the bath. After 3 days we were advised that our rooms were going to be renovated & we would have to moved. Rooms available […] to us had 62 plus steps & when we told the Manageress, Kathy, that we could not walk up or down so many steps due to severe spinal problems, we were asked if we had our Doctors permission to travel. This was most unpleasant & very insulting. We then requested to be shifted to The Novetel Vintage Park where we were treated we respect. Read moreGenuine Expedia guest review
"Overall nice hotel"
Was left a cake in my room for my birthday - nice touch! Often bit of confusion explaining which Novotel as there is two in close proximity but overall nice hotel.Genuine Expedia guest review
"Nice hotel if you want to be on Patong beach"
The hotel was good and if you are looking for a beach vacation it would be ideal. Personally, I was there for diving so a different location with more restaurants in the neighborhood would have been better. That said the service was wonderful, the staff were friendly and I was amazed how well they remembered me especially during the busy Songkran festival. […] The only reason I would not stay again is I would prefer a quieter location away from Patong beach with more restaurants in walking distance. I would certainly consider the other Novatel or Millenniam but I don't think I would go back to Phuket, there are so many parts of Thailand I have not seen. Read moreGenuine Hotels.com guest review
We were given a room without Sea view inspite of my humble request. The reason given for the same was that the room booked by me was a superior room and not a superior sea view room[such an option was not there at all in expedia]. When we checked in , we were given a room with a twin bed. Upon my pointing out the same and my mention about the expedia […] confirmation showing a king bed room, they offered to combine the beds. When I resisted, they put me in a king bed room but this time a bathroom without bath tub. Overall-dissappointed for the price I paid vs the response I got. Read moreGenuine Expedia guest review
The hotel was located a short walk from the shops and beach. The room was in great condition with excellent service. The bed was huge and our balcony had an amazing view. The food however could of been a little better, from which we ordered from the pool bar but besides that cannot complain!Genuine Expedia guest review
"Could have been so much better"
This could have been a lot better the mainly let down by the poor service and in attentiveness of the staff, who presented a service well below the level expected at this star rating. This was in most part not due to attitude, but I would suggest due to poor training and poor supervision.Genuine Expedia guest review
"Novotel Resort Patong"
What a lovely hotel - excellent service, very friendly bellboys and restaurant staff. What makes me laugh is other guests complain about the hotel shuttle service is infrequent - what they mean to say is those guests are too lazy to walk to main hotel lobby via fisherman's restaurant. The Hotel is clean and friendly. Location is the hotel is excellent […] which is right opposite Baam Rim Pa and Jo's downstairs restaurants. Plus a short walk from excellent Thai beach shack right on the beach. The hotel has 3 pools a smack bar, plus 3 restaurants etc etc the list goes on. Make sure you take a trip north to the quiet beaches. We loved it. Read moreGenuine Hotels.com guest review
Breakfast spead is good Facilities are well maintained Staffs were patient and prompt to respond to requestsGenuine Expedia guest review
"A great wedding anniversary"
The only problem with our stay was that being used to a waterbed, my neck played up badly, but the staff made up for it by putting mattress overlays on the bed and massages for both my wife and myself. Overall the staff are fantastic, friendly and helpful in any way possible. Even with the hard bed we will be going back for our next holiday there, I'll […] organize the the Mattress overlays up front. Read moreGenuine Expedia guest review
"Loved the Staff and the Resort."
We spent 14 nights at the Novotel on Patong Beach. we had our 12 year old and 1.5 year old. The staff were fantastic. They made our stay really enjoyable. The staff loved our boys, especially the little one. We were made very welcome. Everyone always greeted us with a smile. The pool bar staff were very helpful and friendly. The reception ladies always […] greeted us and were very friendly to our family. The Resort is situated on top of a hill. This added to the beauty of the Resort. Fabulous views. It made the Resort seclusive. There were alot of stairs, which did not bother us. We enjoyed the exercise. There is a free bus to take you up and down the hill, whenever you need it. We would often choose to walk the hill for exercise. Smoking in most outside areas was the only problem we encountered. Especially around the pool area when we would be relaxing. Often causing us to leave the area, especially with children around. If no one around was smoking it was perfect! Loved the Resort and will stay here again on our return to Phuket. Once again the staff were wonderful. Jodie, Rodney, Jakob and Kobi. Read moreGenuine Expedia guest review
beautiful hotel, amazing service, great massasge, breakfast was deliciousGenuine Expedia guest review
The hotel was nice and clean, staff were nice. Overall happy.Genuine Hotels.com guest review
"Not worth it..."
The service at this hotel is absolutely atrocious. They were not helpful and not friendly. The location is good and the pool is really nice, but those are the only highlights to mention. They have many staff walking/sitting around doing absolutely nothing. To give a quick example, my wife and I went to the hotel bar to get a snack the evening we first […] arrived after a long day of travel. There were 2 bartenders behind the bar and it was just my wife and I in the entire place. They paid no mind to us and we had to call them over to order drinks and clear away our dishes when we were done. At a 4 star hotel you would certainly expect certain things to be done without asking. At the pool there were dishes at a nearby table collecting bugs for over 2 hours - we had to walk down to find 4 staff members sitting behind the pool bar playing cards and ask them to come clear away the things. Read moreGenuine Hotels.com guest review
Hotel offers breathtaking views overlooking the town of phuket & also the ocean. treats its guests with politeness & charm. The hotel is far enough from the hussle & bussle of Phuket but close enough for u to not miss out on any of the action. Offers all the facilities of 5 star hotels. Read a few negative reviews about this hotel being situated on […] a hill. without the hill there are NO views.. So suck it up!! Besides there's a free shuttle service that takes u up & down the hill. Would we (honeymooners) stay here again? Absolutely, without a doubt! Enjoy ;-) Read moreGenuine Expedia guest review
"Try a little harder to please your clients!"
We stayed at the Novotel for 5 days. It is quite nicely located but be prepared to walk into town or pay for transport each time. The hotel shuttle service is a waste of time with it being 'full' all the time. If you are lucky, you may get a seat in 3 hours from requesting one. Fascinating seen as the shuttle taxi's stand around parked while customers […] are queing up for a ride into town. Also, we arrived after a long haul from SA and asked sat around for 4 hours keeping busy, although extremely tired and then asked to access the room 20 minutes before check in time to be ignored for 15 minutes and then told we had to wait for the check in time! Surely a little customer service should prevail here? We asked to be located near to the pool and reception area and was placed in the 3rd furthest block away! Very hilly with lots of walking and climbing, which was fine for us but not sure it would be for other people. One the positive side, the rooms were nice and clean, the staff always had smiles and the vibe was pleasant. We wouldn't repeat our stay here. Read moreGenuine Hotels.com guest review
"Overall great, many stairs no good for young children & elderly."
We visited with 3 children - 20, 16 & 12 yrs of age. Good location but many stairs & levels made it hard for young children, elderly or those not so fit. Staff and service were excellent, food & drinks good value but less than 4 star quality & breakfast buffet just OK. Families on a lower budget will find good value & enjoy the 3 swimming pools over […] 3 levels. Excellent, great value, waterfront restaurants just across the road - with trips to the main shopping district ( 2km ) around 200 baht / USD $6 each way. Kellie & Paul Geelong/Melbourne Sep 2011 Read moreGenuine Expedia guest review
Prestations de qualitées chambres, piscines, services... personnels très aimable et attentionné. Nous y avons passe plus de trois semaines, un regal. Je le recommande vivementGenuine Hotels.com guest review
とても快適に過ごせました。見晴らしもよく、広いベランダでゆっくりできました。バスタブがあればベストでしたね。滞在中はテニスやプールを楽しみ、無料でジャンクセイロンまで送迎してもらい、買い物やバングラを楽しむことができました。また利用したいと思います。Genuine Expedia guest review
"테니스장을 갖춘 저렴한 고급호텔"
이 호텔의 가장 큰 장점은 테니스를 갖춘 푸켓 고급호텔 중에선 가장 저렴한 것입니다. 그 외 수영장,호텔 식당 등의 시설도 훌륭합니다. 단점으로는 언덕지형에 지었음에도 엘리베이터가 없어 로비와 방 간 이동이 불편하고, 빠통비치 중심과 거리가 있어 추가적인 택시비 지출을 감안해야 합니다. 또한 시설 중 헬스장은 부실한 편입니다.Genuine Hotels.com guest review
不近酒吧街及商場。步行約30分鐘！但環境優美舒適！早餐一般及地方细。如集中時段要等位。酒店有點舊，如可翻新更好。泳池细。近沙灘。沙灘一直行约10分鐘有小販檔，喜歡寧靜的，是不錯的選擇！Genuine Hotels.com guest review
God belægningen anbefales Til familier med børnGenuine Hotels.com guest review
"Très bon sejour"
Je ne vois pas grand chose à rapprocher à cet hôtel. Il a peut être un mobilier qui vieillit, et l'accès à pied aux chambres n'est peut être pas l'idéal aux personnes âgées. Je le de conseil éventuellement aux couplé, car ça reste un hôtel qui tourne beaucoup avec beaucoup de gamins qui crient dans la piscine, ce peut vite agacer ssi on viens chercher […] la tranquillité. En famille c'est super. Le personnel est vraiment parfait, à l'écoute et avec un bon niveau d'anglais et de français pour certains. Et la chambre avec vue sur mer... une vue imprenable orienté plein ouest, parfait. Je recommande Perfect for families, beautiful pool. Not recommended for lovers because not calm enough. Room with see view are perfect. Read moreGenuine Hotels.com guest review
"Semester med familjen!"
Det är mycket troligt att vi kommer att bo på Novotel igen. Fint pool och hotell område med fantastisk utsikt. Bra bemötande och service från personalen. Nära till stranden och lätt att själv ta sig till andra stränder och utflykter/aktiviteter. Enda minuset var sängarna som var väl smala för att rymma två personer (fanns 2 sängar i rummet) vi var två […] vuxna och två tonåringar i ett rum för 4 personer. Read moreGenuine Hotels.com guest review
家族４人で３泊しました。大きなリゾートホテルでなので、プールやレストラン移動に時間がかかる場合がありますが総合的にリーゾート気分を味わえるかと思います。チェックイン時のウェルカムドリンク、山の上にあるので、下からの車送迎、プールから階段で下りれば、道路を挟んですぐ目の前がパトンビーチの始まりです。街中へは少し距離がありますが、ホテル滞在利用の場合には、価格帯、眺めも良くおすすめのホテルと言えるでしょう。Genuine Expedia guest review
Hôtel Luxueux. Un service de qualité. De belles prestations ..et une vue magnifique sur la baie de Patong. Je recommande fortement cet hôtel. Petit déjeuner au top (beaucoup de salé à mon gout) . Le seul hic : les nuisances sonores des chambres communicantes.Genuine Hotels.com guest review
小学生5年、2年の娘と妻と 家族でたっぷり利用させていただきました。 結果は、大満足です。 部屋からの海の景色 レトロな雰囲気で清潔感あり 美味しい朝食 綺麗なプール 海水プール フレンドリーなスタッフ パトンビーチを見下ろす立地 パトンの街からギリギリ徒歩圏内 ディナーは、わからず？ 価格とのバランスは、 非常によいと思います。 悩んでいる方は、ぜひGenuine Expedia guest review
"Bon rapport qualité / prix"
Hotel bien situé en face de la plage de Patong. Un peu éloigné du centre mais tuk tuk disponible et pas cher. Très bon service, chambres un peu vieillottes mais propreté impeccable. Restaurant thaï très bon et pas trop cher. Hotel a recommanderGenuine Hotels.com guest review
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