Raffaello Hotel - Chicago 41.89923, -87.62139

Had to change rooms for second night as the hotel engineer explained that the heat for all the rooms on the side of the building we were staying in had hot pipes running in them and the head could not be adjusted. On second night received a call from the front desk at 2:15 am asking a question about the reservation. Can you believe it!

I loved this hotel. It's right next to the John Hancock Bldg and a short walk to Michigan Avenue. This is a condo-hotel so the room is big and comfortable.

The hotel seems nicer online than in person. The location is great. The horrible part is the slow service, extremely small elevators, and my room did not have any heat in the middle of December. They moved me to a suite and still no heat!!! It is Chicago in December; you should have heat.

Location, location, location. Small boutiquey hotel with updated look & feel. Very small, however. Room was extremely hot and very noisey - had trouble sleeping. Still, was probably worth more than what we paid for it. Recommended.

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great location but bathroom space was poorly lacking.

it was a pleasure, more that i was expecting for the price, very clean room was very comfortable, Small hotel i love it. I travel very often to Chicago and always staying in a different Hotels, this time was Rafaello's for sure, coming back.

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Enjoyed our stay. The staff was very informative and kind. Quiet and quaint. Nice location - walking distance to a lot of neat places.

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Great hotel, near the Water Tower and in the Gold Coast district so close to museums, shops and lake. The bedroom was light and airy and had a comfortable bed. Spacious separate sitting area which worked well for a second person. Staff was friendly and helpful.

Maintenance was poor. A window would not close completely or lock. HVAC on high fan speed only, low and medium did not work. Temp was hard to control. It was "fixed" quickly after my call in a few hours but it appears no one is inspecting the rooms on a routine basis prior to guest arrival. The location is great near Michigan Ave Shopping. The restaurant is excellent but pricey. TV is good flat screen digital but no HD or DVR capability which would be expected in a 4 * hotel. Free WiFi is not included in most rooms.

ended up in a handicapped room. Didn't like the bathroom set up. It didn't indicate this as an option to avoid...would of been nice when I signed up for the room.

The room was spacious and in good shape and included a refrigerator and microwave. Nicely updated bathroom with sufficient number of towels for two adults and two children. Room was clean. Front desk staff were terrific; bell staff a little slow and hard to find at check in but very helpful in loading the car. The location is great. Only two downsides. First was the two small elevators. This made it difficult at check out and on Saturday night because the hotel was crowded with families wanting to get to the Santa parade. Second,there is no turnabout for the car when loading/unloading, but on the weekend, the street traffic was light so not a problem double parking. But, these were a small inconveniences. The location is great -- adjacent to Hancock tower and one block from Michigan St and Water Tower Place. We will definitely stay at the Rafaelo again.

We selected the Raffaello for it's proximity to Michigan Ave, Water Tower, and museums but were pleasantly surprised at how great it was overall. The room was large and the beds luxurious. The modern decor was beautiful and comfortable. We'll make this as destination for downtown weekend excursions!

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My finace and I stayed at the Raffaello for a weekend while celebrating his birthday. The staff was very friendly and happy to show us around. Our room was clean, bright and a nice size. The king size bed was not the most comfortable, but was fine for our stay. There was also a nice workout facility that was open 24 hours. Overall, we had a very nice stay.

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Convienient, well appointed, clean and perfect price!!! I will be staying here again.

I have stayed in the past 20 years 4 times at this hotel, appreciating the location. What a wonderful remodel in the past 6 months. The refrigerator bar area was wonderful and well accessorized. The beds were very comfortable. All the details of the room were very tasteful and well thought out. The taxes and parking fees add one fourth to the costs typical of all hotels in this area. My first choice on my next visit.

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Lovely brick building on a quiet street, no noise at night. Very comfortable room, though some are small on each floor. Only complaint was a slow shower drain, but prompt service remedied that. The accordian player and champagne in the foyer were pleasant.

The room rate was very reasonable for a downtown hotel and only one block from our event. The beds were comfortable and the rooms spacious.

Great location, nice large rooms and a very friendly hotel staff.

Great location. Most of the staff friendly. Avoid staying on the second floor as it has an opening to the lobby which can get noisy. Restaurant is good, a little pricey. Rooms are nice, no great views to speak of and the bathrooms are quite small. Bed is very comfy. Self-park across the street is very reasonable ($23.00). Inquire about the self-park.

I stayed here 18 mos. ago and thought it was great then but it has not been maintained.

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very nice hotel in a very good location. The room is very clean and comfortable.

Great value near the Magnificent Mile -- older hotel refurbished with nice touches. I enjoyed the two-room suite with plenty of space both to work and to relax.

Overall great experience! Suggestions for improvement: Treadmills - 1 did not work and the other was extremely loud. Couch in suite room very uncomfortable.

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We booked this hotel based on reviews and the area. It's suppose to be a 4 star hotel. When we booked the rooms, we were suppose to get a free upgrade to a suite. When we checked in, we only got one out of four rooms upgraded. In addition one of the king rooms booked turned out to be a small double only. Overall the hotel was nice, very small but pretty clean. The decor in the rooms were very nice but small maintenace problems persisted such as chipped tiles in the shower that I scraped my foot on, not very many amenities and a tiny cramped elevator. I liked the hotel though and would stay there again.

CLean, updated with a modern decor in an older Hotel and rooms are good size. Family of 4 stayed in one room comfortably. Great proximity (walking distance) to magnificent mile stores or take a taxi to the navy pier, museums, etc. for $10/ride. 3 blocks from Lake Michigan.

I loved the location to Michigan Avenue and all my favorite places!

This is not a 4-5 star hotel. No room service, room was nice but seemed a bit old. Wouldn't stay there again for the money.

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Got a great deal with hotels.com on this hotel. Great location. Wished they had lounge or restaurant but for the price it's understandable. Was unable to adjust the AC to our liking. Temp didn't change no matter how low we put it so room was a bit warmer than we like.

Boutique style, big room, amazing shower, vanity/pantry area, great location.Only downside is lack of room service except for breakfast. Highly recommend

Surprised about the charge for internet use...I don't pay for internet at hwy motels...Parking arrangement was interesting - had to make a return trip to the car to find attendants don't lock cars, just rely on site security. Otherwise stay was nice. Would stay again.

This is the best value in Chicago!!! It is a gorgeous hotel with a nice balance of old world architecture and modern decor. I have already recommended it to lots of people. You can't beat the location; a block and a half to Michegan Ave and just a few blocks to the lake!

This hotel room was smaller than others I have stayed in, but was very comfortable, clean, and modern.

We needed to make this trip at the last minute and I booked the night before we left. I was sure it wouldn't be as nice as the pictures looked but I was wrong! It was quiet, spacious and convenient and far more plush than we needed, but I couldn't even feel guilty because we got such a great price. I would definitely recommend the Raffaello and will definitely book here in the future.

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We were very pleased with the hotel - great location (1 block off of Michigan Ave. Wonderful restaurant with bar attached to the hotel. Spacious room.

Do yourself a favor and take a walk up to the rooftop terrace. Great view. Also, the location of the hotel was perfect if you want to walk around Chicago.

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The staff was wonderful and very friendly. The hotel was awesome and exceeded my expectations. We stayed with an 18 month old and 8 year old and the room was super. Clean, modern, roomy enough for a pack and play. The location was great to Michigan Avenue and we walked everywhere. The only thing that seemed excessive was the parking charge for overnight. Make sure you factor that in your budget. I would stay here again and recommend it, I already have.

I was greatly impressed with the quality, room size and location of the hotel. I will definitely stay here again.