Hotel room is very small & bathroom is even smaller.Genuine Hotels.com guest review
"Great location - easy walk Michigan Ave and beach"
Room was spacious and very clean. Comfy beds. Shower had good water pressure (a definite plus in my book). Overall bathroom was very small and literally no counter space for toiletries! That would be my only complaint. Front desk people were nice. Parking not too inconvenient. I have to give high praise to the doormen! They were very helpful on our […] arrival, kept our bags while we self-parked. Very friendly every time we came in or left. Helped load our bags in the car when we left. They were great! Read moreGenuine Hotels.com guest review
"Great boutique hotel"
This is a gorgeous boutique hotel located right off the Michigan Mile. Great location, fabulous service. The first room we got was not what we expected, but the staff quickly changed our room to a beautiful suite with lots of character and charm. We would definitely stay here again.Genuine Hotels.com guest review
Everything about this hotel was great. Clean, comfortable, excellent location. Easy walk to Oak St. Beach and Magnificent Mile. Beautiful rooftop bar. Nicely appointed rooms. Only issues were with concierge, who had to go ask someone else about our questions, and difficulty connecting to the internet.Genuine Hotels.com guest review
"Tiny Rooms Lousy View"
Book a room for a quick stay-cation. Room was clean, well equipped but very small. Room had microwave,fridge, and Keurig Coffee machine. Television was nice as well. If you need a firm mattress, this is not a hotel for you. Desk staff was friendly yet unaccommodating. Requested a room with a view. Was told "all our rooms have city views". I got a city […] wall view with a Side of parking garage. Elevators extremely slow. Not a bad place per se, but there are better options in Chicago. Read moreGenuine Hotels.com guest review
Going back to the Drake. Bathroom was simply gross.Genuine Hotels.com guest review
So convenient to the Magnificent Mile! Great location close to the water and shopping. Service was great but getting through to the desk on the phone is a nightmare!Genuine Hotels.com guest review
I have been eying this hotel for the last few years but have always stayed at the Drake or Millennium but this time took a leap of faith since the price was right and I really wanted to stay close to Hancock. Everything about this hotel is great except it can be more customer friendly and let them check in may be an hour before the 4 pm check in time. […] However they did keep our luggage while we had a late lunch at Signature lounge. This hotel or atleast our room had the best bathroom I have seen in any hotel in Chicago and that includes Palmerhouse, Drake, Hyatt and Millennium. The beds were comfy and the room interior was cozy. I wish they had better ac system since our room was still bit warm in the night. The valet parking is 60 bucks while the self-parking is 30 - WOAH! I will stay here again. Read moreGenuine Hotels.com guest review
"3 day stay"
Nice location, room was nice,Genuine Hotels.com guest review
A great location and access to everything that we wanted to do in Chicago. The smallness of the elevators was a concern initially butn they proved not to be a problem. Our second stay here and would repeat it againGenuine Hotels.com guest review
Mold in our room. Had to change rooms. No one from management contacted us about this. No discounted rate for the moldy room or inconvenience. Got a response from the manager about 5 days after we checked out. Very dissatisfied. Would not recommend.Genuine Hotels.com guest review
The room was a good size. Beds were small (doubles) and both dipped in the middle making them slightly uncomfortable. The bathroom had no fan and needed at least one other towel rack. The fridge was stocked too full with their expensive items - making it nearly unuseable for our personal food/drink stocks. The service was thorough and considerate. The […] staff was friendly and responsive. I would prefer a non-business option without a desk and with a small couch/loveseat. But overall the location was fantastic - two blocks from the L-train, Magnificant Mile and a few blocks from Navy Pier. Read moreGenuine Hotels.com guest review
"Quiet and centric"
Quaint, chic hotel in Chicago. Close to Michigan Ave, shopping centers, the lake.Genuine Hotels.com guest review
We loved Raffaello. Room 1701 was very pleasant (loved the shower head). The location was super great. All hotel staff were very attentive and helpful. Furthermore, sightseeing was out of this world!!!! Guide tours knew there stuff very well. We also enjoyed 'Taste of Chicago'.Genuine Hotels.com guest review
"Just the right location."
The Raffaello is a charming boutique hotel, just two beautiful blocks off Michigan Ave, a short walk to Oak Street Beach, convenient, but quiet. That being said, the elevators are small and slow, with lots of non-resident visitors trying to reach the wonderful roof top bar.Genuine Hotels.com guest review
"Hotel was ok.... Not bad."
- bathroom is too small, - sofa bad is not comfortable, - bathroom and bedroom doors just close with a hard push on force, - there is no suitcase support, - bedroom is not dark enough due to the glass on the bathroom door.Genuine Hotels.com guest review
Response by Raffaello Hotel We are sorry to hear that the conditions of the room and bathroom did not meet your expectations. We do hope you will return again soon to find better accommodations and a more quality experience.
The staff was amazing! We have stayed at a few different hotels downtown and this was by far the best one.Genuine Hotels.com guest review
Response by Raffaello Hotel We are thrilled that you enjoyed your stay here at the Raffaello and do hope you will return again soon!
First, the good: Staff is SUPER-FRIENDLY and helpful, spacious rooms, adequate workout room, convenience to Magnificent Mile, in-room microwave and fridge. THE NOT-SO-GOOD: For the price you'd think they'd include free, basic Wifi. The shower stalls are silly as half the door is missing (for style's sake) so you end up getting the floor wet. Why have […] an ice bucket in the room when there's no place to get ice? Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We are happy to hear you found our staff to be pleasant. On the other hand, we are sorry the bathroom conditions did not meet your expectations. We also apologize that the locations of our ice machines was not pointed out to you. They are on every other floor. Regardless, we hope you will return again so that we may deliver a more quality experience.
Small room. Carpet is stained, looks filthy. Small bathroom, no counter top. Would not recommend.Genuine Hotels.com guest review
Response by Raffaello Hotel We are so sorry to hear you did not have a pleasant time at the Raffaello. Our housekeeping is checking into the cleanliness issue mentioned in your comments. We hope you will return again soon to find better conditions and a more quality experience.
We had a wonderful time! Drumbar up on the roof was so nice! We will definitely stay again soon!Genuine Hotels.com guest review
Response by Raffaello Hotel We are so happy to hear that you enjoyed your stay with us! Please do return again soon!
I've stayed at the Raffaello before, and always had a great experience. This trip got off to a bit of a rough start...very loud ac in the room, and I had been placed next to an elevator. However, kudos to management. They were extremely helpful, and immediately moved me to a better location. The rooms are equipped with a mini-fridge, which is very conveinent. […] I did order bfast for room service one morning and the omelette showed up within 10 min...perfect! Great location walking distance to the lake. If you have chemical sensitivities, be sure to recommend housekeeping doesn't spray your room with fragrance before you arrive...my eyes immediately turned red when I got to my room. All in all, you've got to appreciate a hotel where management makes effort and doesn't act put out ensuring your stay is a good experience. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for your feedback! We are happy to hear our management was prompt in accommodating you. We do hope you enjoyed your stay and hope that you will return again soon!
"pretty good accomodations"
lovely hotel - we've stayed here before, but next door neighbors' room service tray sat in the hallway for 12 hours and roof deck was very shabby - not clean.Genuine Hotels.com guest review
Response by Raffaello Hotel We are happy to hear you enjoyed your stay. However, we are sorry for the room service experience and will be speaking with our house keeping about the matter. Please return again soon!
Loved this place. You will tooGenuine Hotels.com guest review
"close to all activities"
This is the second time we had stayed here. Hotel is nice. Needs some upkeep with paint and cleanliness. Rooms are spacious and beds comfortable. Small bathroom.Genuine Hotels.com guest review
hotel is in a great location and have stayed here before, but it needs some tlc. The carpets were fraying and the grout in shower needs to be redone. Shower floor still slightly wet when we checked in. Beds are comfortable and no problem with noise. Elevators small and only one was working when we were there. So we walked up the stairwell a few times. […] Lobby has a great donut shop! Read moreGenuine Hotels.com guest review
"Front desk service is horrible"
I would have loved this hotel, had I been greeted and better serviced from the front desk staff - particularly Jose. I arrived early and asked (even offered to pay the fee) for an early check in. Jose was short and rude and I was not able to check in for 5 hours later. Even though I was waiting in the hotel lobby the entire time. Surely one room had […] been cleaned in that amount of time? He was rude whenever I inquired as to the status and not until I left to find another hotel, did I immediately get a text that my room was clean. The hotel has a great location and great rooftop bar. I will definitely return for that. But I would not return to stay due to the unfriendly and rude staff I encountered. Read moreGenuine Hotels.com guest review
"wasn't really there long enough to count"
We just stayed one night and dropped off our luggage and then leave until late. We had a very early flight so didn't really spend any time at the hotel. The location is very nice as is the area. The pillows were really comfy. The sink in the bathroom while nice looking was a bit odd. There was no place really to even put a bar of soap and no counter. […] There were glass shelves but the set up just didn't seem very practical. I would stay here again. Read moreGenuine Hotels.com guest review
"Somewhat more than adequate"
I would have preferred a bathtub to a shower. I received a bogus phone call asking me for my credit card, and reported this to management.Genuine Hotels.com guest review
"Great location, up to date"
Great hotel and location. Up to date room. The walls in the room were a bit creepy. Plaster and a drab colorGenuine Hotels.com guest review
We went to Chicago to visit colleges and to explore the city. Our hotel was close to major attractions and public transportation. We used a rental car to see different colleges and also explored the city. We parked in a garage that was easy to get car at anytime. The staff at the garage was very friendly. The hotel staff was also very friendly and helpful. […] I would stay again the next time we travel to Chicago. Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for the feedback on your visit to the Raffaello Hotel. We are happy to hear that you enjoyed your stay and will be returning! We look forward to seeing you soon.
"great location, but could use an update"
The hotel is in a perfect location for shopping, the beach, the art galleries and museums and good restaurants of a wide variety. The staff were helpful and quick to answer requests. Our room (the grand suite) had seen better days. The sofa was sad and the carpet had some pretty bad stains. Also, the bathroom is so tiny that is difficult to hang towels […] and clothing. There is only a half door on the shower and the water goes everywhere. That being said, the room was comfortable with a little murphy bed in an alcove that felt somewhat private. We did not eat at the restaurant or have dinner from roof service, but breakfast from room service for breakfast was delicious (as it ought to be at $65 plus tip and delivery). The roof bar was nice but extremely crowded. There was also a roof terrace that could have been nice if anyone had tended it. Just a lot of chairs strewn about, no plants or umbrellas. For the neighborhood, I would say this is a good choice, especially if you get a special rate on Expedia like we did. Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for taking the time to review our hotel. We are happy to hear you enjoyed the neighborhood and breakfast. We are also proud to hear that our staff served you well. On the other hand, we are sorry to hear of your disappointments in the state of the room. We will be attending these matters and do hope you return again soon to find better conditions!
Great weekend stay in Chicago ....attentive staff... Rooms well appointed though small ....what you'd expect in a boutique hotel.Genuine Expedia guest review
"GREAT staff, great location, yucky bathroom"
The staff was wonderful, friendly, and very professional. The lobby and corridors were nicely appointed. My room was totally fine, the bed was comfortable and clean, and the mini bar was a nice amenity. While I absolutely love the charm of older/boutique hotels, my bathroom however, was in desperate need of renovation. The drywall was cracked and had […] water damage (I'm in the design/construction industry), the tile floor was extremely uneven, cracked, and poorly patched, the mirror was missing from over the sink, and the shower drained into the middle of the room, creating a huge puddle where I needed to stand to use the mirror (which was over the toilet...kinda weird). A renovation to the bathroom would make a huge difference to room 411, but again, the staff was WONDERFUL and the location was awesome. Thanks! Read moreGenuine Hotels.com guest review
Enjoyable stay, friendly staff, great location. Would stay here again in the future.Genuine Expedia guest review
I had a suite on second floor, vnice and quite and spaciousGenuine Expedia guest review
I was very unimpressed by this hotels customer service...not to mention we couldn't check in until 4pm which completely set our plans for the day off! This was a summer fun vacation for our family with limited time there...Genuine Hotels.com guest review
Very friendly staff, close to Michigan Ave, good hotel to stay overallGenuine Expedia guest review
"Boutique gem in a convenient location."
Loved the small intimate feel but mostly the warm friendly staff and the personal and easy manner in which the service is provided.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for taking the time to provide us with feedback about your stay at the Raffaello. We are so glad to hear that you enjoyed our general staff personality. Our goal is to ensure that everyone receives a quality experience and we are happy to find that this was the case for you. We are also thrilled you were satisfied with the amenities and location. On the other hand, we are sorry about the temperature inconvenience and would like to ensure this does not happen again upon your next visit. Hope to see you soon!
The hotel was lovely and in a great location. However, our room was on the second floor and the noise from the very hip bar patrons leaving at 4 in the am was very loud. Our room overlooked an alley...I guess we should expect that when we get a discounted room....but the noise kept my husband awake.Genuine Hotels.com guest review
Staff was quite helpful and the location in Chicago was great. The room was very clean. We would definitely stay there again.Genuine Hotels.com guest review
My wife and I had a great stay. The staff was personable, the hotel was all very clean. It was in a fantastic location. We were able to see everything we wanted to in Chicago by walking or with a short train ride. The roof top restaurant is fabulous. I definitely recommend the hotel for others to stay.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for the positive review. We are happy to hear that you enjoyed your stay with us. We hope you return again soon for an even more enjoyable experience.
"Great Location at an affordable price"
Hotel staff was very friendly. I liked the safety feature of the elevator requiring a key card. The location was excellent - just off Michigan Avenue. The room was comfortable and clean. The bathroom was tiny but the shower had a nice rain fall shower head. The elevator was small (could hold about 4 people) but we only had to wait once for a short time. […] At the time of our stay there was scaffolding outside the entrance that detracted from the beauty of the hotel - a short term issue. I found a great price on expedia and we were very pleased with our choice. Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for taking the time to share your experience at the Raffaello. We are pleased to hear that, overall, it was pleasant. We do apologize for the inconveniences of the shower, and will look into the matter. To ensure you have an excellent and affordable next visit, we encourage you to check out our packages online for special occasions. We hope to see you again soon!
"Centrally located mhotel"
Good. Great location. Nice doughnut place in lobbyGenuine Expedia guest review
Awesome service. We're able to upgrade upon arrival. Loved the bar!Genuine Hotels.com guest review
"Great sleep, frustration getting ready"
The hotel has a great location and a comfortable bed and the staff was friendly. I found getting ready in the morning frustrating. The full-length mirror was in a place that made it impossible to actually use, the shower was odd, and the bathroom had no outlets, so it was really difficult to do my hair in the morning.Genuine Hotels.com guest review
Response by Raffaello Hotel We appreciate your feedback on your experience at the Raffaello hotel. We are glad to hear that you're enjoyed your stay apart from the small inconveniences. We do hope that you will return to find your stay more enjoyable than the last.
"Excellent walk ability for shopping and eating."
Close to the Lake, Pier, shopping and restaurants. Parking can be tricky for SUV owners: height of garages plus overall cost. No pool for the water lovers.Genuine Expedia guest review
"Decent hotel, lacking top end guest services"
Overall the stay was average. The service upon arrival by the valet was poor and unwelcoming. As we arrived the service of the valet was low-passion and short. We were not offered baggage assistance, no one opened the door for us with hands full of baggage. The front desk was average. The welcome was warm but not memorable, the front was sometimes not […] even staffed with an individual. The elevators here are very small and challenging. The overall hotel was in decent upkeep and the rooms were large in size and clean. The bathrooms were pretty nice and the Wi-Fi was complimentary. Overall an average stay with non-memorable service. Probably will not stay here again as I will check out their competitors. Great central location. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We are saddened to hear that your visit with us did not meet your expectations. We aim to ensure that each guest receives an outstanding service level, and we will be checking into this matter. We do hope that you will return so that we may change your perceptions of our hotel.
Staff was very helpful and accommodating!Genuine Hotels.com guest review
"Very pleasant place to stay"
We had a wonderful stay at the Raffaella. The room was nicely appointed. We payed for a standard King room but were offered a step up which was terrific. The staff went out of it's way to accommodate us. The housekeeping was superb. The hotel is a smaller and older hotel but well kept and intimate. The hotel offers great value.Genuine Expedia guest review
The hotel was fine, but it is way overpriced compared to other hotels in the same area.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your positive rating! We encourage you to look for Raffaello's future special promotions as it would be our pleasure to welcome you back to the hotel.
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