"Not what is represented on website!"
I arrived after a red-eye from the States at 9 am; and although 10 people were checking out as I was checking in, the desk clerk said I had to wait 4-5 hours to get a room. Why couldn't they prioritize one of the rooms for cleaning from the people who had checked out? I was more than willing to wait an hour--but no, that wasn't possible. When I arrived […] back at the appointed time I had to wait another 30 minutes while he "checked" on the status of the room. I finally asked for the manager and was immediately given a room. The room was a dump. The website says this hotel had supposedly been renovated--and the pictures looked fresh and nice--but that was not the case in the room they gave me or in the hotel areas I saw! My room had chipped paint and torn up rugs; it was 80 degrees and no way to cool it. There was an empty tupperware food container sitting on the stairs and the elevator carpet was full of bleach stains and ripped up. The one bright spot was the concierge, who was lovely. The desk clerk, while not completely rude, was condescending and too busy to attend to people. Read moreGenuine Expedia guest review
"Run down but clean - great location!"
I stayed in a basement room, with a very tiny bed. I knew ahead of time that this would be the smallest room of my trip, but it was almost comical how cramped it was. There is no phone in the room, and while it is not busy, any noise in the hallway sounds like it is in your room. It is clean, and I knew from reading the reviews that it is a little run […] down. The location is great - very close to the underground, bus lines, and the tour bus line I wanted, not to mention a small supermarket and little restaurants. Since I wasn't spending much time at the hotel, this location worked well for me. For the price and location I would stay there again. Just be sure you know it is not luxury accomodations! Read moreGenuine Expedia guest review
"Would definitely NOT RECOMMEND"
Hotel started off promising, letting us check in early. When we saw the lift we knew it was going to be bad, too tiny for 2 people and 2 bags. We stayed in the "renovated" part of the hotel but it was CHEAPLY done and TINY room. No luggage stand so they had to go on the floor. Linens were DIRTY and sheet kept coming loose b/c they used a flat sheet […] instead of a fitted one. No side lamp so you had the overhead light on or nothing. Mattress was hard as a rock and pillows flat as pancakes. Wi-fi is not free and was told this very rudely by woman at front desk. Finally on the last day the shower broke and TV didnt work anymore and when we told the front desk they seemed unconcerned and unapologetic. Only good point to this hotel was free buffet breakfast and convenient location. There were other hotels on the same street, I am sure one could do WAY better than this at about the same price. KEEP LOOKING! Read moreGenuine Hotels.com guest review
We had a good stay at the Queens Park Hotel. It is on a quiet street so you can get your rest but Qweensway has shops, restaurants and several tube stations just 2 blocks away. Room was small but clean. Included breakfast was convenient. Staff overall was good. We did have one unhelpful desk clerk but that was more than made up by the concierge/bellhop/maintenance […] guy. I forgot to ask for his name but he got a lot done for us, be sure to tip him well if you see him. Read moreGenuine Hotels.com guest review
"Friendly Queen's Park Hotel"
The location of the Hotel is excellent. The Queensway Metro Station is only 2 blocks away. There are many restaurants, markets, and money exchange places nearby. The Hotel has been remodeled recently, and it was clean and comfortable. The staff at the Concierge Desk was really friendly and helpful, and breakfast was very good and plenty. I would stay […] there again in my next visit to London. I would only hope for a wi-fi service the next time. Read moreGenuine Expedia guest review
"Just What We Needed"
We stayed at The Queens Park at the beginning and at the end of our trip to Scotland for Hogmannay, a delightful New Years Eve celebration. The hotel is located a long block from Kensington Gardens, two blocks from a street of restaurants and shops, and a short walk to two different tube stops and Paddington Station. It is off Bayswater Road on a very […] quiet street. Big breakfast buffet, compact but spotless rooms, and few loud Americans. Perfect. Read moreGenuine Hotels.com guest review
For the price, nearness of the hotel to major visiting areas, and the delicious breakfast buffet, this hotel is a great vacation resting spot. The rooms are small which is typical of European hotels and the staff isn't always the most friendly; but, the rooms are comfortable, it is clean, and near to taxis, train stations, bus stations, and shopping […] areas. I definitely would stay here again if I return to London. Read moreGenuine Expedia guest review
"Great location but Blind Room & Minimal service"
This hotel is very central, the neighborhood is great with ample restaurant choice and the Odeon Whiteleys movie theatre a bloc away. However I was given (without being informed) a room with no natural light at all as the view was completely obstructed. In the bathroom the light above the sink did not work and there was no hand soap or plastic cup.Genuine Hotels.com guest review
We went to London to be at the Towerfor 11.11.We also went to see War Horse and do some shopping. The hotel was vry convient for rhe tube. the breakfast was wonderful and the staff very polite and helpful.Genuine Hotels.com guest review
This room is not what was advertised. The room was dirty, walls were dirty, the shows room was awfull. The shower door has been put inThe wrong place making it very difficult to get in or out. The lifts weren't working. Very disappointed that hotels.com would even advertise this place.Genuine Hotels.com guest review
"Room is spacious"
Comfortable room. Clean bathroom and I like the shower. The staff are friendly. There was a coffee making facilities which is a plus point.Genuine Expedia guest review
"Nice hotel near Hyde Park"
Our room although a small double was comfortable and clean. We had a good breakfast which set us up for the day sightseeing. I would definitely use again. :-)Genuine Expedia guest review
"Not recommended at all"
The room was very small and no air conditioning in the room. the window opened onto no view with an emergency stairwell. This made it difficult to keep the door open at night as it posed a security risk. Servicing of the room was very basic; a quick run over with the vacuum and the sheets were not changed at all. The ensuite was basic. The towel rail […] was barely hanging on the wall. A hair on the walk from the first day remained on the wall of the shower as I left also. Not recommended. Read moreGenuine Hotels.com guest review
Clean and what i expectedGenuine Hotels.com guest review
"Not Satisfied At All"
I have to say that my expectations were high before arriving at this hotel. However, as soon as we went there our expectations dropped immediately. Staff at the reception was not welcoming. They didn't give any details of the hotel and how everything works there. All they gave straight away is the application to fill stating 'this is for police'. Once […] we stepped in the room, there was no TV remote control, no air conditioning remote control. As the room was in the basement, then we were not bothered to go back upstairs as we were tired from travelling already. I would not recommend this hotel to anyone!!! Read moreGenuine Hotels.com guest review
A run-down hotel, poorly maintained. The staff have an attitude problem, they are just indifferent and the internet connection is so slow it makes you screamGenuine Hotels.com guest review
"vERY TIRED HOTEL CORRIDOR CARPETS VERY DIRTY AND"
tHE FIRST ROOM OFFERED HAD NO OPENING WINDOW OR AIR CONSECON ROOM WINDOWS DID OPEN AIR CON DID NOT WORKLIFT AND CORRIDOR CARPETS APPAULINGDINING AREA A BIT LIKE A CANTEENHOTEL WAS NEAR THE TUBEGenuine Hotels.com guest review
Room was in basement area lots of noise from road TV remote was missing had TV high up on wall so had to stand on a chair to turn on or change channel went to reception to report no TV remote but showed little interest claiming they did not have another one and advised standing on the chair. Outside only window was air conditioning units so very noisy […] if window open Read moreGenuine Expedia guest review
could do with a little more wardrobe space.Staff very friendly .Breakfast was a good selection of hot and cold optionsGenuine Expedia guest review
"Right place - wrong hotel"
Really pokey room, could almost touch all four walls stood in the middle. Nothing to shout about at all but its what you get last minute in London on a budget so if you plan to drink and crash, it'll do!Genuine Hotels.com guest review
"Good location. Not far from railway station"
Rooms quite small but OK for a short stay. Room decor very tired & in need re decoration. A long walk to room, upstairs and then down stairs from the lift. Not very easy to get to, carrying suit cases.Genuine Expedia guest review
"Horrible service with bad attitude"
The Italian clerk could pay more attention and courtesy to customersGenuine Hotels.com guest review
"Grreat location but room is small"
The hotel provides free breakfast with reasonable choices. The wifi will not work with my iPad. The location is great. Queensway is only two blocks away with good choices of restaurant. Close to the tube.Genuine Hotels.com guest review
"Hotel Quality below par"
Hotel rooms are small, old fashion and lack of maintenance. No air-conditioning and you'll be lucky if you can borrow one of the very few electric fan available for the warm evenings. No Wi-Fi service even if you are willing to pay for it. Bathrooms have been renovated, and was OK. TV's are 20 years old antiques. Breakfast buffets were acceptable. Hotel […] location is convenient. Front desk staffs service and attitude have lots of room for improvement. Read moreGenuine Hotels.com guest review
"Terrible Customer Service"
The service received at this hotel from both staff members and management was disgraceful. Would not recommend to anyone.Genuine Hotels.com guest review
Nice and clean, room was a bit small but good for the price. Location was great. Check in was quick and pleasant.Genuine Hotels.com guest review
"A fine and affordable hotel"
Stayed just a single night, booked the morning of and got it for about 60 quid. The hotel is located right near the Bayswater tube station (5 min walk), breakfast is included though nothing to write home about, the internet was £1/hour, £5/3 hours, £10/24 hours. The room was good, though the hallways getting there are a bit questionable. In the room, […] at least the one I had, was a queen sized bed, a bathroom and it was all quite clean and tidy. Cannot ask for much more for from a hotel for the price. Read moreGenuine Expedia guest review
"Tiny room (no room for a chair!) and no internet"
the room was really very small. No chair in the room. No need really: if you want to use the table, you can sit directly on the side of the bed ... personnel was apologetic about internet. according to them, it broke down taht same morning, and nobody came to fix it.Genuine Expedia guest review
Yes the hotel was really nice and position was great. Staff friendly.Genuine Expedia guest review
"Budget hotel..worth the money"
Good standard of hotel with modern bathroom and basic facilities. Room a little on small side, but served its purpose, and for the price paid and location then i couldnt fault it! Would stay there again if looking for somewhere cheap and cheerful!Genuine Hotels.com guest review
"Close to train station and central."
1. For a 3star hotel- I expected kettle is available. 2. No power outlet unless you pull out the TV power plug. 3. No air conditioning 4. Small toilet and shower area. Value for money if you just need a place to crash at night close to train station and central. You are not paying for comfort. Comes with parking space of €10 per night.Genuine Expedia guest review
"Good location and affordable"
By no means the Ritz, but reasonable for the price paid. A convenient location near Hyde Park and about five minutes walk from the nearest tube station. The room was spacious (I'd booked a double but was given a family room with two extra twin beds), albeit with a small bathroom. The hotel was clean and in reasonable condition, although some repairs […] required (my door handle came off). Good value for money in the area. Read moreGenuine Hotels.com guest review
The room i got was in the bloody basement in a far corner.. No reception of any signals.. An absolute joke, dont even think about it.. The bed was easily the worst i ever slept in..good lordGenuine Hotels.com guest review
"great location, clean and value for money"
We only were there overnight with a quick trip to the US embassy in the early AM so didn't check out the breakfast...But everything was very clean.Genuine Hotels.com guest review
Central, close to parks and a great last minute bargain with breakfast as well!Genuine Expedia guest review
"Very, very basic."
Got a room in the basement. The highlights of my stay were; creaking floorboards, window view of some air-conditioning units and one of the most uncomfortable mattresses I've slept on in years. The breakfast was OK, but the area was extremely noisy. Reasonably helpful staff. Would not visit again.Genuine Expedia guest review
i actually i spent 3 days in this hotel and change the room 3 times!! . the electric sockets make damage to my laptop. some rooms too small and without air fresh. you can not breath. one small elevator. this was bad choice.Genuine Hotels.com guest review
"Good value clean & well managed Hotel"
Very good Hotel near Hyde Park will return again in June for 4 nightsGenuine Hotels.com guest review
"Nice Hotel, Excellent value"
This is a nice hotel conviently located about 12 mins walk from Paddington Train Station. The hotel staff were efficient and friendly, the rooms were fine with coffee making facilities , good water pressure and comfortable beds. The decoration is a bit dated and a refurbishment is probably needed. It is exceptionally good value for London so would recommend […] it Read moreGenuine Hotels.com guest review
Very satisfied with this hotel and situated in a central location of London and close to underground.Genuine Hotels.com guest review
"close to underground"
Bedroom in basement and couldn't get wi fi signal. Bed was on castors and kept moving every time I sat up so had to jam newspaper under wheels Breakfast was good but got busy around 8,30Genuine Hotels.com guest review
"Convenient location on a quiet road"
This hotel was functional for my needs in that it provided adequate facilities in a location that was quiet yet close to two tube stations (Queensway and Bayswater) giving access to Central, Circle and District lines. It is also only about 15 minutes walkiing distance from Paddington. The hotel is part of an old terrace of houses and as such is not […] purpose built. There is usually a risk with such hotels of noise from other guests as floors and partitions are normally timber rather than concrete construction so it if you are unlucky noise could be a potential problem. The single room I stayed in was clean and warm but small. The bathroom was fine but the shower head would be rather low for tall people. The wall mounted TV did not have a remote and reception did not offer to provide one when this was pointed out. The breakfast menu was limited but quantity was not an issue. There are three elevators but you should best keep to the main one. I used one of the others on one occasion and I have never been in such a small elevator. It is best reserved for staff. Read moreGenuine Expedia guest review
"Cheap & Cheerful"
Ideal for one or two night stay. Easy walk to Queensway or Bayswater tube stations. Pleasant reception staff. Good buffet breakfast. Rooms small but as we didn't spend a lot of time in there it was fine. Good value for the price paidGenuine Expedia guest review
"helpful staff, comfy beds ,good location."
The staff went out of their way to help us with information and arranging taxis for us.The room we had was very comfortable and clean.The tea and coffee making facilities where a god send after being out in such cold wet weather.A lovely breakfast was served in the morning with plenty for all.would stay at this Hotel again and would recommend it to […] freinds Read moreGenuine Hotels.com guest review
"Average, decent for short stay hotel."
OK. Strategically located near Queensway Tube StationGenuine Expedia guest review
Don't go thereGenuine Hotels.com guest review
"Queens Park Hotel"
Good value.Genuine Hotels.com guest review
We walked into the hotel and were told to wait by the receptionist whilst he spoke to someone on the phone, after what seemed as a fair wait he proceeded to check us in. We were given a room on the ground floor which was near the reception and this meant it was very noisy all the time we were woken up several times by loud noises and stamping feet! […] Not a pleasent stay. Wont stay again, the hotel is is loud and you can hear people talking in other rooms due to the hollow walls. Read moreGenuine Hotels.com guest review
It was our second visit to the hotel and again we were not disappointed. Comfy bed, good breakfast and helpful staff, Will visit again.Genuine Hotels.com guest review
"A fantastic find"
After staying in a few dodgy over-priced London hotels with very small rooms, this place was a very pleasant surprise. Good size rooms and I can't believe I got such a cheap rate. No catch - just a great place to stay and I'll definitely, positively stay there again.Genuine Expedia guest review
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