All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here201 E Delaware Pl, Chicago, IL, 60611, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 1,221 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    4.7
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4.0 / 5Excellent
"reserved room type all taken"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Arrived late to find all my reserved room type was already taken so the hotel upgraded me to a suite. I've stayed in so many of the 4 star downtown Chicago hotels for work, and only about 10% of them will upgrade if your room is taken.
Genuine Hotels.com guest review
1 night business trip May 11, 2015
A Traveler
US
1.0 / 5Poor
"Just not worth the $"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Called prior to check in, received extremely poor service over the phone from a very rude young lady. Upon arrival the door man did nothing to try and help me and my boyfriend out as we entered the hotel an older women who looked like someone of power who worked there said nothing to us and didn't even look at us. Why have a door man if he isn't even going to open the door ??
Genuine Hotels.com guest review
1 night business trip May 8, 2015
Anthony
US
1.0 / 5Poor
"Stay away, plenty of better places to stay."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Not a good place to stay, rooms are loud, service is poor. The team running this place needs to understand what the words guest, service and manners mean.
Genuine Hotels.com guest review
4 night business trip Apr 8, 2015
Richard
US
5.0 / 5Outstanding
"Recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great price, service and location.
Genuine Hotels.com guest review
2 night trip with friends May 8, 2015
A Traveler
US
4.0 / 5Excellent
"Nice weekend - 2nd time staying"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
2nd time staying. Nice, quiet, very conveniently located, friendly staff. Text messaged me that my room was ready for check-in early since I arrived earlier than my check-in.
Genuine Hotels.com guest review
1 night business trip May 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Location, location, location!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great proximity to Water Tower, Ghiradelli, etc, and my kids and I loved the donut shop in the foyer. BEST DONUTS EVER!!!!
Genuine Hotels.com guest review
2 night family trip Apr 8, 2015
Katharine
US
5.0 / 5Outstanding
"Nice place, 4 nights stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good place to stay, great service, clean room, very well located. Will visit again.
Genuine Hotels.com guest review
4 night business trip Apr 28, 2015
Luis F
US
2.0 / 5Fair
"Stay somewhere else!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The room was expensive and pretentious. There were rusty fixtures hanging from the ceiling, water damage at the ceiling, and a very poor paint job. The full length mirror was in a place that couldn't be accessible unless you stood on/ at the head of the bed. The bathroom looked nice, but the glass shower barrier was less than adequate and a lot of water would spill onto the floor while showering. Nice looking design, but not efficient. Extremely disappointed in this hotel.
Genuine Hotels.com guest review
2 night romance trip Apr 25, 2015
Tenni
US
5.0 / 5Outstanding
"Good experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service
Genuine Hotels.com guest review
2 night family trip Apr 28, 2015
Jose
US
4.0 / 5Excellent
"A gem near Michigan Ave."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice clean and well decorated room, block from Ritz (where I had meetings), for half the price. Surprisingly well-done. Very pleasant staff, but need to streamline front desk process. Only room for 2 staff members for check-in, slight line, no automated checkout process so again a slight line.
Genuine Hotels.com guest review
2 night business trip Apr 22, 2015
Dean
US
5.0 / 5Outstanding
"NIce stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful stay! We stayed in the grand suite for a few nights and it was amazing. A room that size is impossible to find in Chicago. With a baby in tow, all that space was very nice to have. The room service was responsive to our every need. My only complaint about the hotel would be the quality of the beds. The headboard of our bed was damaged and the mattress could be more comfortable.
Genuine Hotels.com guest review
3 night business trip Apr 19, 2015
Siddartha
US
5.0 / 5Outstanding
"Chicago getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a very nice stay at Raffaello. Staff was courteous and professional. Our room was clean, comfortable, and well equipped.
Genuine Hotels.com guest review
4 night trip with friends Apr 20, 2015
Tina
US
1.0 / 5Poor
"Never to return!"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Bathroom remodeled, but still bad - teeny sink with no surrounding counter, unoperable shower. Rough concrete walls jutting out that tore my sweater. Inresponsive front desk - no wake up call even tho requisted
Genuine Hotels.com guest review
1 night trip with friends Apr 21, 2015
rae
US
5.0 / 5Outstanding
"Great location/great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved it. Great location close to Michigan avenue. Hotel was clean and staff very polite. The room was spacious but the bathroom very small. Great coffee place in lobby.
Genuine Hotels.com guest review
2 night romance trip Apr 15, 2015
Rosemary
US
4.0 / 5Excellent
"hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
There are only two elevators for the entire hotel. To make matters worse each elevator only holds four people. We were there on a weekend and it was a joke trying to use the elevators...the wait was very 10 minutes or more almost every time. Also the lobby is very small and there are only a few seats in it. we were waiting for friends to come down from there room (slow elevators) and there was no place to sit.
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
Edward P
US
4.0 / 5Excellent
"Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room is not the DoubleTree for size and HVAC comfort. It is a matter of the building, not what anyone can do short-term.
Genuine Hotels.com guest review
1 night trip Apr 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this hotel! Very eclectic and unique. Super close to Water Tower and John Hancock. Bellmen were super friendly and very helpful.
Genuine Hotels.com guest review
1 night family trip Apr 8, 2015
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Everything was great except rooms were a little warm. Turned on the air which I dont think was working, so we opened the windows. Wouldn't be comfortable in the summer though. Overall great hotel, lots of character and service was great.
Genuine Hotels.com guest review
3 night family trip Apr 7, 2015
A Traveler
US
5.0 / 5Outstanding
"College visits"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was in great location conveniently located near shops and sites. Room was very accommodating for family of four.
Genuine Hotels.com guest review
2 night family trip Apr 7, 2015
A Traveler
US
4.0 / 5Excellent
"Spring break trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location! Very friendly staff! My only complaint is the size of the bathrooms. There was very little counter space which made it inconvenient getting ready. There was only room for one person at a time using the bathroom. Other than that....we were very happy with our stay.
Genuine Hotels.com guest review
3 night family trip Apr 4, 2015
Renee
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Anniversary get away
Genuine Hotels.com guest review
1 night romance trip Apr 1, 2015
Dennis
US
3.0 / 5Good
"Trouble with a changed reservation"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had changed a booking from 2 nights to one night with Hotels.com and they took care of it. However, upon arrival, the hotel had charged me for the first night and cancelled the reservation as a no show. I had to get on the phone with Hotels.com - the Raffaello would not budge. Hotels.com talked to the manager, we got our room (after a half an hour of anxiety) and they upgraded us to a suite for our troubles. Nice room, bad experience. Perhaps I should have called the hotel directly to make sure they got the change.
Genuine Hotels.com guest review
2 night family trip Mar 27, 2015
Jim
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Bathroom door was jammed and would not lock. Staff was very courteous but not friendly.
Genuine Hotels.com guest review
3 night family trip Mar 16, 2015
Deepak
US
5.0 / 5Outstanding
"Lovely first visit to Chicago."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Very nice hotel and service. Would stay again.
Genuine Hotels.com guest review
4 night family trip Mar 14, 2015
pamela
US
1.0 / 5Poor
"Dont stay here"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
The staff was rude , also did not disclose the truth abt my fees over charged me and would not correct billing
Genuine Hotels.com guest review
3 night family trip Feb 26, 2015
chauntiel
US
4.0 / 5Excellent
"Overall good hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The Raffaello was great in regards to space per room, hotel staff, and cleanliness. I was slightly disappointed by the condition of the hotel after seeing pictures online. The pictures posted online are a bit deceiving...The rooms are outdated and need some renovating. That didn't bother us too much though so we were overall pleased with our stay.
Genuine Hotels.com guest review
3 night trip with friends Mar 12, 2015
Katy
US
5.0 / 5Outstanding
"Just ok this stay"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
I've stayed with this hotel numerous times but, sad to say this particular stay was underwhelming. A new person at the desk was not particularly cheery, bathroom was quite dirty and the room has horrible lighting.
Genuine Hotels.com guest review
1 night business trip Mar 11, 2015
A Traveler
US
4.0 / 5Excellent
"Charming."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Had two great nights. Very elegant and classy. Service was great. The rooftop bar makes a nightcap easy. A little pricy on the valet but about average in Chicago. I will definitely stay there again next time in The Windy City.
Genuine Hotels.com guest review
1 night family trip Mar 10, 2015
eric
US
5.0 / 5Outstanding
"love love love"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I love love love the Raffaello. Whenever I can afford it, which is usually the off season months, I book rooms there. Very good coffee in the donut shop downstairs. Location cannot be beat if you are staying downtown. It's a boutique hotel/vintage property that's odd in that each room is owned by someone who, because they don't stay there all the time agrees to let their room be rented out. AMAZING view of the Hancock Tower next door. Very comfy beds. Rooms typically do not have bathtubs. because the rooms are owned by individuals you'll notice that there are certain quirks as if you're staying in someone's home, like no one has bothered to fix the drain stop. This is actually not a complaint. For some reason I found this endearing. Anyway, it's authentically Chicago, and a better pick than any other hotel in the area. The restaurant downstairs is very, very expensive, by the way. But the menu looks amazing...
Genuine Hotels.com guest review
2 night romance trip Mar 2, 2015
Stacy
US
5.0 / 5Outstanding
"Extremely pleased."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect.
Genuine Hotels.com guest review
2 night romance trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"In Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
all good
Genuine Hotels.com guest review
1 night business trip Feb 25, 2015
A Traveler
US
4.0 / 5Excellent
"I will come BACK. !!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed the location , room size and can't want too use the rooftop to relax in the summer. My son will be at Columbia College so I will be spending a lot of time in Chicago Only thing missing is a pool !
Genuine Hotels.com guest review
3 night romance trip Feb 20, 2015
Ruby
US
5.0 / 5Outstanding
"Elegant boutique hotel in the gold coast"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our experience at the Raffaello was great! Super friendly staff at the front desk, the text updates I received from them made communicating quick and convenient.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Best Downtown Chicago Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable hotel. One elevator not working. Among the best locations in Chicago. Near best shops, great restaurants, easy access and decent parking.
Genuine Hotels.com guest review
2 night romance trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel had a lot of character, small and quaint. The room had been updated but was showing some wear. Only one elevator was working so service was very slow. Loved the donut shop in the lobby!
Genuine Expedia guest review
Other trip Feb 17, 2015
susan
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice cozy hotel. Perfect location. The room was a little worn out but doesnt bother overall staying. Good experience.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to everwhere, excellent customer service. Resraurant delicious. We love it.
Genuine Expedia guest review
Other trip Feb 2, 2015
excellent hotel
US
5.0 / 5Outstanding
"Good Choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with excellent location.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Janet
US
5.0 / 5Outstanding
"Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice for a weekend get away!
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Sheri
US
4.0 / 5Excellent
"Brief Stay off Michigan Ave"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great experience at Raffaello. Started off with our room being upgraded to a suite, then we had a minor hiccup with one the windows in the room being stuck. Staff took care of the window within minutes and we were even moved to a different room. The staff really took care of us and I will definitely be visiting the hotel again.
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Weekend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed our stay. With two teenage boys, too!
Genuine Hotels.com guest review
2 night trip with friends Dec 27, 2014
Jennifer
US
4.0 / 5Excellent
"Nice hotel for price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was located in gold coast so I had assumed a little higher quality. Shower was outdated, and overall you could tell it was a much older building.
Genuine Expedia guest review
Other trip Jan 11, 2015
tom
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Always stay here. But would love to see some updates to the rooms. Also, the elevators are frustrating. And the staff (housekeeping, room service, etc) should stick to the service elevator instead of "cheating" and crowding the guest elevators!
Genuine Expedia guest review
Other trip Jan 8, 2015
A Traveler
US
4.0 / 5Excellent
"Wish the bathroom were different, but nice amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Weekend getaway. Picked hotel due to location (near friends), free Wi-Fi and price. Improvements: Bed was too firm for me, but okay for my wife. The toilet flusher 'button' was very hard to push in to activate which we found to be irritating. Wish hotel could have chosen a toilet with a more standard switch. Also wish they had put towel bars in more convenient places. Hand towels & washcloths on the rack inside the shower stall got wet. And bath towels on the single bar located on the opposite wall by the toilet were difficult to access. Good notes: housekeeping and room service were superb. And the mini refrigerator (think dorm room) had an integrated freezer.
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Good location for shoppers and beach lovers."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Have been staying yearly at Christmas and are always happy. it is a quaint small hotel with an European flavor to it.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Girls Weekend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Went to Chicago for a girls weekend. Had 4 adults staying in one room. The room was very nice and clean. Wish the beds would have been larger, though (only fulls). Only two elevators in the building that were extremely small. Went to the bar upstairs our first evening and felt very out of place. Was very loud and cramped; no seats open at 9PM.
Genuine Expedia guest review
Other trip Dec 27, 2014
Kelsey
US
2.0 / 5Fair
"Boutique is the clever marketing term for Tired!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
1: Staff - Don't expect great things from these folks, their concierges are young and inexperienced, they are not problem solvers, and they would have a hard time getting you a table at McDonald's. They are also rude. I asked if we could get a notification once my room was ready..."Check in is at 3:00"... Well Done! 2: Room's & Suites - They are tired and old. they are clean but they need a Face lift. Overall the blame is on me.... I should have not tried and saved $100.00 a night and just stayed at the Sofitel or Swiss Hotel...cause they get it. I even called the Sofitel Concierges to book a dinner and a baby sitter.
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was a great stay. Only complaint was the small elevator.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Christina
US
5.0 / 5Outstanding
"Great location and atmosphere!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Wonderful time in Chicago!! Perfect place and price!
Genuine Expedia guest review
Other trip Dec 17, 2014
thomas
US
4.0 / 5Excellent
"Great hotel in the heart of Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great stay. Beautiful building with old architecture and within minutes walk from the center of the city. Easy access to busses and metro, great staff, and comfy beds! View from the window wasn't the best, but the price made up for it. Thanks!
Genuine Expedia guest review
Other trip Dec 13, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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