I have been eying this hotel for the last few years but have always stayed at the Drake or Millennium but this time took a leap of faith since the price was right and I really wanted to stay close to Hancock. Everything about this hotel is great except it can be more customer friendly and let them check in may be an hour before the 4 pm check in time. […] However they did keep our luggage while we had a late lunch at Signature lounge. This hotel or atleast our room had the best bathroom I have seen in any hotel in Chicago and that includes Palmerhouse, Drake, Hyatt and Millennium. The beds were comfy and the room interior was cozy. I wish they had better ac system since our room was still bit warm in the night. The valet parking is 60 bucks while the self-parking is 30 - WOAH! I will stay here again. Read moreGenuine Hotels.com guest review
"3 day stay"
Nice location, room was nice,Genuine Hotels.com guest review
A great location and access to everything that we wanted to do in Chicago. The smallness of the elevators was a concern initially butn they proved not to be a problem. Our second stay here and would repeat it againGenuine Hotels.com guest review
Mold in our room. Had to change rooms. No one from management contacted us about this. No discounted rate for the moldy room or inconvenience. Got a response from the manager about 5 days after we checked out. Very dissatisfied. Would not recommend.Genuine Hotels.com guest review
The room was a good size. Beds were small (doubles) and both dipped in the middle making them slightly uncomfortable. The bathroom had no fan and needed at least one other towel rack. The fridge was stocked too full with their expensive items - making it nearly unuseable for our personal food/drink stocks. The service was thorough and considerate. The […] staff was friendly and responsive. I would prefer a non-business option without a desk and with a small couch/loveseat. But overall the location was fantastic - two blocks from the L-train, Magnificant Mile and a few blocks from Navy Pier. Read moreGenuine Hotels.com guest review
"Quiet and centric"
Quaint, chic hotel in Chicago. Close to Michigan Ave, shopping centers, the lake.Genuine Hotels.com guest review
We loved Raffaello. Room 1701 was very pleasant (loved the shower head). The location was super great. All hotel staff were very attentive and helpful. Furthermore, sightseeing was out of this world!!!! Guide tours knew there stuff very well. We also enjoyed 'Taste of Chicago'.Genuine Hotels.com guest review
"Just the right location."
The Raffaello is a charming boutique hotel, just two beautiful blocks off Michigan Ave, a short walk to Oak Street Beach, convenient, but quiet. That being said, the elevators are small and slow, with lots of non-resident visitors trying to reach the wonderful roof top bar.Genuine Hotels.com guest review
"Hotel was ok.... Not bad."
- bathroom is too small, - sofa bad is not comfortable, - bathroom and bedroom doors just close with a hard push on force, - there is no suitcase support, - bedroom is not dark enough due to the glass on the bathroom door.Genuine Hotels.com guest review
Response by Raffaello Hotel We are sorry to hear that the conditions of the room and bathroom did not meet your expectations. We do hope you will return again soon to find better accommodations and a more quality experience.
The staff was amazing! We have stayed at a few different hotels downtown and this was by far the best one.Genuine Hotels.com guest review
Response by Raffaello Hotel We are thrilled that you enjoyed your stay here at the Raffaello and do hope you will return again soon!
First, the good: Staff is SUPER-FRIENDLY and helpful, spacious rooms, adequate workout room, convenience to Magnificent Mile, in-room microwave and fridge. THE NOT-SO-GOOD: For the price you'd think they'd include free, basic Wifi. The shower stalls are silly as half the door is missing (for style's sake) so you end up getting the floor wet. Why have […] an ice bucket in the room when there's no place to get ice? Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We are happy to hear you found our staff to be pleasant. On the other hand, we are sorry the bathroom conditions did not meet your expectations. We also apologize that the locations of our ice machines was not pointed out to you. They are on every other floor. Regardless, we hope you will return again so that we may deliver a more quality experience.
Small room. Carpet is stained, looks filthy. Small bathroom, no counter top. Would not recommend.Genuine Hotels.com guest review
Response by Raffaello Hotel We are so sorry to hear you did not have a pleasant time at the Raffaello. Our housekeeping is checking into the cleanliness issue mentioned in your comments. We hope you will return again soon to find better conditions and a more quality experience.
We had a wonderful time! Drumbar up on the roof was so nice! We will definitely stay again soon!Genuine Hotels.com guest review
Response by Raffaello Hotel We are so happy to hear that you enjoyed your stay with us! Please do return again soon!
I've stayed at the Raffaello before, and always had a great experience. This trip got off to a bit of a rough start...very loud ac in the room, and I had been placed next to an elevator. However, kudos to management. They were extremely helpful, and immediately moved me to a better location. The rooms are equipped with a mini-fridge, which is very conveinent. […] I did order bfast for room service one morning and the omelette showed up within 10 min...perfect! Great location walking distance to the lake. If you have chemical sensitivities, be sure to recommend housekeeping doesn't spray your room with fragrance before you arrive...my eyes immediately turned red when I got to my room. All in all, you've got to appreciate a hotel where management makes effort and doesn't act put out ensuring your stay is a good experience. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for your feedback! We are happy to hear our management was prompt in accommodating you. We do hope you enjoyed your stay and hope that you will return again soon!
"pretty good accomodations"
lovely hotel - we've stayed here before, but next door neighbors' room service tray sat in the hallway for 12 hours and roof deck was very shabby - not clean.Genuine Hotels.com guest review
Response by Raffaello Hotel We are happy to hear you enjoyed your stay. However, we are sorry for the room service experience and will be speaking with our house keeping about the matter. Please return again soon!
Loved this place. You will tooGenuine Hotels.com guest review
"close to all activities"
This is the second time we had stayed here. Hotel is nice. Needs some upkeep with paint and cleanliness. Rooms are spacious and beds comfortable. Small bathroom.Genuine Hotels.com guest review
hotel is in a great location and have stayed here before, but it needs some tlc. The carpets were fraying and the grout in shower needs to be redone. Shower floor still slightly wet when we checked in. Beds are comfortable and no problem with noise. Elevators small and only one was working when we were there. So we walked up the stairwell a few times. […] Lobby has a great donut shop! Read moreGenuine Hotels.com guest review
"Front desk service is horrible"
I would have loved this hotel, had I been greeted and better serviced from the front desk staff - particularly Jose. I arrived early and asked (even offered to pay the fee) for an early check in. Jose was short and rude and I was not able to check in for 5 hours later. Even though I was waiting in the hotel lobby the entire time. Surely one room had […] been cleaned in that amount of time? He was rude whenever I inquired as to the status and not until I left to find another hotel, did I immediately get a text that my room was clean. The hotel has a great location and great rooftop bar. I will definitely return for that. But I would not return to stay due to the unfriendly and rude staff I encountered. Read moreGenuine Hotels.com guest review
"wasn't really there long enough to count"
We just stayed one night and dropped off our luggage and then leave until late. We had a very early flight so didn't really spend any time at the hotel. The location is very nice as is the area. The pillows were really comfy. The sink in the bathroom while nice looking was a bit odd. There was no place really to even put a bar of soap and no counter. […] There were glass shelves but the set up just didn't seem very practical. I would stay here again. Read moreGenuine Hotels.com guest review
"Somewhat more than adequate"
I would have preferred a bathtub to a shower. I received a bogus phone call asking me for my credit card, and reported this to management.Genuine Hotels.com guest review
"Great location, up to date"
Great hotel and location. Up to date room. The walls in the room were a bit creepy. Plaster and a drab colorGenuine Hotels.com guest review
"GREAT staff, great location, yucky bathroom"
The staff was wonderful, friendly, and very professional. The lobby and corridors were nicely appointed. My room was totally fine, the bed was comfortable and clean, and the mini bar was a nice amenity. While I absolutely love the charm of older/boutique hotels, my bathroom however, was in desperate need of renovation. The drywall was cracked and had […] water damage (I'm in the design/construction industry), the tile floor was extremely uneven, cracked, and poorly patched, the mirror was missing from over the sink, and the shower drained into the middle of the room, creating a huge puddle where I needed to stand to use the mirror (which was over the toilet...kinda weird). A renovation to the bathroom would make a huge difference to room 411, but again, the staff was WONDERFUL and the location was awesome. Thanks! Read moreGenuine Hotels.com guest review
I was very unimpressed by this hotels customer service...not to mention we couldn't check in until 4pm which completely set our plans for the day off! This was a summer fun vacation for our family with limited time there...Genuine Hotels.com guest review
The hotel was lovely and in a great location. However, our room was on the second floor and the noise from the very hip bar patrons leaving at 4 in the am was very loud. Our room overlooked an alley...I guess we should expect that when we get a discounted room....but the noise kept my husband awake.Genuine Hotels.com guest review
Staff was quite helpful and the location in Chicago was great. The room was very clean. We would definitely stay there again.Genuine Hotels.com guest review
Awesome service. We're able to upgrade upon arrival. Loved the bar!Genuine Hotels.com guest review
"Great sleep, frustration getting ready"
The hotel has a great location and a comfortable bed and the staff was friendly. I found getting ready in the morning frustrating. The full-length mirror was in a place that made it impossible to actually use, the shower was odd, and the bathroom had no outlets, so it was really difficult to do my hair in the morning.Genuine Hotels.com guest review
Response by Raffaello Hotel We appreciate your feedback on your experience at the Raffaello hotel. We are glad to hear that you're enjoyed your stay apart from the small inconveniences. We do hope that you will return to find your stay more enjoyable than the last.
"Excellent walk ability for shopping and eating."
Close to the Lake, Pier, shopping and restaurants. Parking can be tricky for SUV owners: height of garages plus overall cost. No pool for the water lovers.Genuine Expedia guest review
"Decent hotel, lacking top end guest services"
Overall the stay was average. The service upon arrival by the valet was poor and unwelcoming. As we arrived the service of the valet was low-passion and short. We were not offered baggage assistance, no one opened the door for us with hands full of baggage. The front desk was average. The welcome was warm but not memorable, the front was sometimes not […] even staffed with an individual. The elevators here are very small and challenging. The overall hotel was in decent upkeep and the rooms were large in size and clean. The bathrooms were pretty nice and the Wi-Fi was complimentary. Overall an average stay with non-memorable service. Probably will not stay here again as I will check out their competitors. Great central location. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We are saddened to hear that your visit with us did not meet your expectations. We aim to ensure that each guest receives an outstanding service level, and we will be checking into this matter. We do hope that you will return so that we may change your perceptions of our hotel.
Staff was very helpful and accommodating!Genuine Hotels.com guest review
"Very pleasant place to stay"
We had a wonderful stay at the Raffaella. The room was nicely appointed. We payed for a standard King room but were offered a step up which was terrific. The staff went out of it's way to accommodate us. The housekeeping was superb. The hotel is a smaller and older hotel but well kept and intimate. The hotel offers great value.Genuine Expedia guest review
The hotel was fine, but it is way overpriced compared to other hotels in the same area.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your positive rating! We encourage you to look for Raffaello's future special promotions as it would be our pleasure to welcome you back to the hotel.
"about the room"
The room is small and noisy. The noise comes from both next door and outside. Parking is inconvenient.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for giving the time to share your comments. We want all of our guests to be comfortable, and I apologize for disturbances in your guestroom and any challenges you experienced with self parking. We look forward to improving your perception on a future visit.
"Nice boutique hotel in great location"
Hotel was nice, a bit older but "boutiquee" so it was fine. Rooms very large but housekeeper left used utensils in drawers, carpet was worned and had spots. I arrived early and even though they had rooms available they made me wait until around 3pm to check in. No pool and no free breakfast unless through room service and valet parking at $60 is outrageous. […] Coffee shop in lobby only open from 7am - 2pm and nothing else available other than restaurant for dinner. Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for your positive rating! It is disappointing to learn of your dissatisfaction with housekeeping and I assure you your comments will be used for staff training. We will continue to improve and when we welcome you back, it will be for a different future experience.
This was one of a few hotels in downtown area with a price range I was looking for. I was surprise how nice the room was for the price I paid. It was clean, comfortable, and the room smelled very nice when we walked in. The location is perfect. A little problem with runny water in toilet tank but it was an easy fix. An elevator is very small, but that […] didn't matter to us. Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for this excellent rating of the Raffaello and for posting your review! It is wonderful that you enjoyed our outstanding value, prime location in Chicago's Gold Coast and comfortable guestrooms, though I do apologize for any inconvenience you may have encountered while here. You are welcome back anytime!
"Good location. Otherwise not special"
I was here for a Mother's Day weekend with my mom and sister. The hotel seemed much more charming online. The location was great, right off Michigan Ave in the Gold Coast. Otherwise, there was nothing particularly wonderful about the hotel. It is in need of some updates. The elevators were very inconvenient -- small, slow, and not always running correctly. […] This place is ok for a business or quick overnight-- I would say not for a special event. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Your feedback is valuable to us and we are sorry to hear of your impressions. Thank you for the time you gave to post your rating and, hopefully, we will improve your perception on a future visit.
"Nice hotel close to Michigan Ave"
Very nice hotel and very friendly staff. Treated us with respect and helped us with anything we needed including finding us a cab and making sure that everything was taken care of.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for your excellent rating of the Raffaello! I am pleased you enjoyed your visit and the entire team appreciates your compliments. We look forward to welcoming you back in the near future.
"Hotel close to daughter's condo"
It was ok. No bathtub, which is important to me. Air conditioning didn't work.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for providing us with your impression. We were glad to have you stay with us as you visited your family. I apologize for any guestroom issues but want you to know you are a valued guest of the Raffaello. We would love to welcome you again.
It was wonderful. Staff very friendly and accommodating.Genuine Expedia guest review
"liked the hotel and staff"
Room and service was A+ I would come back. Hope they wash the hotel sidewalks, as there was a strong smell of urine at the hotel front doors.Genuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your positive review! I am glad you appreciated our friendly staff and beautiful guestrooms and your comment was relayed to the appropriate department for attention. We anticipate your next visit to the Raffaello, hopefully very soon!
"GREAT LOCATION !"
This is my 2nd time staying at this Hotel for business, and Leisure. Location is great :D and the Reception Staff was nice and accommodating. Beds are so comfortable. Room amenities are appreciated. See yah next time !Genuine Hotels.com guest review
Response by Raffaello Hotel Thank you for this 5-STAR rating of the Raffaello! To again welcome you back will be our pleasure. See you soon.
"Very nice hotel, with friendly staff."
It was a lovely visit and a great place to stay. I liked that the staff texted me upon arrival. It was great!Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your excellent rating! Your gracious words about the property and our staff hospitality will be shared with the entire team. Everyone is looking forward to your return.
We loved the Raffaelo! We had never been to chicago before and really enjoyed our stay! We got in almost at midnight and the front desk gave us menus for delivery until 3 am. The whole staff was very friendly and helpful. Location is fantastic- literally two blocks from the magnificent mile! Would stay there again in a heart beat!Genuine Hotels.com guest review
Was upgraded to a suite at no extra charge. Great, personal service. Very high class establishment. No free, on site parking... DO NOT order room service breakfast. Waste of money!!!Genuine Hotels.com guest review
We had a lovely stay at the Rafaello! The staff was so attentive and friendly, the rooms were clean and I loved the donut shop in the lobby. Well done!Genuine Hotels.com guest review
"My Birthday in the Windy City!!!!"
Fri 18th-Monday 22nd.This hotel experience was great, it provided all the amenities needed and the location was perfect!. The Drum Bar was dimly lit, the music was great and the so were the drinks! I even had the pleasure of meeting the bartender's mom as well!! The staff was EXTREMELY pleasant. I had the pleasure of attending the Mike Epps show Sat […] night where I was assisted in purchasing the tickets by a sweetheart (who is expecting a baby, congrats again!!! ) at the front office. She also suggested I have breakfast across the street at the Hilton ( boy, did I need it!hungover.com) . The (older) gentleman at the Front Door was GREAT!!! He allowed me to use his jacket when I went to breakfast so I wouldnt have to go back to my room. Sunday night when I returned to the hotel ( after clubbing around 2am) , I was greeted by two of the warmest and funniest staff ever!!!! I was starved so they found a menu and allowed me to hang out in the lobby until it was delivered, SO I WOULDNT FALL ASLEEP!!!! All in all, I would DEF Go BACK!!!! Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for this excellent review of the Raffaello! Wonderful! Come back... we are all waiting for you.
"Excellent hotel to stay at near Michigan ave"
Great location near Michigan Avenue and John Hancock. Wonderful Boutique hotel! Excellent price, comfortable very large rooms. Great customer service. They text you to make sure you are enjoying your stay. Definitely recommend.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your 5-STAR review of the Raffaello! We appreciate your compliments and are ready to welcome you back anytime.
"Close to everything"
I went with my 2 kids. Everything was right around the area. Was close to the pier. My kids really enjoyed themselves. Everyone was super friendlyGenuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your positive rating! I am glad you appreciated our welcoming and hospitable staff and found our Gold Coast location convenient for you and the kids. We are here to serve you and look forward to many more family visits to come.
"Great location near Water Tower/Magnificent Mile"
We lucked out and received a complimentary upgrade for our one night stay. The staff was very accommodating and friendly...requested 3 more pillows & they arrived within 10 minutes of request. Additionally, they sent text messages checking on our satisfaction upon arrival. Donuts in the lobby from Glazed & Infused were a morning treat. Only reason I […] couldn't rate the hotel a 5 was because we did hear some crazy sounds all night like someone was power washing. Maybe we happened to be near a laundry room. Location was fantastic. 1 block from Magnificent Mile. So nice! Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your review and rating! We are delighted you found our hotel convenient and comfortable and that you enjoyed our amenities, including our lobby donut shop, Glazed and Infused. Please accept my apologies for any disturbance, but know that your gracious comments on our service are appreciated and it will be our pleasure to serve you again in the future.
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