All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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201 E Delaware Pl, Chicago, IL, 60611, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 1,211 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    4.7
4.0 / 5Excellent
"Charming."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Had two great nights. Very elegant and classy. Service was great. The rooftop bar makes a nightcap easy. A little pricy on the valet but about average in Chicago. I will definitely stay there again next time in The Windy City.
Genuine Hotels.com guest review
1 night family trip Mar 10, 2015
eric
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Comfortable stay, conveniently located to area attractions. We enjoyed our stay.
Genuine Expedia guest review
Other trip Mar 14, 2015
Drama Mama
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Location is great Terrible wifi and elevators but the hotel is amazing so makes up for it.
Genuine Expedia guest review
Other trip Mar 14, 2015
ALG
US
5.0 / 5Outstanding
"love love love"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I love love love the Raffaello. Whenever I can afford it, which is usually the off season months, I book rooms there. Very good coffee in the donut shop downstairs. Location cannot be beat if you are staying downtown. It's a boutique hotel/vintage property that's odd in that each room is owned by someone who, because they don't stay there all the time agrees to let their room be rented out. AMAZING view of the Hancock Tower next door. Very comfy beds. Rooms typically do not have bathtubs. because the rooms are owned by individuals you'll notice that there are certain quirks as if you're staying in someone's home, like no one has bothered to fix the drain stop. This is actually not a complaint. For some reason I found this endearing. Anyway, it's authentically Chicago, and a better pick than any other hotel in the area. The restaurant downstairs is very, very expensive, by the way. But the menu looks amazing...
Genuine Hotels.com guest review
2 night romance trip Mar 2, 2015
Stacy
US
5.0 / 5Outstanding
"Extremely pleased."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect.
Genuine Hotels.com guest review
2 night romance trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Love the architecture, inside decor. LOCATION,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
LOVE Chicago - nightclubs, cab service. Raffaelo was AWESOME ambience!!!!!!
Genuine Expedia guest review
Other trip Mar 4, 2015
A Traveler
US
4.0 / 5Excellent
"Wonderful hotel close to lake & Water Tower shops"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great Suite. Clean and well renovated. Drum Bar - funky, loud but a unique hot spot and must be lovely garden roof top in summmer.
Genuine Expedia guest review
Other trip Mar 2, 2015
Shan
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is small but pleasant and room quiet and spacious.
Genuine Expedia guest review
Other trip Mar 2, 2015
Chickie
US
5.0 / 5Outstanding
"In Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
all good
Genuine Hotels.com guest review
1 night business trip Feb 25, 2015
A Traveler
US
4.0 / 5Excellent
"I will come BACK. !!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed the location , room size and can't want too use the rooftop to relax in the summer. My son will be at Columbia College so I will be spending a lot of time in Chicago Only thing missing is a pool !
Genuine Hotels.com guest review
3 night romance trip Feb 20, 2015
Ruby
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had an amazing time at this hotel! DrumBar has an awesome ambiance, yummy drinks, and good people.
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
US
3.0 / 5Good
"Good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is really nice. Parking is not very convenient, is down the street and is like $65/day. Also the heater in the room was really noisy, had to turn it off to be able to sleep, and was pretty cold.
Genuine Expedia guest review
Other trip Feb 26, 2015
John
US
4.0 / 5Excellent
"Nice, clean hotel, close to everything"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
My daughter and I stayed for one evening. The hotel location was near Northwestern Memorial Hospital which made it convenient for our early morning appointment. The hotel elevator made us a little nervous with it's clanking and its unscheduled stops between floors. We stopped upstairs at the bar for a glass of wine around 9:30 pm and the bartender greeted us by saying he was closing early and that he was taking last call. Closing time was posted as midnight so beware if you plan to relax in the bar area. Also the hotel does not have any pay preview movies.
Genuine Expedia guest review
Other trip Feb 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time going to Chicago. Raffaello is centrally located, 3 blocks away from lake Michigan and 2 blocks away from Michigan Ave. The staff is extremely helpful, from the doorman, front desk, room service. Plenty space in the room and beautiful view from the 12th floor; everything was excellent as well as the decoration and cleanliness. Without a doubt, I will go to Raffaello next time we visiting Chicago.
Genuine Expedia guest review
Other trip Feb 23, 2015
Gaby
US
5.0 / 5Outstanding
"Elegant boutique hotel in the gold coast"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our experience at the Raffaello was great! Super friendly staff at the front desk, the text updates I received from them made communicating quick and convenient.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Best Downtown Chicago Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable hotel. One elevator not working. Among the best locations in Chicago. Near best shops, great restaurants, easy access and decent parking.
Genuine Hotels.com guest review
2 night romance trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel had a lot of character, small and quaint. The room had been updated but was showing some wear. Only one elevator was working so service was very slow. Loved the donut shop in the lobby!
Genuine Expedia guest review
Other trip Feb 17, 2015
susan
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice cozy hotel. Perfect location. The room was a little worn out but doesnt bother overall staying. Good experience.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to everwhere, excellent customer service. Resraurant delicious. We love it.
Genuine Expedia guest review
Other trip Feb 2, 2015
excellent hotel
US
5.0 / 5Outstanding
"Good Choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with excellent location.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Janet
US
5.0 / 5Outstanding
"Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice for a weekend get away!
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Sheri
US
4.0 / 5Excellent
"Brief Stay off Michigan Ave"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great experience at Raffaello. Started off with our room being upgraded to a suite, then we had a minor hiccup with one the windows in the room being stuck. Staff took care of the window within minutes and we were even moved to a different room. The staff really took care of us and I will definitely be visiting the hotel again.
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Weekend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed our stay. With two teenage boys, too!
Genuine Hotels.com guest review
2 night trip with friends Dec 27, 2014
Jennifer
US
4.0 / 5Excellent
"Nice hotel for price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was located in gold coast so I had assumed a little higher quality. Shower was outdated, and overall you could tell it was a much older building.
Genuine Expedia guest review
Other trip Jan 11, 2015
tom
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Always stay here. But would love to see some updates to the rooms. Also, the elevators are frustrating. And the staff (housekeeping, room service, etc) should stick to the service elevator instead of "cheating" and crowding the guest elevators!
Genuine Expedia guest review
Other trip Jan 8, 2015
A Traveler
US
4.0 / 5Excellent
"Wish the bathroom were different, but nice amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Weekend getaway. Picked hotel due to location (near friends), free Wi-Fi and price. Improvements: Bed was too firm for me, but okay for my wife. The toilet flusher 'button' was very hard to push in to activate which we found to be irritating. Wish hotel could have chosen a toilet with a more standard switch. Also wish they had put towel bars in more convenient places. Hand towels & washcloths on the rack inside the shower stall got wet. And bath towels on the single bar located on the opposite wall by the toilet were difficult to access. Good notes: housekeeping and room service were superb. And the mini refrigerator (think dorm room) had an integrated freezer.
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Good location for shoppers and beach lovers."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Have been staying yearly at Christmas and are always happy. it is a quaint small hotel with an European flavor to it.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Girls Weekend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Went to Chicago for a girls weekend. Had 4 adults staying in one room. The room was very nice and clean. Wish the beds would have been larger, though (only fulls). Only two elevators in the building that were extremely small. Went to the bar upstairs our first evening and felt very out of place. Was very loud and cramped; no seats open at 9PM.
Genuine Expedia guest review
Other trip Dec 27, 2014
Kelsey
US
2.0 / 5Fair
"Boutique is the clever marketing term for Tired!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
1: Staff - Don't expect great things from these folks, their concierges are young and inexperienced, they are not problem solvers, and they would have a hard time getting you a table at McDonald's. They are also rude. I asked if we could get a notification once my room was ready..."Check in is at 3:00"... Well Done! 2: Room's & Suites - They are tired and old. they are clean but they need a Face lift. Overall the blame is on me.... I should have not tried and saved $100.00 a night and just stayed at the Sofitel or Swiss Hotel...cause they get it. I even called the Sofitel Concierges to book a dinner and a baby sitter.
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was a great stay. Only complaint was the small elevator.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Christina
US
5.0 / 5Outstanding
"Great location and atmosphere!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Wonderful time in Chicago!! Perfect place and price!
Genuine Expedia guest review
Other trip Dec 17, 2014
thomas
US
4.0 / 5Excellent
"Great hotel in the heart of Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great stay. Beautiful building with old architecture and within minutes walk from the center of the city. Easy access to busses and metro, great staff, and comfy beds! View from the window wasn't the best, but the price made up for it. Thanks!
Genuine Expedia guest review
Other trip Dec 13, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The only con worth mentioning is cost to park car - not mentioned in description. $62 for in/out privileges; did NOT anticipate that. There are two public self-parking options within a couple of blocks of hotel but cost overnight averages $40.
Genuine Expedia guest review
Other trip Dec 12, 2014
Clarkie
US
3.0 / 5Good
"Not bad for a business trip"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Location was great. No self park available in the hotel. There is a special parking for hotel guests across the street which was FULL. Noise isolation not good. Free Wi Fi but extremely slow
Genuine Expedia guest review
Other trip Dec 11, 2014
A Traveler
US
4.0 / 5Excellent
"This hotel was ok"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Apparently they had valet. Other parking lots do fill up so if they are all filled around there get ready to walk.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Ricardo
US
5.0 / 5Outstanding
"Classy hotel, to stay centered with fair price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
front desk staff friendly and patient. The grand suite is very spacious and comfortable, all the amenities functional. The bathroom covers reasonable amount of area, with no bathtub, but that's fine. Next to the Water Tower Place, and close to other shops on Michigan Ave., quite convenient. 5 mins' walk to beach the view from higher level is lovely, overlooking East Delaware St.
Genuine Expedia guest review
Other trip Dec 2, 2014
Rechard
US
4.0 / 5Excellent
"3adults, 1 Infant in Deluxe Suite,(1 King+Sofa)"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was my Family and my sister visiting from overseas, and we were looking for either 2 rooms or one large room. This king suite was perfect for us as far as space. The sofa bed was rather soft, but what more could you expect. There was only 3 coffees in the room, usually even when I stay at cheeper hotel there is like 2 regular and 2 decafs. Used self park which was 34 for over night and multiple entries, not too bad for DT Chicago. As other posts mention the Doughnuts on 1st floor were great. Came back for another one when picking up the car, but all gone. Get one while they have it! We enjoyed the stay and think it was well worth the price we payed.
Genuine Expedia guest review
Other trip Dec 1, 2014
TK
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Raffaello has a great location close to all the shopping places. I really enjoyed my stay.
Genuine Expedia guest review
Other trip Nov 30, 2014
Lily
US
4.0 / 5Excellent
"Good location, good staff but cold and noisy room"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The location was excellent and hotel staff were very kind. Room was spacious (more than any other hotels, I assume) and everything was great. The only problem was the heating system in the room. It was (I guess) quite old, which made lots of noise and still didn't make the room warm. That was the only problem but can be important during winter season. Overall, the stay was good and I would recommend the hotel.
Genuine Expedia guest review
Other trip Nov 30, 2014
Gon
US
4.0 / 5Excellent
"Hometown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We would have preferred a larger room.
Genuine Hotels.com guest review
3 night business trip Nov 22, 2014
kathryn
US
3.0 / 5Good
"Too costly for what you get."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
While the hotel may be well located, it charges way too much and delivers way too little. The most shocking experience was the cost of my meal at 'Pelago,' the onsite restaurant. All I wanted was meat and veg, since I can't eat pasta. A veal chop cost $48, the veg $18. I was charged $22 each for two panini for my business meeting, an extra $4 for the delivery and 18% service charge. I have not encountered these sorts of prices in hotels in New York or Paris. Another annoying fact was the constant text messages sent by Alicia, asking me to participate in a competition - who authorised this practice? The hair dryer in the bathroom was broken and the scales didn't work. There was no water in the mini bar and no coffee in the service area when I arrived. My overall impression is that there is no manager on duty monitoring the various services required of guests. The front desk clerks were helpful, but my impression is that there is no visible, experienced management overseeing operations. It's needed.
Genuine Expedia guest review
Other trip Nov 26, 2014
Ide
US
5.0 / 5Outstanding
"Can't beat the location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Incredible location. Personal friendly service. Beautiful room. Lovely restoration. Great parking. Super value.
Genuine Hotels.com guest review
1 night family trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
So close to Michigan Ave. Great hotel, location, and staff.
Genuine Expedia guest review
Other trip Nov 23, 2014
CE
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was a great price and comfortable. Nicely located near Michigan Ave.
Genuine Expedia guest review
Other trip Nov 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Going back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome service and room! Drum Bar was fun too! Great DJ!
Genuine Hotels.com guest review
1 night family trip Nov 20, 2014
Karen
US
4.0 / 5Excellent
"Just Right with Great Price"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great price and location. Small room but just what we needed. Nice King bed. Giant TV. Perfect for a visit to Hancock tower area. Awesome doughnut shop in lobby. Disappointed we did not go to their famous whiskey bar, will try next time.
Genuine Hotels.com guest review
1 night family trip Nov 16, 2014
William
US
5.0 / 5Outstanding
"Great hotel! Clean room. Plenty of space"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel room, plenty of space. Awesome bathroom. Rainshower. Friendly staff! Incredible rooftop bar with great whiskey drinks. Would stay here again
Genuine Expedia guest review
Other trip Nov 21, 2014
27 male
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic hotel in a great location, loved the location and bar!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great location, loved the upstairs bar."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My only complaint would be about the consearie. She was somewhat rude staying on the phone while we sat & waited. Then we were not expressed with her help.
Genuine Expedia guest review
Other trip Nov 20, 2014
art traveler
US
3.0 / 5Good
"Good location, not as nice as expected"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The location was great, but condition of the bathroom was not the level as I expected.
Genuine Expedia guest review
Other trip Nov 20, 2014
jenny
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews