All hotels in Naperville, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1831 W Diehl Rd, Naperville, IL, 60563, United States of America, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 92 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    4.1
3.0 / 5Good
"Convenient location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Not a bad hotel for the price and it is located close to many good restaurants.
Genuine Hotels.com guest review
Other trip Aug 22, 2012
D.Turner
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall satifaction with stay. No complaints
Genuine Hotels.com guest review
Other trip Aug 20, 2012
A Traveler
US
4.0 / 5Excellent
"Very nice for the price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I had a little trouble finding the hotel, but once I was there I was very happy I had chosen it. The price was very reasonable. The room was very clean. Everything in the room worked as it should. I was on the third floor, and it was very quiet. The hotel offers breakfast, which was just okay. Would definitely stay here again.
Genuine Expedia guest review
Other trip Aug 3, 2012
A Traveler
US
4.0 / 5Excellent
"Good value / good location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was tucked back in a private area that was easily missed, but once we found it we were pleased with our choice. Room was clean and comfy. Staff was very pleasant. Breakfast was the usual "continental" fare, but was what was expected. I would definitely stay here again. Was very convenient to major streets and shopping and the price was right.
Genuine Hotels.com guest review
Other trip Aug 2, 2012
Grace
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Difficult to find. Signage was non-existent. Desk clerk did not know that the restaurant was right behind and next to the hotel. Television did not work.
Genuine Hotels.com guest review
Other trip Jul 7, 2012
Joan
US
4.0 / 5Excellent
"Hotel Amenities"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were allowed to have our dog with us which was convenient. Breakfast was good, there were many choices. I would have liked it if the carpeting was newer as our room had a big stain on it, although maybe we got that room because we had our dog. :)
Genuine Hotels.com guest review
Other trip Jul 7, 2012
A Traveler
US
1.0 / 5Poor
"worst hotel ever"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
it was a nighgtmare. my colleagu found roach in her bathroom. My room carpet had stains, the shower door was falling apart. I'll not recommend this hotel to anyone. Not even my worst enemy!
Genuine Hotels.com guest review
Business trip Jun 27, 2012
unsatisfied guest
US
4.0 / 5Excellent
"Good!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was good and good price. I will be there again!
Genuine Expedia guest review
Other trip Jun 10, 2012
A Traveler
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed it. Close to restaurants and nightlife.
Genuine Hotels.com guest review
Trip with friends Jun 5, 2012
Joe
US

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Estuvimos solo una noche, cumplió las expectativas"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Agradable, ubicación pegada a vías rápidas y cerca del centro. No ponemos objeción para recomendarlo.
Genuine Expedia guest review
Other trip Sep 17, 2013
Mauricio
MX
4.0 / 5Excellent
"Gutes Hotel für eine Zwischenübernachtung"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Gute Lage direkt am Highway. Essensmöglichkeiten in der Nähe. Freundlicher Service. Zimmer sauber und ausreichend groß. Frühstück über den Erwartungen mit Wafeln, Rührei, Cornflaces usw. Wir sind sehr zufrieden gewesen.
Genuine Hotels.com guest review
1 night trip Aug 7, 2013
A Traveler
DE
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Buen balance por el precio y ubicación para las compras en Aurora
Genuine Hotels.com guest review
1 night trip Oct 5, 2012
m
MX
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
値段が安い割には朝食サービスもあり、良かったけど、周辺にお店が少ないのと、シカゴ市街地からは遠い。
Genuine Hotels.com guest review
Other trip May 31, 2012
komu
JP
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip May 23, 2015
RALPH
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
4 night business trip Apr 22, 2015
Jacqueline
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Sep 7, 2014
Brian
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Aug 21, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Jun 6, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip May 13, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
4 night family trip Apr 14, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Apr 12, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Mar 22, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 2, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Aug 23, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night business trip Aug 19, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
4 night trip Jul 31, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Jul 30, 2013
jim
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Jul 15, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Jun 23, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night business trip Jun 5, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip May 5, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Apr 29, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Dec 12, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Other trip Aug 23, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Other trip Aug 22, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Other trip Jun 24, 2012
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
1 night trip Dec 2, 2013
A Traveler
BR

TripAdvisor reviews for Sleep Inn Naperville

Overall rating:Based on 42 traveler reviews

Most recent traveler reviews:

Overall Rating
"Great place"
05/11/15 John P Sturgeon Lake, Minnesota
We stayed @ the Sleep Inn on 5-8-15 while visiting the area for my sister's graduation from N.I.U. The check in was easy. Hotel was vey clean and staff very courteous. Room was clean and had everything we needed to be comfortable during our stay. Road work occurring on central roadway, but easy to navigate. LOTS of good restaurants within a short distance. Hotel had free breakfast until 10 and is set up in an area just down from the lobby & had great eggs/sausage patties, OJ and batter so you could make your own waffles! Also TV in area so you can keep up on current events. Have nothing bad to say about this property at all & would recommend without reservation. Nice job to all staff!!
Overall Rating
"Very nice overall, but small rooms for a family"
12/02/14 Azmaveth Little Rock, Arkansas
The staff at this hotel was extremely friendly, and the property as a whole is very clean and well-kept. We stayed in a room with two double beds and it was very cramped for our family of four -- significantly smaller than a typical room. I also found the bed to be quite hard and I woke up each day with a sore back. The furniture was all very nice, and the room itself was very well-kept. The room included a large mini-fridge and microwave, which was very nice. The continental breakfast was a smidge above normal, as every day they offer scrambled eggs and sausage. All things considered, I would not stay here again unless they upgrade their mattresses and I am travelling alone.
Overall Rating
"Never!!!"
10/14/14 David B Trenton, Missouri
I am a business traveler and stay all over the US. I am a non-smoker and was traveling alone. I got an email a few hours after checking out and was told I was being charged $150 for smoking in my room! I was polite and notified them I am a non-smoker and there is no way, they must have the wrong room. after a couple more emails, I tried calling, the manager is sure I smoked! I will advise my entire company to NEVER stay at this hotel and I have written an email to Choice Hotels Corporate as I am a diamond elite member of their chain as are about 15 of my employees! If they don't take care of this, Choice Hotels will lose all of our business!
Overall Rating
"No surprises... quiet, clean, comfortable stay."
09/15/14 Ed K Champaign, Illinois
Room was clean, bed was comfortable. Room had some obvious wear... holes in the wall from where things had been moved around, carpet was starting to show signs of wear. Room was supposed to be handicap accessible, but it was too small for that. No way that a wheelchair could be placed along both sides of the bed. The size of the bathroom was fine, but room was too small to be fully accessible for someone in a wheelchair. Since the room was small, it had a smaller than usual TV as well. The size of the breakfast room was much too small. Selection was fine... eggs, sausage, waffles, and the rest of the typical continental breakfast items.... it could only seat around 20 people at the most. It was well stocked despite a few people grabbing as much food as they could, and then filling large thermos bottles with coffee... leaving others to wait for more food and more coffee. Finally, I just grabbed some food and went back to my room to eat it. Route 59 (the north/south road nearest to the Sleep Inn) is under major construction, and is a nightmare during high traffic times. Use Diehl Road or I-88 instead.
Overall Rating
"Very Good"
08/03/14 Kenn R Weaubleau, Missouri, United States
Above average, very clean and maintained. Good location. Stayed on night on a motorcycle trip and got along very well. Good hot water. Good lighted parking lot. Easy access from highways and near the towns attractions.
Overall Rating
"terrible management"
07/31/14 Julie F Tacoma, Washington
I was staying 2 weeks at this property. One Sunday nite at midnite my smoke detector went off I have no idea why the entire buildings alarms sounded everyone left the building. The next day I was chged 75.00 for smoking and I dont smoke claiming something was burning in my room. Not true I was in bed sleeping at the time. Never will stay there again. Rude manager said it was my room so I pay.
Overall Rating
"Nice place!"
07/30/14 Ricardo E Kansas City, Missouri
Stayed here last weekend. We arrived late on Friday and Anthony checked us in quickly and was friendly. Comfortable beds and a very nice shower! Breakfast was fine for the price, free. Will definitely stay here again if in the area.
Overall Rating
"Positive Experience, We Would Return For Sure!"
07/23/14 GreenMark Green
We were in town for two days in mid-June to attend a funeral and quickly needed to find a hotel. The 'Sleep Inn' at Naperville was recommended. We had never stayed at this chain so took a gamble. We were very impressed with the quality of the hotel, nice look to the room, and profession service we received. We requested a first floor room because of my wife's health issues and had no problem getting the perfect room for us. We needed food after a long drive and not eating all day and Cracker Barrel was perfect for our needs. We weren't in town for happy reasons but our stay at this hotel helped us stay more positive. If you are a typical, average, not incredibly picky traveler, we are confident you, too, would enjoy your future stay at the Naperville Sleep Inn. We had absolutely no problems and would return for sure if ever in the area again.
Overall Rating
"Friendly Staff"
07/16/14 Marge Z
This hotel is alright for a quick overnight stay. There is only a Cracker Barrel nearby. No pool or lounge area. Typical breakfast. Room was clean but the bathroom door did not close all the way, got stuck. Janet was great at check in and very helpful with getting us good rate and taxi.
Overall Rating
"Good location"
06/09/14 vinitacharya Ahmedabad, India
The check in was smooth, staff is helpful, courteous. I booked because I wanted to stay near naperville, the hotel is not extraordinary but worth as priced!! The Rooms were not big, but enough as I was alone on business! Clean, well furnished ! Service was good. Best part was location, a nice pond/lake near by gives pleasure if you wanna seat for a while and refresh!! I would recommend the place if one likes to stay away from noise and traffic.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews