All hotels in Patong, Thailand
1 room, 2 adults
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282 Phrabaramee Rd, Patong Beach, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 212 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    4.1

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Terrible breakfast and service"
Breakfast was really bad for a 5 star hotel
Genuine Hotels.com guest review
3 night family trip Dec 28, 2014
A Traveler
SG
3.0 / 5Good
"Hotel with nice ocean view and proximity to beach."
Basically fulfill our need for a family of 5 short vacation plan but was below my expectation of a usual Novotel hotel that I stayed regularly in my business trips in terms of service level and hotel resources/amenities. Service level- was checked in at the VIP lounge by a French intern with limited knowledge and most of the staff are not as service oriented as I would have expected. Rooms/Amenities are old and run down that needs maintenance. Resources seem to be lacking as they ran out of room cards and towels when we asked for it. Shuttle service to the mall took an hour to go there instead of the usual 15 mins ride besides the traffic the driver stopped to run errands along the way. Quite disappointed with the experience of an Accor hotel overall.
Genuine Expedia guest review
Other trip Jan 3, 2015
Marc
SG
5.0 / 5Outstanding
"Stunning Views, Great Facilities, Friendly Staff"
My family & I were on holidays and we stayed three nights in this lovely hotel. The staff were very friendly and always greeted us with a smile. I had the hotel arranged transfer from and to the airport. They were very efficient and were on time. The breakfast had a wide variety of tasty Asian and International foods. It was enjoyable having breakfast outside and taking in the stunning views. We had dinner in the Thai restaurant Ruen Thong. The setting is authentic Thai and they had soothing Thai music playing to compliment the delicious Thai dishes. The friendly lady from the Yin Dee desk, Maya, helped us organise a day tour. My family had a great time on the tour which she recommended. The three-tier swimming pool looked just like the picture and very inviting to get into the water. The hotel provided complimentary transport to and from the Jungceylon Shopping Mall. Although it is quite a steep walk up-hill to get to the hotel, the amazing views from the top make it worth the effort. There is a security guard at the gate on the road leading up-hill. I believe there is a phone which one can use to request transport up-hill to the hotel but I did not use this facility. Just across the road is Patong Beach. Overall, my family and I enjoyed our stay. I am glad I picked this hotel and will return on future trips.
Genuine Hotels.com guest review
4 night family trip Dec 12, 2014
A Traveler
AU
4.0 / 5Excellent
"Relaxed"
Good facilities, lots of stairs to keep one fit, friendly staff, pleasant rooms
Genuine Expedia guest review
Other trip Nov 20, 2014
Happy traveler
AU
4.0 / 5Excellent
"Very nice hotel,clean and really friendly staff."
This hotel was excellent to stay at especially that we were travelling with two small children,we were far away from the crazy streets but only a tutu away from the main shopping, I would have love to have more of a lively entertainment during the night as we enjoyed staying in the resort for dinner,it was a bit boring especially for the kids . I would definitely stay here again though.
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent location - close to everything"
The staff were pleasant and friendly and someone was always available to drive us down to the front gate. The hotel is situated up a hill which means it has excellent views. It was rainy during our stay there, so it was good to have the shuttle bus facility. The room was clean and comfortable, with all the amenities and facilities that you could wish for.
Genuine Expedia guest review
Other trip Oct 28, 2014
Sue
AU
3.0 / 5Good
"Needs an upgrade"
Hotel is in need of an upgrade with the rooms and surrounds looking tired and our of date. Booked an ocean view room but had to move as view was heavily obstructed by trees (the staff knew as soon as we called up reception after check in so obviously a common complaint). Shower leaks terribly and a towel barricade is needed to keep bathroom from flooding when showering. Main pool was empty and being serviced for several days when staying, never mentioned in emails or notice given. Bell boys and security are super friendly and a pleasure to deal with, something the general hotel desk staff could learn from. Not a bad hotel, but certainly not a 5 star environment - more like 3 1/2 at best.
Genuine Hotels.com guest review
9 night romance trip Oct 1, 2014
Bradley
AU
5.0 / 5Outstanding
Very Good. Very nice.
Genuine Hotels.com guest review
7 night romance trip Oct 2, 2014
Lee
SG
5.0 / 5Outstanding
"Close to beach away from noise"
Staff are lovely rooms comfortable stayed here twice now can recommend it on a hill good exercise lol
Genuine Expedia guest review
Other trip Sep 14, 2014
carmel
AU
4.0 / 5Excellent
"Close to the beach but far from the town. (1 km)"
Very nice hotel, the best amentity of the resort is the pools. Great promity to the beach, which means you can swim right in the ocean which is also super close. The worst amenity is probably the gym, super dated and is in need of a renovation. front desk staff were great, they posses a good command of the English language , better then most of the locals. If you want to stay closer to town stay at the sister hotel novotel the phuket village. Its about 15 minutes walk closer to bangla road. Also its not situated on a super steep hill. However I assume it will also lack the ocean view. Hotel taxi to airport is real expensive. 9990 THB where a private cab is 700-800 THB
Genuine Expedia guest review
Other trip Sep 11, 2014
kenneth
CA
5.0 / 5Outstanding
"Five star hotel at four state prices"
We had a wonderful time. The staff were so friendly, obliging and helpful. The view from our balcony was breathtaking. The breakfast buffet was very tasty and varied with loads of fruit and different cereals, choices of continental breakfast or full English. There were 3 pools of varying depths and we took advantage of the subsidised massages, which were wonderful. The hotel is situated on a hill but there was always transport available up and down the drive. Overall a wonderful stay.
Genuine Hotels.com guest review
14 night trip Jul 30, 2014
Ann F
GB
4.0 / 5Excellent
"Very steep with lots and lots of stairs."
Too many stairs - no ramps and few lifts - good location and excellent views. Breakfast buffet OK but nothing special. Pool service not very good.
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
AU
5.0 / 5Outstanding
"Hotel with sea view facing rooms good ambience"
Rooms were good clean big with small balcony with sit out and sea view facing rooms, staff were very good. Breakfast buffet was good.overall worth spending money in novotel phuket resort all amenities pool everything were awesome. enjoyed my stay over there.
Genuine Expedia guest review
Other trip Aug 2, 2014
A Traveler
GB
3.0 / 5Good
"Over Charge"
Hi when i do the booking for my hotel stay from 11 july 2014 to 18 july 2014 at Novotel Phuket Resort it was $89.00 sing dollar $2269.50 thai batt. base on 25.50 conversions rate. But want i check out the hotel charge me thai batt $2718.87 per night with turn out to be S$106.62. Which mean that i was over charge $123.34 for seven night. Booking confirmation no #8005194485429
Genuine Hotels.com guest review
8 night trip Jul 11, 2014
Ong a.m
SG
4.0 / 5Excellent
"Nice hotel with nice view"
Nice hotel with nice and pleasant staff, very helpful and willing to resolve ur problems. But be careful when u hire a taxi from airport and some travel agents, they like to cheat people. Better go through Novotel for airport transfer and site seeing and move around.yes being on hillside,think before u book this hotel if u Hv small kids or elders with u. However hotel staff will help u by providing transport internally also.
Genuine Expedia guest review
Other trip Jul 2, 2014
Nayan Patel
SG
5.0 / 5Outstanding
"Hotel is close to the beach,shops,transport."
The Hotel was beautiful,staff were very friendly and helpful.The Resort offers a free bus shuttle to the shopping centre and they also pick up you up from the shopping centre and drop you off to the resort once you have finished from shopping.Close to the shops and restaurants close by.
Genuine Expedia guest review
Other trip Jun 16, 2014
Alexis
AU
1.0 / 5Poor
"Most UnComfy Beds!!"
My girlfriend and I stayed here for a week to celebrate her birthday. I book a twin bed room only to find that they had put two single mattresses on one bed base. We asked for a room with twin beds and the staff were happy to comply. Unfortunately the beds themselves were the hardest I have ever slept on. I much prefer to sleep on a hard mattress, but these were just ridiculous with no give in them at all. When we complained we were advised that all the mattresses were the same quality but they put mattress toppers to "soften them" for us. No discernible difference and when we discussed this issue with other guests we were told that they also found the beds extraordinarily hard. Then we come to the issue of the air conditioning unit which badly needed replacing. It was so noisy that even at the lowest fan speed possible it kept us awake all night. While the staff were as helpful as they could be, I was very unhappy with my stay at the Novotel due solely to the fact I had NO sleep for a week! I will not be recommending this hotel to anyone.
Genuine Hotels.com guest review
8 night trip Jun 1, 2014
Aine
AU
3.0 / 5Good
"Not a resort"
A fusebol, dart board, and a swimming pool do not a resort make. We paid prices comparable to a resort in Bali, but since it was the holidays, we didn't get as much as we expected. The reception staff are savvy and courteous, and so are the pool staff, although their English language skills of the latter were next to zero, unfortunately. Everyone seemed uncomfortable about that.
Genuine Hotels.com guest review
3 night family trip Dec 28, 2013
metamercury
AS
4.0 / 5Excellent
"Lovely sea view."
Returned for a four day visit. Last here two years ago. The staff had made the connection that we had stayed before and gave us a complimentary basket of fruit for the room. Bathrooms had been updated since out last visit, the bath had been replaced with a walk in shower with a view into the main part of the room, although there was a blind that could be pulled down for more privacy. We had an ocean view room a short walk from reception, very quiet, no road noise. Huge bed with robes and slippers provided. The room has a small fridge, with space to put extra drinks in, tea and coffee facilities and two complimentary bottles of water a day. We had a package with breakfast and wifi included. Wifi a bit flaky, especially in stormy weather, and an occasional power cut, again during a storm, but it was quickly restored. Wide variety of food available at breakfast, something for most nationalities. I tried the batik painting one day and on another we did a Thai cooking course, lots of activities for everyone and there is a spa on site, which although we didn't try other guests did, and they were pleased with the service, I would visit this hotel again.
Genuine Expedia guest review
Other trip Jun 7, 2014
Linda
GB
4.0 / 5Excellent
"Good but lots of stairs"
Enjoyed the hotel but if you are not good with stairs not the place for you.
Genuine Expedia guest review
Other trip Jun 3, 2014
Ryan
AU
4.0 / 5Excellent
"great ambience nice and quiet"
very pleasant, despite the age of the property, well maintained. Rooms by the tennis court need better accessibility
Genuine Expedia guest review
Other trip May 28, 2014
A Traveler
SG
3.0 / 5Good
"Nice location but average in service"
Located up a hill hence you can have a nice view of Phuket. Provide shuttle service but staffs are not really efficient. Staffs are not approachable. It happens that most hotels in Phuket doesn't allow any visitor to the room. Somehow I find this troublesome and unfair especially locals visitor are forbidden to enter.
Genuine Hotels.com guest review
2 night trip May 20, 2014
Anyee
SG
5.0 / 5Outstanding
"Nice view and location is great."
We went there for vacation and we were happy that we chose Novotel. Only one thing that we think it would improve our good experience here is the breakfast. I think it should have more varieties of Asian food especially Thai food. We stayed for 3 nights and by the 2nd morning we run out of ideas what to choose for the breakfast. Other than that, it's great.
Genuine Expedia guest review
Other trip May 11, 2014
A Traveler
GB
5.0 / 5Outstanding
"Good family hotel close to the beach"
Had a great stay, good location close enough to the action but far enough away to be peaceful and relaxing. Up the quiter end of patong beach. Staff were great, nothing was too much of a trouble. Bar could have been open abit longer though. Awesome views and kids loved the 3 pools
Genuine Expedia guest review
Other trip May 6, 2014
kirsty n pat
AU
5.0 / 5Outstanding
"Good family hotel close to the beach"
Had a great stay, good location close enough to the action but far enough away to be peaceful and relaxing. Up the quiter end of patong beach. Staff were great, nothing was too much of a trouble. Bar could have been open abit longer though. Awesome views and kids loved the 3 pools
Genuine Expedia guest review
Other trip May 6, 2014
kirsty n pat
AU
4.0 / 5Excellent
"Nice Hotel, Friendly staff, great location"
We like this hotel , staff super friendly , got bunk bed for kids that was great, free shuttle bus to beach and Jungcelone, need more frequency in the evening, had little trouble with break fast inclusion in my room, initially staff was adamant that break fast is not inclusive even though I shown them my booking in my phone state clearly that break fast is inclusive , they forced me to sign the bill, later on once spoke to reservations they waived the bill but overall poor communication and problem solving by restaurant staff.Nice break fast and great variety , kids enjoyed swimming pool , except walk back to room , too steep for kids on a hot day, however shuttle buses can drop you on request for free.
Genuine Expedia guest review
Other trip Apr 28, 2014
Vikas
AU
4.0 / 5Excellent
"Great Location"
it was great experience. Great location, Good staff, and good comfy beds.
Genuine Hotels.com guest review
3 night trip Mar 24, 2014
samars1971
IN
2.0 / 5Fair
"Nice resort with a view of Patong Bay"
It is a very good hotel with clean and comfortable rooms. If you wanna be inside the noisy Patong but also wanna take a break from the madness the hotel is a perfect choice. It takes about 15 walking minutes to Bangla Road.
Genuine Hotels.com guest review
10 night trip Mar 10, 2014
Harold Offalmangler
AS
3.0 / 5Good
"Nice hotel, not for family."
Staff were great and the views were beautiful. A lot of stairs to climb, fine for a couple but a bit difficult with 3 young kids in tow.
Genuine Expedia guest review
Other trip Mar 3, 2014
Clinton
AU
4.0 / 5Excellent
"Great hotel to relax"
Had a fantastic time here, loved the pools, good location for families to stay as quiet at night but not too far from the nightlife in a tuk tuk!!
Genuine Expedia guest review
Other trip Feb 27, 2014
sally
AU
5.0 / 5Outstanding
"Quiet Location close to Patong Beach"
Great Location only minutes from heart of Patong but in a quiet location directly opposite beach. Room facilities great and staff very welcoming and friendly. Resort facilities were fantastic with Gym/Massage and great pool. Great for families and couples. Room view fantastic overlooking ocean with awesome sunsets.
Genuine Expedia guest review
Other trip Feb 24, 2014
Kim
AU
5.0 / 5Outstanding
"Very nice and inviting"
This hotel resort was perfect for our week in Phuket. The beautiful resort was so nice that we were happy to stay there and enjoy the pools, food and drinks instead of walking to the beach or going shopping. We did enjoy the easy beach access and shuttle to the western mall a few times, but we were always glad to get back to our quiet hotel pools. The staff was always friendly and helpful.
Genuine Expedia guest review
Other trip Feb 16, 2014
Jason
AU
4.0 / 5Excellent
"Nice resort..close to beach"
Nice resort to stay in phuket. Good service by the staff. Staff are friendly too.
Genuine Expedia guest review
Other trip Feb 5, 2014
A Traveler
SG
5.0 / 5Outstanding
"Loved our stay"
Great resort. Might be the best located resort in Patong. It is right at the north edge of Patong Beach, therefore it is very quiet at night. Only a 20 minute walk from Bangla road. The pool facilities are great. The views are beautiful. Loved it.
Genuine Hotels.com guest review
2 night trip Jan 25, 2014
Vince
CA
2.0 / 5Fair
"Five Star?"
Quite disappointed with the quality of the service. Cannot really tell how it is superior to other non rated hotels.
Genuine Hotels.com guest review
3 night trip Jan 11, 2014
A Traveler
SG
5.0 / 5Outstanding
"Family hols"
Novotel is situated in the best position in Patong with fantastic views and on the northern corner of the beach. We were really looked after. Thank you for the assistance when our son was sick. He recovered quickly. Highly recommended.
Genuine Hotels.com guest review
7 night family trip Jan 8, 2014
DerekD
AU
4.0 / 5Excellent
"Overall good hotel"
This hotel is a bit tired, but room are renovated and clean. Amazing views from hotel grounds. breakfast was not bad but hotel lacking good restaurants and bars, especially near pool area, seafood restaraurant was totally empty despite high season,so we did not even tried it as it did not look good. For Novotel the overall service is a little below standards I reckon. Due to very steep hill position may not be suitable for couples with little kids and elderly - lots of ramps and steps, though good shuttle service.
Genuine Expedia guest review
Other trip Jan 8, 2014
Anna
AU
4.0 / 5Excellent
"Honeymoon vaca"
Stayed here on our way through Phuket, perfect for what we needed.
Genuine Hotels.com guest review
3 night trip Jan 1, 2014
Brock
CA
4.0 / 5Excellent
"GREAT LOCATION , Just of the beach."
Our stay was comfortable and the hotel staff was very courtesies
Genuine Hotels.com guest review
4 night trip Dec 27, 2013
Ritesh
IN
2.0 / 5Fair
"Budget accommodation"
Hotel is really showing its age, and needs some attention. Some of the eating areas are dirty and messy. Food quality is poor and wine selection bad. The Hotel is in a good position, high above the beach, but the faciities are all in very poor condition. The tennis courts are in need of refurbishment or replacement. The staff need some training and don't seem to have much guidance.
Genuine Expedia guest review
Other trip Jan 2, 2014
A Traveler
AU
3.0 / 5Good
"average"
Good location when willing to stay on Patong...........but very low service with no concierge activity, they have no knowledge about intown activities, where to find restaurant, market, beaches, etc..... Breakfast is very poor in terms of variety and quality. Rooms are fine but overall hotel needs to be refreshed. No access to beach. Globally, really average and not at all at level of other novotel.
Genuine Hotels.com guest review
6 night trip Dec 24, 2013
A Traveler
AS
4.0 / 5Excellent
"Great Oceanview and friendly staff"
Beautiful resort. Friendly Staff
Genuine Expedia guest review
Other trip Dec 30, 2013
HR
AU
2.0 / 5Fair
"Room Service & Shuttle Service"
Our room service orders were forgotten. After more than an hour, we called to enquire and they told us it's on the way. After half an hour, we called again, they told us the food hasn't been prepared and whether we would like to cancel our order. We were already so famished and angry by then. We told them no, we do not want to cancel our order and told them to prepare and bring them to us ASAP. We took a shuttle service to Jungceylon Shopping Mall. The driver was supposed to pick us up after 3 hours and bring us back to the hotel but did not turn up. We had to take a taxi back to the hotel.
Genuine Hotels.com guest review
3 night family trip Dec 5, 2013
Winny
SG
5.0 / 5Outstanding
"Loved this hotel"
really happy i stayed at Novotel for 6 nights couldnt of had a better location !!
Genuine Hotels.com guest review
1 night trip Nov 7, 2013
Jamil
CA
5.0 / 5Outstanding
"wow what holiday excellent resort"
We stayed at the ramada kaoh lak for 8 nights and the novotel for 2 nights and we wish we it was the other way around ... Novotel was excellent an all aspects ocean veiws patong overview at night, three pools and very friendly staff and excellent service. Definitely I will be staying at novotel again .
Genuine Hotels.com guest review
2 night business trip Oct 21, 2013
jehad skaf
AS
3.0 / 5Good
"slow service & lousy breakfast"
the staff are very slow, when we checked in, spent more than half an hour. When checked out, it also took longer time than other hotel . the breakfast is very poor, not nice.
Genuine Hotels.com guest review
2 night trip Sep 6, 2013
Tina
SG
3.0 / 5Good
"Well-located, relaxing accommodation"
Staff was very friendly and helpful and professional. There are fantastic views from the property with the hotel lobby and rooms located up on a hill. Be prepared for stairs and a bit of walking to get around the resort as there are no elevators. Only issue was we were let down by the tour desk after making a verbal booking of a motorbike and then there was no bike available when we went to pick it up. They made no attempt to rectify the mistake.
Genuine Expedia guest review
Other trip Aug 31, 2013
Mark
SG
3.0 / 5Good
"Soon to be a great resort."
It's difficult rating this resort because it's clearly not finished yet. It's under mass renovations from what I could see. The problem I had is that I was given a room which was quite obviously not finished. The ceilings, the light fixtures, no hairdryer, a missing door in the shower, wires hanging around in the closet, etc... If you can look past all of the small things that are half-finished or missing at this point in time (I'm sure most, if not all, will be fixed and/or installed), then it is a beautiful place, even if it is a bit of a labyrinth to navigate. Also, check-in and check-out dragged on a bit longer than necessary. I was told my room would be ready at 2 (I arrived at 12:30), but didn't actually step foot inside of it until closer to 3. And attempted to check-out at 11:30, and had to wait well over 30 minutes for a cleaning attendant to verify the room was in good condition (besides it's clearly unfinished condition?). Regardless. It's in a beautiful location, a good distance from the city so you can relax, but still take a quick trip in, and the pool, bar, bed, etc... are great. Hopefully after renovations are finished it will be wonderful.
Genuine Expedia guest review
Other trip Aug 15, 2013
A Traveler
CA
2.0 / 5Fair
"Not as good as expected"
The pillows are too high with cheap styrofoam. Room smells moldy. Location too remote. Staffs are nice.
Genuine Expedia guest review
Other trip Aug 12, 2013
A Traveler
SG
5.0 / 5Outstanding
"Awesome stay at the Novotel Phuket Resort"
A very nice hotel with equally good and well mannered staff. My wife and I came to Novotel Phuket to celebrate our 1st wedding anniversary. We had booked for seaview room, which give you an amazing view from the balcony. The rooms are all very well kept and maintained, and comfort level was superb. They also serve great Thai and continetal food and drinks. You can enjoy drinks sitting by the pool or at the hotel lobby, listening to the love Kiyo performance by the local artist. All in all, a great place to enjoy your vacation. I am sure we will come back to Novotel Phuket.
Genuine Expedia guest review
Other trip Aug 6, 2013
A Traveler
SG
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