"Perfect for travelers!"
If you are on a stop-over going through the Madrid Airport, this is the hotel. The shuttle runs every 30 minutes and the drivers even carry your bags. The counter staff are exceptionally nice. When we bought a bottle of wine, one even ran to the store to buy an opener for us to use during our stay. We had a nice enclosed balcony overlooking a tree-lined […] street. There were a couple of excellent restaurants within walking distance. Our room was immaculate. The breakfast was unbelievable, as good as any we have had over here or in the USA. We recommend this hotel and plan to use it ourselves in the future. Read moreGenuine Hotels.com guest review
"Great airport hotel"
Great place to stay the night when you have a layover in Madrid - the restaurant across the street is good and the wifi from the hotel reaches to their patio. Airport shuttle was great but you must call them from the airport to pick you up. Ask to have the breakfast buffet included when you book on line.Genuine Expedia guest review
"Close to airport"
It was very clean and nice amenities. Would stay again.Genuine Hotels.com guest review
very pleasedGenuine Hotels.com guest review
"Next to the airport"
Good hotel to stay in if you just need a place to stay for the night before a flight. Hotel was good, rooms were small, but clean.Genuine Hotels.com guest review
"Great hotel, poor shuttle service"
LOVED the hotel; small, clean, comfortable, with a great shower. Great location in nice residential neighborhood a few blocks from a metro stop. I had problems with hotel pick-up; you must call the hotel for pick up, yet there is no phone at the airport to make the call. A stranger was kind enough to make the call for me. The hotel chastised me for […] not calling sooner. Read moreGenuine Hotels.com guest review
"Great hotel for an overnight stay in Madrid"
Hotel Best Western in Barajas was a great place to stay if you only have a short time in Madrid. Shuttle bus drivers were courteous and reliable. Breakfast buffet was tasty and plentiful. Staff were most helpful and accommodating. Close to airport and a short ride to catch your flight.Genuine Expedia guest review
"Easy Airport and Metro access"
Last night in Madrid before return trip to U.S. Very clean hotel.Airport shuttle every half hour.Metro stop 5 minute walk from hotel. Friendly and helpful staff.Took 30 minute ride to Atocha station for day trip to Toledo.Returned at 11pm.Neighborhood seemed quiet and safe at night.Some eateries across the street.I would stay again.Genuine Hotels.com guest review
"Comfortable and convenient"
I very much appreciated the excellent service I received from all the personnelGenuine Hotels.com guest review
"Staff Excellent, Proximity Good, Remaining poor"
Staff was excellent, exceedingly helpful. Room very small and disappointing.Genuine Expedia guest review
"Great for the airport"
Rooms are small, if not tiny, but there are a lot of design qualities to make the space efficient as possible. The big discrepancies in the ratings are likely due to whether or not you have a balcony. We had a balcony with windows and sliding shades. Without the balcony the room would have felt very claustrophobic. When booking ask for a balcony.Genuine Hotels.com guest review
"Good experience at the Barajas Best Western"
The desk personnel were very good. One person gave me excellent directions, with a Metro map, for getting into the central city. It was also nice to have a shuttle service. And the breakfast was excellent with great variety and very fresh pastries.Genuine Expedia guest review
"great people, great service"
The free airport shuttle was really great and the driver was WONDERFUL! They were already at the terminal when I called and the ride only takes about 20 minutes. I took the shuttle from and to the airport and was along both times, so the shuttle didn't have to stop at any other terminals. The hotel staff were also really helpful and nice. Everyone […] spoke English very well too, which was great because my Spanish is rusty at best. For anyone with a layover or only staying a few days in Madrid, I would definitely recommend this hotel. The Metro stop is literally 2-3 blocks from the hotel. It takes about 1 hour with changes (I had to wait a few minutes for some of my trains) from the Barajas Metro stop to Puerta del Sol in the city center, but the Madrid Metro lines are incredibly clean, efficient and timely. My room was relatively quiet--there was a dog that barked for a little during the night and they are far from soundproof. I could hear people closing the doors around the hall. But it was nothing ridiculous or irritating. This is not a luxury hotel, but the location and free services--free airport shuttle and WiFi (which in Europe, I have found, is not always guaranteed or available)--as well as the staff make this hotel what it is. Read moreGenuine Expedia guest review
"Comfy bed, free shuttle & wifi..."
I liked my overnight here. It's quirky but not charmless. Called for a complimentary pickup from the roadway just outside MAD Term 2 using my mobile (Americans: make sure your phone is enabled for intl calling BEFORE you depart the U.S.). There's signage with a few dozen hotel numbers including Best Western Hotel Villa De Barajas. Remember you'll need […] to dial the country code "+34" in front of the rest of the number. A van was dispatched and arrived quickly. The check-in counter inside the tiny reception area feels rather like a car rental kiosk. Check-in was quick and my questions were answered efficiently. I found the room to be smallish but very clean and the bed firm, as I desire. The bathroom, also small, was nevertheless a standout: spotlessly clean, modern and with good shower water pressure. There were a few English-speaking tv channels, as I recall, but when I landed on CNBC Intl (financial news) my wish had come true. I had takeout from the Chinese restaurant across the road, pretty good. Overhead halogen lights above the bed in Rm 204 could possibly sear your retinas. I didn't have breakfast in the room adjacent to the lobby but complimentary freshly brewed coffee dispensed from the machine in the bar was excellent. I'd stay again. Read moreGenuine Hotels.com guest review
"Don't be fooled by the Best Western name"
We thought that the name Best Western would assure a minimum level of comfort and reliability. But the hotel is poorly constructed and noisy; we heard running water, flushing toilets, and showers from other rooms. Since this is a hotel used by people between flights at Barajas, the inconvenience continued all night. Our room was at the front of the […] hotel and we didn't notice until we turned out the lights to go to sleep that the spotlights on the facade were reflected into the room. The airconditioning didn't work and the room was stuffy. Read moreGenuine Hotels.com guest review
"good commuter hotel"
small but well designed rooms-airport pickup-good breakfast friendly staff-good commuter type placeGenuine Expedia guest review
"Good place near airport"
Clean rooms. Very good breakfast in the morning. Convenient (5 minutes) to the airport by hotel van. Nice sidewalk cafes in the same block as the hotel.Genuine Hotels.com guest review
I booked this room because it was close to the Madrid Airport and had free shuttle service to and from the airport. When I called to say we had landed and needed service, they were there in 10 minutes. Leaving the next morning, the shuttle ran every half hour so we were easily able to get our ride at several different times depending on how our morning […] went. The driver was pleasant and spoke English, even pointing out where the subway was if we wanted to go downtown. The gentlemen at the desk was also very pleasant and helpful. We enjoyed the breakfast buffet which was included in the price. All in all, I would definitely recommend this hotel, especially for a short stay. Read moreGenuine Expedia guest review
"Best Western Airport Madrid"
I don't know who wrote the other reviews, but other than being close to the airport, this hotel was terrible! The room was tiny and noisy, the staff very rude, and the internet hardly worked. Even though they have a free shuttle TO the airport, I had to take a cab to the hotel, which was a five minute drive that they charged me 12 Euros for! What a […] ripoff of a hotel. Read moreGenuine Hotels.com guest review
"Won't stay here again"
Booked it for the free shuttle. When I landed, I called the lobby to arrange pickup, and they said they don't do the free shuttle anymore. So I rented a car, and checked in, right about the time the shuttle pulled up. ??? Could have been a language barrier, either way, i was frustrated. Then I got to my room, and my closet at home is bigger....no seriously. […] the bed takes up so much space, you can't walk on the side of the bed without turning sideways, and it's a double bed, not a queen. Lastly, the wifi is only so so. May be my room location, but would only work at the desk, if I moved the desk toward the door, into the hallway. Read moreGenuine Expedia guest review
We used this for an overnight layover, so convenience was at a premium. They never sent the shuttle in response to our call. After an hour wait we took a cab (only because our reservation was prepaid). The desk guy waved a hand and said "Yes, sorry about the mixup". No explanation, no apology, no compensation. The next morning we were in the lobby in […] plenty of time for the shuttle, only to be bumped by what appeared to be a later arrival. My ensuing hissy fit resulted in the almost comically fast appearance of another van and a quick trip to the airport. However, having to throw a temper tantrum for decent service is unacceptable. Read moreGenuine Expedia guest review
"Satisfied and would stay again..."
Very Clean and convenient to the Barajas Airport for a flight out of Madrid. The breakfast buffett was very adequate.Genuine Expedia guest review
It is very convenient to stay in a nice area close to the airport. The room is small, but for one night is fine. The hotel is clean and looks nice.Genuine Hotels.com guest review
"Great location and nice staff"
Great location near the airport and metro station. They have free airport shuttle. Cozy, clean and easygoing staff. They were flexible with my luggage and other requests. Airport shuttle works from 6 am to midnight and taxi cost about 20 euros to the airport. I took a wrong shuttle Best Western Atlantic that cost me about 2 hours and 16 euros. I guess […] the driver knew about my mistake before boarding and decided to take advantage out of it. Another mistake I made was not including breakfast with the room reservation as it is much more expensive when you pay on the spot. I paid 21 euros for two people for one breakfast while I had the option to pay only $7 extra per day to include breakfast with the room. One last thing, beds were not stable on the floor. When I sit and lean on the wall, I find the bed moving under me. I reported that to the front desk and they said they would take care of it. I would definitely go back to stay in that hotel. Read moreGenuine Hotels.com guest review
it was excellent for what i neededGenuine Hotels.com guest review
"Good hotel in close proximity to airport for in out convenience"
Hotel was clean, neat, and convenient. Staff was helpful. In walking distance to a few reataurants and bars. This is an excellent place to stay if you need to be near the airport.Genuine Expedia guest review
Great hotel. Room was small but well cared for. Friendly, helpful staff. Shuttle service a big plus. Breakfast buffet was full of options.Genuine Expedia guest review
"Great Madrid Connection to Airport"
Because of an early flight out of Madrid, we chose this hotel. It was actually a very pleasant surprise - comfortable, modern, close to a Metro stop, plus a free shuttle to the airport in the morning. In retrospect, I wish we had spent more than one night in this hotel. The marble walls and floor in the bathroom were exceptional, the beds were comfy, […] the staff was helpful, the hotel was modern inside but felt cosey. It is a little distance from the center of Madrid (about half hour via metro) but would be nice when flying in or out of the city. We both felt like rather than staying a few hours outside of Madrid the previous night, that we should have come into Madrid a day sooner to stay here. It was just a night and easy place to stay at the end of a very enjoyable 2-week trip through Spain and Portugal. Read moreGenuine Expedia guest review
This hotel is not in the best neighborhood. If you would like an airport hotel, then this is good. If you want to visit Madrid city center and touristic areas, it is far. It is two minutes walk from Metro station( which is convenient for traveling purposes). For visiting Madrid, it is not very convenient because you need to take three train lines to […] get t the center of the city. The entrance is small and simple, but the rooms are really nice and very clean. All in all, it is good. Read moreGenuine Hotels.com guest review
"close to airport - free shuttle"
Nice enough place but some strange plumbing noises in the night. Didn't know about the free airport shuttle until the next morning after paying for a taxi. There is a convenient number to call outside the terminal where the hotel shuttles wait.Genuine Expedia guest review
"Overnight at airport"
the hotel is very convenient to the airport. Rooms are air conditioned and breakfast was adequate. We had no trouble getting the free shuttle to the airport.Genuine Hotels.com guest review
A 2 min walk from the Barajas metro stop with a shuttle to the airport. Very convenient location. Small but clean rooms.Genuine Hotels.com guest review
"What you see is what you get"
Straightforward hotel, conveniently close to the Barajas Metro stop (one stop away from both airport stops). Wireless worked well in room (free). When I was leaving the airport shuttle left without warning, or didn't stop. In any case, it was gone, even though I was checking out 2 meters from the stop. Be sure to ask the hotel clerk to tell you when […] the shuttle is there. However, the metro is so close that it is no problem getting to the airport (2 Euros). Read moreGenuine Hotels.com guest review
"Not suitable for more than a night stay"
Close to resturants and Airport. Extra bed requested in the room was broken. Locker in the room was not free.Genuine Expedia guest review
The shuttle from the airport was reliable and easy. The room was clean. The breakfast offered more than just a continental fare and the staff was very helpful in getting back to the airport. We used the hotel for an overnight layover and there were nice restaurants around within walking distance.Genuine Expedia guest review
"Really great reat airport hotel."
Very well located near Madrid Barajas airport. Very good condition, free transportation from and to the airport, free WiFi, very friendly staff and competitive price. Ideal if you're spending the night in Madrid between flights. It's 200 meters away from Barajas underground station (line 8), so you can spend some time in the city and be close to the […] airport for the next morning flight. Read moreGenuine Expedia guest review
To me the internet not working is a deal breaker. I don't care what the reason is unless the provider is down. But the provider was not down only the internet in the Best Western was down. The Small little hotel next door had internet and I had to go pay them to use the internet in their lobby. Worse , I booked this place cause the offer free shuttle […] to the A/P. But they don't tell you on the net that service does not begin until 6:00 am..........I had a 7:30 am flight so I ended up taking a taxi which cost me $ 11.50 Euros and its a 3 minute ride! So add money to your room for the internet and the Taxi if you have an early or I presume late flight. Scott Read moreGenuine Hotels.com guest review
"Good business hotel."
Good Business hotel... neat & clean. No room service though. Close to airport, great restaurants around.Genuine Expedia guest review
This hotel is ideal for a 1-2 day stay near the airport. From the airport you can take the Metro to the Barajas stop. The hotel is 3 blocks down from that stop and costs approx $4 Euros. Nice room for the price and easy acces to the Metro to get downtown.Genuine Hotels.com guest review
"Great shuttle bus service."
This is the second time we have stayed at the hotel when taking a flight from Madrid airport. the shuttle service which is what we really go for is superb. Instead of waiting for some hotels buses that judt do the rounds every so often, these come out immediately you telephone them. A pick up from terminal one can take as little as a 5 minute wait. We […] have also had the breakfast on both occassions we have stayed and this is good value for money, avoiding the need to purchase anything at the airport which is expensive, and sometimes there is little time left if check in takes a long time. The reception staff and bus drivers have always been friendly and courteous. Read moreGenuine Expedia guest review
"Nice, Clean Room in great location for layover"
Hotel was great. Room was clean, up to date. Waited for hotel shuttle from airport for about 45 minutes. Website said that it runs every 30. Had to take a cab from the terminal. That was the only drawback. Restaurant across the street was great for late night tapas drinks and coffee. I would def stay again on a quick layover.Genuine Hotels.com guest review
"Great stay, very kind staff, very convenient"
I loved the buffet breakfast at this hotel. The personnel could not be any kinder. Everyone was great. The room was spotless and I didn't mind that it was a bit small. You don't go to Spain to stay in your hotel room. It was very close to the airport, which gave me peace of mind. The covered balcony was excellent and the neighborhood was interesting […] to walk around and see a beautiful church within walking distance. Very easy access to the the subway as well. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
"An OK hotel for an overnight near the airport."
I had oonly a one night stay here between flights. The airline had lost my bags and the staff were sympathetic and helpful providing toiletries etc. The room was small but perfectly adequate for a short stay. The free shuttle to and from the airport was prompt. The metro station is nearby for a 25 minute ride to the city. A good buffet breakfast is […] provided. Read moreGenuine Expedia guest review
"Inferior Best Western Hotel, Expected better"
I selected this hotel as it was close to airport and we had a 7pm flight. It cost E25 for taxi from Atocha area to this hotel or airport. We ordered a taxi from hotel as shuttle does not start until 6am, too late for our flight. The taxi from hotel to airport cost E20. Taxi from Atocha to airport is about 25 minutes. We would have been better to stay […] an extra night in Madrid city and order a taxi direct to airport. Hotel room was very small, not what you expect from a Best western. No kettle in room. Read moreGenuine Expedia guest review
Most of the staff were friendly and helpful. There was one desk clerk that did not know the area at all and could not even direct us to a resteraunt nearby. The room was clean but very very small. The television could not be changed to English. Close to airport but not much within walking distance to explore.Genuine Hotels.com guest review
Amazing value for money, with full breakfast, free internet, and shuttle pick up and drop off included. Metro and cheap eating places close by. Highly recommended for those on a budget.Genuine Expedia guest review
"Ideal for airport"
Arrived very late, early in the morning and had to take a taxi to the hotel, as the courtesy bus had stopped running. This cost about 20 euros. But was welcomed warmly, given a key o a spotless, comfortable room, and was able to get peace to sleep. There are cafes, bars and restaurants nearby, but I didn't use them. The buffet breakfast in the morning […] included hot and cold items, juice and good coffee. Plenty of choice for everyone. I caught the courtesy bus to the airport, as I was meeting a friend and travelling into the city wth her. The driver was helpful and courteous, dropping me at the correct terminal and at the arrivals door. Journey took less than 10 mins. All in all the hotel is perfect for a stay prior to an early flight or post a late one, as I had. Read moreGenuine Hotels.com guest review
"Short stay - Madrid"
hotel great for short stay.Airport shuttle really useful.Metro station for central Madrid v. convenient. Local cafes and restaurants good with excellent service and good simple food.Genuine Expedia guest review
"Just what we needed"
We had a morning flight so needed to be close to the airport. The hotel is close to the metro, so it was an easy journey there from Chamartin train station. The hotel shuttle bus goes to the airport every half hour so getting to the airport was easy. The hotel was spotlessly clean, the staff were helpful and the breakfast buffet was good. I would definitely […] stay there again. Read moreGenuine Hotels.com guest review
Convenient to the airport for an overnight stay, clean comfortable rooms and pleasant staff.Genuine Hotels.com guest review
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