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1 room, 2 adults
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48 Queensborough Terrace, London, England, W2 3SJ, United Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.1 / 5Good

Score breakdown (from 912 reviews)

  • Value
    Fairly good value for money
  • Bar
    Bar is not good
  • Food
    Food is not good
  • Room
    Room is not nice
  • Comfort
    Uncomfortable
  • WiFi
    Bad internet service
3.0 / 5Good
"good, but not great."
the hotel is located in a convenient area, provides nice morning meal, and very clean. However, the room is small, the bed is not comfortable, and the reception staff is not friendly.
Genuine Expedia guest review
Other trip Jun 24, 2013
lucky
US
3.0 / 5Good
"good location"
It was OK but nothing special
Genuine Hotels.com guest review
3 night trip Jun 11, 2013
gullan
US
3.0 / 5Good
Hotel is very closed to underground station. Surrounding Neighborhood is good with plenty of shops and restaurants. If you spend about 15 pounds , you can get most of the central London attractions by Taxi and one Taxi accommodate up to 5 people. Hotel staff are very friendly and helpful. Breakfast is good with plenty of selections. Rooms are small as for typical European cities, but clean. There is elevator, but can accommodate only two people or one if with luggage. Another problem is to get to room 100 numbers, you have to go round and go down again and at that point there is no elevator and you have to carry you luggage by hand. It is really inconvenient. The corridor is also narrow and you feels like you are walking in puzzle way.
Genuine Hotels.com guest review
3 night trip Jun 9, 2013
A Traveler
US
4.0 / 5Excellent
"Good location"
Easy to get there. Just 5 minutes walk from the subway. Nice neighborhood. Breakfeast ok but it was noisy.
Genuine Hotels.com guest review
1 night trip May 13, 2013
A Traveler
US
3.0 / 5Good
"Good location...that's it"
Very small room for $230. Found a much cheaper on in paddington the following night (Castleton). Unlike queens park it had free wifi. Queens park was too expensive for the size of the room and didn't have free wifi. Wouldn't go back. Plasma tv was 19". Worked out ok because it was me and a buddy but would not go back. Underground is close so that was a plus but you can find cheaper hotels that are nicer with free wifi.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2013
A Traveler
US
2.0 / 5Fair
"Nice enough room, no air, generally noisy"
I'm a single traveler and I know all about very small single rooms in Europe. I have no problem with them as I do not generally travel to spend lots of time in my hotel. My issue with my Queens Park Hotel room was that it had one good-sized window which, unfortunately, faced an air shaft with an opposing wall that was very close. Not only was there no view, but when I awoke in the mornings, I couldn't even tell if the sun was shining or not. (I invariably had to go down the four floors to the lobby to check the weather so that I could dress appropriately for sightseeing.) At night, if I chose to sleep with the window open, I could hear the echoes from all the other rooms where other tenants had chosen to leave THEIR windows open. To make matters worse, the room had NO ventilation even with the window open. There was no climate control whatsoever. I traveled in April. During the summer months, with no air conditioning, the room would most certainly have been unbearable. Again, staff was generally helpful and friendly and the room was reasonable clean.
Genuine Expedia guest review
Other trip Apr 19, 2013
A Traveler
US
2.0 / 5Fair
"Room was like being in the hole of a cruise ship"
Breakfast was good but other than that the stay was very basic...room had no windows. Location is right off queensway tube line (central line) so centrally accessible. Perfect if going to stay 8 or less hours in the room.
Genuine Hotels.com guest review
4 night trip Apr 8, 2013
A Traveler
US
3.0 / 5Good
"Good value for money."
I wouldn't have thought to ask for an above-ground room, but this is necessary if you don't want a clean but windowless basement room. Other than that this hotel is good value for money in London: close to Paddington Station and Hyde Park, easy tube access, clean & sufficiently comfortable.
Genuine Expedia guest review
Other trip Mar 26, 2013
Paddy
US
4.0 / 5Excellent
The Hotel, was enjoyable. Only small quibbles, which could be specific to my room. The overall cleanliness was very good, a couple of scuff marks on the walls (one odd spot on the middle of the wall, far side of the bed. The linens clean and fresh, bath towels full, only fault was the lack of a face flannel. Bath was indeed small but efficient, there was a shelf mounted above the basin for toiletries, instead of having to perch them on the corners of the basin. A point of favour. The room was designated for a single, and it was very compact, but adequate for one person. The "Teasmade" was sufficient, though only 1 teabag and 1 sachet of coffee were provided daily. The room info book indicated 5 channels of digital TV available, (BBC1,2,ITV, and Ch 4 and 5) but only BBC 1,2 came in, others were scrambled signals. The Dining Room is spartan, the buffet arrangement was very congested. Breafast was good, though no brown sauce available. Best to go early or late (7-8, or 9-10), becomes very crowded during the 8 o'clock hour (they could not keep up with table bussing or keep the croissant basket full). The street is quiet street of Georgian terraces. (Local map in Queensway and Bayswater Tube stations showed hotel location). An abundance of restaurants, minimarkets, within a 2 minute walk on Queensway, many of which remain open late in the night. Neighborhood seems quite safe, and clean. I would recommend this hotel and return again.
Genuine Hotels.com guest review
2 night trip Mar 5, 2013
A Traveler
US
4.0 / 5Excellent
"Price is cheap in London."
Breakfast. Traffic and Staff is Best. But so many chinese and noise. No Wifi.
Genuine Expedia guest review
Other trip Feb 23, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
The bed was on wheels and the floor was hard so every time I turned over through the night my bed moved about which was very annoying!!! I woke up about two foot away from where I went to sleep in the morning !!!
Genuine Hotels.com guest review
1 night business trip Dec 10, 2015
Craig
GB
4.0 / 5Excellent
"family break"
Just had a couple of nights away to see family and relax
Genuine Hotels.com guest review
2 night family trip Dec 7, 2015
Susan
GB
3.0 / 5Good
"Good first impression but many areas of improvemen"
We stayed in this hotel only for one night. I have to admit that on the first glance the hotel appears to be quite decent. Location was very good. Close to Hyde Park and plenty of restaurants The receptionist was quite polite and helpful. Our room (no 22) was on the 4th floor rather straggly very close to rooms numbers 400 plus. Number of corridors created a little maze. But this was not an issue. The bed was of decent size and quite comfy. Bedding and towels were ok. Soap, shower gel and shampoo were provided. However, shower tray was cracked and someone tried to fix it with some sort of glue. Tiles were felling from walls and tons of silicon were used to keep it in place. Finally, there was a strong smell from drains. The most annoying was that they charged for Wifi!! Buffet breakfast was not impressive. "English breakfast" without any bacon or ham. However I have to say that quite good coffee, tee, yogurts and some fruits were provided. Overall not great but
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2015
Krzysztof
GB
3.0 / 5Good
"Booked double given twin beds!"
Booked double bed and got two twin beds pushed together in a room so small could just about walk around it. Had to climb in bed to open close curtains. Contacted reception to ask to move me to another room but they could not accommodate. Although bedding and bathroom clean, the room was very old. Radiator made noise even when switched off. Other guests talking loading when walking past rooms. Room facing road so also noise from outside. Not ideal for long stay. Would have preferred hotel to be a bit more accommodating. I expect to get what I pay for!
Genuine Hotels.com guest review
1 night business trip Nov 16, 2015
A Traveler
GB
3.0 / 5Good
"Ideal short stopover location in central London"
Ideal for a short stopover if you need to be in central London
Genuine Hotels.com guest review
2 night business trip Nov 3, 2015
David
GB
3.0 / 5Good
"NEEDS A LITTLE TLC"
Basic hotel. Stayed one night. Reception staff very friendly, allocated a room on the ground floor as requested when booking as my wife has difficulty walking far. Room size was adequate with double bed, bedding very clean, mattress comfortable. Had tea & coffee available in room, hairdryer, built in wardrobe and a safe. Also had bathroom to side with bath/shower and included some toiletries. Breakfast was included and was really good. Choice of starters and then full English (couldn't find any bacon) or continental. Fruit juices and tea/coffee. Most enjoyable, eat as much or as little as you wanted. Unfortunately, a slight downside. The room that we were in certainly needed some TLC. The woodwork was discoloured and scratched and there were plenty of marks on the wall. Nothing that re-decorating would not cure. Following our return from the Albert Hall concert, I was disappointed that there is no bar in the hotel as I was looking forward to a drink before retiring to bed. Not a criticism, I just did not check before we actually booked (not essential but would have been nice). Also, a bit noisy from the water pipes at times, water rushing through I expect to other rooms.
Genuine Hotels.com guest review
1 night romance trip Oct 12, 2015
Raymond
GB
2.0 / 5Fair
"Ok stay"
After looking through the hotels photos I thought it would be a lovely hotel to stay in, quite central and close to some locations. However when we got to our room it looked as if they had put a double bed into a single room. Not much space at all and no ventilation in the room therefore it was extremely warm in there to the point in which we struggled to sleep. The staff wouldn't do anything about and told us we would just have to use a fan! The breakfast area isn't very big for the amount of guests staying in the hotel, meaning it can get very busy and you may have to stand a while waiting for a table.
Genuine Expedia guest review
Other trip Oct 16, 2015
A Traveler
GB
4.0 / 5Excellent
"For a short visit, good price for London"
Enjoyable breakfast, bad connection to the internet on the bedroom,corridors a bit noisy.
Genuine Hotels.com guest review
1 night family trip Oct 5, 2015
Bianca maira t
IE
2.0 / 5Fair
"Not Great"
Hallways dirty, room small, bed very uncomfortable, safe wouldn't open, fridge not working cause cord was cut. Walls paper thin, room next to us fought half the night. Construction started at 7 AM.
Genuine Expedia guest review
Other trip Oct 11, 2015
A Traveler
CA
1.0 / 5Poor
"Wouldn't recommend"
It was awful the room was tiny the beds super uncomfortable our bed had springs poping out!! The shows is so small you can barley move! And the staff were unhelpful and always seemed irratated when we asked questions!
Genuine Venere guest review
3 night romance trip Oct 6, 2015
sherry
AS
1.0 / 5Poor
We stayed for 5 nights. The room was ok size but dirty. The walls had marks, lots of different marks. Smell of rust in the bathroom. Walls are very paper thin. We were woken up in the middle of the night by the neighbours. The bed sheets were only changed once. The bathroom was new but there were loose fixtures. On our last full day there, we did not receive any toilet paper. Very hard to find bedroom. The spoons for the coffee/tea facilities were dirty. The hair dryer was bad, it took 40 minutes to dry medium length hair. Hotel took money from my card before my stay without informing me. Not suitable for a couple on a long term stay.
Genuine Hotels.com guest review
5 night romance trip Oct 2, 2015
A Traveler
IE
3.0 / 5Good
"Excellent Location"
The service of the hotel is generally satisfactorily except I have been a room hidden in one corner and the hotel rooms are like a mace scattered over few blocks. Location wise is good as it closed to two underground stations and many shops and F&B outlets.
Genuine Hotels.com guest review
3 night family trip Sep 16, 2015
A Traveler
AS
3.0 / 5Good
"Good value and quality stay in central london"
Great value overnight stay for one night for shop, show and short meeting. Parked in Westfield and short trip on central line. 7 minute walk from Lancaster gate. All OK, although a little cramped in room and corridors. Breakfast included in great price. Proximity of Hyde Park makes exercise and sightseeing easy. Room at back was quiet, clean, modern.
Genuine Hotels.com guest review
1 night romance trip Sep 14, 2015
Stephen
GB
5.0 / 5Outstanding
"Another Great Stay"
Good clean functional hotel, friendly staff, I had a good sized room so no complaints
Genuine Hotels.com guest review
1 night business trip Sep 23, 2015
Richard
GB
3.0 / 5Good
"You get what you pay for"
I was looking for a low cost overnight stay for work and this do essentially serve that purpose so I can't complain
Genuine Hotels.com guest review
1 night business trip Sep 15, 2015
Simon
GB
3.0 / 5Good
"Great hotel location but tiny rooms"
The hotel was located ideally in London and the staff was very good. Hotel rooms so tiny and shower a death trap. Food great and beside climbing into room and scalding ourselves in the shower we had a great time.
Genuine Expedia guest review
Other trip Sep 15, 2015
Alex
GB
2.0 / 5Fair
"Wouldn't go back"
Rooms are terrible!! So dirty. Luggage man was also very rude.
Genuine Hotels.com guest review
2 night romance trip Sep 10, 2015
A Traveler
GB
4.0 / 5Excellent
"Good location, reasonable value for central London"
Adequate for my needs for 3 day conference; central - easy to get to two different tube stations and into Hyde Park. Basement room a little damp though AC made it not too stuffy. Bin or some activities outside back window each morning no problem on a weekday at 0630 but if it had been a weekend I would not have appreciated it. Layout of breakfast buffet needs a bit of work as its hard to move around getting different items as its a bit congested. Staff were really helpful - I needed a document printed urgently and they also kept a letter for me which arrived after my checkout and they held it for me to come back for
Genuine Hotels.com guest review
3 night business trip Sep 7, 2015
SHEILA
GB
4.0 / 5Excellent
"Clean functional hotel perfect for short stay"
Stayed here before was given large room beyond the double i had booked so very comfortable in my room. Breakfast was functional hot items were not replenished quick enough. Overall it's a nice place to stay for one or two nights business or pleasure. Close to two tube stations, shops and places to eat nearby.
Genuine Hotels.com guest review
1 night business trip Sep 9, 2015
Richard
GB
4.0 / 5Excellent
"As ever, a fantastic hotel"
I often stay at this hotel and it's nearly always perfect. On this occasion my bed was awful - I could feel the springs digging in to me and it dipped in the middle. However when I told reception they were very apologetic and moved me to a new room whilst I was at work. The new room was of the standard and comfort which I have become accustomed to, so top marks for customer service.
Genuine Expedia guest review
Other trip Sep 10, 2015
Alex
GB
4.0 / 5Excellent
"Long weekend in London"
Had a two night stay. Was a great location for access to public transport and to get into the West End for theatres and Kensington for museums. Great value for money and would use this hotel again. Only major complaint was that the room was very warm and with no A/C was difficult to cool down.
Genuine Hotels.com guest review
2 night romance trip Aug 30, 2015
Michael
GB
4.0 / 5Excellent
We enjoy our stay stuff was great room was nice and clean
Genuine Hotels.com guest review
1 night romance trip Aug 27, 2015
A Traveler
GB
3.0 / 5Good
"Adequate"
perfectly adequate. Beds aren't great but otherwise everything was consistent with the price point.
Genuine Hotels.com guest review
1 night romance trip Jul 28, 2015
Barry
AS
1.0 / 5Poor
"Average hotel, a bit too far outside london"
Walked in, got put in a basement room next to the bins... Dont know when this would ever be acceptable, shocking
Genuine Expedia guest review
Other trip Aug 1, 2015
jack
GB
2.0 / 5Fair
"Overpriced for a very basic hotel"
The ladies on reception when we checked in were rude, no air conditioning in the boiling hot rooms, no wi-fi and I thought it was overall very overpriced.
Genuine Hotels.com guest review
1 night trip with friends Jul 14, 2015
A Traveler
GB
4.0 / 5Excellent
"Handy Bayswater"
Nice hotel, decent room size, handy location, good breakfast
Genuine Hotels.com guest review
1 night business trip Jul 8, 2015
Jerry
GB
4.0 / 5Excellent
"Good location for the price"
In a good part of London 5 min walk from tube station, breakfast was ok but I won't complain as it was in the price, room a little small but adequate for an overnight stay in london
Genuine Expedia guest review
Other trip Jul 14, 2015
Mike
GB
4.0 / 5Excellent
"Good Location"
Check In straight forward , good direction to room , Room 403 near to lift , Room had double bed , en suite small but served the purpose , wardrobe storage , writing desk/seat, tea and coffee making facilities. On week of visit room very warm , but fan supplied was a help. Breakfast in the morning full English plus toast ,tea, coffee, fruit, yogurts and assorted breads . plenty of seating in canteen style area serves purpose . area clean and tidy , staff helpful
Genuine Expedia guest review
Other trip Jul 12, 2015
A Traveler
GB
3.0 / 5Good
"Excellent location in London"
Very good location. Good area, close to the tube, buses etc. Many restaurants- good variety. Short walk to many museums. Weather was unusually hot for London, our room had no A/C so it was difficult to sleep on most nights! Very small room, but this is London after all!!
Genuine Expedia guest review
Other trip Jul 12, 2015
Fred
CA
2.0 / 5Fair
"Good location, but disappointed."
On check-in my expedia reservation was not on their system, I waited 15 mins for them to get me on their system and was put in a back room which was very dark and very hot with zero air conditioning. I will not be going again.
Genuine Expedia guest review
Other trip Jul 11, 2015
A Traveler
GB
1.0 / 5Poor
First I was checked into the same room as someone else. Second room was very noisy and light as it was right by the elevator with a huge 15 cm gap under the door. Very basic and dated, didn't even have a ledge for the soap in the tiny ~ metre square shower.
Genuine Expedia guest review
Other trip Jul 10, 2015
A Traveler
AU
3.0 / 5Good
"Nice hotel in good location"
I regularly stay at this hotel as one of my favourite London hotels but the last 2 stays have lost their shine. The rooms (double) are comfortable and a decent size with all the usual amenities. I've stayed in a basement double for the last 2 weeks whilst it has been a mini heat wave. The negatives with both rooms are that the air conditioning units were not working (in both rooms!! That makes me wonder is any of the rooms' air-cons work?), the rooms are dark with very little natural light and there is a loud droning from just outside the window. On the positive side there was a fan in the wardrobe, which helped, and the lack of natural light made the rooms cooler, though not cool enough - how's that for a positive spin?! Finally, the reception staff do not come across as friendly and helpful; it feels like guests are interrupting them. It's still one of my favourite London hotels in terms of location, facilities and comfort, but is unfortunately losing it's shine in my eyes.
Genuine Expedia guest review
Other trip Jul 10, 2015
Alex
GB
4.0 / 5Excellent
"Great Price for The Location"
I was a little leery about staying here after seeing some of the reviews, but glad I did. I've stayed in some bad hotels in London and for the price this was not one of them. Yes the room was small, but this is London, unless you want to spend a fortune all the rooms are going to be small. The Hotel was in a nice location, about a 5 min walk from the tube. Hotel staff was friendly and the lobby area was nice. The room was small and clean, and had everything I needed to function. Small amenities like bath soap and shampoo were provided, Which is hard to find in some of the smaller hotels in London, and a room fan was included which was nice as it was quite hot in London. A decent breakfast was provided. Anyways for the value and location, this was a good hotel. If you're expecting a Hilton or Raddison type hotel, then you've obviously not stayed in London before. Those places will cost you an arm and a leg.
Genuine Hotels.com guest review
2 night trip with friends Jul 2, 2015
Ervin
GB
3.0 / 5Good
"ok"
my stay was ok
Genuine Hotels.com guest review
3 night family trip Jun 30, 2015
Lone
GB
3.0 / 5Good
"It's in a good location"
If you need a room to sleep in, and not much more, then this hotel offers value for money. It's difficult to find a decent hotel in London at a reasonable room rate. The Queens Park Hotel is decent, and offers at least some rooms at an affordable rate. Backpackers will no doubt consider a night at the Queens Park a treat, and there were backpackers (all ages) of a plenty the nights I stayed at the hotel. Although I was there on a business trip, I enjoyed being in the company of these backpackers at the breakfast buffet. There appeared to be only a small number of business travellers at the hotel. The hotel staff deserves high marks. I found its members uniformly courteous, cheerful, and professional. The room was stuffy, and I saw several patches of what appeared to be black mold on the bathroom wall. The breakfast buffet was superb, and the dining area clean. I would recommend the hotel to budget travellers.
Genuine Expedia guest review
Other trip Jul 2, 2015
Thom
GB
3.0 / 5Good
"Location good. Staff great. Room not so good."
The staff were excellent, warm, helpful and polite. Left luggage was very useful. The room B10 in the basement was spotless and in good order but it little window was by the back stairs and sounded like the industrial kitchen air con so had that constant noise you get on a plane. Also there was no headboard and as the bed head sat against some boxed in pipes my pillows kept dropping down the gap. A simple thing to fix. The shower etc was great and all spotless. It just felt like they'd built a wall down the middle of a decent room to make 2 not so great rooms which was a shame for the £96 I paid although the location is very good for The station and I suppose it's about money in the end. May be i needed to pay a bit more and not be in the basement personally.
Genuine Expedia guest review
Other trip Jul 1, 2015
A Traveler
GB
3.0 / 5Good
"Ok if you're just stopping for a night"
The room was very stuffy, we were grateful for the desk fan that was surprisingly delivered however there is only 1 socket in the room. So it's either tiny comfort. Or charged phones. Breakfast was good but no bacon?! Or ketchup? What madness is this?!
Genuine Hotels.com guest review
1 night trip Jun 20, 2015
Jonathan
GB
4.0 / 5Excellent
"Good location, near Kensington Garden"
room was quite small, but OK for two and maybe a young kid because there is one extra single bed in our room. the hotel is located near the bayswater/queensway underground station which is quite convenient. also within walking distance of the kensington garden. breakfast was good as well.
Genuine Hotels.com guest review
1 night romance trip Jun 18, 2015
Patricia
AS
3.0 / 5Good
Just OK......room smallish and hotel aged and needing a bit of a reno, no air conditioning so very hot but very clean and in a good central position....breakfast ok and staff helpful with anything we requested.
Genuine Hotels.com guest review
1 night romance trip Jun 14, 2015
A Traveler
AU
3.0 / 5Good
Good location. Staff was quite helpful, particularly Josi, who helped with the wifi connection. We were first given a basement room which was really not what we expected - noisy with window opened to road level and below and was small. After tolerating that for 2 nights, we requested for a change and we were given an upper storey room which was better.
Genuine Hotels.com guest review
4 night romance trip May 23, 2015
A Traveler
AU
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