"Very tired. Needs some attention."
There was rubbish everywhere. My partner and I almost wanted to get in and clean the grounds ourselves. It would be so easy to just clean this place up a bit. Get a few cleaners and gardeners in and you could just make such a difference in a short space of time with little money. The service was good.Genuine Hotels.com guest review
"Pool out of service"
Pool was out of service cause a storm destroyed a tree which fell in the pool which they had to cut. It took 2 weeks to do the job. So everyone was inconvinienced by going to Four Points by Sheraton at their set hours only for a swim.Genuine Hotels.com guest review
For the name such as Sherato, this hotel makes a mockery of the true valule that comes with the upper class name. Run down rooms, fallen trees on paths, broken curtain and burnt out lights... This hotel should never be four and a half starts.... rather half a star!!!Genuine Hotels.com guest review
This hotel is great for couples it is amazing and worth every penny I spent great view great nature and very friendly staff I will go to that hotel any time of the yearGenuine Expedia guest review
"Good family getaway location"
If you don't mind to walk abit or waiting for the pick up to your room. This is as food as it gets.Genuine Expedia guest review
"nice and calm"
Nice and calm hotel if you are looking for solitude. Far away from the happening pantai cenang beach and restaurents. They have a small private beach but beach view is not that great compared to other beach view, at least i would say water is not so clear and clean. Service is not upto the mark.Genuine Expedia guest review
This hotel position is fine but has seen better days Lack of repair needs restorationGenuine Expedia guest review
I dont think this is what i should get with this amount of money paying. The condition of room is fair and toilet is a bit disappointed. The breakfast is the most disgusting. The kuihteow was strong smelled and spoiled. The toaster cant functioning well and the watermelon fresh juice that served also bitter in taste (I personally thinking the juice […] go bad already) Read moreGenuine Hotels.com guest review
The brochure enhances the the actual, the place requires a very substansial expensive facelift.Genuine Expedia guest review
"Disgusted - not a sheraton"
This hotel / resort is not at the normal Sheraton standard that I am use to. This hotel / resort is very run down, I will be complaining to the Sheraton group about this hotel and expect compensation for the 5 nights I stayed in this nightmare of a place. I spoke to other guests who were also extremely disappointed. Family friends that I travelled with […] actually checked out and moved to the Bejaya which is another resort down the road. Read moreGenuine Expedia guest review
"Good for families, beautiful property"
The hotel is about 20 mins away from the happening part of town. There is nothing much around the property. It is great if you are going with family and want to utilize the hotel facilities, pool etc. the private hotel beach is small and you can go kayaking etc there. The food is ok but if u want traditional Malay cuisine you will have to venture to […] cenang beach you will find all the tourists. Don't bother to go to the city center which is about 35 mins to the other direction. There is nothing to see or do there. Read moreGenuine Expedia guest review
"A very nice hotel, has the potentially to be great"
The hotel has the potential to be great. The lobby area is really nice and has spectacular views, however everywhere just feels a bit tired and unloved. The grounds weren't very well maintained, the outdoor lounge furniture by the bar wasn't very clean. The toilet in our room didn't flush properly and ran all the time, however we didn't report it as […] we were only staying for one night. The room was very nice and the feel of the hotel is very nice and comfortable. We had breakfast included in our stay and the buffet breakfast was plentiful and had lots of choice. Read moreGenuine Expedia guest review
"Don't bother to stay to disappoint your holiday"
I have been staying in this hotel more than once a year in the last 5 years. It was great and worth recommending however this time disappointing me . They renovated most rooms which I think not necessary at all. The paint quality was poor and smelly, most importantly not the same style with the old decoration. No slippers no any more and even no mini […] bar in some rooms. The staff explains that they officially lower the standard to 4 stat and delivers a service under Westin standard on purpose. Don't stay there if Westin offers good price. Huge difference. Read moreGenuine Expedia guest review
"Give this a miss - plenty of better options"
You are a taxi ride away from anything , your rooms require a shuttle to take you to nay hotel facilities such as pool etc , shuttles downright dangerous for kids. Food very expensive - service really poor for this level of hotel. Clearing up around you at breakfast , banging chairs etc . Nobody to welcome you on arrival etc - this hotel is going through […] financial difficulties according to staff and it shows. Read moreGenuine Hotels.com guest review
"Do not do it"
Overall not worth the moneyGenuine Hotels.com guest review
"Miss-led by Sheraton name"
Hotel old and in in dis-repair, but in nice location; Shame for the SPG brand and in need of refurbishment;Genuine Expedia guest review
"Stayed at Sheraton"
I stayed for one night. It was a nice place to just relax and chilling. I requested to change room however it takes like 3hours for the housekeeping to settle it ang I need to call them back to ask the progress. But still my overall stay was great!!!Genuine Hotels.com guest review
First room we were checked into was disgusting - dirt everywhere, hole in the rug, stains in the bath etc...complained at reception - initially offered a clean and then moved rooms - new room an improvement - still a bit shabby in places. A lot of the hotel is in need of renovation and looks a little tatty and c1980s. The food and restaurants are extortionately […] expensive and about 5 times the price of other local outlets - at checkout minibar bill was inaccuarte - billed for chocolate bars not eaten and was shocked at price charged for of one bottle of evian water - it was over £5! (no price list to be found in room). Having said that beautiful views from the poolside area looking out over to the andaman sea and new boardwalk is good feature. Overall though disappointed and felt let down. Read moreGenuine Expedia guest review
"well Worth it"
Great location and service was amazing. It is set right in a quiet little bay looking out over the ocean, with an infinity pool to take full advantage of it. The breakfast buffet is quite good if you have an adventurous palate then you can try many different styles but if not then you still get all the western staples barring bacon (it is a muslim country). […] The staff over all are just ok but a handful are extremely professional. Ask about stuff of the f&b manager Selvan as he is very very helpful. The resort itself needs a fair bit of TLC To get back to 5star standard but nice never the less. If you expecting western 5 star rating DONT. Over all i deff recommend. Read moreGenuine Hotels.com guest review
"Waste of money"
Absolutely rubbish hotel. Came here with my husband for our honeymoon. Staff were rude and incompetent. Room was dirty, dirty linen, bathroom not clean/ had yellowish water come out of our bath tub twice. Food was expensive and tasted old. Worst decision ever to stay this hotel which calls itself the , 'Sheraton'. Would not recommend to snyoneGenuine Expedia guest review
"the hotel is old"
The hotel is old and needs refuirbishment , teh breakfast needs to be enhanced , bathroom needs to be renwedGenuine Expedia guest review
"Nice clean & comfortable rooms, not 5star service"
Nice clean & comfortable rooms, not 5star service. The breakfast isn't 5 star level. Sometimes I have to wait 15-30 min for the shuttle to pick me up from my room. The hotel is beautiful but need to more stuff to increase its quality of service.Genuine Hotels.com guest review
"BADLY IN NEED OF MAINTENANCE"
Sheraton Resort? I don;t think so. This hotel is sorely in need of a major maintenance. Outside furniture falling apart. Boardwalk around pool rotting with exposed nails. Many things in state of disrepair. Urinals Out Of Service in Lobby all the while time we were there. Wifi down most of the time. Excellent staff trying hard to appease many dissatisfied […] guests. Senior Management should be ashamed and Sheraton should make an inspection. This is NOT Sheraton standard. Read moreGenuine Hotels.com guest review
"Not Sheraton Standard"
The staff and cleanliness were very good but the position not good if you want to see more of the island and shop as nothing is at its door, taxis have to be used to get anywhere, shopping, dining( apart from hotel dining). Hotel too isolated unless that is what you are looking for. Dissapointing for a Sheraton brand name resort, in great need of renovation, […] but prices are high and standard low. Read moreGenuine Expedia guest review
"About 5kms from Chenang beach peaceful pretty"
Very satisfied with service generally very accommodating. Shuttle bus around resort handy in rainy weather. Like a lot of hotels in this part of the world maintenance is not a high priority. Gardens tidy and well kept. Unlike some resorts the pool staff were so laid back, it was hard getting their attention for service. Kinda nice really!Genuine Hotels.com guest review
"Great place to relax"
Far from madding crowd it has a beautiful view and private beach which is to be explored the view from captain grill is amazing and need to take min 5-6 days to absorb the place. We had a memorable holidayGenuine Hotels.com guest review
My friend and I had a bungalow each for our stay at the Sheraton, whilst my friends bungalow was fine, there were a few inconsistances with my room: 1. There was a lizard's tail on the floor in the bedroom area, 2. The mini bar was completely empty and remained so for the entire duration of my stay, 3. The bed linen had a large brown stain on it and […] smelt fishy, and despite requesting it to be cahnged, this took 3 days to be corrected 4. the tea making facilities were not always replenished. Given the 5 star rating I was a bit disappointed that, whilst it was a pleasant hotel with helpful staff, my room didn't quite live up to the 5 stars. Read moreGenuine Hotels.com guest review
"Does not live up to Sheraton name"
Service from hotel staff was lovely, however pictures of room on the internet are misleading, our room needs serious renovations, bathroom was poorly finished and messy, did not live up to the Sheraton name! It was very old and felt dirty, I did tell the guest services but they did not do anything about it. Had to catch a taxi everywhere as not close […] to many things. If going to Langkawi stay at the Meritus which is nice hotel and close to beach and restaurants shopping etc. Read moreGenuine Hotels.com guest review
So much rubbish everywhere around the resort, room was dirty, cigerette butts in the garden bed on the balcony. Resort is very dated, very 80's looking in real life. Pictures on the internet are not a true reflection of the real thing.Genuine Expedia guest review
"Rooms need to be more clean"
Very nice viweGenuine Hotels.com guest review
"Excellent location and great food"
Should encourage guests to use the beach near the hotel more and make it a better place to hang out. Please check the air conditioning of the rooms. That was the only let down for me.Genuine Hotels.com guest review
"I hired a car so it was very easy"
We had a wonderful time the hotel was really lovely the staff very friendly and the buffet breakfast was fantastic!!Genuine Hotels.com guest review
"Poorly managed on all fronts! What a shame!!!"
In all honest i really don't know where to begin. The lack of care and customer service is present from the moment you check in. The rooms are dirty with plenty of cob-webs all around and off-course; let me not forget the friendly cockroach that ran up me leg at night. The bed sheet are not changed . I know this because soon after our checking in, I […] went to sleep and there was plenty of sand on the bed sheet. We had four rooms and in 3 out of 4 rooms the beds had sand in them!!! The floor were sandy, sticky and felt as if they were not cleaned for months (I guess they wanted to bring the beach to us). One could say that a now and then miss is acceptable, but as I mentioned we had four rooms and this was occurring in all our rooms. Dining was another experience. In the Feast Restaurant: DO NOT ORDER THE PIZZA (it is plain tomato sauce of top of bread and scarcely covered with cheese and tomato slices. In the Captain's Grill: The view is majestic, simply to die for from the outside. From the inside the same view is available, but you will need to look through several layers of grease and dirt that hangs on the beautiful floor to ceiling glass windows. DO NOT ORDER THE STEAK; they will overcook it and even burn the first .5-1 cm of the meat for you. And should you chose to dine in, plan on calling them 2 hours ahead and on re-calling them 2-3 times so they don't forget your order. If you order a hot item; it will arrive cold. If you order a cold item; it will arrive warm. The prices for food is not bad, what is bad is the food itself. So in essence, we paid for bad food that progressively worsened.. What made our dining worse some more was the fact the Sheraton langkawi is so far away from a decent restaurant that it is difficult to go. I guess they know this and that is possible why they don't care. You literally have not choice but to pay decent prices for poor quality food!! I love the Sheraton family of hotels and in fact I am a Starwood Privilege member, but th Read moreGenuine Hotels.com guest review
What a well priced awesome Hotel it catered for both family and individual needs, kids loved the play area, fantastic food, great friendly humble service, always helpful....Loved the Hotel amazing experience and not to forget the magical hands in the SPA.... Well deserved break for the family and well worth the money!!! If I go back to Langkawi I will […] stay here again!! Read moreGenuine Hotels.com guest review
"Had a great honeymoon"
Hotel was excellent, made my honeymoon perfect. Very friendly & helpful staff gave me lots advice where to go and how plan my day, told me where the expensive and bargain deals are. Hotel is located in good location with stunning views. Very close to everything and all the main palaces you'd want to go in Langkawi and close to airport too. Breakfast […] was great with good variety of things to choose from. In the evening the path ways are litted up, really nice for romantic walks with beautiful scenery. Own cabin with lots of privicy that was really good. 24hr bus service to reception, that was really convinient. Only negative, wireless is only free at the restaurant and reception and cost £5 a day to have it in your room. It bothered me at first . I would book the hotel again. Read moreGenuine Expedia guest review
"Sheraton Langkawi Beach Resort"
Rooms were not cleaned properly before we moved in, mini bar and tea/coffee not always refilled, Internet modem did not work and was not repaired for 2 days, Jacuzzi did not work and was not fixed during all our stay-6days, Sofas in lobby are dirty with traces of juice etc.Genuine Hotels.com guest review
"Beautiful setting and great value for money."
For the money, I don't think you could do much better. Its not 5*, but a great resort, friendly staff and stunning setting. Standard rooms are very generously sized, bed was very comfortable, room was clean with all the facilities you needed. There are three seperate beach areas and an amazing pool right on the beach. Although a large resort, feels […] very spread out so never felt there were that many people there (except at the buffet breakfast). We ate dinner at one of the restaurants on site, food was lovely, visited town the next night which cost around USD$7 in the taxi and took 20 minutes. Resort restaurants are not expensive by Western standards but you can get much cheaper local cusine in town. Read moreGenuine Expedia guest review
Nice hotel but very old and need a big renovation, for a sheraton, very badGenuine Hotels.com guest review
The Food sent via Room Service was horrible. The breakfast was not good though a lot of spreads were there. All dishes were cold though placed in warmer pots. Very disappointed with the food of the Restaurants.Genuine Hotels.com guest review
"Nice, but needs work and not value for money"
This is definitely not a 5* hotel. The staff are wonderful, but the hotel maintenance and upkeep is not up to standard and the resort badly needs a renovation. Although its nicely laid out and the rooms are a good size, I don't think its worth the money they charge.Genuine Expedia guest review
"Great location and holiday experience"
Unique holiday resort, fantastic coastal setting, feels like you are on an island paradise. Good range of accommodation types. Great breakfast selection, several options for lunch and dinner. Pool is inviting, as is the pool bar, good ocean views, Ideal for couples, could be good for families but beside the pool not a lot of activities for children […] . Read moreGenuine Expedia guest review
"Sheraton Beach Resort - average at its best"
We recently stayed at Sheraton Beach Resort in Langkawi Good 1. Staff is pleasant and welcoming 2. Well spread out resort with a lot of natural beauty Bad 2. Rooms are old, the property is aging 3. There was a lizard in my room:( 4. Small beach 5. The food was nothing greatGenuine Hotels.com guest review
Response by Sheraton Langkawi Beach Resort Thank you for choosing the Sheraton Langkawi Beach Resort and for your kind words. As you may know our property is already 20 years old and throughout the years, a lot of effort has been put in to upkeep the facilities. The last renovation was six years ago where our lobby, restaurant and guestrooms were refurbished to give a refreshing look. I have taken onboard your comments on our menu and reviewing it with my Food & Beverage Manager for further improvement. Once again, thank you for choosing to stay with us and I look forward to welcoming you back in the near future.
The hotel is in a nice secluded location with many interesting private bays and walking bridges. However, the photos are deceptive in that they show a long beach which does not exist at this hotel. That was a little disappointing. The breakfasts are nice, as it is nice to have some local food choices along with the traditional western type breakfast. […] The other restaurants need to revisit and revamp their menus and quality/quantity of food that they serve you. The seafood restaurant was nice but some of the local staff "block" rather than accomodate simple customer requests. The facility is spacious and in a very pretty location however, it is dated and needs to be upgraded. When people go to a resort they tend to spend more of their time there. In comparison, we ventured out to the Westin and it was so nice. The staff so attentive and friendly, the food quality and quantities were superb and, the location and decoration were very beautiful and current. Read moreGenuine Hotels.com guest review
"Great hotel with wonderfull service."
The hotel is very nice and relaxing. The rooms/kind of bungalows are large and very confortable. hotel has very nice view either with sea view or on the garden.......Service is great: the phone was not functioning in our room the first day...the staff wanted to upgrate us to another room with partial seaview......but we were so satisfied with our room […] that we keeped it as it is. There was a possibility to make phone calls from a phone outside the room if we wanted. but still the hotel manager has done his very best and has repaired the phone connection which needed support from the phone company. All hotel staff were very helpfull. the hotel has a very nice swimming pool and private beach......very nice to swimm in. The hotel is located about 15min (driving with the scooter) from the cenang beach (kind of center of lagnkawi), 3min (7-10 min walking) from the shin mi fish village where you can each fresh fish for very good prices. Also is the hotel about 10-15min from the cable car from which you can have a very nice view...and it is not so far from the airport. We stayed for nights in this hotel.......we experienced our stay as very good. It is a great hotel and if we come ever back to malaysia/langkawi, we will choose this hotel again! FA&KR. Read moreGenuine Hotels.com guest review
Nice rooms but overall a bit worn out. Nice breakfeast and dinner but too expensive. Staff in restaurant sometimes a bit too busy too provide good service. Small beaches are ok but not the best ones. You´ll need a rented car or take a cab if you want to get out from the hotel because the setting is a bit isolatedGenuine Hotels.com guest review
Response by Sheraton Langkawi Beach Resort Thank you for providing your recent experience at our Resort in this review. It is with regret to hear of your disappointment over the condition of our Resort that overshadowed the rest of your stay. I am sorry for the encounters you had with the services provided by staff in the restaurant. Please rest assured that our Food & Beverage Manager and Chef are looking into it for further improvement. Once again, thank you for your valuable feedback and if I can be of any further assistance in the near future, please do not hesitate to contact the management team if you wish to further provide feedback.
"The Sheraton - Langkawi. Nice but a bit tired"
Enjoyed our stay, but found reception staff not very helpful. Rooms are looking a bit tired. Food around pool area very ordinary. And Beaches not very nice at Hotel.Genuine Hotels.com guest review
Response by Sheraton Langkawi Beach Resort Many thanks for taking the time to write and post this review following your stay at our Resort. I am sorry for the unpleasant encounter you had with our Reception staff. I take concern of your feedback especially on our staff performance and currently working with my team to improve the overall performance. As you may know our property is already 20 years old and throughout the years, a lot of effort has been put in to upkeep the facilities. The last renovation was six years ago where our and guestrooms were refurbished to give a refreshing look. I have taken onboard your comments on the condition of our rooms, rest assured that our Maintenance Team conducts regular checks to upkeep the facilities for our guest safety and comfort. Once again, thank you very much for your valuable feedback. Warm regards.
Excellent service by all staff but, communication can be a problem. ie. Irish coffee please, may get you an iced coffee. Breakfast can be a nightmare with 200 plus guests pushing and shoving to get the last of the paw paw. Big queue for eggs. Limited western breakfast menu. Evening buffet is tragic. Coul not find one redeeming factor of the buffet to […] put a smile on our faces.Roast lamb was raw - Red meat cooked on barbecue was tough. Still, Happy Hour is a must. Building and room maintenance is the major concern as is Langkawi overall - big spending to create a tourist destinatation but little done to maintain over the years - needs a good makeover. Disappointing to make an appointment at the beauty parlor and then to see staff did not bother to turn up. Suggest they liase with Hotel staff at least! Overall, an enjoyable 3 day stay and good value for the money. Read moreGenuine Hotels.com guest review
"Sheraton beach resort Langkawi - quiet & peacefull"
If you're looking for a relaxed & peacefull vacation,then is this the place to be. Nice location, great food, the villa was just awsome.Genuine Hotels.com guest review
"Sheraton Langkawi Beach Resort"
1. The hotel rooms needs updating and maintainance. The room didn't feel like I payed for such amount of money to get this kind of room. For instance, room lights flickering, the light switch has turned from their original colour to brown. The deco in the room is like walking into a 80's hotel room. Clearly the maintainance people didn't see these little […] things. 2. The hotel surroundings, I asked for a sea room view, but a big tree obstruct my view. At least trim the tree a bit. 3. The beach, the maintainance people didn't even bother sweeping up the leaves. 4. The pool, leaves all over the pool. Even the tiles in the pool are not properly cleaned. 5. Poor upkeep on the surroundings of the hotel. 6. Hotel staff didn't maintain their professionalism. The way they treat their hotel guest, is there no prior training before they are appointed to work in the hotel? Read moreGenuine Hotels.com guest review
"Sheraton langkawi beach resort"
The most awesome beds , good service , but the price and quality of the food was brutal, 80 dollars Canadian for two at one of the worst buffet I have ever eaten at. My bad I should have asked for the price first. I also didn't like being charged 20 Canadian for a kit kat bar from the mini bar that I didn't eat, seriously they wanted r m 62 for a kit […] kat. Read moreGenuine Hotels.com guest review
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