"Miss leading Description of Hotel Room"
I booked the hotel based on description online and assumed it was a hotel with rooms . The unit i booked was one of 4 co joined Villas facing the sea. Rooms are of good size but the TV is placed very far from the bed which makes it difficult to watch and chill out after a day out,There are also no updated channels.Service is average and the saving grace […] of the stay there was the manager in charge who accommodated to our requests .Overall not a very pleasant stay . Read moreGenuine Expedia guest review
"It wasn't as bad as some reviews"
I saw some reviews saying it was disappointing as a Sheraton so I put away my expectation. But it turned out ok! The hotel staff was friendly especially the porter at the entrance had a professional service. The pool was nice and clean. The location is bit far from the main beach but it's nice and quiet. If you don't expect much about the cleanness […] as five star, it would turn to be a nice experience. Read moreGenuine Hotels.com guest review
Sorry to say but this was the worsest Hotel i have ever seen! In one of the best Corners around Langkawi, People are able to make wrog what is possible! Lazy Stuff, lazy Reception, dirthy Areas all over!Genuine Expedia guest review
Had too change rooms aircon stoped working then changed us too room with 2 single beds instead of kingGenuine Expedia guest review
Really, really tired. Great location, but the resort itself is 23 years old and looks it. Disgruntled (and allegedly unpaid) staff who are disaffected. For the 4 nights were were there there was a trolley of dirty towels left on a main walkway that was never moved or dealt with. Had to change rooms once because air-conditioning out of gas. A real disappointment. […] Will not be visiting again. To be fair, not at all the staff's fault. Read moreGenuine Hotels.com guest review
"Nice property, not very well maintained"
Room services was not good. You should have good patience if you ordered or asked for something to arrive at your door.Genuine Expedia guest review
"Must have been really good in the past"
Great place for Couples and those with older children who like to chill out on holiday but otherwise there is nothing within walking distance of the hotel. Taxis are cheap to most places of interest however and parking is available for hire cars. pool area with bar and neighboring small beach is good but in need of some maintenance to the surrounding […] board walk, as is much of the hotel in general. Could be so much better. Eating in the hotel restaurants is extremely expensive in comparion to other places on the island but almost everywhere else is at least a 15 minute drive away. Read moreGenuine Hotels.com guest review
"Not worth the amount paid"
The hotel rooms are old. only thing that is refurbished is the hotel lobby and the restaurant. We got the chalet type room but it was squeaky. I informed the staff 3 days before my stay for an extra bed, and before leaving for the airport at 3pm, i called again and spoke to the staff, June to inform her to ensure that there will be an extra bed in the […] room as we have a late checkin at 7pm and we do not want to wait. When we got to the resort, nothing was done. We had to wait about an hour before they sorted it out. They still charged us for a full day use for the extra bed anyway. And our bathroom was not very clean. There were some dead ants in the shower room on the first day we came and it was there when we checked out 2 days later. They charge us RM60 per pax for breakfast buffet and it is the worst buffet considering the price. That buffet served should be priced at max RM30. There was a bread table, 4 types of cheese, 3 types of ham, some sausages, egg counter, nasi lemak counter, cereal, waffles, mee soup counter, plain porridge, limited choice of fruits. That's it. The swimming pool is dirty and the entire property is not maintained properly at all. Paying premium price here, you are better off staying at Berjaya Resort. Read moreGenuine Expedia guest review
This hotel had it's heyday about twenty years ago I'd say.. The room was a good size but was dusty and decaying. Grounds were overgrown and restaurants overpriced. For a Sheraton resort, it was disappointing and we will be taking this up with Starwood group as we are members. Better than a backpackers thoGenuine Expedia guest review
perfect for honeymoonersGenuine Hotels.com guest review
Room was fantastic. Staff very friendly and helpful. They arranged scooter rental for us delivered to hotel and picked up when we were done. Not a luxury resort but comfortable and clean. Beach not so nice but not far to drive to cenang beach. Good local food down the street for MUCH less moneyGenuine Expedia guest review
Front office staff were excellent. House keeping was good but the property seems to be a bit old hence requires refurbishing in some areas. Wifi was bad.Genuine Expedia guest review
"Excellent honeymoon getaway"
We arrived at the hotel at night, checked in quite swiftly. The rooms do require some attention to small maintenance jobs but overall we were happy with the standard of our room. The location is close to the airport but about half an hour from the nearest town which did not matter to us as we spent most of our time at the private beach and visiting […] nearby natural beauties such as the Temurun waterfall. The breakfast at Sheraton was good, I would not recommend eating at captains grill the food was below standards. We were locked out of our room twice due to key card malfunction on each occasion we had to wait between 20-25 mins before somebody arrived to hand Us a replacement key. It was nice of the reception to call us once we got back into our room to check if everything was now fine. The resort is quite big and going to and from the lobby requires a buggy ride which we found to be extremely quick on request. There are monkeys on the resort which was amazing and the views of the a saman sea are nice too. The comfort of the bed was superb. Overall I was happy with our stay only criticism is that the maintenance around the hotel was a slight let down. Read moreGenuine Hotels.com guest review
"Was probably nice 20 years ago"
The reception area was well presented and the staff very pleasant and helpful. Our room at first glance was lovely, however on closer inspection there were broken cupboard doors, damp in the shower, cobwebs everywhere and it was generally very dated and worn. The pool area and boardwalk were in a state of disrepair. Where planks on the boardwalk had […] broken they had been replaced with boards of varying sizes which sometimes made walking difficult. In restaurants,bars and toilets there were numerous large "Out of Order" signs which we found very unprofessional. None of these were repaired in the week that we were staying. The whole hotel needed a good clean and needed painting. We visited one restaurant on site which was not open when it should have been and none of the staff could discover why this was. Overall I'm sure years ago this was a beautiful hotel but it has definitely seen better days and it is painfully obvious that the owner does not wish to spend any money on it. This was confirmed by at least two members of staff. A Sheraton it is not and we will definitely not be making a return visit. Read moreGenuine Expedia guest review
"Needs urgent updating!"
A recent 5 night stay at the Sheraton was a big disappointment. The staff were generally very helpful however the facilities have the feel of an outdated and poorly managed facility. On arrival we were given a room that stank of cigar smoke having specifically requested non-smoking. The second room was OK but nothing special. Outside a number of wooden […] steps were rotten and there were broken paving stones about the place. The garden areas were in need of maintenance and tidying. The restaurant was OK but again it could have been much nicer. Read moreGenuine Expedia guest review
I like the enviroment but the hotel abit run down which i never expected that..so abit disappointed. Front desk good but F&B services not really impressived.Genuine Expedia guest review
"Needs some loving care"
Had a relaxing time. Spice trader restaurant was superb and staff great. You can tell this hotel was fabulous many years ago and could be again with some money spent on it. Very comfy beds and lovely white linen.Genuine Expedia guest review
"Sheraton brand is misleading ! Hotel Not Upto it !"
The hotel is in a poor state for a Sheraton Hotel. Ie the brand is being misleading when it comes to this hotel. The hotel needs a major updating from all aspects gym , pool , rooms , restaurants and the list goes on !! I would not stay there again . The only real pleasing thing is the beds were very comfortable in our room !Genuine Expedia guest review
"Must Stay Resort"
Amazing Experience - Recomeded to all my friendsGenuine Hotels.com guest review
Could be further improved if staff follows standard SOP...if hotel has one? Guests don't have to call & request for box of tissues, drinking water etc.Genuine Expedia guest review
"Horrible hotel staff"
This is a very bad hotel , they don't care for the customers and everything is like insanely expensiveGenuine Expedia guest review
"Would definitely reccommend"
The beach facing villa was great. a romantic setting on the beach except we could not swim right there due to the rocks. The hotel keeps up to the 4.5 star rating.Genuine Hotels.com guest review
Peaceful n lovely but a little bit far from the lobbyGenuine Expedia guest review
It is a nice hotel and staff is extremely helpful. Beach is good though not very clean ( as Tanjung Rheu ). We had a good experience.Genuine Expedia guest review
Hotels in isolated location far from town. Hotel beach is very narrow, small and not clean at all. a lot of empty bottles and garbage every where. most of power plugs in the room are not functioning.Genuine Hotels.com guest review
"Very peaceful, and beautiful beach."
Spend 4 days there, so much enjoy their private beach and love the spa.Genuine Expedia guest review
"Very nice location of the hotel."
Relax in a quite, comfortable resort. Friendly staff, warm swimming pool, good food and view ...Genuine Expedia guest review
"Nice to be stsy but"
it is so fare from main city in night rood so dark went u are back to hotel, need more service for room, an wirless not so that speed,Genuine Hotels.com guest review
This was a relaxing and happy Holiday.Nothing too much trouble for the staff and all queries were dealt with immediately,Good food.Pool excellent with good Poolside service.Location away from the main Town but we knew this prior to booking having checked beforehand .Taxis reasonable and frequent.Good Shuttle service on the complex.Genuine Hotels.com guest review
"Great hotel for relaxing"
We went to the Langkawi beach for an R&R treat for our wedding anniversary. We had already stayed in Singapore and Kuala Lumpur. Taxi is the best way to get there, pick up a coupon from the airport taxi firm ad you land and it will cost 18 RM. The hotel was lovely. We got to a large entrance in a verdant and lush part of the island. The lobby was large, […] cool and quiet. The staff were friendly and efficient, providing a very welcome, welcome drink and checking us in. The hotel site is full of wooden bungalows built in dark wood, ours overlooked the ocean. To get to them you can walk or get the complimentary shuttle which you can phone from your room and it arrives immediately. Our room was sea facing and we got it at a reduced rate. The room was spacious and clean, it was not immaculate with some need of updating but everything worked. It was cleaned everyday, the public areas of the hotel were also spotless. There was a porch on the room so you could be outside. There are 3 restaurants on site of which we tried 2, they were tasty with a range of offerings. Not too expensive either considering they were hotel services. There is also a shop, spa and tour guide agency on site. The swimming pool is lovely with a very dedicated Pool supervisor who cleans and maintains the pool. Overall this hotel was a good choice and I would stay there again. Read moreGenuine Expedia guest review
"Do not believe bad reviews!"
I read a lot of bad reviews regarding this hotel through trip advisor which were all not exactly true. For one the hotel is indeed old but they have maintained the upkeep of the hotel well enough and kept to its mark of being a Sheraton. The room is very spacious and exceptionally comfortable. The bathroom though old is very clean and the staff replenished […] all products (towel, lotion, soap, etc) every day without fail. Read moreGenuine Expedia guest review
"I beg your pardon I never promised you rose petals"
The place is secluded and ideal for honey mooners and the like - or couples who are happy to just have each other for company and entertainment. My pet peeve is that the hotel makes use of energy from the sun for its water heater -which is shared amongst 4 chalets in a group. Hence late in the evening, and at the end of a somewhat cloudy day, when […] I wanted to run some hot water for my Jacuzzi, there was none. It was not much fun soaking in the cold water. There was also no rose petals (although they were featured in pictures of the rooms with jacuzzi) ! Read moreGenuine Expedia guest review
"Very tired. Needs some attention."
There was rubbish everywhere. My partner and I almost wanted to get in and clean the grounds ourselves. It would be so easy to just clean this place up a bit. Get a few cleaners and gardeners in and you could just make such a difference in a short space of time with little money. The service was good.Genuine Hotels.com guest review
"Pool out of service"
Pool was out of service cause a storm destroyed a tree which fell in the pool which they had to cut. It took 2 weeks to do the job. So everyone was inconvinienced by going to Four Points by Sheraton at their set hours only for a swim.Genuine Hotels.com guest review
For the name such as Sherato, this hotel makes a mockery of the true valule that comes with the upper class name. Run down rooms, fallen trees on paths, broken curtain and burnt out lights... This hotel should never be four and a half starts.... rather half a star!!!Genuine Hotels.com guest review
This hotel is great for couples it is amazing and worth every penny I spent great view great nature and very friendly staff I will go to that hotel any time of the yearGenuine Expedia guest review
"Good family getaway location"
If you don't mind to walk abit or waiting for the pick up to your room. This is as food as it gets.Genuine Expedia guest review
"nice and calm"
Nice and calm hotel if you are looking for solitude. Far away from the happening pantai cenang beach and restaurents. They have a small private beach but beach view is not that great compared to other beach view, at least i would say water is not so clear and clean. Service is not upto the mark.Genuine Expedia guest review
This hotel position is fine but has seen better days Lack of repair needs restorationGenuine Expedia guest review
I dont think this is what i should get with this amount of money paying. The condition of room is fair and toilet is a bit disappointed. The breakfast is the most disgusting. The kuihteow was strong smelled and spoiled. The toaster cant functioning well and the watermelon fresh juice that served also bitter in taste (I personally thinking the juice […] go bad already) Read moreGenuine Hotels.com guest review
The brochure enhances the the actual, the place requires a very substansial expensive facelift.Genuine Expedia guest review
"Disgusted - not a sheraton"
This hotel / resort is not at the normal Sheraton standard that I am use to. This hotel / resort is very run down, I will be complaining to the Sheraton group about this hotel and expect compensation for the 5 nights I stayed in this nightmare of a place. I spoke to other guests who were also extremely disappointed. Family friends that I travelled with […] actually checked out and moved to the Bejaya which is another resort down the road. Read moreGenuine Expedia guest review
"Good for families, beautiful property"
The hotel is about 20 mins away from the happening part of town. There is nothing much around the property. It is great if you are going with family and want to utilize the hotel facilities, pool etc. the private hotel beach is small and you can go kayaking etc there. The food is ok but if u want traditional Malay cuisine you will have to venture to […] cenang beach you will find all the tourists. Don't bother to go to the city center which is about 35 mins to the other direction. There is nothing to see or do there. Read moreGenuine Expedia guest review
"A very nice hotel, has the potentially to be great"
The hotel has the potential to be great. The lobby area is really nice and has spectacular views, however everywhere just feels a bit tired and unloved. The grounds weren't very well maintained, the outdoor lounge furniture by the bar wasn't very clean. The toilet in our room didn't flush properly and ran all the time, however we didn't report it as […] we were only staying for one night. The room was very nice and the feel of the hotel is very nice and comfortable. We had breakfast included in our stay and the buffet breakfast was plentiful and had lots of choice. Read moreGenuine Expedia guest review
"Don't bother to stay to disappoint your holiday"
I have been staying in this hotel more than once a year in the last 5 years. It was great and worth recommending however this time disappointing me . They renovated most rooms which I think not necessary at all. The paint quality was poor and smelly, most importantly not the same style with the old decoration. No slippers no any more and even no mini […] bar in some rooms. The staff explains that they officially lower the standard to 4 stat and delivers a service under Westin standard on purpose. Don't stay there if Westin offers good price. Huge difference. Read moreGenuine Expedia guest review
"Give this a miss - plenty of better options"
You are a taxi ride away from anything , your rooms require a shuttle to take you to nay hotel facilities such as pool etc , shuttles downright dangerous for kids. Food very expensive - service really poor for this level of hotel. Clearing up around you at breakfast , banging chairs etc . Nobody to welcome you on arrival etc - this hotel is going through […] financial difficulties according to staff and it shows. Read moreGenuine Hotels.com guest review
"Do not do it"
Overall not worth the moneyGenuine Hotels.com guest review
"Miss-led by Sheraton name"
Hotel old and in in dis-repair, but in nice location; Shame for the SPG brand and in need of refurbishment;Genuine Expedia guest review
"Stayed at Sheraton"
I stayed for one night. It was a nice place to just relax and chilling. I requested to change room however it takes like 3hours for the housekeeping to settle it ang I need to call them back to ask the progress. But still my overall stay was great!!!Genuine Hotels.com guest review
First room we were checked into was disgusting - dirt everywhere, hole in the rug, stains in the bath etc...complained at reception - initially offered a clean and then moved rooms - new room an improvement - still a bit shabby in places. A lot of the hotel is in need of renovation and looks a little tatty and c1980s. The food and restaurants are extortionately […] expensive and about 5 times the price of other local outlets - at checkout minibar bill was inaccuarte - billed for chocolate bars not eaten and was shocked at price charged for of one bottle of evian water - it was over £5! (no price list to be found in room). Having said that beautiful views from the poolside area looking out over to the andaman sea and new boardwalk is good feature. Overall though disappointed and felt let down. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )