All hotels in Langkawi, Malaysia
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereTeluk Nibong Pulau Langkawi, Langkawi, Kedah, 07000, Malaysia, ‏‎855-239-9480
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3.1 / 5Good

Score breakdown (from 279 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    3.5
  • Comfort
    3.5
  • Condition
    2.8
  • Neighborhood
    3.2

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Very very old"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
No wifi, no clock and no iron board in the room. Even small towels were not there. Terrace was terrible dirty full of ants
Genuine Expedia guest review
Other trip Sep 7, 2014
A Traveler
SG
2.0 / 5Fair
"Expensive for nothing say away"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
This place is excellent from the points of nature and beach. But the hotel rooms are old and The furniture need to be changed. I took a Jacuzzi room with beach view which was expensive, however The jacuzzi was extremely dirty and the water was yellow. it was not as expected. Also I called them to send me some one to connect my hdmi to the tv, the room service laughed at me and say it was the first time she heard about that. The tv was locked so you cannot connect your laptop or dvd player to it. Also the Internet wasn't working in my room, they send someone to fixed it couple of times but it wasn't fixed. There are also alot of mosquitoes and insects in this place . They should realy take a better care of the place. Overall the view is nice but the room is realy bad.
Genuine Expedia guest review
Other trip Aug 23, 2014
mahmood
GB
2.0 / 5Fair
"Disappointed. Never again."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Only staffs are okay as the 3 star hotel... Hotel facilities seems to be without proper maintenance for several years. I am sure there is not control of Sheraton. Top management of Sheraton should visit this hotel. I am not surprised if he faint away.
Genuine Expedia guest review
Other trip Aug 4, 2014
Kei
GB
3.0 / 5Good
"Dissapointing for a Sheraton"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Was majorily let down by this place, room was very outdated and has poor wifi. Poor choose of activities on resort with the worst seafood restaurant captain grill. Had bird droppings on chair and looked liked it hadn't been visited by people in uesrs. Getting from room to lobby bit problematic as you need to wait for a old rusty trsnport van. Very hilly and means and night walking is not safe.
Genuine Expedia guest review
Other trip Aug 2, 2014
donny
AU
4.0 / 5Excellent
"Quiet and exclusive neighbourhood"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Reasonably priced and quiet beautiful environment with large pool and gym. Unfortunately very little beach assess and swimming in the sea is not advised due to rocky conditions. Few water sports available. Food is very pricy and location is not near to restaurants outside of the hotel. However, quality of hotel food is good. Rental car is essential as the remote location makes it difficult to get taxi.
Genuine Expedia guest review
Other trip Jul 31, 2014
mark
SG
4.0 / 5Excellent
"A peace and relax place to stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall experience is pretty good. Recommended for traveller who wish to away from city and relax your mind and soul.
Genuine Expedia guest review
Other trip Jul 18, 2014
Charliey
MY
2.0 / 5Fair
"Hotel had a nice view of the beach but..."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The property was poorly maintained. Holes in the ceiling, malfunctioning outdoor lights, boardwalk appeared unsafe, building exterior not well maintained. Lobby and room furniture old and soiled.
Genuine Expedia guest review
Other trip Jul 14, 2014
Frequent Travel
SG
3.0 / 5Good
"Disappointing for a Sheraton"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Hotel is in a great out of town location but a very short scooter or cab to a few amazing restaurants (Perdana Quay, from memory) and attractions like the cable car and Seven Wells Waterfall. Right in the water, a cute little beach near the pool. Beautiful grounds and surrounds, a lot of monkeys that we're entertaining. We had a good stay there as we were relaxed and nothing was problematic. Pool is great too. But... it's as if no money has been spent on upkeep since it opened. Broken tiles in bathroom, old decor, not cleaned that well. Fridge wasn't cold enough either, nor big enough to store much (food and drinks are expensive on site and nothing is in walking distance, so we'd buy beer/wine elsewhere, for example). Pleasant, indeed. Beautiful, yes. Modern and worth the money, no.
Genuine Hotels.com guest review
2 night romance trip Jun 24, 2014
Ty
AU
3.0 / 5Good
"So-so"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Near the town. Need a rental car. There's no good restaurant inside. Room is not clean. But overall, it's reasonable, and easier way to enjoy langkawi.
Genuine Expedia guest review
Other trip Jul 6, 2014
ken
MY
3.0 / 5Good
"Langkawi"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Terribly slow and poor Service. Rooms are great and the pool is magnificent.
Genuine Hotels.com guest review
1 night business trip Jun 23, 2014
A Traveler
AU
3.0 / 5Good
"hotel on the beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
we stayed 5 nights and got an upgrade to a Jacuzzi bungalow which was a nice surprise. The bungalows are quite distant from the main building/breakfast area and we were dependent on the buggy service which worked randomly. we ended up walking almost all the times and although the surroundings are beautiful it is tiring. We had some troubles with electricity in the bungalow which were immediately fixed by a very helpful and polite staff member. The staff in this hotel are well trained and very helpful but the hotel looks quite ran down and you can only imagine how it was in the past. There are closed down bungalows, highly priced empty restaurants with surprisingly extremely good quality food (the grill). During our stay the majority of the guests were from Saudi Arabia and Dubai, young Muslim couples with the women wearing full burkas. Although we do respect other peoples believes with all our heart, it was a cultural shock for us. To be surrounded by these ladies while we were bathing in our western bathing suits in the swimming pool, was extremely uncomfortable. We felt we were imposing our presence to them. My wife as a woman, felt particularly exposed and ended up covering herself in different occasions in order to don't make others feel uncomfortable. Malaysia is not a radical Muslim country. It has a diversity of religions and embrace them all. We were not prepared for this.
Genuine Expedia guest review
Other trip Jun 26, 2014
Gonçalo & Carla
MY
4.0 / 5Excellent
"Great swimming pool and fantastic staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Fantastic holiday. The resort a little run down however still given all the comforts of home. Fantastic staff.
Genuine Expedia guest review
Other trip Jun 24, 2014
Sharon
AU
3.0 / 5Good
"Nice location"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
We liked the location but it the rooms need to be cleaned much better eg. Mould in the shower, sticky patches on the floor which were not cleaned off for the 5days we stayed there.
Genuine Hotels.com guest review
5 night trip Jun 8, 2014
A Traveler
NZ
2.0 / 5Fair
"The hotel needs make over"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel was more close to a 3 star then a 5. Breakfast was bad. Overall experience was very bad.
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
SG
1.0 / 5Poor
"BEWARE!"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My fiancé and I were celebrating our recent engagement at this hotel. First time in Langkawi for the both of us. We had an amazing first night there, but it was all ruined when we came back to our room from a whole day at the pool and the gym (and some fishing in between) to find that all the cash in the safety deposit box was stolen. Total USD2,120. Police and detectives were brought in, against the hotel's will.
Genuine Expedia guest review
Other trip May 23, 2014
Hong Kong
HK
1.0 / 5Poor
"Terrible"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
It's a dead property, no one seems to be in charge, the service is poor, the rooms are old
Genuine Expedia guest review
Other trip May 23, 2014
A Traveler
GB
5.0 / 5Outstanding
"heaven"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome, Excellent, pleasing... nothing can match sheraton group.. had a very good time.
Genuine Expedia guest review
Other trip May 16, 2014
Girish
GB
4.0 / 5Excellent
"great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
awesome
Genuine Hotels.com guest review
2 night trip May 6, 2014
A Traveler
SG
3.0 / 5Good
"Good location for a one night stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The staff at check-in were really helpful. Rooms are adequate & the general state of the hotel is fine. Needs a bit of updating in some places, but everything was fine for us as we were only staying one night.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2014
Janine
GB
3.0 / 5Good
"Big disappointment"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
I booked this hotel vary late and I was thinking that is a Sheraton hotel so I don't need to read too many reviews, but was a big mistake. First of all the hotels was nice...maybe 20 years ago. Very old furniture and accessories, location is an isolated area of Langkawi (there is no "real" beach close by) and you can reach it only by taxi. Hotels restaurants are vary expensive in comparison with other restaurants from the island. Room was not clean at all for a resort hotel.
Genuine Hotels.com guest review
3 night family trip May 4, 2014
A Traveler
GB
3.0 / 5Good
"needs improvement"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Location was a bit far from everything . Rooms need updating and unfortunately doesn't live up to the Sheraton name :( bit disappointing
Genuine Hotels.com guest review
3 night family trip May 5, 2014
A Traveler
AU
4.0 / 5Excellent
"Value for Money"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was a good experience overall staying in this Beach resort. It has a picturesque poolside area.
Genuine Expedia guest review
Other trip May 6, 2014
Geetanshu
GB
2.0 / 5Fair
"Deceitful"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The room I had did not begin to compare to those photographed on your website. This hotel is in bad need of maintenance and refurbishment. I consider this experience as one of money being taken under false presence.
Genuine Hotels.com guest review
4 night trip with friends Apr 30, 2014
Demoralized
GB
4.0 / 5Excellent
"Don't judge a book by its cover...."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Although the hotel is dated and in need of decent investment in maintenance, if you want a relaxing break where you are the only person using the pool, no screaming kids here, an excellent and affordable spa, outstanding and deliciously prepared food, great helpful and friendly staff, and a spacious room, we had a garden view chalet, this is the hotel for you. The location is great, spectacular views, beautiful gardens. This hotel has character. Thoroughly recommend dinner at the Captain's Grill or Spice Trader. The pool bar food is yummy too. Yes there are newer hotels there and this one is running at minimum capacity which means a totally relaxing break. Would thoroughly recommend to the owner to invest though, in a lick of paint and some touching up to bring the crowds back, but we enjoyed our break as is, so don't judge a book by its cover or a hotel but some wear and tear, if you want a totally relaxing and enjoyable break.
Genuine Expedia guest review
Other trip May 2, 2014
Julie
AU
2.0 / 5Fair
"A very nice and grand layout."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The staff is slow to respond and not very pleasing. The resort is close to beach and covers big areas which is nice to explore. The rooms are big however can hear the sounds of lizards in the night.
Genuine Expedia guest review
Other trip Apr 23, 2014
Ash
HK
1.0 / 5Poor
"Never stay again..."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Arrival at reception, no good greeting, no smiling or welcome to the hotel.. Room discusting, dirty, very smelly, smelt of smoke dirty sheets and old design etc etc. Dangerous step into bathroom. Sheraton quality was not there they must change hotel name and Goverment downgrade stars. Couldn't wait to leave. Very poor service on leaving as well. Never again.
Genuine Hotels.com guest review
3 night romance trip Apr 10, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice resort with sea view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We got upgraded to a chalet. Quite and secluded area away from the lobby. The room is a bit outdated but clean. Food and beverages are pricey but nevertheless you can rent a car and explore the island for good food.
Genuine Expedia guest review
Other trip Apr 15, 2014
khai
MY
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good location and good size of rooms with balcony in a natural setting.
Genuine Hotels.com guest review
2 night trip Mar 24, 2014
A Traveler
CA
2.0 / 5Fair
"Unfortunate Choice"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I stayed 8 nights at this Hotel, the staff is very helpful and well trained, the public areas are quite well looked after however the grounds,footpaths and generally all parts of the establishment with exception of the above mentioned areas are neglected and in advanced disrepair. Tis cannot be a Sheraton managed Hotel.
Genuine Expedia guest review
Other trip Apr 8, 2014
George
SG
3.0 / 5Good
"Upgrade needed badly"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Its time the hotel upgrade its beds, towel and surrounding cushion chairs. The beds are bumpy and too soft and after 2 nites, had a backache. Towels are old and torn. The chairs at the lounge are so old, torn and smelly. Hope the hotel will upgrade soon.
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
MY
3.0 / 5Good
"Nice stay...need to improve"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Had a good stay...vast property...nice location..overall good experience..but need improvement in two field 1. Hotel property needs a renovation specially rooms n bathrooms 2. Give more options in al a carte menu in resturant...room service time is too much to bear...
Genuine Expedia guest review
Other trip Mar 30, 2014
MK
GB
4.0 / 5Excellent
"Relaxing to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean and friendly hotel. Just note entrance sign is not very clear, may miss for car renter.
Genuine Hotels.com guest review
2 night family trip Mar 22, 2014
A Traveler
AS
2.0 / 5Fair
"Miss leading Description of Hotel Room"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I booked the hotel based on description online and assumed it was a hotel with rooms . The unit i booked was one of 4 co joined Villas facing the sea. Rooms are of good size but the TV is placed very far from the bed which makes it difficult to watch and chill out after a day out,There are also no updated channels.Service is average and the saving grace of the stay there was the manager in charge who accommodated to our requests .Overall not a very pleasant stay .
Genuine Expedia guest review
Other trip Mar 27, 2014
Dean
SG
4.0 / 5Excellent
"It wasn't as bad as some reviews"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I saw some reviews saying it was disappointing as a Sheraton so I put away my expectation. But it turned out ok! The hotel staff was friendly especially the porter at the entrance had a professional service. The pool was nice and clean. The location is bit far from the main beach but it's nice and quiet. If you don't expect much about the cleanness as five star, it would turn to be a nice experience.
Genuine Hotels.com guest review
4 night trip Mar 14, 2014
Y A
AU
1.0 / 5Poor
"Disaster"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Sorry to say but this was the worsest Hotel i have ever seen! In one of the best Corners around Langkawi, People are able to make wrog what is possible! Lazy Stuff, lazy Reception, dirthy Areas all over!
Genuine Expedia guest review
Other trip Mar 23, 2014
Berndt
MY
2.0 / 5Fair
"Needs renovation"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Had too change rooms aircon stoped working then changed us too room with 2 single beds instead of king
Genuine Expedia guest review
Other trip Mar 21, 2014
ak
AU
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Really, really tired. Great location, but the resort itself is 23 years old and looks it. Disgruntled (and allegedly unpaid) staff who are disaffected. For the 4 nights were were there there was a trolley of dirty towels left on a main walkway that was never moved or dealt with. Had to change rooms once because air-conditioning out of gas. A real disappointment. Will not be visiting again. To be fair, not at all the staff's fault.
Genuine Hotels.com guest review
4 night romance trip Mar 8, 2014
A Traveler
AU
3.0 / 5Good
"Nice property, not very well maintained"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room services was not good. You should have good patience if you ordered or asked for something to arrive at your door.
Genuine Expedia guest review
Other trip Mar 13, 2014
Phil
GB
3.0 / 5Good
"Must have been really good in the past"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Great place for Couples and those with older children who like to chill out on holiday but otherwise there is nothing within walking distance of the hotel. Taxis are cheap to most places of interest however and parking is available for hire cars. pool area with bar and neighboring small beach is good but in need of some maintenance to the surrounding board walk, as is much of the hotel in general. Could be so much better. Eating in the hotel restaurants is extremely expensive in comparion to other places on the island but almost everywhere else is at least a 15 minute drive away.
Genuine Hotels.com guest review
7 night family trip Feb 22, 2014
MercatorRadar
GB
2.0 / 5Fair
"Not Worth The Money"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
If this hotel was cheaper it would be rated much higher. However, for the price it is not that great. The private "beach" is a collection of rocks and even if the room is "sea side" it does not mean it is any where near their tiny private beach.
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
A Traveler
AS
2.0 / 5Fair
"Not worth the amount paid"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel rooms are old. only thing that is refurbished is the hotel lobby and the restaurant. We got the chalet type room but it was squeaky. I informed the staff 3 days before my stay for an extra bed, and before leaving for the airport at 3pm, i called again and spoke to the staff, June to inform her to ensure that there will be an extra bed in the room as we have a late checkin at 7pm and we do not want to wait. When we got to the resort, nothing was done. We had to wait about an hour before they sorted it out. They still charged us for a full day use for the extra bed anyway. And our bathroom was not very clean. There were some dead ants in the shower room on the first day we came and it was there when we checked out 2 days later. They charge us RM60 per pax for breakfast buffet and it is the worst buffet considering the price. That buffet served should be priced at max RM30. There was a bread table, 4 types of cheese, 3 types of ham, some sausages, egg counter, nasi lemak counter, cereal, waffles, mee soup counter, plain porridge, limited choice of fruits. That's it. The swimming pool is dirty and the entire property is not maintained properly at all. Paying premium price here, you are better off staying at Berjaya Resort.
Genuine Expedia guest review
Other trip Feb 23, 2014
Katherine
MY
2.0 / 5Fair
"Too expensive"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
This hotel had it's heyday about twenty years ago I'd say.. The room was a good size but was dusty and decaying. Grounds were overgrown and restaurants overpriced. For a Sheraton resort, it was disappointing and we will be taking this up with Starwood group as we are members. Better than a backpackers tho
Genuine Expedia guest review
Other trip Feb 21, 2014
kelly+shamesh
AU
5.0 / 5Outstanding
"superb hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
perfect for honeymooners
Genuine Hotels.com guest review
3 night business trip Feb 13, 2014
Manish
IN
4.0 / 5Excellent
"Hotel surrounding"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Surrounding hotel crowded with monkey
Genuine Hotels.com guest review
1 night business trip Feb 7, 2014
Keith
AS
5.0 / 5Outstanding
"Cabins in paradise"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
The rooms are basically luxury cabins. They were scattered around, so it was nice and quiet. We did see monkeys on our little patio and one did try to go into our room, but we had our doors locked. The monkeys only came around once when we were in the rooms, but other than that time my friend and I were out on the patio throughout the day. The place is beautiful, but there wasn't much around. We rented a car right when we arrived in Langkawi and used that to get to the hotel and around the island (night markets are a must). Overall, I would definitely come back here again for vacation.
Genuine Hotels.com guest review
1 night trip with friends Jan 27, 2014
A Traveler
AS
5.0 / 5Outstanding
"Comfortable hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was fantastic. Staff very friendly and helpful. They arranged scooter rental for us delivered to hotel and picked up when we were done. Not a luxury resort but comfortable and clean. Beach not so nice but not far to drive to cenang beach. Good local food down the street for MUCH less money
Genuine Expedia guest review
Other trip Jan 20, 2014
A Traveler
CA
3.0 / 5Good
"nice resort needing refurbishment"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
nice resort with different attractions nearby (but taxi is the only transport), also great location for sunbathing with a nice view, but room condition to be improved: broken cupboard, dirty kettle, rusty stains on marble floor, toilet flush didn't work but no one seemed to have noticed. lobby bar overpriced
Genuine Hotels.com guest review
2 night trip Jan 6, 2014
Wong
AS
2.0 / 5Fair
"Disappointed hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room is old and the maintenance is not good. The photos shown on website have much different with the actual. We booked a King size bed but came up we stayed a twin bedroom owing to run out of the room. The service is not satisfied, as a "Sheraton" managed resort, the quality of service made me shocked!
Genuine Hotels.com guest review
3 night trip Jan 2, 2014
Raymond
AS
4.0 / 5Excellent
"Good facilities."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Front office staff were excellent. House keeping was good but the property seems to be a bit old hence requires refurbishing in some areas. Wifi was bad.
Genuine Expedia guest review
Other trip Dec 19, 2013
A Traveler
GB
4.0 / 5Excellent
"Excellent honeymoon getaway"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    4.0
We arrived at the hotel at night, checked in quite swiftly. The rooms do require some attention to small maintenance jobs but overall we were happy with the standard of our room. The location is close to the airport but about half an hour from the nearest town which did not matter to us as we spent most of our time at the private beach and visiting nearby natural beauties such as the Temurun waterfall. The breakfast at Sheraton was good, I would not recommend eating at captains grill the food was below standards. We were locked out of our room twice due to key card malfunction on each occasion we had to wait between 20-25 mins before somebody arrived to hand Us a replacement key. It was nice of the reception to call us once we got back into our room to check if everything was now fine. The resort is quite big and going to and from the lobby requires a buggy ride which we found to be extremely quick on request. There are monkeys on the resort which was amazing and the views of the a saman sea are nice too. The comfort of the bed was superb. Overall I was happy with our stay only criticism is that the maintenance around the hotel was a slight let down.
Genuine Hotels.com guest review
4 night romance trip Nov 27, 2013
Mohammed
GB
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