"Hotel was ok.... Not bad."
- bathroom is too small, - sofa bad is not comfortable, - bathroom and bedroom doors just close with a hard push on force, - there is no suitcase support, - bedroom is not dark enough due to the glass on the bathroom door.Genuine Hotels.com guest review
Response by Raffaello Hotel We are sorry to hear that the conditions of the room and bathroom did not meet your expectations. We do hope you will return again soon to find better accommodations and a more quality experience.
The staff was amazing! We have stayed at a few different hotels downtown and this was by far the best one.Genuine Hotels.com guest review
Response by Raffaello Hotel We are thrilled that you enjoyed your stay here at the Raffaello and do hope you will return again soon!
First, the good: Staff is SUPER-FRIENDLY and helpful, spacious rooms, adequate workout room, convenience to Magnificent Mile, in-room microwave and fridge. THE NOT-SO-GOOD: For the price you'd think they'd include free, basic Wifi. The shower stalls are silly as half the door is missing (for style's sake) so you end up getting the floor wet. Why have […] an ice bucket in the room when there's no place to get ice? Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We are happy to hear you found our staff to be pleasant. On the other hand, we are sorry the bathroom conditions did not meet your expectations. We also apologize that the locations of our ice machines was not pointed out to you. They are on every other floor. Regardless, we hope you will return again so that we may deliver a more quality experience.
Small room. Carpet is stained, looks filthy. Small bathroom, no counter top. Would not recommend.Genuine Hotels.com guest review
Response by Raffaello Hotel We are so sorry to hear you did not have a pleasant time at the Raffaello. Our housekeeping is checking into the cleanliness issue mentioned in your comments. We hope you will return again soon to find better conditions and a more quality experience.
We had a wonderful time! Drumbar up on the roof was so nice! We will definitely stay again soon!Genuine Hotels.com guest review
Response by Raffaello Hotel We are so happy to hear that you enjoyed your stay with us! Please do return again soon!
I've stayed at the Raffaello before, and always had a great experience. This trip got off to a bit of a rough start...very loud ac in the room, and I had been placed next to an elevator. However, kudos to management. They were extremely helpful, and immediately moved me to a better location. The rooms are equipped with a mini-fridge, which is very conveinent. […] I did order bfast for room service one morning and the omelette showed up within 10 min...perfect! Great location walking distance to the lake. If you have chemical sensitivities, be sure to recommend housekeeping doesn't spray your room with fragrance before you arrive...my eyes immediately turned red when I got to my room. All in all, you've got to appreciate a hotel where management makes effort and doesn't act put out ensuring your stay is a good experience. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for your feedback! We are happy to hear our management was prompt in accommodating you. We do hope you enjoyed your stay and hope that you will return again soon!
"pretty good accomodations"
lovely hotel - we've stayed here before, but next door neighbors' room service tray sat in the hallway for 12 hours and roof deck was very shabby - not clean.Genuine Hotels.com guest review
Response by Raffaello Hotel We are happy to hear you enjoyed your stay. However, we are sorry for the room service experience and will be speaking with our house keeping about the matter. Please return again soon!
Loved this place. You will tooGenuine Hotels.com guest review
"close to all activities"
This is the second time we had stayed here. Hotel is nice. Needs some upkeep with paint and cleanliness. Rooms are spacious and beds comfortable. Small bathroom.Genuine Hotels.com guest review
hotel is in a great location and have stayed here before, but it needs some tlc. The carpets were fraying and the grout in shower needs to be redone. Shower floor still slightly wet when we checked in. Beds are comfortable and no problem with noise. Elevators small and only one was working when we were there. So we walked up the stairwell a few times. […] Lobby has a great donut shop! Read moreGenuine Hotels.com guest review
"Front desk service is horrible"
I would have loved this hotel, had I been greeted and better serviced from the front desk staff - particularly Jose. I arrived early and asked (even offered to pay the fee) for an early check in. Jose was short and rude and I was not able to check in for 5 hours later. Even though I was waiting in the hotel lobby the entire time. Surely one room had […] been cleaned in that amount of time? He was rude whenever I inquired as to the status and not until I left to find another hotel, did I immediately get a text that my room was clean. The hotel has a great location and great rooftop bar. I will definitely return for that. But I would not return to stay due to the unfriendly and rude staff I encountered. Read moreGenuine Hotels.com guest review
"wasn't really there long enough to count"
We just stayed one night and dropped off our luggage and then leave until late. We had a very early flight so didn't really spend any time at the hotel. The location is very nice as is the area. The pillows were really comfy. The sink in the bathroom while nice looking was a bit odd. There was no place really to even put a bar of soap and no counter. […] There were glass shelves but the set up just didn't seem very practical. I would stay here again. Read moreGenuine Hotels.com guest review
"Somewhat more than adequate"
I would have preferred a bathtub to a shower. I received a bogus phone call asking me for my credit card, and reported this to management.Genuine Hotels.com guest review
"Great location, up to date"
Great hotel and location. Up to date room. The walls in the room were a bit creepy. Plaster and a drab colorGenuine Hotels.com guest review
"GREAT staff, great location, yucky bathroom"
The staff was wonderful, friendly, and very professional. The lobby and corridors were nicely appointed. My room was totally fine, the bed was comfortable and clean, and the mini bar was a nice amenity. While I absolutely love the charm of older/boutique hotels, my bathroom however, was in desperate need of renovation. The drywall was cracked and had […] water damage (I'm in the design/construction industry), the tile floor was extremely uneven, cracked, and poorly patched, the mirror was missing from over the sink, and the shower drained into the middle of the room, creating a huge puddle where I needed to stand to use the mirror (which was over the toilet...kinda weird). A renovation to the bathroom would make a huge difference to room 411, but again, the staff was WONDERFUL and the location was awesome. Thanks! Read moreGenuine Hotels.com guest review
I was very unimpressed by this hotels customer service...not to mention we couldn't check in until 4pm which completely set our plans for the day off! This was a summer fun vacation for our family with limited time there...Genuine Hotels.com guest review
The hotel was lovely and in a great location. However, our room was on the second floor and the noise from the very hip bar patrons leaving at 4 in the am was very loud. Our room overlooked an alley...I guess we should expect that when we get a discounted room....but the noise kept my husband awake.Genuine Hotels.com guest review
Staff was quite helpful and the location in Chicago was great. The room was very clean. We would definitely stay there again.Genuine Hotels.com guest review
Awesome service. We're able to upgrade upon arrival. Loved the bar!Genuine Hotels.com guest review
"Great sleep, frustration getting ready"
The hotel has a great location and a comfortable bed and the staff was friendly. I found getting ready in the morning frustrating. The full-length mirror was in a place that made it impossible to actually use, the shower was odd, and the bathroom had no outlets, so it was really difficult to do my hair in the morning.Genuine Hotels.com guest review
Response by Raffaello Hotel We appreciate your feedback on your experience at the Raffaello hotel. We are glad to hear that you're enjoyed your stay apart from the small inconveniences. We do hope that you will return to find your stay more enjoyable than the last.
"Decent hotel, lacking top end guest services"
Overall the stay was average. The service upon arrival by the valet was poor and unwelcoming. As we arrived the service of the valet was low-passion and short. We were not offered baggage assistance, no one opened the door for us with hands full of baggage. The front desk was average. The welcome was warm but not memorable, the front was sometimes not […] even staffed with an individual. The elevators here are very small and challenging. The overall hotel was in decent upkeep and the rooms were large in size and clean. The bathrooms were pretty nice and the Wi-Fi was complimentary. Overall an average stay with non-memorable service. Probably will not stay here again as I will check out their competitors. Great central location. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We are saddened to hear that your visit with us did not meet your expectations. We aim to ensure that each guest receives an outstanding service level, and we will be checking into this matter. We do hope that you will return so that we may change your perceptions of our hotel.
Staff was very helpful and accommodating!Genuine Hotels.com guest review
"Good location. Otherwise not special"
I was here for a Mother's Day weekend with my mom and sister. The hotel seemed much more charming online. The location was great, right off Michigan Ave in the Gold Coast. Otherwise, there was nothing particularly wonderful about the hotel. It is in need of some updates. The elevators were very inconvenient -- small, slow, and not always running correctly. […] This place is ok for a business or quick overnight-- I would say not for a special event. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Your feedback is valuable to us and we are sorry to hear of your impressions. Thank you for the time you gave to post your rating and, hopefully, we will improve your perception on a future visit.
"liked the hotel and staff"
Room and service was A+ I would come back. Hope they wash the hotel sidewalks, as there was a strong smell of urine at the hotel front doors.Genuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your positive review! I am glad you appreciated our friendly staff and beautiful guestrooms and your comment was relayed to the appropriate department for attention. We anticipate your next visit to the Raffaello, hopefully very soon!
"GREAT LOCATION !"
This is my 2nd time staying at this Hotel for business, and Leisure. Location is great :D and the Reception Staff was nice and accommodating. Beds are so comfortable. Room amenities are appreciated. See yah next time !Genuine Hotels.com guest review
Response by Raffaello Hotel Thank you for this 5-STAR rating of the Raffaello! To again welcome you back will be our pleasure. See you soon.
We loved the Raffaelo! We had never been to chicago before and really enjoyed our stay! We got in almost at midnight and the front desk gave us menus for delivery until 3 am. The whole staff was very friendly and helpful. Location is fantastic- literally two blocks from the magnificent mile! Would stay there again in a heart beat!Genuine Hotels.com guest review
Was upgraded to a suite at no extra charge. Great, personal service. Very high class establishment. No free, on site parking... DO NOT order room service breakfast. Waste of money!!!Genuine Hotels.com guest review
We had a lovely stay at the Rafaello! The staff was so attentive and friendly, the rooms were clean and I loved the donut shop in the lobby. Well done!Genuine Hotels.com guest review
"Great location near Water Tower/Magnificent Mile"
We lucked out and received a complimentary upgrade for our one night stay. The staff was very accommodating and friendly...requested 3 more pillows & they arrived within 10 minutes of request. Additionally, they sent text messages checking on our satisfaction upon arrival. Donuts in the lobby from Glazed & Infused were a morning treat. Only reason I […] couldn't rate the hotel a 5 was because we did hear some crazy sounds all night like someone was power washing. Maybe we happened to be near a laundry room. Location was fantastic. 1 block from Magnificent Mile. So nice! Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your review and rating! We are delighted you found our hotel convenient and comfortable and that you enjoyed our amenities, including our lobby donut shop, Glazed and Infused. Please accept my apologies for any disturbance, but know that your gracious comments on our service are appreciated and it will be our pleasure to serve you again in the future.
"Great Location at a Fair Price"
This hotel has a great location in Downtown Chicago on the Magnificent Mile. A little worn but nice nonetheless.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting this positive rating! Your observations are appreciated and I am sure you will be even more pleased when you visit us in the future.
The staff was extremely friendly and attentive. The hotel room was nicely appointed and the bed was very comfortable. Great location! I would recommend this hotel.Genuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your excellent rating for us! Your gracious words on staff hospitality will be shared with the entire team and everyone is looking forward to your return.
"great north location downtown chicago"
stay was very nice. staff not overly friendly, but really no big deal hard to figure out parking. i parked across the street for $32 a night. hotel parking was $34 a night. i was upgraded due to elite status.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for taking the time to post your positive review. We will use your feedback to improve our future guest experiences and look forward to having you stay with us again.
"Great Hotel in great location!"
Managers on duty and staff were extremely friendly and helpful. Would definitely come back here again, you can't beat the location!Genuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your excellent rating for us! Your gracious words on staff hospitality will be shared with the entire team and everyone is looking forward to your return.
"A great staying"
This hotel was great. The location was nice and also very classy hotel...Genuine Expedia guest review
Response by Raffaello Hotel Thank you for your kind words regarding your recent stay with us and for giving Raffaello your perfect rating. We value you as a guest and look forward to serving you again in the future.
The Raffaello is located adjacent to the Hancock Center and all the activities Chicago has to offer. We did not need our car to move around the area, as we were near all the activities we were looking for, great restaurants, shopping, taverns and more. The Raffaello is a nice hotel, clean, modern, with very friendly and helpful staff. The elevators […] are small, fit 4 people however, the wait was never more than a couple of minutes. We did not eat in the hotel restaurant. The Drumbar was very cozy. We had a very nice stay, one the Raffaello contributed to very much. We would return to this hotel, as it is a known factor. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for your positive rating! We are delighted you were pleased with our excellent location, modern amenities and helpful staff. We look forward to welcoming you back next time you are in Chicago.
"Hotel very sufficient and great location"
Staff was friendly, hotel was very nice, location was perfect.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your review and rating! It will be our pleasure to welcome you back again in the future.
"great location near Michigan ave and Water tower."
upgraded us to a suite on arrival! Staff was very helpful with directions and printing boarding passes, etc.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for your 5-STAR rating of the Raffaello! Sharing your compliments with the entire team will be my pleasure and we would love another opportunity to welcome you.
"Great location and service"
The location is great! It is located just off Michigan Avenue behind the Hancock Building. The service was great too. Upon check in our room was upgraded, we received multiple text messages to see if we were satisfied and if we needed anything. Parking is available at the Seneca Hotel on Chestnut Street which is right behind the Raffaello. It is valet […] parking too but it is much cheaper than the valet parking offered by the hotel. It literally is less than one minute walk from the hotel. The only downside was the room. The bathroom door stuck and would not lock, the layout of the bathroom was awkward, and the air conditioner would not work (it wasn't extremely hot so we just opened the windows). That said, the room was clean and for the most part comfortable. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel We appreciate your comments about our friendly service, as well as our excellent location in Chicago's Gold Coast. The guestroom issues you mentioned were detailed to our maintenance staff, and I sincerely apologize for any inconvenience. We hope for a future opportunity to exceed your expectations.
First of all, I would say don't stay in this hotel. There were problems from the beginning. No early check in, charged my card for $200 "incidentals" (which after 1 week has still not been credited back to my account). Room was cold (consistent with other ratings). We did ask for-and were given-blankets. Only opportunity for breakfast was room service […] which was quite expensive (we went to a restaurant nearby). I didn't find the staff to be particularly friendly-although they weren't rude. The general condition of the hotel was run down and the elevators could not comfortably fit in more than 3 people they were so tiny. The only redeeming quality of this hotel is that it is close to the Magnificent Mile and the John Hancock building. We will not return to this hotel despite the promises to provide us with "excellent" service. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for the time you gave to post your rating of the hotel. The issues you detailed have been communicated to our management team and I apologize for your dissatisfaction. Your feedback is valuable to us and we hope for the opportunity to improve your impression on a future visit.
"Great location between the Mag Mile and the Lake."
We stayed three nights. This is a boutique hotel, set in an older building with 17 floors. We upgraded to a suite and the room was huge. Very clean and well appointed. King bed, large bath (shower only), sleeper sofa in suite, small bar/kitchen with sink/fridg/microwave. Stocked minibar. Pelago italian restaurant is just off the lobby. Dinner was delicious […] and expensive. Also, great little bar there. Excellent service. Went to DrumBar on top floor with extensive list of cocktails and huge whiskey menu (although 2 of 3 ordered were out of stock). Coffee/donut shop on site. This hotel is only 2 blocks east of Michigan avenue and 2 blocks west of the lake. Quiet but close to everything. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for taking time to post your perfect rating of the Raffaello! Our goal is exceptional service with a magnificent location in a charming and comfortable environment. I am pleased we were able to provide all this for you. We look forward to welcoming you back to the Raffaello in the future.
My stay was fine with the exception of the dips in the mattress, the poor condition of the carpet, stains all over. Bathroom was clean. I should have checked with the restaurant before I booked this hotel because I have dietary restrictions, and when I tried to order room service, the girl that answered the phone at the restaurant told me the chef would […] not fix a plain chicken breast. I saw they had a salad with chicken, so I knew they cooked chicken. I didn't think it was a problem. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your review. Your feedback on your experience is useful to us and I apologize for any dissatisfaction with your guestroom. Our management team will also consider your comments about our available Room Service offerings in order to provide an improved level of service for future guests. We hope you will be one of them.
Great place to stay would stay there againGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for your 5 STARS! The Raffaello team would love to serve you again.
Great service, pleasant staff, super room. Didn't like the view from first room, since I was staying 5 nights asked for another room. Immediately let me see 2 rooms then said if more rooms were available the next day I could move. The second room was great stayed there all 5 nights.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for your excellent rating of the Raffaello! I am pleased you enjoyed your visit and the entire team is delighted by your kind words. We look forward to welcoming you back in the near future.
"Perfect for a weekend trip"
I stayed at the Raffaello on 2 different occasions in the same week. The first time, I had an unpleasant experience with the front desk. A manager reached out to me after check out and ask how my experience was about my stay. I told him about my experience at the front desk, he apologized and then proceeded to upgrade me to a suite for my next stay! […] I could not have been happier with the service I got at this hotel. The rooms were clean and the bed was the most comfortable. What was also most convenient is that you can directly text message the front desk and they can bring you whatever you need or answer any questions. Also, the view from the rooms of this hotel may not be as spectacular, but the location makes up for it. It is the perfect place to stay if you want to spend your days on Michigan Ave. I read some reviews where some people had unpleasant stays, but I got lucky and received 5 star service. Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for posting your 5-STAR rating of the Raffaello! I am delighted our management and staff ensured you were welcomed and comfortable. Our guests' satisfaction is important to us and I am glad you appreciated the service you received. Your return is eagerly anticipated.
"Great hotel- some things easily fixed"
Overall, I thought this was a great hotel. Just a block off Michigan Ave, everything was easily accessible. The beds were very comfortable and the rooms were good sized. However, when we checked in there were a few hairs in the bathroom, and the doormen never opened the door- they just leaned on the desk. The front desk attendants were great- always […] willing to help or do anything to make our experience great. We will return Read moreGenuine Hotels.com guest review
Response by Raffaello Hotel Thank you for your positive review of the Raffaello! An exceptional experience is our aim and for that reason we always value feedback from our guests. Your genuine comments and gracious compliments will be seriously considered as we continue to improve. We are glad that we will get to serve you again.
Very accommodating Staff and upgraded our room. We really enjoyed our stay and would definitely recommend this Hotel.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your positive rating of the hotel! We are glad you were pleased with our beautiful guestrooms and friendly staff and your recommendation is appreciated. We would be delighted to again welcome you at the Raffaello when you return to Chicago.
"Rude front desk staff."
The front desk staff we in a hurry to check you in an ignored all your questions. While waiting in line we watched another worker sitting at a desk and not helping to register guests. The hotel book did not have current information. For example, we planned on ordering room service based on the hours listed in the book and then upon calling and no one […] answering, we learned that room service closed an hour earlier than the posted time. The outlets in the room intermittently worked to share our cellphones and one wall with two outlets did not work at all. Read moreGenuine Expedia guest review
Response by Raffaello Hotel Thank you for giving your time to post your impression. I apologize for the challenges experienced during your stay. Your observations are accepted constructively, and when you decide to return, we will use the opportunity to improve your perception.
Great find! The location was excellent, enabling us to walk almost everywhere we wanted to go. It felt safe to walk the neighborhood around the hotel all day and evenings. The staff was friendly and helpful. The donut cafe was excellent!Genuine Expedia guest review
Response by Raffaello Hotel Thank you for your 5-STAR rating of the Raffaello! We are thrilled you liked the hotel and enjoyed the tasty treats offered by our Lobby donut shop, Glazed and Infused. Sharing your compliments with the Raffaello team will be my pleasure and we would love another opportunity to welcome you.
"Just not good enough for a 4 star hotel."
Tiny elevator to start with. Dirty dirty room carpet. Air consitioner was brokeGenuine Expedia guest review
Response by Raffaello Hotel Thank you for the time you gave to post your rating of the hotel. Your comments will be addressed by our management team and I am very sorry for your dissatisfaction. Your feedback is valuable to us and we hope to exceed your expectations during a future stay.
Good location and close to shopping, restaurants and night life. We stayed over a weekend staff was pleasant and the room was great.Genuine Expedia guest review
Response by Raffaello Hotel Thank you for posting your positive review of the Raffaello! Our goal is hospitable service in a comfortable environment and I am delighted you enjoyed your stay with us. We appreciate your comment and hope to see you again very soon.
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